EBLA Computer Consultancy Co.

EBLA Computer Consultancy Co. Company Profile 1 P a g e

Table of Contents 1 BIDDER PROFILE... 3 INTRODUCTION... 3 VISION... 3 FOCUS AND TARGET MARKETS... 4 VENDOR EXPERIENCE AND QUALIFICATIONS... 4 SOLUTIONS AND SERVICES... 4 SOFTWARE DEVELOPMENT... 6 PROFESSIONAL SERVICES... 8 EBLA RESOURCES... 8 STRATEGIC ALLIANCES... 10 CONCLUSION... 13 2 P a g e

1 Bidder Profile Introduction EBLA Computer Consultancy Company is a privately owned Kuwaiti Company established in 1993 with branch offices in Qatar and UAE (Abu Dhabi & Dubai). The main focus of the company is to provide IT solutions and IT Consultancy and Professional services to its customers. Our mission is to provide our clients with the expertise, the deployment, energy and motivation to solve their complex business issues through the utilization of technology and effective business processes. We are constantly measuring our customer satisfaction as a model to meet our goals. It is important that businesses ensure customer satisfaction and maintain a competitive advantage while meeting or exceeding financial margins. Innovations in technology and services offer a promise of a more efficient way of doing business, but offer no road map as to how to get there. EBLA helps its customers navigate the unknown, focusing on achieving your strategic goals and protect the value of your business. EBLA is a leading Gold certified Microsoft Large Account reseller and service provider for the Government sector in Kuwait and in Qatar and has been awarded the distinction of being an Advanced Infrastructure solution partner for Microsoft. EBLA is also a master Value Added Reseller for FileNet Enterprise Content Management solutions in the Gulf Countries and is an enterprise solution partner for Messrs. Computer Associates (CA) for their System Management and Security solutions. Vision Our vision is to become the market leader in our chosen businesses throughout the Middle East region, yielding maximum return on investment for our partners and shareholders and adding value for our customers. We shall maximize our market share in our current markets and expand regionally within the Arabian Gulf region, either directly, through partnerships or through strategic acquisitions. We shall utilize best practices in Management Processes and Information technologies to ensure quality in all work we do, and to create a practical management model that can be replicated in new operations. We shall provide reliable, value added solutions to our customers, through the introduction of new technologies and unique solutions imported from our technology partners and through technology development programs. The company will strive to attract and retain qualified professionals through a rigorous recruitment process and develop them within a structured grading and competency System. We shall adopt a comprehensive partnership culture with all employees, promoting team spirit and aligning their personal aspirations with that of the company's vision. 3 P a g e

Focus and target markets The company s chosen business is in the field of providing IT solutions and professional services to its customers in the following main areas: Enterprise Information portal and Collaboration solutions using Microsoft technologies Enterprise Content Management solution using FileNet products on Microsoft platform. System Management and Security Solutions using Microsoft Solutions and CA Solutions. EBLA s business success and growth in the last few years can be attributed to our relentless focus on these solutions from the very inception of the company. We have not allowed our company to be opportunistic, and have built an experienced and professional team over the years with significant and rich expertise in the above areas of our competency. Our target markets are currently Government and Oil and Gas sectors, and we offer to our chosen markets a rich array of solutions in our above competency areas. Vendor Experience and Qualifications EBLA is Microsoft Gold Certified Partner; following is the certification for Year 2014-2015: Solutions and Services Enterprise Solution Development Microsoft EBLA specializes in the following Enterprise Solutions: 4 P a g e

1. Small and Medium Business Solutions Midmarket Solution Provider 2. Cross-Platform Solutions Volume Licensing Software Asset Management 3. Core Infrastructure Solutions Systems Management and Virtualization Identity and Access Device and Deployment Server Platform Solutions 5 P a g e

4. Business Productivity Solutions Unified Communication Solutions Messaging Collaboration and Content 5. Application Platform Solutions Data Platform Business Intelligence 6. CRM Solutions Customer Relationship Management Enterprise Content Management Solutions FileNet In today s cost conscious competitive business environment, gaining control over your business information is not optional. Some estimates mark the level of unstructured information (files, e-mail, multimedia, test, forms, records, and other documents) at more than 80% of all information generated within an organisation today. EBLA offers the world leading FileNet ECM solution to its customers who are looking to leverage the value of the unstructured information to run their businesses more competitively. FileNet solutions enable business critical applications in client server or web-based and enterprise portal environments that extends document management functionality to a broad range of strategic business processes. With the combination of content, process and connectivity, FileNet ECM solutions allow customers to build and sustain competitive advantage by managing content throughout their organization, automating and streamlining their business processes, and providing the fullspectrum of connectivity needed to simplify your critical and everyday decision-making. Software Development EBLA engages in development of bespoke software solutions for its customers based on their specific requirements. We follow tested and proven methodologies in all stages of development cycle, as follows: Customer requirement Analysis Assess customer s current infrastructure and manpower skills Architect and design the Solution Develop, test and implement using tools such as: - Project Management ( MS Project) 6 P a g e

- System Analysis and design (Rational Rose) - Graphic and Creative Tools ( Photoshop) - Coding standards (Microsoft recommended or Java as necessary) - Change control and Version control tools - Testing and QA standards ( EBLA internally developed) - Documentation standards ( Microsoft recommended) Train, support and upgrade as necessary As a Gold Certified Microsoft Enterprise Partner, all our solutions are based on the Microsoft dot net technology platform and are developed with Microsoft development tools. We abide by a disciplined application development methodology. Depending on the nature of the project, we apply MSF (Microsoft Solutions Framework), Rational Unified Process, or a modified version of these Industry standard tools such as Microsoft Visio, MS Visual studio and Source Safe to support our processes. We also utilize Microsoft solutions such as Microsoft SharePoint Portal and Microsoft Enterprise Project Management, Microsoft Unified Communications Server, Microsoft Core Infrastructure, Microsoft System Center and Virtualization, and Microsoft Content Management, which allow interactive, web-enabled management of applications. 7 P a g e

Professional Services EBLA provides a range of professional services to its customers in the following areas: Project Management System Integration Solution Architecting Business Analysis and System Analysis/Design Development and Testing Customer Training Professional Support Services including 24X7 Consulting on disaster recovery, business continuity planning, data warehousing, business intelligence, e-business and a host of other areas Professional Manpower Services EBLA Resources EBLA currently employs more than 150 professional employees who are highly experienced and fully trained and certified on the Microsoft, FileNet IBM, Computer Associates and Adobe suites of products. The below list of Microsoft Certified Professional available in-house: Microsoft Certified Trainer Microsoft Certified Solutions Associate: Windows Server 2008 Microsoft Certified Solutions Associate: Windows Server 2012 Microsoft Certified Solutions Expert: Communication Microsoft Certified Solutions Associate: Windows 7 Microsoft Certified Solutions Experts: Private Cloud Microsoft Certified IT Professionals (MCITP): o Enterprise Administrator on Windows Server 2008 o Server Administrator on Windows Server 2008 o Virtualization Administrator on Windows Server 2008 R2 o Lync Server Administration 2010 o Enterprise Messaging Administrator on Exchange Server 2010 o Enterprise Desktop Administrator on Windows 7 o Enterprise Desktop Support Technician on Windows 7 o Database Administrator 2008 o Database Developer 2008 Microsoft Certified Technology Specialists (MCTS): o Core Solutions of Microsoft Lync Server 2013 8 P a g e

o Enterprise Voice Online Services with Microsoft Lync Server 2013 o Microsoft SQL Server 2008 Database Development. o Microsoft SQL Server 2008 Implementation and Maintenance. o Microsoft Office SharePoint Server 2007 Application Development. o Microsoft Office SharePoint Server 2007 Configuration. o Microsoft Exchange Server 2010, Configuration o Microsoft Lync Server 2010, Configuration o Windows Server 2008 R2, Server Virtualization o Windows Server 2008 R2, Desktop Virtualization o Microsoft System Center Virtual Machine Manager 2008, Configuration o Microsoft System Center Configuration Manager 2007, Configuration o Microsoft System Center Data Protection Manager 2007, Configuration o Windows Server 2008 Active Directory, Configuration o Windows Server 2008 Applications Infrastructure, Configuration o Windows Server 2008 Network Infrastructure, Configuration o Microsoft Forefront Identity Manager 2010, Configuration. o Microsoft Forefront Endpoint and Application Protection, Configuration o Microsoft Forefront Client and Server, Configuration o Microsoft Internet Security and Acceleration (ISA) Server 2006, Configuration o Business Desktop Deployment o Windows 7, Configuration o Windows 7 and Office 2010, Deployment o Microsoft Desktop Optimization Pack, Configuration o Windows Small Business Server 2008, Configuration o Microsoft Windows Vista, Configuration o Designing, Assessing, and Optimizing Software Asset Management (SAM) o Volume Licensing Specialist, Large Organizations o Volume Licensing Specialist, Small and Medium Organizations Microsoft Certified Professional Developers (MCPD) Microsoft Certified Systems Engineer: Messaging Microsoft Certified Systems Engineer: Security 9 P a g e

Strategic Alliances We constantly strive to foster and develop strategic alliances with the most influential pioneers and established technology providers in the world. Highlighting our role as integrators and complex application developers, these partnerships enhance our ability to deliver the comprehensive, cutting-edge solutions we promise. At the same time, these partnerships mean that our developers always remain highly trained on next generation tools and technologies. Given the diverse specializations of our partners, we are better able to select from a pool of technologies when designing and implementing our superior-standard solutions. The following is a list of our current technology partners: Microsoft Corporation As the largest and most powerful software company in the world, and an undisputed worldleader in the desktop operating system, Office productivity software, database and collaboration/knowledge management software markets, the Microsoft brand is synonymous today with the state-of-the-art in technology and a consistently high level of product quality. EBLA is proud to be recognized a Microsoft Gold Certified partner for Kuwait and Qatar. FileNet Corporation FileNet Corporation is one of the world s leading ECM solution vendors as recognized by all the international third party consulting organizations such as the Gartner s Group, the Meta Group, Forrester Research and others. EBLA is a master reseller for Messrs. FileNet Corporation, USA, in all the Gulf countries (except Saudi Arabia), where we help sell, implement and support the full range of FileNet ECM solutions through our own offices and through those of our channel partners. EBLA is also an authorized Service provider and an authorized training centre for FileNet in its territory, a distinction it has earned after more than a decade of distinguished service to the Document management market in the region. Citrix Corporation Citrix Corporation is the global leader in access infrastructure solutions and the most trusted name in secure access for enterprises and individuals. Citrix Metaframe Presentation Access Suite is the world's most widely deployed access infrastructure software for the on-demand enterprise. It gives information workers anywhere, on any device or any connection, secure and easy access to the information resources they need without regard to underlying computing complexity. The Access Suite helps organizations increase IT security, business agility, and user productivity achieve regulatory compliance more quickly and cost effectively, and enables organizations to better achieve business objectives. The Citrix Metaframe Access suite integrates three of the best-of-breed product lines Citrix Presentation server, Citrix Access Gateway and Citrix Password manager. EBLA is a silver business partner of Citrix in Kuwait and Qatar. 10 P a g e

Computer Associates (CA) Computer Associates International, Inc., one of the world's largest management software companies, delivers software and services across operations, security, storage, life cycle and service management to optimize the performance, reliability and efficiency of enterprise IT environments. CA pursues, develops and delivers the kind of leading-edge technologies that can truly transform a business. This includes our highly evolved and highly effective system management software to run day-to-day tasks as well as manage on-demand computing, wireless, and Web services initiatives. CA s integrated solutions help manage the infrastructures of more than 95 percent of the Fortune 500 companies and more than 80 percent of the Global 1000, as well as government organizations and hundreds of other companies in diverse industries worldwide. Founded in 1976, CA is a global, multibillion-dollar company with headquarters in the United States and operations in more than 100 countries. Our technology, our flexible business model, our people and our range of programs and services are all focused on enabling customers worldwide to better manage their computing infrastructures, align those infrastructures with business goals and ultimately, run an even better business. EBLA is proud to be an Enterprise Solution Partner (ESP) of CA in Kuwait and Qatar. Bell and Howell Founded in 1907 in Chicago, Bell & Howell Company at one time was best known for its motion picture cameras and projection equipment. In fact, the company even won several Oscars. Now, nearly a century later, Bell & Howell has transformed itself into a global provider of solutions and services for information access and distribution. The Company focuses on welldefined vertical markets where it is or can become the market leader. It offers a wide range of imaging solutions and components including a full range of highly functional document scanners. EBLA is an authorized business partner and service provider for the full range of Bell and Howell scanner products. 11 P a g e

Plasmon Plasmon has provided electronic archival storage solutions since 1985 and is the world leader in professional optical libraries. Plasmon provides the storage industry s most comprehensive line of professional automated libraries, optical drives, media and software. Plasmon s broad product line includes UDO (Ultra Density Optical), 5.25 inch Professional Optical, DVD/CD, 12 inch TrueWORM, media and storage management software, offering the highest level of technical innovation, reliability and flexibility. EBLA is an authorized business partner and service provider for the full range of Plasmon Optical storage and jukebox products. Adobe EBLA Computer Consultancy is an authorized Adobe partner in Kuwait and Qatar. EBLA and Adobe help our customers create and deliver compelling content and applications as well as fully realize their business potential. Together we re turning engaging digital experiences into more valuable interactions every day across media and devices, anywhere, anytime. Enterprises of all sizes are looking to adopt more engaging applications to achieve greater efficiencies and strengthen customer relationships. Leading financial companies, government agencies, e-commerce providers and others use Adobe solutions to enhance how employees and partners work together, while giving customers streamlined access to high-impact, personalized products and services. Transforming these customer interactions enables corporations to improve returns from complex enterprise systems by securely extending their power via easy-to-use RIAs while effectively measuring and optimizing their online customer presence. 12 P a g e

Conclusion EBLA is one of the most experienced IT Solution companies in the Middle East with regard to Integrated Web-based Portal, Collaboration, Business Process Management and ECM solutions. EBLA is financially strong and viable, and has achieved consistent profitability and business growth of over 10% during the past. EBLA s corporate credo is to make every Single Installation a Production Success. The company employs a group of highly qualified and professional management, technical and support staff that is completely dedicated to service and support the Microsoft and FileNet suite of products at all its customer sites in the region. EBLA, despite its outstanding business success and growth during the last ten years, still retains its entrepreneurial spirit, which drives its management to relentlessly pursue its business goals, by responding to shifts in customer requirements and new advances in technology. At the same time, EBLA also continues to adhere to its core and fundamental corporate values, which is to provide quality solutions to its customers in its chosen target markets. That is what EBLA has always done better than anyone else in its markets, and that probably will remain the major reason for its continued success and growth in the future. 13 P a g e