Curriculum Vitae (by 2014)

PERSONAL DETAILS Curriculum Vitae (by 2014) First & Last Name : Hacer ÖZGEN NARCI Date Birth & Place : January 9th, 1968 - Elbistan TURKEY Work Address : Department of Health Management, School of Health Sciences Acıbadem University, Ataşehir-İSTANBUL Work phone : (0216) 500 4190 Mobile : 0538 561 7812 E-mail : Hacer.Narci@acibadem.edu.tr EDUCATION 1996-2000 Doctor of Philosophy in Health Services Organization and Research, Virginia Commonwealth University, USA 1990-1993 Master of Science in Health Institutions Management, Hacettepe University, Turkey 1986-1990 Bachelor in Health Institutions Management, Hacettepe University, Turkey PROFESSIONAL EXPERIENCE 2012-present Professor, Department of Health Management, Acıbadem, Turkey 2006-2012 Associate Professor, Department of Health Care Management, Hacettepe University, Turkey 2005-2006 Assistant Professor, School of Health Care Management, Hacettepe University, Turkey 2001-2005 Lecturer, School of Health Care Management, Hacettepe University, Turkey 1992-2001 Research Assistant, School of Health Care Management, Hacettepe University, Turkey 1986-1992 Clinical Nurse, Ankara Numune Hospital, Turkey 1

PUBLICATIONS International Financial Catastrophe and Poverty Effects of Out-of-Pocket Payments in Turkey (H. Özgen Narcı, İ. Şahin, H. H. Yıldım). The European Journal of Health Economics (accepted). Assessment of Hospital Efficiency under Health Transformation Program in Turkey (İ., Sahin, Y.A. Ozcan, H. Ozgen). Central European Journal of Operations Research, 19(1): 19-37, 2011. Predictors of Informal Payments for Health: The Case of Turkey (H. Özgen, B. Şahin, P. Belli, M. Tatar, P. Berman). Journal of Medical Systems, 34(3): 387-396, 2010. Measurement of Efficieny of the Dialysis Sector in Turkey using Data Envelopment Analysis (H. Özgen, İ. Şahin). Health Policy, 95(2-3): 185-193, 2010. Informal Payments in the Health Sector: A Case Study from Turkey (M. Tatar, H. Özgen, B. Şahin, P. Belli & P. Berman). Health Affairs, 26(4): 1029-1039, 2007. Does Chain Affiliation Make a Difference in Efficiency of Dialysis Providers in the USA? (H. Özgen). Social Science and Medicine, 62(9): 2112-2124, 2006. Longitudinal Analysis of Efficiency in Multiple Output Dialysis Markets (H. Özgen & Y.A. Özcan). Health Care Management Science, 7(4): 253-261, 2004. A National Study of Efficiency for Dialysis Centers: An Examination of Market Competition and Facility Characteristics for Production of Multiple Dialysis Outputs (H. Özgen & Y.A. Özcan). Health Services Research, 37(3):711-732, 2002. Do Mergers Enhance the Performance of Hospital Efficiency? (J. Harris, H. Özgen & Y.A. Özcan). Journal of the Operational Research Society, 51(7): 801-811, 2000. Turkish Hospital Management At A Crossroads: Prospects for the Year 2000 (F. Tatar, M. Tatar, İ. Şahin, Y. Çelik, H. Özgen & G. Ökem). The Journal of Health Administration Education, 16(3): 283-296, 1998. National Assessment of Equity in Out-of-Pocket Health Expenditures (E. Uğurluoğlu & H. Özgen). Ankara Üniversitesi Dikimevi Sağlık Hizmetleri Meslek Yüksekokulu Dergisi, 9(1): 53-65, 2010. Health Services Financing and Equity (E. Uğurluoğlu & H. Özgen). Hacettepe Sağlık İdaresi Dergisi, 11(2): 133-159, 2008. Informal Payments in Health Services Financing (H. Özgen, M. Tatar). Hacettepe Sağlık İdaresi Dergisi, 11(1): 103-132, 2008. 2

Strategic Management of Public and Private Hospitals (H. Özgen). Sağlık Yönetimi ve Eğitimi Dergisi, 1(5): 58-60, 2008. Out-of-pocket Payment in Health Services Financing: What is it? Why is it Important? (H. Özgen). Hacettepe Sağlık İdaresi Dergisi, 10(2): 201-228, 2007. Cost-Effectiveness Analysis As An Efficiency Evaluation Technique in the Health Sector and the Case of Turkey (H. Özgen, M. Tatar). Hacettepe Sağlık İdaresi Dergisi, 10(2): 109-137, 2007. An Assessment of the Growth and Productivity of the Dialysis Sector in Turkey (H. Özgen & İ. Şahin). Hacettepe Sağlık İdaresi Dergisi, 6(1): 59-88, 2003. Transaction Costs Theory: Contracting or Vertical Integration in Undertaking Health Care Related Transactions? (H. Özgen). Orta Doğu Amme İdaresi Dergisi, 35(2): 49-59, 2002. Observations from American Health Insurance System for Health Insurance Policy (Y.A. Özcan & H. Özgen). Yeni Türkiye Dergisi, 7(40): 1494-1514, 2001. Comparative Efficiency Analysis of Health Ministry General Public Hospitals (İ. Şahin & H. Özgen). Hacettepe Sağlık İdaresi Dergisi, 5(3): 41-61, 2001. The Costs of Nosocomial Infections to Patients in Intensive Care Units of Internal Medicine, Neurosurgery, and General Surgery in Hacettepe University: A Descriptive Study (H. Özgen, Y. Çelik, S. Tezcan). Toplum ve Hekim, 10(69-70): 131-141, 1995. Hospital Administration in the Year 2000: Administrators Views of Future Issues and Knowledge-Skill-Abilities Required for Success (F. Tatar, M. Tatar, İ. Şahin, H. Özgen, Y. Çelik, G. Ökem). Toplum ve Hekim, 10(69-70): 19-31, 1995. What Does Quality Mean in Health Care?: An Assessment of the Patient Satisfaction Aspect, (H. Özgen). Toplum ve Hekim, 10(69-70): 47-53, 1995. A Brief View for the Evolution of Quality in Health Care Services (H. Özgen & K. Ersoy). Kalite Dergisi, 4(13): 5-9, 1995. Time Management: How Do Hospital Managers Manage Their Time? (A. Akgün, Y. Çelik, H. Özgen, İ. Ağırbaş). Hacettepe Sağlık İdaresi Dergisi, 3(1): 1-20, 1995. Publications in Proceedings Effect of Out-of-Pocket Health Payments on Poverty (Özgen, H., Şahin, İ., Yalçın Balçık, P.). In Proceedings of the 2nd International Congress on Quality and Performance in Healthcare Promoting Hospitals and Safety,478-493, 2010. Assessment of Technical Efficiency and Total Factor Productivity of the Ministry of Health General Hospitals (Şahin, İ., Özcan, A.Y., Özgen, H.). In Proceedings of the 2nd International Congress on Quality and Performance in Healthcare Promoting Hospitals and Safety, 461-477, 2010. 3

An Efficiency Analysis of University Hospitals Using Data Envelopment Analysis (H. Özgen, İ. Şahin & A. Gülcü). In Proceedings of the Health and Health Administration Congress, Ankara, 115-124, 2008. Total Quality Management: A Model Proposal for the Ministry of Health Hospitals (Z. Kocadağ, H. Özgen). In Proceedings of the First Symposium on National Health Organizations and Hospital Management, İzmir, Dokuz Eylül Üniversitesi Rektörlük Matbaası, 1995. Books & Book Chapters Özgen Narcı, H. Measurement and Management of Efficiency in Health Care Organizations. In: Operations Management in Health Care Organizations (eds. Şahin, İ. & Özgen Narcı, H.). Anadolu University, 2012. Özgen Narcı, H. Project Yönetiminde in Health Management. In: Sağlık Kurumlarında Operasyon Yönetimi (eds. Şahin, İ. & Özgen Narcı, H.). Anadolu University, 2012. Technical Efficiency in the Dialysis Industry. The Roles of Market Structure and Facility Conduct (Ozgen, H.), VDM Publishing House, USA, 2009. Turkey National Health Accounts Household Health Expenditures 2002-2003 (S. Mollahaliloglu et al.), the MoH Refik Saydam Hygiene Center, School of Public Health, Ankara, May 2006. Hospitals (Y.A. Özcan, H. Özgen & R.C. Morey). In Encyclopedia of Operations Research and Management Science, S. Gass and C.M. Harris (eds.), Centennial edition, Kluwer Academic Publishers, pp. 370-372, 2001. Medical Practice and Health Care Management (Y.A. Özcan, H. Özgen & C.D. Flagle). In Encyclopedia of Operations Research and Management Science, S. Gass and C.M. Haris (eds.), Centennial edition, Kluwer Academic Publishers, pp. 503-508, 2001. Reports Assessment of the Effect of Competition in the Hospital Industry on Technical Efficiency (Özgen, Narcı, H., Şahin, İ.), project report submitted to Scientific and Technological Research Council of Turkey, 2013. Household Health Expenditure Survey (Şahin, İ., Özgen, H.), final project report submitted to Ministry of Health, 2011. Assessing Catastrophe and Poverty Impact of Out-Of-Pocket Health Payments in Turkey (Özgen, H., Şahin, İ., Yalçın Balçık, P.), project report submitted to Hacettepe University Scientific Research Unit, 2010. Assessing the Results from Household Health Expenditure Pilot Survey (Özgen, H.), project report submitted to Turkey Statistical Institute (TurkStat), 2009. 4

Assessing the Results from the First Phase of Household Health Expenditure Survey (Şahin, İ., Özgen, H.), project report submitted to Ministry of Health, 2009. Improvement of Turkey Household Out-of-pocket Health Expenditure Statistics (Özgen, H.), project report submitted to Turkey Statistical Institute (TurkStat), 2008. Study for the Analysis of Turkey National Health Accounts Household Health Expenditures 2002-2003 Data (Özgen, H., Yalçın, P.), report for the Turkey MoH Refik Saydam Hygiene Center, 2005. Formal and Informal Household Spending on Health: A Case Study From Turkey (Tatar, M., Özgen, H., Şahin, B., Belli, P., Berman, P.), project report submitted to Merck Sharp and Dohme, 2004. PROJECTS INVOLVED Assessment of the Effect of Competition in the Hospital Industry on Technical Efficiency, sponsored by The Scientific and Technological Research Council of Turkey, 2013, Project Manager Improvement of Health Care Statistics, conducted by TurkStat, 2010, Consultant Assessing Catastrophe and Poverty Impact of Out-of-Pocket Health Payments in Turkey, sponsored by Hacettepe University Scientific Research Unit, 2010, Project Manager Upgrading the Statistical System of Turkey (USST II) Technical Assistance to the Project Implementation Team and Selected Statistical Areas, conducted by TurkStat, 2009, Consultant Upgrading the Statistical System of Turkey (USST II) Technical Assistance to the Project Implementation Team and Selected Statistical Areas, conducted by TurkStat, 2009, Consultant Upgrading The Statistical System & Phase II Improvement of Hospital and Health Expenditure Statistics, conducted by TurkStat, 2008, Consultant Household Health Expenditure Survey, conducted by the MoH General Directories of Curative Health Services, 2011, Researcher Study for the Analysis of Turkey National Health Accounts Household Health Expenditures 2002-2003 Data, conducted by the Turkey MoH Refik Saydam Hygiene Center with funds from SUVAK, 2005, Consultant Formal and Informal Health Expenditures: A Case Study From Turkey, in collaboration with Harvard University School of Public Health, International Health Systems Group, sponsored by Merck Sharp and Dohme, 2004, Researcher Turkey National Health Accounts 1999-2000, Harvard University School of Public Health, International Health Systems Group and Hacettepe University School of Health 5

Administration. Project for the Turkey MoH with funds from the World Bank, 2004, Event Coordinator (also involved in development of the household health expenditure questionnaire and in interwiever training) Green Card Research, conducted for the Turkey MoH, 1993, Interviewer Study of Output and Performance Measurement in Hospitals, conducted for the Turkey MoH, 1990, Field Assistant OTHER ACADEMIC ACTIVITIES Doctoral Dissertation: Technical Efficiency in Producing Renal Dialysis: What Are the Roles of Market Competition and Facility Conduct? Virgina Commonwealth University, School of Allied Health Professions, Department of Health Administration, USA, 2000. Theses & Dissertations Supervised: Formation and Consolidation of Financial Data in Hospitals: A Model Proposal For Turkey. Hacettepe University, 2012. Analysis of Hospital Information Systems and a Model Proposal. Hacettepe University, 2010. Assessing Vertical Equity in National Household Out-of-pocket Health Payments. Hacettepe University, 2008. An Assessment of the Opinions of Physicians Employed in Education and Resarch Hospitals About the Effects of the SSK Health Facilities Transfer to the Ministry of Health. Hacettepe University, 2007. Papers Presented in National and International Meetings: An Examination of Competition and Efficiency for Hospital Industry (Özgen Narcı, H., Şahin, İ., Ozcan, Y.A., Tarcan, M., Narcı, M.), INFORMS Annual Meeting, Minneapolis, Minnesota, USA, October 6-10, 2013. The Effect of Technology and Quality on Hospital Financial Performance: Assessment of Hospital Director Opinions in Ankara Provincial Centre (Tarcan, M., Tarcan, G.Y., Özgen, H.), paper presented at The 2010 Annual Meeting of the Northeast Decision Sciences Institute, Alexandria, Virginia, USA, March 26-28, 2010. Catastrophic Out-of-Pocket Health Expenditure and Its Determinants (Özgen, H., Şahin, İ., Yalçın Balçık, P.), paper presented at the 4th Health and Hospital Management Congress, Antalya, Turkey, February 4-7, 2010. 6

Technical Efficiency of the Dialysis Sector (Özgen, H., Şahin, İ.), paper presented at the 4th Health and Hospital Management Congress, Antalya, Turkey, February 4-7, 2010. Factors Associated with Informal Payments for Health Care (H. Özgen, B. Şahin, P. Belli, M. Tatar & P. Berman, P.), paper presented at Health and Hospital Management Congress, Antalya, Turkey, October 2008. Analysis of Factors Affecting Out-of-pocket Health Payments in Turkey (E. Uğurluoğlu, H. Özgen), poster presented at Health and Hospital Management Congress, Antalya, Turkey, October 2008. Assessing Vertical Equity in Out-of-pocket Health Payments in Turkey (E. Uğurluoğlu, H. Özgen), poster presented at Health and Hospital Management Congress, Antalya, Turkey, October 2008. Formal and Informal Payments for Health in Turkey: Size, Composition, and Equity (M. Tatar, H. Özgen, B. Şahin, P. Belli & P. Berman), poster presented at 2005 IHEA World Congress, Barcelona, Spain, July 2005. Longitudinal Analysis of Efficiency in Dialysis (H. Özgen & Y.A. Özcan), paper presented at EURO/INFORMS Joint International Meeting, Istanbul, Turkey, July 2003. Growth of Dialysis Industry in Turkey and Some Insights About Its Performance (H. Özgen & İ. Şahin), paper presented at 18 th National Conference on Neprology, Hypertansion, Dialysis, and Transplantation, Capadokia, Turkey, 2001. Technical Efficiency in Renal Dialysis: An Application of Data Envelopment Analysis (Y.A. Özcan & H. Özgen), paper presented at Institute for Operations Research and Management Sciences (INFORMS) Meeting, San Antonio, USA, November 2000. Factors Associated with Efficiency in Producing Dialysis Treatments (H. Özgen & Y.A. Özcan), poster presented at Association for Health Services Research 2000 Annual Meeting, Los Angeles, USA, June 2000. Performance After Mergers: A DEA Study (J. Harris, H. Özgen & Y.A. Özcan), poster presented at Association for Health Services Research 15 th Annual Meeting, Washington, DC, USA, June 1998. Manuscript Reviewing in International Journals: Social Science and Medicine Health Policy Health Care Management Science Journal of Medical Systems The Service Industries Journal International Journal of Business and Economics Nonprofit and Voluntary Sector Quarterly 7

Manuscript Reviewing in National Journals: Sağlıkta Performans ve Kalite Dergisi, Reviewer Acıbadem Üniversitesi Sağlık Bilimleri Dergisi, Reviewer Hacettepe Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi, Reviewer Hacettepe Sağlık İdaresi Dergisi, Reviewer Hacettepe Sağlık İdaresi Dergisi, Board Member (2000-2013) Other: Moderator. 7th Workshop of Health Management Department Heads, Acıbadem University, İstanbul, January 23, 2014. Committee member. Global Conference on Healthcare Systems Engineering (GCHSE) 2014, Enhancing Competitiveness Through Healthcare Systems Engineering, August 5-8, 2014, Istanbul, Turkey. Participant. Celebrating the 50 Years of Education in Health Administration, Ankara, December 23, 2013. Participant. Panel for Establising a Health University, December 4, 2013, İstanbul. Symposium Chair. Symposium for Current Health Management Issues, Acıbadem University, İstanbul, November 22, 2013. Participant. 6th Workshop of Health Management Department Heads, Aydın University, İstanbul, November 1, 2013. Scientific committee member. 7th Health & Hospital Management Congress, Konya, September 27-29, 2013. Invited Panelist. Healthcare Reform and New Challenges in Turkish Healthcare System and Operations Research, ORAHS2013 Conference for the EURO Working Group on Operational Research Applied to Health Services, Koç University Campus, Rumelifeneri, Sarıyer, İstanbul, 7-12 July, 2013. International Program Committe Member. ORAHS2013 Conference for the EURO Working Group on Operational Research Applied to Health Services, Koç University Campus, Rumelifeneri, Sarıyer, İstanbul, 7-12 July, 2013. Participant. Symposium for Human Rights and Violence, Acıbadem University, İstanbul, May 29, 2013. Participant. Innovation & Synergy in Health Management, Ankara, May 15-16 Mayıs, 2013. Invited Panelist. Health Management Education from Academician Perspective, Rumeli Meetings, İstanbul, May 13-14, 2013. Participant. Managing Health in İstanbul Conference, Acıbadem University, İstanbul, May 13, 2013. 8

Chairperson. SEPD II. Symposium, Sheraton Maslak Otel, İstanbul, May 10, 2013. Scientific committee member. 4th International Congress for Performance and Quality in Health, Ankara, May 2-4, 2013. Invited panelist. Financial Effects of Out-of-Pocket Health Payment: Catastrophic Expenditure and Poverty, The 1th Health Economics Congress, Ankara, Turkey, November 22-24, 2012. Chairperson. Turkey Health Care Summit, İstanbul, March 21-22, 2012. Chairperson. 3 rd International Congress for Performance and Quality in Health, Ankara, November 24-26, 2011. Invited panelist. Current Issues in Efficiency Measurement in Health Services Production in Turkey, The XI. Symposium on Productions Research, Istanbul, Turkey, June 23-24, 2011. Invited panelist. Relationship Between Performance Management, Finance and Quality, The 2nd International Congress on Health Management, Antalya, Turkey, May 11-15, 2011. Committee member. Search Conference on Istanbul International Finance Center Infrastructure Committee, Istanbul, February 17, 2011. Selected for inclusion in the 28th Edition of Marquis Who's Who in the World 2011. Scientific committee member. Sixth International Conference on Health Care Systems, Gaziantep, October 20-22, 2010. Participant. Training on Human Resources Management in Health, Antalya, September 20-25, 2010. Scientific committee member. 2nd International Congress for Performance and Quality in Health, Antalya, April 28-May 1, 2010. Scientific committee member. Health and Hospital Management Congress, Antalya, February 4-7, 2010. Participant. Third International Congress for Patient Safety, İstanbul, June 11-13, 2009. Scientific committee member. International Congress for Performance and Quality in Health, Antalya, March 19-24, 2009. Participant. Dissemination Meeting for the OECD Reviews of Health Systems: Turkey, Ankara, February 18, 2009. Scientific committee member. Health and Hospital Management Congress, Antalya, October 22-26, 2008. 9

Trainer. Training Program on Supervisors Monitoring & Evaluating, Ankara, Turkey, 2007. Training Title: Strategic Management in Health Care Organizations. Participant. Pharmaceutical Pricing and Reimbursement Panel, Ankara, November 26, 2007. Facilitator. Policy Making in Human Health Resources Workshop, Ankara, Turkey, 2007. Trainer. Hacettepe University Contiuous Education Center Certificate Program on Health Institutions Management, Strategic Management in Health Care Organizations. Trainer. Turkey 2nd Flagship Course, İstanbul, Turkey, 2006. Training Title: Decentralization. Invited panelist. Relationship Between Cost-Effectiveness and Quality, International Congress for Quality, Accreditation and Performance Management in Health, Antalya, Turkey, November 2006. Facilitator. A Short Course on Pharmacoeconomics: Evidence, Money & Drug Selection, İstanbul, Turkey, 2006. Participant. Second Training of Trainers Course, İstanbul, July 17-20, 2006. Participant. Turkey First Flagship Course, Bolu, March 13-22 2006. Participant. National Health Accounts Dissemination Meeting, Ankara, September 25-27, 2005. Participant. First International Health Economics and Pharmacoeconomy Symposium, Ankara, May 24-25, 2005. Participant. Training on Developing and Using National Health Accounts, Ankara, April 29 May 10, 2002. Participant. National Health Accounts Workshop, Ankara, December 4-6, 2001. AWARDS The James W. Begun Award for excellence in doctoral studies, Virginia Commonwealth University, 2001 MEMBERSHIPS European Health Management Association Health Economics and Policy Association 10