Alcatel-Lucent Technology Training

Global Training offer Enterprise Educational Services November the 20th, 2009 1 Alcatel-Lucent Technology Training Global Training Offer November the 20th, 2009 All Rights Reserved Alcatel-Lucent 2009

Summary Caption Global training offer on Technologies Technology Training offer for Data Networks Technology Training offer for Telephony Technology Training offer for IP Telephony Technology Training offer for Security 2 Alcatel-Lucent Technology Training Global Training Offer November the 20th, 2009 All Rights Reserved Alcatel-Lucent 2009

Caption VALUE ADDED OPTIONS To complement the basic portfolio by value added solutions or applications: Configuration & administration of complementary features, associated solutions & applications SOLUTION BASED To answer to customer standard customization: Configuration & administration of services & advanced features STARTER PACK For a quick start of the solution: Install the solution, the infrastructure and ensure the start up of the system DIRECTION OF READING FUNDAMENTALS 3 Alcatel-Lucent Technology Training Global Training Offer November the 20th, 2009 All Rights Reserved Alcatel-Lucent 2009

Caption (Continued) Profile Training course Description (including audience) Associated Certification I=x h Course Name C=x d Value Added course, not included in any certification program Reference V=x d POSTSALES Course Name Reference Course Name Reference I=x h C=x d V=x d I=x h C=x d V=x d Training course for expert engineers in charge of complex configurations, installation & remote service support Training course for field engineers in charge of advanced configurations, installation and service support PRESALES Course Name Reference Course Name Reference I=x h C=x d V=x d I=x h C=x d V=x d Training course for presales engineers who design large/complex networking projects Training course for presales engineers who design standalone projects SALES Course Name Reference I=x h C=x d V=x d Training course for sales representatives who sell Alcatel-Lucent products and solutions ADMINISTRATORS Course Name Reference Course Name Reference I=x h C=x d V=x d I=x h C=x d V=x j Fundamentals training course Training course for administrators who are responsible for system, network, operation, maintenance and IP Telephony administration I=x h Training course for end-users who require information on Course Name END USERS C=x d Telephony, IP Touch Phone facilities, My Instant Communicator Reference V=x d and OmniTouch Contact Centers I = xh Individual learning, in hours C= xd Classroom learning, in days V= xd Virtual learning, in days 4 Alcatel-Lucent Technology Training Global Training Offer November the 20th, 2009 All Rights Reserved Alcatel-Lucent 2009

Global Training Offer Fundamentals for Security Fundamentals for IP Telephony Network Security Essentials FG00WB090 I = 12 h VoIP Network Compliance Assessment FG00TE071 C = 2 d Fundamentals for Telephony Basic Telephony FG00TE082 C = 2 d VoIP Technologies FG00WB065 I = 8 h Fundamentals for Data Networks Technology Overview Series: IP Overview TGK30001W I = 60 min Technology Overview Series: LAN TBU30052W I = 30 min Technology Overview Series: WLAN 3EY0SA064 I =24 min Technology Overview Series: WAN 3EY0SA065 I = 15 min 5 Alcatel-Lucent Technology Training Global Training Offer November the 20th, 2009 All Rights Reserved Alcatel-Lucent 2009

Sales, Presales, Postsales Voice Reseller Newcomer Learner Fundamentals for Data Networks Background competencies required on: OmniSwitch OmniStack OmniAccess Wlan OmniAccess USG Routers Technology Overview Series: IP Overview TGK30001W I = 60 min Technology Overview Series: LAN TBU30052W I = 30 min Technology Overview Series: WLAN 3EY0SA064 I =24 min Technology Overview Series: WAN 3EY0SA065 I = 15 min Technology Overview Series: IP Overview The IP webcast is presented by industry analyst and educator Steve Shepard. It provides essential background on key IP technologies and their use in today's Enterprise Technology Overview Series: LAN The LAN webcast is presented by industry analyst and educator Steve Shepard. It provides essential background on key LAN technologies and their use in today's Enterprise. Technology Overview Series: LAN Learn about Wireless LAN and related technologies (802.11a,b,g,and n; HiperLAN; WiMAX, Bluetooth) as well as security considerations in wireless environments. Technology Overview Series: WAN Learn about Wide Area Networks including what they are and what they are used for. The course also covers the fundamental infrastructure and different options for WAN transport. 6 Alcatel-Lucent Technology Training Global Training Offer November the 20th, 2009 All Rights Reserved Alcatel-Lucent 2009

Presales, Postsales Data Reseller Newcomer Learner Fundamentals for Telephony Background competencies required on: OmniPCX Enterprise Office Communications Solutions Basic Telephony FG00TE082 C = 2 d Basic Telephony Basic principles of telephony Organization of a telephonic network Protocols used in telephony Principle and composition of PCXs Telephone features Concept, characteristics and features of the ISDN Basic concepts of Voice over IP 7 Alcatel-Lucent Technology Training Global Training Offer November the 20th, 2009 All Rights Reserved Alcatel-Lucent 2009

Presales, Postsales Voice/Data Reseller Newcomer Learner Fundamentals for IP Telephony Background competencies required on: OmniPCX Enterprise Office Communications Solutions VoIP Network Compliance Assessment Compliance assessment process Identification of the key points Compliance measures plan Features of the measurement tool Configuration and setup of the tools Interpretation and analyse of the results Report and conclusions VoIP Network Compliance Assessment FG00TE071 VoIP Technologies FG00WB065 C = 2 d I = 8 h VoIP Technologies Voice & data switching techniques Quality of Service on IP (QOS) INTSERV, DIFFSERV MPLS model H323 ( ITU), SIP, MGCP protocols 8 Alcatel-Lucent Technology Training Global Training Offer November the 20th, 2009 All Rights Reserved Alcatel-Lucent 2009

Presales, Postsales Voice/Data Reseller Newcomer Learner Fundamentals for Security Network Security Essential FG00WB090 I = 12 h Network Security Essentials Security overview Types of Attacks Firewalls Detection and prevention systems Authentication Cryptography Background competencies required on: OmniPCX Enterprise Office Communications Solutions OmniSwitch OmniAccess Wlan OmniAccess USG Routers OmniAccess SafeGuard VPN Security Brick OmniAccess 3500 NLG OmniAccess 8550 WSG 9 Alcatel-Lucent Technology Training Global Training Offer November the 20th, 2009 All Rights Reserved Alcatel-Lucent 2009

www.alcatel-lucent.com Enterprise Solutions Training Phone: +33 (0)2 98 14 32 62 Fax: +3 (0)2 98 14 36 36 Email: enterprise_solutions_training@alcatel-lucent.com Website: www.businesspartner.alcatel-lucent.com 10 Alcatel-Lucent Technology Training Global Training Offer November the 20th, 2009 All Rights Reserved Alcatel-Lucent 2009

ESD Essentials IP Overview REFERENCE TGK30001W DELIVERY LANGUAGE English (course material in English) DURATION METHODS 1.00 hours Virtual self-paced training on the computer. X hours before c-learning /v-learning MAXIMUM NUMBER OF PARTICIPANTS NOT APPLICABLE PUBLIC ESD internal sales and pre-sales community and Business Partners. Others interested in basic knowledge of this technology. OBJECTIVES At the end of this course the student will understand: key IP technologies the role of IP Technology in the enterprise PREREQUISITES Proficient in Sales or Pre-Sales Skills REQUIRED TECHNICAL CONFIGURATION For i-learning and v-learning Access to the Business Partner Web Site. Internet Explorer version 5.5 or better, Macromedia Flash 7 and Acrobat Reader version 6 or better. Virtual Microsoft Java Machine (MSJVM).

ESD Essentials IP Overview PROGRAM DESCRIPTION The first in a series of Technology Overviews. This IP webcast is presented by industry analyst and educator Steve Shepard. It provides essential background on key IP technologies and their use in today's Enterprise. This course is organized as follows: 1. Intro to IP 2. Early Internet History 3. Internet Mgmt 4. Layered Protocols 5. IP Addressing 6. Routing in IP 7. TCP and UDP 8. MPLS

ESD Essentials Technical Overview Series: LAN REFERENCE TBU30052W DELIVERY LANGUAGE English (course material in English) DURATION METHODS 0.40 hours Virtual self-paced training on the computer. X hours before c-learning /v-learning MAXIMUM NUMBER OF PARTICIPANTS NOT APPLICABLE PUBLIC ESD internal sales and pre-sales community and Business Partners. Others interested in basic knowledge of this technology. OBJECTIVES At the end of the course, the participant will be able to: Describe where Local Area Networks came from Describe the current status of LANs Describe where LANs are heading in the enterprise PREREQUISITES Proficient in Sales or Pre-Sales Skills REQUIRED TECHNICAL CONFIGURATION For i-learning and v-learning Access to the Business Partner Web Site. Internet Explorer version 5.5 or better, Macromedia Flash 7 and Acrobat Reader version 6 or better. Virtual Microsoft Java Machine (MSJVM).

ESD Essentials Technical Overview Series: LAN PROGRAM DESCRIPTION In just 25 minutes, learn where LANs came from, where they are now, and where they are heading in the Enterprise.

ESD Essentials Technical Overview Series: WLAN REFERENCE 3EY0SA064US DELIVERY LANGUAGE English (course material in English) DURATION METHODS 0.40 hours Virtual self-paced training on the computer. X hours before c-learning /v-learning MAXIMUM NUMBER OF PARTICIPANTS NOT APPLICABLE PUBLIC ESD internal sales and pre-sales community and Business Partners. Others interested in basic knowledge of this technology. OBJECTIVES At the end of this course the student will understand: Wireless LAN and related technologies (802.11a,b,g,and n; HiperLAN; WiMAX, Bluetooth) Security considerations in wireless environments. why WLAN is so important in the enterprise. PREREQUISITES Proficient in Sales or Pre-Sales Skills REQUIRED TECHNICAL CONFIGURATION For i-learning and v-learning Access to the Business Partner Web Site. Internet Explorer version 5.5 or better, Macromedia Flash 7 and Acrobat Reader version 6 or better. Virtual Microsoft Java Machine (MSJVM).

ESD Essentials Technical Overview Series: WLAN PROGRAM DESCRIPTION Learn about Wireless LAN and related technologies (802.11a,b,g,and n; HiperLAN; WiMAX, Bluetooth) as well as security considerations in wireless environments. In just 20 minutes, find out why WLAN is so important in the enterprise.

ESD Essentials Technical Overview Series: WAN REFERENCE 3EY0SA065US DELIVERY LANGUAGE English (course material in English) DURATION METHODS 0.25 hour Virtual self-paced training on the computer. X hours before c-learning /v-learning MAXIMUM NUMBER OF PARTICIPANTS NOT APPLICABLE PUBLIC ESD internal sales and pre-sales community and Business Partners. Others interested in basic knowledge of this technology. OBJECTIVES At the end of this course the student will understand: WAN technology Why WAN is important to the Enterprise Why WLAN is so important in the enterprise. PREREQUISITES Proficient in Sales or Pre-Sales Skills REQUIRED TECHNICAL CONFIGURATION For i-learning and v-learning Access to the Business Partner Web Site. Internet Explorer version 5.5 or better, Macromedia Flash 7 and Acrobat Reader version 6 or better. Virtual Microsoft Java Machine (MSJVM).

ESD Essentials Technical Overview Series: WAN PROGRAM DESCRIPTION Learn about Wireless Access Networks including what they are and what they are used for. The course also covers the fundamental infrastructure and different options for WAN transport. In just 12 minutes, find out why WAN is so important in the enterprise.

Basic Telephony REFERENCE FG00TE082US DELIVERY LANGUAGE English (course material in English) DURATION METHODS Virtual self-paced training on the computer 2 days Traditional classroom or practical sessions with tutorials (TAP LAB) Tutored virtual training sessions accessible via an internet connection MAXIMUM NUMBER OF PARTICIPANTS 12 PUBLIC Engineers who have to work in the telephony domain OBJECTIVES At the end of the course, the participant will be able to: Acquire a vocabulary, describe the main protocol used in telephony PREREQUISITES None

Basic Telephony PROGRAM DESCRIPTION To describe the basic principles of telephony To describe the organization of a telephonic network To describe the protocols used in telephony To describe the principle and composition of PCXs To describe the telephone features To describe the concept, characteristics and features of the ISDN To describe the basic concepts of Voice over IP To describe the concept of CTI applications

Network Security Essentials REFERENCE FG00WB090US DELIVERY LANGUAGE English (course material in English) DURATION METHODS 12 hours Virtual self-paced training on the computer. 12 hours before c-learning /v-learning Traditional classroom or practical sessions with tutorials (TAP LAB) Tutored virtual training sessions accessible via an internet connection MAXIMUM NUMBER OF PARTICIPANTS 12 PUBLIC Engineers, technicians who would like to perfect or acquire knowledge in the network security domains OBJECTIVES At the end of the course, the participant will be able to: Know the concepts and solutions used in the deployment of Security in an Enterprise network The «+» of this training: Give the participant a general culture on network security that would allow him to better comprehend deployment challenges in today and tomorrow s communication solutions This training does not include demos and labs, unlike the classroom one (FG00TE081) PREREQUISITES It is strongly recommended to have the knowledge in data networks and TCP/IP protocols REQUIRED TECHNICAL CONFIGURATION For i-learning Access to the Business Partner Web Site. Internet Explorer version 5.5 or better, Macromedia Flash 7 and Acrobat Reader version 6 or better. Virtual Microsoft Java Machine (MSJVM).

Network Security Essentials PROGRAM DESCRIPTION To describe malicious behaviors with some attack examples To present the firewall and the offered services in a security solution To present bases of cryptography used in confidentiality and encryption To describe the principles of Digital signatures, Certificates and Public Key Infrastructure and the associated services To present the VPN solution and services provided in a security solution To describe the IPSEC characteristics and its role in VPN To present the available authentication technologies and their use in networks To present the mechanisms for securing communications between two parties: session level To describe the security impacts in the set-up of a wireless solution on a existing network To describe the associated security possibilities of the Alcatel-Lucent communication solutions APPENDIXES To describe the risk analysis and security policy concepts To describe the institutional actors of Security and legal aspects To present the IDS and the offered services in a security solution To increase the participants awareness of the security aspects of their web browser To present the Viruses, Trojans, and Worms phenomenon on the basis of examples and prevention and protection measures

VoIP Technologies REFERENCE FG00WB065US DELIVERY LANGUAGE English (course material in English ) DURATION METHODS 8 hours Virtual self-paced training on the computer. X hours before c-learning /v-learning Traditional classroom or practical sessions with tutorials (TAP LAB) Tutored virtual training sessions accessible via an internet connection MAXIMUM NUMBER OF PARTICIPANTS - PUBLIC Sales, Presales, Engineers who needs to know the basic knowledge of Voice over IP OBJECTIVES At the end of the course, the participant will be able to: describe the main principles of the Voice over IP as well as the used standards and protocols. The «+» of this training: description of the Quality of Service solutions, such as DiffServ or 802.1p makes the student understand the importance of the quality of the network for Voice applications. The H323 and SIP standards are covered. PREREQUISITES Basic knowledge on Voice environment (FG00TE082) Basic knowledge on local network environment and on data products TCP/IP architecture and concepts REQUIRED TECHNICAL CONFIGURATION For i-learning and v-learning Access to the Business Partner Web Site. Internet Explorer version 5.5 or better, Macromedia Flash 7 and Acrobat Reader version 6 or better. Virtual Microsoft Java Machine (MSJVM).

VoIP Technologies PROGRAM DESCRIPTION Describe why VoIP and who is concerned Describe the scenarios for the voice over IP Compare voice and data switching techniques Understand the quality of service on IP Know the RSVP protocol and INTSERV service Know the DIFFSERV service Describe the QoS at level 2: 802.1p/Q Understand the RTP/RTCP protocol Know the H323 model of the ITU Know the SIP protocol Know the MPLS model Describe the principle of MGCP

VoIP Network Compliance Assessment REFERENCE FG00TE071US DELIVERY LANGUAGE English (course material in english) DURATION METHODS Virtual self-paced training on the computer. X hours before c-learning /v-learning 2 days Traditional classroom or practical sessions with tutorials (TAP LAB) Tutored virtual training sessions accessible via an internet connection MAXIMUM NUMBER OF PARTICIPANTS 12 PUBLIC Presales and/or expert in charge of an network compliance test of the data network for the deployment of Alcatel voice products OBJECTIVES At the end of the course, the participant will be able to: Evaluate the feasibility of integrating an Alcatel OmniPCX VoIP product in a Data network Use the Alcatel VoIP Assessment and Simulation Tools The «+» of this training: Give to a voice population, the basic elements of voice/date convergence PREREQUISITES To have attended the course "VoIP Technologies" FG00TE065US or FG00WB065US

VoIP Network Compliance Assessment PROGRAM DESCRIPTION Describe the audit process of a data network for Voice over IP Identify the keypoints in the understanting of a customer s data network Define the conformity measurment plan for VoIP Describe the characteristics of the conformity measurment tool Setup the conformity measurment tool Ensure the measurment on the data network Analyse and interpret the measurment results Prepare an audit report with conclusions Describe the problematic and give answers to an echo problem

Basic Telephony REFERENCE FG00TE082US DELIVERY LANGUAGE English (course material in English) DURATION METHODS Virtual self-paced training on the computer 2 days Traditional classroom or practical sessions with tutorials (TAP LAB) Tutored virtual training sessions accessible via an internet connection MAXIMUM NUMBER OF PARTICIPANTS 12 PUBLIC Engineers who have to work in the telephony domain OBJECTIVES At the end of the course, the participant will be able to: Acquire a vocabulary, describe the main protocol used in telephony PREREQUISITES None

Basic Telephony PROGRAM DESCRIPTION To describe the basic principles of telephony To describe the organization of a telephonic network To describe the protocols used in telephony To describe the principle and composition of PCXs To describe the telephone features To describe the concept, characteristics and features of the ISDN To describe the basic concepts of Voice over IP To describe the concept of CTI applications