MICROSOFT STEP BY STEP INTERACTIVE VERSION 3.0 ADMINISTRATION GUIDE

MICROSOFT STEP BY STEP INTERACTIVE VERSION 3.0 ADMINISTRATION GUIDE Part 1: Network Installation Guide Introduction Part 1 of this document provides instructions for installing Microsoft Interactive Training and describes some of the ways in which this training can be deployed across a network. You can install Interactive Training using a server running the Microsoft Windows NT 4.0 Server operating system, Internet Information Server (IIS) 4.0, and Microsoft SQL Server 7.0. In this arrangement, Windows NT Server hosts the training applications, while IIS delivers the content over an intranet. A SQL Server database tracks user progress. The main installation steps: Removing earlier versions of Microsoft Interactive Training from your system. Creating a SQL Server database. Installing Microsoft Interactive Training from the CD. Setting up links to the SQL Server database. Loading individual courses. Setting up a client. Installation Instructions Note: If you do not have previous installations of Microsoft Interactive Training on your system, skip Step 1 and begin with Step 2. Step 1: Remove earlier versions of Microsoft Interactive Training from your system. Log on to Windows NT Server as Administrator. Open Add/Remove Programs and remove any Microsoft Interactive Training programs. Using the Registry Editor, verify that all MPITraining/MSPress entries have been removed from the registry. Note: To start the Registry Editor, type Regedit in the Run dialog box. Delete the MPITraining directory on your Web server s default drive. This directory is named \inetpub\wwwroot. Log on to your SQL Server. Delete any MSPress databases. Microsoft Step by Step Interactive Version 3 Page 1 of 16

Step 2: Create a new SQL Server database Open SQL Server Enterprise Manager and create a new database. (Figure 1.) Figure 1 SQL Server 7.0 Enterprise Manager window Name the new database MSPress. Set the size of the database to 30 Mb. (Figure 2.) Figure 2 Naming and sizing the MSPress database Microsoft Step by Step Interactive Version 3 Page 2 of 16

Step 3: Install Microsoft Interactive Training from the CD. Run setup from the Setup icon located in the Network Server installation folder. Read the License Agreement and accept it if you accept the agreement as described in the dialog box. Enter your user name and organization. On the Administrator Options page, select the options that you wish to install. (Figure 3.) Figure 3 Administrator Options Note: When installing additional courses, select the Client and Database options and deselect the MPI Training Administrator and Help options. These options are only required for initial installation. Selecting these options during subsequent installations will cause the original installation to be overwritten. Microsoft Step by Step Interactive Version 3 Page 3 of 16

On the Client Software Access Method page, choose URL. In addition, make note of the directory name. This information may be helpful later for troubleshooting. (Figure 4.) Figure 4 Client Software Access Method On the Select Program Folder page, accept the default selection. When prompted to create a desktop icon, click Yes. On the Setup Complete page, clear the Read the Readme file check box. Select the Launch SQL Server Database Setup check box. (Figure 5.) Figure 5 Setup Complete Microsoft Step by Step Interactive Version 3 Page 4 of 16

Step 4: Set up links to the SQL Server database. The Install dialog box appears, stating that you have chosen to create a new SQL Server database. (Figure 6.) This dialog box is misleading, because clicking Yes will not actually create a new database. Instead the database that you created in Step 2 will be used in the installation. Therefore ignore the text of this dialog box and click Yes. Figure 6 Install dialog box On the SQL Server Information page, enter the name of the computer where your SQL Server database is located. Click Next. (Figure 7.) Figure 7 SQL Server Information Microsoft Step by Step Interactive Version 3 Page 5 of 16

On the next page, enter the name of your database. (Figure 8.) Figure 8 SQL Server Information The Information dialog box appears. Click OK. Your system will now build the training database and the Microsoft Interactive Training Administrator icon will be added to your desktop. Note: If you encounter an error at this point, you do not need to restart the installation from Step 1. Go to C:\Program Files\MsPress\MPITraining\Admin\SQL\Setup and run Setup.exe. This will restart the installation at Step 4. Step 5: Load individual courses. Click the Administrator desktop icon. The default user name is ADMIN, and no password is required to log in. Click OK. On the main menu of the Administrator Console, click File and point to Add Base Syllabus. Load the files for both audio and text versions of the course from the TOC folder. Typically, the TOC folder is located in c:\inetpub\wwwroot\mpitraining. Step 6: Set up a client. Go to c:\programfiles\mspress\mpitraining. There are several folders in this directory. The Admin folder contains the files used to load the Admin client. In addition, each installed course has its own folder. For example, the files for Office 2000 Step by Step Interactive are stored in the 09c folder. Open the folder for the course you wish to install and click the Setup icon. Note: The Database folder in this directory is not used to set up a client. Microsoft Step by Step Interactive Version 3 Page 6 of 16

Deployment Options A client Setup.exe file is created during the installation of Microsoft Interactive Training software. That file contains all the necessary information to install the client on a user s computer. Following are suggestions for delivering the Setup.exe file. E-Mail Setup.exe can be sent to clients via e-mail. Attach Setup.exe to an e-mail message and send it to intended users. Users can then run Setup.exe from the network or saved to their hard disk drives. Run Dialog Box Setup.exe file can be launched over the network. Publish the path to Setup.exe. Setup.exe can then be run from a user s Run dialog box. Intranet Setup.exe file can be launched via an intranet page. Just as a corporate intranet can be used to share information, it can also be used to deliver the client. Create a Web page and link the Web page to the client Setup.exe file. Users can click the link to run Setup.exe from the network. Network Neighborhood Setup.exe can be launched over the network. Publish the path to Setup.exe. Users can click the Network Neighborhood icon and then navigate to the Setup.exe file. Microsoft Step by Step Interactive Version 3 Page 7 of 16

Part 2: Administrator Console Guide Introduction Part 2 of this guide provides instructions on the use of the Administrator Console. The Administrator Console allows training managers to administer Microsoft Interactive Training over a network. The first time you use the Administrator Console, you ll create a group, customize a syllabus for the group, customize assessment for the group, and then add users to the group. Once you have completed these tasks, you can use the Administrator Console to view reports and make changes to your groups, users, and syllabuses as needed. Following are the key tasks you will perform regularly with the Administrator Console: Add new users Add user groups Customize a syllabus Customize assessment questions View reports Adding New Users Users can register when they log in for the first time. In addition, a Training Administrator can add users before the users log in. When adding a new user, keep in mind that all user names should be unique. For this reason, using the user s e-mail alias for the user name is recommended. You may wish to publish this naming convention to prevent new users from logging in with names other than their e-mail alias. Open the Administrator Console from the desktop shortcut. The Administrator Console opens to the Users tab. (Figure 1.) Figure 1 Users tab Click New. Microsoft Step by Step Interactive Version 3 Page 8 of 16

In the Add New User dialog box, enter the user name and click OK. (Figure 2.) Figure 2 Add New User dialog box On the Users tab, enter the appropriate text for each field. The following table lists and describes the fields on the Users tab. Figure 3 shows the Users tab after the information has been added. Field Name Description Full Name The user s first and last name Description The department name, title, or group Password The user s password Confirm Confirmation of the user s password Administrator Indicates that the new user will be an administrator Member of Group membership information Figure 3 Users tab with information added Click Apply. The new user is added. The new user belongs to the group EVERYONE. Microsoft Step by Step Interactive Version 3 Page 9 of 16

Adding User Groups By creating user groups, you can customize Microsoft Interactive Training courses to meet the needs of specific users. For example, you may want to create a user group for a particular department or job category. Or, you may want to create a group based on skill-level, allowing you to deliver a course customized for beginners or advanced users. The EVERYONE group is the default group. You ll modify the course and then copy it for use in new group. Click the Groups tab. Figure 4 Groups tab Click New. In the Add New Group dialog box, enter the group name and click OK. (Figure 5.) Figure 5 Add New User Group dialog box On the Groups tab, enter the appropriate text for the Description field, such as department name, division, job category, or user skill level. Click inside the Syllabuses pane. Microsoft Step by Step Interactive Version 3 Page 10 of 16

Click Add. The Select Syllabuses dialog box appears. (Figure 6.) Figure 6 Select Syllabuses dialog box Select a syllabus to add to the group and click OK. You can now select another syllabus to add, if desired. Click inside the Members pane. Click Add. The Select Users dialog box appears. (Figure 7.) Select a user to add to the group and click OK. You can now select another user to add, if desired. Figure 7 Select Users dialog box When you have finished adding users to the group, click the Apply button to save your changes. You can repeat this process to add additional groups. Microsoft Step by Step Interactive Version 3 Page 11 of 16

Customizing a Syllabus Using the Syllabuses tab, you can add and then modify a syllabus by removing lessons and topics. Figure 8 The Syllabuses tab To add a new syllabus, click New. The Add New Syllabus screen appears. (Figure 9.) In the Syllabus Name box, enter a unique name for the new syllabus. In the Base Course box, select a base course from the drop-down list and click OK. Figure 9 Add New Syllabus dialog box In the Description textbox, enter a description for the syllabus. Microsoft Step by Step Interactive Version 3 Page 12 of 16

In the Contents pane, click to add or remove individual lessons and topics from the syllabus. The green checkmarks represent the lessons and topics that are currently available to users. (Figure 10.) When you have finished modifying the syllabus, click Apply button to save your changes. Repeat this process to add or modify additional syllabuses. Figure 10 Syllabuses tab Note: As you click individual lesson and topic titles, the description field displays a description and an estimated duration. You can use the buttons located on the syllabuses tab to make other modifications to the syllabus. The following table describes the function of the other buttons located on the Syllabuses tab. Button Name Delete Duplicate Add Remove All Apply Description Removes a syllabus and all of its contents Copies an existing syllabus Adds all the topics and lessons to a syllabus Removes all the topics and lessons from a syllabus Saves all changes to a syllabus Microsoft Step by Step Interactive Version 3 Page 13 of 16

Customizing Assessment Questions Microsoft Interactive Training includes pre-assessment and quiz questions at the lesson level. Each assessment exercise contains at least one question for each of the core training topics included in the lesson. Using the Assessment tab of the Administrator Console, you can add, delete, and modify these questions to meet your users needs. (Figure 11.) Figure 11 Assessment tab To add a new assessment question, select a topic in the Questions pane and click Add. The New Question dialog box appears. (Figure 12.) From the drop-down list, select a question type and click OK. Figure 12 New Question dialog box Microsoft Step by Step Interactive Version 3 Page 14 of 16

To create a multiple-choice question, enter the text of the question and the four possible answer choices. Be sure to include the letters A, B, C, D before the text of each choice. (Figure 13.) Figure 13 Multiple-Choice Question Note: To adjust the color and size of the font, click Font. This opens the Font dialog box. Select the correct answer: A, B, C, or D. Select the Question Type: Pre-assessment or Quiz. Click Answer Feedback. From this dialog box, you can write feedback for each of the correct answer choices. (Figure 14.) This text will be displayed as feedback following the user s correct answer choices. Click Answer Feedback. From this dialog box, you can write feedback for each of the incorrect answer choices. (Figure 14.) This text will be displayed as feedback following the user s incorrect answer choices. Figure 14 Answer Feedback When you have finished creating the question click the OK. The first few words of question will be visible in the Questions pane, just below the associated topic. Click Apply to save your changes. Note: The procedure for adding true/false questions works in the same way as adding multiple-choice questions. To add a true/false question, follow the steps listed above. Microsoft Step by Step Interactive Version 3 Page 15 of 16

Viewing Reports Microsoft Interactive Training includes five standard reports that you can use to analyze how users are interacting with the training environment. Each report provides a different subset of information, and can be sorted in a number of ways. These reports are available from the Reports tab. (Figure 15.) In addition, it is possible to create additional reports to meet the specific reporting needs of your organization. Custom reports can be created using ODBC to connect to an external program. Contact a member of your IT department to learn more about custom reports. To view a report, select it from the Select Report pane and click Preview. Figure 15 Reports tab Further Information For additional information on installation methods, contact Microsoft Product Support Services for your country. For additional information on using the Administrator Console, see product help, or contact Microsoft Interactive Training at: MPITInfo@microsoft.com Note: This alias is monitored in English only. Unless otherwise noted, the example companies, organizations, products, domain names, e-mail addresses, logos, people, places and events depicted herein are fictitious, and no association with any real company, organization, product, domain name, email address, logo, person, place or event is intended or should be inferred. ' 2001 Microsoft Corporation. All rights reserved. Microsoft and Windows NT are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. The names of actual companies and products mentioned herein may be the trademarks of their respective owners. Microsoft Step by Step Interactive Version 3 Page 16 of 16