RFID in Operations and Supply Chain Management Research and Applications Edited by Thorsten Blecker and George Q. Huang With Contributions by Eddy Bajic, Malcolm Bertoni, John S. Bishop, Jr., Melanie Blasl, Thorsten Blecker, Indranil Bose, Madlen Boslau, Charles M. Carson, Aldo Cea-Ramirez, Pavlina Chikova, Alvin Chung Man Leung, Dragos Dobre, Ergin Erdem, G. Scott Erickson, Michael Etgar, Emilio Ferrari, Lynn A. Fish, Dimitris Folinas, Wayne C. Forrest, Driss Hakimi, George Q. Huang, Brian D. Janz, Bernd Kaluza, Chris Keen, Eileen P. Kelly, Zsolt Kemény, Eva-Maria Kern, Diego Klabjan, Uta Knebel, Ron Konecny, Helmut Krcmar, Pierre-Alexandre Leclerc, Jan Marco Leimeister, Britta Lietke, Peter Loos, László Monostori, Benoit Montreuil, Donald C. Mosley, Jr., Robert F. Otondo, Nikolas Patrikios, Kulwant S. Pawar, Mitzi G. Pitts, Yoseph Raanan, Johann Riedel, Angel Ruiz, Uwe Sandner, Sandipan Sen, Jing Shi, Björn Simon, Jollean K. Sinclaire, Jeffrey M. Stanton, Joseph G. Szmerekovsky, Kantipa Thamworrawong, Bettina Thurnher, Stefano Torroni, Ilias Vlachos, David L. Wells, Herwig Winkler, V. Zeimpekis, Hai Zeng, Jiang Zhang, Kathryn M. Zuckweiler, Elisabeth Zudor-Ilie ERICH SCHMIDT VERLAG OTM_6_Titelei_druckfrei.indd 3 23.11.2007 09:03:34
Bibliographic information published by Die Deutsche Bibliothek Die Deutsche Bibliothek lists this publication in the Deutsche Nationalbibliografi e; detailed bibliographic data are available in the Internet at http://dnb.ddb.de. For further information concerning this title please follow this link: ESV.info/978 3 503 10088 0 ISBN: 978 3 503 10088 0 ISSN: 1863-3390 All rights reserved Erich Schmidt Verlag GmbH & Co., Berlin 2008 www.esv.info This paper fulfi lls the requirements of the Frankfurter Forderungen of Die Deutsche Bibliothek and the Gesellschaft für das Buch concerning the paper permanence and meets the tight regulations of American National Standard Ansi/Niso Z 39.48-1992 as well as ISO 9706 Printing and Binding: Hubert & Co, Göttingen OTM_6_Titelei_druckfrei.indd 4 23.11.2007 09:03:34
Preface... V Table of Content....VII Implementation RFID Implementation Framework in Supply Chain... 3 Dimitris Folinas and Nikolas Patrikios Best Practices in RFID Implementation... 13 Lynn A. Fish and Wayne C. Forrest RFID Implementation Challenges for Small- and Medium-Sized Enterprises... 35 Kathryn M. Zuckweiler and Ron Konecny Back to the Future with RFID: Lessons learned some old, some new... 49 Brian D. Janz, Mitzi G. Pitts, Robert F. Otondo A Framework for Conceptual Case Studies for RFID-based B2C-Solutions... 69 Uwe Sandner, Jan Marco Leimeister, Eva-Maria Kern and Helmut Krcmar Service Modeling for Smart Objects in the Supply Chain using RFID and UPnP Technologies... 91 Eddy Bajic, Aldo Cea-Ramirez and Dragos Dobre Identity-Based Tracking and Web Services for SMEs... 119 Elisabeth Ilie-Zudor, Zsolt Kemény, László Monostori Integrating RFID and Connective Technologies in Retail Stores... 148 D. Hakimi, P.A. Leclerc, B. Montreuil and A. Ruiz VII
Applications Potential Process Improvements in Supply Chain Management through RFID... 175 Pavlina Chikova, Björn Simon and Peter Loos Towards an RFID based System for Real-Time Fruit Management... 195 V. Zeimpekis, M. Psarrou, I. Vlachos and I. Minis Application of RFID and Sensing Technology for Improving Frozen Food Quality Management... 221 Ergin Erdem, Hai Zeng, Jing Shi and David L. Wells RFID Application for Loss Management in Pharmaceutical Distribution... 247 Hai Zeng, Ergin Erdem, David L. Wells and Jing Shi Radio Frequency Identification for Customer Relationship Management... 273 Indranil Bose and Alvin Chung Man Leung The Application of RFID Technology in Consumer Architecture... 289 Michael Etgar and Yoseph Raanan The Role of RFID within Mobile-Integrated Business Processes... 303 Bettina Thurnher Radio Frequency Identification Enabled Business Applications in Supply Chain Management... 315 Diego Klabjan Use of RFID-Technology for the Improvement of Unloading Processes in a Waste Management Enterprise... 337 Herwig Winkler, Bernd Kaluza and Melanie Blasl VIII
Impact Studies / Survey The Effect of Supply Chain Contracts on Supplier and Retailer Costs and Benefits in an RFID System... 355 Joseph G. Szmerekovsky and Jiang Zhang Consumer Attitude and Behaviour toward RFID Usage... 377 Madlen Boslau and Britta Lietke A Survey of RFID Awareness and Use in the UK Logistics Industry... 397 Johann Riedel, Kulwant S. Pawar, Stefano Torroni and Emilio Ferrari Strategic Importance of RFID Empirical and Conceptual Insights... 413 Jan Marco Leimeister, Uta Knebel, Uwe Sandner, Eva-Maria Kern and Helmut Krcmar Radio Frequency Identification, Consumer Privacy, and its impact on the Supply Chain Network... 433 John S. Bishop, Jr., Donald C. Mosley, Jr. and Charles M. Carson Standards and Emerging Issues Logistics Standards... 451 Malcolm Bertoni, Kantipa Thamworrawong and Chris Keen Privacy and Security Considerations for Radio Frequency Identification (RFID) Systems... 471 Jeffrey M. Stanton Legal and Ethical Issues Concerning RFID... 487 G. Scott Erickson and Eileen P. Kelly The Role of Consumer Education in the Future of RFID... 501 Jollean K. Sinclaire and Sandipan Sen Authors... 517 IX