How To Learn To Be A Successful Manager

UNIVERSITY OF NEW BRUNSWICK executive and professional development viewbook 2015-2016 FALL, WINTER, & SPRING www.unb.ca/cel/career

contact us Telephone 506 453 4646 Toll Free 1 866 599 4646 Fax 506 453 3572 E-mail extend@unb.ca Mail P.O. Box 4400 Fredericton, NB E3B 5A3 In Person College of Extended Learning, 6 Duffie Drive 2nd floor, Wu Centre www.unb.ca/cel office hours Monday - Friday 8:15 a.m. - 4:30 p.m.

table of contents CERTIFICATE PROGRAMS... 2 Human Resources Management...................... 3 Management Development... 4 Online Management Essentials... 5 Masters Certificate in Project Management........... 6 Third Party Neutral - Conflict Resolution................ 7 SPECIALIZED PROGRAMMING... 8 Behavioural Intervention & Autism Support Programming........................................ 9 Applied Behaviour Analysis Credit Courses... 9 Autism Support Training Certificate Program...... 9 Behavioural Intervention Workshops/Modules... 10 Autism and Behavioural Intervention Customized Needs Analysis and Contract Training............ 11 Online Occupational Health & Safety Programs....... 12 Certificate in Occupational Health & Safety (OHS).. 12 Diploma in Occupational Health & Safety.......... 12 CRSP Exam Preparation Course... 12 Certificate in Occupational Health Nursing... 13 New Brunswick Critical Care Nursing.................. 14 Canadian Rivers Institute... 15 PROFESSIONAL DEVELOPMENT SEMINARS.... 16 Seminar Listing........................................ 17 Seminar Descriptions.................................. 18 Human Resources.................................. 18 Management & Leadership... 19 Project Management............................... 22 Conflict Resolution... 23 Behavioural Intervention........................... 23 Customized Training Solutions........................ 24 EXECUTIVE EDUCATION CENTRE... 25 Business Seminars for Executives...................... 25 Communication for the Senior Leader Speaking with Persuasion, Power and Presence... 26 Speaking as a Leader... 26 Succeeding on Stage : Mastering the Realities of the Corporate Stage... 27 Taking the Stage : Achieving a Leadership Presence... 27 Mentoring Fundamentals Mentorship Training for Mentors and Mentees................... 28 Operational and Quality Improvement: Lean Six Sigma Seminars... 29 Awareness....................................... 30 Executive... 30 Champion....................................... 30 Money Belt... 30 Yellow Belt....................................... 30 Upgrade to Green Belt........................... 30 Upgrade to Black Belt............................ 30 DEGREE CREDIT PROGRAMMING... 31 Bachelor of Integrated Studies... 32 Programs in Adult Education.......................... 33 Certificate in Adult Education (CAE)................ 33 Bachelor of Education in Adult Education... 33 Master of Education in Adult Education............ 33 Additional Master of Education Programs... 33 UGotClass... 34 Certificates........................................... 34 Business Coaching... 34 Business Research.................................. 34 Certified Online Instructor (COI).................... 34 Customer Research... 34 Data Analysis... 34 Designing Webinars................................ 34 emarketing Essentials... 35 Entrepreneurship................................... 35 Inbound Marketing... 35 Mobile Marketing... 35 Non Profit Administration.......................... 35 Presentation Media... 35 Self Publishing and ebooks... 35 Video Marketing.................................... 35 Workplace Communication........................ 35 Individual Courses................................... 36 Dementia Care... 36 Effective Copywriting... 36 Female Bullying in the Workplace... 36 Google Analytics... 36 How to Setup, Protect, and Maintain Your Windows 8 PC... 36 Instagram Pinterest and Facebook: Marketing on Image Driven Platforms... 36 Marketing ebooks... 36 Mastering Computer Skills in the Workplace... 36 Mastering Microsoft Excel... 37 Practical Math for the Workplace... 37 UNB CAMPUS MAP... 38 1

Certificate Programs certificate programs I have learned many things through the UNB CEL Management Development Program, both from instructors and from fellow students in the program. This knowledge has helped me to improve my performance at work, and to be a more effective employee and team member. It has also inspired me to do my best to share my knowledge with my colleagues. Greg Brewer Enterprise Technology Strategist FacilicorpNB and 2015 MDP Graduate The Human Resources Management Program is ideal for anyone who wants to gain knowledge about the HR profession. Having current HR professionals facilitate the modules made for a wide range of discussions and insightful experiences. Terri Jordan Human Resources Generalist Ganong Bros. and 2015 HRM Graduate 2

Certificate Programs HUMAN RESOURCES MANAGEMENT Inspire excellence in people. Equip yourself with the skills and knowledge to meet the demands of a changing workplace. Whether you are a new or experienced HR professional, this program will provide you with the theoretical fundamentals and practical experience to enhance your HR career and achieve your organizational goals. In only 18 days over nine months our comprehensive program will show you how to: Influence your organization s performance Manage workplace changes and emerging trends Optimize your ability to attract, select, retain, and develop human capital Create strategies to achieve organizational goals and competitive advantage Modules include: Attract and Recruit Compensation and Benefits Current Issues in HR Employment Law Labour Relations Organizational Effectiveness Performance Management Retention Team Building Training and Development Understanding Personalities Who should attend? Individuals new to the HR field with a minimum of five years work experience; HR professionals who want to expand their knowledge, enhance their skills, and keep up-to-date on issues in HR; small business owners and entrepreneurs who want to improve their HR management skills; or individuals looking to enter the HR profession. This premier program is offered in partnership with UNB s College of Extended Learning, NBCC Moncton, and CCNB Dieppe. For further information 506 447-3340 1 866 599-4646 celprograms@unb.ca www.unb.ca/cel/hrm HRM has been assessed through the UNB PLA process and may count towards your UNB degree program. If you are interested in Human Resources Management you might consider these seminars: Cultural Diversity in the Workplace Facilitation Skills Performance Management Systems Respectful Workplace Wellness in the Workplace See Seminar Section starting on page 17 for details. 3 www.unb.ca/cel/career 3

Certificate Programs MANAGEMENT DEVELOPMENT Take your career to the next level. Whether you want to advance your career, move into a management position, or upgrade your management skills, this program will give you the tools you need to achieve your goals. In just 17 days, spread over eight months, this program will show you how to: Develop and communicate your vision Empower your team Optimize resources and maximize work processes Think and act strategically In a supportive environment, you will work in teams to bring out the best in yourself and your peers. Professional instructors will provide you with coaching and feedback as they address today s business and management issues. Best of all, you will gain real-world, relevant skills that you can immediately apply to your workplace. Modules include: Understanding Personalities Communication & Insights TM Team Building, Business Writing and Presentations Strategic Planning Organizational Behaviour Change Management Human Resources Management Diversity in the Workplace Employment Law Performance Management Manager as Innovator Financial Management Project Management Conflict Management Quality Management (Fredericton modules will be held at the Wu Conference Centre, UNB Fredericton Campus.) Who should attend? Up and coming managers who want to build a solid foundation of skills, processes, and techniques for effective management Experienced managers who want to move up to a more senior management position Supervisors who want to become managers Technical and industry professionals who want to move into a management position Anyone in a position requiring management skills For further information 506 447-3340 1 866 599-4646 celprograms@unb.ca www.unb.ca/cel/mdp If you are interested in Management Development you might consider these seminars: Building and Leading Effective Teams Business Fundamentals - Effective Writing and Verbal Skills Dynamics of Team Building Effective Supervision Finance for Non-Financial Managers Financial Statements - Your Business Report Card Leading Change Mastering the Art of Negotiation Maximizing Your Leadership Effectiveness Persuasive Presentation Skills Public Speaking Transition to Supervision Tried & True, Proven Leadership Success Tips and Methods See Seminar Section starting on page 17 for details. 4

Certificate Programs ONLINE MANAGEMENT ESSENTIALS Create your management skills toolbox and set yourself apart from the competition. The Certificate in Management Essentials (CME) covers the basic tools every manager needs to succeed. Courses teach real-world skills, techniques, and processes that you can apply in any supervisory situation. CME will help you: Increase your opportunity to break into or advance in your management career Understand yourself as a leader and grow personally and professionally Gain the insight needed to effectively and efficiently facilitate people and processes within any organization CME will help your organization: Develop a performance management process to align the individual s efforts with the organization s goals Facilitate and support the employee, providing tools to help identify gaps, create a learning plan, and review progress Retain top performers Address the individual s needs and reinforce themes and core competencies required by the organization Offered completely online in a self-paced format that fits your schedule. You have the option of completing the entire Certificate or you can take individual courses based on your professional goals and needs. You will complete a Self-Assessment of your management competencies during course one, Leading from Within. The personal assessment will allow you to gain an understanding of your strengths and weaknesses as a leader and will help you to select your four electives. Required Courses: (Six) Leading from Within Supervisor s Toolbox Communicating with Impact Leadership vs Management Managing Challenging Behaviours Taking the Guess Work Out of Management Elective Courses: (Choose any four) Beyond Engagement Operations Management Toolbox Coaching Skills for Managers Leading and Managing Through Change Building a Successful Team Conflict, Mediation and Negotiation Toolbox Etiquette, Ethics, and e-communication Navigating People-Driven Crisis Customer Relationship Management Strategy Think Like a Leader Facilitating the Employee Lifecycle Supporting Mental Health Risk Who should attend? Recent university or college graduates looking for entry-level supervisory or management positions New or emerging managers who want to improve their skills quickly and apply them immediately For information or to register today 506 453-3503 1 866 599-4646 cmeinfo@unb.ca www.unb.ca/cel/cme 5

Certificate Programs MASTERS CERTIFICATE IN PROJECT MANAGEMENT Become a better project manager. Offered in partnership with York University, Schulich Executive Education Centre. More than 9000 leaders across Canada have chosen The Masters Certificate in Project Management (MCPM) to advance their careers in the fast-paced field of project management. Simply put, graduates of our conveniently scheduled 9-module course learn how to manage projects. Who should attend? Project managers, with at least one year experience, who wish to move up to a higher level in their field Mid- and senior-level managers who have completed an introductory project management program Anyone who does NOT have a PMP designation from the Project Management Institute (PMI ) For further information 506 447-3340 1 866 599-4646 celprograms@unb.ca www.unb.ca/cel/mcpm The MCPM covers all of the fundamentals of the internationally accepted Project Management Body of Knowledge (PMBOK ). This program is not theory. It delivers tools, techniques and knowledge that can be used immediately in the field and provides a solid foundation for students interested in writing the PMI PMP exam. In a recent study of our graduates, we learned that over half our students go on to write the exam and over 98% pass on the first try. Modules: Program Introduction Project Planning and Control Leadership, Communication and Stakeholder Management Project Quality Management Effective Project Cost Management Procurement and Contracting Management Assessing and Managing Project Risk Filling in the Gaps and Final Exam Project Simulation If you are interested in project management you might consider these seminars: Business Analysis Essentials Project Management Essentials Project Management Simulation See Seminar Section starting on page 17 for details. 6

Certificate Programs THIRD PARTY NEUTRAL - CONFLICT RESOLUTION Manage conflict effectively. UNB CEL has partnered with the Canadian Institute for Conflict Resolution to offer this program in an effort to help individuals (or groups) in conflict to identify the underlying causes of the issue and enable them to develop solutions. Third Party Neutral (TPN) is principledriven, skills-based, experiential training program that allows participants to develop the good judgment and sense of timing needed to move the conflict resolution process along to a successful outcome. TPN is offered in four stand-alone five-day modules. A certificate of completion is awarded for each module completed. Participants who decide to complete all four courses receive a Third Party Neutral 160-hour Program certificate. TPN 1 - Becoming a Third Party Neutral TPN 2 - Developing Facilitation Skills for Groups in Conflict TPN 3 - Developing Mediation Skills TPN 4 - Principles, Practice and Reflections (Note: For details on the TPN modules see page 23.) Who should attend? Private consultants or employees whose careers involve provincial mediation, facilitation, and conflict management; internal mediators and conflict management specialists, especially in the federal civil service, provincial government employees, and others who are working for international aid agencies; or anyone who seeks to be a better conflict resolver in their family, social, volunteer, and/or work lives. 506 453-3503 1 866 599-4646 profdev@unb.ca www.unb.ca/cel/tpn TPN has equipped me with the skills required to effectively manage conflict while remaining neutral. The program gave me the tools and taught me the principles needed to resolve conflict, on a personal or professional level. Mireille Allain, Civilian Member Career Manager Atlantic Region, Royal Canadian Mounted Police I registered in the TPN program at the urging of my supervisor since it would most likely be useful in my professional role as a project coordinator in a partnership of very diverse interests. Little did I know that I would use this course as much in my private life as in my professional one. The instructors created the most supportive environment for us to learn the skills of communication, facilitation, mediation and negotiation through practice and debriefing. Most notably I learned practical skills that are very effective in helping to resolve conflict, and that are easy to apply. Jeanne Moore Sustainable Forest CURA Project Coordinator Faculty of Forestry & Environmental Management Canadian Institute for Conflict Resolution Institut canadien pour la résolution des conflits If you are interested in Conflict Resolution you might consider these seminars: Dealing with Conflict and Difficult People Introduction to Conflict Resolution See Seminar Section starting on page 17 for details. 7

Specialized Programming specialized programming 8

Specialized Programming BEHAVIOURAL INTERVENTION & AUTISM SUPPORT PROGRAMMING Our programs are available to anyone working with or caring for individuals diagnosed with Autism Spectrum Disorder (ASD) or other behaviour disorders. Whether you re a front-line practitioner, a health-care professional, a student seeking a career in a human services field, or a parent, our programs will help you provide more effective support. We are pleased to offer: Applied Behaviour Analysis Credit Courses Autism Support Training Certificate Program Behavioural Intervention Workshops/Modules - Behaviour workshop (3-days, face-to-face) - NB Alzheimer Society Conference on Dementia - Applied Behaviour Analysis (ABA) for Parents (online/distance-based) - Coming soon! Fetal Alcohol Spectrum Disorder (FASD) Training (online/distance-based) Autism and Behavioural Intervention Customized Needs Analysis and Contract Training Applied Behaviour Analysis Credit Courses UNB s Applied Behaviour Analysis (ABA) credit courses provide students with highly specialized training in conducting behavioural assessments and developing and implementing behaviour change programs. As a course participant, you will gain a solid understanding of the theory and principles underlying ABA. Note: See the UNB timetable for the PSYC course times/days. Benefits of UNB ABA courses: Learn from experts courses are taught by experienced Board Certified Behaviour Analysts (BCBAs) with a diverse range of clinical and research expertise Gain knowledge to prepare for Behaviour Analyst Certification Board 4th Edition Task List Experience interactive learning in a supportive and comfortable learning environment Admission criteria: Candidates for courses must meet UNB admission requirements Autism Support Training Certificate Program This certificate program uses only evidence-based practices that are supported by documented research. Our curriculum and approaches are aligned with best practices, based on the most recent professional literature and evaluation. Over the course of 6 months, on a part-time basis, you will learn evidence-based treatment for individuals diagnosed with an ASD. This intensive program will show you how to: Apply more effective interventions and enhance your ability to modify the behaviour of children with ASD and other behavioural challenges Become empowered to make informed decisions and nurture respectful collaborative relationships for the benefit of those with Autism Format: Core Theory is offered through online instruction and lectures spread over 24 weeks. Core Practicum provides up to 10 full days of hands-on training, working closely with autism professionals and instructors and putting into practice the theories and skills learned online. Once you ve successfully completed all the core theory courses and the practicum you ll be awarded a Certificate of Proficiency that is recognized by the health care industry that can help you advance your career or break into the field of ASD. Who Should Attend? The program is designed for paraprofessionals who work with individuals diagnosed with autism including: community living and human services workers, counselors, daycare and group home workers, educators, medical professionals, nurses, occupational therapists, parents or caregivers, psychologists, and researchers. 9

Specialized Programming Behavioural Intervention Workshops/Modules Behaviour Workshop (3-days, face-to-face) This 3-day workshop will give front-line workers foundational and theoretical knowledge for working with individuals who have behavioural challenges. Applied Behaviour Analysis (ABA) for Parents (online/distance-based) These online modules will give you the knowledge and tools needed to reinforce learning provided by professionals and will help you to manage your child s behaviour more effectively The program consists of 6 modules, each of which can take up to two hours in a self-paced online format The first module is a prerequisite for the remaining five Coming soon! Fetal Alcohol Spectrum Disorder (FASD) Training (online/distance-based) FASD is a range of disabilities that result from exposure to alcohol during pregnancy. This course consists of theory modules that include online presentations, videos, and practical based research cases, and a practicum that will use a current client caseload in both classroom setting and existing work environments. Some of the subjects will be on Introduction to FASD (including discussion of diagnostic systems); Brain, Mind and Behaviour in FASD; and a Focus on Prevention of secondary disabilities. You ll receive a Certificate of Participation upon completion of any of our workshops/modules. Credit Courses Support & Custom Training Workshop. People living with Autism Spectrum Disorder need a community of support. With this. training, we as professionals are able to offer education,. encouragement, and relief to families who face ASD every day. Adrian Doucette Resource Teacher & Autism Consultant District 8, Saint John 10

Specialized Programming Autism and Behavioural Intervention Customized Needs Analysis and Contract Training We can customize a full program or we can develop professional development and training workshops on topics based on your organization s needs. We can deliver programs in a format that is best suited to your trainees. Our programs are delivered through integrated teaching methods, including web-based training, hands-on practicum, and interactive workshops. UNB s guiding principle is to provide an instructionally sound, flexible, and user-friendly teaching and learning solution, regardless of the format. For further information 506 458-7843 1 866 599-4646 fjutras@unb.ca www.unb.ca/cel/intervention *What is Applied Behaviour Analysis (ABA)? A = Applied the theory applied to a practical problem B = Behaviour behaviour theory based on learning theory A = Analysis 1) breaking down learning task sufficiently; 2) keeping a quantitative record Source: Paul McDonnell, Ph.D., AIT Instructor 11

Specialized Programming ONLINE OCCUPATIONAL HEALTH & SAFETY PROGRAMS Certificate Diploma CRSP Exam Prep Course Access anytime, anywhere you have a web connection. Advance your career and lead your organization to optimal health and safety. Certificate in Occupational Health & Safety (OHS) Develop the competencies needed to be effective in the development, implementation, and evaluation of OHS programs and systems in your workplace. The certificate provides: OHS fundamentals to health and safety practitioners 11 courses that are designed to meet the education components required for certification as a Canadian Registered Safety Professional (CRSP) Courses: Health and Safety Program Basics Fundamentals of Occupational Hygiene Legislative Compliance and Corporate Responsibility Management of Health and Safety Systems Management, Leadership and Organizational Behaviour Risk Management and Risk Communication Accident Causation Theory and Incident Investigation Fundamentals of Environmental Management Fire Prevention and Protection Ergonomics Auditing OHS Management Systems Diploma in Occupational Health & Safety This diploma program, developed specifically for CRSP and OHS Certificate holders, teaches advanced programming in occupational health and safety as well as courses in leadership, business, management, and special topics in safety. Core Management: Effective Communications Human Performance Leadership Effective Workplace Training Psychological Health and Safety Technical Electives: (Choose any four) Managing Substance Abuse in the Workplace Disability Management Working at Elevation Personal Protective Equipment Program Planning and Wellness in the Workplace Fatigue Management Data Driven Decision Making CRSP Exam Preparation Course This course is ideal for anyone planning to write the Canadian Registered Safety Professionals (CRSP) exam. It provides you with an intense review of the 9 domains described in the BCRSP 2015 Examination Blueprint and offers practice exams, instructional support, study tips, and exam writing techniques. For further information 506 453-4694 1 888 259-4222 ohsinfo@unb.ca www.unb.ca/cel/unbohs 12

Specialized Programming Certificate in Occupational Health Nursing Following the success of the Occupational Health and Safety Certificate program, the University of New Brunswick College of Extended Learning (UNB CEL) is adding the Occupational Health Nursing Certificate program to their suite of online OHS training options. The University of New Brunswick is an internationally recognized institution and are leaders in Occupational Health and Safety education. About the program: Certificate program consists of 11 courses that will prepare you to practice as an Occupational Health Nurse (OHN) Designed for working professionals complete the certificate in 2 to 3 years part-time Study at your own pace in a flexible online environment Individual courses are open to professionals who may not want to complete the entire program Courses: Occupational Health Nursing Practice Occupational Health Screening and Analysis Health Surveillance in Injury and Disease Prevention Industrial Hygiene and Toxicology in Occupational Health Health and Wellness Promotion Strategies in the Workplace Business Perspectives in Occupational Health Practice Disability Case Management Health and Safety Systems in Occupational Health Legal and Ethical Implications in Occupational Health Nursing Complex Case Management in Occupational Health Final Occupational Health Nursing Project OHS Central: The Source of OHS Information and Education UNB is committed to providing practitioners and professionals with up-to-date OHS information. The blog OHS Central showcases anything related to the divers field of Occupational Health and Safety, for example: Articles on OHS trending topics Interviews with professionals in the field Career opportunities and resources Current information on trade shows, conferences, and events A regular OHS cartoon For that one-stop-shop where you will find the latest OHS news, events, resources, and much more, visit OHS Central: blogs.unb.ca/ohscentral Who should attend? Registered Nurses For further information 506 453-4694 1 888 259-4222 ohsinfo@unb.ca www.unb.ca/cel/unbohn 13

Specialized Programming NEW BRUNSWICK CRITICAL CARE NURSING The New Brunswick Critical Care Nursing Program (NBCCNP) provides nurses with the skills and knowledge needed to deliver top of the line care to critically ill patients. Graduates of this program can often find employment in a wide variety of areas, including emergency care and intensive care. As part of its commitment to the recruitment and retention of adequate nursing resources in New Brunswick, the Department of Health contributes to the preparation of nurses for the specialty of Critical Care Nursing, in collaboration with UNB. The NBCCNP is delivered through distance education and offers learning within a critical care and emergency care environment. Courses may be offered in as many as eight sites, depending on the participants location, and is offered in both official languages. Seven courses are provided in the program, including the 135-hour Integrated Clinical Practicum. The 12-week program may be taken in one block full-time, or completed over a two-year period part-time. A New Brunswick Critical Care Nursing Program Certificate will be issued upon successful completion of the program. Who should attend? Open to novice or new to critical care or emergency care nurses currently employed by New Brunswick Health Authorities. For further information 506 458-7726 1 866 599-4646 nbccnp@unb.ca www.unb.ca/cel/nbccnp 14

Specialized Programming CANADIAN RIVERS INSTITUTE The Canadian Rivers Institute (CRI) was founded in 2000 as a collaboration of researchers at the University of New Brunswick at both the Fredericton and Saint John campuses. The mandate of the CRI is to develop the aquatic science needed to understand, protect, and sustain water resources for the region, nation, and the planet. Programs include: Canadian Aquatic Biomonitoring Network Training (CABIN) Analysis of EEM data Electrofishing River Habitats and Hydraulics Stream Restoration Basic Statistics in R Practical Hydrology and Hydrometry Technical Writing: Applications For further information Contact Dr. Michelle Gray m.gray@unb.ca For current dates, times, locations, and fees, visit canadianriversinstitute.com 15

Professional Development Seminars professional development seminars Your public speaking and media training course helped me to gain confidence when speaking publicly and recognize areas on which to improve. I m more conscious of my verbal and non-verbal communications and remember the fundamentals taught in this two-day course each time I speak internally or externally. I would highly recommend CEL courses as I have always been impressed with their value. Mark Gorman, Seminar Participant 16

Professional Development Seminars SEMINAR LISTING UNB CEL partners with several organizations to provide specialized career and professional development training. We offer seminars on a wide range of topics designed to enhance and/or develop your skills and knowledge in a particular area. Human Resources Attract and Recruit Compensation and Benefits Cultural Diversity in the Workplace Employment Law Facilitation Skills Labour Relations Organizational Effectiveness Performance Management Systems Respectful Workplace Retention Training and Development Understanding Personalities Wellness in the Workplace Management & Leadership Building and Leading Effective Teams Business Fundamentals - Effective Writing and Verbal Skills Creating an Outstanding Social Media Presence for Your Business Dynamics of Team Building Effective Supervision Essentials to Buying a Business Finance for Non-Financial Managers Financial Statements - Your Business Report Card Leading Change Mastering the Art of Negotiation Maximizing Your Leadership Effectiveness Persuasive Presentation Skills Positive Progressive Discipline Profiting from Sustainability Public Speaking ROI Professional Workshop Shared Risk Pension Administration Program Speed Reading and Brain Power Strategic Planning Teaching Strategies that Make Learning Stick Threats, Risks and Opportunities: Developing a Cyber Security Strategy for Your Organization Training Skills for Trainers Transition to Supervision Tried & True, Proven Leadership Success Tips and Methods Project Management Business Analysis Essentials Project Management Essentials Project Management Simulation Conflict Resolution Training Dealing with Conflict and Difficult People Introduction to Conflict Resolution TPN-1 Becoming a Third Party Neutral TPN-2 Developing Facilitation Skills for Groups in Conflict TPN-3 Developing Mediation Skills TPN-4 Principles, Practice and Reflections Behavioural Intervention Behavioural Intervention Workshop For further information 506 453-3503 1 866 599-4646 profdev@unb.ca www.unb.ca/cel/seminars If you would like to have one of our seminars delivered to the employees in your organization, call us. Looking for a topic not included in this list? Contact us. We will help design a training plan to match your budget. 17 www.unb.ca/cel/career 17

Professional Development Seminars SEMINAR DESCRIPTIONS Human Resources Attract and Recruit Finding and keeping new employees for the organization is a continuing challenge for today s human resources departments. This session addresses the entire recruitment and selection process, from selecting appropriate recruitment methods and strategies to developing the selection process. You will gain skills in advertising, systematic resume screening, interview techniques and insight into the latest evaluation methodologies. Compensation and Benefits To many people compensation means pay. Anything else an employer might provide is often considered so minor that is called a fringe benefit. The reality however, is very different most employers make benefits an important part of the total compensation package and use it increasingly as a tool to attract, retain and engage key employees. This session will focus on the importance of compensation and benefits in the overall HR strategy; the concept of total rewards; the legal framework of benefits administration in Canada and how to establish wages and salaries. Cultural Diversity in the Workplace It is said that many managers feel that they are treading new territory as they lead teams made of individuals from different cultures, diverse mixes, and differing demographics. This signals a lack of understanding of the techniques required to manage diverse teams - which can lead to managers being less efficient and effective. This in turn can cause the team member motivation, satisfaction levels and productivity to drop due to the lack of knowledge and skills needed to lead diverse teams. This seminar will provide insight on how managers can attract, recruit, integrate, retain and motivate qualified employees from divers origins. Employment Law Having a basic knowledge of the legislative framework relating to the employee-employer relationship is essential for human resources professionals today. This session is designed to familiarize you with how the law impacts human resources management. Delivered by a managing partner from a leading law firm, you will be introduced to laws and regulations regarding human rights, employee standards, occupational health and safety, pay equity, diversity, and harassment. Facilitation Skills Develop your facilitation skills and improve your ability to manage group discussions, make decisions, or solve problems as a team. You will learn how to develop a facilitation plan, engage participants in a structured discussion, manage and encourage engagement, choose appropriate decision-making and problemsolving tools, build consensus and commitment to action, and address common facilitation challenges. Labour Relations If you are a human resources professional working in a unionized environment it is important to understand the union-management relationship. This session will provide insight on the structure of Canadian unions, the reasons why workers join unions, the legal principles relating to collective bargaining, negotiating a union contract and how unions affect the human resources management environment. Organizational Effectiveness What is the role of human resources management in your organization? This session will give you an understanding of the 6 key components of HR planning and the 8 key components for job and organization design. You will be introduced to the HR Professionals Capabilities Profile and the Certified Human Resources Professional (CHRP) certification process. 18

Professional Development Seminars Performance Management Systems Performance management is critical to the meeting of an organization s business goals. In this session, you will discuss the importance of employee appraisal as well as issues that influence selection of a performance appraisal system. You will also become familiar with methods for avoiding rater bias and how to give an effective performance review. Respectful Workplace Today s workplaces have evolved considerably with regards to the prevention and responses to incidents of harassment and bullying. Employers are legally bound to provide workplaces where employees can work without the threat of inappropriate and disrespectful conduct and should such behaviours present themselves, managers and supervisors need to be equipped to intervene appropriately. This workshop focuses on how employers, managers, supervisors and others can create or contribute to respectful workplaces. Retention Finding talent is one thing, keeping them is another. Almost 50% of new hires leave an organization within the first seven months. For human resources professionals or business owners, it is important to understand how to engage a new employee right from the beginning. This session will offer strategies for employee engagement; analyze the cost of losing an employee; identify the components of an orientation program and demonstrate how you can develop a successful retention strategy. Training and Development Needs analysis; program design, training methods and evaluation of the effectiveness are key to an organization s training and development initiatives. In this session you will learn how to describe the importance of training and development as part of the long-range strategy of an organization; explain learning principles associated with training techniques and how development prepares employees for future jobs. Understanding Personalities In this workshop, you will receive your Insights Personality Profile. This will give you a greater understanding of yourself, your strengths and weaknesses and how you project yourself to others. Find out what you can do to improve your relationships and how to develop yourself to make more of your life. The effect of the Insights Discovery System is immediate and profound, and you will refer to it for guidance long after the training is over. You will also have the opportunity to develop and practice improved strategies for communicating, problem solving and decision-making. Wellness in the Workplace A key question facing human resources professionals today is what are health-related absenteeism and poor performance costing your organization. In this one-day seminar the benefits of wellness in the workplace for both the employer and the employees will be explored. A highly practical seminar, participants will learn how to create a wellness plan in the workplace and convince senior management that the investment is worth the money. Participants will also learn the various ways to effectively dealing with stress at work and creating work/life balance. Management & Leadership Building and Leading Effective Teams This one-day seminar is designed to provide solutions to the problems management face when trying to build and lead effective teams. Through exercises and case studies, it will provide you with the skills and techniques that you need to develop, manage and maintain a highly successful and productive team. You will discover how to overcome interpersonal and management challenges to increase your personal effectiveness as a leader of team members. Business Fundamentals - Effective Writing and Verbal Skills Today you may be persuading customers here or half a world away to purchase your products. Tomorrow you re motivating your team. That s why effective communication is key. Leaders must be able to listen, as well as deliver clear messages. Factors include tone, stance, language, font, reading level, listening skills, culture, and more. No wonder business communication can be challenging. 19 www.unb.ca/cel/career 19

Professional Development Seminars Creating an Outstanding Social Media Presence for your Business Gain an understanding of how social media sites such as Facebook, Twitter, YouTube, Pinterest, and others are changing the way organizations and clients interact, leading to new opportunities and new challenges. The workshop will provide context and theory as well as practical examples and models that can be implemented in any business. Dynamics of Team Building Improve your knowledge and skills to develop and lead effective teams. Teams need more than theory, they need the how to. Learn to establish the team, determine the roles and responsibilities of each member, and develop constructive communication channels. Strategies for typical team dysfunctions will be highlighted. Effective Supervision Good supervisors, managers, and team leaders are critical to the success of any organization yet the vast majority of supervisors throughout North America are promoted into positions of authority without being trained. Making the transition to supervisor brings a significant change in roles and perspectives and requires an entirely new set of skills. This seminar will help you to broaden your managerial knowledge base, develop core skills, understand your leadership style, and increase employee productivity. New! Essentials to Buying a Business Do you have the knowledge and wherewithal necessary to purchase a business? This one-day seminar delivered by a business brokerage professional with 15+ years of experience will provide attendees an excellent overview on how to buy the right business for them! Finance for Non-Financial Managers Through production and interpretation of basic financial statements, this one-day seminar will help you demystify accounting and finance and will provide you with practical knowledge to understand the principles and practices that shape the construction of financial reporting, both internally and externally. The facilitator will increase your confidence regarding the benefits that such numbers can give to the company decision-making and investment processes. Financial Statements - Your Business Report Card Learn how to read and interpret the information contained in financial statements and to use that information as your business report card (identify where you are doing well and where improvements are required). This seminar will cover the content and importance of financial statements, different types and fundamental uses. The income statement, balance sheet, changes in financial position, notes to the financial statement and cash flow statements will also be discussed. Leading Change This one-day seminar is designed to ensure that people have the knowledge and skills to effectively lead and support change initiatives. Based on research and best practices that are then translated into practical and proven strategies for success in the workplace, this seminar will provide tips for developing a compelling case for change; articulating a vision for a change initiative; designing a change management plan; engaging and empowering people to act and institutionalizing change. Mastering the Art of Negotiation This highly practical one-day seminar will enable you to discover how you can consistently achieve a win-win approach to your negotiations, and significantly increase your confidence and ability in conducting effective negotiations. Participants will benefit from a unique opportunity to acquire vital negotiating skills and test new strategies in a challenging yet supportive environment. These will enable you to secure a competitive edge in your negotiations whilst maintaining and building positive relationships. Maximizing Your Leadership Effectiveness This seminar focuses on the critical leadership competencies required to be effective in our challenging and demanding workplaces. Building on the work of Daniel Goleman (Emotional Intelligence); Goleman, Boyatzis and McKee (Primal Leadership); and Daniel Pink (A Whole New Mind and Drive), this workshop will focus on practical strategies for leveraging natural strengths and being intentional in actions to create workplace environments where people are motivated to achieve great results. 20

Professional Development Seminars Persuasive Presentation Skills Nothing can project a more impressive image than the ability to express yourself effectively. Being able to persuade, motivate, and influence those you work with not only increases your reputation, it also impacts your team s ability to reach organizational goals. Through lecture and discussion, verbal presentations, professional and self-evaluation, and peer evaluation, this seminar will help you develop the confidence and techniques you need to create and deliver high impact presentations. Positive Progressive Discipline Are you a supervisor, manager or business owner who wants to avoid expensive replacement costs for your organization? This one-day seminar will offer insight into putting the principles of progressive discipline into action. Progressive discipline applies discipline in steps, with the goal to correct the behavior with the correct amount of discipline. With the help of an experienced facilitator, you will leave this seminar knowing how to apply progressive discipline fairly and consistently; identify policy requirements affecting discipline; conduct effective disciplinary meetings; and document disciplinary actions properly. Profiting from Sustainability Designed public sector managers and business owners wanting to make their organization more sustainable, and improving the bottom-line in the process, this oneday seminar will provide insight into the key elements of sustainability. Participants will receive the tools they need to get started and learn that sustainability doesn t need to be overwhelming or complicated to be successful. The seminar will also offer tips on implementing a sustainability strategy into your organization - one that saves money, attracts more customers, builds customer loyalty and improves employee morale and retention. Public Speaking Are you confident when speaking in meetings? Do you want to stand out as a leader? If you experience the fear of public speaking, you are not alone. Join Syp Okana as he helps to reduce your fears and phobias and turns you into a confident polished professional. Learn the skills needed to create and deliver effective speeches that will inspire others. ROI Professional Workshop Fully master all the skills you need to implement a comprehensive ROI initiative in your organization in our five-day Certification workshop. You ll gain the skills to become certified in the ROI Methodology, and you ll learn how to sustain the measurement and evaluation process on a continued basis. You ll also receive support once you complete a workshop to conduct an impact study in your own organization. Once you ve demonstrated competency in applying the ROI Methodology, you will earn the prestigious Certified ROI Professional designation. Shared Risk Pension Administration Program The Shared Risk Pension Plan Trustee or Board of Trustees is the Administrator of the plan and therefore makes investment decisions for the pension fund as a whole and administers the payment of pension benefits as set out. A Trustee s role requires some minimum level of knowledge about trust operations and the applicable pension legislation. Speed Reading and Brain Power This two-day seminar has been designed for individuals who need to increase their ability to read at a fast pace in order to utilize their time more effectively. Participants will leave knowing how it s possible to read faster and comprehend more; why the way you were taught to read in conventional schooling could be holding you back today; techniques that will dramatically increase your brain s ability; practical speed reading techniques for speeding through reports and technical papers and how to vary your reading approach according to the type of information you need to read. Strategic Planning Many organizations, large and small, invest time and financial resources in developing a Strategic Plan that never gets off the ground. This highly interactive workshop will focus less on the theory and more on how to get the job done. 21

Professional Development Seminars Teaching Strategies that Make Learning Stick Designed for those new to the field of training, this one-day seminar will explore how adults gain new knowledge and skills more effectively through handson teaching methods. It doesn t matter if the topic is marketing, safety practices, writing, or mentoring there is always an interactive way to teach adults. You will leave this seminar knowing your training will be more fun and more successful, and your learners will thank you. New! Threats, Risks and Opportunities: Developing a Cyber Security Strategy for your Organization Join UNB s David Shipley, director of strategic initiatives for an afternoon focused on understanding the cyber security threats facing your organization and how your team can develop and implement plans, processes and technologies to defend against an increasingly dangerous online environment. Training Skills for Trainers Organizations know how important it is to provide on-the-job training for their employees. They also know that having skilled and competent trainers helps make the organization function better. This workshop covers the basics a new trainer needs. It is designed to help the individual who is not or at least not yet a professional trainer. Transition to Supervision Are you a new supervisor or aspiring to a management position? This seminar will help you to develop an understanding of the importance of effective leadership and constructive feedback, and will teach you how to give and receive feedback effectively. You will gain an understanding of what really motivates your employees and yourself, learn to distinguish between coaching and counselling employees and develop skills in both areas, develop strategies to deal with difficult employees, and how to apply the skills of active listening. You will also learn to identify mistakes supervisors commonly make and apply appropriate development strategies for the different levels of employee performance. Project Management Business Analysis Essentials If asked, can you critical analyze business projects? This 3-day course provides the participant with a fundamental understanding of core business analysis tools used for planning, elicitation and documentation of requirements. It will provide you with a better understanding of the value business analysis can bring to a project and the basic tools used to bring that value. You will walk out with basic tools that can be applied immediately to projects assigned to you, whether your primary role is of a Project Manager, Product Manager, Developer, Quality Assurance Manager or other core project team member. This course is based on BABOK v2. Project Management Essentials Gain practical knowledge and skills to be able to manage projects effectively. You will learn the terminology and processes of modern project management project scope, time, cost, and communications management. You will also learn how to prepare a Project Charter and Project Plan and facilitate team discussions in preparing project plans and in executing projects. We will utilize project management templates and learn the benefits of a consistent project management method. Project Management Simulation In this introductory project management workshop, participants will undertake a live project to build a physical structure within a time constraint. As the project management techniques are introduced through the day, participants apply them to the simulation in successive rounds, and the improvement in their project execution become evident in a compelling way. Not only is the learning intense; it is also fun! Tried and True, Proven Leadership Success Tips and Methods Learn the key success factors behind great leadership. Develop your own program process and work on an individual application plan. 22

Professional Development Seminars Conflict Resolution Dealing with Conflict and Difficult People Do you feel as though you are wasting a lot of time having to deal with an employee s irritating and difficult behaviour? The ability to handle difficult people and cope with disruptive behaviour is an essential skill in today s high stress environment. Participants will learn techniques and approaches to effectively respond to difficult people and improve performance. Introduction to Conflict Resolution The overall purpose of this seminar is to make you more aware of the value that a neutral person can play in facilitating the resolution of a conflict. You will learn about the nature and dynamics of conflict, how values, beliefs and stereotypes impact conflict, and steps in the resolution of conflicts. TPN-1 Becoming a Third Party Neutral This introductory course is the prerequisite to all of the other TPN modules. It introduces participants to the spectrum of conflict resolution choices; layers of conflict with an emphasis on deep-rooted or identity-based conflict; core attributes of community-based conflict resolution; nine core principles for being an effective TPN. Through role plays and conflict scenarios participants are introduced to values and beliefs and how they impact on conflict; an introduction to negotiation, conciliation and mediation processes and techniques, including guidelines for mediators, the mediation process and process checklists; and an introduction to facilitation which includes basic group dynamics, positive framing of issues and core skills of a facilitator. The course also includes skill practice around questioning techniques and the positive framing of conflictual issues. TPN-2 Developing Facilitation Skills for Groups in Conflict Building on TPN 1 as a prerequisite, this module provides intensive training on facilitating groups in conflict and preventing groups from escalating conflict into something non-productive. Key tasks of a facilitator and core skills are taught and practiced. They include such things as creating and effectively using a process agenda, creating and enforcing ground rules, techniques for including all participants, techniques for capturing the ideas of participants and skills for keeping to the process and within the allotted time and dealing with difficult behaviours. TPN-3 Developing Mediation Skills Building on the mediation introduction in TPN-1, the mediation process is explored at a greater level of detail, through key mediator skills such as conflict analysis, facilitating dialogue, reframing and questioning, maintaining fairness and equity, managing emotions, and stimulating creativity. Participants build skills through a series of role-plays, while addressing themes such as power imbalance and cultural differences. The practice is enriched by segments on collaboration and negotiation; conflict resolution approaches, process selection, and understanding motivation. In addition, sample mediation agreements, ethical standards, and affiliations for mediators are also presented. TPN-4 Principles, Practice and Reflections The course provides a review of the key principles, processes and techniques acquired in the first 3 modules. It also goes deeper into multi-party conflicts and negotiations, co-mediation, conflict styles, human identity needs, and process designs for conflict interventions. Outside experts are also drawn in to share their field experiences working as a third party neutral. Behavioural Intervention Behavioural Intervention Workshop Designed with the paraprofessional in mind, the Behavioural Intervention Workshop (BIW) will give front-line workers foundational and theoretical knowledge for working with individuals with behavioral challenges. For further information 506 453-3503 1 866 599-4646 profdev@unb.ca www.unb.ca/cel/seminars 23

Professional Development Seminars CUSTOMIZED TRAINING SOLUTIONS Empower your employees Continuous learning is essential to the success of your organization. The business world is changing everyday. Innovative ideas are being discovered and advancements are happening at lightening speed. You must keep up or you will get left behind. Equipping your managers, supervisors, and frontline staff with the knowledge and skills necessary to remain current is vital to the success of your organization. Employee training will: Build higher employee satisfaction, commitment, and loyalty Improve efficiency with new knowledge and skills Produce greater returns in productivity Training that gets results UNB College of Extended Learning is a full-service workforce development partner. We have the expertise and experience to help you fulfill your organization s training and development needs. We are fully equipped to turn your business training plans into action. We can present one of our popular seminars exclusively to your employees, or we can customize a program to meet your organization s specific learning requirements. We start by listening Your challenges are unique. Your training solutions should be too. We understand each organization is different. We provide specialized programming that focuses on leadership, human resource management, time management, conflict resolution, relationship building, and more. Through our network of subject matter experts, we can design custom training programs that match your needs and budget programs that get results. Our services: Convenient and flexible delivery methods Expert instructors Training and evaluation Curriculum development Needs assessment Invest in your future By taking the time to invest in your employees, you create a highly engaged workforce willing to go above and beyond to meet the needs of your organization and your customers. Benefits of professional development training: Build new skills Develop confidence Enhance leadership capabilities Expand promotional possibilities Improve professionalism Increase productivity Network with colleagues Develop positive group dynamics We look forward to working with you Contact us today to discuss how we can work with you to find a solution to meet your unique needs. For further information 506 458-7619 1 866 599-4646 contract.training@unb.ca www.unb.ca/cel/career/training We inquired into the possibility of having the Positive Progressive Discipline Seminar provided in-house and were pleasantly surprised with the willingness of the organizers to accommodate our wishes. The course and materials were well laid out and easy to follow by all attending. The facilitator was very knowledgeable, and able to call on personal past experiences to illustrate and answer questions. Overall a worthwhile and enjoyable experience, and more than we expected. Dave Emeno, VP, Human Resources Armour Transportation Systems 24

Executive & Professional Development The Executive Education Centre (EEC), housed at the University of New Brunswick s College of Extended Learning (UNB CEL), designs and delivers educational and professional development programming for senior managers and executives who want to maintain a competitive advantage within their individual sectors. Gain and maintain a competitive edge with the exceptional and transformative learning opportunities offered through the UNB Executive Education Centre. Our programs bring together C-level executives and senior managers to share: Access proven business management strategies and tools Capitalize on the latest learning technologies Create solutions through new ways of thinking Network with esteemed colleagues Participate in learning events that are scheduled with the executive in mind Business Seminars for Executives Our high impact business seminars are designed to increase awareness of cutting-edge business practices used in world-class organizations. Renowned industry experts share proven methodologies and real life business lessons, providing you with the framework and tools necessary to meet the challenges of today and prepare for tomorrow. Executive education seminars are popular with executives and senior level managers, business leaders, CEO s, presidents, and vice presidents; senior directors and managers in the federal, provincial, and municipal governments; senior directors and managers in health authorities, school districts and agencies/corporations; and UNB Alumni and graduates of our professional development programs. For further information 506 451-6835 1 866 599-4646 execed@unb.ca www.unb.ca/cel/exed/seminars 25

Executive & Professional Development Executive Education Centre is committed to providing exceptional educational programming for executives and senior managers that focuses on proven business strategies and tools to achieve success. To that end, we are very excited in bringing this series of prestigious executive leadership communication seminars from The Humphrey Group. The Humphrey Group was established in 1988. Today they are North America s premier leadership communications firm. They teach communication skills exclusively through the lens of leadership. And they teach leadership specifically as it can be demonstrated through communication. Communication for the Senior Leader Speaking with Persuasion, Power and Presence Communication for the Senior Leader explores the fundamentals of effective leadership communication at the most senior levels of organizations. In attending, senior managers and executives will strengthen their ability to inspire others every time they speak. Participants will learn how to navigate the complex political environments that are today s organizations. They will explore how to build effective networks and identify and further relationships that are important to their success. At the core of this program is The Humphrey Group s Leadership Mode. This approach teaches participants to adopt the mindset of a leader, to script themselves as a leader, to use the language of leadership, and to speak with a dynamic presence. Communication for the Senior Leader combines practical learning with extensive personal feedback. Working in small groups participants prepare for and deliver upcoming talks, role-play challenging Q&A sessions, and practice relationship building. Participants will receive personal feedback during the program, including videotaped feedback on their presence. Speaking as a Leader The ability to speak with clarity, conviction, and influence is critical to leadership. To be truly effective, leaders must be able to inspire action every time they speak from formal and informal presentations to conference calls, one-on-one conversations, impromptu discussions, and Q&A sessions. Speaking as a Leader meets this goal by enabling participants to speak as polished, inspirational leaders in every interaction. In attending Speaking as a Leader, participants will strengthen their ability to consistently: Approach communication with the intent to inspire action. Speak with clarity and conviction in every interaction Communicate a powerful message that reflects their leadership thinking Support their message using a clear, logical structure Close with a clear call to action Plan effectively for critical conversations Structure their thinking on the fly in impromptu discussions Speaking as a Leader features small groups where the ratio of participants to instructors is typically capped at 8:1. This is designed to ensure ample personal feedback and coaching throughout the session. Participants will identify an important upcoming communication opportunity and use this as the foundation for a script they will create. They will be videotaped delivering their script and will receive feedback on both content and delivery. They will also role-play both planned and impromptu conversations and a Q&A session, and will receive feedback on their work in each of these settings. For further information 506 451-6835 1 866 599-4646 execed@unb.ca www.unb.ca/cel/exed/seminars 26

Executive & Professional Development Succeeding on Stage : Mastering the Realities of the Corporate Stage In Taking the Stage, participants learned to come out from the wings of their organizations and speak with clarity and confidence on every stage from board rooms to meeting rooms, town halls to phone calls. Succeeding on Stage builds upon these skills and deals with the subtler dynamics of corporate life: the unspoken realities that guide decision-making and determine who advances. Women will learn to deal with these challenging realities by developing a successful career mindset, gaining political acumen, building senior level networks, and overcoming the male-female cultural divide. Specifically, participants will discover how to: Take the stage, corporately Develop a focused, high-level career goal Initiate powerful career conversations Understand the power structure and the boys club Develop political acumen and use this skill to get ahead Build bridges to senior decision-makers Network with a laser purpose Engage successfully in small talk with executives Deal constructively with gender differences Taking the Stage : Achieving a Leadership Presence Taking the Stage, is designed for women at all levels who wish to strengthen their ability to convey their ideas and project a powerful leadership presence. This two-day seminar of intensive learning will show women how to speak with courage and confidence so they can be seen and heard as leaders. At the core of the program is The Humphrey Group s Leadership Model. Participants learn to adopt a taking the stage mindset, script themselves as leaders, unlock the power of their voice, and speak with a confident presence. The seminar consists of intensive learning in a small group format while combining practical learning with extensive personal feedback. Participants prepare and deliver a brief talk, receive personalized voice and presence coaching and role-play off-the-cuff conversations. Every participant will receive feedback, including videotaped feedback. For further information 506 451-6835 1 866 599-4646 execed@unb.ca www.unb.ca/cel/exed/seminars This is a course for women at all levels. Taking the Stage is not a prerequisite, but it would be an advantage. 27

Executive & Professional Development Mentoring Fundamentals Mentorship Training for Mentors & Mentees There has been a lot of talk of mentoring lately most organizations claim to be doing it, or want to be doing it. At the same time, there is a lot of confusion as to what mentoring is and what direction and support it needs to be successful. The Executive Education Centre is working in partnership with Saint Mary s University Division of Continuing Education, which has developed two powerful workshops two days for Mentors and one day for Mentees that prepares both parties to enter into a mentoring partnership with clarity, confidence, inspiration, and a commitment to excellence. Mentor Workshop The program will prepare mentors to step into a mentoring partnership with clarity, confidence, and inspiration to commit to being and becoming an excellent mentor. It will affirm, strengthen and expand upon a mentor s core knowledge, competencies and personal leadership skills, building essential competencies and contribute to creating and establishing higher standards and protocols in the art and science of Excellence in Mentoring. Mentee Workshop The workshop prepares the mentee to step into a mentoring partnership with confidence, inspiration and a commitment to excellence. The partnership is a shared learning and development journey between the mentee and the mentor. However, the primary responsibility for managing and executing on key goals and objectives rests with the mentee. This 1-day in-person program fortifies the commitment, readiness and motivation of a mentee. It both enables and empowers mentees by preparing and inspiring them to strive for excellence in the mentoring partnership and beyond to their careers and personal/professional lives. Who Should Attend? The target audience for the mentee program is the reciprocal of the mentor workshop target groups those that will be mentored. For further information 506 451-6835 1 866 599-4646 execed@unb.ca www.unb.ca/cel/exed/seminars This 2-day, in-person workshop navigates through a 5-stage mentoring process, introducing key activities, methodologies, and tools associated with each stage. Throughout the program, breakout activities will help participants discuss and apply key concepts in each stage using a variety of facilitated individual, dyad and group approaches. Who Should Attend? New and experienced mentors; All manner of individuals within organizations (government, for profit, not-for-profit) running, starting or considering a mentoring program; People with experience who want to give back to the community through not-for-profit organizations, or mentoring new young entrepreneurs or in other youth initiatives; Others with interests in mentoring academic instructors and staff, student and youth groups. 28

Executive & Professional Development Operational and Quality Improvement: Lean Six Sigma Seminars The Executive Education Centre has fostered a relationship with the Juran Global (Juran) to provide a comprehensive series of seminars on operational and quality improvement using the Lean Six Sigma methodologies. Juran is a pioneer in providing transformational solutions to enable clients to improve system and financial performance. Their unparalleled pool of experienced professional coaches and trainers believe all organizations can attain real results and cultural change. Together we are able to offer learning opportunities locally and in the Maritimes for those interested in expanding their knowledge in operational processes and quality improvements. Why choose Lean Six Sigma? Lean and Six Sigma methodologies are hailed for cutting waste and reducing variances in many business processes, both in the private and public sectors. When practiced jointly, Lean and Six Sigma can be a highly effective combination for operational and quality improvement. Join private and public entities, including the Government of New Brunswick and various municipalities across the Maritimes who have implemented a comprehensive improvement program using Lean and Six Sigma. 29

Executive & Professional Development Lean Six Sigma Seminars Awareness This seminar is a primer for participants to understand the continuous improvement methods of Lean and Six Sigma. Training will include the principles of Lean and Six Sigma, how to use systematic improvement projects to improve performance, the fundamentals of data driven problem solving and the ability to interpret core tools: Brainstorming, Pareto, Cause & Effect, Frequency distribution, and Control charts. Executive Lean and Six Sigma methodologies are hailed for cutting waste and reducing variances in many business processes, both in the private and public sectors. When practiced jointly, Lean and Six Sigma can be a highly effective combination for operational and quality improvement. During this one-day session, you will be introduced to the concepts involved in Lean, Six Sigma, and PDSA ( plan, do, study, act ). You will learn how to identify infrastructure issues, explore leadership roles, and build a coherent easy-to-implement framework for better organization and business management. Through facilitated discussions and exercises, you will explore how to start successful Lean Six Sigma programs and attain better results by integrating what you learn with existing initiatives. Champion Leaders of improvement initiatives who are management representatives that select projects within a business unit, function or process will benefit from Champion training. Learn how to successfully deploy Lean Six Sigma, build an optimal project management system, and improve your company s infrastructure. Topics include: effective project charters, integrating improvement projects with strategic plans, and exposure to the best tools and methods for solving problems. Yellow Belt Designed specifically for team members, department managers, and quality specialists, this seminar will prepare you to facilitate performance improvement projects within your organization. You will learn the Define, Measure, Analyze, Improve, and Control (DMAIC) Lean Six Sigma methodology and how to use the appropriate tools to improve the process efficiency and effectiveness throughout the enterprise. Topics include: Lean Six Sigma core competencies, tools, methodologies, and change management principles. Upgrade to Green Belt After Yellow Belt training, Green Belt candidates receive an additional four days of training to increase their Lean Six Sigma toolkit including graphical analysis tools and application of Little s law. The objective of this seminar is to enable you to conduct or participate in Lean Six Sigma projects and apply Lean Six Sigma tools and statistical analysis in a real project while working with little or no supervision from Black Belts. You will learn the DMAIC methodology and discover how to use Lean Six Sigma tools to identify and resolve chronic problems. Upgrade to Black Belt Black Belt candidates will build on the knowledge gained from the prerequisite Upgrade to Green Belt seminar with in-depth training in statistics, experiments, and advance Lean concepts and tools. Black Belts lead multifunctional improvement projects on a full time basis. For further information 506 451-6835 execed@unb.ca www.unb.ca/cel/exed/seminars/lean Money Belt One of the most important voices in an organization is the finance professional. Including them in the Lean Six Sigma program and on teams is essential in developing credible return on investment. The Juran Lean Six Sigma in Finance Workshop was developed to educate the finance function on their role in Lean and Six Sigma. 30

Degree Credit Programming degree credit programming Prior Learning Assessment took a lot of effort, gathering proof that I had already learned the material taught in the courses, but in the end it paid off. I was able to produce a concrete document as evidence that I had acquired the learning. Best of all I got credit toward my BIS. Lisa Welton BIS Graduate 31

Degree Credit Programming BACHELOR OF INTEGRATED STUDIES Work with one of our supportive advisors to: Capitalize on your previous post-secondary education Take advantage of your non-traditional academic learning experiences and turn them into credit Build an individualized study plan that reflects your learning goals Now is the time to complete your degree. The Bachelor of Integrated Studies (BIS) degree completion program will give you the tools you need to reach your career goals and complete your unfinished business! Designed specifically for adult learners who have some post-secondary experience, course work can be completed at UNB Fredericton, UNB Saint John, online, and with prior approval you can take courses through other recognized Canadian universities and have your credit transferred to the BIS. Develop skills in: Communication Critical and analytical thinking Intellectual and research Interdisciplinary leadership Problem solving Program Requirements The BIS degree is a 120 credit hour program comprised of: An approved Minor 24 credit hours/8 courses (or equivalent) Certificate in Leadership Studies (from UNB s Renaissance College) 15 credit hours/5 courses Learning Portfolio submitted prior to graduation Elective Credits make up the balance of your required 120 credits 39 credit hours must be made up of third and fourth year courses At least 45 credit hours of the 120 must be completed at UNB Who should apply? To be eligible to become a BIS student you will: Have been out of high school for a minimum of seven years Have successfully completed a minimum of 30 credit hours of university-level learning Our students include members of the military, civil servants, customer service professionals, HR professionals, entrepreneurs, middle management professionals, police officers, administrators, and more. UNB s College of Extended Learning offers the BIS in partnership with Renaissance College, UNB s Faculty of Leadership. For further information 506 447-3449 1 866 599-4646 bis@unb.ca www.unb.ca/cel/bis 32

Degree Credit Programming PROGRAMS IN ADULT EDUCATION Offers learners knowledge of basic skills, techniques, methods, and philosophies of adult education. Adult Education programs are available in distance delivery formats with a combination of online and audioconferencing. Applications are accepted year round. Certificate in Adult Education (CAE) This certificate provides you with the basic skills, techniques, methods, and philosophies of adult education. The CAE can also be completed on a part-time basis, and is open to anyone who meets the normal admission requirements for the BEd in an Adult Education degree. Bachelor of Education in Adult Education As a first degree, you are required to complete 120 credit hours of study. If you already have a recognized bachelor s degree, you can complete the BEd in Adult Education with 60 credit hours of approved education courses and electives. Note: The Adult Education degree programs do not lead to teacher certification. For program information 506 453-3508 adulted@unb.ca www.unb.ca/cel/programview/degree/ certificates/adult-education.html Application Deadlines MEd Programs (Online & Face-to-Face) August 31 & January 31 Counselling & Exceptional Learners January 31 Master of Education in Adult Education This program will prepare you to develop, implement, facilitate or administer programs and services for adults in the private and public sectors. Research topics include the use of distance technologies to deliver courses, gender, adult learning, critical reflective practice, evaluation studies, instructor preparation, and teaching in higher education. Entrance into this program requires that you have had at least two years of successful fulltime practical experience working in relevant aspects of adult education. For further information Education Graduate Studies, Marshall d Avray Hall, Rm 226 506 453-4600 edgrad@unb.ca Additional Master of Education Programs MEd programs focusing on the following areas are also available: Counselling Critical Studies in Education Curriculum Studies* Educational Administration & Leadership* Exceptional Learners Instructional Design *Also available online For admission requirements, course descriptions, and an up-to-date timetable, please visit www.unb.ca/fredericton/education/ graduate/mastereducation 33

UGotClass UNB CEL in partnership with UGotClass offers timely, relevant, and practical non-credit online certificates and courses taught by outstanding teachers who are subject matter experts. Certificates Business Coaching Mentoring and coaching have come to be used more frequently in organizations to improve leadership competencies and provide employee support, benefiting both the employer and employee. Develop skills in the creation, implementation, and support of coaching and mentoring programs in your workplace. Take home the toolkit you have been searching for to improve your employees performance and create the working environment that all will find truly rewarding. Business Research Business Research provides the specific knowledge needed to succeed in collecting and utilizing the best and most appropriate data for decision-making. Business statistics will cover how numbers are vitally important to all types of business decision-making and how you can make numbers meaningful to you in your day-to-day planning. You will also learn how to effectively harness the power of words, using qualitative methods, when you have a need to know something. Certified Online Instructor (COI) For those new to teaching online, or those already teaching online. Get the best instruction from the foremost authorities in online learning. Thousands of people have taken this fundamental yet advanced training in teaching online. Customer Research Find out how to get feedback, information and even answers from your customers. With our low and no cost methods of customer research, you will discover new techniques for collecting information that will improve your organization s products or services, promotion and marketing, and even bottom line finances. Data Analysis Data Analysis is quickly becoming one of the most sought-after skills in the workplace. Companies have vast amounts of data, but it is rare to have someone with the ability to analyze that data to see trends and make predictions. Add a whole new skill set to your portfolio, and make a big difference in the success of your organization by acquiring data analysis skills. Designing Webinars Finally, you can acquire the best professional development in webinar design, presentations, planning, and marketing. Discover the power of successful webinars for your business organization. Then learn the 4 key strategies to make your webinars more successful. Acquire techniques and tips that will make your webinars winners with your audiences. Then acquire the webinar planning skills involved in budgeting, pricing, and marketing webinar meetings. Take back a certificate in designing webinars that provides you with the latest and best information about presenting webinars, as well as managing and marketing them. 34

UGotClass emarketing Essentials Discover new ways to improve your email promotions. Learn when to email, what to email, and how to test email copy, and track results. Acquire the basic skills to boost your website traffic, including how to analyze your visitor traffic, search engine optimization, and how to redesign your website copy to maximize your visitors and results. Learn about various online advertising options and the keys to making it work for you and your organization. Entrepreneurship Boost your chances of success for your new or small business and reduce your risks. Get the latest on planning your business, brainstorming business ideas and a checklist for going into business. Then learn how to create a business plan, including assessing business feasibility and prepare the management and financial plans. Inbound Marketing Discover how to attract customers to your site, what kind of content to share with them, how to use landing pages and forms to collect names and email address, and how to implement lead-nurturing campaigns that result in sales. Mobile Marketing Cell phone apps are the latest way smart businesses are reaching their customers. Get step-by-step instructions on how non-technical users can build, deploy, and market smartphone applications across Android, iphone, and Blackberry platforms. Learn all you need to know to implement a mobile marketing plan for your organization. Non Profit Administration Non-profits today need to be run like a business in many respects. You have competition, a need to generate income and a surplus, and staff need to be even more productive. Get the best training on revenue generation for nonprofits, and program evaluation for nonprofits, with our Certificate in NonProfit Administration. You will come away with the latest best information from instructors who train people in nonprofits. Presentation Media Find out how to use Prezi, the new slide software that goes beyond one-dimensional presentations, and the finer points of Photoshop for presentations. Then discover the design elements to creating visual presentations for success using any media. Self Publishing and ebooks A book can help you expand your business in the way no form of advertising can. This practical certificate is designed to help entrepreneurs, businesses, and organizations self-publish as well as gain a complete understanding of this often-complicated marketplace. Learn how to understand your publishing options and how to select the best pathways given your business and personal objectives. Different social networks have distinct characteristics, different features, and are used to develop a two-way communication and marketing strategy for your organization. Get a skill set for working and managing different social media platforms. Then find out what you can be doing, what you should be doing, and take back a plan to integrate social networks into your communication and marketing. Video Marketing Discover how to use simple online video to bond with your viewer, drive traffic to your website, boost business, and build brand awareness. Learn how to use Google and YouTube with your video to market your business 24/7. Workplace Communication Good communication in the workplace is more important than ever and critical to your career advancement and success. Come get a comprehensive and intensive preparation with skills and techniques you can put to use on Monday morning. Take back a workable conflict management model, along with successful and practical conflict management strategies. Then work with a pro to learn how to improve your negotiation skills for a win-win outcome, including helping others to get what they want, so you get what you want. Finally, find out more about yourself and others using personality profiles for better work performance. 35 www.unb.ca/cel/career 29

UGotClass Individual Courses Dementia Care As baby boomers age, the 21st century workforce is challenged to care for an exponentially growing population of persons with dementia. This course provides essential knowledge and understanding about neurological diseases that affect cognition and memory, and practical application of effective skills for supporting persons with dementia. Nearly all disciplines benefit from expertise in Dementia Care Specialists, as do families of persons with dementia. Effective Copywriting Whether you are sending out a press release, communicating internally with a memo or promoting your own skills on LinkedIn, strong writing skills are the key to success. Coming away with the tools and techniques you need to improve your copywriting skills and learn how to avoid the common writing mistakes that can hold you back. Female Bullying in the Workplace Recently we have seen an upsurge of individuals claiming bullying in the workplace. The phenomenon of females being bullied by other females has been discussed in recent years in the media but little has been done to combat or try to deal with the problem. Both females and males need to understand about relational aggression in the workplace. This course is designed to not only help you understand this growing issue but to also help you to not become a victim of perpetrator of workplace bullying. Google Analytics Explore key techniques and how to use website analytics using Google Analytics. You ll understand your visitor traffic better, learn how to calculate return on investment (ROI) for your online advertising, and find out how to get more sales from your visitors. How to Setup, Protect, and Maintain Your Windows 8 PC Ever wonder how some people never seem to have any issues with their Windows PC? Learn the magic formula from an IT professional. You will be guided through installing and setting up your PC with the latest Windows 8 Operating System and desired software. Learn the minimum hardware requirements for today s software and operating systems and how to choose the right hardware configuration if you need to make a new purchase. Install the Windows Operating System from bare metal, protect and secure your PC, and keep it all running smoothly for the life of the equipment. Instagram Pinterest and Facebook: Marketing on Image Driven Platforms People love interacting with pictures on social media! They are the most popular and engaging posts on Facebook. Stay current with the latest new sites and changes in trends. Marketing ebooks Having a book idea and publishing it is only half the recipe for success. Find out how to get the word out to your target market. Discover the various marketing avenues for your book. Acquire information on which social media site or sites makes sense for your audience and how to maximize your effort by minimizing your time online. Most importantly, you will create a marketing plan so you can map out your marketing steps all the steps from start to finish. Mastering Computer Skills in the Workplace Must-have skills to succeed in the workplace include the ability to create, edit and manage presentations in MS PowerPoint, documents in MS Word, email and calendars in MS Outlook, and spreadsheets in MS Excel. Microsoft Office Suite of applications is the most used software tool in the world. Stay current with this class, as it is always up-to-date and will change as the features of MS Office change over time. 36

UGotClass Mastering Microsoft Excel A must-have skill to succeed in business, whether an entrepreneur or a valued employee, is the ability to create, edit and manage spreadsheets. Microsoft Excel is the most used spreadsheet tool in the world. Stay current with this class, as it is always up-to-date and will change as the features of Excel change over time. Examine the life of an Excel worksheet and workbook, from creation to presentation. Practical Math for the Workplace For anyone interested in acquiring the skills needed to understand and perform common business activities such as payroll, banking, invoicing, and purchasing. Business owners and managers will find this course particularly beneficial in providing a clear and understandable insight into the basic mathematical skills and processes needed to perform financial tasks required in the workplace. This course provides a basic foundation for understanding the practical applications of mathematics in common workplace activities. For more information visit www.unb.ca/cel/ugotclass 37

Macaulay Lane Windsor St. University of New Brunswick - Fredericton Campus Building Name 911 Address Access Code 1. Aitken House - 14 Bailey Dr. 2. Aitken University Centre - 20 Mackay Dr. - A C 3. Alden Nowlan House - 676 Windsor St. - C 4. Alumni Memorial Building - 13 Bailey Dr. - A C 5. Annex C - 13 Macaulay Lane - A C 6. Bailey Hall - 10 Bailey Dr. - A B C 7. Bank/Bookstore Building - 29 Dineen Dr. - B E 8. Biomedical Engineering (R.N. Scott Hall) - 25 Dineen Dr. - A B C 9. BMO Centre - 25 Mackay Dr. - A C 10. Bridges House - 45 Mackay Dr. - A 11. Brydone Jack Observatory - 5 Bailey Dr. 12. Building #7-6 Garland Ct. 13. Burden Academy - Windsor St. 14. Campus House - 11 Garland Ct. 15. Carleton Hall - 19 Macaulay Lane - A B C 16. Central Heating Plant - 950 College Hill Rd. 17. College Hill Daycare - 850 Montgomery St. - A C 18. Computer Science Information Technology Centre - 550 Windsor St. - A B C 19. Currie Center - 15 Peter Kelly Dr. - A B C 20. Enterprise UNB Building #1-2 Garland Ct. - A B 21. Enterprise UNB Building #2-8 Garland Ct. 22. Facilities Managament - 767 Kings College Rd. - E 23. Forestry & Geology Building - 2 Bailey Dr. 24. Gillin Hall - 540 Windsor St. - A B C 25. Harriet Irving Library - 5 Macaulay Lane - A B C 26. Harrison House - 12 Macaulay Lane - A 27. Head Hall - 15 Dineen Dr. - A B 28. Head Hall/Old Civil Engineering - 17 Dineen Dr. - B 29. Head Hall/Electrical Engineering - 19 Dineen Dr. 30. Header House - 4 Garland Ct. 31. Hut #5-5 Garland Ct. 32. I.U.C. Forestry - 28 Dineen Dr. - B 33. I.U.C. Physics & Admin. - 8 Bailey Dr. - A B D 34. I.U.C. Science Library - 4 Bailey Dr. - A C 35. Jones Student Services Centre - 26 Bailey Dr. - A B C 36. Joy W. Kidd House - 42 Mackay Dr. - A B C 37. Keirstead Hall - 38 Dineen Dr. - A B C 38. Lady Beaverbrook Gym - 2 Peter Kelly Dr. - A 39. Lady Beaverbrook Gym Cottage - 4 Peter Kelly Dr. - A 40. Lady Beaverbrook Residence - 9 Dineen Dr. - A 41. Lady Dunn Hall - 40 Mackay Dr. - A B C 42. Ludlow Hall - 41 Dineen Dr. - A B C 43. MacKenzie House - 43 Mackay Dr. - A E 44. MacLaggan Hall - 33 Dineen Dr. - A B C 45. Magee House - 780 Montgomery St. - A B C 46. Marshall d Avray Hall - 10 Mackay Dr. - A B C 47. McConnell Hall - 19 Bailey Dr. - A B C 48. McCord Hall - 7 Bailey Dr. 49. McLeod House - 810 Montgomery St. - A B 50. Memorial Hall - 9 Bailey Dr. - A C 51. Muriel McQueen Fergusson Centre - 678 Windsor St. - A B C 14 52. Neill House - 22 Bailey Dr. - A C 53. Neville Homestead - 58 Mackay Dr. 54. Neville-Jones House - 16 Bailey Dr. - A C 55. New Brunswick Community College Fredericton Campus - 26 Duffie Dr. - A B C 56. New Residence (Elizabeth Parr-Johnston Residence) - 34 Mackay Dr. - A B C 57. NRC Institute for Information Technology e-business - 46 Dineen Dr. - A B C 58. Provincial Archives - 23 Dineen Dr. - A B C 59. Residence Administration - 20 Bailey Dr. - E 60. Salt Storage Bldg. - 948 College Hill Rd. 61. Singer Hall - 7 Macaulay Lane - A C 62. Sir Howard Douglas Hall - 3 Bailey Dr. 63. South Gym - 16 Mackay Dr. - A 64. Student Union Building - 21 Pacey Dr. - A B C 65. Tibbits Hall - 40 Mackay Dr. - A B C 66. Tilley Hall - 9 Macaulay Lane - A B C 67. Toole Hall - 30 Dineen Dr. - A B E 68. UNBEA Building 10-10 Garland Ct. 69. Wu Centre/College of Extended Learning - 6 Duffie Dr. - A B C 70. Yellow Building - 7 Garland Ct. St. Thomas University 71. Admissions and Reception Centre - 53 Dineen Dr. - A C 72. Brian Mulroney Hall- 825 Montgomery St. - A B C 73. Edmund Casey Hall - 51 Dineen Dr. - A B C 74. George Martin Hall - 59 Dineen Dr. - A B C 75. Harrington Hall - 55 Dineen Dr. - A C 76. Holy Cross House - 845 Montgomery St. - A B C 77. J. B. O Keefe Fitness Centre - 65 Dineen Dr. - A C 78. Margaret Norrie McCain Hall - 9 Duffie Dr. - A B C 79. Sir James Dunn Hall - 67 Dineen Dr. - A B C 80. Vanier Hall - 63 Dineen Dr. - A C 70 31 65 68 21 2 BMO CENTRE 41 36 12 Garland Ct. 20 56 30 53 Access Key A Level or Ramp Entrance D Assistance Needed From Parking Lot (no curb break) B Elevator E One Step Up to Entrance C Accessible Restroom For the most current information on accessibility, call 506-453-4830 N 19 43 9 35 63 Bailey Dr. 52 Mackay Dr. Pacey Dr. 47 10 39 60 46 59 54 38 26 4 55 64 1 6 16 CHAPMAN FIELD Peter Kelly Dr. 5 Mackay Dr. 50 College Hill Rd. 61 66 University Ave. 15 69 33 48 11 Duffie Dr. St. Thomas University 25 67 62 77 Dineen Dr. Dineen Dr. Montgomery St. 57 Pacey Dr. 34 Bailey Dr. 78 80 79 37 Beaverbrook St. 32 23 40 17 Dineen Dr. 76 74 22 58 42 72 7 29 28 75 71 73 44 8 27 49 Kings College Rd. 18 24 13 51 3 Windsor St. 45