Sustainability Abstract

Sustainability Abstract

Sustainability Abstract Key corporate social responsibility indicators for Banca Etruria Banca Etruria has always operated with a socially responsible culture in the communities and markets it serves. For more than a decade, we have published a Corporate Social Responsibility Report that documents the value added created and distributed by the Bank, reporting on the activities that express the nature of the Bank, typical of cooperative banking. For 2011, Banca Etruria has again decided to present its main sustainability indicators at the Annual General Meeting, underscoring the close complementarity between these figures and the information provided in the financial statements, the result of the daily operations that combine corporate development with sustainable growth: an event that offers insight into the Etruria style of banking. Mission Our aim is to drive the growth of the economic and financial system of which we feel we are a part. By combining traditional banking business with innovative financial services, we intend to transform the local roots that characterise our organisation into business opportunities, representing a point of convergence for stakeholder interests and local territorial development. Banca Etruria, Bank of Values In 2006, following a multi-stakeholder initiative that directly involved shareholders, customers, suppliers and employees in delineating the founding principles that characterize the identity of the Bank, Banca Etruria drafted a Charter of Values and Code of Ethics, making explicit the values that have always represented it. The values of Banca Etruria Strong local roots Growth of local economies Central role of shareholders Shared business culture Flexible and effective management systems Leveraging human resources First-choice bank for customers Professionalism 1

Banca Etruria and the creation of value added Value added represents the wealth created by Banca Etruria during the year and the way it is distributed to shareholders, employees, local authorities and the community. The generation and distribution of value added millions of euros 2009 A TOTAL ECONOMIC VALUE GENERATED Economic value distributed to suppliers Economic value distributed to employees Economic value distributed to central and local government Economic value distributed to community and the environment 224,1 62,7 118,8 28,6 1,4 190,3 66,7 115,1 37,0 1,2 B C TOTAL ECONOMIC VALUE DISTRIBUTED TOTAL ECONOMIC VALUE RETAINED 211,4 12,7 220,0 (29,7) The statement of the generation and distribution of value added is prepared by reclassifying the income statement data of the Bank on the basis of the parameters and the format recommended by the Italian Banking Association. Distribution of value added B TOTALE VALORE ECONOMICO DISTRIBUITO C TOTALE VALORE ECONOMICO TRATTENUTO In, the increase in the economic value generated made it possible to distribute wealth to local stakeholders and accrue internal company resources in the amount of 12.7 million. In 2009, however, when a loss was posted, the economic value generated contracted and its distribution was supported by internal resources. Employees 56,20% Suppliers 29,70% Community and enviroment 0,60% Social interaction Central and local govt. 13,50% The indicators presented summarise the key data and information on the effects that the activities of Banca Etruria have on stakeholders, especially our human resources, shareholders and local communities. 2

Banca Etruria and human resource development The management and development of human resources is inspired by the belief that people, with their wealth of ideas, knowledge, skills and experience, are decisive factors of competitive advantage and strategic pillars of the development of our business. As at the end of, Banca Etruria had 1,776 employees, not including 25 people hired on fixed-term contracts to replace absent staff with the right to retain their jobs. The total number of employees at 31 December was therefore 1801 (an increase of 8 compared with 2009). Composition of staff The average age of personnel is about 43 years, essentially unchanged from the previous year. The proportion of female employees expanded to 41.53% of the total in. Female staff have also increased their presence in positions of responsibility, rising from 53 to 59 over the past three years. Composition of personnel by gender 2009 2008 2007 Male Female TOTAL 1.053 748 1.801 1.054 1.050 739 726 1.793 1.776 988 651 1.639 Female 41,53% Male 58,47% Banca Etruria offers constant support for the development of the skills of its employees, seeking to ensure they are always abreast of developments in the market. Accordingly, in the Human Resources Department was closely involved in the development of new professional positions in implementing the new organisational model. In addition to facilitated access to healthcare insurance and pension funds, as well as tax return assistance services, the personnel initiatives organised during year also included the fourth edition of the Etruria Family Celebration, where employees were able to share an afternoon at the office with their children. 3

Banca Etruria and its shareholders As a listed cooperative bank, Banca Etruria views its shareholders as the most natural beneficiaries of its business: they are our primary clients whose expectations for a return on their investment we seek to satisfy. This conviction drives our constant attention to the relationship with shareholders. As the following figures illustrate, the Bank is above all a company of people, whose shareholders are the expression of the local communities in which it operates. 2009 2008 Total Shareholders 62.723 56.837 50.273 Composition of shareholders Men Women Companies, agencies, institutions 62,72% 35,95% 1,33% 2009 2008 63,20% 35,37% 63,76% 34,51% 1,43% 1,73% Veneto 0,17% Molise Lazio 19,79% Abruzzo 1,62% 0,47% Lombardy 0,22% 1,10% Other regions northern Italy Tuscany 60,93% Shareholder for less than 1 to 3 years 20,45% Shareholder for more than 3 years 70,75% Umbria 8,80% International 0,08% Emilia Romagna 1,80% Other regions southern Italy 0,41% Shareholder for less than 1 year 8,80% Marche 4,62% Composition by Region Shareholder loyalty The proportion of people who have been shareholders for more than 3 years is 70.75%, underscoring the high level of loyalty towards our Bank. 4

Banca Etruria for society, culture and local communities Our unwavering commitment to supporting the community is inherent in the very nature of Banca Etruria, the heir of mutual banks with close ties to the local territory and its needs. It is a major role in keeping with its mission, which the Bank performs through social and cultural initiatives designed to help leverage the potential of local communities. Society and culture Social, educational and solidarity initiatives Sports Foundations and other entities Local cultural activities and heritage Total Euros 495.967 326.838 213.900 794.732 1.831.437 The world of sports The Bank continued its commitment to sports and youngsters. In, this took the form of support for teams and associations active in local and national championships, with a special focus on sports education. Social, educational and solidarity initiatives 27,1% Culttural activities and heritage 43,4% Some 4,000 children were involved in the SportGiocando project of the Province of Arezzo, to which Banca Etruria contributed in a variety of ways, including holding lessons on the informed use of money. Other initiatives included meetings incorporated in the financial education project developed with the production of Etruria Oggi Informa Junior cartoons transmitted on local television and the Internet. Sports 17,8% Foundations and other entities 11,7% Cultural initiatives Banca Etruria has a long tradition of involvement in supporting our artistic heritage and culture. We have forged collaborative relationships with public agencies and associations at both the local and national levels to support cultural, musical and artistic events, including: - our annual contribution to the season s offering of the Teatro Pietro Aretino of Arezzo, the Festival Cameristico Internazionale at the Casa Museo di Ivan Bruschi and the ArteLibro Festival del libro d arte book fair in Bologna; - our sponsorship of the exhibitions Caravaggio e il suo studio in Rome, Venturino Venturi e il Novecento in Arezzo and the photography show of Gianni Berengo Gardin and Elliot Erwitt entitled Sulle tracce di Piero della Francesca in Sansepolcro. 5

In early 2011 Banca Etruria entered a partnership with the Superintendency of Arezzo for the revival of the promotional campaign for one of the city s most important artistic and cultural treasures: the Basilica di San Francesco, which contains the The Legend of the True Cross frescos by Piero della Francesca. Solidarity A major part of the Bank s community initiatives involves support for social assistance projects aimed at improving the quality of life of the less fortunate. This commitment also involves the Bank s employees, through special fund-raising initiatives: in, this effort made it possible to pay for an entire year of studies for a class of 30 children at the Terra Sancta College in Bethlehem, one of the oldest institutions in the Middle East, which in addition to providing students with a sound education also promotes peaceful coexistence. The Bank and the environment During the year Banca Etruria continued to implement strategies and projects designed to render effective the principles of respect for the environment and enhancing environmental sustainability. These included: the offer, through the Verde Etruria line, of products and support services to enterprises for projects involving the use of renewable energy and eco-friendly technologies; participation in the Impatto Zero project, with which Banca Etruria offset its CO 2 emissions with the creation of new forest areas; the Green Click dematerialisation service, with which customers can reap savings while helping the environment by opting to receive their account statements and other communications via e-mail. Continuing along this path, the Annual Report and Corporate Social Responsibility Report are printed using sustainable eco-friendly ink and paper. Since 2005, Banca Etruria has also powered its daily operations exclusively with clean energy, thanks to the agreement signed within the AbiEnergia consortium with Compagnia Valdostana delle Acque for the supply of electricity generated with renewable resources, namely hydroelectric power. At the conference devoted to the Banks and the Territory competition, organised in Milan by AIFIn (the Italian Association for Financial Innovation), Banca Etruria was awarded first place for its corporate social responsibility report. 6

Banca Etruria around the country Banca Etruria has a network of 186 branches, mainly located in central Italy. Our presence is concentrated in those areas in which it has been possible to successfully replicate the local bank model, one in which we forge close relationships with local communities, with a diversified customer base and economies driven by small and medium-sized enterprises. Valle d Aosta Piemonte Liguria Lombardia 3 Trentino Alto Adige Veneto 1 Emilia Romagna 10 Friuli Venezia Giulia For the Banca Etruria Group as a whole, the number of branches has increased to 199, with the 8 branches of Banca Federico Del Vecchio in Florence and the 5 branches of Banca Lecchese. Toscana 91 Umbria 21 Lazio 34 Marche 16 Abruzzo 3 Molise 7 Puglia Campania The proximity of Banca Etruria to the areas it serves has been strengthened further thanks to the enhancement of the capacity for action of the regional offices in charge of the geographical areas in which we operate. The eight Territorial Centres have developed relationships with local agencies, trade associations and institutions through their support for numerous development projects for local socio-economic system. Sardegna Sicilia Basilicata Calabria Banca Etruria and the celebration of 150 years of Italian unity The Bank, which has always been alert to opportunities for the enhancement of the areas it serves, will be celebrating the anniversary of the unification of Italy. The Italian flag has been incorporated into the corporate symbol to create a logo specifically dedicated to the anniversary. That logo is featured in the 2011 calendar illustrated by the painter Andrea Facchini with some of the most beautiful cities in which the Bank is present, offering a symbolic journey through a united Italy. The series Le Città Ritrovate (Rediscovered Cities), published by Banca Etruria for over 20 years, has been enriched with a two-volume boxed set devoted entirely to the Italian anniversary: an album of images and a descriptive book entitled L Unità d Italia sotto gli occhi dell occidente ( The unification of Italy under Western eyes ). Questo documento bilancio è stato è stato stampato su carta su carta riciclata riciclata ecologica ecologica Fedrigoni Fedrigoni Symbol Symbol Freelife Satin Freelife Satin