USPS Domestic Extra Service Simplification National Postal Forum (NPF) Nashville, TN March 23, 2016 Suzanne Newman, USPS Product Development Specialist, Sr. Paul Kovlakas, Dir., Postal Regulatory & Industry Affairs, Pitney Bowes 1 Agenda Recap of Prior Changes Overview of Domestic Extra Services Resources Questions 2 1
Extra Service Recap- May 31, 2015 Collect on Delivery (COD) EFT option for cash payments Certificate of Mailing (COM) New Forms PS Form 3665, Certificate of Mailing-Firm (Domestic) PS Form 3606-D, Certificate of Bulk Mailing (Domestic) PS 3606, Certificate Bulk Mailing (International) COM Forms Grace Period May use existing PS Form 3877 facsimiles in lieu of 3655 May use existing PS Form 3606 facsimiles in lieu of 3606-D COM Acceptance Thresholds Retail: Fewer than 50 pieces and less than 50 pounds BMEU/DMU: At least 50 pieces or 50 pounds (less if deemed reasonable) 3 Extra Service Recap- May 31, 2015 Insurance One Priority Mail Express (PME) and General Insurance table. Signature threshold up to $500, signature included if >$500. Align returns with outbound availability: coverage up to $5,000. Registered Mail insurance coverage increased to $50,000. Restricted Delivery combined with host Extra Service. Certified Mail Restricted Delivery COD Restricted Delivery Insurance Restricted Delivery Registered Mail Restricted Delivery Return Receipt includes tracking barcode. Return Receipt After Mailing eliminated. 4 2
Extra Service Recap- May 31, 2015 Special Handling over/under 10 lbs. fees made a single flat-fee. Special Handling Categories/Extra Service Codes: Special Handling-Fragile/Label 875/available with PME (fee) Live Animal Transportation (fee) Hazardous Material (no fee) Cremated Remains (PME only, no fee) Perishables (no fee) USPS Tracking included with First-Class Mail parcels, Library Mail, Media Mail, Bound Printed Matter parcels. USPS Signature Services Umbrella for electronic signature services: Adult Signature Required and Adult Signature Restricted Delivery 1 Signature Confirmation and Signature Confirmation Restricted Delivery 1. Also expanded to First-Class Package Service and Parcel SelectLightweight 5 Certificate of Mailing Recap- January 17, 2016 Domestic COM Form Compliance grace period ends June 2, 2017 Centralized HQ Approval of COM PS Form 3665 or 3606-D facsimiles: COM_FACSIMILE@usps.gov COM Tool Proposal pending. Final status to MTAC 170 COM Workgroup by June 2, 2016 6 3
Certificate of Mailing Evidence of mailing to an individual specified by name. AVAILABLE WITH: Priority Mail First-Class Mail First-Class Package Service USPS Retail Ground Bound Printed Matter Library Mail Media Mail PS Form 3817 Individual At Retail Only PS Form 3665 Firm At Retail or Business Mail Entry Unit 7 Certificate of Mailing Certificate of Mailing-Individual PS Form 3817 Certificate of Mailing-Firm PS Form 3665-Firm TOP BUSINESS USERS 1. Finance and Insurance 2. Retail Trade 3. PublicAdministration ADDITIONAL COMBINED SERVICES Special Handling-Fragile Parcel Airlift (PAL) 8 4
Certificate of Bulk Mailing Evidence of number of identical-weight pieces mailed. AVAILABLE WITH: Priority Mail First-Class Mail First-Class Package Service USPS Retail Ground Lightweight Standard Mail Bound Printed Matter Library Mail Media Mail PS Form 3606 D (Domestic) PS Form 3606 (International) 9 Certificate of Bulk Mailing Certificate of Bulk Mailing TOP BUSINESS USERS 1. Finance and Insurance 2. Accommodation and Food Services 3. Professional, Scientific and Technical Services ADDITIONAL COMBNED SERVICES Special Handling-Fragile Parcel Airlift (PAL) 10 5
Certificate of Mailing Competitor Service Description Options Price Certificate of Mailing Provides evidence that mail has been presented to USPS for mailing. Certificate of Bulk Mailing Specifies the number of pieces presented in a mailing. Individual Individual Article: Additional Copy (per page) Firm Sheet (minimum 3): Bulk For first 1,000 pieces: Each additional 1000 pieces: Additional Copy of PS Form 3606: $1.35 $1.35 $0.38 $7.95 $0.99 $1.35 Not available. Not available. Not available. Not available. Note: Prices effect as of February 1, 2016 11 Certified Mail Evidence of mailing, date and time of delivery or attempted delivery, USPS obtains recipient s signature. Susie Doe 345 BlankSt Clark, NJ 08816 PS Form 3800, April 2015 PS Form 3800 Label 3800-N, January 2014, used with barcoded address labels AVAILABLE WITH: Priority Mail First-Class Mail First-Class Package Service Privately PrintedVersion 12 6
Certified Mail Certified Mail Certified Mail Restricted Delivery Certified Mail Adult Signature Required (online and commercial only) Certified Mail Adult Signature Restricted Delivery (online and commercial only) TOP BUSINESS USERS 1. PublicAdministration 2. Information 3. Finance and Insurance ADDITIONAL COMBINED SERVICES Return Receipt (Form 3811 only if with Adult Signature options) 13 Certified Mail Competitor Service Description Options Price Certified Mail Provides the sender with a mailing receipt and, upon request, an electronic verification that an article was delivered or that delivery attempt was made. The recipient s signature is obtained at the time of delivery and the Postal Service maintains an electronic record of the delivery. Fee per Item, in addition to postage and other fees: $3.45 Not available. Not available. Not available. Not available. Note: Prices effect as of February 1, 2016 14 7
Collect on Delivery (COD) USPS collects money from the recipient at the time of delivery for merchandise and/or postage and fees. ELIGIBLE MAIL CLASS Priority Mail Express (1-Day and 2-Day only) Priority Mail First-Class Mail First-Class Package Service USPS Retail Ground Bound Printed Matter Library Mail Media Mail 15 Electronic Funds Transfer (EFT) Option 16 8
Collect on Delivery (COD) Collect on Delivery (COD) COD Restricted Delivery Registered Mail COD TOP BUSINESS USERS 1. Other Users (except Public Administration) 2. Administrative and Support, and Waste Management and Remediation Services 3. Retail Trade ADDITIONAL COMBINED SERVICES Return Receipt Signature Confirmation (not available for purchase with Priority Mail Express COD) Special Handling-Fragile Hold For Pickup 17 COD EFT Enrollment Process Complete necessary COD forms (Available from the NCSC) Forms received from mailer and verified at the NCSC San Mateo, Accounts Payable Excellence (APEX) confirms receipt and sets up account Customer receives product. Cash / Debit Funds Routed Electronically to Merchant Account. (w/in 2 business days) National Customer Support Center (NCSC) is available for assistance at 877-264-9693. 18 9
Collect on Delivery (COD) Competitor Service Description Options Price USPS COD Collects funds in the form of cash, check, or money order in exchange for a product that has not yet been paid for up to $1000. Less than $50 $50.01 to $100.00 $100.01 to $1000 $7.25 $9.05 $10.85 + $1.80 per $100 of value collected UPS COD Service can be requested electronically or using a manual tag. UPS COD Direct, COD Automatic, and Delayed Deposit Contractual services that enhance the way that customer receives payment. UPS Collect on Delivery $12.50 Contractual service. FedEx Regular, Guaranteed, or Currency COD Service will depend on weather mailer would like to require payment by cash, money order, cashier s check, official or certified check. FedEx Electronic COD (ECOD) - Provides electronic funds transfer within 24 or 48 hours depending on service agreement. FedEx COD Regular or Guaranteed Funds Currency COD ECOD $12.50 $22.00 (or 4% of COD value) $12.50plus $10.00 48 hour deposit $35.00 24 hour deposit Note: USPS prices effect as of February 1, 2016 16 Insurance Indemnity coverage for lost, damaged, or missing contents. John Doe 123 MainSt New York, NY10017 Susie Doe 345 Blank St Clark, NJ 08816 AVAILABLE WITH: Priority Mail Express Priority Mail First-Class Mail First-Class Package Service USPS Retail Ground Lightweight (bulk insurance only) Standard Mail (bulk insurance for nonprofit parcels only) Bound Printed Matter Library Mail Media Mail 17 20 10
Insurance Insurance Insurance Restricted Delivery (if insured >$500) TOP BUSINESS USERS 1. Transportation and Warehousing 2. Retail Trade 3. Wholesale Trade ADDITIONAL COMBINED SERVICES USPS Tracking Signature Confirmation (available if insured for <$500; included if insured for >$500) Adult Signature Requested Adult Restricted Delivery Return Receipt (if insured >$500, Form 3811 only) Special Handling-Fragile Parcel Airlift (PAL) 21 Insurance Competitor Service Description Price USPS Insured Mail: Provides up to $5,000 indemnity coverage for items that are lost, damaged or missing contents. Items requiring greater than $5,000 in indemnity coverage should use Registered Mail. UPS Declared Value: UPS liability is limited to $100 on packages with no declared value. If the value of your goods exceeds $100 the customer can declare a higher value, up to $50,000 per package, by entering the declared value in the UPS shipping system used and paying an additional charge. Amount of Insurance Fee* $0.01 to $50 $2.20 50.01 to 100 $2.75 100.01 to 200 $3.50 200.01 to 300 $4.60 300.01 to 400 $5.80 400.01 to 500 $7.00 500.01 to 600 $9.45 $9.45 plus $1.30 for each $100 or fraction thereof in declared value. UPS Declared Value For Carriage: $2.70 + $0.90 per $100 of declared value over $100 + Postage (Maximum of $50,000) FedEx Declared Value: FedEx liability for each package is limited to $100. For each package exceeding $100 in declared value, the customer can declare a higher value, up to $50,000 per package and additional fee will be charged. FedEx Declared Value $2.70 + $0.90 per $100 of declared value over $100 + Postage (Maximum of $50,000) Note: USPS prices effect as of February 1, 2016 22 11
Registered Mail Premium handling and maximum security, insurance up to $50,000. John Doe 123 MainSt New York, NY10017 USPS REGISTEREDMAIL USPS REGISTEREDMAIL Susie Doe 345 BlankSt Clark, NJ 08816 AVAILABLE WITH: Priority Mail First-Class Mail First-Class Package Service PS Form 3806 23 Registered Mail Registered Mail Registered Mail Restricted Delivery Registered Mail COD TOP BUSINESS USERS 1. Finance and Insurance 2. Retail Trade 3. PublicAdministration ADDITIONAL COMBINED SERVICES Return Receipt Signature Confirmation 24 12
Registered Mail Competitor Service Description Price USPS Registered Mail The most secure service that USPS offers. It incorporates a system of receipts to monitor the movement of the mail from the point of acceptance to delivery. Value Price $0.00 $12.20 0.01 to 100 $13.00 100.01 to 500 $15.15 500.01 to 1000 $16.75 $1000.01 and up $18.35 + $1.60 per $1000 of DeclaredValue (up to $50,000 against loss or damage) Over $15,000,000-handling only. Price will vary. UPS Declared Value UPS Express Custom Secure These features can be layered at additional charge: Enhanced monitoring, hand carry, additional security, screened escorts, and Specialty Services. UPS Declared Value For Carriage: $2.70 + $0.90 per $100 of declared value over $100 + Postage (Maximum of $50,000) UPS Express Custom Secure: Price will vary. FedEx Declared Value Custom Critical These features can be layered at additional charge: Enhanced monitoring, hand carry, additional security, minimal touch points. FedEx Declared Value $2.70 + $0.90 per $100 of declared value over $100 + Postage (Maximum of $50,000) FedEx Custom Critical: Price will vary. Note: USPS prices effect as of February 1, 2016 25 Return Receipt - Hardcopy Delivery record, including the recipient s signature. Purchased in conjunction with: Adult Signature, Certified Mail, COD, Registered Mail, or Insurance >$500. John Doe 123 MainSt New York, NY10017 RETURN RECEIPTREQUESTED Susie Doe 345 BlankSt Clark, NJ 08816 AVAILABLE WITH: Priority Mail Express (3811 only) Priority Mail First-Class Mail First-Class Package Service USPS Retail Ground Standard Mail (parcels) Lightweight Bound Printed Matter Library Mail Media Mail 26 13
Return Receipt - Hardcopy Return Receipt - PS Form 3811 (for Domestic Mail only) TOP BUSINESS USERS 1. PublicAdministration 2. Professional, Scientific, and Technical Services 3. Retail Trade ADDITIONAL COMBINED SERVICES USPS Tracking Signature Confirmation Signature Confirmation Restricted Delivery Adult Signature Required (Form 3811 only) Adult Signature Restricted Delivery (Form 3811 only) Special Handling-Fragile 27 Return Receipt Process Package Delivered to customer Recipient fills out return receipt Return Receipt is returned to the destination post office and entered into the mailstream Return Receipt out for delivery at Sender s residence or business, and receives a delivered scan Sender receives return receipt 28 14
Return Receipt - Electronic Delivery record, including electronic copy of the recipient s signature. Must be purchased in conjunction with: Certified Mail, COD, or Registered Mail. AVAILABLE WITH: Priority Mail Express (Form 3811 only) Priority Mail First-Class Mail First-Class Package Service USPS Retail Ground Standard Mail (parcels only) Lightweight Bound Printed Matter Library Mail Media Mail Return Receipt Electronic 29 Return Receipt - Electronic Return Receipt - Electronic TOP BUSINESS USERS 1. Finance and Insurance 2. Manufacturing 3. PublicAdministration ADDITIONAL COMBINED SERVICES USPS Tracking Special Handling-Fragile 30 15
Return Receipt for Merchandise Evidence of mailing, delivery record including the recipient s signature. RETURN RECEIPTREQUESTED John Doe 123 MainSt New York, NY10017 Susie Doe 345 Blank St Clark, NJ 08816 AVAILABLE WITH: Priority Mail Standard Mail (machinable and irregular parcels only) USPS Retail Ground Bound Printed Matter Library Mail Media Mail 31 Return Receipt for Merchandise Return Receipt for Merchandise TOP BUSINESS USERS 1. Finance and Insurance 2. Retail Trade 3. Wholesale Trade ADDITIONAL COMBINED SERVICES USPS Tracking Insurance (if insured for $500 or less) Special Handling Parcel Airlift (PAL) 32 16
Return Receipt Competitor Service Description Options Price Return Receipt Provides the mailer with evidence of delivery (to whom the mail was delivered and date of delivery), along with information about the recipient s actual delivery address. UPS Delivery Confirmation UPS will obtain the recipient s signature or other electronic acknowledgement of receipt from the recipient when this option is selected and provide the customer with a printed copy. They may also view the recipient s signature or electronic acknowledgement of receipt online. Return Receipt Hard Copy Return Receipt Electronic Return Receipt (Hardcopy) for Merchandise Signature Required Adult Signature Required Direct Delivery Only $2.80 $1.40 $4.40 $4.00 $5.00 $2.00 FedEx Signature Proof of Delivery FedEx will obtain a signature from someone at the delivery address. If no one is at the address, FedEx will reattempt delivery. An image of the recipient s signature is available through an electronic format. If requested, FedEx will send to the shipper, recipient or third party a copy of the Signature Proof of Delivery via fax, or via FedEx Standard Overnight Envelope for additional fee. Indirect Signature Required Direct Signature Required Adult Signature Required $3.50 $4.00 $5.00 Note: USPS prices effect as of February 1, 2016 33 USPS Signature Services Adult Signature Required Adult Signature Restricted Delivery Signature Confirmation Service Signature Confirmation Restricted Delivery Benefits Capture Date/Time Age Restriction Benefits Capture Date/Time Age Restriction Delivery Restriction Benefits Capture Date/Time Benefits Capture Date/Time Delivery Restriction 34 17
Adult Signature Electronic confirmation of delivery or attempted delivery, signature of the recipient, who must be 21 years of age or older. AVAILABLE WITH: Priority Mail Express Priority Mail First-Class Mail First-Class Package Service Lightweight Bound Printed Matter Library Mail Media Mail USPS ADULT SIGNATURE 35 Adult Signature Adult Signature Required Adult Signature Restricted Delivery TOP BUSINESS USERS 1. Professional, Scientific and Technical Services 2. Wholesale Trade 3. Health Care and Social Assistance ADDITIONAL COMBINED SERVICES Insurance Return Receipt (Form 3811 only) Hold For Pickup Certified Mail 36 18
Signature Confirmation Evidence of delivery, electronic copy of the recipient s signature. PS Form 153 AVAILABLE WITH Priority Mail First-Class Mail (parcels only) First-Class Package Service USPS Retail Ground Lightweight Bound Printed Matter Library Mail Media Mail 37 Signature Confirmation Signature Confirmation Signature Confirmation Restricted Delivery TOP BUSINESS USERS 1. Retail Trade 2. Transportation and Warehousing 3. Health Care and Social Assistance ADDITIONAL COMBINED SERVICES Collect on Delivery (COD) Insurance Registered Mail Return Receipt (Form 3811 only) Special Handling Hold For Pickup 38 19
USPS Signature Services Competitor Service Description Options Price USPS Signature Services: Signature Confirmation Electronic delivery record of recipient s signature. Adult Signature Required Delivered to recipient verified 21+ in age. Signature Confirmation Restricted Delivery Delivered only to the designated addressee. Adult Signature Restricted Delivery Delivered only to designated addressee specified by name who is also 21+ in age. Signature Required Requires a signature from someone at the delivery address. Adult Signature Required Requires a signature of someone 21+ at delivery address. Direct Delivery Only Will only deliver to package to address on label. Signature Confirmation Signature Confirmation Restricted Delivery Adult Signature Required Adult Signature Restricted Delivery Signature Required Adult Signature Required Direct Delivery Only $3.00 $8.15 $5.70 $5.95 $4.25 $5.25 $2.00 Indirect Signature Required Obtains a signature from someone at the residence, a neighbor, or building manager. Direct Signature Required Obtains a signature from someone at the delivery address. Adult Signature Required Obtains a signature from someone 21+ at delivery address. Indirect Signature Required Direct Signature Required Adult Signature Required $4.25 $4.25 $5.25 Note: USPS prices effect as of February 1, 2016 39 USPS Tracking Scan data including the date and time of delivery or attempted delivery. Label 400 AVAILABLE WITH* Standard Mail (parcels only; electronic option only) *USPS Tracking is included with most USPS products (except Standard Mail parcels and excludes Periodicals) at no additional cost. 40 20
USPS Tracking USPS Tracking TOP BUSINESS USERS 1. Internet & Mail Order Retail 2. Electrical, Plumbing, & Hardware Wholesalers 3. Computer Peripheral Equipment Manufacturing ADDITIONAL COMBINED SERVICES Return Receipt (If purchased with bulk insurance over $500.00) Insurance (bulk insurance for Standard Mail parcels only) 41 USPS Tracking Competitor Service Description Options Price USPS Tracking USPS Tracking service provides updates about a shipment's status as it travels to its destination. Updates from scans include arrival and departure information as well as the date and time a mailpiece was delivered or, if delivery was attempted but not successful. Standard Mail parcels USPS Tracking (included in all shipping products except Standard Mail Parcels and excludes periodicals) $0.36 FREE UPS Tracking UPS offers their customers several ways to track to stay informed of current delivery status. Customers can track by email, text, by reference, by a tracking number or import tracking number. UPS Tracking (Included in allshipping products) FREE FedEx Tracking FedEx provides several ways to track. Customers can track their articles online through a tracking number, reference or email. Email notifications displaying a summary of date/time, status and destination for FedEx shipments are also available. FedEx Tracking (Included in allshipping products) FREE Note: USPS prices effect as of February 1, 2016 42 21
Special Handling-Fragile Preferential handling, but not preferential delivery, to the extent practicable in dispatch and transportation. Available with: Priority Mail Priority Mail Express First-Class Mail Lightweight Media Mail Library Mail Bound Printed Matter PS Label 875 ADDITIONAL COMBINED SERVICES Collect On Delivery (COD) Insurance Signature Confirmation Parcel Airlift (PAL) 43 Special Handling: Extra Service Codes 852 - Special Handling (Fragile)(fee) 853 Special Handling (Perishable) (no fee) 856 Special Handling (Live Animal Transportation) (fee) 857 Special Handling (Hazardous Material)(no fee) 858 Special Handling (Cremated Remains) (no fee) PriorityMail Priority MailExpress First-ClassMail Lightweight Media Mail Library Mail Bound Printed Matter Merchandise Return Service PriorityMail Priority MailExpress First-ClassMail Lightweight Library Mail PriorityMail PriorityMail Express PriorityMail Priority MailExpress First-ClassMail Lightweight Standard Mail Merchandise Return Service Parcel Return Service PriorityMail Express 44 22
Competitor Service Service Special Handling - Fragile Provides the mailer with an option of preferential handling, but not preferential delivery, to the extent practicable in dispatch and transportation for packages needing extra care. Special handling service is mandatory for material that requires extra care in handling, transportation and delivery. Fee $10.35 Special Handling Live Animal Transportation Day-old Poultry sent PME or PM sent to Zones 5-9 Fee.20 per pound COMPARABLE SERVICE NOT OFFERED COMPARABLE SERVICE NOT OFFERED *UPS will carry a limited amount of small animals, for delivery on the same or nextday. COMPARABLE SERVICE NOT OFFERED *FedEx does offer packing materials thatindicate that the contents of a package are fragile, but this is not a shipping service. COMPARABLE SERVICE NOT OFFERED *FedEx will not carry live animals. Shipments of livestock and zoo animals may be accepted by FedEx express on an exception basis. Note: USPS prices effect as of February 1, 2016 45 Competitor Service Service Service Special Handling Hazardous Material (Extra Service Code included in barcode) No FEE. Dangerous Goods Hazardous Materials Service available from UPS for all domestic shipping products. Standard fees are UPS Ground: $30.00 per package (domestic) Air Services: $42.50 per package. Additional handling fees may apply depending on service and nature of materials. FedEx Hazardous Materials Service available only through FedEx ground. Surcharge on each package containing hazardous materialsof $30.00. Materials classified as ORM- D or Limited Quantity are the only hazardous materials you can ship via FedEx Home Delivery and FedEx International Ground (no surcharge applies). Special Handling Perishable (Extra Service Code included in barcode) No FEE. COMPARABLE SERVICE NOT OFFERED *UPS will accept perishable shipments at the shipper s risk. Rules and limitations apply. Perishable Materials FedEx offers a number of customizable solutions from Custom Critical Temperature Control to their own line of refrigerating packaging. Rules, restrictions, and prices depend on service chosen. Special Handling Cremated Remains (Extra Service Code included in barcode) No FEE. COMPARABLE SERVICE NOT OFFERED COMPARABLE SERVICE NOT OFFERED Note: USPS prices effect as of February 1, 2016 46 23
Name Location Customer Postal Explorer http://pe.usps.gov/ Internal/External Domestic Mail Manual http://pe.usps.gov/text/dmm300/summary_of_changes.htm Internal/External DMM Advisory Price List (Notice 123) Special email update. Subscribe via e-mail: dmmadvisory@usps.com http://pe.usps.gov/text/dmm300/notice123.htm Internal/External Internal/External Postal Bulletin http://about.usps.com/postal-bulletin/welcome.htm Internal/External RIBBS http://www.ribbs.usps.gov/ Internal/External Extra Service forms http://about.usps.com/forms-publications/welcome.htm (PS Forms 3606, 3606-D, 3665, 3806, 3811-A, and 3877) https://store.usps.com/store/ (PS Forms 153, 3800, 3811, 3813, 3813-P, and 3816) External 47 Need information: ShippingServices@usps.gov Technical assistance: HQTIS@usps.gov Certification* of privately printed Extra Service forms: (NCSC) 877-264-9693 *Systems/software vendors can be pre-certified for all users. HQ Approval of COM Facsimiles: Only PS Form 3665 or 3606-D: COM_FACSIMILE@usps.gov 48 24
Extra Services Simplification Question and Answer Session 49 25