Static Business Class HSI Basic Installation Table of Contents Multiple LAN Support... 3 Full BHSI Install Summary... 7 Physical Connections... 8 Auto Configuration... 9 Auto Configuration... 9 Gateway Configuration... 10 Remote Access Configuration... 15 Public LAN Configuration... 19 Wireless Network Configuration... 23 Support Team Contacts... 41 Appendix A: Configuring Static IP into Computers... 42 Appendix B: Wireless Guest Access... 59 1
Document Overview Background In September 2011, Frontier Legacy phased out the residential and business class Sagem HSI modems (SE567 and SX762) and replaced them with the Westell 7500. Although a good replacement for the Sagem modems, the 7500 is a temporary solution because it will be manufacturer discontinued in 2012. The final solution, which is similar to the 7500 but has many improvements, is the Netgear 7550. Note: Westell sold its modem technology to Netgear in early 2011 and Netgear has rebranded the 7550 as a Netgear product. Except for the name change the Netgear version is the same as the Westell version. Replacing the 7500 with the 7550 results in several significant changes to Frontier Legacy Business HSI installs: The 7550 replaces the 7500 for Business Class HSI products The 7550 s gateway address is 192.168.254.254 The 7550 includes Wireless N The 7550 includes a second, Guest, wireless network which allows customers to provide wireless access to their guests without the risk of those guests accessing the customer s network or the 7550 s administrative features The 7550 can be setup without a DSL connection When to use this document This document is for Legacy Static BHSI installs. For a Dynamic BHSI install see Legacy Residential Modem Technical Reference. Identify type of install (static vs. dynamic) from the Viryanet work order: Static ISP Product Plan: Business Class HSI (3M/386K Static IP) ISP WAN Static IP: 173.84.104.138 ISP LAN Network: 173.84.104.164/30 ISP Network Size: /30 Dynamic ISP Product Plan: Business Class HSI (10M/1M) Not covered in this document Limited scope This document does not describe any features or provisioning possibilities not associated with a Static Business Class install. For that information, please see Legacy Residential Modem Technical Reference posted on the Outside Plant Reference Guide (http://wcon.east.frontiercorp.com/corgs/osp/index.htm). 2
Multiple LAN Support LAN Support The 7550/7500 supports two simultaneous LAN networks: Private and Public NOTE: The Private LAN address for the 7550 is 192.168.254.254, the Private LAN address for the 7500 is 192.168.1.1. The SE567 only supports a private LAN*: customer devices assigned private addresses (like 192.168.254.1). The SX762 only supports a public LAN*: customer devices assigned public addresses (LAN Block from work order). *When provisioned to product specifications New Feature Modem Number of LAN networks supported Type of LAN network supported SE567 (resi or dynamic business) 1 Private SX762 (static business) 1 Public 7550/7500 (resi or business) 2 Private + Public What does this mean? When deploying a 7550 to a Static Business Class customer, there are no restrictions on wireless use. (Wireless devices can use the Private LAN) Any customer devices manually provisioned with the assigned LAN Block IP addresses will use the Public LAN. These devices on the Public LAN will have unrestricted Internet access, both incoming and outgoing. Any customer devices requesting an IP address will be assigned addresses from the Private LAN (via the DHCP server). These devices on the Private LAN will have unrestricted Internet access in only the outbound direction (to the Internet). Internet devices trying to initiate a connection to a Private LAN device will be blocked by network address translation (NAT). just like residential On by default NAT Private LAN 192.168.254.254 WAN 74.42.86.10 Assigned via PPP See page 12 for setup DHCP Server Public LAN 173.84.136.169 Assigned by you See page 21 for setup 3
Multiple LAN Support, Continued Working with two LANs At the conclusion of a Business Class install both Private and Public LANs will be enabled and configured. Note: The WAN and Public LAN addresses were simply chosen for example. They will be different for every install. On by default NAT Private LAN 192.168.254.254 WAN 74.42.86.10 DHCP Server Assigned via PPP See page 12 for setup Public LAN 173.84.136.169 Assigned by you See page 21 for setup Any device connected via wireless or wired that requests an IP address will be automatically assigned an IP address from the Private LAN (via the DHCP server). Path to Internet Private LAN 192.168.254.254 DHCP Server Auto assigned 192.168.254.14 Public LAN 173.84.136.169 Auto assigned 192.168.254.15 To access modem: Use the 7550 s Private LAN address - 192.168.254.254 How many devices can the Private LAN support? Answer: 33 devices (with default settings) 4
Multiple LAN Support, Continued Working with two LANs (continued) Any device connected via wireless or wired that has been manually assigned an IP address from the Public LAN will be assigned to the Public LAN. Private LAN 192.168.254.254 DHCP Server Manually assigned 173.84.136.170 (IP is LAN Block + 2) Path to Internet Public LAN 173.84.136.169 To access modem: Use the 7550 s Public LAN address 173.84.136.169 How many devices can the Public LAN support? Answer: depends on the LAN Block subnet mask: /30=1, /29=5, /28=13 Manually assigned 173.84.136.171 (IP is LAN Block +3) 5
Typical two LAN scenario Customer Value A typical scenario using both Private and Public LANs together is shown here: A customer with 1 usable public LAN address (/30) can still benefit from wireless by using the 33 available private addresses for wireless connections. Wireless users connect, and are assigned private IP addresses. They access the Internet through the Private LAN just like residential HSI. Wired devices have been pre-provisioned with addresses from the Public LAN block. They access the Internet through the Public LAN. Devices on different LANs do not have access to each other. Private LAN 192.168.254.254 DHCP Server Auto assigned 192.168.254.2544 Public LAN 173.84.136.169 Manually assigned 173.84.136.170 (IP is LAN Block +2) 6
Full BHSI Install Summary Full install summary The following list summarizes all the tasks required to be manually completed for a Business HSI full install. Outside cable and equipment conditioning and maintenance. Filter installation & Gateway installation and connection. Gateway configuration a. Complete one-time setup wizard. b. Verify the gateway static WAN IP address assignment. c. Configure the gateway for remote access. d. Configure the Public LAN. e. Test service. Close order. 7
Physical Connections Overview The connections section of this document describes the physical connections required prior to configuration of a gateway. Connection diagram Ethernet cable Connect the gateway Follow these steps to properly connect the gateway prior to configuration: 1 Install microfilters (A) on all of the occupied phone jacks or run a dedicated line directly to the phone jack from the NID. Note: Microfilters vary. Use a phone line splitter with a singleport microfilter or a dual-port microfilter (as shown). 2 Connect the Ethernet cable (B) between the computer and gateway. 3 Connect the RJ-11 phone cable (C) between the phone jack (or unfiltered side of microfilter) and gateway. 4 Connect power to the gateway. 5 Continue to the next section 8
Auto Configuration Auto Configuration On initial setup (out of box installation) or after a factory reset, the 7550 will run auto configuration. During the process, 7550 automatically detects WAN connection type, i.e. DSL or Ethernet (E1/Uplink Port). It also auto detects the PVC (0/35, 8/35 and 0/36) and connection type, i.e. PPPoE or Routed Bridge (aka DHCP). Once the auto configuration completes, the user will be directed to the Setup Wizard. 9
Gateway Configuration Walled garden An Internet connection that is restricted prior to authentication. The Frontier Netgear 7550 gateway has a built-in walled garden, also known as the onetime setup wizard. When the walled garden/setup wizard is successfully completed, the customer should be able to surf the Internet. Configure the gateway After the physical connections are made, follow these steps to complete the one-time setup wizard: 1 Turn the switch labeled Power on the gateway s back panel to the On position. Result: The modem boots and the DSL LED begins to blink (training). 2 Wait for the DSL LED to be solid green (trained). If... Then... The LED is solid green Continue to step 3. The LED stays flashing (slow) green or off, Check the physical connections. 3 Open a web browser on the computer connected to the gateway. Result: The web browser should redirect to the gateway s one time setup wizard. If it does not, type a known URL (i.e., www.frontier.com, or www.yahoo.com) or 192.168.254.254 into the web browser address field. 4 Enter fr0nt13r as the password in the New Password and Retype New Password fields, and then click the Apply button on the Modem Password Setting screen. 10
Gateway Configuration, Continued Configure the gateway (continued) 5 Time Zone Setting: Select your time zone and click on Apply. 6 Wireless Settings: By default, Wireless is enabled (On). SSID is Frontier plus the last 4 digits of the gateway serial number. Channel is configured as Auto. 7 Wireless Security Settings: By default, it is WPA2 Personal (PSK) and AES. SSID Broadcast is enabled. Note that WPA Share Key is printed on the bottom of the gateway panel. 11
Gateway Configuration, Continued Configure the gateway (continued) 8 PPPoE User Name and Password: Enter the primary account email address into the User Name field and the primary account password into the New Password and Retype New Password fields, and then click the Apply button on the PPP User Name and Password screen. Result: An Internet Connection Status page is displayed. 9 Summary Page: This page summarizes Modem Settings. Note that PPP Password is hidden for security reason. You can click on Print to print out the Summary page and ask the customer to save it for future reference and click on Next to continue. 12
Gateway Configuration, Continued Configure the gateway (continued) (continued) 10 Do not fill out the fields on the Welcome to Frontier s High-Speed Internet Service page when displayed. 11 Leave the web browser open and continue to the next section: Verify the gateway static WAN IP address. 13
Gateway Configuration, Continued Verify the gateway static WAN IP address When the one-time setup wizard is successfully completed, verify that the gateway has the correct static WAN IP address assigned. Follow these steps to check the static WAN IP address on the gateway: Username 1 Check the IP Address shown under My Gateway on the Main screen. Example: From Viryanet Work Order ISP Domain: frontier.com ISP User Name: customer ISP Product Plan: Business Class DSL (3M/386K Static IP) ISP WAN Static IP: 74.42.86.10 ISP LAN Network: 173.84.136.168/29 2 Verify that the address shown matches the WAN static IP address provided on the work order. IF IP address matches WAN address on work order IP address doesn t match WAN address on work order THEN Good. Jump ahead to step 4 Bad. Go to next step (step 3) 3 The expected WAN IP address does not match work order. Call the ISIS NOC to resolve before continuing. 866-ISIS-NOC (866-474-7662) 4 Leave the web browser open and continue to the next section: Configure the gateway for remote access. 14
Remote Access Configuration Background Remote access is configured to provide the Internet Help Desk (IHD) direct access to the gateway via the WAN, rather than the LAN, minimizing customer and technician on-site assistance requirements. Configure the gateway for remote access Follow these steps to configure remote access: 1 Click the Advanced button on the Main screen. 2 Click the Yes button on the Warning screen. 15
Remote Access Configuration, Continued Configure the gateway for remote access (continued) 3 Click Remote Administration on the Advanced screen. 4 If presented, login to the gateway. Remember the password? (fr0nt13r) Result: The Remote Administration screen is displayed. 16
Remote Access Configuration, Continued Configure the gateway for remote access (continued) 5 Enter remoteadmin in User Name field and enter f+rr3m0te in the Password field on the Remote Administration screen. Note that the 7550 now supports both HTTP and HTTPS with a check box Enable Https (Secured Communication) in the GUI. HTTPS is enabled by default. 17
6 Select Enable Remote Access and Disable Timeout then click the Apply button on the Remote Administration screen. Result: Remote access is enabled. IHD can access the gateway at http://wan IP Address: 2420 (i.e., http://74.42.41.170:2420). 7 Leave the web browser open and continue to the next section: Configure the Public LAN. 18
Public LAN Configuration Public LAN The will be configured to allow two simultaneous LAN networks: Public LAN and Private LAN. This section deals with the Public LAN. The Public LAN supports the customer s devices assigned public IP addresses (from the work order s LAN Block). WARNING: DHCP server Do not enable the DHCP server on the Public LAN. Configure the Public LAN Follow these steps to configure the Public LAN : 1 Click the Advanced button on the Main screen. 2 Click the Yes button on the Warning screen. 19
Public LAN Configuration, Continued Configure the Public LAN (continued) 3 Click Public LAN on the Advanced screen. 4 Select Public LAN Enable on the Public LAN screen. 20
Public LAN Configuration, Continued Configure the Public LAN (continued) 5 Enter the gateway IP address and subnet mask into the Modem s Public IP Address and Subnet Mask fields on the Public LAN screen. ISP Product Plan: Business Class HSI (3M/386K Static IP) ISP WAN Static IP: 173.84.104.138 ISP LAN Network: 173.84.136.168/30 ISP Network Size: /30 Note: The gateway IP address is the LAN network IP address + 1 (from work order). Example: Work order s LAN Block: 173.84.136.168/30 Modem s Public IP address: 173.84.136.169 Subnet Mask: /30 255.255.255.252 /29 255.255.255.248 /28 255.255.255.240 Note: + 1 6 Click the Apply button on the Public LAN screen. 21
Public LAN Configuration, Continued Configure the Public LAN (continued) 7 Click the OK button on the warning. 8 Wait while the modem restarts. Result: The modem restarts and displays the Main screen after restarting. The Public LAN is ready for use. 9 Leave the web browser open and continue to the next section. 22
Wireless Network Configuration Overview The wireless network configuration section of this document provides stepby-step procedures to change the wireless network configuration. Default wireless network configuration The transmits a WPA2 encrypted wireless network in its default configuration. The modem has a label on the bottom with its serial number and a WPA encryption key. The modem will transmit Frontierxxxx (Frontier plus the last 4 digits of the serial number as its wireless network name, or SSID, in its default configuration) and the WPA2 encryption key will be required of clients attempting to access the network. Modem identification label The bottom panel of the gateway has a label containing this information: Serial number (the default wireless SSID is Frontier plus the last 4 digits of the serial number, e.g. Frontier3363) WPA (default wireless encryption) key MAC address Model number is B90-755044-15 (last two digits may change) Wireless network customer consultation Consult with the customer to determine how they would like to have their wireless network set up. Ask the customer: 1. Would you like wireless enabled/disabled 2. What would you like to call your wireless network? (SSID) 3. Your network should be encrypted to keep your personal information secure. What would you like to use as a password to access your wireless network? (WPA pre-shared key) 23
Wireless Network Configuration, Continued Turn off wireless if desired If the customer desires wireless, skip this and jump to Change the SSID. If the customer does not want the wireless feature left enabled, follow these steps to disable wireless: 1 On the Main page, under My Gateway > Quick Links, click the Change Wireless Settings link. 2 Under Basic Security Settings > 2, enter a new network name in the SSID field. Select Off 24
Wireless Network Configuration, Continued Turn off wireless if desired (continued) 3 Click the Apply button at the bottom of the Basic Security Settings screen. 4 Click OK on the pop-up message. 5 If presented, login to the modem. 25
Wireless Network Configuration, Continued Change the SSID Upon customer request, follow these steps to change the SSID (wireless network name) from the default: 1 On the Main page, under My Gateway > Quick Links, click the Change Wireless Settings link. 2 Under Basic Security Settings > 2, enter a new network name in the SSID field. 26
Wireless Network Configuration, Continued Change the SSID (continued) 3 Click the Apply button at the bottom of the Basic Security Settings screen. 4 Click OK on the pop-up message. 5 If presented, login to the modem. 6 Continue to the next section: Change from WEP to WPA encryption. 27
Wireless Network Configuration, Continued Change from WEP to WPA encryption WPA-PSK is the Frontier standard for wireless network encryption. WEP or open (i.e., no encryption) should only be used if the customer has specific needs or insists. Explain to the customer that using WPA-PSK encryption ensures that the wireless communications between their wireless clients and the gateway s wireless access point are secure. Follow these steps to change the wireless network configuration from WEP to WPA: 1 Click on Security Settings in the left-hand column. 28
2 Select WPA from Wireless Security drop down menu. 29
Wireless Network Configuration, Continued Change from WEP to WPA encryption (continued) 3 Under WPA, select Personal (Pre-Shared Key), select the WPA type and encryption method, and enter a pre-shared key in the WPA Shared Key field. Click Apply. 4 Click OK on the pop-up message. 5 If presented, login to the modem. 30
Wireless Network Configuration, Continued Change from WEP to WPA encryption (continued) 6 Click Basic Security Settings in the left-hand column. 8 Under Basic Settings, direct the customer to record or print the new SSID and encryption key, as configured. 31
Wireless Network Configuration, Continued Guess Access 7550 now supports a 2 nd SSID via a new feature called Guest Access in the Wireless Settings page. To enable Guest Access, click Wireless Settings and then Guest Access. Once Guest Access is enabled, you can change the SSID (the default Guest Access SSID is Guest plus the last 4 digits of the serial number, e.g. Guest3363). You can also change Wireless Security Settings by select Disable, WEP or WPA from the drop down menu. There is an option for either hide or broadcast Guess Access SSID. Click Apply to save the new configuration. 32
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Test the Service Overview There are three components of the Business install we must test: 1. WAN address is correct 2. Public LAN block addresses are correct 3. Wireless (if enabled) Testing philosophy Three tests are described to evaluate the proper operation of the WAN, Public LAN and Wireless functions. The tests are presented in this order (1, 2, 3) to test each function separately. You could begin your testing with test number 3. This tests all three functions together. If test 3 passes, the installation is complete. If it fails, you move on to test 2 and 1. 34
Wireless Network Configuration, Continued Test number 1 This will test for a working WAN IP address. You have already verified the gateway s assigned WAN IP address matches the work order (P14 step 1). Now we need to verify the assigned WAN IP address will give us access to the Internet. Requirements: DSL trained (DSL light on solid) Laptop wireless OFF Laptop set to obtain an IP address automatically Laptop wired to the 7550 via an Ethernet cable If we can reach the Internet, test 1 was successful. (WAN IP works) 1 WAN 74.42.86.10 NAT Private LAN 192.168.1.1 DHCP Server Laptop (wired) Obtain IP address automatically Public LAN 173.84.136.169 Follow the steps below to perform test 1. 1 Your laptop s TCP/IP properties must be set to obtain an IP address automatically. 2 Connect laptop to 7550 via Ethernet cable (any port E1-E4) 3 Verify laptop received a private IP address (ex. 192.168.254.??) 4 Using your web browser, connect to an Internet site (ex. www.yahoo.com) IF THEN Yahoo loads in browser Go to step 6 Unable to display page Go to next step (step 5) 35
Wireless Network Configuration, Continued Test number 1 (continued) 5 Using your web browser, connect to 7550 (192.168.254.254) IF THEN 7550 GUI loads in browser Problem with WAN IP address. Contact 866-ISIS-NOC Unable to display page Verify physical connections (PC to 7550) Verify laptop TCP/IP settings ( obtain automatically ) Restart test at step 1 6 Yahoo loaded. Test 1 completed successfully. Continue testing with test number 2. 36
Wireless Network Configuration, Continued Test number 2 This will test for a working Public LAN. Requirements: DSL trained (DSL light on solid) Laptop wireless OFF Laptop manually assigned IP address (from customer s LAN block) Laptop manually assigned DNS address Laptop wired to the 7550 via an Ethernet cable If we can reach the Internet, test 2 was successful. (Public LAN & WAN IP works) 2 WAN 74.42.86.10 NAT Private LAN 192.168.1.1 DHCP Server Laptop (wired) IP address manually assigned Public LAN 173.84.136.169 Follow the steps below to perform test 2. 1 Your laptop s TCP/IP properties must be set to use the following address: IP address: <LAN Network +2> Subnet mask: *See Subnet Mask below Default gateway: <LAN Network +1> Use the following DNS server addresses: Preferred DNS server: <Your area primary DNS address> Alternate DNS server: <Your area alt. DNS address> Ex.: Work order s LAN Network: 173.84.136.168/30 Laptop s IP address: 173.84.136.170 Laptop s Subnet mask: 255.255.255.252 Laptop s default gateway: 173.84.136.169 Note: + 2 Note: /30 Note: + 1 Subnet Mask: /30 255.255.255.252 /29 255.255.255.248 /28 255.255.255.240 *For more info see Appendix A: Configuring Static IP into Computers 37
Wireless Network Configuration, Continued Test number 2 (continued) 2 Connect laptop to 7550 via Ethernet cable (any port E1-E4) 3 Using your web browser, connect to an Internet site (ex. www.yahoo.com) IF THEN Yahoo loads in browser Go to step 5 Unable to display page Go to next step (step 4) 4 Using your web browser, connect to 7550 Public LAN address (from order: LAN network + 1). IF THEN 7550 GUI loads in browser Problem with LAN IP block. Contact 866-ISIS-NOC Unable to display page Verify physical connections (PC to 7550) Verify laptop TCP/IP settings (manually assigned) Restart test at step 1 5 Yahoo loaded. Test 2 completed successfully. Continue testing with test number 3. 38
Wireless Network Configuration, Continued Test number 3 This will test for a working wireless connection. Requirements: DSL trained (DSL light on solid) All Ethernet cables disconnected Laptop wireless ON Laptop wireless configured with customer s WPA Shared Key Laptop connected to customer s SSID Laptop manually assigned: IP address (from customer s LAN block), and DNS address If we can reach the Internet, test 3 was successful. (Wireless, Public LAN, & WAN IP address works) 3 WAN 74.42.86.10 NAT Private LAN 192.168.1.1 DHCP Server Laptop (wireless) IP address manually assigned Public LAN 173.84.136.169 Follow the steps below to perform test 3. 1 Laptop TCP/IP properties manually assigned. See test 2, step 1. 2 On your laptop, refresh list of available wireless networks and connect to customer s wireless network. 3 When prompted, enter WPA Shared Key. IF THEN Connected Go to next step (step 4) Refused May have mistyped shared key try again. 39
Wireless Network Configuration, Continued Test number 3 (continued) 4 Using your web browser, connect to an Internet site (ex. www.yahoo.com) IF THEN Yahoo loads in browser Go to step 6 Unable to display page Go to next step (step 5) 5 Go back and successfully complete test 1 and 2. Then retry test 3. 6 Yahoo loaded. Test 3 completed successfully. Business Class HSI is fully tested. Testing done! 40
Support Team Contacts NETGEAR 7550 Support Use the following numbers for technical support with the : Technical Support Customers Call All customers using a 800-239-4430 modem/gateway Technicians Call Technicians ONLY 877-716-1488 41
Appendix A: Configuring Static IP into Computers Business HSI Basic Installation Static IP PC Programming This section is intended as a reference. It provides instructions on how to program a Static IP into computers with very common operating systems. This information may be used if a customer needs assistance. Important: It is not the technician s responsibility to program Static IPs into the customer s equipment. Instead, technicians should validate static IP Internet connectivity by temporarily placing the IP into their laptop for testing. The customer will then program that IP into their own equipment. 42
Appendix A: Configuring Static IP into Computers, Continued Setting a Static IP On Windows XP Use the following table to program a static IP into a Windows XP machine. 1 Click the start button. Then click My Computer. 2 Click on the My Network Places network icon. 43
Appendix A: Configuring Static IP into Computers, Continued Setting a Static IP On Windows XP (continued) 3 Click on View Network Connections. 4 If the LAN connection is enabled, go to step 5. Note: If the LAN connection is disabled, then right click on Local Area connection icon and click on Enable. 5 Right click on Local Area Connection, and then click on Properties. 44
Appendix A: Configuring Static IP into Computers, Continued Setting a Static IP On Windows XP (continued) 6 The Local Area Connection Properties window should open. Click on Internet Protocol (TCP/IP) to highlight it then click on properties. 45
Appendix A: Configuring Static IP into Computers, Continued Setting a Static IP On Windows XP (continued) 7 Enter the IP address, Subnet Mask and Default gateway address. IP address: <LAN block +2> ex. 173.84.136.170 Subnet mask: 255.255.255.252 Default gateway: <LAN block +1> ex. 173.84.136.169 ISP Product Plan: Business Class HSI (3M/386K Static IP) ISP WAN Static IP: 173.84.104.138 ISP LAN Network: 173.84.136.168/30 ISP Network Size: /30 Select Use the following DNS server addresses. Preferred DNS: <see DNS list> Alternate DNS: Select the closest server: Dallas,PA 199.224.64.202 Rochester, NY 66.133.170.2 Lakeville, MN 66.133.150.12 Elk Grove, CA 66.133.189.215 Click OK at the Local area Connection properties window. 46
Appendix A: Configuring Static IP into Computers, Continued Setting a Static IP On Windows XP (continued) 8 Open the browser and test your internet connection by going to www.frontier.com Setting a Static IP On Windows Vista Use the following table to program a static IP into a Windows Vista machine. 1 Click the Start button. 2 Click on Network. 47
Appendix A: Configuring Static IP into Computers, Continued Setting a Static IP On Windows Vista (continued) 3 Click Network and Share Center. 48
Appendix A: Configuring Static IP into Computers, Continued Setting a Static IP On Windows Vista (continued) 4 Click Manage network connections from the left menu. 49
Appendix A: Configuring Static IP into Computers, Continued Setting a Static IP On Windows Vista (continued) 5 Right-click Local Area Connection and click Properties. Note: You may need to accept a User Account control prompt 6 Select Internet Protocol Version 4 (TCP/IPv4) and click Properties. 50
Appendix A: Configuring Static IP into Computers, Continued Setting a Static IP On Windows Vista (continued) 7 Enter the IP address, Subnet Mask and Default gateway address. IP address: <LAN block +2> ex. 173.84.136.170 Subnet mask: 255.255.255.252 Default gateway: <LAN block +1> ex. 173.84.136.169 ISP Product Plan: Business Class HSI (3M/386K Static IP) ISP WAN Static IP: 173.84.104.138 ISP LAN Network: 173.84.136.168/30 ISP Network Size: /30 Select Use the following DNS server addresses. Preferred DNS: <see DNS list> Alternate DNS: Select the closest server: Dallas,PA 199.224.64.202 Rochester, NY 66.133.170.2 Lakeville, MN 66.133.150.12 Elk Grove, CA 66.133.189.215 Click OK at the Internet Protocol (TCP/IP) window. Click Close at the Local Area Connection properties window. 51
Appendix A: Configuring Static IP into Computers, Continued Setting a Static IP On Windows Vista (continued) 8 On the Network Connection Window, click on File then Close. 9 Please restart your computer to apply the new settings. 10 Open the browser and test your internet connection by going to www.frontier.com Setting a Static IP On Mac OS X 10.4 Use the following table to program a static IP into a Mac OS 10.4 Operating System. 1 Click the Apple, Select Location, and then click System Preferences. 52
Appendix A: Configuring Static IP into Computers, Continued Setting a Static IP On Mac OS X 10.4 (continued) 2 The System Preferences window opens. Click Network on the top menu. 53
Appendix A: Configuring Static IP into Computers, Continued Setting a Static IP On Mac OS X 10.4 (continued) 3 The Network window opens. 1. Select Built-in Ethernet in the show field. 2. Select Manually in the Configure IPv4 field. 3. Enter your static IP. 4. Enter your Subnet Mask. 5. In the Router field, enter your Default Gateway Address. 6. Click on the DNS Servers text box and enter the DNS 1 and DNS 2 Server Addresses. 7. Click Apply Now. 5 Open the browser and test your internet connection by going to www.frontier.com 54
Appendix A: Configuring Static IP into Computers, Continued Setting a Static IP On Mac OS X 10.5 Use the following table to program a static IP into a Mac OS 10.5 Operating System. 1 First click the Apple, Select Loction, and then click System Preference. 55
Appendix A: Configuring Static IP into Computers, Continued Setting a Static IP On Mac OS X 10.5 (continued) 2 The System Preference window opens. Click Network on the top menu. 56
Appendix A: Configuring Static IP into Computers, Continued Setting a Static IP On Mac OS X 10.5 (continued) 3 The Network window opens. In the dropdown menu labeled Configure, select Manually. 57
Appendix A: Configuring Static IP into Computers, Continued Setting a Static IP On Mac OS X 10.5 (continued) 4 Enter your: 1. Enter your static IP. 2. Enter your Subnet Mask. 3. In the Router field, enter your Default Gateway Address. 4. Click on the DNS Servers text box and enter the DNS 1 and DNS 2 Server Addresses separated by a coma and a space. 5. Click Apply Now. 5 Open the browser and test your internet connection by going to www.frontier.com 58
Appendix B: Wireless Guest Access What is guest access The Netgear 7550 has a guest access feature that can be enabled so that guests of the customer may access Internet services without the ability to connect to any of the customer s computers or the 7550 s gateway menu. Things to note about Guest Access: Guest access permits access to the Internet Guest uses a second private LAN, with a network address block that is distinctly different (192.168.5.0/24) than that of the 7550 s private LAN (192.168.254.0/24) Due to the separate network address block, guest users are unable to access the gateway menu (192.168.254.254) or any computer on the private or public LAN One good reason for a customer to want guest access enabled is so they can provide internet access without the risk of those guests accessing the customer s computers Just like normal wireless, guest access MUST be secured and the preferred encryption method is WPA/WPA2/WPA Any Guest access options screen Guest access options reside in the 7550 s wireless settings, the 6 th option in the menu wireless settings menu After entering the Guest Access screen, follow the steps in the next section 59
Appendix B: Wireless Guest Access, Continued Guest access configuration 1 Enable Guest Access 2 Set the SSID to whatever name the customer wants 3 By default, wireless security is turned off for guest access Turn on wireless security, set it to WPA and set the passkey to whatever the customer wants 60
Appendix B: Wireless Guest Access, Continued Guest access configuration (continued) 4 Leave option 4 set for the default of Broadcast and click Apply 5 Click on System Monitoring and then click on Advanced Status 6 Verify that the guest access settings are correct 7 Use your laptop to connect to the guest access wireless connection, verify that you have a 192.168.5.xxx IP address and that you can access the Internet. If you are successful you have completed the guest access configuration. 61