Corporate Governance Challenges Croatia Airlines

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Corporate Governance Challenges Croatia Airlines Srećko Šimunović Mirko Tatalović Jasmin Bajić Zagreb, November 03-04 2011

Contents 1. Economic and Social Benefits of Air Transport 2. alliances 3. s 4. s 5. Conclusions

Airline Financial Results (bill US$) - last four decades - 30,0 20,0 10,0 0,0-10,0-20,0-30,0-40,0-50,0-60,0-70,0-80,0 23,55 12,55 5,67-67,20 1970-1979 1980-1989 1990-1999 2000-2009

Economic and Social Benefits of Air Transport Worldwide 2,000 airlines 23,000 aircraft 3,750 airports 160 ATC providers Jobs 32.0 mill globaly 5.5 mill direct 6.3 mill indirect 2.9 mill induced 17.1 mill catalytic ECONOMIC IMPACT AIRFREIGHT 3,560 bill usd(7.5% of GDP) 3,500 bill usd

Economic and Social Benefits of Air Transport EUROPE 414 airports, population 500 mill JOBS 3.0 mill direct 4.2 mill indirect 7.6 mill catalytic SE EUROPE 30 airports 58 mill inhabitants

Air Transport Market SEE Summary Passengers 30,4 millions Cargo 84.000 tons Airports 37 Airlines 35 No. of Aircraft 250 Pax per Inhab. = 0.52

Air Transport Market SEE Destinations and frequences within region Airline No. of routes SEE routes Adria Airways 27 6 Ljubljana - SJJ 7x; TGD 3x; TIA 7x; SKP 11x; OTP 4x; PRN 14x 46 Croatia Airlines 36 4 Zagreb - SJJ 14x; SKP 7x; TDG 3x; PRN 4x 28 Bulgaria Air - Hemus 34 3 Sofia - TIA 2x; SKP 2x; OTP 5x 9 Air Moldova 16 1 Chisinau - OTP 5x 5 Albanian Airlines 4 1 Tirana - SKP 3x 3 Belle Air 19 1 Tirana - PRN 12x 12 BH Airlines 6 1 Sarajevo - SKP 3x 3 Macedonian Airlines 6 0-0 Tarom 38 2 Bucharest - SOF 11x; KIV 4x 15 Carpatair 34 1 Timisoara - KIV 6x; Destinations / Weekly frequency Montenegro Airlines 14 3 Podgorica - BEG 21x; LJU 2x; Tivat - BEG 14x 37 JAT 33 4 Belgrade - SKP 18x; LJU 7x; TGD 33x; TIV 31x 89 Total 267 27 247 SEE freq.

Air Transport Market SEE Destinations and frequences within region Summary Only 10% of existing routes oriented to the SEE area Average weekly frequency on half of SEE routes less than one daily flight The best air connections within the region are: via Vienna!

Regional Routes In Europe

International Scheduled Traffic in Croatia TOP 10 Airlines by Business Models FSNC 2010 LCC 2010 000 pax udio % 000 pax udio % Croatia Airlines 1.640 65,8 Germanwings 431 29,6 Lufthansa 193 7,7 easyjet 289 19,8 Austrian 146 5,9 Ryanair 216 14,8 Air France 72 2,9 Norvegian 204 14,0 Transaero 69 2,8 Wizzair 76 5,2 Aeroflot 63 2,5 Air Berlin 71 4,9 Turkish Airlines 62 2,5 Thomsonfly 58 4,0 British Airways 59 2,4 Aer Lingus 37 2,5 SAS 55 2,2 Click Air / Vueling 34 2,3 Malev 39 1,6 Blue 1 14 1,0 Others 93 3,7 Others 27 1,9 Ukupno 2.491 100,0 Ukupno 1.457 100,0

Competition in Croatia 2.500 Competition Croatia Airlines +26% 2.000 +33% +1% +1% 1.500 1.000 +9% +82% +4% +54% +5% +12% +15% -2% -4% 500 +48% 0 (10) (15) (21) (24) (31) (32) (30) 2003 2004 2005 2006 2007 2008 2009 2010 ( ) - Number of Competitors (31) +53 Charter Airlines = 85

Star Alliance minimum requirement list

Strategy within Star Alliance Improvement and spreading of sales and competitiveness in region Southeast Europe; Fleet restructuring; Implementation of revenue management models; Rationalization of maintenance, fuel, insurance, staff costs etc Improvement of safety, quality and productivity standards

Strategy within Star Alliance problems and threats Competition increase of the rival alliances (Air France introduced two daily flights to Paris unlike before Croatia Airlines entering to Star Alliance); High investments in minimum requirement list items, CITP and other IT improvements; Negative impact due to size of the company and waiting lists in all aspects and priorities of the commercial cooperation; Limitations in some of the crucial voting decisions that can considerably affect the business activities level.

Value Chain Paradox in Croatia Competition Fuel INA Croatian Air Trafic Control Terminal Flight Control Croatian Airport in Airports Croatia Use of other businesses Others Benefits For (turism...) CROATIA AIRLINES Operating result Fall of yielda Yield Threat of development Potentials potential Development

Croatia Airlines Challenges Route portfolio Targets Primary Routes Feeder Routes Domestic Routes Charter Routes Seasonal Routes New Routes

Croatia Airlines Challenges Potentials Restructuring of flight 8,0 m Q400 vs. Airbus Revenues Administration Labour productivity Suppliers 7,0 m 1,0 m 1,5 m 4,0 m Rev. Manag, Pricing, Code Share, C class... Reduction of employees Reduction of unit labour costs Contribution of suppliers Quality punctuality 0,5 m Direct and indirect costs of disorder

Corporate Governance Challenges 1. Profitability 2. Productivity 3. Security and Safety 4. Quality Performance 5. Competition 6. Value Chain 7. Development 8. Restructuring 9. Privatisation 10.Enviromental Responsability...

Final Statements and Conclusions