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For over 40 years, CQL has led the way with innovative approaches to improve the quality of life for people with disabilities, people with mental illness and older adults. T h i s h a s b e e n o u r j o u r n e y...

The Era of Institutional Reform Safety and health United Nations adopts Declaration on the Rights of Mentally Retarded Persons (1971) United Nations adopts a Declaration on the Rights of Disabled Persons (1975) Willowbrook Expose (1972) Christmas in Purgatory (1966) Education for All Handicapped Children Act (1975) [becomes IDEA in 1997] Section 504 of the Rehabilitation Act (1973) Developmental Disabilities Assistance and Bill of Rights Act (1975) Intermediate Care Facilities for Mentally Retarded Program [ICF/MR] (1971) Wyatt v. Stickney (1972) Environmental inputs (staff, money, housing) 1 9 6 0 s & 1 9 7 0 s Our first two sets of standards Federal government incorporates these measures

The Movement Toward Deinstitutionalization and Community Options Habilitation planning Advocacy Human and legal rights Civil Rights of Institutionalized Persons Act (1980) Technology-Related Assistance for Individuals with Disabilities Act (1988) Pennhurst State School v. Halderman (1981) Organizational process (procedures, policies) 1 9 8 0 s The Accreditation Council for Services for Mentally Retarded and Other Developmentally Disabled Persons Standards for Services for People with Developmental Disabilities

The Transition to Community Options Independence, productivity, integration Self-determination and choice Inclusion Americans with Disabilities Act (1990) Outcomes (clinical, functional, personal) 1 9 9 0 s The Accreditation Council on Services for People with Developmental Personal Outcome Measures

The Vision of Community Life SM Social Capital Community Alliance for Full Participation Summit (2005) New Freedom Initiative (2001) Olmstead v LC (1999) Community Life SM 2 0 0 0 s The Accreditation Council on Services for People with Developmental Quality Measures 2005 SM

A G U I D E T O P E R S O N - C E N T E R E D E X C E L L E N C E a n d P e o p l e w i t h S u b s t a n c e U s e D i s o r d e r The Promise of What Really Matters Self-direction Systems Change Culture Change Organization Transformation Only by selection, by elimination, by emphasis do we get at the real meaning of things. Georgia OʼKeefe Medicaid Reform Initiatives Patient Protection and Affordable Care Act (2010) M e a s u r e o f Q u a l i t y Person-centered Excellence 2 0 1 0 CQL The Council on Quality and Leadership WHAT REALLY MATTERS WHAT REALLY MATTERS A G U I D E T O P E R S O N - C E N T E R E D E X C E L L E N C E WHAT REALLY MATTERS A GUIDE TO PERSON-CENTERED EXCELLENCE A p p l i c a t i o n f o r S e r v i c e s f o r P e o p l e w i t h M e n t a l I l l n e s s Application for Services for Older Adults A p p l i c a t i o n f o r S e r v i c e s f o r P e o p l e w i t h D i s a b i l i t i e s

The Journey Continues CQL helps you connect values and practices from the Personal Outcome Measures with proven and practical change strategies. We use person-centered support strategies to make personal quality of life a reality for all people and organizations. Together, we achieve organization transformation that produces significant and sustainable change. CQL is dedicated to improving organizational excellence through the use of our Key Factors and Success Indicators in Person-centered Excellence across the fields of mental health, disabilities and aging. 1960 1980 1970 1990 2010 CQL is an international not-for-profit organization 2000 providing strong vision 100 West Road, Suite 300 and inspired leadership to Towson, Maryland 21204 human services organizations 410.583.0060 by setting the standard for 410.583.0063 fax person-centered excellence. www.c-q-l.org