FINNAIR'S NEW BAGGAGE POLICY

Similar documents
BAGGAGE AND SERVICE FEES

Sales Manual overview Page 3. About AccesRail 9B/450 Page 3. About this Sales Manual Page 3. Michigan Flyer Product Overview Page 4.

Light Fare User Guide for Travel Agencies

Walt Disney World Walt Disney World Walt Disney World Walt Disney World Walt Disney World Walt Disney World Walt Disney World

Fares & Ticketing New GVA Fare Structure

China Airlines Flight Schedule

LAN Airline Flight Schedule

CONNECTING PROGRAM FOR EUROPE QUESTIONS AND ANSWERS

BAGGAGE ALLOWENCE TAILWIND AIRLINES

Webjet Terms & Conditions

For your own safety and comfort, appended below is the carry on baggage limitations on Malaysia Airlines services:

Cathay Pacific Flight Schedule

To help you, here s how we differentiate between infants and children:

Cathay Pacific Flight Schedule

HOW TO USE. ATPCO s Baggage Calculator Online Version 1.4

ENRICH TIERS Your journey to greater heights of privileges and preferential treatment

Icelandair. EMD A or S. For travel agents. Ancillary service

Honeymoon of YOUR Dreams!

Taking care of people. Travel Care

Terms & Conditions. The NATURE AIR terminal is located at the Juan Santamaria Main Airport in Alajuela, 11 miles from downtown San Jose.

JetBlue Airways Contract of Carriage

Baggage Information Safe and Sound procedures for maximum travel comfort

CONDITIONS OF CONTRACT AND OTHER IMPORTANT NOTICES

TRAVELING WITH DISABILITIES

Economy Class: One bag 22x15x8 inches (55x38x20 cm) weighing not more than 15 lbs(7kg).

AAF Aviation Access Forum

Orbit Online User Guide 2015

CONDITIONS OF CARRIAGE 1 GENERAL 1.1 DEFINITIONS 1.2 RANGE OF EFFECT 2 CONDITIONS OF CARRIAGE FOR PASSENGERS AND BAGGAGE IN AIR TRANSPORT 2.

How To Get A Ticket Upgrade On Aa.Com

Orbit Online Booking Tool User Guide 2015

Earn award travel twice as fast.

Frontier Navitaire Cutover: Agency FAQ s 03/03/2015v3 1

AIR MAURITIUS (MK) - AUSTRALIA OPERATIONAL CHANGES QUESTIONS & ANSWERS SHEET

WestJet Groups. WestJet Vacations Groups important information. 22 Aerial Place NE, Calgary, Alberta T2E 3J1

SOUTH AFRICAN AIRWAYS BAGGAGE-REGULATIONS Not applicable on any code-share flights except where mentioned in the policy below.

Groups Booking Guide. iberia-groups.com

NATO TIGER MEET 2016 BA Zaragoza, Spain; End of Runway Day, Spotters Day, Open Day Airshow & Museo Del Aire, Madrid

Travel Info GENERAL INFORMATION HOW TO BOOK A FLIGHT ON GREAT LAKES

E ticket industry default Effective from June 1 st, 2008

Social Narrative AIRPORT INSTRUCTION & READINESS. miami-airport.com/miaair.asp

MED-VIEW AIRLINE BOOKING POLICIES AND PROCEDURES FOR TRAVEL AGENTS

BAGGAGE ALLOWANCE AND EXCESS BAGGAGE CHARGE FOR TICKETS ISSUED FROM APRIL 1, 2016

Customer Service Plan February 2014

Tariff Regulations. Published September 2010

MEDICAL INFORMATION FOR PASSENGERS REQUIRING MEDICAL CLEARANCE TO BE COMPLETED BY TREATING DOCTOR (Please read all pages)

CUBA BOOKINGS. Effective 12:01AM on May 1, 2012:

General Terms and Conditions FRA Comfort Services and My Airport Guide Services Available from the Service Shop of Fraport AG

UK/Europe Global Fares Guide New Zealand Edition

GENERAL CONDITIONS OF CARRIAGE (PASSENGER AND BAGGAGE)

Track Your Bag. Introduction. Objectives. March 15, 2013

Fly Anytime Rewards chart in SriLankan and Mihin Lanka SriLankan Airlines Mihin Lanka oneworld and Partner airlines...

Handling Airfreight 101. Michael Ford/Anne Kelly

Jetstar GDS Guide. Jetstar Agent Hub. GDS Participation. Product. Fares & Schedules. Holds (Time Limits)

1. Policy & General Conditions Whom can I nominate to share my benefits? How do I update my personal record?...

OPERATOR-PARTICIPANT CONTRACT

Finnair Q3 Result October 2012

Disability Access Facilitation Plan. For Qatar Airways

AGENCY: Office of the Secretary (OST), Department of Transportation (DOT).

SCOOT CONDITIONS OF CARRIAGE

GENERAL CONDITIONS OF CARRIAGE

E-ticket. WestJet Vacations 22 Aerial Place NE Calgary, Alberta T2E 3J1 Phone: WestJet Vacations Terms and Conditions

AAdvantage Gold Status Puts You Miles Ahead. AAdvantage Gold Hot Line Access

Airline ancillary revenue projected to reach $36.1 billion worldwide in 2012

Deutsche Bank. Andean Region Conference. London, May, 2016

Customer Service Plan

Flying with a ventilator in the USA

Saudi Arabian Airlines Customer Service Plan

General Terms of Business and Carriage for flights to/ from the United States of America and Canada (GTBC of Condor US/ CAN)

The Altitude experience opens a world of privileges. Are you ready to climb?

Electronic Miscellaneous Document (and / or) Amadeus Airline Ancillary Services

FAQs Optional Payment Charge (OPC) Version: 0.1 Author: Lufthansa Group

THE PRICE LIST OF HANDLING SERVICES Bydgoszcz Airport. The terms used in this Schedule of Charges have the following meanings:

Annex 5: FAQS EMD-A Pre-paid baggage

An instruction from FB to Agents to issue e-ticket from 1 June 2008.

Service Guide. Everything you need to make international express shipping easier and more reliable

AIRLINE PASSENGER SERVICE COMMITMENT 28 March 2001

Airline ancillary revenue projected to be $59.2 billion worldwide in 2015

20 Foot STANDARD CONTAINER OCEAN CONTAINERS

MORE BUSINESS. MORE OFTEN. flybe.com

Baggage must be checked at least 30 minutes prior to departure for domestic flights and 1 hour prior to departure for international flights.

Contract of Carriage. Effective Date:

American Airlines Portal Web Solution. User Guide

Sales Manual overview Page 3. About AccesRail 9B/450 Page 3. About this Sales Manual Page 3. National Express Product Overview Page 4

PRICE LIST SKELLEFTEÅ AIRPORT

Private car transfer rates

INSTRUCTIONS GUIDE FOR BLUE AIR TICKETS ISSUANCE

INDIVIDUAL TRAVEL PLANS

Transcription:

FINNAIR'S NEW BAGGAGE POLICY Effective on and after July 2 nd, 2013 Checked baggage allowance varies depending on the class of travel and ticket type. The number of items allowed free of is marked on the ticket. If booking includes flights on an airline other than Finnair, baggage allowance may differ from the Finnair allowances shown. Finnair applies IATA Reso 302 which determines the airline whose carrier s baggage rules and excess s apply for any given itinerary. SIZE AND WEIGHT OF A STANDARD BAGGAGE Size of a standard bag: the total length+width+height of each item must not exceed 158 cm (62 in), including strap, pocket and wheels (expect for certain special baggage). Weight of a standard bag: Each item has a free maximum weight of 23 kg (51 lbs). If the item exceeds 23 kg and weighs up to a maximum of 32 kg, an excess baggage may apply. FREE CHECKED BAGGAGE ALLOWANCE ON FINNAIR FLIGHTS class Adults and children (aged 2 years and over) Weight per bag Children (aged 2-11) and infants with a seat Infants under 2 years without own seat Business Long Haul 3 PC Up to 32kg (70lb) AY will waive the heavy bag Business Short Haul (flights within Europe and Middle East) PRO/Flexible 2 PC Up to 32kg (70lb) AY will waive the heavy bag 2 PC 23kg (51lb) free 1 PC 23kg (51lb) free Same as adult allowance plus one fullycollapsible pushchair (stroller) and one car seat One bag plus one fullycollapsible pushchair (stroller) and one car seat. Staff (with SA-status 23kg (51lb) free on ticket and AY as 2 PC the carrier) for other airline staff the allowance is as marked on the ticket Finnair Plus Platinum, Gold, Silver, VIP and Club members and oneworld Emerald, Sapphire and Ruby members may have 1 additional piece to the ticketed allowance free of on Finnair operated flights with Finnair marketed tickets (AY as the carrier). oneworld Emerald customers in class have the benefit of carrying each piece of baggage free of up to 32 kg Finnair Plus Platinum and Gold members may also take one piece of sporting equipment within normal bag measures (e.g. one set of golf or ski bag or diving equipment) free of on Finnair operated flights.

CHARGES FOR EXTRA BAGGAGE Any baggage carried in addition to the free checked baggage allowance may be subject to an extra bag. Baggage allowance can be increased by purchasing extra bags for the ticket online via MyBooking which is cheaper than paying for extra bags at the airport. Any bag that is larger or heavier than standard bag may incur an excess baggage, payable only at the airport. Maximum weight for one piece is 32 kg (70 lbs). Certain special baggage items such as mobility aids, musical instruments, sports equipment, beyond 32 kg may be accepted when prior approval obtained from carrier. Maximum size for one piece: Larger items of up to 190cm x 75cm x 65cm (75in x 29.5in x 25.5in) can be carried for an additional over-sized bag. Any items larger than this will require separate shipping as cargo. For more information see SPECIAL BAGGAGE below. Maximum number of bags: Customers may take up to 10 additional bags with the same weight and size restrictions as their baggage allowance. EXCESS BAGGAGE CHARGES FOR LONG HAUL FLIGHTS Fees in euros (EUR) are transferred into local currency where the excess fee is collected (except when departing from Canada or USA where s are as below) class Free baggage allowance Heavy bag 23-32 kg (51-70 lb) Extra bag At the airport Online agency Long Haul to/from Europe to Asia/Americas v.v.) and travel between Asia to Americas vs., rest of the world Business 3 PC Free 4 th piece and PRO/ Flexible 2 PC EUR 75 1 PC EUR 75 EUR 150, EUR150, 2 nd bag EUR 75, EUR 150, EUR/ 50 EUR/ 60

EXCESS BAGGAGE CHARGES/ SHORT HAUL class Free baggage allowance Heavy bag 23-32 kg (51-70 lb), Extra bag At the airport Online agency Short Haul within Europe (incl. Azores, Madeira, Canary Islands, North Africa) and Middle East Business 2 PC Free PRO 2 PC EUR 40 1 PC EUR 40 2 nd bag EUR 40 EUR 60 EUR 15 on Domestic flights EUR 60 EUR 60 EUR 25 on flights within Europe and Middle East EUR 30 SPECIAL BAGGAGE Sporting equipment In case sporting equipment is within the size and weight of a standard bag, these items can be carried as part of the normal baggage allowance. In case sporting item exceeds the standard allowance or size, excess baggage may apply. Heavy bag and oversized bag s are equivalent but not cumulative thus an item which is heavy and oversized is d only one excess fee. In case this item is also in addition to the number of free baggage allowance, an extra bag will be also collected. Golf, ski and water sports equipment (wake and surf boards excluding wind surfing equipment) up to 190 cm of length are considered as standard bags up to 23 kg (51lb). If in excess to these measures, SR SPEQ request is needed and a heavy/oversized rate applies. Bikes If a bike is packed to fit into the standard baggage weight and size, normal excess s apply if in excess to the normal baggage allowance (e.g. foldable boat deck bikes). If package is in excess to standard measures, SR BIKE request is needed and a fixed rate of EUR75, one way shall be collected regardless of the destination. For tandem bikes EUR150,.

Musical instruments 1. As check-in baggage musical instrument must be packed in a hard case. The standard excess baggage fees apply if in excess to the free baggage allowance. If in excess to the standard bag size, a heavy/oversize rate is collected. 2. As carry-on baggage Small musical instruments may be carried onboard the aircraft providing they meet existing carry-on size requirements and fit in the overhead bin or under the seat in front of the customer. We recommend all musical instruments travel in a hard-sided case in the event the item needs to be checked into the hold. Case dimensions may not exceed 115 cm/45 in (width + length + height), except for guitars which may be brought on board only if they can be safely stowed in an overhead bin or approved stowage location in the cabin. The instrument is considered the passenger's one allowed carry-on bag. A personal item is allowed in addition to the instrument. 3. As CBBG on seat. If an instrument is too large to fit in the carry-on baggage space, an additional seat may be purchased and SR CBBG request is needed. Firearms and ammunition A firearm case may contain maximum 2 rifles or shotguns (long arm) or 5 guns (short arm). A handling fee of EUR 25 per firearm case is always collected and SR request is based on nbr of cases. Firearms must be unloaded, dismantled and packed in suitable closed containers. Ammunition (max 5 kg/11lb per customer) will only be carried in the aircraft as checked baggage. Ammunition shall be properly labeled and identified, with the knowledge of the carrier or carriers, duly packed in wooden, metal or pressed cardboard boxes to protect them from any knocks or movement. Fire arms and ammunition must be packed in different containers. WCH and other Mobility aids of PRM customers Customer may carry wheelchairs and other mobility aids (e.g. bag of spare tires for wheelchair, shower chairs, special mattresses) free of. SR request of relevant WCH info is needed. Other Special Baggage Other sports/special equipment is also generally considered regular pieces of check-in baggage if they are under the maximum size and weight. In the case of excess weight or size, excess baggage fees apply and SR SPEQ request is needed in the PNR. For wind surfing equipment, kayaks and canoes a fixed rate of EUR150, is always collected. Pets (fee always applies) Fees one way Short Haul Long Haul PETC EUR 40 EUR 75, AVIH (plus container) maximum combined weight 50kg EUR 10/kg, minimum EUR 60 EUR/ 30/kg, minimum EUR/ ONEWORLD TICKET POLICY oneworld alliance promise to our customers is to allow through check in with separate tickets provided that flights on both tickets are marketed and operated by oneworld carriers. In such cases the most generous allowance of the two tickets will be honored compared to customer's baggage at the time of check in, e.g. customer has 20kg in one ticket and 1PC in the other ticket and he has 2 bags total 20 kg. In this case customer can be through checked and bags tagged to final destination and the more generous allowance would be to honor the 20 kg for the whole checked portion. For possible excess baggage the checked in carrier rules apply.

AJB TICKET POLICY In addition to the oneworld benefit above AJB carriers offer their customers a benefit of the most generous allowance in the ticket e.g. if customer flies in different travel classes outbound/inbound, the most generous allowance in the ticket shall be honored. BAGGAGE POLICY AT CHECK-IN on and after July 2, 2013 Each individual weight of the baggage shall be inserted into the system If customer has paid for excess baggage in advance, the EMD is visible in Customer Record and in PNR. If no information about pre-payment is found, customer shall present a receipt. The pre-payment is non-refundable. If tour operator customer has paid excess baggage in advance, customer should have a receipt of the prepaid excess. WHAT IS NO LONGER DONE? Pooling of baggage is not allowed. Each bag has a maximum standard weight and size and if in excess, an excess may apply 1. Two customers travel together in class having 1PC baggage allowance each in their ticket. They check in 1 bag 28 kg. Heavy bag shall be collected for the bag weighing over 23 kg. 2. Family of four members in class (1PC allowance in each of their ticket) have 2 bags at check-in: one is 20 kg and the other is 28 kg Heavy bag shall be collected for one bag weighing over 23 kg. - Finnair Customer Service