ComCat Engineering LTD Company Resume Construction Industry Tax CIS 6 UTR No 1301525923 Holder: David Carslaw Tel +44 (0) 8456 025023 ~ Fax +44 (0) 1463 796061 Email servicedesk@comcat.org.uk ~ www.comcatengineering.co.uk COMCAT ENGINEERING LIMITED UNIT 3A3 SMITHTON INDUSTRIAL ESTATE INVERNESS UK IV2 7WL 1 P a g e
CONTENTS P a g e 3 P a g e 4 P a g e 5 P a g e 6 P a g e 7 P a g e 8 P a g e 9 P a g e 10 P a g e 11 P a g e 12 P a g e 13 P a g e 14 P a g e 15 P a g e 16 P a g e 17 P a g e 18 P a g e 19 Introductory Statement Guarantee of Satisfaction Previous Experience Statement of Intent Different between Success and Failure Operational Structure Responsible Persons Professional Qualifications Construction Line Registration Gas Safe Registration N.I.C.E.I.C Certificate of Enrolment N.I.C.E.I.C Verification of Insurance Employers Liability Insurance Chas Contractors F-Gas Certification Safe Contractor Accreditation ComCat Letterhead and Bank Details 2 P a g e
INTRODUCTORY STATEMENT Founded in 1998 and located in the vibrant City of Inverness, ComCat Engineering Ltd, was established to provide a unique and professional repair, installation and maintenance service to the commercial food service industry throughout Scotland. Due to demand for our services we have opened an office and workshop in the City of Aberdeen and appointed specialist catering engineers in Aberdeen, Grampian, Moray, Dundee, Fife, Perth and Kinross districts. With our dedicated team of highly skilled, professionally trained engineers, we have become the first choice of leading manufactures to maintain and install their range of Catering, Laundry, and Refrigerated equipment. As well as our repair and maintenance services, ComCat Engineering can offer all our clients annual Electrical and Gas Safety Test Certificates. For peace of mind and budget control many of our customers have opted for the ComCat Maintenance Contract - providing a breakdown, warranty and service call out at an annual fixed cost (excl. parts). Maintenance customers also benefit with a full Due Diligence Report issued after each maintenance visit. With our continued growth and our determination to be the best, ComCat Engineering Ltd are proud to be able to offer all our customers, a that can meet all their requirements. ONE CALL and 7 DAY s a WEEK SERVICE For new and existing customers ComCat Engineering can provide, competitive pricing, advice and installation services, for complete kitchens and individual pieces of catering appliances. All goods and services provided by ComCat Engineering Ltd are supplied with a ComCat Engineering Ltd Guarantee of Satisfaction. 3 P a g e
GUARANTEE OF SATISFACTION In the event that any goods* or service supplied by ComCat Engineering Ltd does not meet your complete satisfaction we promise to replace or put right the problem with immediate response and at your convenience with no further costs incurred. * Goods must be undamaged and in original packaging. This Guarantee does not affect your statuary rights. John McKenzie. Managing Director For and on behalf of ComCat Engineering Ltd. 4 P a g e
PREVIOUS EXPERIENCE As the largest catering equipment service company with its head office based in the Highlands, we have gained many customers within the private sector. The demand from the private sector is mainly a reactive response to appliance breakdowns and covers a vast range of appliances and manufacturers products. With tighter budgets and an increasing concern for safety many of these customers have now opted for a planned maintenance contracts. Planned maintenance means we pro-actively visit once per annum to service all appliances in the kitchen, laundry, cold rooms and bar areas. At the end of each service visit our customers are supplied with a full due diligence report. The main concern for our customers in the private sector is loss of revenue. Therefore a rapid response and a high rate of first time fixes is the measurement of our success. Our other major client within the public sector is The Highland Council and also Moray Council. We attend many schools on their behalf. At present this is on service and a re-active basis to attend to appliance break downs, but like any other, customer response time is very important together with accurate reporting of work completed. Because of the diverse nature of our customer base ComCat Engineering operate their service with two distinct teams and each headed by their own manager. Our Maintenance Team is responsible for servicing appliances for all our customers on a planned maintenance contract. Our Field Service Team is responsible for re-active calls to appliance break downs. 5 P a g e
STATEMENT OF INTENT The Directors of ComCat Engineering Ltd recognise that the provision of goods and services to the Food Sector Industry covers a vast and diverse range of activities, hazards, materials, techniques, employment patterns and contractual arrangements. Due to this, good management skills need to be maintained from conception to completion of Health and Safety standards. The Directors accept that as a contractor involved in the supply, repair, installation and commissioning of commercial catering equipment they have a duty of care to ensure that they supply spares or goods purchased from a reputable supplier and that are fit for the purpose intended and comply with BS or CE standards. The Directors accept that as a provider of goods and services that all their repair, maintenance and installation work will only be carried out by experienced and qualified engineers. ComCat Engineering Ltd will acknowledge all responsibility for any works under taken by their sub-contractors. The Directors acknowledge that they have a responsibility to ensure that on completion of works, that all job sheets, reports and invoices are submitted accurately and promptly. The Directors affirm that the integrity of ComCat Engineering Ltd is paramount and that all dealings with our clients are conducted with honesty and diligence. 6 P a g e
DIFFERENCE BETWEEN SUCCESS AND FAILURE At ComCat Engineering Ltd our mission contains the following statements: To provide our manufacturers, suppliers and clients with the optimum cost effective method of compliance with legislative demands. To always provide the best current advice. To focus on practical, cost effective assistance. To provide solutions to our clients problems. To ensure we provide effective communication with our clients. To continue to cement long lasting client relationships. To be acknowledged as a leading player in the field of commercial catering repairs and maintenance both regionally and nationally. As a company, we work towards the ideals above and it is this aim that we feel has made the difference between success and failure for us as a company. These are several key factors that we employ in a bid to carry out our aims. Flexible: Adaptable: Practical: Service: In terms of meeting timescales and locations. In terms of dealing with new legislation and tailoring services to the client. In terms of assistance and guidance that we provide. This is what we provide. This is the ethos to which ComCat Engineering Ltd works. By striving to provide the best possible practical and cost effective service, we have been able to build close working relationships with our clients. ComCat Engineering Ltd had been built on forming and managing client relationships. We look to our clients as colleagues. It is important to us that our clients are confident that they can simply ask us for advice and that, where possible, we will always answer them in a straightforward manner and as quickly as possible. The difference between success and failure can be very small for a business and we firmly believe that aiming for service excellence is a key factor for building and continuing a successful business. 7 P a g e
COMCAT ENGINEERING OPERATIONAL STRUCTURE DIRECTOR John McKenzie DIRECTOR David Carslaw SERVICE MANAGER (West Coast) Stephen MacCulloch MAINTENANCE MANAGER (West Coast) Malcolm Chisholm MAINTENANCE MANAGER (East Coast) Daniel Mathieson SERVICE MANAGER (East Coast) Matthew McKenzie WEST COAST MAINTENANCE TEAM Kearean Mackenzie EAST COAST MAINTENANCE TEAM Bailey Lamont SERVICE CO-ORDINATOR (West Coast) Morven Gordon SERVICE CO-ORDINATOR (East Coast) Stuart Higgs WEST COAST SERVICE TEAM Tony Wilson Paul McCaslin Jason Fraser Kieran Fitzpatrick Peter Craig Chris Jenkins Mark Jacklin EAST COAST SERVICE TEAM Bryan Kelly Mark Walker Darren McKie Andrew MacLeod 8 P a g e
RESPONSIBLE PERSONS Managing Director: John McKenzie Sales Director: David Carslaw Financial Director: Helen Carslaw Accounts Director: Lorraine McKenzie East Coast Office Service Coordinator: Stuart Higgs West Coast Office Service Coordinator: Morven Gordon West Coast Field Service Manager: Stephen MacCulloch East Coast Field Service Manager: Matthew McKenzie Maintenance Manager West Coast: Malcolm Chisholm Maintenance Manager East Coast: Daniel Mathieson Senior Engineer: Anthony Wilson Refrigeration Supervisor: Paul McCaslin First Aider: John McKenzie 9 P a g e
PROFESSIONAL QUALIFICATIONS Council of Registered Gas Installers :- (179327) National Inspection Council for Electrical Contracting:- (030670000) Air Conditioning & Refrigeration Industry Board ( ACRIB) Royal Institute of Health & Hygiene ( RIHH) Company Registration (173105) Vat No :- (699824850) Dunns no :- (385307319) Safe Contractor ( SQ0095) C.H.A.S Member Construction Line registration no (63514) 10 P a g e