Living Like at Home National Quality Certificate for Old Age and Nursing Homes in Austria (NQC) WeDO 2 nd EU Event Vienna, Austria 24 April 2012
Structure The Austrian System of Long Term Care National Quality Certificate Brief Survey History of the NQC Characteristics of the NQC NQZ - Model Set of Requirements for Homes Applying for an NQC The Certification Process
The Austrian System of Long Term Care BMASK, Senior/inn/enpolitische Grundsatzabteilung
The Austrian System of Long Term Care System: 2 main components: 1. Federal State: universal allowance system for long-term care 2. Länder: responsible for social services for long-term care
The Austrian System of Long Term Care 1. Federal State: Universal allowance system for long-term care since 1993 granted to about 4% of the population 7 categories of need
The Austrian System of Long Term Care Accessibility Programmes cover all persons in need of care, irrespective of age also irrespective of income, wealth, from contributions to social services
The Austrian System of Long Term Care 2. Länder: responsible for social services for long-term care Home Care Services Institutional Care Funding in addition to the care allowance
The Austrian System of Long Term Care Accessibility Home care services provoded by non-profit organisations Institutional care provided by provinces, municipalities, religious and other non-profit organisations
The Austrian System of Long Term Care 1993 Agreement between the federal government and the Länder with a catalogue of services and quality standards
National Quality Certificate BMASK, Senior/inn/enpolitische Grundsatzabteilung
Brief Survey nationwide uniform sector-specific outside evaluation procedure for the assessment of the quality of services to make quality visible and create further enhancement of this quality to avoid numerous quality labels on the basis of quality management systems (E- Qalin, QAP, ISO)
History of the NQC Working Party (set up by the Ministry of Labour, Social Affairs and Consumer Protection + Federal Association of Old Age and Nursing Homes)
in cooperation with
History of the NQC 2008 pilot phase 14 pilot homes proposed by the Länder All of them were awarded the NQC + recommendations Evaluation Results: certification tools can be applied 2010 Extension to geriatric care services
History of the NQC Since 2011 Assessment, Reassessment Implementation strategy for regular operation Anchoring the NQC in law Creation of an NQC organisation
Characteristics of the NQC NQC not mandatory for old age and nursing homes positive incentive system The quality of life of residents is in the centre of the NQC Priority is given to process and outcome quality
Characteristics of the NQC Recommendations for further action to improve quality Independent, experienced and specifically trained experts Uniform certification tools
BMASK, Senior/inn/enpolitische Grundsatzabteilung NQC - Model
BMASK, Senior/inn/enpolitische Grundsatzabteilung NQC - Model
Set of Requirements for Homes Applying for an NQC Quality Management System Self-assessment process Involvement of all relevant stakeholders Client interviews Communication of non-objection
Set of Requirements for Homes Applying for an NQC Residential facility is subject to auditing by the body exercising supervisory functions relating to old age and nursing homes No fiscal, criminal or administrative proceedings
The Certification Process 5 Phases Certification Process I. Application and Presentation II. Pre- Audit III. On-Site- Inspection IV. Drawing up the certification report V. Issuing the certificate
The Certification Process I. Application and Presentation Application has to be submitted to the Coordinating Body A communication of non-objection of the competent body of the Provincial (Land) government has to be submitted
The Certification Process II. Pre-Audit The residential care facility submits all required documents to the Coordinating Body. a report on the structural quality, a description of the latest self-assessment process / internal audit process, a structural survey sheet with annexes, a quality report, reports on continuous quality enhancement, prioritised improvement measures and results of interviews or systematised observation.
The Certification Process Pre-Audit The certification team examines the material draws up an audit plan certification plan The certification team two persons who have the required know-how and experience with the management of residential care facilities
The Certification Process III. On-site Inspectation 2 Days restricted to the location of the residential care facility as well as its staff Evaluation of all documents final discussion
The Certification Process IV. Drawing up the Certification Report Introduction, survey of the certification process, a summary of the certification outcome, a report including recommendations for action and, if necessary, quality management measures and a percentage indicating the degree of compliance with certification standards. recommendations for follow-up improvements good practices
The Certification Process V. Award of the Certificate The coordinating Body is responsible for issuing certificates. Award of the certificate after consultations
Pilot Homes Haus St. Martin, Gemeindeverband Aldrans, Tirol KWP Haus An der Türkenschanze, Wien Caritas Senioren- und Pflegewohnhaus Friedberg, Steiermark Sozialdienste Götzis GmbH, Vorarlberg Altenheim Grünburg, Gemeinde Grünburg, Oberösterreich Pflegezentrum Kirchstetten - Clementinum - Haus der Barmherzigkeit, NÖ NÖ Landes-Pensionisten- und Pflegeheim Vösendorf, NÖ Senioren- und Pflegeheim Nenzing, Gemeinde Nenzing, Vorarlberg Senioren Residenz Am Kurpark Oberlaa, Humanocare, Wien Bezirksaltenwohn- und Pflegeheim Neuhaus, SHV Völkermarkt, Kärnten Seniorenwohnanlage Völkermarkt, SHV Völkermarkt, Kärnten Maria Rast Alten- und Pflegeheim der Franziskanerinnen von Vöcklabruck, OÖ Herz Jesu Asyl, Salzburg SeneCura Sozialzentrum Stegersbach, Burgenland
Certificate
Assessments 2011-2012 SeneCura AIS Pflegeheim Arnoldstein, Kärnten SeneCura AIS Pflegeheim Villach, Kärnten NÖ Landespflegeheim Gloggnitz, Niederösterreich Alten- und Pflegeheim Barmherzigen Brüder Kritzendorf, Niederösterreich Alten- und Pflegeheim St. Elisabeth in Rainbach, Franziskanerinnen Vöcklabruck, Oberösterreich Caritas Senioren- und Pflegewohnhaus Graz-Straßgang, Steiermark Soziales Zentrum St. Josef in Mils, Barmherzige Schwestern Zams Betriebs GmbH, Tirol Seniorenresidenz Martinsbrunnen Dornbirn, Humanocare Vorarlberg Geriatriezentrum Favoriten, Krankenanstaltenverbund Teilunternehmung 4, Wien Geriatriezentrum Klosterneuburg, Krankenanstaltenverbund Teilunternehmung 4, Wien
Assessments 2011-2012 Pflegekompetenzzentrum Weppersdorf, Arbeitersamariterbund Burgenland Seniorenwohnhaus Schloß Hall, Caritas Oberösterreich Seniorenhaus Farmach, Stadtgemeinde Saalfelden, Salzburg Wohnheim Augustinerhof, Sozialhilfeverband Fürstenfeld, Steiermark Altenwohn- und Pflegeheim Kitzbühel, Tirol Seniorenhaus am See, Marktgemeinde Hard, Vorarlberg Sozialzentrum Altach gem.gmbh, Vorarlberg Sozialzentrum Satteins gem.gmbh, Vorarlberg
Award of the Certificate 2011
Award of the Certificate 2011
Award of the Certificate 2011
Award of the Certificate 2011
Thank you for your attention!!