Where does Sri Lanka stand?

e-sri Lanka Transforming a Nation through ICT & Communication Technology (ICT) 28 th May 2009 World Bank HQ, Washington D.C., U.S.A. Where does Sri Lanka stand? Reshan Dewapura Wasantha Deshapriya Jayantha Fernando ICT Agency of Sri Lanka Network Readiness Index (NRI) Network Readiness Index (NRI) SAARC Region Year 2002/03 2003/04 2004/05 2005/06 2006/07 2007/08 2008/09 Countries 82 102 104 115 122 127 134 India 45 39 40 44 50 54 Sri Lanka 54 66 71 83 86 79 72 Nepal 108 119 127 Bangladesh 93 100 110 118 124 130 Butan Maldives Pakistan 76 63 67 86 84 98 Afganistan SL Percentile Ranking 66 % 65 % 68 % 72 % 70 % 62 % 54 % ICT Literacy NRI 28 % 2009 60 % 2012 prioritization of ICT procurement of advanced technology products Importance of ICT to govt. vision of the future success in ICT promotion 2003 2004 2005 2006 2007 2008 102 104 115 122 127 134 47 40 84 53 47 34 65 62 75 66 53 51 84 64 54 38 44 56 75 69 59 41 Availability of online services 68 72 104 82 71 67 ICT use and government efficiency Presence of ICT in offices 93 88 74 55 82 49 Dept of Census and Statistics

/ Education on any Process, Service or Application just a phone call away Civil Registration (Birth, Marriage, Death certificates etc.) documents in hand within a matter of minutes Drive-in Vehicle / Revenue License Registration Organizational Machinery (Ministries, Departments, District & Divisional Secretariats, etc.) connected, on-line and secure. Single-window, multi-channel access to any e-service in Sri Lanka (very soon) Sri Lankan ICT industry unified to form a strong single voice SLASSCOM 45,000+ new jobs created in the IT/BPO sector since 2005 (Source: WFS 2008) IT/ITeS becomes the 5 th largest foreign exchange earner for the country USD 250+ million in 2008 (EDB Export Value Survey 2008) 2009 Declared as the Year of English and IT 2000 schools equipped with computer labs (6000 by 2010/11) SEMP 40 Distance Education Learning Centers set-up, offering 35 online graduate level courses DEMP / Education Student PC Ownership ClassMatePC OLPC e-sri Lanka PC TeacherPC Ownership Description Stats Students in Schools 3.9 M Computers in the Schools 56,941 50,000 Computer Student Ratio (approx.) 1:100 Internet 2010/11 Connection 1,700 6,000 Teacher s with PC Ownership (approx.) 10,000 Teachers Computer in the Schools 200,000 Teachers Labs trained on ICT 96,000 + School Schools Computer Labs 3,415 Society Increased access to ICT for citizens across the country - 600 Nenasalas (Tele-centres) set-up Provision of Market Prices & Crop/Agriculture information to farmers Providing e-health/tele-medicine facilities to rural patients of digital talking books for the visually impaired, to developing visual hearing aids for the hearing impaired Availability of supplementary school educational material both at primary and secondary educational level to students. Setting up of rural BPOs and creation of job opportunities for youth in rural communicates & Communication Technology (ICT) Societal How did all this happen? What else is happening? Health

Societal Societal Nenasala Public Private Partnership A center that provides Communication Technology (ICT) based services to the public Entrepreneur s Individuals Partnerships Woman Religious Institutions Temples Kovils Mosques Churches Ownership Community Based Organizations Groups Women Groups Youth Groups Banks Welfare Groups Selected Schools Special Sites Public Librarie s Railway Station Foreign Employment Bureau Colombo DS office Camps Infrastricture Jaffna 5 Puttalam - 17 Kurunagala - 45 Kandy - 49 Kegalle - 32 Gampaha - 15 Colombo - 12 Ratnapura - 42 Kalutara - 22 Galle - 30 Matara - 32 600 centers Vauvniya - 5 www.nenasala.lk Anuradhapura - 41 Trincomalee - 16 Polonnaruwa - 23 Batticaloa 16 Matale - 19 Badulla - 42 Ampara - 32 NuwaraEliya - 24 Monaragala - 32 Hambantota - 32 National Backbone Network (NBN) Objective : Deployment of affordable broadband services throughout Sri Lanka Island wide Ultra High Bandwidth Broadband Backbone Provision of affordable broadband connectivity to all parts of the country Technology Neutral, Least Cost Subsidy Tariff Regulation: Re activate ISPs & NFB providers; increase competition

Objective : Lanka Network (LGN) Highly available, secure backbone to connect the government Korean Support 325 locations ( Phase I) Cover ministries to District Secretariats 150 locations (Phase II) Provincial Councils and Ministries Societal e-governance e-governance Centre (GIC 1919) Objective : Accurate & dependable on any government service or process over the phone 99% of all government services now available Available: 8am to 8pm, 365 days of the year Tri lingual services available Over 2500 calls answered every day Over 2 million calls answered since Aug 2006 e-hrm e- Population Registry e- Divisional Secretariats e-foreign Employment Bureau e-revenue License e-pensions e-samurdhi e-nic Laksala

e-governance : e-services e-governance : e-services Birth, Marriage and Death Registrations Registrars Divisional Secretariats Change of address through the e-divisional Secretariat System Grama Niladhari Register Generals Department Birth Registration Hospitals Hospital Registrars Civil Registrations e-population Register Immigration & Emigration Unique Number & Personal Details National E-Pensions ID Card e-samurdhi EPF / ETF Foreign Employment Bureau LankaGate Societal SOA Architecture Citizens Businesses Visitors Multiple Access Channels (eg. Web, Mobile, Email, etc.) Other Applications Sri Lanka Country Portal Cutting-edge Technologies: - Liferay - Synapse Open Standards e-gov CMS GIC Service 1 portlet portlet portlet e-gov Other Service m portlets portlet Lanka Interoperability Exchange Enabling Web 2.0 Concepts Identity Mgt. Services Directory Mobile Payment Gateway Service 1 (eg. e-rl) Service n Core eservices Services Providers e-human Resource Management Laksala Internal Computing Re-Engineering Reengineering Road map e-samurdhi e-national ID Card Document Conversion (BMD) e-provident Fund Centre + Web + Web Hosting e-divsional Secretariat e-pensions e-foreign Employment Establishment Register Land Register Web Portal e-population Register Lanka Network E-mail & Internet Services Training Senior Management, CIO, Middle Management & end Users e Policy, Technology Standards for government, Security e Blue Print study, Planning & Conceptualizing ` Lanka Gate 2004 Enablers 2005 2006 2007 2008 2009 G2G G2B G2C

Societal

Jaffna 84 % Vavuniya Anuradhapura Trincomalee Polonnaruwa Chilaw Kurunegala Batticaloa Kandy Ampara Colombo Hatton Bandarawela Monaragala Ratnapura Kalutara Hambantota Ambalangoda Galle Matara ICT HR Societal Enabling Environment for ICT ICT Growth ICT Human Promotion and Resource

: ITeS Destinations Strategy Name Grants Awarded Funds Committed (US$) ICT industry leadership awards 2 45,000 Overseas training for ICT sector senior Managers 52 120,696 Scholarships for experienced / senior ICT professionals 21 49,513 Domestic Professional / Management / ICT courses 130 29,384 Young ICT professionals awards scheme 3 10,500 Domestic ICT learning Seminars (4 courses yet to be 160 119,449 held) Training voucher scheme 987 36,631 ITES Training Scheme 221 32,612 In-house Training Incentives 117 308,369 ICT Research and Innovation Grants 8 270,273 Quality Certification 57 596,135 Thrust Software Incentives 3 63,000 Business Linkages 3 114,720 Innovation Grants 5 23,900 Micro Enterprise 60 13,500 Train the Trainer 27 207,870 Consultancy Grants 8 172,936 : ITeS Destinations Sri Lanka is being recognized as an emerging center of excellence for Financial & Accounting Outsourcing (FAO) companies Training Target No of Employees 140,000 120,000 100,000 80,000 60,000 40,000 20,000 IT/BPO industry to become the #1 revenue earner for Sri Lanka in the next 10 years Apparel $3bn Foreign employment $2.3bn Tea $1bn $275 m 11,200 14,946 21,094 31,379 $1b 45,186 67,780 $2b 103,025 4,000 3,500 3,000 2,500 2,000 1,500 1,000 500 Revenue (USD Million) - 2006A 2007 2008 2009 2010 2011 2012 Time Line - Sri lanka - Source: THOLONS Sri Lanka Target Employee Nos. Sri Lanka Target Export Revenue ICT Investment and Private Sector ICT Investment & Private Sector ICT Investment & Private Sector

Societal What next after the access (telecentre) network? STATS: Sri Lanka 70 % rural 10 % differently able 25% IT literate Small Grants Programs Seeks to spread the benefits of ICT to disadvantaged communities Solicit issues and ideas from communities, build their capacity And help them implement ICT projects to solve their most pressing issues 175 communities have had 175 sustainable ICT centers established, with over 72,000 people benefiting each month e SDI Community Assistance Grants to CBOs for ICT based solutions to everyday problems 141 Grants awarded e SDI Partnership Assistance Grants to public or private entity, entrepreneur or NGO 34 Grants awarded Societal Impaired Aid for visual and hearing impaired Visual Radio Low cost method of sending local /disaster related information Job Bank local language job listing SME Portal for small businesses Crop price tracker for farmers Local content generation BPOs Fishing information by SMS to fishermen AWARDS

e-society e-society e-society ICT Investment & Private Sector Societal Enablers Legal System Localization / Standards e Transactions Law Character Encoding Standards Computer Crimes Law IP Rights (IP) Law e Signatures Fonts / Unicode Text Input Device Support Transliteration Support Date Protection Code of Practice Interface Localization Enforcement Units International Domain Names Enablers Digital Forensic Lab Interoperability Framework NEA Institutional ICT Agency (ICTA) established July 2003 As a Company, fully owned by the of Sri Lanka Becomes Operational and Vested with powers under ICT Act No.27 of 2003 Mandate strengthened by the ICT Amendment Act 33 of 2008 ICTA empowered by the Act to: Be the Apex ICT Policy making body & executive agency for ICT in the country Be the Lead & Implementing organization for e Sri Lanka Initiative Functions under the Office of H.E. the President Unique position to deal with inter ministerial barriers and achieve results. e Sri Lanka Project Multi Donor funded World Bank, Korean EXIM & JSDF Integrated e Model ICT Policy Leadership & Institutional Enablers ICT Policy, Leadership & Institutional

Inter-dependant Prog. Structure Peace ICT Policy, Leadership & Institutional e-society ICT Investment & Private Sector An Integrated e~ Model Equity ICT Policy, Leadership & Institutional e-society ICT Investment & Private Sector Growth Strategy e-sri Lanka Vision Improve ICT infrastructure and enhance quality of life through providing affordable access and opportunities Improve the delivery of public services and governance using ICT Enhance the quality of education, learning and research through use of ICT Build a strong ICT industry & enhance competitiveness thro ICT Proliferate access to ICT in rural areas and use of ICT applications for rural socio economic development Create the Institutional Leadership to carry forward e in Sri Lanka Take the dividends of ICT - to every village, - to every citizen, - to every business and also - transform the way government think and works e-sri Lanka ICT can impact lives provided there is a big enough vision behind it and genuine intentions to realize that vision www.icta.lk