USER MANUAL v 1.0 YOUR CREATIVITY. OUR TOOLS.

USER MANUAL v 1.0 YOUR CREATIVITY. OUR TOOLS.

From professional engineers to designers and hobbyists alike, enter into the world of HATCHBOX for endless innovation and design opportunities in 3D printing. Our printer and extensive collection of filaments cater to a variety of applications suitable for home, business, or anything your creative intellect aspires for. Our distinguished craftsmanship is what makes us unique and sets us at the forefront of the competition. For consistency in quality, variety in selection, and affordability in pricing, HATCHBOX is here to be your ultimate 3D printing filament solution. We encourage you to join our 3D printing community and share your vision in shaping and designing the future. At HATCHBOX, we never stop innovating, and we never cease improving our existing products. We operate our own factory, allowing us complete quality control from manufacturing to packaging. Starting 2016, our filaments will have a diameter tolerance of +/- 0.03 mm. We strive to make the best filaments available at the lowest price possible. By providing our customers the highest quality filaments at an affordable price, we believe that this will accelerate the 3D printing revolution. 02 Disclaimer By purchasing this product you agree to read the user manual in its entirety before powering the 3D printer. HATCHBOX3D.COM About us

Table of Contents 1.1 2.1 3.1 4.1 5.1 6.1 7.1 8.1 Getting Started Welcome Warning and Cautions Specifications How it Works Set Up What s Included Hatchbox Alpha Diagram Unpacking Printer Build Plate Filament Rack Assembly Powering the Printer 04 05 06 07 08 09 10 11 12 14 15 16 Start Up 17 Software 22 Automatic Leveling Z-Offset Loading/Unloading Filament... Software Setup Maintenance Lubrication Screw Tension LCD Screen Utilities Menu Main Menu Warranty Warranty Terms of Service Terms of Service 18 20 21 23 25 26 26 27 28 29 31 32 34 35 03

1.1 Getting Started 04

Welcome Getting Started 1.1 This user guide is designed to start your journey with HATCHBOX ALPHA 3D printer. Follow this guide at a pace that you are comfortable with in order to know how to use and operate the 3D Printer properly. Even if you are familiar with delta type 3D printers, it is essential that you read through this guide thoroughly before starting your creative journey. Hatchbox is excited to welcome you to the world of 3D printing. We encourage you to join our 3D printing community and share your vision in shaping and designing the future. YOUR CREATIVITY. OUR TOOLS. 05

Warning and Cautions Getting Started 1.1 Failure to read this user manual before installing and using the 3D printer may cause personal injury and/or property damage. HATCHBOX 3D printers generate high temperatures and include moving parts that may cause serious injury. Always connect 3D printer power cord directly to the wall outlet. Never reach inside the printer while it is in operation. Always allow the 3D printer build plate to cool down before reaching inside. Always allow the 3D printer hot end to cool down and reach the home position before reaching inside. Always ensure there are no moving parts before reaching inside. Before opening the 3D printer for service, ensure that the power supply is turned off, power cord is disconnected from the power supply, and the power cord is disconnected from the wall outlet. Due to the product melting plastic, operate the 3D printer in a well-ventilated, cool, dry and dust-free environment. Do not use the 3D printer without personal supervision. Do not touch the inside of the 3D printer during printing. Avoid long period use of the 3D printer. If the 3D printer is producing abnormal noise and/or smoke, immediately turn off the power switch, stop printing, and disconnect the power cord from the wall outlet. Keep moving parts well lubricated and clean the 3D printer regularly. Do not use flammable solvents to clean the 3D printer. Always ensure screws on the extruder and arms are adequately tightened. Always perform automatic leveling when the extruder hot end and build plate is cold. Always check the Z-offset before printing. 06

Specifications Getting Started 1.1 Printing: Print Technology: Fused Filament Fabrication (FFF) Build Volume: 300 mm diameter, 330 mm height Print Quality: 0.050 mm 0.400 mm Position Precision: X, Y, and Z at 0.05 mm Filament Diameter: 1.75 mm Nozzle Diameter: 0.40 mm Print Speed: 20 150 mm/s Travel Speed: 300 mm/s Connectivity: USB and SD Card Software: Output file: GCODE Software Control: Cura, Repetier, and Slic3r (to name a few) File Type: STL, AMF, OBJ Supports: Windows 7 and Mac OS X Electrical: AC Input: 100 240 V, 50 60 Hz Power Requirement: 24 V DC at 10 amps Temperature: Ambient Operating Temperature: 15-35 Storage Temperature: 0-35 Extrusion Temperature: 0-270 Heated Build Plate Temperature: 0-110 Mechanical: Build Plate: Aluminum base with a glass bed Stepper Motor: 1.8 step angle with 1/16 micro-stepping Belt Type: GT2 Belt Width: 6 mm Belt Pulley: 16 teeth / 10 mm diameter 07

How it Works Getting Started 1.1 HATCHBOX Alpha 3D Printer makes solid, three-dimensional objects. The control software will translate your 3D drawing from STL, AMF, OBJ format into GCODE, which instructs the 3D printer to print the model via USB cable or SD Card. The 3D printer filament then feeds through the PTFE guide tube to the extruder s hot end, creating a 3D product layer by layer. This method is called Fused Filament Fabrication (FFF). STEP 1 - DESIGN or DOWNLOAD STEP 2 - SLICING Download Design Design in CAD Save as.stl (CAD Software) Slice Process Download.STL File (Slicing Software) Save on to SD Card or USB Save on to SD Card or USB Cable STEP 3 - INSERT SD CARD OR USB CABLE DIRECTLY INTO 3D PRINTER 08 STEP 4 - PRINT OUT 3D DESIGN

2.1 Set Up 09

What s included - Check list 1 1 1 HATCHBOX Alpha 3D Printer Glass Build Platform 1 1 Retractable Breakaway Utility Knife 8 Piece Hex Wrench Set 1 1 6/7 MM Wrench 8/10 MM Wrench 1 1 Replacement Bowden Tube Push in Fitting 20A 125V Power Cord 1 Phillips Screw Driver 1 SD Card 1 FIlament Rack Stand A FIlament Rack Stand B 1 4 4 FIlament Rack Spool FIlament Rack rubber feet Binder Clip 10 Set Up 2.1 1 High Speed 2.0 USB Cable 1 1 MM Micro Sheer Wire Cutter 2 0.40 MM Replacement Nozzle 2 FIlament Rack Knob Missing a piece? Contact us support@hatchbox3d.com

Hatchbox Alpha Diagram Set Up 2.1 Front View 1 2 3 1. LCD Screen 2. Function Button 3. SD Card Input 4. Fan A 5. Fan B 6. Hot End 7. PTFE Tubing 8. Build Plate 7 5 4 6 8 Side View 9 10 14 11 9. 10. 11. 12. 13. 14. Filament Extruder USB A to B Power Switch Power Supply Exhaust Fan 3D Printer Rod 12 13 11

Unpacking Printer 1. R e m o v e t h e t o p l i d o f t h e shipping box. 2. Remove the shipment padding. 3. Highly suggested: between 2 people, firmly hold the top of the 3D printer and carefully lift upward and away from the packaging. Place the 3D printer on a stable and leveled floor or table. Note: additional accessories may be taped onto the inside of the box. 12 Set Up 2.1

Unpacking Printer (cont) Set Up 2.1 4. Remove the 3D printer s plastic covering. 5. There are 2 layers of zip ties and foam padding protecting the rails. Use scissors to carefully cut the 1st layer of zip ties. Remove the 1st layer of foam padding. Use scissors to carefully cut the 2nd layer of zip ties. Remove the 2nd layer of foam padding. 6. Carefully move the extruder upwards by the rods to remove the foam padding and shrinkwrap,which are holding the build plate and accessories in place. 13

Build Plate Set Up 2.1 This is the glass build plate, which is also known as the bed. The build plate can reach a maximum temperature of 110 to effectively prevent warping of the model during printing. For PLA filaments it s recommended to use blue painters tape and ABS filaments it s recommended to use Kapton tape. Please view the 3D printer filament manufacture recommending setting and use of the build plate in order to properly print your model. 1. Attach three (3) of the four (4) binder clips to hold the glassbuild plate securely to the aluminum bed. There s enough room to place the glass build plate securely onto the aluminum bed, use your best judgment to center the glass build plate before securing it with the binder clips. 2 1 Build 14 3 plate

Filament Rack Assembly Set Up 2.1 In this section, you will learn how to set up the provided spool rack. The parts needed will be the 2 Filament Rack Knobs, Filament Rack Stand A, Filament Rack Stand B, Filament Rack Spool, and Filament Rack Rubber Feet. Before starting, ensure that the Filament Rack is set up on an even surface. Installation of the Filament Rubber Feet is optional, but is recommended if the filament rack is not going to be mounted. The hardware for the filament rack to be mounted is not included, but can be purchased at any local hardware store. Follow the steps below for the filament rack set up. 1. Match the Filament Rack spool with the F i l a m e n t R a c k S t a n d A, a n d s e c u re together with a Filament Rack Knob. 2. Insert your Filament spool onto the Filament Rack Spool. 3. Using the other Filament Rack Knob, secure Filament Rack Stand B to the other side. 4. Before fully tightening both Filament Rack Knobs, ensure that the legs of the Filament Rack Stands are level, and then tighten. 5. Optional tabletop use: Install the Filament Rubber Feet by inserting the smaller diameter part of the Filament Rubber Feet into the larger diameter wall mounting holes. Once inserted, do not slide the Filament Rubber Feet down to the smaller diameter wall mounting hole, as this may damage or cut the Filament Rubber Feet. 15

Powering the Printer Set Up 2.1 1. Plug the female end of the Power Cord into the 3D printer s Power Supply, which is located on the right hand side of the 3D printer (when facing the LCD Screen). Plug the male end of the Power Cord into the wall outlet. Do not plug into a power strip or surge protector. 2. Once the Power Cord is connected and plugged into the wall outlet, power up the 3D printer by pressing the Power Switch down to the On (B) position. To power down, press the Power Switch up to the Off (A) position. Side View A. Off B. On 16 A B

3.1 Start Up 17

Automatic Leveling HATCHBOX Alpha 3D printer has an Automatic Leveling function that can be controlled by adjusting it within the LCD screen. This is the first step that is required to ensure proper first layer adhesion. Follow the steps below to continue with Automatic Leveling. 1. Once powered on, the LCD screen will automatically be set to the home screen, and it will show that the printer is ready. 2. Push the Function Button (located to the right of the LCD screen) to go to the Settings menu. 3. Rotate the Function Button until the Automatic Leveling option is highlighted. Then, push the Function Button and Automatic Leveling will begin. Before beginning with automatic leveling, the extruder hot end and build plate must be cold. If the extruder hot end and build plate are hot or warm, wait for it to cool down before proceeding with automatic leveling. Note: in this menu you will see the following options. a. Test Leveling: this will move the z-axis down to show you where the z-offset is currently set to (always perform this test before printing). b. Auto Leveling: this will perform the automatic leveling by taking three points of measurement on the build plate. c. Z-Position: This is where you will manually adjust the z-axis offset. By increasing the number, it will raise the z-axis. By decreasing the number, it will lower the z-axis closer to the build plate. d. Set Z=0: This will save the z-axis offset you have set in Z Position 18 Start Up 3.1

Automatic Leveling (cont) Start Up 3.1 Why is automatic leveling important? The distance between the hot end nozzle and the build plate should be adjusted to the proper distance in order to ensure first layer adhesion. If there is an issue, the Z-Offset parameter needs to be corrected. To correct Z-Offset paramaters, please refer to page 20. Do Not 1. If the hot end nozzle is too far from the build plate, the first layer may not stick. Do Not 2. If the hot end nozzle is too close to the build plate, the nozzle can scratch or possibly damage the build plate, or cause uneven first layer adhesion. Do 3. The distance should be about 100 microns between the hot end nozzle and the build plate. This can be checked by sliding a sheet of A4-sized paper between the hot end nozzle and the build plate. The sheet of paper should slide in between the hot end nozzle and the build plate with a bit of a tug. 19

Z-Offset Start Up 3.1 Warning: If your Z-Offset is not set properly and it is too close to the build plate, it can damage the hot end nozzle and/or the build plate. When correcting and setting the Z-Offset, be ready to power off the 3D printer immediately to prevent damage to the hot end nozzle and build plate. Adjust the Z-Offset to be farther away from the build plate and perform the automatic leveling function again. Repeat as necessary. Before correcting the Z-offset parameters, ensure that the hot end nozzle and build plate are cold. If it is not cold, allow it to cool down before beginning. 1. In the Automatic Leveling Menu, select Test Leveling. This will lower the z-axis to show where the z-offset parameter is currently set. 2. With a standard A4-sized paper, slide the sheet in between the hot end nozzle and the build plate. 3. If the sheet cannot slide in between the hot end nozzle and the build plate, the z-offset needs to be increased by adjusting the Z-Position (located in the automatic leveling menu). Adjust by rotating the Function Button to the left. The sheet of paper should slide in between the hot end nozzle and the build plate with a bit of a tug. If the sheet of paper slides in between the hot end nozzle and build plate easily, then decrease the z-offset by rotating the Function Button to the right. 20 4. Repeat step 3 as necessary until the sheet of paper slides in between the hot end nozzle and build plate with just a bit of tug. 5. Once you have dialed in the z-offset parameters in the Z-Position option, save the z-offset parameters by going to Set Z=0 and push the Function Button. This can be confirmed by going back into Z-position and you will see that it is set to 0.

Loading/Unloading Filament Start Up 3.1 Before loading the filament into the 3D printer, securely place the filament rack with the filament on top of the 3D printer. Loading Filament: 1. Manually feed the filament into the Filament Extruder while pressing down on the Filament Extruder Handle until the filament reaches about half an inch into the PTFE tubing. 2. Preheat the extruder hot end by following the steps below. 2.1. Go to the Quick Settings option. 2.2. Scroll down to highlight Preheat ABS or PLA and select the appropriate one to preheat the hot end. 2.3. Once preheating is complete, select Load Filament E0 within the Quick Settings menu. Unloading Filament: 1. Preheat the extruder hot end. If it is not preheated, follow Loading Filament step 2. 2. Once preheating is complete, unload Filament E0 within the Quick Settings menu select. 21

4.1 Software 22

Software Setup Software 4.1 HATCHBOX Alpha 3D Printer reads GCODE output files. There are various free open source slicing software available to the public that you can use, as long as the file output is GCODE. In this section, we will provide you with the necessary information in order to set up HATCHBOX Alpha 3D to properly print with any open source slicing software you choose. 1. Enter the following specifications as the machine settings: 3D Printer Type: o Delta Machine Settings: o E-Steps per 1mm filament: 92 (over time this will need to be calibrated) o Maximum width (mm): 300 o Maximum depth (mm): 300 o Maximum height (mm): 330 o Heated bed: Yes (check if applicable within the software) o Machine center 0,0: Yes (check if applicable within the software) o Build area shape: Circular o GCode Flavor: RepRap (Marlin/Sprinter) Printer Head Size: o Head size towards X min (mm): 0.0 o Head size towards Y min (mm): 0.0 o Head size towards X max (mm): 0.0 o Head size towards Y max (mm): 0.0 o Printer gantry height (mm): 0.0 Communication Settings: o Serial port: AUTO (if your computer cannot detect the serial port, you can manually select the serial port the 3D printer is connected to) o Baudrate: AUTO (if your computer cannot connect to the serial port, set the Baudrate to 1152000 and restart Cura) Nozzle Size (mm): o 0.40 mm Filament Diameter (mm): o 1.75 mm 23

Software 4.1 Shell/Wall Thickness (mm): o 0.8 (this can be adjusted based on the part being printed at increments of the nozzle size) Print Speed (mm/s): o 50 Print Temperature (C): o 190 C is ideal for HATCHBOX PLA o 220 C is ideal for HATCHBOX ABS *This is a general rule and will vary based on the ambient temperature the 3D printer will be running. Bed Temperature (C): o 60 C is ideal for HATCHBOX PLA o 100 C is ideal for HATCHBOX ABS *This is a general rule and will vary based on the ambient temperature the 3D printer will be running. Set Up is now complete and you are ready to print with the HATCHBOX Alpha 3D printer. For better print quality, please visit your selected slicing software s website in order to read the full definition for each setting, and to adjust the settings as needed. 24

5.1 Maintenance 25

Lubrication/Screw Tension Maintenance 5.1 Lubrication To ensure the life of the rail, we recommend lubricating the linear rail every 200 hours or as needed. Screw Tension The 3D printer contains 12 core screws that will need to be fastened. Overtime, due to vibration and movement while printing, these screws may become loose. This will affect printing or may cause damage to the 3D printer. We recommend checking the screw tension daily. 26

6.1 LCD Screen 27

Utilities Menu LCD Screen 6.1 In the Utilities Menu, you can rotate the Function Button to show you the statistical information of your print, as well as the total printing time, and filament printed. A. B. C. D. E. F. G. H. I. J. K. L. M. N. Current extrusion temperature / Desired extrusion temperature Current bed temperature / Desired bed temperature Filament extrusion flow rate Printing rate Buffer Print completion percentage X-Axis location Y-Axis location Z-Axis height Cooling fan speed rate Filament usage Print complete bar A B C G H I D E F J K L Printing time Filament printed M N 28

Main Menu LCD Screen 6.1 The Main Menu is where you have access to the features of the 3D printer controls and adjustments. There are 6 options within the Main Menu, as well as Sub Menus for each of the 6 options. This will be explained as a glossary. Rotate the Function Button left or right to highlight the option you want to perform. Then, push the Function Button to select and perform the option. 1. Back: Returns to the Utilities Menu 2. Quick Settings: 2.1. Home All: Brings the hot end to the home position. 2.2. Z Babystep: This parameter can be set adjust the Z-Offset during printing. Rotating the Function Button to the left will increase the Z-position. Rotating the Function Button to the right will decrease the Z-position. Once you have reached the desired Z-Offset, push the Function Button to save your setting. 2.3. Speed Mul: Adjust the overall printing speed from what you have set in the slicing program. This can be adjusted and saved during printing. 2.4. Flow Mul: Adjust the filament extrusion flow rate from what you have set in the slicing program. This can be adjusted and saved during printing. 2.5. Preheat PLA: Preheats the hot end nozzle and build platform manufacturer specification 2.6. Preheat ABS: Preheats the hot end nozzle and build platform manufacturer specification 2.7. Cooldown: Used to stop and cool down preheating, or to cool down the hot end nozzle and build platform. 2.8. Disable Stepper: Manually disables the stepper motors. 2.9. Load Filament E0: Automatically loads the filament once the filament is guided about half an inch into the PTFE tubing. Before using this feature, Preheating (PLA or ABS) must be on and must have reached preheating temperature. 2.10. Unload Filament E0: Automatically unloads the filament. Before using this feature, Preheating must be on and must have reached preheating temperature. 3. Print File: 3.1. Print File: Select the saved GCODE file to print via SD Card. This option will be available once the SD Card is inserted into the SD Card reader. 3.1.1. Pause Print: Select to pause the print. 3.2.1. Stop Print: Select to stop the print. 3.2.1.a No: Conffirmation to continue with the print. 3.2.1.b Yes: Confirmation to stop the print. 3.2. Delete File: Select the saved GCODE file on the SD Card to delete the GCODE file. 29

Main Menu (cont) LCD Screen 6.1 4. Extruder: 4.1. Bed Temp: Can be used to preheat the build platform or adjust the temperature during printing. 4.2. Temp. 1: Can be used to preheat the extruder hot end or adjust the temperature during printing. 4.3. Turn Extr. 1 Off: Turns off and cools down the extruder hot end. 4.4. Extr. Position: Controls the extruder movement. Recommended for advance 3D printer users. 4.5. Set Origin: Sets the origin of the extruder hot end distance. Recommended for advance 3D printer users. 5. Fan Speed: 5.1. Fan speed: Manually adjust the fan speed percentage during printing. 5.2. Set Fan 25%: Preset option to set the fan speed to 25% 5.3. Set Fan 50%: Preset option to set the fan speed to 50% 5.4. Set Fan 75%: Preset option to set the fan speed to 75% 5.5. Set Fan Full: Preset option to set the fan speed to 100% 5.6. Ignore M106 CMD: This ignores the M106 GCODE command set in your GCODE file. GCODE M106 is the command is to set fan speed and start, which will generally be written as M106 S(0-255); M106 S127. 6. Auto Leveling (Always perform this function when the extruder hot end and build platform have cooled. When Test Leveling function is in use, always be prepared to manually power off the 3D printer as soon as possible to prevent any damage to the extruder hot end nozzle and build platform): 6.1. Test Leveling: This will move the z-axis down to show you where the z-offset is currently set to (always perform this before printing). 6.2. Auto Leveling: This will perform the automatic leveling function by taking three points of measurement on the build plate. 6.3. Z-Position: This is where you can manually adjust the z-axis offset. By increasing the number, it will raise the z-axis. By decreasing the number, it will lower the z-axis closer to the build plate. For superior filament bed adhesion, the z-axis offset should be just high enough from the build platform in order to slide a standard A4-sized paper in between with just a bit of a tug. To increase the z-axis offset, rotate the Function Button to the left (increasing number is shown on the LCD screen). To decrease the z-axis offset, rotate the Function Button to the right (decreasing number is shown on the LCD screen). 6.4. Set to Z=0: This will save the z-axis offset you have set in Z Position function. 7. Configuration: Do not modify or warranty will be voided. 30

7.1 Warranty 31

Warranty Warranty 7.1 HATCHBOX Alpha Limited Warranty What is Covered HATCHBOX 3D printers are manufactured and tested against rigorous industry standards in production and quality. Therefore, each printer includes a standard 90-day manufacturer warranty in the rare case of a manufacture defect beginning from the purchase date. What is Not Covered This limited warranty does not cover any damage, deterioration or malfunction resulting from any alteration, modification, improper or unreasonable use or maintenance, misuse, abuse, accident, neglect, exposure to excess moisture, fire, improper packing and shipping (such claims must be presented to the carrier), lightning, power surges, or other acts of nature. This limited warranty does not cover any damage, deterioration or malfunction resulting from the installation or removal of the printer from any installation, any unauthorized tampering with this product, any repairs attempted by anyone unauthorized by Hatchbox to make such repairs, or any other cause which does not relate directly to a defect in materials and/or workmanship of this product, including without limitation the use of filament not from Hatchbox. This limited warranty does not cover aftermarket components, software, cables and accessories used in conjunction with this product. How Long Does Coverage Last The standard manufacturer warranty lasts 90 days from the purchased date. However, regardless of warranty expiration, please contact us to see if we can still troubleshoot the issue, or recommend where to purchase available parts as needed. We are still happy to with any issues you may experience with your printer. Who is Covered All warranty claims must be made by the original purchaser of HATCHBOX products and cannot be transferred. The product must be purchased brand new with original invoice/order number directly from Hatchbox or authorized partners, visit hatchbox3d.com for the complete list of authorized partners. Purchases made from unauthorized sellers will not be covered under the warranty policy, nor can we guarantee the product purchased from unauthorized sellers is authentic or in brand new condition. 32

Warranty (cont) Warranty 7.1 Warranty Process The warranty process will begin with purchase verification and troubleshooting. Upon troubleshooting the issue, HATCHBOX may send out any needed replacement parts as needed. Hatchbox reserves the right to request that defective parts and/or printers be returned back to us in exchange for a replacement. An RMA form must be printed and included in your return package for a warranty claim to be valid. The customer is responsible for shipping the printer(s) or part(s) to HATCHBOX s designated location. Once printer(s) or part(s) have been received and inspected, HATCHBOX will ship a replacement using the carrier of our choosing. All shipping address changes must be provided to HATCHBOX on the required RMA form. HATCHBOX is not liable for damages caused by the shipping provider or lost packages during transit to us. We recommend adding insurance to any packages shipped back tous. Please contact our warranty support to begin the warranty process. Limitation on Liability HATCHBOX makes no other warranties whether express or implied by law, course of dealing, performance, usage, or otherwise, with regard to the performance of any product. All implied warranties, are hereby excluded. HATCHBOX is not liable for any indirect, incidental, collateral, exemplary, punitive, special or consequential damages, including loss of profits. 33

8.1 Terms of Service 34

Terms of Service Terms of Service 8.1 HATCHBOX Alpha Terms of Service 1. 2. 3. 4. 5. 6. 7. Please read the following Terms of Service ( Terms ) carefully before ordering and using HATCHBOX 3D ( The Company ) products. If you do not accept these terms, warranty of this product may be void. Please check hatchbox3d.com frequently for any updates to these terms as HATCHBOX reserves the right to revise these terms at any time. You agree through your purchase and/or use of the product to be bound by any modifications to these terms. Use of Website. All content on hatchbox3d.com is for information purposes only and you agree that your use of and browsing in the Websites is at your risk. In no event shall Hatchbox or affiliates, be liable to you for any direct, indirect, punitive damages resulting from any (i) errors, mistakes, or inaccuracies of content, (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to and use of the Websites, (iii) any unauthorized access to or use of our secure servers and/or any and all personal information and/or financial information stored therein. Modification. The Company reserves the right to discontinue or modify products, instructional, marketing, and website content, and/or warranty policies. You agree that the Company will not be liable to you or any third party for any modification that results in direct, indirect, or punitive damages. Support Services. Troubleshooting and support will be given on a case-by-case basis. You agree that the Company is not liable for information received by support for any claims, disputes, action and cause of action that may arise from technical or customer support. You acknowledge that all warranty claims are subject to product replacement only, and no monetary refunds will be issued. Intellectual Property. HATCHBOX 3D is exclusively owned by Megalowmart Holdings, LLC. Excluding User s License (refer to clause 6), you agree that all intellectual property rights, including copyrights, trademarks, and trade secrets are owned exclusively by Megalowmart Holdings, LLC. The use of Hatchbox content or products does not transfer to you or any third party any such intellectual property rights. Feedback. You assign to the Company all feedback submitted to The Company or their affiliates regarding the website, product, or services, and agree that the Company has the right to use such feedback as it sees fit. Feedback is treated as non-confidential, and you agree not to submit ideas that may be propriety or confidential. Governing Law. These Terms shall be governed by the laws of the United States Federal law and the State of California without giving effect to any conflict of laws principles that may require the application of the law of another jurisdiction. Any action or proceeding relating to a claim or controversy at law or equity that arises out of or relates to these Terms of Use or the Sites or Services (a "Claim") must be brought in a federal or state court located in Los Angeles, California, and each party irrevocably submits to the exclusive jurisdiction and venue of any such court in any such action or proceeding. 35

Terms of Service Terms of Service 8.1 8. Disclaimers. The website content, marketing pamphlets, and instructional manuals are for information only and is provided as is without any representations or warranties, express, or implied. HATCHBOX makes no representations or warranties in relation to the website or the informational materials provided. By using the website and product, you agree that the exclusions and limitations of liability set out in this website disclaimer are reasonable. If any provision of this website disclaimer is, or is found to be, unenforceable under applicable law, that will not affect the enforceability of the other provisions of these Terms. 9. Contact Information. If you have any questions about these Terms of Service, please contact: Hatchbox at support@hatchbox3d.com before using any HATCHBOX product. As a small business, we are here to help with any questions: e-mail support@hatchbox3d.com Wholesale? Contact us at wholesale@hatchbox3d.com HATCHBOX3D.COM 36 @HATCHBOX3D