Business Services Directory 2015 Everything your business needs

WORKING WITH Business Services Directory 2015 Everything your business needs

Introduction The UK s recruitment industry is growing. Is your business set up for growth, staying one step ahead and ready to move from good to great? With over 20 years of delivering skills to thousands of recruitment businesses, the REC s Recruitment Business Academy (RBA) has everything your business needs to develop and invest in your organisation. Make your plan today - be the best. We are the experts take the first step with us. Call us on 020 7009 2100 to discuss your needs. At the heart of the RBA is a commitment to building the best recruitment industry in the world, so you can help build the best jobs market in the world. Your REC ship gives you a set of discounts and offers across our range of products and services. In addition, the REC has developed a Strategic Alliance with the Elite Recruitment Network to offer the highest calibre of support in place for top-flight leadership coaching and development. Contents Start-up Business Consultancy Business Health Check 05 Bespoke Consultancy & Mentoring 05 Learning & Development Diagnostic 06 REC Audited 07 Top Team Coaching 04 Qualifications 05 Training 12 08 Elite Leaders Network 08 Elite Future Leaders 09 Events 09 Recruitment Leadership Training 12 Recruitment Management Training 13 Recruitment Essentials Training 14 Recruitment Legal Training 15 Recruitment Sales and Marketing Training 16 Business Mapping tool Training Calendar Flexibility is our speciality. We offer full customisation on all RBA services. That means we can bring our courses to you and tailor your business requirements. 10 17 18 2 Business Services Directory Business Services Directory 3

Start-Up Your Own Agency In brief This three-day course covers everything you need to know about starting your own recruitment business. It teaches how to run a company that s legal, productive and profitable, regardless of how long you've worked in recruitment. You ll learn how to prepare a realistic business plan, how to define your terms of business, as well as building finance, sales and marketing platforms. 1,275 * per delegate *All prices exclude VAT What our s say As a new entrant to the recruitment and employment sector I naturally sought advice from those in the know. Without reservation I would highly recommend the Start Up Your Own Agency three day course. BUSINESS CONSULTANCY When you need bespoke advice, guidance and support, you can call on the REC and Elite Recruitment Network to help get under the skin of your business and help you drive its success. Business Health-Check The Elite Recruitment Health Check is a complete assessment of your entire business. An Elite specialist advisor will conduct a 1:1 review of your strategic business objectives, reviewing them against how your business currently functions and developing a personalised blueprint to get you on the right path for growth. You will be asked key questions that you haven t perhaps asked yourself and your strategies will be challenged against best practice. You will walk away with a comprehensive roadmap for growth. FREE for all REC s Bespoke Consultancy & Mentoring Our bespoke consultancy gives your new business the opportunity to have a Non-Executive Director (NED) style industry expert consultant (with decades of experience in owning and developing a recruitment business), visit your business, helping you focus and plan for success. Our bespoke consultancy helps with planning or evaluating their first year of business, entering markets, opening overseas and benchmarking their business. Bespoke consultancy is for all business leaders, whatever stage their business is at. Costs vary depending on the requirements of your business. 825 * per delegate 4 Business Services Directory Business Services Directory 5

BUSINESS CONSULTANCY Learning and Development Diagnostic Our team of experienced consultants have a combined experience of more than 60 years training and supporting recruiters. They will spend a half-day working with you assessing your business learning and development needs. They will identify areas for team improvement, agreeing with you a comprehensive Training Needs Analysis action plan. Who is the training diagnostic for? One of our RBA Business Consultants will meet and work with business owners and managers as well as HR and training teams to build a solution to suit. 825 * per delegate *All prices exclude VAT REC Audited In brief Being an REC Audited recruitment business is more than proving compliance. It requires you to demonstrate you re operating best practice in a variety of areas, including service, staff development, client management and diversity. Our Audited process begins with an online diagnostic and is followed by a bespoke in-company audit by one of our experts. Receiving REC Audited status not only demonstrates to your clients that you are operating at the highest level of compliance and best practice, but it differentiates you from your competition, opening the door to clients with strict supplier policies. Plus, REC Audited recruitment agencies don t have to complete the REC s Compliance Test, as they have already demonstrated their high levels of compliance. Audited Education REC Audited Education is the next step for education recruiters. It ensures you are undertaking all relevant checks when recruiting and vetting teachers and non-teaching staff to work with young people. What our s say We re delighted to get the REC Audit for the third time. The audit not only reassures us but most importantly our clients that we work to the best possible practice and standards. 1,250 plus VAT every 2 years 6 Business Services Directory Business Services Directory 7

TOP TEAM COACHING Developing the future leaders to your business is of paramount importance to any business looking to build sustainability. Use the REC's Strategic Alliance with the Elite Recruitment Network to develop a successful business model. Elite Leaders Network Elite Leaders is a monthly meeting of 12 15 regional business owners who get together to discuss tactics and best practice. Chaired by a leading industry expert, who will share insight on staff, sales growth, building shareholder value, brand awareness and exit strategies. Elite have helped hundreds of recruitment organisations generate increased turnover, productivity and profits. Each Elite Leaders Network receives a complimentary Business Health Check. Elite Future Leaders Succession planning is important for any business owner looking to maximise their returns from their own business and ensure it has a successful future. These half-day bi-monthly workshops develop the future leaders in your business so that the transition from successful biller to effective leader is a seamless one. Two-hour peer-to-peer debates on challenges facing new leaders and the techniques they used to overcome them. It is a platform for sharing best practice and ensuring your future managers lead from the front and effectively communicate the businesses goals. Events The REC hosts a number of events around the country every month. They range from conferences through to sector meetings, compliance seminars, networking events and webinars. They also include Scale Up Live seminars and the annual IRP Awards ceremony. To find out what events are happening near you, visit rec.uk.com/events NOV * per per 6,000 annum, paid monthly * All prices exclude VAT 2,950 * for a 12 month ship six sessions a year DEC 8 Business Services Directory Business Services Directory 9

Qualifications The REC offers world-class qualifications in recruitment, designed to suit all career stages. All of our qualifications are regulated by The Office of Qualifications and Examinations Regulations. Level 2 Certificate in Recruitment Resourcing (QCF) The Level 2 Certificate in Recruitment Resourcing (QCF) has been developed to provide recruitment and in-house resourcers with an industry-recognised qualification at QCF Level 2. This qualification is ideal for those new to resourcing. It provides a holistic introduction to the recruitment industry, with practical and authoritative learning. REC Level 2 Certificate in Recruitment Resourcing (QCF) has seven mandatory units, which are tested in a two-hour exam. Level 3 Certificate in Recruitment Practice (QCF) The Level 3 Certificate in Recruitment Practice (QCF) is the industry standard for recruiters. It covers everything from best practice, client relationships, sales and marketing, and important legislation. The Level 3 Certificate builds on the knowledge learned at Level 2, giving a thorough understanding of the industry. Level 4 Diploma in Recruitment Management (QCF) The Level 4 Diploma in Recruitment Management (QCF) gives experienced recruiters and managers an industry-recognised qualification at QCF Level 4. The diploma is perfect for senior consultants and account managers who want to take their careers to the next level. The diploma has six mandatory and five optional units. Students must complete eight units to be awarded the qualification. The units are assessed by a combination of exams and project work. Coming in 2016 Level 5 Diploma in Recruitment Leadership The Level 5 will be aimed at senior managers and directors who want a degree-level qualification in recruitment. The qualification has been developed with consultation from the industry, in-house recruitment teams and the REC and is designed to provide a strategic level qualification for the recruitment function. This qualification will, for the first time, include units that cover mandatory subjects as diverse as strategic business planning, financing a recruitment business, resourcing strategy or optional units that include subjects like international recruitment considerations and the full cycle of the tendering process. The Level 5 has seven mandatory and seven optional units. Students must complete a minimum of eight units to be awarded the qualification. The units are assessed by a combination of exams, projects and assess case studies. For more, visit rec-irp.uk.com/qualifications Apprenticeships in Recruitment Apprenticeships are structured training programmes undertaken in the workplace. They combine on and off the job learning and development, allowing the apprentice to earn and learn, and a business to develop and grow. The resourcing and recruitment apprenticeships provide you with an opportunity to hire locally, and offer unparalleled benefits to candidates. The REC Apprenticeships cover: Level 2 Level 3 Level 4 The REC is the recognised awarding body for the qualifications that make up these apprenticeships and has approved training providers to maximise geographical coverage and choice. To find out more about apprenticeships visit www.rec-irp.uk.com/apprenticeships 10 Business Services Directory Business Services Directory 11

Recruitment Leadership Training Recruitment Management Training The REC is teaming up with Elite to give you everything your business needs to grow. Our world-class business management courses offer insight for owner managers through to future business leaders. Leadership in Recruitment Training Leadership & Management Development Programme The Elite Leadership & Management Development Programme is for senior managers, managers and team leaders who want to build a high-performance culture in their business. One of the Elite consultants will visit your organisation over a four day period and provide full coaching and development on planning, service leadership and managing clients and candidates. It has been designed for both new and existing recruitment business leaders and will inspire them to establish transformational and highly productive working environments. 8,000 * per business Leadership in Recruitment Training High Performance Billing Manager This one-day course is for any business who wants to develop their managers. It teaches effective planning and performance management, coaching techniques, prioritising activity and time management. It is an intensive training day that will motivate and empower managers to deliver high performance, encourage high performance amongst staff and do it whilst inspiring too. 315 345 REC Elite Are you looking to develop your managers? Do you need them to be good billers as well as good at motivating people? Whatever you are looking for from the people who run your business, we offer a variety of programmes designed for new managers through to business leaders. All of our programmes are designed and delivered by recruitment experts, so you can be sure they cover the day to day challenges you face, providing realistic solutions and return on investment. Balancing Act Getting the right balance between managing a team whilst still achieving your own targets is often extremely challenging, so this two-day programme focuses on how as a team leader/manager you can organise and effectively manage your team to make sure you can both succeed. 679 Member 895 Non- Advanced Management Skills This programme focuses on strategic management and how to develop an organisational culture which has focus and clear goals. It will provide an introduction to emotional intelligence and how personal behaviour impacts team motivation, performance and commitment. The final part of the day deals with managing change, problems, poor performance and conflict. 679 Member 895 Non- Management Essentials This two-day programme provides an introduction to the duties of an effective manager. Including topic areas such as; identifying and adapting different styles of leadership, establishing motivation factors and behaviours, conducting effective appraisals, managing time, delegating and prioritising workloads. It is must for any recruitment consultant considering a management role or existing managers with little or no formal training. 679 Member 895 Non- 12 Business Services Directory Business Services Directory 13

Recruitment Essentials Training Our operational training programmes will improve productivity and profitability. From beginners to senior managers, we have a course to suit. Recruitment Legal Training Ensure your business is compliant in everything it does. Our legal training courses are delivered by industry experts and cover key legislation every recruiter needs to know. Each legal course can be taken on its own, as part of a package, or tailored through our in-company training options. Introduction to Recruitment Practice This course introduces the world of recruitment. It covers the basics of the industry, from working with clients and candidates, successful selling, key legislation to running a profitable desk. It s essential for anyone at the start of their career. 649 875 non- Successful Interviewing Interviewing is important for every recruiter. This programme teaches you how to plan, structure and conduct an interview with both candidates and clients. non- Recruitment Law Understanding the Essentials Having a strong grasp of employment law is vital for anyone in recruitment. This programme covers fundamental legislation shaping the UK s recruitment industry, conduct regulations, terms and data protection. non- Employment Law Manage Your Employees and Protect Your Business It s important your staff understand your business policies. This course gives you map for writing clear and consistent guides. It includes employee contracts, handbooks, dismissals and terminations, social media guidance, remuneration, and other areas designed to protect your business. non- Essential Skills for Temporary Recruiters This is a perfect course for those looking to specialise in temporary recruitment. It covers placements, attracting quality candidates, job descriptions and client relationships. non- Competence-Based Interviewing This programme teaches how to conduct competencebased interviews. It explains how a competence-based model works and how to use them to fit any recruitment process. You will also have time to practice the techniques and receive feedback. non- Recruitment Law Managing PAYE Temporary Workers This specialist programme covers the key differences between employees, workers and the self-employed. It includes payments and benefits, working time rights, agency worker regulations, and young workers. non- Essential Skills for Permanent Recruiters This course covers the skills a recruiter needs to run a permanent desk. It includes managing client relationships, long-term recruitment processes, and attracting quality candidates. non- Getting Started with Headhunting Executive search is a growing area of the industry. This course teaches the tools and techniques used by successful headhunters to find top talent. It explains why headhunted candidates are different and how to offer the right role. non- Recruitment Law Supplying Limited Company Contractors This half-day programme explains how to manage limited company contractors. It includes the different types of contractor terms, IR35s, managed service companies and Agency Worker Regulations. 239 315 non- 14 Business Services Directory Business Services Directory 15

Recruitment Sales And Marketing Training People who generate sales are the lifeblood of any recruitment business. Selling requires knowledge, skill and confidence. These three ideas underpin every RBA sales programme. The majority of our sales programmes are endorsed by the Institute of Sales and Marketing Management (ISMM). Business Mapping Tool Use this to effectively map out what your business needs, from improving skills of consultants to the leadership development of the people that run your business. For each level of skill in your organisation there is a level of individual ship (IRP) relevant to you. Decide what your people need, then contact the REC today. Proactive Business Development This programme covers the basics of business development. It teaches how to plan, develop good selling behaviours, overcome rejection, and close a sale with confidence. non- Telephone Sales The telephone is a key instrument in every recruiter s toolkit but how many use it well? This one-day programme will help you develop a confident telesales approach that will help you build relationships and win business. Close the Sale This programme is for anyone who wants to overcome client rejections, develop better negotiation practices and non- master closing a sale. non- Consultative Selling This advanced programme explains how to use different sale styles and grow your desk. non- Progressive Sales This course offers a thorough introduction to sales psychology. It breaks down sales structures and teaches 699 practical problem-solving techniques. 915 non- Perfect Client Meetings Building warm client relationships is vital for every recruiter. This course teaches the principles of successful client meetings. It includes planning, buyer behaviours and questioning techniques. Successful Account Management This course teaches how to manage important sales accounts. It covers how to research your client, approaching their decision makers and ensuring you understand their needs and issues. Develop and Win Big Business This programme teaches how to target customers providing high volume, margins and revenue. You will learn how to prepare to meet big clients, respond to any queries and write persuasive executive summaries. non- non- non- LEADERSHIP MANAGEMENT SKILLS & TALENT START-UP Elite Leaders Elite Future Leaders Leadership In Recruitment Training Business Health-Check Strategic Business Advice (Bespoke Consultancy & Mentoring) IRP Advocacy (Corporate, see the REC and IRP websites for more info) Business Growth Toolkit (see the REC website for more info) Level 5 Qualification In Recruitment Leadership IRP Fellow Status Membership REC Gold Standard Business Audited Business Learning & Development Diagnostic Advanced Management Training Management Essentials Training Balancing Act Manager Training Level 4 Qualification in Recruitment Management IRP Member Status Membership Apprenticeships in Recruitment Recruitment Essentials Training Legal Training Sales & Marketing Training Level 2 Qualification in Recruitment Resourcing Level 3 Qualification in Recruitment Practice IRP Affiliate Status Membership Start-Up Your Own Agency Training Start-Up Bespoke Consultancy & Mentoring Start-Up Toolkit (see the REC website for more info) You can find an online interactive version of this tool at www.rec.uk.com/ businessmap 16 Business Services Directory Business Services Directory 17

Training Calendar BOOK NOW! Tel: 020 7009 2100 Quoting ref: RBATrain2015 Book your course today and see for yourself how your business benefits from our trainers expertise and knowledge. Multiple places discounts available Lifelong learner loyalty scheme Recruitment Legal Training Recruitment Management Training Recruitment Essentials Training Recruitment Sales & Marketing Training Recruitment Law Supplying Limited Company Contractors 239 (Member); 315 (Non-) 9 September, London 13 October, Bristol 28 October, Manchester 11 November, London 18 November, Leeds 16 December, Birmingham Recruitment Law Understanding the Essentials (Member); (Non-) 10 September, London 8 October, London 29 October, Manchester 12 November, London 19 November, Leeds 3 December, London 17 December, Birmingham Recruitment Law Managing PAYE Temp Workers (Member); (Non-) 24 September, Leeds 7 October, London 5 November, Birmingham Balancing Act 699 (Member); 915 (Non-) 22-23 September, Leeds 1-2 December, London Advanced Management Skills 699 (Member); 915 (Non-) 29-30 September, Manchester 21-22 October, London Management Essentials 699 (Member); 915 (Non-) 16-17 September, London 7-8 October, Birmingham 6-7 October, Belfast 3-4 November, Manchester 24-25 November, Glasgow 16-17 December, London From Manager to Senior Leader 1 From Manager to Senior Leader 2 1,495 (Member); 1,995 (Non-) 20-21 October, London 18-19 November, London Successful Interviewing (Member); (Non-) 16 September, London 20 October, Manchester 17 November, London Essential Skills for Permanent Recruiter (Member); (Non-) 10 September, Leeds 22 September, Birmingham 23 September, London 5 November, London 16 December, Manchester Essential Skills for Temporary Recruiter (Member); (Non-) 8 September, Leeds 24 September, London 6 October, Newcastle 22 October, Manchester 11 November, Birmingham 25 November, London Introduction to Recruitment Practice 649 (Member); 875 (Non-) 29-30 September, London 27-28 October, Bristol 21-22 October, Glasgow 18-19 November, London Getting Started with Headhunting (Member); (Non-) 1 October, London Start Up Your Own Agency 1,275 (Member); 1,275 (Non-) 8-10 September, London 6-8 October, London 27-29 October, Manchester 10-12 November, London 1-3 December, London Candidate Sourcing and Management (Member); (Non-) 9 September, Leeds 8 December, London Competence Based Interviewing (Member); (Non-) 15 October, London Telephone Sales (Member); (Non-) 8 September, Bristol 15 September, London 6 October, Leeds 10 November, Birmingham 24 November, London 8 December, Edinburgh Proactive Business Development (Member); (Non-) 16 September, Birmingham 22 September, London 20 October, Glasgow 15 October, Manchester 3 November, London 25 November, Bristol 15 December, Leeds Successful Account Management (Member); (Non-) 17 September, Manchester 13 October, London 26 November, Birmingham Perfect Client Meeting (Member); (Non-) 15 September, London 14 October, Leeds 10 December, Birmingham 15 December, London Progressive Sales 699 (Member); 915 (Non-) 23-24 September, London 3-4 November, London Close the Sale (Member); (Non-) 15 September, Birmingham 26 November, London Consultative Selling (Member); (Non-) 14 October, London 8 October, Belfast 15 December, Manchester Develop and Win Big Business (Member); (Non-) 17 November, London 18 Business Services Directory Business Services Directory 19

The REC s Recruitment Business Academy is the recruitment industry s single destination for advice, guidance and support for every business in recruitment. We provide an expert range of recruitment specific training, consultancy, business and accreditation services. The Recruitment Business Academy range covers: World-class recruitment specific training Focused start-up programmes and support Expert business consultancy Essential Business Guides Professional audits and accreditation Exclusive supplier discounts Terms and Conditions For full terms and conditions please see our website www.rec.uk.com/terms-conditions In order for your booking to be processed, payment must be received at the time of booking. The REC Recruitment Business Academy Dorset House First Floor, 27-45 Stamford Street London, SE1 9NT T: 020 7009 2100 E: info@rec.uk.com www.rec.uk.com/rba REC 2015. All rights reserved: no part of this publication may be reproduced, stored in an information storage and retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without the written permission of the REC.