CUSTOMER SUCCESS STORY July 2014 Cultura Inglesa São Paulo automates daily backup in 18 branches with arcserve CUSTOMER PROFILE Industry: Education Organization: Cultura Inglesa São Paulo BUSINESS CHALLENGE SOLUTION BENEFITS Cultura Inglesa was Cultura Inglesa branches Responsible for storing With arcserve Backup, founded over 75 years generate a large volume 4.6 TB daily in 18 Cultura Inglesa SP ago and is the largest of information relevant branches of Cultura found a reliable backup network of to the business on a daily Inglesa SP, arcserve solution, enhanced non-franchised language basis. That is why the Backup was chosen for its performance in schools in Brazil, with company needed to affordable cost, quality information recovery 70,000 students in implement a reliable and user-friendliness. and obtained high quality 35 branches located in data backup and data storage. the states of São Paulo recovery system. and Santa Catarina.
BUSINESS The largest network of non-franchised language schools With more than 75 years of history, Cultura Inglesa São Paulo has become the largest network of non-franchised language schools in Brazil. The institution currently has more than 35 branches in the states of São Paulo and Santa Catarina which provide services to 70,000 students. Cultura Inglesa has also become an important center for cultural exchange between Brazil and English-speaking countries and has performed several activities to bridge the gap between these nations. Such activities include an art event called Cultura Inglesa Festival and the Cultura Inglesa Rugby Cup, as well as theater seasons at several facilities supported by the organization. Cultura Inglesa also invests in technology. Its students have access to state-of-the-art language learning tools, such as digital boards and exclusive e-campus and Culture World virtual environments, which go beyond classroom boundaries and allow students to study English in the real world. CHALLENGE Reliable data backup and recovery With 35 branches and over 70,000 students across two important Brazilian states, Cultura Inglesa SP produces a significant volume of information on a daily basis. The data generated and changed every day is relevant to the daily activities of the branches and must be protected by the IT department. Data protection at the branches is essential. Many times we were not able to recover data. Renato Diniz Technical Support Supervisor, Cultura Inglesa SP
IT management in all branches of the institution is carried out from a central point in the capital city of the respective state. In addition to conventional technical support and system administration tasks, this team is also responsible for running and managing backup and protecting from these institutions. Until a few years ago, Cultura Inglesa used BackupNT, a feature of the Windows operating system, to perform backup routines at its branches. In addition to being an ineffective tool, it failed to enable remote management of those tasks. Furthermore, the data was stored in tapes that needed to be replaced on a daily basis. Since there were no IT professionals at the branches of Cultura Inglesa to handle backup schedules, this task was performed by employees from other departments. As a result, employees often forgot to change the tape and backup was not performed. To make matters worse, there was no backup control. Backup scheduling was performed by in-house developed scripts, which did not always work. If there was a problem, the IT team only found out about it when, for some reason, information needed to be recovered. Many times we were not able to recover data. If we were able to perform recovery, the data was no longer there, recalls Renato Diniz, technical support supervisor at Cultura Inglesa SP. In 2006, the company decided it was time to adopt a more robust and relevant backup and recovery solution, and began its search for tools that would eliminate manual tasks, which were so time-consuming for its professionals. Data protection at the branches is essential for Cultura Inglesa s business, says Diniz. SOLUTION Daily automated 4.6 TB data backup After analyzing two solutions, Cultura Inglesa SP decided to download the arcserve Backup trial version. The tool worked perfectly and exceeded our expectations, at an affordable cost, says Diniz, adding that it is more user-friendly and less complex than its competitor. Full Service, an integration partner, had already been providing maintenance services to Cultura Inglesa SP and helped the institution to adopt the best solution for its needs, as well as to implement it. arcserve Backup currently runs at the company s headquarters and in 18 branches. Diniz explains the solution was implemented really quickly and simply it took less than a month. According to Diniz, implementation changed routines, but failed to have a negative impact on the environment from a technical point of view. It started at the headquarters and continued at the branches. It took us about a week to implement arcserve Backup at the headquarters because we included the tool training hours. After this, we performed one implementation a day, added Diniz.
Eighteen branches of Cultura Inglesa SP now use arcserve Backup. Each one has its own exclusive backup storage. We decided to adopt external storage for each branch, explains Diniz. Backups use 200GB at each branch and they are automatically performed six days a week Monday through Saturday. At the headquarters, this volume goes up to over 1 Terabyte. arcserve Backup is responsible for storing 4.6 TB/day from the entire institution. According to Diniz, the backups controlled by arcserve handle data related to users from the branch departments of Cultura Inglesa SP. Data from critical information systems, such as ERP, CRM and Portal are stored in outsourced data centers. With arcserve Backup, administrators are able to monitor the backup status of each branch. The solution sents daily emails to these administrators, including log information and reports whether each backup was successfully performed. This allows us to know when a storage task fails, says Diniz. data stored on a daily 4.6TB of basis with arcserve BENEFITS Safe data backup and recovery Since Cultura Inglesa adopted arcserve Backup, it has achieved: Currently, according to Diniz, there is no risk that a professional will forget to change a storage tape. Full backup is performed every day and, since we have offsite storage, capacity is not an issue, he adds.
IT administrators know that, if necessary, data will be recovered quickly. We know exactly where to find the information stored and data can be recovered in five minutes, assures Diniz. The reports also guarantee that all routines were successfully performed, he concludes. Diniz claims that Cultura Inglesa is so pleased with arcserve Backup that other solutions are off the table. Since we implemented this solution, we simply renew our licenses when they expire. The reports guarantee that all routines are successfully performed. Renato Diniz Technical Support Supervisor, Cultura Inglesa SP www.arcserve.com Copyright 2014 Arcserve. All rights reserved. All trademarks, trade names, service marks and logos referenced herein belong to their respective companies. The information and results illustrated here are based upon the speaker s experiences with the referenced software product in a variety of environments, which may include production and nonproduction environments. Past performance of the software products in such environments is not necessarily indicative of the future performance of such software products in identical, similar or different environments. Arcserve does not provide legal advice. Neither this document nor any software product referenced herein serves as a substitute for your compliance with any laws (including but not limited to any act, statute, regulation, rule, directive, standard, policy, administrative order, executive order, and so on (collectively, Laws ) referenced herein or any contract obligations with any third parties. You should consult with competent legal counsel regarding any such Laws or contract obligations. This document is for your informational purposes only. Arcserve assumes no responsibility for the accuracy or completeness of the information. To the extent permitted by applicable law, Arcserve provides this document as is without warranty of any kind, including, without limitation, any implied warranties of merchantability, fi tness for a particular purpose, or non-infringement. In no event will Arcserve be liable for any loss or damage, direct or indirect, from the use of this document, including, without limitation, lost profits, business interruption, goodwill or lost data, even if Arcserve is expressly advised in advance of the possibility of such damages.