ShoreTel Price List - November 2014

Other Fees 91342 851-1710 Fee, changes to the system license to allow merge or split $ 500.00 G1 of Enterprise systems. Fee per transaction for unlimited number of Enterprise systems. Use SKU 91313 for merge of SBE systems. Global Enterprise Support 91092 851-1355 TAC Remote Break-Fix Support for Customers with no $ 280.00 G1N Support Agreement, Business Hours (8:00AM-5:00PM Monday - Friday). Hourly rate, two hours minimum. Global Enterprise Support 91093 851-1356 TAC Remote Break-Fix Support for Customers with no Support Agreement, Evening and Weekend Hours (5:01PM-7:59AM Monday - Friday, all day Saturday and Sunday). Hourly rate, two hours minimum. $ 410.00 G1N Global Enterprise Support 91094 851-1357 TAC Remote Break-Fix Support for Customers with no $ 560.00 G1N Support Agreement, Holidays (ShoreTel Holidays). Hourly rate, two hours minimum. Global Enterprise Support 91095 851-1358 TAC On-Site Break-Fix Support for Customers with no $ 2,240.00 G1N Support Agreement, Business Hours (8:00AM-5:00PM Monday - Friday). Hourly rate, two hours minimum. Travel and expense charges not included. Global Enterprise Support 91096 851-1359 TAC On-Site Break-Fix Support for Customers with no $ 3,280.00 G1N Support Agreement, Evening and Weekend Hours (5:01PM-7:59AM Monday - Friday, all day Saturday and Sunday). Hourly rate, two hours minimum. Travel and expense charges not included. Global Enterprise Support 91097 851-1360 TAC On-Site Break-Fix Support for Customers with no $ 4,480.00 G1N Support Agreement, Holidays (ShoreTel Holidays). Hourly rate, two hours minimum. Travel and expense charges not included. Global 10143 851-1075 On-site Travel Expense (T&E estim. for the first day) $ 1,000.00 G1N Global 91311 851-1602 Custom quote for reimbursement of travel and expenses $ 1.00 G1N incurred while delivering Global 91312 851-1603 - Expedite fee $ 1,800.00 G1N Global 93148 851-1196 On-site Travel Expense (T&E estim. for additional day, $ 250.00 G1N Global Out of Warranty / Expired Support requires First Day or SKU 10143 to be ordered) 91073 851-1111 Voice Switch Repair for out-of-warranty devices $ 750.00 G1N Page 1 of 42

Other Fees 91313 851-1669 Fee, merge of two ShoreTel systems, with at least one $ 2,500.00 G1N system being SBE or SBE 100. A new system license (SBE 100 or Enterprise) will be generated. When merging more than two systems, additional fee is required per each additional system. Other Finance/Internal 93154 851-1091 Same Day Processing Fee $ 75.00 G1N Other Finance/Internal 93192 851-1401 Additional Freight Fee - UPS re-route per package $ 15.00 G1N IP Telephony Phones 10177 630-1025 IP Phone IP 110 - Black (Requires ShoreTel 6 or later) $ 99.00 P1 While supplies last. IP Telephony Phones 10221 630-1039 IP Phone IP565g - Black (Requires ShoreTel 7.5 or later) $ 299.00 P1 While supplies last. IP Telephony Phones 10384 620-1254 Starter Kit : IP 930D DECT Phone US / Canada (Includes Base, Handset & Charger) - Requires ShoreTel 14 or later $ 599.00 P1 IP Telephony Phones 10386 630-1085 Base : IP 930D DECT Phone (Add-on) - US/ Canada - Requires ShoreTel 14 or later IP Telephony Phones 10389 630-1088 Handset : IP 930D DECT Phone (Add-on) - includes handset charger - Requires ShoreTel 14 or later IP Telephony Voice Switches 30134 690-1232 Virtual phone capacity license. 1 license per each phone registered to a virtual phone switch. IP Telephony Voice Switches 30135 690-1234 Virtual phone capacity license. Quantity 50. Each phone also requires an Extension license. IP Telephony Voice Switches 30136 690-1235 Virtual phone capacity license. Quantity 200. Each phone also requires an Extension license. IP Telephony Voice Switches 30137 690-1236 Virtual SIP trunk license. Enable 1 SIP trunk on a ShoreTel virtual SIP trunk switch. IP Telephony Voice Switches 30138 690-1237 Virtual SIP trunk license. Pack of 25. Enables 25 SIP trunks on a ShoreTel virtual SIP trunk switch. IP Telephony Voice Switches 30139 690-1238 Virtual SIP trunk license. Pack of 50. Enables 50 SIP trunks on a ShoreTel virtual SIP trunk switch. IP Telephony Voice Switches 30140 690-1239 Upgrade from SIP trunk license (SKU 30043) to Virtual SIP trunk license. Enables 1 SIP trunk on a ShoreTel virtual SIP trunk switch Unified CommunicationsAdvanced Applications 18041 615-1040 ACT! Integration Application - Desktop integration to Sage ACT!. Licensed on a per user basis. Unified CommunicationsAdvanced Applications 18047 615-1046 Hospitality Connector - Software service that allows external systems to initiate User Name, User Group, and CHM (Call Handling Mode) changes on the system. $ 499.00 P1 $ 199.00 P1 $ 45.00 P1 $ 1,750.00 P1 $ 5,000.00 P1 $ 95.00 P1 $ 2,125.00 P1 $ 3,750.00 P1 $ 45.00 P1 $ 200.00 P1 $ 4,500.00 P1 Page 2 of 42

Unified CommunicationsAdvanced Applications 18049 610-1193 Base Bundle of 25 Web Dialer application licenses. Provides "click to dial" functionality. One license per user is required. Supported configurations include IE (Windows) plus Chrome and Firefox (Windows, Mac, Linux). $ 500.00 P1 Unified CommunicationsAdvanced Applications 18050 610-1194 Base Bundle of 50 Web Dialer application licenses. Provides "click to dial" functionality. One license per user is required. Supported configurations include IE (Windows) plus Chrome and Firefox (Windows, Mac, Linux). Unified CommunicationsAdvanced Applications 18051 610-1195 Add On Bundle of 5 Web Dialer licenses. Provides "click to dial" functionality. Supported configurations include IE (Windows) plus Chrome and Firefox (Windows, Mac, Linux). One license per user is required. Must first purchase a Base Bundle. Unified CommunicationsAdvanced Applications 18052 610-1196 Base Bundle of 5000 Web Dialer application licenses. Provides "click to dial" functionality. One license per user is required. Supported configurations include IE (Windows) plus Chrome and Firefox (Windows, Mac, Linux). Unified CommunicationsAdvanced Applications 18053 610-1197 Base Bundle of 25 Application Dialer licenses. Provides "click to dial" functionality from within Microsoft applications. One license per user is required. Unified CommunicationsAdvanced Applications 18054 610-1198 Base Bundle of 50 Application Dialer licenses. Provides "click to dial" functionality from within Microsoft applications. One license per user is required. Unified CommunicationsAdvanced Applications 18055 610-1199 Add On Bundle of 5 Application Dialer licenses. Provides "click to dial" functionality from within Microsoft applications. One license per user is required. Must first purchase a Base Bundle. Unified CommunicationsAdvanced Applications 18056 610-1200 Base Bundle of 5000 Application Dialer licenses. Provides "click to dial" functionality from within Microsoft applications. One license per user is required. Unified CommunicationsAdvanced Applications 18057 610-1201 Base Bundle of 25 Web Dialer plus 25 Application Dialer licenses. Provides "click to dial" functionality from within popular browsers and Microsoft applications. Unified CommunicationsAdvanced Applications 18058 610-1202 Base Bundle of 50 Web Dialer plus 50 Application Dialer licenses. Provides "click to dial" functionality from within popular browsers and Microsoft applications. $ 800.00 P1 $ 70.00 P1 $ 30,000.00 P1 $ 500.00 P1 $ 800.00 P1 $ 70.00 P1 $ 30,000.00 P1 $ 600.00 P1 $ 1,000.00 P1 Page 3 of 42

Unified CommunicationsAdvanced Applications 18059 610-1203 Add On Bundle of 5 Web Dialer plus 5 Application Dialer $ 90.00 P1 licenses. Provides "click to dial" functionality from within popular browsers and Microsoft applications. Must first purchase a Base Bundle. Unified CommunicationsAdvanced Applications 18060 610-1204 Base Bundle of 5000 Web Dialer plus 5000 Application $ 37,500.00 P1 Dialer licenses. Provides "click to dial" functionality from within popular browsers and Microsoft applications. Unified CommunicationsAdvanced Applications 18062 615-1049 Bundle of Advanced Applications for Staff Emergency $ 5,000.00 P1 Notification & Classroom Phones Management. Available only for K-12 Education customers. Unified CommunicationsAdvanced Applications 18063 615-1050 Bundle of Advanced Applications for Staff Emergency $ 10,000.00 P1 Notification, Classroom Phones Management & Parent Outreach. Available only for K-12 Education customers. Unified CommunicationsAdvanced Applications 18065 615-1052 Enhanced Reporting Bundle $ 5,000.00 P1 Unified CommunicationsAdvanced Applications 18066 615-1053 Enhanced Workgroup Reporting - Standard Bundle $ 7,000.00 P1 Unified CommunicationsAdvanced Applications 18067 615-1054 Enhanced Workgroup Reporting Premium Bundle $ 10,000.00 P1 Unified CommunicationsAdvanced Applications 41002 610-1104 SALESFORCE.COM Call Center Adaptor Software $ 200.00 P1 Unified CommunicationsAdvanced Applications 41004 851-1167 Netsuite CRM Integration Software $ 200.00 P1 Unified CommunicationsAdvanced Applications 41005 610-1119 Microsoft Dynamics CRM Integration $ 200.00 P1 Unified CommunicationsAdvanced Applications 93111 851-1151 Web Dialer $ 72.00 P1 Unified CommunicationsClient Software 30052 610-1115 Professional Access License $ 80.00 P1 Unified CommunicationsClient Software 40006 610-1122 Operator Access License $ 595.00 P1 Unified CommunicationsClient Software 40009 690-1139 High Resolution Video License, 1024x768 (requires $ 695.00 P1 ShoreTel 8.1) Contact Center Advanced Applications 18003 615-1003 Workgroup Monitor Application - Realtime performance $ 3,713.00 P1 monitor for Workgroups, including graphical views Contact Center Advanced Applications 18004 615-1004 Workgroup Exceptional/Abandoned Call Report $ 1,485.00 P1 Contact Center Advanced Applications 18005 615-1005 Workgroup Target Service Level Agreement Report $ 1,485.00 P1 Contact Center Advanced Applications 18006 615-1006 Workgroup Agent Daily Login/Logout Report $ 1,485.00 P1 Page 4 of 42

Contact Center Advanced Applications 18016 615-1015 Outbound Campaign IVR Application - Base package (5 $ 5,495.00 P1 simultaneous calls) - Create automated calling campaigns for Simple Notifications and Scripted Interactions with transfer to agents. Contact Center Advanced Applications 18017 615-1016 Outbound Campaign IVR Application - Add-on bundle (5 $ 1,095.00 P1 simultaneous calls) - Combine with Base Package incrementally for increased simultaneous call volume Contact Center Advanced Applications 18018 615-1017 Contact Center Agent Dashboard - Base package (5 $ 1,250.00 P1 concurrent users) - Web-based agent dashboard providing real-time agent & queue statistics. Must be run on separate server from CC server. Contact Center Advanced Applications 18019 615-1018 Contact Center Agent Dashboard - Add-on license (1 $ 150.00 P1 concurrent user) - Combine with Base Package incrementally for increased concurrent user capacity. Contact Center Advanced Applications 18020 615-1019 Contact Center Interaction Viewer - Base package (1 $ 2,750.00 P1 concurrent user) - Web based viewer for end to end call interaction details with link to CDR. Includes pre-requisite CCIR Transform Service. Runs on separate server from CC server. Contact Center Advanced Applications 18021 615-1020 Contact Center Interaction Viewer - Add-on license (1 $ 400.00 P1 concurrent user) - Combine with Base Package incrementally for increased concurrent user capacity. Contact Center Advanced Applications 18022 615-1021 CCIR Transform Service (No CC Interaction Viewer Web $ 1,950.00 P1 Application) - Re-factors CCIR database data into a database that is call oriented. Included in the CCIV Base license. Requires separate server from CC server. Contact Center Advanced Applications 18023 615-1022 Contact Center Real-time Monitoring Bundle (includes 1 $ 3,000.00 P1 CC Interaction Viewer user, 1 CCIR Transform Service & 5 CC Agent Dashboard user licenses). Must be installed on separate server from CC server. Contact Center Advanced Applications 18044 615-1043 Workgroup Agent Ring Time Report - Enhanced CDR $ 1,485.00 P1 based historical report that presents Workgroup calls offered to agents, showing for each the time it occurred and the duration that the call rang at the agent extension. Contact Center Advanced Applications 18046 615-1045 Contact Center Agent Alert - Notifies an agent via visual $ 25.00 P1 desktop alert when he enters a state in which he cannot receive ACD calls. Contact Center Application Servers 30038 690-1050 5 IVR port license. Incremental licenses over either the ECC Base 10 Package/ECC Base 10 IVR Package $ 1,000.00 P1 Page 5 of 42

Contact Center Application Servers 30056 690-1117 Contact Center TAPI App Server License - Allows use of $ 495.00 P1 Contact Center TAPI apps with ST system. Needed if the app is on distributed servers for each additional server other than the primary server. Contact Center Application Servers 30063 690-1145 CC-ECC Redundant Server License - (Not for use with CC- $ 6,500.00 P1 ECC 4.66) - License for the redundant or warm standby CC/ECC server. Will be configured with the same licenses as the primary server. Includes a server dongle and the TAPI App Server Lic. Contact Center Application Servers 30090 640-1034 LICENSE, WORKGROUP TO ECC BASE SYSTEM UPGRADE - Required only for upgrading from workgroup to new ECC system. Includes 1 inbound agent, 1 IVR port, 1 agent activity API, and 1 group activity API. $ 600.00 P1 Contact Center Application Servers 30103 690-1187 ECC 7 Upgrade License - Upgrades server licenses from ECC 5.1 or 6 releases to ECC 7. Converts the dongle licenses to software keys. Includes 2 group activity, 2 agent activity Licenses. Dongle must be returned within 30 days. Contact Center Application Servers 30104 690-1188 Enterprise Contact Center Lab System - limit one per customer (Includes 5 inbound, outbound, web and email and 1 Sup license. Also includes 1 event feed license). Cannot be used for production systems and licenses cannot be added to this system. Contact Center Application Servers 30107 690-1190 Enterprise Contact Center Verint Interface License - One license to activate the ECC event interface with the Verint Impact 360 Real Time Adherance Logger. License does not include Verint Impact 360 application. Contact Center Application Servers 30108 690-1193 Enterprise Contact Center Agent Activity Event Feed License - One license to activate one agent activity event feed. Two event feed licenses are included in the base 10 package. Contact Center Application Servers 30109 690-1192 Enterprise Contact Center Group Activity Event Feed License - One license to activate one group activity event feed. Two event feed licenses are included in the base 10 package. Contact Center Application Servers 30126 690-1226 Enterprise Contact Center IVR License - One concurrent IVR port license. These are incremental licenses over either the ECC Base 10 Package or the ECC Base 10 IVR Package. Can be used with ECC 7 or later. $ - P1 $ 4,000.00 P1 $ 1,500.00 P1 $ 350.00 P1 $ 350.00 P1 $ 200.00 P1 Page 6 of 42

Contact Center Application Servers 30128 690-1228 Enterprise Contact Center Redundant Server License for the redundant or warm standby ECC server. Will be configured with the same licenses as the primary server. Includes a TAPI license. Can be used with ECC 7 or later. $ 6,500.00 P1 Contact Center Application Servers 30129 690-1229 ECC 8 Upgrade License - Upgrades server licenses from ECC 6 or ECC 7 to ECC 8. Converts ECC 6 dongle licenses to software keys. Dongle must be returned in 30 days. (ECC 7 and later use software keys). Contact Center Application Servers 30133 640-1039 ECC Base 10 Package for release 9 - Includes server based software for contact center. Includes 10 Agent licenses (inbound voice / callbacks), 30 IVR Port,1 Supervisor, 2 group/agent feed licenses. Only one Base Package needed per server. Contact Center Client Software 30016 690-1024 LICENSE, ECC OUTBOUND VOICE 5-5 concurrent agent licenses for outbound campaigns. Add on to inbound voice licenses. Consumed once an agent logs to a outbound group. IVR ports not included. Contact Center Client Software 30017 690-1025 LICENSE, ECC 5 EMAIL - 5 concurrent agent licenses for emails. Add on to inbound voice license. License consumed everytime an agent logs into a email group. Contact Center Client Software 30018 690-1026 LICENSE, ECC 5 WEB - 5 concurrent agent licenses for web chat, co-browsing and web callbacks. Add on to inbound voice licenses. Consumed everytime an agent logs into a chat group. Contact Center Client Software 30020 690-1028 LICENSE, CC INBOUND 5 VOICE - 5 concurrent agent licenses for inbound voice calls. Incremental licenses over the CC base 10 package which include 10 agent licenses. Contact Center Client Software 30069 690-1149 LICENSE, CC/ECC SUPERVISOR - (Not for use with CC- ECC 4.66) - Access real time status, skill set management, access/administer historical reports, call flows, wallboards and agent boards. Contact Center Client Software 30088 690-1166 LICENSE, WORKGROUP AGENT TO ECC AGENT UPGRADE - Upgrades a workgroup agent to an ECC agent with inbound voice capability. Contact Center Client Software 30089 690-1167 LICENSE, WORKGROUP SUPERVISOR TO ECC SUPERVISOR UPGRADE - Upgrades a workgroup supervisor to an ECC admin supervisor. Access real time, historical reports, and wallboards. $ - P1 $ 8,504.00 P1 $ 2,000.00 P1 $ 2,000.00 P1 $ 2,000.00 P1 $ 2,500.00 P1 $ 825.00 P1 $ 600.00 P1 $ 600.00 P1 Page 7 of 42

Contact Center Client Software 30122 690-1222 Enterprise Contact Center Inbound Voice License Bundle - $ 825.00 P1 Add-on 1 agent and 1 IVR Port (concurrent) license. These are incremental licenses over the ECC base 10 bundle. Can be used with ECC 7 or later. Contact Center Client Software 30123 690-1223 ECC Outbound Campaign License - 1 concurrent agent $ 400.00 P1 license for outbound campaign. This is an add on to inbound voice licenses. License consumed every time an agent logs into a group with dial list feature enabled. Can be used with ECC 7 or later. Contact Center Client Software 30124 690-1224 ECC Email License - 1 concurrent agent license for handling emails. Add on to inbound voice licenses. License is consumed every time an agent logs into a group that has email feature enabled. Can be used with ECC 7 or later. $ 400.00 P1 Contact Center Client Software 30125 690-1225 ECC Web License - 1 concurrent agent licenses for $ 400.00 P1 handling web chat. Add on to inbound voice licenses. License is consumed every time an agent logs into a group that has chat feature enabled. Can be used with ECC 7 or later. Contact Center Client Software 30127 690-1227 Enterprise Contact Center Supervisor License - One $ 825.00 P1 concurrent supervisor license. Includes capability to access Agent manager, Director, Reports, GCCS and Wallboard Editor. Can be used with ECC 7 or later. Contact Center Client Software 40007 610-1123 Workgroup Agent Access License $ 295.00 P1 Contact Center Client Software 40008 610-1124 Workgroup Supervisor Access License $ 595.00 P1 Mobility Application Servers 30141 610-1208 License, Virtual ShoreTel Mobility Router, 10 client access $ 1,995.00 P1 licenses and software media kit. Mobility Client Software 30105 610-1167 Mobility Client Access License for one end user; includes $ 150.00 P1 one SIP Device License and one Mobile Access License (initial minimum order quantity is 10). Mobility Client Software 30106 610-1169 Upgrade to Mobility Client Access License from Mobile $ 55.00 P1 Access License; includes one SIP User License and one Mobility Client Access License. Requires separate purchase of ShoreTel Mobility Router. Mobility Docks 10491 630-1112 ShoreTel Dock (Apple 30-pin), model number D100/3. This $ 229.00 P1 product requires separate purchase of ShoreTel Mobility in order to integrate with UC systems. Mobility Docks 10492 630-1118 ShoreTel Dock (Apple Lightning), model number D100/L. This product requires separate purchase of ShoreTel Mobility in order to integrate with UC systems. $ 349.00 P1 Page 8 of 42

Mobility Docks 60164 620-1308 Bracket allows use of the ipad Air with the ShoreTel Dock $ 20.00 P1 (Apple Lightning). This product requires separate purchase of ShoreTel Dock (Apple Lightning). IP Telephony Application Servers 21020 610-1064 Distributed Voice License $ 995.00 P1 IP Telephony Application Servers 30006 690-1014 Softphone License (ShoreTel 7.5 and earlier versions) $ 150.00 P1 IP Telephony Application Servers 30035 690-1047 Extension & Mailbox License $ 200.00 P1 IP Telephony Application Servers 30039 690-1051 Extension-only License (Requires ShoreTel 5.2 or higher) $ 140.00 P1 IP Telephony Application Servers 30040 690-1052 Mailbox-only License (Requires ShoreTel 5.2 or higher) $ 90.00 P1 IP Telephony Application Servers 30041 690-1053 Add'l Language License (Requires ShoreTel 5.2 or higher) $ 995.00 P1 IP Telephony Application Servers 30043 690-1054 SIP Trunk Software License (requires ShoreTel 6. If you $ 50.00 P1 have a Conf Bridge you must upgrade it to Release 5.6) IP Telephony Application Servers 30044 690-1058 Additional Site License $ 495.00 P1 IP Telephony Application Servers 30048 690-1068 Remote Web Reporting License (License to enable $ 2,695.00 P1 generation of CDR reports via the web at remote locations) - not required for ShoreTel 11 or later IP Telephony Application Servers 30049 690-1064 TAPI Application Server License (License to allow control $ 495.00 P1 of use of TAPI applications with system) IP Telephony Application Servers 60151 620-1281 30 SIP Trunk Bundle Containing 30 x individual SIP Trunks $ 495.00 P1 (SKU: 30043) to interwork with 3rd party SIP to E1R2 Gateway for MEXICO only IP Telephony Client Software 30053 690-1112 SIP Device License (License to allow a SIP device to $ 30.00 P1 register with system. SIP devices also require SKU 30035 or 30039 to operate) - for US installations only IP Telephony Client Software 40002 610-1004 Operator Call Manager (ShoreTel 7.5) $ 595.00 P1 IP Telephony Client Software 40003 610-1010 Agent Call Manager (ShoreTel 7.5) $ 295.00 P1 IP Telephony Client Software 40004 610-1018 Supervisor Call Manager (ShoreTel 7.5) $ 595.00 P1 IP Telephony Legacy Integration 30080 690-1159 License, SIP-based third party messaging integration - $ 4,495.00 P1 Allow a customer to use a third party voicemail with the system using SIP IP Telephony Phones 10175 630-1023 IP Phone BB24 - Black (Requires ShoreTel 6 or later) $ 299.00 P1 IP Telephony Phones 10196 630-1026 IP Phone IP 230 - Black (Requires ShoreTel 6.1 or later) $ 259.00 P1 IP Telephony Phones 10198 630-1028 IP Phone IP 212k - Black (Requires ShoreTel 6.1 or later) $ 299.00 P1 IP Telephony Phones 10204 630-1031 IP Phone IP 560g - Black (Requires ShoreTel 6.1 or later) $ 429.00 P1 IP Telephony Phones 10217 630-1035 IP Phone IP 115 - Black (Requires ShoreTel 7.5 or later) $ 159.00 P1 IP Telephony Phones 10219 630-1037 IP Phone IP 265 - Black (Requires ShoreTel 7.5 or later) $ 369.00 P1 Page 9 of 42

IP Telephony Phones 10268 630-1044 IP Phone IP 230g - Black (Requires ShoreTel 8.1 or later) $ 329.00 P1 IP Telephony Phones 10429 630-1073 IP Phone IP 655 with anti-glare screen - (Requires $ 749.00 P1 ShoreTel 11.1 or later) IP Telephony Phones 10495 630-2081 IP Phone IP 420 Requires ShoreTel 14 or later $ 189.00 P1 IP Telephony Phones 10496 630-2098 IP Phone IP 480 Requires ShoreTel 14 or later $ 299.00 P1 IP Telephony Phones 10497 630-2099 IP Phone IP480g Requires ShoreTel 14 or later $ 369.00 P1 IP Telephony Phones 10498 630-2101 IP Phone IP 485g Requires ShoreTel 14 or later $ 429.00 P1 IP Telephony Small Business Edition 60157 620-1292 SBE or SBE 100 Upgrade to Enterprise (available 120 $ 4,495.00 P1 days after SBE software license activation) Unified CommunicationsAdvanced Applications 18008 615-1008 Emergency Notification, 5 or fewer $ 2,200.00 P1 Unified CommunicationsAdvanced Applications 18009 615-1009 Emergency Notification, 6 or more $ 5,500.00 P1 Unified CommunicationsAdvanced Applications 18011 615-1011 EasyPop (Universal CRM Connector) - Licensed per desktop seat Unified CommunicationsAdvanced Applications 18012 615-1012 Application Dialer - Desktop client application which allows highlight and click-to-call from any Microsoft Windows Application Unified CommunicationsAdvanced Applications 18027 615-1026 Cost Recovery Integration Application - Base package -- Includes server only, no desktop clients) Unified CommunicationsAdvanced Applications 18028 615-1027 Cost Recovery Integration Application - Call accounting system with built-in integrations to Equitrac and Copitrak cost recovery systems. Combine with base server if desktop client for assigning codes is desired.) Unified CommunicationsAdvanced Applications 18036 615-1035 Enhanced CDR based historical report that presents lifecycle 'cradle to grave' information on a call by call basis. IP Telephony Advanced Applications 18010 615-1010 Call Router Application - System-wide Caller ID and DNIS based routing with web-based Administration IP Telephony Advanced Applications 18024 615-1023 Call Recorder - Base package (5 simultaneous sessions) - Automated recording of external calls. Features rich, flexible recording profiles & web-based player for accessing recordings. IP Telephony Advanced Applications 18025 615-1024 Call Recorder - Combine with Base Package incrementally for increased concurrent call recording capacity IP Telephony Advanced Applications 18026 615-1025 Nuisance Call Handler - System-wide monitoring and configurable re-direction of incoming calls based on calling party number $ 200.00 P1 $ 72.00 P1 $ 4,000.00 P1 $ 40.00 P1 $ 2,420.00 P1 $ 3,438.00 P1 $ 5,000.00 P1 $ 200.00 P1 $ 2,500.00 P1 Page 10 of 42

IP Telephony Advanced Applications 18029 615-1028 Enhanced Paging Application - Base package - Enhanced $ 5,500.00 P1 Paging including Audio & Text Alerts IP Telephony Advanced Applications 18030 615-1029 Enhanced Paging Application - Combine with Base $ 500.00 P1 Instance incrementally for distributed operation IP Telephony Advanced Applications 18031 615-1030 Super Group Application - Enhanced hunt group-like $ 2,500.00 P1 feature allowing more than 16 phones (up to 100) to ring simultaneously in response to an inbound call IP Telephony Advanced Applications 18032 615-1031 AMS 360 Integration Application - Desktop integration to $ 200.00 P1 Vertafore AMS 360 for Independent Insurance Agencies. Licensed on a per user basis. IP Telephony Advanced Applications 18033 615-1032 Voice Forms IVR Application - Configurable automated $ 5,600.00 P1 voice response application that allows callers to fill out "forms" over the phone. Consolidated responses can be retrieved later from VoiceMail. IP Telephony Advanced Applications 18034 615-1033 Caller Directed Router Application - Routes incoming calls $ 3,438.00 P1 based on caller input (e.g. account or zip code.) Includes web based administration of associated IVR and routing rules. IP Telephony Advanced Applications 18035 615-1034 Call History Report - Enhanced CDR based historical report $ 1,485.00 P1 that presents lifecycle 'cradle to grave' information on a call by call basis. IP Telephony Advanced Applications 18037 615-1036 Schedule based On Call Routing Application - $ 3,438.00 P1 Automatically routes inbound calls based on a customerdefined schedule. IP Telephony Advanced Applications 18038 615-1037 Phone Use Scheduler - Automatically changes phone states for groups and individuals according to configurable schedules. Sets Call Handling Mode, User Group, and Sends users home. Complements Do Not Disturb (DND) Override. $ 3,438.00 P1 IP Telephony Advanced Applications 18039 615-1038 Do Not Disturb (DND) Override Application - Provides internal and external callers the ability to override DND call handling modes such as Out of Office or In a Meeting. Complements Phone User Scheduler. $ 1,250.00 P1 IP Telephony Advanced Applications 18042 615-1041 Calls by Dialed Party Report - Enhanced CDR based historical report that presents calls received with results grouped by the number that was dialed (the called party.) $ 1,485.00 P1 Page 11 of 42

IP Telephony Advanced Applications 18043 615-1042 Calls by Origin Report - Enhanced CDR based historical $ 1,485.00 P1 report that presents calls received by caller ID origin: By country code, then, for US/Canada numbers, also by state/province, area code, and rate center. IP Telephony Advanced Applications 18045 615-1044 Report Scheduler - Application that runs, stores, and $ 3,500.00 P1 delivers CDR based historical reports (both built-in and Enhanced) unattended. IP Telephony Advanced Applications 18048 615-1047 Site Router - Automatically routes inbound calls based on $ 3,438.00 P1 the Site of the calling party (a user) IP Telephony Advanced Applications 18064 615-1051 Active Directory Import application automates initial $ 5,000.00 P1 creation of new records as well as the ongoing synchronization between Microsoft AD and ShoreTel. Licensed one per system. IP Telephony Advanced Applications 18071 615-1058 Salesforce Call Reporting Service, up to 25 extensions. $ 3,300.00 P1 Integrates ShoreTel CDR into Salesforce to be presentable in Reports & Dashboards. IP Telephony Advanced Applications 18072 615-1059 Salesforce Call Reporting Service, more than 25 $ 5,000.00 P1 extensions. Integrates ShoreTel CDR into Salesforce to be presentable in Reports & Dashboards. IP Telephony Advanced Applications 18073 615-1060 Salesforce Connector for Contact Center IVR. Drive ECC $ 5,000.00 P1 script flows based on queries of Salesforce data. IP Telephony Advanced Applications 18074 615-1061 Contact Center Instant Override Message. Communicate $ 2,500.00 P1 an urgent or time-critical, usually temporary, message to callers. Record and activate / deactivate message via convenient automated telephony interface. IP Telephony Advanced Applications 18075 615-1062 Contact Center EMail Alert Service. Monitors the $ 1,250.00 P1 performance of CC groups and sends EMail notifications when configured thresholds are reached. IP Telephony Advanced Applications 18076 615-1063 Contact Center Agent Notification Application - Whispers $ 2,500.00 P1 CC queue name to agents upon call presentation. Not supported for use with the ShoreTel Softphone. IP Telephony Advanced Applications 18077 615-1064 Bridged Call Appearance (BCA) Hold Handler - Transfers $ 2,500.00 P1 BCA calls to a configurable destination when hold time threshold is exceeded IP Telephony Server Hardware 55148 650-1257 SBE server replacement and system license upgrade from SBE to SBE 100. Outdated SBE HQ server will be replaced with UC Server 20: Celeron E3400/2.6GHz, 4GB RAM, Microsoft Windows Server 2008 R2 Telecom Edition. For SBE systems, SBE 100 system license will be generated. $ 1,250.00 P1N Page 12 of 42

IP Telephony Promotions 55141 650-1249 Virtual UC Starter Pack. Incl. 100 virtual phone, 25 virtual $ 28,000.00 P1N SIP trunk, 1 DVS, 1 site, 100 ext. and MB, 1 Operator access, 10 Professional access, 20 audio and 20 web confer. licenses IP Telephony Promotions 55142 650-1250 Virtual UC Starter Pack. Incl. 100 virtual phone, 25 virtual $ 29,000.00 P1N SIP trunk, 1 DVS, 1 site, 100 ext. and MB, 1 Operator access, 10 Professional access licenses and ECC Base 10 agents Unified CommunicationsClient Software 30119 610-1181 Per user license for Communicator for Sametime plug-in. $ 55.00 P1N Includes Communicator for Windows Softphone license. Requires the no-charge Sametime Integration software loaded on HQ and any DVS servers in the system. Contact Center Client Software 30015 690-1023 LICENSE, ECC INBOUND 5 VOICE - 5 concurrent agent $ 4,125.00 P1N and 5 concurrent IVR Port licenses. Incremental licenses over ECC base 10 package. IP Telephony Legacy Integration 30079 690-1158 License, Legacy PBX Integration - Allows a customer to $ 30.00 P1N adopt voicemail to be used in conjunction with an existing legacy PBX such as a NORTEL or AVAYA PBX using an SMDI or QSIG integration. IP Telephony Server Hardware 60150 600-1132 Small Business Edition Server (UC Server 20): Celeron $ 1,500.00 P1N E3400/2.6GHz, 4GB RAM, 500GB HD. Ships with Microsoft Windows Server 2008 R2 for Telecom IP Telephony Server Hardware 60158 620-1294 SBE Server Replacement. Allows existing SBE customers $ 1,125.00 P1N to replace outdated HQ server with currently shipping server: UC Server 20 (Celeron E3400/2.6GHz, 4GB RAM, 500GB HD. Ships with Microsoft Windows Server 2008 R2 for Telecom Edition) IP Telephony Small Business Edition 10206 620-1047 Sm. Business Edition Recovery CD, Dell SC430 Ver 01 $ 25.00 P1N (not for resale) IP Telephony Small Business Edition 10210 620-1052 Sm. Business Edition Recovery CD, Optiplex 170L Ver 01 $ 25.00 P1N (not for resale) IP Telephony Small Business Edition 10212 620-1054 KIT, SBE Recovery DVD OPT210L VER01 $ 25.00 P1N IP Telephony Small Business Edition 10222 620-1066 KIT, SBE Recovery DVD OPT320 VER01 $ 25.00 P1N IP Telephony Small Business Edition 10330 620-1095 KIT, SBE Recovery DVD OPT330 VER01 $ 25.00 P1N IP Telephony Small Business Edition 10350 620-1209 KIT, SBE Recovery DVD OPT360N VER01 $ 25.00 P1N Page 13 of 42

IP Telephony Small Business Edition 10369 620-1241 KIT, SBE Recovery DVD OPT380N VER01 $ 25.00 P1N IP Telephony Small Business Edition 10442 620-1267 KIT, SBE Recovery DVD OPT390 VER01 $ 25.00 P1N IP Telephony Small Business Edition 10480 700-1005 SBE 100 bundle, 15 Users with server. Includes UC Server 20, SG90, tray, 15 ext & mailbox lic, 1 ext only lic, 1 Communicator Operator access lic, 15 Communicator Personal access lic, 8 SIP trunk lic, 1 site lic, 5 Appl Dialer & 5 Web Dialer lic IP Telephony Small Business Edition 10481 700-1006 SBE 100 bundle, 20 Users with server. Includes UC Server 20, SG90, tray, 20 ext & mailbox lic, 1 ext only lic, 1 Communicator Operator access lic, 20 Communicator Personal access lic, 8 SIP trunk lic, 2 site lic, 5 Appl Dialer & 5 Web Dialer lic IP Telephony Small Business Edition 10482 700-1007 SBE 100 bundle, 25 Users with server. Includes UC Server 20, SG220T1A, tray, 25 ext & mailbox lic, 1 ext only lic, 1 Communicator Operator access lic, 25 Communicator Personal access lic, 24 SIP trunk lic, 3 site lic, 5 Appl Dialer & 5 Web Dialer lic IP Telephony Small Business Edition 10483 700-1008 SBE 100 bundle, 50 Users with server. Includes UC Server 20, SG220T1A, tray, 50 ext & mailbox lic, 1 ext only lic, 1 Communicator Operator access lic, 50 Communicator Personal access lic, 24 SIP trunk lic, 4 site lic, 5 Appl Dialer & 5 Web Dialer lic IP Telephony Small Business Edition 10484 700-1009 SBE 100 bundle, 15 Users w/o server. Includes SG90, tray, 15 ext & mailbox lic, 1 ext only lic, 1 Communicator Operator access lic, 15 Communicator Personal access lic, 8 SIP trunk lic, 1 site lic, 5 Appl Dialer & 5 Web Dialer lic IP Telephony Small Business Edition 10485 700-1010 SBE 100 bundle, 20 Users w/o server. Includes SG90, tray, 20 ext & mailbox lic, 1 ext only lic, 1 Communicator Operator access lic, 20 Communicator Personal access lic, 8 SIP trunk lic, 2 site lic, 5 Appl Dialer & 5 Web Dialer lic IP Telephony Small Business Edition 10486 700-1011 SBE 100 bundle, 25 Users w/o server. Includes SG220T1A, tray, 25 ext & mailbox lic, 1 ext only lic, 1 Communicator Operator access lic, 25 Communicator Personal access lic, 24 SIP trunk lic, 3 site lic, 5 Appl Dialer & 5 Web Dialer lic $ 2,495.00 P1N $ 2,995.00 P1N $ 4,995.00 P1N $ 8,495.00 P1N $ 1,995.00 P1N $ 2,495.00 P1N $ 4,495.00 P1N Page 14 of 42

IP Telephony Small Business Edition 10487 700-1012 SBE 100 bundle, 50 Users w/o server. Includes $ 7,995.00 P1N SG220T1A, tray, 50 ext & mailbox lic, 1 ext only lic, 1 Communicator Operator access lic, 50 Communicator Personal access lic, 24 SIP trunk lic, 4 site lic, 5 Appl Dialer & 5 Web Dialer lic IP Telephony Small Business Edition 10488 700-1013 SBE 100 HW Bundle. Contains SG90, UC Server 20 and $ 1,995.00 P1N tray. To be used to fulfill customer orders SKU 10480 or 10481. Must be sold to end customers with SKU 60159 (15 user SW bundle) or 60160 (20 user SW bundle). Stocking VADs only IP Telephony Small Business Edition 10489 700-1014 SBE 100 HW Bundle. Contains SG220T1A, UC Server 20 $ 3,495.00 P1N and tray. To be used to fulfill customer orders SKU 10482 or 10483. Must be sold to end customers with SKU 60161 (25 user SW bundle) or 60162 (50 user SW bundle). Stocking VADs only IP Telephony Small Business Edition 60159 700-1015 SBE 100 15 User SW Bundle. Contains 15 ext & mailbox $ 500.00 P1N lic, 1 ext only lic, 1 Communicator Operator access lic, 15 Communicator Personal access lic, 8 SIP trunk lic, 1 site lic, 5 Appl & 5 Web Dialer lic. Must be sold with SKU 10488. VADs only IP Telephony Small Business Edition 60160 700-1016 SBE 100 20 User SW Bundle. Contains 20 ext & mailbox $ 1,000.00 P1N lic, 1 ext only lic, 1 Communicator Operator access lic, 20 Communicator Personal access lic, 8 SIP trunk lic, 2 site lic, 5 Appl & 5 Web Dialer lic. Must be sold with SKU 10488. VADs only IP Telephony Small Business Edition 60161 700-1017 SBE 100 25 User SW Bundle. Contains 25 ext & mailbox $ 1,500.00 P1N lic, 1 ext only lic, 1 Communicator Operator access lic, 25 Communicator Personal access lic, 24 SIP trunk lic, 3 site lic, 5 Appl & 5 Web Dialer lic. Must be sold with SKU 10489. VADs only IP Telephony Small Business Edition 60162 700-1018 SBE 100 50 User SW Bundle. Contains 50 ext & mailbox $ 5,000.00 P1N lic, 1 ext only lic, 1 Communicator Operator access lic, 50 Communicator Personal access lic, 24 SIP trunk lic, 4 site lic, 5 Appl & 5 Web Dialer lic. Must be sold with SKU 10489. VADs only IP Telephony Voice Switches 60155 620-1290 Voice Switch 144 FXS Port Analog Bundle (includes Voice $ 24,000.00 P1N Switch SG-24A and extension only licenses) IP Telephony Other Equipment 10449 630-1115 Repeater - IP 930D DECT Phone Requires ShoreTel 14 $ 249.00 or later Unified CommunicationsApplication Servers 29143 610-1182 Communicator for IBM Sametime 2.2. (General Release) $ - Page 15 of 42

Unified CommunicationsClient Software 40005 610-1121 Personal Access License $ - Other User Documentation 10304 840-1000 Voice Mail Quick Reference, Doc. Pack, Qty 25 $ 10.00 Other User Documentation 10305 840-1005 IP110 IP Phone Quick Reference, Doc. Pack, Qty 25 $ 10.00 Other User Documentation 10306 840-1006 IP110 IP Phone User Guide, Doc. Pack, Qty 25 $ 125.00 Other User Documentation 10307 840-1007 IP212k IP Phone Quick Reference, Doc. Pack, Qty 25 $ 10.00 Other User Documentation 10308 840-1008 IP212k IP Phone User Guide, Doc. Pack, Qty 25 $ 125.00 Other User Documentation 10311 840-1011 IP560/560G IP Phone Quick Reference, Doc. Pack, Qty 25 $ 10.00 Other User Documentation 10312 840-1012 IP530/560/560G IP Phone User Guide, Doc. Pack, Qty 25 $ 125.00 Other User Documentation 10313 840-1013 IP115 IP Phone Quick Reference, Doc. Pack, Qty 25 $ 10.00 Other User Documentation 10314 840-1014 IP115 IP Phone User Guide, Doc. Pack, Qty 25 $ 125.00 Other User Documentation 10315 840-1015 IP265 IP Phone Quick Reference, Doc. Pack, Qty 25 $ 10.00 Other User Documentation 10316 840-1016 IP265 IP Phone User Guide, Doc. Pack, Qty 25 $ 125.00 Other User Documentation 10327 840-1017 IP565G IP Phone Quick Reference, Doc. Pack, Qty 25 $ 10.00 Other User Documentation 10328 840-1018 IP565G IP Phone User Guide, Doc. Pack, Qty 25 $ 125.00 Other User Documentation 10331 840-1019 IP230/230G IP Phone Quick Reference, Doc. Pack, Qty 25 $ 10.00 Other User Documentation 10332 840-1020 IP230/230G IP Phone User Guide, Doc. Pack, Qty 25 $ 125.00 Other User Documentation 10382 840-1021 IP655 IP Phone Quick Reference, Doc. Pack, Qty 25 $ 10.00 Other User Documentation 10383 840-1022 IP655 IP Phone User Guide, Doc. Pack, Qty 25 $ 125.00 Other User Documentation 10502 840-1025 ShoreTel 420 IP Phone Quick Reference, Doc. Pack, Qty $ 10.00 25 Other User Documentation 10503 840-1023 ShoreTel 480/480g IP Phone Quick Reference, Doc. Pack, $ 10.00 Qty 25 Other User Documentation 10504 840-1024 ShoreTel 485g IP Phone Quick Reference, Doc. Pack, Qty $ 10.00 25 Other User Documentation 10505 840-1028 ShoreTel 420 IP Phone User Guide, Doc. Pack, Qty 25 $ 125.00 Other User Documentation 10506 840-1027 ShoreTel 480/480g IP Phone User Guide, Doc. Pack, Qty $ 125.00 25 Other User Documentation 10507 840-1026 ShoreTel 485g IP Phone User Guide, Doc. Pack, Qty 25 $ 125.00 IP Telephony Application Servers 29152 620-1306 ShoreTel 14.2 Software (General Release) for SBE100 and $ - Enterprise customers IP Telephony Client Software 30001 610-1017 Personal Call Manager (ShoreTel 7.5) $ - IP Telephony Client Software 30057 690-1122 SIP Trunk to SIP Device Conversion License (Converts a $ - self-audited SIP Trunk License acquired with ST7.5 or earlier to a single keyed SIP Device License for use with ST8. Requires proof of ownership of SIP Trunk License.) IP Telephony Other Equipment 10151 330-1037 Harmonica for SG-40/8 $ 35.00 IP Telephony Other Equipment 10160 180-1027 Power Cord, EU 8FT Black $ - Page 16 of 42

IP Telephony Other Equipment 10161 180-1082 Power Cord, UK 8FT Black $ - IP Telephony Other Equipment 10162 310-1008 Handset for IP5XX/2XX/1XX series IP Phones $ 25.00 IP Telephony Other Equipment 10169 620-1026 Wall Mount Kit for IP Phone IP560 / IP560g / IP565g $ 10.00 IP Telephony Other Equipment 10195 620-1027 Wall Mount Kit for IP Phone IP110 / IP115 / BB24 $ 10.00 IP Telephony Other Equipment 10211 620-1028 Wall Mount Kit for IP Phone IP212K / 230 / 230g / 265 $ 10.00 IP Telephony Other Equipment 10224 620-1065 Wall Mount Bracket Kit for dual rack tray. For SG Switch $ 15.00 1U half width. Contains two brackets, hardware and instructions. IP Telephony Other Equipment 10269 300-1023 IP Phone Power Adapter for Ethernet Speed of $ 20.00 10/100/1000 (min 10 w/o phone order) IP Telephony Other Equipment 10370 370-1058 Phone Base for IP Phone IP110 / IP115 / BB24 $ 7.00 IP Telephony Other Equipment 10371 370-1059 Phone Base for IP Phone IP210 / IP230 / IP230G / IP265 $ 7.00 IP Telephony Other Equipment 10372 370-1061 Phone Base for IP Phone IP530 / IP560 / IP560G / IP565G $ 7.00 IP Telephony Other Equipment 10373 370-1062 Handset Cord (9 ft) Spare, All models except IP655 $ 5.00 IP Telephony Other Equipment 10388 630-1087 Handset Charger for IP930D DECT Phone (spare) $ 25.00 IP Telephony Other Equipment 10400 620-1058 Rack Mount Ears (10 pairs, 8 screws per pair) $ 100.00 IP Telephony Other Equipment 10450 300-1032 IP930D Battery (Spare) $ 10.00 IP Telephony Other Equipment 10478 180-1135 PoE cable for IP930D DECT Repeater $ 15.00 IP Telephony Other Equipment 10508 620-1300 IP Phone IP4xx French language key kit, Qty 50 $ 59.00 IP Telephony Other Equipment 10509 620-1301 IP Phone IP4xx Spanish language key kit, Qty 50 $ 59.00 IP Telephony Other Equipment 10510 620-1302 IP Phone IP4xx German language key kit, Qty 50 $ 59.00 IP Telephony Other Equipment 10511 620-1307 Handset cover with integrated belt clip for IP Phone $ 20.00 IP930D IP Telephony Other Equipment 60047 620-1119 Analog Harmonica & Telco 25PR (FF) Cable Kit for SG 30 / $ 65.00 SG 50 / SG 90 and SG 220T1A switches IP Telephony Other Equipment 80015 260-1168 IP212 Silver French-Canadian Overlay Pack, Qty 25 $ 35.00 IP Telephony Other Equipment 80016 260-1171 IP212 Black French-Canadian Overlay Pack, Qty 25 $ 35.00 IP Telephony Other Equipment 80017 260-1172 IP230/560 Silver French-Canadian Overlay Pack, Qty 25 $ 35.00 IP Telephony Other Equipment 80018 260-1173 IP230/560 Black French-Canadian Overlay Pack, Qty 25 $ 35.00 IP Telephony Other Equipment 80019 260-1174 IP110 Silver French-Canadian Overlay Pack, Qty 25 $ 35.00 IP Telephony Other Equipment 80020 260-1175 IP110 Black French-Canadian Overlay Pack, Qty 25 $ 35.00 IP Telephony Other Equipment 80021 260-1176 IP212 Black German Overlay Pack, Qty 25 $ 35.00 IP Telephony Other Equipment 80022 260-1177 IP212 Silver German Overlay Pack, Qty 25 $ 35.00 IP Telephony Other Equipment 80023 260-1178 IP110/115 Black German Overlay Pack, Qty 25 $ 35.00 IP Telephony Other Equipment 80024 260-1179 IP110/115 Silver German Overlay Pack, Qty 25 $ 35.00 IP Telephony Other Equipment 80025 260-1180 IP230 Black German Overlay Pack, Qty 25 $ 35.00 IP Telephony Other Equipment 80026 260-1181 IP230 Silver German Overlay Pack, Qty 25 $ 35.00 IP Telephony Other Equipment 80065 260-1182 IP560 Silver German Overlay Pack, Qty 25 $ 35.00 Page 17 of 42

IP Telephony Other Equipment 80066 260-1183 IP560 Black German Overlay Pack, Qty 25 $ 35.00 IP Telephony Voice Switches 10223 620-1057 Rack Mount Tray Kit for SG switch 1U half width, holds two $ 65.00 1U half width voice switches IP Telephony Third Party Products 80131 614-1115 Rack Mount Kit for Ingate SIParator 21 $ 70.00 P3 IP Telephony Legacy Integration 60038 620-1112 PBXLink DMI-4 SMDI Gateway $ 1,428.00 P3 IP Telephony Legacy Integration 60039 620-1113 PBXLink DMI-4+ SMDI Gateway $ 1,428.00 P3 Global Enterprise Support 91076 851-1337 Enterprise Advanced Queue Access 1 year - First Engineer $ 18,000.00 S1N Global Enterprise Support 91101 851-1364 Standard License Lockout Recovery Service (Work completed within 1 business day) Global Enterprise Support 91102 851-1365 Expedited License Lockout Recovery Service (Work completed within 2 hours) Global Enterprise Support 92454 851-1532 Enterprise Support - Advantage Pro, 1-Yr, No Phones. 1 year service agreement providing Enterprise Support excluding phones, with full Technical Account Manager services. Global Enterprise Support 92455 851-1533 Enterprise Support - Advantage Pro, 3-Yr, No Phones. 3 year service agreement providing Enterprise Support excluding phones, with full Technical Account Manager services. Global Enterprise Support 92456 851-1534 Enterprise Support - Advantage Pro, 5-Yr, No Phones. 5 year service agreement providing Enterprise Support excluding phones, with full Technical Account Manager services. Global Enterprise Support 92457 851-1535 Enterprise Support - Advantage Pro, 1-Yr, Full. 1 year service agreement providing Enterprise Support including phones, with full Technical Account Manager services. Global Enterprise Support 92458 851-1536 Enterprise Support - Advantage Pro, 3-Yr, Full. 3 year service agreement providing Enterprise Support including phones, with full Technical Account Manager services. Global Enterprise Support 92459 851-1537 Enterprise Support - Advantage Pro, 5-Yr, Full. 5 year service agreement providing Enterprise Support including phones, with full Technical Account Manager services. Global Enterprise Support 92460 851-1538 Enterprise Support - Plus for CDW, 1-Yr, No Phones. 1 year service agreement providing Enterprise Support with no phones support, with Technical Account Manager services. $ 400.00 S1N $ 600.00 S1N Page 18 of 42

Global Enterprise Support 92461 851-1539 Enterprise Support - Plus for CDW, 3-Yr, No Phones. 3 year service agreement providing Enterprise Support with no phones support, with Technical Account Manager services. Global Enterprise Support 92462 851-1540 Enterprise Support - Plus for CDW, 5-Yr, No Phones. 5 year service agreement providing Enterprise Support with no phones support, with Technical Account Manager services. Global Enterprise Support 92463 851-1541 Enterprise Support - Plus for CDW, 1-Yr, Full support. 1 year service agreement providing Enterprise Support including phones, with Technical Account Manager services. Global Enterprise Support 92464 851-1542 Enterprise Support - Plus for CDW, 3-Yr, Full support. 3 year service agreement providing Enterprise Support including phones, with Technical Account Manager services. Global Enterprise Support 92465 851-1543 Enterprise Support - Plus for CDW, 5-Yr, Full support. 5 year service agreement providing Enterprise Support including phones, with Technical Account Manager services. Global Enterprise Support 92469 851-1589 Enterprise Support with annual billing for a 3 year term, phones included. Penalty fee applies for early cancellation. Global Enterprise Support 92470 851-1590 Enterprise Support with annual billing for a 3 year term, NP (phones not included). Penalty fee applies for early cancellation. Global Enterprise Support 92471 851-1591 Enterprise Support with annual billing for a 5 year term, phones included. Penalty fee applies for early cancellation. Global Enterprise Support 92472 851-1592 Enterprise Support with annual billing for a 5 year term, NP (phones not included). Penalty fee applies for early cancellation. Global Enterprise Support 92473 851-1597 Enterprise Support with annual billing for a 3 year term, phones included. Penalty fee applies for early cancellation. Add ons are pro-rated to the end of the term and billed once. Global Enterprise Support 92474 851-1598 Enterprise Support with annual billing for a 3 year term, NP (phones not included). Penalty fee applies for early cancellation. Add ons are pro-rated to the end of the term and billed once. Page 19 of 42

Global Enterprise Support 92475 851-1599 Enterprise Support with annual billing for a 5 year term, phones included. Penalty fee applies for early cancellation. Add ons are pro-rated to the end of the term and billed once. Global Enterprise Support 92476 851-1600 Enterprise Support with annual billing for a 5 year term, NP (phones not included). Penalty fee applies for early cancellation. Add ons are pro-rated to the end of the term and billed once. Global Enterprise Support 92477 851-1606 Enterprise Support - Advantage Core, 1-Yr, No Phones. 1 year service agreement providing Enterprise Support excluding phones, with essential Technical Account Manager services. Global Enterprise Support 92478 851-1607 Enterprise Support - Advantage Core, 3-Yr, No Phones. 3 year service agreement providing Enterprise Support excluding phones, with essential Technical Account Manager services. Global Enterprise Support 92479 851-1608 Enterprise Support - Advantage Core, 5-Yr, No Phones. 5 year service agreement providing Enterprise Support excluding phones, with essential Technical Account Manager services. Global Enterprise Support 92480 851-1609 Enterprise Support - Advantage Core, 1-Yr, Full. 1 year service agreement providing Enterprise Support including phones, with essential Technical Account Manager services. Global Enterprise Support 92481 851-1610 Enterprise Support - Advantage Core, 3-Yr, Full. 3 year service agreement providing Enterprise Support including phones, with essential Technical Account Manager services. Global Enterprise Support 92482 851-1611 Enterprise Support - Advantage Core, 5-Yr, Full. 5 year service agreement providing Enterprise Support including phones, with essential Technical Account Manager services. Global Enterprise Support 95111 851-1306 Enterprise Support (1 Year, No Phones) Global Enterprise Support 95112 851-1303 Enterprise Support (1 Year, Full Coverage) Global Enterprise Support 95131 851-1307 Enterprise Support (3 Year, No Phones) Global Enterprise Support 95132 851-1304 Enterprise Support (3 Year, Full Coverage) Global Enterprise Support 95151 851-1308 Enterprise Support (5 Year, No Phones) Global Enterprise Support 95152 851-1305 Enterprise Support (5 Year, Full Coverage) Page 20 of 42

Global Enterprise Support 95211 851-1309 Enterprise Support (1 Year, No Phones, Next Business Day Onsite Switch Replacement). Allow 30 days from purchase for contract activation in the U.S. 60 days for other countries. Min. $1800 ($US or equivalent) Global Enterprise Support 95212 851-1312 Enterprise Support (1 Year, Full Coverage, Next Business Day Onsite Switch Replacement). Allow 30 days from purchase for contract activation in the U.S. 60 days for other countries. Min. $1800 ($US or equivalent) Global Enterprise Support 95231 851-1310 Enterprise Support (3 Year, No Phones, Next Business Day Onsite Switch Replacement). Allow 30 days from purchase for contract activation in the U.S. 60 days for other countries. Min. $1800 per year ($US or equivalent) Global Enterprise Support 95232 851-1313 Enterprise Support (3 Year, Full Coverage, Next Business Day Onsite Switch Replacement). Allow 30 days from purchase for contract activation in the U.S. 60 days for other countries. Min. $1800 per year ($US or equivalent) Global Enterprise Support 95251 851-1311 Enterprise Support (5 Year, No Phones, Next Business Day Onsite Switch Replacement). Allow 30 days from purchase for contract activation in the U.S. 60 days for other countries. Min. $1800 per year ($US or equivalent) Global Enterprise Support 95252 851-1314 Enterprise Support (5 Year, Full Coverage, Next Business Day Onsite Switch Replacement). Allow 30 days from purchase for contract activation in the U.S. 60 days for other countries. Min. $1800 per year ($US or equivalent) Global Enterprise Support 95331 851-1319 Enterprise Support (3 Year, No Phones, 4hr Onsite Switch Replacement). Allow 30 days from purchase for contract activation in the U.S. 60 days for other countries. Min. $1800 per year ($US or equivalent) Global Enterprise Support 95332 851-1316 Enterprise Support (3 Year, Full Coverage, 4hr Onsite Switch Replacement). Allow 30 days from purchase for contract activation in the U.S. 60 days for other countries. Min. $1800 per year ($US or equivalent) Global Enterprise Support 95351 851-1320 Enterprise Support (5 Year, No Phones, 4hr Onsite Switch Replacement). Allow 30 days from purchase for contract activation in the U.S. 60 days for other countries. Min. $1800 per year ($US or equivalent) Page 21 of 42

Global Enterprise Support 95352 851-1317 Enterprise Support (5 Year, Full Coverage, 4hr Onsite Switch Replacement). Allow 30 days from purchase for contract activation in the U.S. 60 days for other countries. Min. $1800 per year ($US or equivalent) Global Enterprise Support 97133 851-1452 Enterprise Support - E-Rate, 1-Yr, No Phones, No RMA. Includes software downloads, bug fixes, and access to a technical assistance center. Global Enterprise Support 97134 851-1453 Enterprise Support - E-Rate, 3-Yr, No Phones, No RMA. Includes software downloads, bug fixes, and access to a technical assistance center. Global Enterprise Support 97135 851-1454 Enterprise Support - E-Rate, 5-Yr, No Phones, No RMA. Includes software downloads, bug fixes, and access to a technical assistance center. Global 91057 851-1079 1 additional test agent for VoIP Readiness Assessment, 3- $ 150.00 S1N 10 agents total. Must be ordered with SKU 91072. Global 91058 851-1080 1 additional test agent for VoIP Readiness Assessment, 11 $ 100.00 S1N or more agents total. Must be ordered with SKU 91072, qty 1 and SKU 91057, qty 8. Global 91072 851-1110 VoIP readiness assessment, remote. Includes 1-2 test $ 1,500.00 S1N agents and project report Global 91077 851-1338 Enterprise Advanced Queue Access 1 year - Additional $ 6,000.00 S1N Global Global Global Global Global Global Global Engineer 91086 851-1349 High Touch Service - services price for High Touch model that includes onsite delivery during business hours 91087 851-1350 Shared Service - services price for remote shared service model during business hours 91090 851-1353 Miscellaneous minor parts charge when does implementation 91098 851-1361 Contact Center includes Remote Discovery, Project Management and Onsite Programming during business hours $ 250.00 S1N 91136 851-1403 Contact Center Reports Consulting - Remote $ 1,200.00 S1N 91137 851-1404 Contact Center Reports Consulting - Onsite $ 2,400.00 S1N 91138 851-1405 Contact Center Reports Consulting + 4 Reports - Remote $ 2,400.00 S1N Page 22 of 42

Global 91139 851-1406 Contact Center Reports Consulting + 4 Reports - Onsite $ 3,600.00 S1N Global 91140 851-1407 Contact Center Reports Consulting + 6 Reports - Remote $ 2,900.00 S1N Global 91141 851-1408 Contact Center Reports Consulting + 6 Reports - Onsite $ 4,100.00 S1N Global 91142 851-1409 Contact Center Reports Consulting + 8 Reports - Remote $ 3,300.00 S1N Global 91143 851-1410 Contact Center Reports Consulting + 8 Reports - Onsite $ 4,500.00 S1N Global 91280 851-1516 Mobility Pilot - excludes travel and $ 9,000.00 S1N expenses Global 91293 851-1566 Healthcheck service for Unified Communications solution $ 15,000.00 S1N deployments. Onsite, T&E included for HQ site only. Global 91294 851-1567 Healthcheck service for Contact Center solution $ 15,000.00 S1N deployments. Onsite, T&E included for HQ site only. Global 91295 851-1568 Healthcheck service for Contact Center solution $ 12,500.00 S1N deployments. Remote. Global 91296 851-1569 Healthcheck service for Unified Communication solution $ 12,500.00 S1N deployments. Remote. Global 91299 851-1577 Upgrade service for Unified Communications system with project management, planning and upgrade activities performed remotely with onsite support by the Partner Global Global Global and/or Customer. 91300 851-1578 Upgrade service for Unified Communications system with project management and planning plus a engineer onsite (at one site) to perform upgrade activities. Remote sites supported by the Partner and/or Customer. 91310 851-1601 Custom work engagement based on a Statement of Work 91314 851-1670 Hands-on Mentoring for Unified Communications, #1. Custom quote required if config falls outside criteria for standard pricing. $ 8,700.00 S1N Global 91315 851-1671 Hands-on Mentoring for Unified Communications, #2. Custom quote required if config falls outside criteria for standard pricing. $ 3,780.00 S1N Page 23 of 42

Global 91316 851-1672 Hands-on Mentoring for Contact Center, #1. Custom quote required if config falls $ 9,980.00 S1N Global Global Global Global Global Global Global Global outside criteria for standard pricing. 91317 851-1673 Hands-on Mentoring for Contact Center, #2. Custom quote required if config falls outside criteria for standard pricing. 91318 851-1674 Hands-on Mentoring for Mobility, #1. Custom quote required if config falls outside criteria for standard pricing. 91319 851-1675 Hands-on Mentoring for Mobility, #2. Custom quote required if config falls outside criteria for standard pricing. 92483 851-1636 Network design/configure/install, remote. Single site, 1-10 phones. Includes at least 1 firewall, 1 core L3 voice switch, multiple L2 POE voice switches, 1 mngd svcs router & 1 WLAN controller with APs, as required. Doesn't include network assessment. 92484 851-1637 Network design/configure/install, remote. Single site, 11-25 phones. Includes at least 1 firewall, 1 core L3 voice switch, multiple L2 POE voice switches, 1 managed svcs router & 1 WLAN controller with APs, as required. Doesn't include network assessment. 92485 851-1638 Network design/configure/install, remote. Single site, 26-50 phones. Includes at least 1 firewall, 1 core L3 voice switch, multiple L2 POE voice switches, 1 mngd svcs router & 1 WLAN controller with APs, as required. Doesn't include network assessment. 92486 851-1639 Network design/configure/install, remote. Single site, 51-75 phones. Includes at least 1 firewall, 1 core L3 voice switch, multiple L2 POE voice switches, 1 mngd svcs router & 1 WLAN controller with APs, as required. Doesn't include network assessment. 92487 851-1640 Network design/configure/install, remote. Single site, 76-100 phones. Includes at least 1 firewall, 1 core L3 voice switch, multiple L2 POE voice switches, 1 mngd svcs router & 1 WLAN controller with APs, as required. Doesn't include network assessment. $ 3,960.00 S1N $ 5,310.00 S1N $ 2,340.00 S1N $ 450.00 S1N $ 675.00 S1N $ 900.00 S1N $ 1,125.00 S1N $ 1,575.00 S1N Page 24 of 42

Global 92488 851-1641 Network design/configure/install, remote. Single site, 101-150 phones. Includes at least 1 firewall, 1 core L3 voice switch, multiple L2 POE voice switches, 1 mngd svcs router & 1 WLAN controller with APs, as required. Doesn't include $ 2,250.00 S1N Global Global Global Global Global Global Global Global network assessment. 92489 851-1642 Network design/configure/install, remote. Single site, 151-200 phones. Includes at least 1 firewall, 1 core L3 voice switch, multiple L2 POE voice switches, 1 mngd svcs router & 1 WLAN controller with APs, as required. Doesn't include network assessment. 92490 851-1643 Network design/configure/install, remote. Single site, 201-300 phones. Includes at least 1 firewall, 1 core L3 voice switch, multiple L2 POE voice switches, 1 mngd svcs router & 1 WLAN controller with APs, as required. Doesn't include network assessment. 92491 851-1644 Network design/configure/install, remote. Single site, 301-500 phones. Includes at least 1 firewall, 1 core L3 voice switch, multiple L2 POE voice switches, 1 mngd svcs router & 1 WLAN controller with APs, as required. Doesn't include network assessment. 92492 851-1645 Network design/configure/install, remote. Single site, 501-750 phones. Includes at least 1 firewall, 1 core L3 voice switch, multiple L2 POE voice switches, 1 mngd svcs router & 1 WLAN controller with APs, as required. Doesn't include network assessment. 92493 851-1646 Network design/configure/install, remote. Single site, 751-1000 phones. Includes at least 1 firewall, 1 core L3 voice switch, multiple L2 POE voice switches, 1 mngd svcs router & 1 WLAN controller with APs, as required. Doesn't include network assessment. 92494 851-1647 Network Design Validation, Remote. Up to 500 phones and 5 sites. Assures network design fully supports voice & video. Includes review of network schema & configs, written report, and conf call to discuss results 92495 851-1648 Network Diagnosis, Remote. Includes isolation & characterization of Data Network issues, excludes remediation. No charge if behavior is caused by system 92496 851-1649 Network Diagnosis, On-Site. Includes isolation & characterization of Data Network issues, excludes remediation. No charge if behavior is caused by system. $ 3,150.00 S1N $ 4,275.00 S1N $ 5,625.00 S1N $ 7,200.00 S1N $ 9,000.00 S1N $ 1,000.00 S1N $ 1,500.00 S1N $ 2,800.00 S1N Page 25 of 42

Global 92497 851-1650 Non-standard Network work. Requires custom quote. Global 93157 851-1246 Remote Assist Service, Business Hours (8:00AM-5:00PM Monday - Friday). Time and Materials, hourly rate, two $ 225.00 S1N Global Global Global Global hours minimum. 93158 851-1247 Remote Assist Service, Evening Hours and Saturday (5:01PM-7:59AM Monday - Friday and all day Saturday). Time and Materials, hourly rate, two hours minimum. 93159 851-1248 Remote Assist Service, Sunday and Holidays (Sunday and ShoreTel Holidays). Time and Materials, hourly rate, two hours minimum. 93160 851-1249 Project Technical Account Manager - Time and Materials - Full Day Rate (Five days minimum, 8:00AM-5:00PM Monday - Friday, Travel and Expense extra) 93197 851-1605 Replace phrase "ShoreTel" with a customer designated company name in the SA-100/400 prompts. Customer must provide WAV file with proper pronounciation. 97172 851-1662 Remote SBE 100 system implementation. Up to 5 sites, 1-25 users. 97173 851-1663 Remote SBE 100 system implementation. Up to 5 sites, 26-50 users. 97174 851-1664 Remote SBE 100 system implementation. Up to 5 sites, 51-75 users. 97175 851-1665 Remote SBE 100 system implementation. Up to 5 sites, 76-100 users. Global Global Global Global Global Out of Warranty / Expired Support Global Professional 93080 851-1074 Professional Custom Software (NOTE: Due to inherent variability in delivery timeframe, custom software must be submitted on a separate order and can not be combined in a single order with other products) $ 338.00 S1N $ 450.00 S1N $ 1,800.00 S1N $ 1,350.00 S1N $ 2,250.00 S1N $ 3,600.00 S1N $ 4,200.00 S1N $ 4,800.00 S1N 10000 830-1000 Voice Switch Re-certification Fee $ 750.00 S1N Global Professional 18068 615-1055 Advanced Applications Remote Support - 1 hour of time for design or installation assistance from an Advanced Applications software developer. Global Professional 18069 615-1056 Advanced Applications Remote Support - 2 hours of time for design or installation assistance from an Advanced Applications software developer. $ 400.00 S1N $ 800.00 S1N Page 26 of 42

Global Professional 18070 615-1057 Advanced Applications Remote Support - 4 hours of time $ 1,600.00 S1N for design or installation assistance from an Advanced Applications software developer. Global Training 92023 851-1299 Onsite Training - End Users & System Administrators - Full $ 3,500.00 S1N Day - Up to 80 Students Per Site (Travel & Expenses Included) Global Training 93051 851-1035 3201 Communicator Training (per student) $ 195.00 S1N Global Training 93052 851-1036 3201 Communicator Group Training (up to 8 students) $ 1,250.00 S1N Global Training 93053 851-1037 3205 System Administrator Training (per student) $ 649.00 S1N Global Training 93054 851-1038 3205 System Administrator Group Training (up to 6 $ 3,125.00 S1N Students) Global Training 93061 851-1043 3200 Implementing the IP System Training (per student) $ 3,125.00 S1N Global Training 93066 851-1055 Custom Training / Customer Quote Global Training 93069 851-1085 3405 Contact Center System Administrator Training (Per $ 395.00 S1N Student) Global Training 93071 851-1087 3404 Contact Center Supervisor Training (Per Student) $ 195.00 S1N Global Training 93072 851-1088 3401 Contact Center Agent Training (Per Student) $ 99.00 S1N Global Training 93074 851-1106 Onsite Contact Center User Training - Full Day - Up to 80 $ 3,500.00 S1N Students Per Site (Travel & Expenses Included) Global Training 93078 851-1094 3400 Implementing Contact Center Training (per student) $ 3,125.00 S1N Global Training 93079 851-1095 3210 Maintaining and Supporting the IP System Training $ 3,125.00 S1N (per student) Global Training 93194 851-1572 3401sp Contact Center Agent Training, Self-Paced $ 49.00 S1N elearning (Per Student) Global Training 93195 851-1573 3404sp Contact Center Supervisor Training, Self-Paced $ 99.00 S1N elearning (Per Student) Global Training 93196 851-1574 Onsite Mobility Training - End Users & Administrators - Full $ 3,500.00 S1N Day - Up to 80 Students Per Site (Travel & Expenses Included) Global Training 93255 851-1506 3410 Maintaining and Supporting Contact Center Training $ 2,250.00 S1N (per student) Global Training 93256 851-1507 3406 Using and Designing ShoreTel Contact Center $ 750.00 S1N Reports Training (per student) Global Training 93258 851-1509 3205sp System Administrator Training, Self-Paced $ 449.00 S1N elearning (per student) Global Training 93259 851-1558 3505 Mobility System Administrator Training (per student) $ 595.00 S1N Global Training 93260 851-1651 3206 Implementing the IP 930D Wireless Phone Training, Self-Paced elearning (Per Student) $ 125.00 S1N Page 27 of 42

Global Training 93261 851-1652 3200u Implementing the UC Solution Release Update $ 250.00 S1N Training, Self-Paced elearning (Per Student) Global Training 93262 851-1653 3200s Implementing the UC Solution COURSE, Self-Study $ 1,000.00 S1N (Per Student) Global Training 93263 851-1654 3210s Implementing the UC Solution COURSE, Self-Study $ 1,000.00 S1N (Per Student) Global Training 93264 851-1655 3400s Implementing Contact Center COURSE, Self-Study $ 1,000.00 S1N (Per Student) Global Training 93265 851-1656 3410s Maintaining and Supporting Contact Center $ 750.00 S1N COURSE, Self-Study (Per Student) Global Training 93266 851-1657 3420s Using and Designing Contact Center Reports $ 250.00 S1N COURSE, Self-Study (Per Student) Global Training 93267 851-1658 3500s Implementing the Mobility Solution, Self-Study $ 750.00 S1N Course (Per Student) Global Training 93268 851-1659 3510s Maintaining and Supporting the Mobility Solution, $ 500.00 S1N Self-Study Course (Per Student) Global Training 97176 851-1666 3220 Advanced Support for the ShoreTel UC Solution $ 3,125.00 S1N Training (per student) Global Training 97177 851-1667 3400u ECC and Support Certification $ 125.00 S1N Update Training, Self-Paced elearning (Per Student) Global Training 97178 851-1668 3500u Mobility and Support Certification $ 125.00 S1N Update Training, Self-Paced elearning (Per Student) Global VoIP Network 91063 851-1068 Network Design Service (per hour) $ 250.00 S1N Global Partner Support 91302 851-1585 Partner Support with annual billing for a 3 year term, phones included. Penalty fee applies for early cancellation. Global Partner Support 91303 851-1586 Partner Support with annual billing for a 3 year term, NP (phones not included). Penalty fee applies for early cancellation. Global Partner Support 91304 851-1587 Partner Support with annual billing for a 5 year term, phones included. Penalty fee applies for early cancellation. Global Partner Support 91305 851-1588 Partner Support with annual billing for a 5 year term, NP (phones not included). Penalty fee applies for early cancellation. Global Partner Support 91306 851-1593 Partner Support with annual billing for a 3 year term, phones included. Penalty fee applies for early cancellation. Add ons are pro-rated to the end of the term and billed once. $ 1.00 S3N $ 1.00 S3N $ 1.00 S3N $ 1.00 S3N $ 1.00 S3N Page 28 of 42

Global Partner Support 91307 851-1594 Partner Support with annual billing for a 3 year term, NP $ 1.00 S3N (phones not included). Penalty fee applies for early cancellation. Add ons are pro-rated to the end of the term and billed once. Global Partner Support 91308 851-1595 Partner Support with annual billing for a 5 year term, $ 1.00 S3N phones included. Penalty fee applies for early cancellation. Add ons are pro-rated to the end of the term and billed once. Global Partner Support 91309 851-1596 Partner Support with annual billing for a 5 year term, NP $ 1.00 S3N (phones not included). Penalty fee applies for early cancellation. Add ons are pro-rated to the end of the term and billed once. Global Partner Support 91454 851-1612 Partner Support - Advantage Core, 1-Yr, No Phones. 1 $ 1.00 S3N year service agreement providing Partner Support excluding phones, with essential Technical Account Manager services. Global Partner Support 91455 851-1613 Partner Support - Advantage Core, 3-Yr, No Phones. 3 $ 1.00 S3N year service agreement providing Partner Support excluding phones, with essential Technical Account Manager services. Global Partner Support 91456 851-1614 Partner Support - Advantage Core, 5-Yr, No Phones. 5 $ 1.00 S3N year service agreement providing Partner Support excluding phones, with essential Technical Account Manager services. Global Partner Support 91457 851-1615 Partner Support - Advantage Core, 1-Yr, Full. 1 year $ 1.00 S3N service agreement providing Partner Support including phones, with essential Technical Account Manager services. Global Partner Support 91458 851-1616 Partner Support - Advantage Core, 3-Yr, Full. 3 year $ 1.00 S3N service agreement providing Partner Support including phones, with essential Technical Account Manager services. Global Partner Support 91459 851-1617 Partner Support - Advantage Core, 5-Yr, Full. 5 year $ 1.00 S3N service agreement providing Partner Support including phones, with essential Technical Account Manager services. Global Partner Support 91460 851-1618 Partner Support - Advantage Pro, 1-Yr, No Phones. 1 year service agreement providing Partner Support excluding phones, with Full Technical Account Manager services. $ 1.00 S3N Page 29 of 42

Global Partner Support 91461 851-1619 Partner Support - Advantage Pro, 3-Yr, No Phones. 3 year service agreement providing Partner Support excluding phones, with Full Technical Account Manager services. $ 1.00 S3N Global Partner Support 91462 851-1620 Partner Support - Advantage Pro, 5-Yr, No Phones. 5 year service agreement providing Partner Support excluding phones, with Full Technical Account Manager services. Global Partner Support 91463 851-1621 Partner Support - Advantage Pro, 1-Yr, Full. 1 year service agreement providing Partner Support including phones, with Full Technical Account Manager services. Global Partner Support 91464 851-1622 Partner Support - Advantage Pro, 3-Yr, Full. 3 year service agreement providing Partner Support including phones, with Full Technical Account Manager services. Global Partner Support 91465 851-1623 Partner Support - Advantage Pro, 5-Yr, Full. 5 year service agreement providing Partner Support including phones, with Full Technical Account Manager services. Global Partner Support 91466 851-1624 Partner Support - Plus Core, 1-Yr, No Phones. 1 year service agreement providing Partner Support excluding phones, with essential Technical Account Manager services. Global Partner Support 91467 851-1625 Partner Support - Plus Core, 3-Yr, No Phones. 3 year service agreement providing Partner Support excluding phones, with essential Technical Account Manager services. Global Partner Support 91468 851-1626 Partner Support - Plus Core, 5-Yr, No Phones. 5 year service agreement providing Partner Support excluding phones, with essential Technical Account Manager services. Global Partner Support 91469 851-1627 Partner Support - Plus Core, 1-Yr, Full. 1 year service agreement providing Partner Support including phones, with essential Technical Account Manager services. Global Partner Support 91470 851-1628 Partner Support - Plus Core, 3-Yr, Full. 3 year service agreement providing Partner Support including phones, with essential Technical Account Manager services. Global Partner Support 91471 851-1629 Partner Support - Plus Core, 5-Yr, Full. 5 year service agreement providing Partner Support including phones, with essential Technical Account Manager services. $ 1.00 S3N $ 1.00 S3N $ 1.00 S3N $ 1.00 S3N $ 1.00 S3N $ 1.00 S3N $ 1.00 S3N $ 1.00 S3N $ 1.00 S3N $ 1.00 S3N Page 30 of 42

Global Partner Support 91472 851-1630 Partner Support - Plus Pro, 1-Yr, No Phones. 1 year $ 1.00 S3N service agreement providing Partner Support excluding phones, with Full Technical Account Manager services. Global Partner Support 91473 851-1631 Partner Support - Plus Pro, 3-Yr, No Phones. 3 year $ 1.00 S3N service agreement providing Partner Support excluding phones, with Full Technical Account Manager services. Global Partner Support 91474 851-1632 Partner Support - Plus Pro, 5-Yr, No Phones. 5 year $ 1.00 S3N service agreement providing Partner Support excluding phones, with Full Technical Account Manager services. Global Partner Support 91475 851-1633 Partner Support - Plus Pro, 1-Yr, Full. 1 year service $ 1.00 S3N agreement providing Partner Support including phones, with Full Technical Account Manager services. Global Partner Support 91476 851-1634 Partner Support - Plus Pro, 3-Yr, Full. 3 year service $ 1.00 S3N agreement providing Partner Support including phones, with Full Technical Account Manager services. Global Partner Support 91477 851-1635 Partner Support - Plus Pro, 5-Yr, Full. 5 year service $ 1.00 S3N agreement providing Partner Support including phones, with Full Technical Account Manager services. Global Partner Support 93182 851-1286 Two Months Service Contract Extension $ - S3N Global Partner Support 94111 851-1330 Partner Support (1 Year, No Phones) $ 1.00 S3N Global Partner Support 94112 851-1333 Partner Support (1 Year, Full Coverage) $ 1.00 S3N Global Partner Support 94131 851-1331 Partner Support (3 Year, No Phones) $ 1.00 S3N Global Partner Support 94132 851-1334 Partner Support (3 Year, Full Coverage) $ 1.00 S3N Global Partner Support 94151 851-1332 Partner Support (5 Year, No Phones) $ 1.00 S3N Global Partner Support 94152 851-1335 Partner Support (5 Year, Full Coverage) $ 1.00 S3N Global Partner Support 97136 851-1449 Partner Support - E-Rate, 1-Yr, No Phones, No RMA. $ 1.00 S3N Includes software downloads, bug fixes, and access to a technical assistance center. Global Partner Support 97137 851-1450 Partner Support - E-Rate, 3-Yr, No Phones, No RMA. $ 1.00 S3N Includes software downloads, bug fixes, and access to a technical assistance center. Global Partner Support 97138 851-1451 Partner Support - E-Rate, 5-Yr, No Phones, No RMA. $ 1.00 S3N Includes software downloads, bug fixes, and access to a technical assistance center. Global Partner Support 97139 851-1455 Partner Support - FAST START, 1-Yr, No phones. New partners only. Requires 3200e certification. Includes Knowledgebase access, SW downloads, bug fixes, Level 3 /4 TAC support, RMA. $ 1.00 S3N Page 31 of 42

Global Partner Support 97140 851-1456 Partner Support - FAST START, 1-Yr, Full. New partners $ 1.00 S3N only. Requires 3200e certification. Includes Knowledgebase access, SW downloads, bug fixes, Level 3 /4 TAC support, RMA. Global Shared Support 91144 851-1411 Shared Support for Applications, 1-Yr, Full. 1 year service $ 1.00 S4N agreement providing Partner Support for the IPBX and Enterprise Support for Apps. Global Shared Support 91145 851-1412 Shared Support for Applications, 3-Yr, Full. 3 year service $ 1.00 S4N agreement providing Partner Support for the IPBX and Enterprise Support for Apps. Global Shared Support 91146 851-1413 Shared Support for Applications, 5-Yr, Full. 5 year service $ 1.00 S4N agreement providing Partner Support for the IPBX and Enterprise Support for Apps. Global Shared Support 91147 851-1414 Shared Support for Mobility, 1-Yr, Full. 1 year service $ 1.00 S4N agreement providing Partner Support for the IPBX and Enterprise Support for Mobility. Global Shared Support 91148 851-1415 Shared Support for Mobility, 3-Yr, Full. 3 year service $ 1.00 S4N agreement providing Partner Support for the IPBX and Enterprise Support for Mobility. Global Shared Support 91149 851-1416 Shared Support for Mobility, 5-Yr, Full. 5 year service $ 1.00 S4N agreement providing Partner Support for the IPBX and Enterprise Support for Mobility. Global Shared Support 93189 851-1371 Shared Support for Contact Center - 1-Yr, Full. 1 year $ 1.00 S4N service agreement providing Partner Support for the IPBX and Enterprise Support for the Contact Center. Global Shared Support 93190 851-1372 Shared Support for Contact Center - 3-Yr, Full. 3 year $ 1.00 S4N service agreement providing Partner Support for the IPBX and Enterprise Support for the Contact Center. Global Shared Support 93191 851-1373 Shared Support for Contact Center - 5-Yr, Full. 5 year $ 1.00 S4N service agreement providing Partner Support for the IPBX and Enterprise Support for the Contact Center. Global Shared Support 97147 851-1522 Shared Support for Contact Center, 1-Yr, No Phones. 1 $ 1.00 S4N year service agreement providing Partner Support for the IPBX and Enterprise Support for the ECC with no phones support. Global Shared Support 97148 851-1523 Shared Support for Contact Center, 3-Yr, No Phones. 3 year service agreement providing Partner Support for the IPBX and Enterprise Support for the ECC with no phones support. $ 1.00 S4N Page 32 of 42

Global Shared Support 97149 851-1524 Shared Support for Contact Center, 5-Yr, No Phones. 5 $ 1.00 S4N year service agreement providing Partner Support for the IPBX and Enterprise Support for the ECC with no phones support. Global Shared Support 97150 851-1525 Shared Support for Mobility, 1-Yr, No Phones. 1 year service agreement providing Partner Support for the IPBX and Enterprise Support for Mobility with no phones support. $ 1.00 S4N Global Shared Support 97151 851-1526 Shared Support for Mobility, 3-Yr, No Phones. 3 year service agreement providing Partner Support for the IPBX and Enterprise Support for Mobility with no phones support. Global Shared Support 97152 851-1527 Shared Support for Mobility, 5-Yr, No Phones. 5 year service agreement providing Partner Support for the IPBX and Enterprise Support for Mobility with no phones support. Global Shared Support 97153 851-1528 Shared Support for Applications, 1-Yr, No Phones. 1 year service agreement providing Partner Support for the IPBX and Enterprise Support for Apps with no phones support. Global Shared Support 97154 851-1529 Shared Support for Applications, 3-Yr, No Phones. 3 year service agreement providing Partner Support for the IPBX and Enterprise Support for Apps with no phones support. Global Shared Support 97155 851-1530 Shared Support for Applications, 5-Yr, No Phones. 5 year service agreement providing Partner Support for the IPBX and Enterprise Support for Apps with no phones support. $ 1.00 S4N $ 1.00 S4N $ 1.00 S4N $ 1.00 S4N $ 1.00 S4N Other Black Box 5000 UP3P-235 ITW Link CO Line Protection $ 16.88 Other Black Box 5001 MGB-SGL-1 ITW Link CO Line Protector Ground Bar $ 13.78 Other Black Box 5002 DTK-SL-50A Diteck Protector 50 Service Voltage $ 18.48 Other Black Box 5003 DTK-SL-95A Diteck Protector 95 Service Voltage $ 18.48 Other Black Box 5004 DTK-SIGB Diteck Protector Ground Bar $ 10.92 Other Black Box 5005 SP513A-R2 BBOX T1/PRI Protector $ 71.36 Other Black Box 5006 SP515A-R2 BBOX DB9 Serail Port Protector $ 36.08 Other Black Box 5007 NET9RMBLK APC Black Rackmount SurgeArrest 9 Outlet 120V $ 105.84 Other Black Box 5008 APC Power-Saving Performance SurgeArrest, 11 Outlets $ 45.36 P11GTV with Phone and Video Protection, 120V Other Black Box 5009 APC Performance SurgeArrest 11 Outlet with Phone $ 45.36 P11VNT3 (Splitter), Coax and Ethernet Protection, 120V Page 33 of 42

Other Black Box 5010 LE1200 Line-R 1200VA Automatic Voltage Regulator $ 62.16 Other Black Box 5011 LE600 Line-R 600VA Automatic Voltage Regulator $ 50.40 Other Black Box 5012 APC AV Black J Type 1.5kVA Power Conditioner with $ 680.40 J15BLK Battery Backup 120V Other Black Box 5013 SMX1500RM2U APC Smart UPS X 1500VA Rack/Tower LCD 120V $ 966.00 Other Black Box 5014 SMT1000 APC Smart UPS X 1000VA LCD 120V $ 528.36 Other Black Box 5015 SMX1000 APC Smart UPS X 1000VA Rack/Tower LCD 120V $ 736.68 Other Black Box 5016 SMT1500 APC Smart UPS X 1500VA LCD 120V $ 649.32 Other Black Box 5017 SMT750 APC Smart UPS X 750VA LCD 120V $ 383.04 Other Black Box 5018 SMX750 APC Smart UPS X 750VA Rack/Tower LCD 120V $ 593.04 Other Black Box 5019 APC Smart-UPS X-Series 48V External Battery Pack $ 619.08 SMX48RMBP2U Rack/Tower Other Black Box 5020 RBC48 Replacement Battery Pack for SUA750 UPS $ 115.08 Other Black Box 5021 RBC7 Replacement Battery Pack for SUA750XL UPS $ 201.60 Other Black Box 5022 RBC26 Replacement Battery Pack for SU24RMXLBP2U $ 269.64 Other Black Box 5023 SMT2200 APC Smart-UPS 2200VA LCD 120V $ 1,033.20 Other Black Box 5024 SMT2200RM2U APC Smart-UPS 2200VA LCD 120V Rack Mount $ 1,331.40 Other Black Box 5025 APC Smart-UPS XL 48V Battery Pack Tower/Rack $ 778.68 SUA48XLBP Convertible Other Black Box 5026 APC Smart-UPS XL 3000VA 120V Tower/Rack Convertible $ 1,717.80 SUA3000XL Other Black Box 5027 SURTD5000RMXLP3UAPC Smart-UPS RT 5000VA RM 208V to 208/120V $ 5,065.20 Other Black Box 5028 SURT192RMXLBP3UAPC Smart-UPS RT 192V RM Battery Pack $ 1,310.40 Other Black Box 5029 BBNSUSB-2 USB Memory Stick $ 46.20 Other Black Box 5030 TENN PC Windows PC $ 693.29 Other Black Box 5031 TENPC MONITOR & KEYBOARD (MT202 & F8E223) $ 155.78 Other Black Box 5032 BBNS-TSP Trivium Support Plan $ 357.00 Other Black Box 5033 T1 ESF CSU ACE (T1 CSU/DSU Model) For DX120 T1/Pri Card $ 431.76 Other Black Box 5034 BBNSSERIAL Serial Card for PC Applications $ 54.60 Other Black Box 5035 BBOX Fiber Optic Modem 850 nm, MM, 15 db, LED ST $ 713.96 MT651A-ST-R2 Interface, db 15 and RJ48, 115 VAC power supply Other Black Box 5036 BBOX Fiber Optic Modem, 1300 nm, SM, 2- db, Laser, ST $ 1,041.56 MT650A-ST-R3 Interface, db 15 and RJ 48, 115 VAC power supply Other Black Box 5037 Black Box 16 PORT 10/100/1000MANAGED SWITCH W/4 $ 184.76 LGB2002A-R2 SFP Other Black Box 5038 Black Box 24 PORT 10/100/1000MANAGED SWITCH W/2 $ 251.96 LGB2003A-R2 SFP Other Black Box 5039 LGB200C-MLC Black Box OPTICAL TRANSCEIVER SFP MM 850NM LC $ 49.52 Other Black Box 5040 Black Box OPTICAL TRANSCEIVER SFP SM 1310NM LC $ 46.16 LFP-413 10KM Page 34 of 42

Other Black Box 5041 Black Box OPTICAL TRANSCEIVER SFP SM 1550NM LC $ 335.96 LGB200C-SLC30 30KM Other Black Box 5042 LGB2004C-MMSX Black Box Gigabit Module $ 240.24 Other Black Box 5043 LHC018A-AC-R2 Black Box Media Convertor Chassis 18 Port $ 354.44 Other Black Box 5044 Black Box ST to Rj45 Media Convertor with Power Supply $ 100.98 LHC013A-R2 Other Black Box 5045 ME802A-R3 Black Box Short Haul Serial Modems $ 155.36 Other Black Box 6000 RM069-R3 3'x19" Wall Equipment Rack 20U $ 142.36 Other Black Box 6001 RM162A-R3 7'x19" Floor Equipment Rack $ 167.96 Other Black Box 6002 RM650 12" Cable Runway (6 ft.) $ 42.36 Other Black Box 6003 RM655 Wall Angle Support Kit $ 14.36 Other Black Box 6004 RM653-R2 Bbox Rack To Runway Mounting Kit $ 21.56 Other Black Box 6005 RM696 Black Box Rack to Wall Kit $ 115.16 Other Black Box 6006 RMTS04 BBOX one sided rack shelf $ 44.48 Other Black Box 6007 RMTS07-19 BBOX two sided rack shelf $ 125.96 Other Black Box 6008 RM028 BBOX Keyboard/Mouse/Monitor Shelf $ 193.56 Other Black Box 6009 RM382-R2 BBOX Keyboard/Mouse Pad Shelf $ 127.96 Other Black Box 6010 JPM147A-R2 BBOX Rack Cable Manager $ 41.12 Other Black Box 6011 RM130 Double-Sided Premier Cable Manager, 84", 3" Channel $ 265.40 Other Black Box 6012 RM064-R2 Grounding Bar for a 19" Rack $ 34.40 Other Black Box 6013 RM066-R2 Wall Mount Buss Bar $ 128.00 Other Black Box 6014 GigaBase 350 CAT5e, 350-MHz Solid Bulk Cable, PVC, $ 104.00 EYN851A-PB-1000 Blue, 1000-ft. (304.8-m) Other Black Box 6015 GigaBase 350 CAT5e, 350-MHz Solid Bulk Cable, Plenum, $ 200.00 EYN850A-PB-1000 Blue, 1000-ft. (304.8-m) Other Black Box 6016 GigaBase CAT5e Patch Panel, Universal Wiring, $ 135.96 JPM902A-R4 Component Level, 24-Port, 1UGigaBase CAT5e Patch Panel, Universal Wiring, Component Level, 24-Port, 1U Other Black Box 6017 GigaBase CAT5e Patch Panel, Universal Wiring, $ 247.96 JPM906A-R4 Component Level, 48-Port, 2U Other Black Box 6018 Wallmount Patch Panel Bracket, 19"W, M5 Holes, 4" Deep, $ 60.44 JPM054 Hinged Lip, 4U (7"H) Other Black Box 6019 EVNSLXX-0001 Cat 5e Patch Cord -1 ft. $ 3.96 Other Black Box 6020 EVNSLXX-0002 Cat 5e Patch Cord -2 ft. $ 4.36 Other Black Box 6021 EVNSLXX-0003 Cat 5e Patch Cord -3 ft. $ 4.76 Other Black Box 6022 EVNSLXX-0004 Cat 5e Patch Cord -4 ft. $ 5.16 Other Black Box 6023 EVNSLXX-0005 Cat 5e Patch Cord -5 ft. $ 5.56 Other Black Box 6024 EVNSLXX-0006 Cat 5e Patch Cord -6 ft. $ 5.96 Other Black Box 6025 EVNSLXX-0007 Cat 5e Patch Cord -7 ft. $ 6.36 Other Black Box 6026 EVNSLXX-00010 Cat 5e Patch Cord -10 ft. $ 7.56 Page 35 of 42

Other Black Box 6027 EVNSLXX-0015 Cat 5e Patch Cord -15 ft. $ 10.36 Other Black Box 6028 EVNSLXX-0020 Cat 5e Patch Cord -20 ft. $ 11.96 Other Black Box 6029 EVNSLXX-0025 Cat 5e Patch Cord -25 ft. $ 13.56 Other Black Box 6030 EVNSLXX-0030 Cat 5e Patch Cord -30 ft. $ 19.16 Other Black Box 6031 EVNSLXX-0050 Cat 5e Patch Cord -50 ft. $ 23.16 Other Black Box 6032 EVNSLXX-0100 Cat 5e Patch Cord -100 ft. $ 47.96 Other Black Box 6033 WP456 Single Gang Faceplate 1 Port $ 3.96 Other Black Box 6034 WP462 Single Gang Faceplate 2 Port $ 3.96 Other Black Box 6035 WP474 Single Gang Faceplate 4 Port $ 3.96 Other Black Box 6036 FM330C Blanks 10 Pack $ 6.36 Other Black Box 6037 FM240 Cat 3 Jack - RJ-11 $ 5.56 Other Black Box 6038 FM922 Cat 5e Jack - RJ-45 $ 6.36 Other Black Box 6039 FM632 Cat 6 Jack - RJ-45 $ 8.76 Other Black Box 6040 WP377-R4 Surface Faceplate 2 Port $ 4.36 Other Black Box 6041 WP379-R3 Surface Faceplate 4 Port $ 5.56 Other Black Box 6042 FM012 RJ11 Base Board Jack $ 3.96 Other Black Box 6043 WP369C5E Cat 5e Wall Phone Plate $ 16.76 Other Black Box 6044 WP369C6 Cat 6 Wall Phone Plate $ 17.56 Other Black Box 6045 ELN25T-0025-F Pre-Amp Cables 25 Feet Female on One End $ 34.36 Other Black Box 6046 ELN25T-0025-M Pre-Amp Cables 25 Feet Male on One End $ 34.36 Other Black Box 6047 ELN25T-0005-MF Pre-Amp Cables 5 Feet Male to Female $ 21.56 Other Black Box 6048 ELN25T-0025-MF Pre-Amp Cables 25 Feet Male to Female $ 49.56 Other Black Box 6049 FM020 RJ11 Mod Plug $ 0.49 Other Black Box 6050 JPT5E100-5PR 100 Wiring Block- 100 Pair,20 C-5, and Labels $ 35.96 Other Black Box 6051 JPT5E300-5PR CAT 5e Wiring Block Kit300 Pr base - 5 Pr Blocks $ 104.76 Other Black Box 6052 JPT5E-4PR-10PAKConnecting Block - 4 pair 10 Pack $ 7.96 Other Black Box 6053 JPT5E-5PR-10PAKConnecting Block - 5 pair 10 Pack $ 8.76 Other Black Box 6054 JP620 Connecting Block 66M150 $ 12.76 Other Black Box 6055 JP642 Bracket 89B $ 2.36 Other Black Box 6056 BBGBAR Ground Bar $ 19.97 Other Black Box 6057 BBBB4 4'x4'x3/4" Plywood Backboard $ 48.00 Other Black Box 6058 BBBB8 4'x8'x3/4" Plywood Backboard $ 24.00 Other Black Box 6059 36910 2700 Series Hinged Raceway (6ft.) $ 15.92 Other Black Box 6060 36948 2800 Series Hinged Raceway (6ft.) $ 17.60 Other Black Box 6061 36949 2900 Series Hinged Raceway (6ft.) $ 24.32 Other Black Box 6062 36935 Surface Mount Box $ 6.36 Other Black Box 6063 2700 2700 Series Misc. Fitting $ 1.56 Other Black Box 6064 2800 2800 Series Misc. Fitting $ 1.56 Other Black Box 6065 2900 2900 Series Misc. Fitting $ 1.56 Other Black Box 6066 MiscCeil Drop Ceiling Fitting $ 2.48 Page 36 of 42

Other Black Box 6067 GigaTrue 550 CAT6, 550-MHz Solid Bulk Cable, 4-Pair, $ 128.00 EYN870A-PB-1000 1000-ft. (304.8-m), Pull Box, PVC, Blue Other Black Box 6068 GigaTrue 550 CAT6, 550-MHz Solid Bulk Cable, Plenum $ 300.00 EYN871A-PB-1000 (CMP), 1000-ft. (304.8-m), Blue Other Black Box 6069 GigaTrue CAT6 Patch Panel, Universal Wiring, Component $ 143.96 JPM610A-R7 Level, 24-Port, 1U Other Black Box 6070 GigaTrue CAT6 Patch Panel, Universal Wiring, Component $ 255.96 JPM612A-R7 Level, 48-Port, 2U Other Black Box 6071 EVNSL6XX-0001 CAT 6 Patch Cord - 1 ft. $ 6.76 Other Black Box 6072 EVNSL6XX-0002 CAT 6 Patch Cord - 2 ft. $ 7.16 Other Black Box 6073 EVNSL6XX-0003 CAT 6 Patch Cord - 3 ft. $ 7.16 Other Black Box 6074 EVNSL6XX-0004 CAT 6 Patch Cord - 4 ft. $ 7.96 Other Black Box 6075 EVNSL6XX-0005 CAT 6 Patch Cord - 5 ft. $ 8.36 Other Black Box 6076 EVNSL6XX-0006 CAT 6 Patch Cord - 6 ft. $ 8.76 Other Black Box 6077 EVNSL6XX-0007 CAT 6 Patch Cord - 7 ft. $ 9.16 Other Black Box 6078 EVNSL6XX-010 CAT 6 Patch Cord - 10 ft. $ 10.76 Other Black Box 6079 EVNSL6XX-0015 CAT 6 Patch Cord - 15 ft. $ 11.16 Other Black Box 6080 EVNSL6XX-0020 CAT 6 Patch Cord - 20 ft. $ 12.36 Other Black Box 6081 EVNSL6XX-0025 CAT 6 Patch Cord - 25 ft. $ 15.96 Other Black Box 6082 EVNSL6XX-0030 CAT 6 Patch Cord - 30 ft. $ 19.56 Other Black Box 6083 EVNSL6XX-0050 CAT 6 Patch Cord - 50 ft. $ 25.56 Other Black Box 6084 EVNSL6XX-0100 CAT 6 Patch Cord - 100 ft. $ 39.96 Other Black Box 6085 GW#6 # 6 AWG Ground Wire Per Ft $ 0.55 Other Black Box 6086 GW#10 #10 AWG Ground Wire Per Ft $ 0.30 Other Black Box 6087 GW#12 # 12 AWG Ground Wire Per Ft $ 0.22 Other Black Box 6088 Patch Cord, 1 Pair Modular to 110, 3 Voice, 3 ft $ 8.96 P13277-003 Other Black Box 6089 Patch Cord, 1 Pair Modular to 110, 3 Voice, 6 ft $ 10.44 P13277-006 Other Black Box 6090 Patch Cord, 1 Pair Modular to 110, 3 Voice, 10 ft $ 12.40 P13277-010 Other Black Box 6091 EFN110-003M-STSCFiber Optic Patch Cord for Fiber Modem $ 27.16 Other Black Box 6092 EFN210-001M-SCSCBlack Box SC-SC Dual Riser Fiber Patch Cord $ 18.36 Other Black Box 6093 EFN210-001M-STSTBlack Box ST-ST Dual Riser Fiber Patch Cord $ 19.16 Other Black Box 6094 EVNSL82-0010 Black Box 10' Cat5E Riser Green Patch Cord $ 7.56 Other Black Box 6095 1700900F1 VWLAN Appliance $ 1,871.00 Other Black Box 6096 1951901G1 VWLAN License Per AP $ 136.00 Other Black Box 6097 1700954F1 BSAP 1920, 2X2:2, Internal Antennas $ 558.00 Other Black Box 6098 1700955F1 BSAP 1925, 2x2:2, External Antenna Connectors $ 558.00 Other Black Box 6099 1700950F1 BSAP 1930, 3X3:3, Internal Antennas $ 886.00 Page 37 of 42

Other Black Box 6100 1700951F1 BSAP 1935, 3X3:3, External Antenna Connectors $ 886.00 Other Black Box 6101 1700948F1 BSAP 2030, 11ac, 3X3:3 w/internal Antenna $ 980.00 Other Black Box 6102 1700949F1 BSAP 2035, 11ac, 3x3:3 w/external Antenna Connectors $ 980.00 Other Black Box 6103 1700932F1 Antenna Bundle for BSAP 1925 $ 32.80 Other Black Box 6104 1700931F1 Antenna Bundle for BSAP 1935 $ 47.20 Other Black Box 6105 1700930F1 A set of three 2.4 GHz and three 5 GHz Type N Omnidirectional antennas with 5/7 dbi gain respectively for the BSAP 1940. $ 80.00 Other Black Box 6106 1700957F1 Antenna Bundle for BSAP 2035 $ 88.90 Other Black Box 6107 1702594G1 NetVanta 1234, 2nd Gen $ 424.83 Other Black Box 6108 1703595G1 NetVanta 1234P, 3rd Gen $ 1,032.00 Other Black Box 6109 1700595G10 NetVanta 1235P $ 1,852.80 Other Black Box 6110 1702598G1 NetVanta 1238, 2nd Gen $ 710.40 Other Black Box 6111 1702599G1 NetVanta 1238P, 2nd Gen $ 1,567.20 Other Black Box 6112 1700515E2 NetVanta 1335 $ 1,139.20 Other Black Box 6113 1700570F1 NetVanta 1531 $ 256.00 Other Black Box 6114 1700571F1 NetVanta 1531P $ 399.20 Other Black Box 6115 1702590G1 NetVanta 1534 2nd Gen $ 888.93 Other Black Box 6116 1702591G1 NetVanta 1534 POE 2nd Gen $ 1,634.40 Other Black Box 6117 1702595G10 NetVanta 1535P $ 2,852.80 Other Black Box 6118 1702544G1 NetVanta 1544 2nd Gen $ 1,718.40 Other Black Box 6119 1702545G2 NetVanta 1544P 2.1 Gen $ 2,495.00 Other Black Box 6120 4700568F1 NetVanta 1638 $ 2,852.80 Other Black Box 6121 4700569F1 NetVanta 1638P $ 3,923.20 Other Black Box 6122 NetVanta 1531/1531P 1534/1544 19" Rack Mount $ 18.00 1700511F1 Brackets Other Black Box 6123 1702595G12 NetVanta ARE Media Converter $ 68.00 Other Black Box 6124 1702595G14 NetVanta ARE 36 Inch Hydra Cable $ 175.20 Other Black Box 9006 Black Box Hourly Labor Rate During Normal Business $ 135.00 BBNS-LABOR Hours Other Black Box 9007 BBNSWH-LABOR Black Box Hourly Labor Rate After Normal Business Hours $ 202.50 IP Telephony Voice Switches 10229 600-1057 Voice Switch SG-220T1A - 1U half width, Max Capacities - $ 6,495.00 1 T1, 220 IP phones, 4 Analog exts, 2 LS trunks, 0 Universal ports. Made in USA. P1 IP Telephony Voice Switches 10259 600-1041 Voice Switch SG-50-1U half width, Max Capacities - 50 IP $ 1,995.00 phones, 2 Analog exts, 4 LS trunks, 0 Universal ports. Not all maximum capacities can be reached at the same time. Made in USA. Page 38 of 42

IP Telephony Voice Switches 10260 600-1042 Voice Switch SG-90-1U half width, Max Capacities - 90 IP $ 2,995.00 phones, 4 Analog exts, 8 LS trunks, 0 Universal ports. Made in USA. IP Telephony Voice Switches 10261 600-1043 Voice Switch SG-220T1-1U half width, Max Capacities - 1 $ 5,995.00 T1, 220 IP phones, 0 analog exts, 0 LS trunks, 0 universal ports. Made in USA. IP Telephony Voice Switches 10320 600-1071 Voice Switch SG-30-1U half width, Max Capacities - 30 IP $ 1,595.00 phones, 2 Analog exts, 2 LS trunks, 0 Universal ports. (Requires ShoreTel 8 or later). Made in USA. IP Telephony Voice Switches 10321 600-1073 Voice Switch SG-24A - 1U full width, Max Capacities - 24 $ 2,995.00 Analog extensions. No IP Phone or trunk support. (Requires ShoreTel 8 or later). Made in USA. IP Telephony Voice Switches 10322 600-1069 Voice Switch SG-T1k - 1U half width, Max Capacities - 1 $ 3,495.00 T1, 0 IP phones, 0 Analog exts, 0 LS only trunks, 0 Universal ports. Digital trunk support only. (Requires ShoreTel 8 or later). Made in USA. IP Telephony Voice Switches 10323 600-1068 Voice Switch SG-E1k (International only) - 1U half width, $ 3,495.00 Max Capacities - 1 E1, 0 IP phones, 0 Analog exts, 0 LS only trunks, 0 Universal ports. Digital trunk support only. (Requires ShoreTel 8.1 or later). Made in USA. IP Telephony Voice Switches 10324 600-1059 Voice Switch SG-50V - 1U half width. 50 IP phones, 2 $ 2,495.00 Analog exts, 4 LS trunks, 50 mailboxes, 22 hours of storage. Made in USA. IP Telephony Voice Switches 10325 600-1060 Voice Switch SG-90V - 1U half width. 90 IP phones, 4 Analog exts, 8 LS trunks, 90 mailboxes, 56 hours of $ 3,695.00 storage. (Requires ShoreTel 8.1 or later). Made in USA. IP Telephony Voice Switches 10215 600-1062 Voice Switch SIP-BRI 8 $ 1,495.00 IP Telephony Voice Switches 10228 600-1058 Voice Switch SG-90BRI - 1U half width - Max Capacities: 90 IP phones, 4 Analog exts, 8 BRI Channels, 0 Universal ports Not all maximum capacities can be reached at the same time. Assembled in USA $ 3,495.00 IP Telephony Voice Switches 10262 600-1044 Voice Switch SG-220E - 1U half width - Max Capacities: 1 E1, 220 IP phones, 0 Analog exts, 0 LS trunks, 0 Universal ports. Requires one Tray (SKU 10223) for every two units. Made in USA. $ 5,995.00 IP Telephony Voice Switches 10319 600-1072 Voice Switch SG-30BRI - 1U half width, Max Capacities: 30 IP phones, 2 Analog exts, 1 BRI trunk (2 channels), 0 Universal ports. Not all maximum capacities can be reached at the same time. Assembled in USA. $ 1,595.00 Page 39 of 42

IP Telephony Voice Switches 10326 600-1065 Voice Switch SG-90BRIV - 1U half width - Max Capacities: $ 3,995.00 90 IP phones, 4 Analog exts, 8 BRI Channels, 0 Universal ports. 90 mailboxes, 56 hours of storage. Not all maximum capacities can be reached at the same time. Made in USA. IP Telephony Voice Switches 10365 600-1099 Voice Switch SG-220E1-1U half width, Max Capacities - 1 $ 3,495.00 E1, 220 IP phones, 0 analog exts, 0 LS trunks, 0 universal ports. Requires one Tray for every two units. For Mexico and CALA Only IP Telephony Voice Switches 10366 600-1100 Voice Switch SG-E1k - 1U half width, Max Capacities: 1 $ 995.00 E1, 0 IP phones, 0 Analog exts, 0 LS only trunks, 0 Universal ports. Digital trunk support only. Requires one Tray (SKU 10223) for every two units. For Mexico and CALA only IP Telephony Voice Switches 10411 600-1108 Voice Switch SG-90V (Taiwan) - 1U half width. Max Capacities: 90 IP phones, 4 Analog exts, 8 LS trunks, 90 mailboxes, 56 hours of storage. Requires one Tray (SKU 10223) for every two units. (Requires ShoreTel 8.1 or $ 3,695.00 later). For sale in Taiwan only. IP Telephony Phones 10433 630-1107 IP Phone IP 230 Telstra Black $ 259.00 IP Telephony Phones 10435 630-1109 IP Phone IP 230g Telstra Black $ 329.00 IP Telephony Phones 10441 630-1111 IP Phone IP 265 Telstra Black $ 369.00 IP Telephony Phones 10447 630-1113 IP Phone IP 655 with anti-glare screen Telstra - (Requires ShoreTel 11.1 or later) $ 749.00 Mobility Licenses 30051 690-1110 Mobile Access License $ 95.00 Other Licenses 30091 690-1176 10 Concurrent Audio Conferencing Ports. Requires ShoreTel 12 or later. $ 1,500.00 Other Licenses 30093 690-1178 10 Concurrent Web Conferencing Ports. Requires ShoreTel 12 or later. $ 1,500.00 Other Licenses 30113 690-1199 Web Conferencing License Upgrade, Converged to Conferencing (10 Conferencing ports; requires ShoreTel 12 or later) $ - Other Licenses 30114 690-1200 Audio Conferencing License Upgrade, Converged to Conferencing (10 Conferencing ports; requires ShoreTel 12 or later) $ - Other Licenses 60125 600-1125 SA-100 appliance required to host Conferencing and Instant Messaging. Requires ShoreTel 12 or later. $ 2,995.00 Other Licenses 60127 600-1126 SA-100 appliance (non-tpm, China) required to host Conferencing and Instant Messaging. Requires ShoreTel 12 or later. $ 2,995.00 Page 40 of 42

Other Licenses 60139 600-1124 Hardware upgrade, Converged Conferencing to Service $ 1,995.00 Appliance (one per SA-100; requires ShoreTel 12 or later) Other Licenses 60145 600-1127 SA-400 appliance required to host Conferencing and Instant Messaging. Requires ShoreTel 12.3 or 13.1 or later. $ 12,995.00 Other Licenses 60146 600-1128 Hardware upgrade, Converged Conferencing to Service Appliance 400 (one per SA-400; requires ShoreTel 12.3 or $ 8,655.00 13.1 or later.) Other Licenses 30066 610-1141 CSTA Server Software $ - Other Licenses 30064 690-1067 CSTA User License - For activating a CSTA monitor extension, per user. Microsoft Office Communicator Remote Call Control. Requires CSTA Server Software (SKU 30066) $ 40.00 Mobility Application Servers 80120 614-1093 Mobility Router 2000 Appliance; supports up to 100 users when the appropriate number of client access licenses are purchased. Does not support redundant operation. $ 4,995.00 P1 Mobility Application Servers 80121 614-1094 Mobility Router 4000 Appliance; supports up to 1000 users when the appropriate number of client access licenses are purchased. $ 6,995.00 P1 Mobility Application Servers 80122 614-1095 Mobility Router 6000 Appliance; supports up to 5000 users $ 14,995.00 when the appropriate number of client access licenses are purchased. P1 IP Telephony ADVANCED APPLICATIONS 18040 615-1039 User Group Schedule Application - Sets phones into standard or restricted states based on a configurable schedule. Used to prevent unauthorized telephone use $ 3,438.00 (except calls to 911) during certain times of day. P1 IP Telephony OTHER EQUIPMENT 10381 370-1064 Handset for IP Phone IP655 $ 27.00 IP Telephony OTHER EQUIPMENT 10397 370-1090 Handset Cord (9 ft) Spare, IP 655 only $ 3.00 IP Telephony OTHER EQUIPMENT 10401 630-1082 Satellite microphones for IP Phone IP655, Qty 2 $ 195.00 IP Telephony OTHER EQUIPMENT 10428 620-1269 Wall Mount Kit for IP Phone IP655 $ 30.00 IP Telephony OTHER EQUIPMENT 60152 620-1250 Wall Mount Kit for IP Phone IP480 /480g / 485g $ 29.00 IP Telephony OTHER EQUIPMENT 60153 620-1251 Wall Mount Kit for IP Phone IP420 $ 29.00 IP Telephony OTHER EQUIPMENT 10272 620-1091 IP Phone UK Power Adapter for Ethernet Speed of 10/100/1000 (min 10 w/o phone order) $ 30.00 IP Telephony OTHER EQUIPMENT 10273 620-1092 IP Phone EU Power Adapter for Ethernet Speed of 10/100/1000 (min 10 w/o phone order) $ 30.00 IP Telephony OTHER EQUIPMENT 10317 180-1035 Power Cord, AU/NZ 8FT Black $ - Page 41 of 42

IP Telephony OTHER EQUIPMENT 10318 620-1087 IP Phone AU/NZ Power Adapter for Ethernet Speed of $ 30.00 10/100/1000 (min 10 w/o phone order) IP Telephony OTHER EQUIPMENT 10394 370-1073 Handset for IP5XX/2XX/1XX series IP Phones (Telstra $ 25.00 branded) IP Telephony OTHER EQUIPMENT 10445 370-1097 Handset for IP Phone IP655 (Telstra branded) $ 25.00 Other ADVANCED APPLICATIONS 91060 851-1067 VoIP Evaluation Project Report $ 500.00 Mobility ADVANCED APPLICATIONS 97141 851-1510 Hi-touch WLAN (802.11 Wi-Fi) Assessment for Mobility; up to 15k sq ft max, unlimited APs. T&E charges not included. Additional T&E apply for multiple sites within 15k sq ft limit. $ 3,500.00 Mobility Mobility Global Global ADVANCED APPLICATIONS ADVANCED APPLICATIONS ADVANCED APPLICATIONS ADVANCED APPLICATIONS 97142 851-1511 Additional area coverage in excess of 15k sq ft for hi-touch WLAN (802.11 Wi-Fi) Assessment for Mobility; up to 15k additional sq ft, unlimited APs. T&E charges not included. Additional T&E apply for multiple sites within 15k sq ft limit. 97143 851-1512 Shared Wireless LAN (802.11 Wi-Fi) Assessment for Mobility; customer/partner conducts all on-site activity; up to 15k sq ft; unlimited APs 97144 851-1513 service for Mobility; onsite delivery during business hours; end price per custom SOW; submit SOW for final service price quote. 97146 851-1515 Service for integration with Microsoft UC applications (OCS/Lync) or IBM Sametime; end price per custom SOW - submit SOW for service price quote; $ 1,000.00 $ 2,000.00 $ 1.00 $ 1.00 Page 42 of 42