Developing a database to support patient and public engagement (PPE) A DH PPI pathfinder project with Leeds South and East CCG
MSDi Overview History Established in 2000 by MSD to leverage emerging informatics opportunities within the NHS Aims To differentiate MSD from other pharmaceutical companies Change the way MSD is perceived Raise profile as a partner in treatment and management of chronic disease Current Activity Provide software & services to support NHS at national and local level Management of 290m Quality & Outcomes Framework contract in Scotland, Wales, Northern Ireland & IoM Software installed in over 2600 practices across the UK Over 7500 healthcare professionals use MSDi software
Department of Health (DH) pathfinder project was agreed between the DH and NHS Leeds South and East CCG, with the objective: To deliver a feasibility study and model for potential roll-out Work collaboratively with an independent sector partner that enables consortia to more effectively and efficiently segment its population and target its engagement Also exploiting technology and private sector expertise
Desired outcomes and objectives from stakeholders NHS Leeds South & East CCG/DH Objectives Creation of a solution to enable effective patient, carer and public involvement Recruit 5000 (2.5%) local people to the involvement network Share the learning with other NHS organisations MSD Objectives Improve understanding of diverse populations and how to engage with them Assess transferability of engagement method To pilot the development of a commercial software tool to support PPE Desired outcomes for Public & Patients Awareness of opportunity to get involved in shaping services The choice to engage on health issues in which they have a personal interest in a way which works for them Patients will influence pathway redesign and commissioning to meet local need
Project Outcomes Outcomes for NHS Leeds South & East CCG/DH An engagement solution capable of segmenting the population according to health interest and choice on engagement method The engagement solution to demonstrate evidence of increased involvement of local people in decision making and service design by the CCG Outcomes for MSD Increased understanding of the broader development of CCGs as part of the Health and Social Care Act 2012 A commercial solution created through Joint Working which supports patient engagement and our customers in a time of change Outcomes for Public & Patients 3791 people aged 19 years plus (2.4% of the south and east Leeds area) who have the opportunity to help shape the services the CCG commissions. Giving people the choice of the involvement method that fits their lifestyle.
Other Project Objectives Patient recruitment through multiple channels NHS Leeds South & East Branding - 'mynhs myvoice' Putting Patients at the Centre of Commissioning
Leeds South & East CCG
Patient Engagement Database
How was it developed Database development began with a joint meeting of NHS Leeds South & East and MSDi to discuss the aims and objectives for the database within the Project and to establish a list of basic requirements. Following the meeting, the NHS Leeds South & East Project Manager was able to sketch out the initial requirements and expectations and submit these to MSDi. Using these, a preliminary version of the database was developed and shared with NHS Leeds South & East for comment and next stage development. This process continued as the database system developed with regular teleconferences taking place between both teams with amendments, additional requirements and a number of iterations of the database being implemented as the development continued.
User Login Screen What is Monitor? Determined by User Login
Add a Patient Can you provide a sample fomatted Patient CSV File? This screen will be part of the Add Patient Screen The Bulk Add will be accessed from a button on the Add Patient Screen
Add a Patient Yes we can record this information. Can we assume it is new Information?
Key Features The software is capable of effectively segmenting its membership data by demographic information and interests It creates an involvement history for each member. It also offers the ability to capture you said, we did outcomes from engagement activity.
Who can use it The database can be used across the whole locality and/or indivdual practices When a patient is enrolled there is an option to restrict their data to just the practice or shared with the CCG Practices can create their own projects and invite patients or CCGs can create cluster wide projects and events
How it works Recruit Patients/Public Enter Projects in PED Breast Screening Services Hospital Car Parks Enter their details on PED Segment Population Enter Events in PED Target Suitable Patients Surveys Drop in Sessions Town Hall Meetings Review Patient Engagement
Thank you Richard Woodhead MSD Informatics Richard.woodhead@merck.com