New! Two full days of hands-on training on the tips, tweaks and techniques used by PC experts to repair and get maximum performance from desktop and networked computers A comprehensive 2-day hands-on workshop Learn how to quickly and effectively diagnose and fix hardware and software problems plus perform system and program upgrades to boost PC performance! Presented by: Don t miss this chance for hands-on training on live PC systems! Find us on Facebook Follow us Subscribe to our channel
Who Should Attend? PC repair technicians wanting to hone their skills with the latest advanced tips and techniques PC support personnel who are being challenged with an ever-increasing workload Help desk professionals who want to extend and sharpen their problem-solving skills Network maintenance and support personnel Anyone with the responsibility of setting up PCs or installing PC software Anyone who owns or uses a PC and wants to learn advanced skills for maintaining and fixing it when things go wrong Learn how to diagnose and fix common PC problems and boost PC performance using the same step-by-step techniques perfected by today s most innovative and skilled PC support experts! Today s PCs are faster and are equipped with more features and capabilities than ever before. Unfortunately, that complexity also breeds new, more complicated problems. That s why it s important to arm yourself with the advanced troubleshooting skills and knowledge you ll learn in this workshop. In these two days packed with valuable, real-world advice and hands-on practice, you ll learn how to diagnose and solve problems quickly, so you can get PCs back to work with minimum downtime and frustration. You ll also learn how to deftly fine-tune and tweak systems and software including the all-important CMOS configuration making adjustments that will boost PC performance way beyond what factory settings will allow. Plus, you ll also learn how to troubleshoot networks, connectivity and Internet problems and much more, including how to: Bring crashed systems back to life Solve recurring hardware and software problems Revive dead hard drives and recover lost data Troubleshoot TCP/IP connectivity problems Resolve frustrating laptop problems Troubleshoot from a remote location Use diagnostic software to quickly isolate trouble spots And much, much more! This workshop is structured so you can quickly learn and practice the advanced techniques you need to find and fix today s toughest software, hardware and network problems. First, you ll learn from trainers who are real-world PC experts, guiding you through step-by-step examples and live action on a huge screen. Then, get ready to roll up your sleeves to try what you ve just learned on live PCs. Add in the advanced reference book and workshop manual, complete with screen captures and detailed diagnostic techniques, and you ve got a learning opportunity that s second to none. To enroll, call toll free 1-800-867-4340, on-line at www.compumaster.net or fax us at 1-913-432-4930 2 Microsoft and Windows are registered trademarks of the Microsoft Corporation. Screen shots reprinted by permission from Microsoft Corporation. CompuMaster claims no ownership interest in the trademarks.
Advanced Troubleshooting, Maintaining & Upgrading PCs You ll learn: Advanced methods for diagnosing and troubleshooting You ll find out about the latest in diagnostic software and why it should be a part of your PC repair kit. You ll also learn about the capabilities of some of the most popular diagnostic software on the market, and you ll gain hands-on experience with software that tests RAM, hard drives, video adapters and more. Also included is information on how to get performance reports on processors, graphic cards, network adapters and many other PC devices. Advanced PC configuration and performance techniques, including CMOS settings and Registry edits You ll go step by step through the entire CMOS and find out what each individual setting is used for and when to make changes to improve performance. You ll also learn some special tricks to get into the CMOS Setup program when it has been password-protected and you don t know the password. You ll also discover how to use the REGEDIT program to edit your Registry. And we ll show you how to quickly locate trouble spots in a PC s Registry that cause hardware and software failures. Step-by-step advanced network troubleshooting You ll learn how to quickly isolate and resolve networking hardware issues such as IRQ and I/O conflicts. Then you ll get hands-on experience troubleshooting network devices such as hubs and cables, help build a network in the workshop, monitor network traffic to determine traffic patterns and protocol distributions and, finally, find out how protocols affect the performance of a network. How to control and administer remote PCs from your desktop You ll learn how to enable remote administration on a Windows -based peer-to-peer computer network and how to secure against unauthorized remote access. You ll also get hands-on experience on how to install remote Registry services so you can access and edit the Registry of any computer on a network. We ll show you how to use Windows built-in network monitoring tools to monitor and control access and even create network shares on remote computers. You ll also discover how to use remote access and remote control programs to troubleshoot computers on a network right from your desktop PC. Disk salvage and data-recovery techniques that the pros don t want you to know You ll learn how to run the hard disk error-checking tools that come with the Windows operating systems, and you ll get hands-on experience with third-party data-recovery software that goes way beyond Windows out-of-the-box capabilities. You ll find out why it s important to use the correct version of FDISK when you initially partition a hard drive and discover some of the best partitioning schemes for larger hard drives. We ll show you how you can use utilities that come with most hard drives to help recover dead drives by performing functions such as low-level formats and how to mark bad sectors so they can t be used by your operating system. Comprehensive Workshop Manual Is Included Spend the day learning, not taking notes. Your Advanced Troubleshooting, Maintaining & Upgrading PCs workbook is packed with all the tips, techniques and step-by-step instructions taught in the workshop and fully illustrated with sample screen shots. It s an invaluable reference manual that you ll use over and over again. 3
4 Day 1 (9 a.m. to 4 p.m.) Session 1: PC configuration settings you ve got to know before you start troubleshooting Understanding the multitude of CMOS configuration settings is a must when it comes to advanced troubleshooting. In this session, we ll start by showing you the most common and some not-so-common ways to enter the CMOS Setup program on a PC. After you discover how to enter the program, you ll then learn how to make sense of the various settings that appear before you. You ll discover how features such as ROM shadowing affect the performance of a PC, and we ll show you why the proper settings depend on the operating system that is installed on the PC. In addition, you ll learn: How to determine the correct settings for chipset features and peripherals How to configure system resources manually when plug-and-play just won t work What you get when you select BIOS Defaults and Setup Defaults What to do when automatic hard drive detection routines fail to detect the PC s hard drive Session 2: How to quickly locate and repair trouble spots in a PC s Registry The Registry contains the majority of the settings that tell your operating system about the PC and the software that has been installed on it. This single location for system settings can act as a double-edged sword. It has improved system performance, but it can also create devastating effects when something is wrong. This session will show you how to safely troubleshoot a PC s Registry to solve both hardware and software problems. You ll begin this session by learning how to back up and restore a PC s Registry. You ll then discover some of the best techniques to protect a PC s Registry from inadvertent user access and corruption. Plus, you ll find out about: The structure of the Registry, including hives, keys and subkeys, so you ll be able to quickly locate the problem area How to safely edit a PC s Registry A simple technique to export and import Registry sections or even the entire Registry structure A last-ditch technique to use when you have a corrupt Registry and no backup Learn how to effectively troubleshoot the Registry Session 3: How to use policies to eliminate an end user s access to system settings so you can avoid accidental computer crashes Many technicians and network administrators have set up PCs for users that work well when installed, but as a result of something the user changes, the PC ceases to function properly. Controlling what users can and cannot change is of vital importance to the person responsible for troubleshooting and maintaining PCs. By making a few simple policy additions, you can keep end users from changing critical system settings that can lead to PC malfunctions. This session will show you how to make those critical policy settings and avoid time-consuming repairs later. You ll learn about the power of policies and how you can control virtually every aspect of how end users interact with a PC. We ll show you how you can stop end user mistakes, such as improperly changing display settings, that can result in a nonusable PC. You ll also learn: How to create a single policy file that will control all networked end users, even on a peer-to-peer network How to create security policies that will protect data on both network and local hard drives A simple technique to create mandatory user profiles so all users have the same interface How to create roaming user profiles on a server-based network Create and apply policies on live PCs Session 4: How to enhance performance without expensive hardware purchases Performance enhancement begins with performance monitoring, and this session will show you how to use the built-in performance monitoring tools that Microsoft includes with each of its operating systems. You ll discover how to use them to remotely monitor the performance of all the computers on a network. Plus, you ll learn some of the best techniques to dramatically increase the performance of PCs without purchasing expensive new hardware or software. You ll find out about: How to manage system cache settings to improve hard drive and CD-ROM performance When and how to override the virtual memory settings of Windows to improve your system s responsiveness Using both built-in tools and third-party utilities to put an end to hard drive fragmentation and speed up file access times When to use hard drive compression to increase storage space and potentially improve performance Learn how to get peak performance from your hard drives
Session 5: Troubleshooting pesky problems unique to laptops As more and more laptops are used in today s computerized businesses, additional demands are being placed on PC support experts to quickly identify and resolve laptop problems. This session will cover key issues in laptop troubleshooting and repair. You ll uncover how to quickly isolate and resolve problems that plague laptops, such as short battery life. We ll also show you how to identify hard drive problems that affect laptops but seldom appear in desktop systems, and you ll find out about the special problems that plague laptop video display systems plus learn some special techniques to help you resolve external display issues. You ll also discover: How to overcome PCMCIA problems with modems and network adapters How memory expansion chips could be the reason for a boot failure Tips on how to determine if system problems are the result of failures in external media devices such as CD-ROMs or disk drives How to troubleshoot common laptop devices such as infrared (IR) and docking ports Day 2 (9 a.m. to 4 p.m.) Session 6: A step-by-step guide to effective network hardware troubleshooting This session begins with tips and techniques on network adapter troubleshooting. You ll find out how to quickly resolve resource conflicts and get your network adapters properly configured. We ll also show you how to find and use replacement drivers to get back up and running when your network devices just won t work. Plus, you ll learn how to manually configure your adapter when plug-and-play fails so you can identify and properly configure the card. You ll also learn how to pick the right client software and protocols to avoid trouble later. In addition, you ll learn: How to troubleshoot various network devices such as hubs and repeaters How to quickly isolate and repair a bad network cable segment How switches, routers and other advanced networking devices function The best techniques to monitor network performance Session 7: Discovering 3 hidden tools to help you troubleshoot TCP/IP network connectivity TCP/IP is the most widely used protocol in the world, and if you don t know how to troubleshoot it, you ll be extremely limited in your ability to troubleshoot PCs and PC networks. This session will give you the tools you need to effectively troubleshoot an IP network. You ll begin by learning about the origins of TCP/IP, and then you ll find out how IP addressing works. We ll show you how to use 3 hidden utilities to test connectivity, and you ll find out how to monitor resource utilization on remote computers with Net Watcher. You ll also learn about: What subnet masks are and how to put them to use to segment a large network into smaller, more manageable units How to implement a DHCP server to automatically assign each workstation an IP address, gateway, WINS server and DNS server How to set up a WINS server and how it can improve the overall performance of a network How to set up, manage and troubleshoot a DNS server The best way to determine if your routers are functioning properly Continued on page 6 Learn how to manually configure TCP/IP on a PC To enroll, call toll free 1-800-867-4340, on-line at www.compumaster.net or fax us at 1-913-432-4930 Use the Network Monitor to isolate faulty network adapters 5
Day 2 (continued) Session 8: How to troubleshoot and administer PCs without ever leaving your desk In this session, you ll explore the benefits of remote administration and troubleshooting. You ll find out how to enable remote administration on Windows computers and learn how to secure your network to limit the potential risks inherent in remote administration. You ll also discover how you can often troubleshoot and repair a software problem without sitting down at the problem PC. We ll show you how to do remote Registry editing and how you can use the Registry Editor to compare two PC Registries to find the problem quickly and easily. You ll also find out: How to create and manage remote shared resources How to use Windows network monitoring tool to keep your eye on who s accessing remote shares The best way to quickly identify and disconnect shared resource users How to use Remote Access and remote control programs to troubleshoot distant PCs Session 9: How to bring a dead hard drive back to life In this session, you ll explore how data is stored on a disk drive and learn how to recover lost or corrupt data. You ll also learn proven techniques to recover accidentally deleted files even from reformatted hard drives. We ll show you the built-in recovery tools that Windows has to offer, as well as some third-party utilities that go way beyond the capabilities of your operating system. You ll discover what the Master Boot Record (MBR) is and learn how to fix it if it becomes damaged. You ll also learn: Why it s important to use the correct version of FDISK when partitioning a hard drive How to fix lost and cross-linked clusters How to use third-party utilities to read sectors from a reformatted hard drive How to bring a damaged hard drive back to life using new, specialized formatting tools Session 10: Diagnostic software that dramatically reduces troubleshooting time by quickly isolating hardware problems This session explores software applications that can be used to diagnose hardware functionality and performance. Find out what kind of diagnostic software is available and what you can expect to accomplish with each. Plus, you ll discover some terrific utilities that will test virtually every component in a PC. We ll explore some of the various reports that these utilities produce and show you how they can be used to justify hardware expenses. You ll also find out about: Hard drive diagnostic utilities Software that will test system memory and produce a report detailing the specific location of any failed memory Video adapter and monitor diagnostic utilities Network adapter utilities that test all the functions of an adapter COM port and modem testing utilities Your satisfaction guaranteed! Your complete satisfaction is important to us. If you re dissatisfied for any reason, just return your workshop materials and we ll issue you a refund or arrange for you to attend another CompuMaster program. It s that simple. On-site training and keynote speaking We can deliver this workshop right to your company s door or provide customized, you-pick-the-day training on any program pertinent to your organization s training goals. Or let our staff of professional trainers add sparkle to your next corporate or association meeting with a stimulating keynote speech designed just for you. Whether you have 3 or 300 people to train, CompuMaster is the answer. For complete details and a no-obligation quote, call 1-800-867-4340 and ask for the on-site training department. 6
5 easy ways to register: By phone 1-800-867-4340 or 1-913-432-1400 On-line Enroll on-line at www.compumaster.net By e-mail enroll@skillpath.com By fax 1-913-432-4930 By mail Complete and mail enrollment form to: CompuMaster P.O. Box 804441 Kansas City, MO 64180-4441 Registration Information Whatever your method of registration, be sure to enroll right away since space is limited. As soon as we receive your registration, we ll send your Express Admission Ticket. Simply bring it with you to the program and hand it to the registrar. If your ticket doesn t arrive before the workshop, be sure to go anyway. We ll be expecting you. Walk-in registrations are welcome on a space-available basis only. Cancellations and substitutions. Cancellations received up to five working days before the workshop are refundable, minus a $25 registration service charge. After that, cancellations are subject to the entire workshop fee, which you may apply toward a future workshop. Please note that if you don t cancel and don t attend, you are still responsible for payment. Substitutions may be made at any time. This CompuMaster workshop qualifies for 10 contact hours (1 CEU) in accordance with guidelines set forth by the International Association for Continuing Education and Training Authorized Provider number 3307. You must attend the entire program to qualify for CEUs. Many national, state and local licensing boards and professional organizations will grant Continuing Education credit for attendance at our workshops (save this brochure and your Certificate of Attendance). You may want to contact your own board or organization to find out what s required. CompuMaster is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be addressed to the National Registry of CPE Sponsors, 150 Fourth Avenue North, Suite 700, Nashville, TN 37219-2417. Web site: www.nasba.org. This workshop qualifies for 12 CPEs. Previous work experience and/or background knowledge of PC maintenance should be obtained before attending this seminar. Program level: Advanced. For more information regarding administrative policies such as complaint and refund, please contact our offices at 1-800-867-4340. Please provide the following information: Please fill in the city and dates where you ll attend Please print or type: To enroll by phone call toll free 1-800-867-4340. Please note: If you ve registered by phone and paid with a credit card, it s not necessary to return this form. Workshop city: Workshop date: Workshop city: Workshop date: Name and Title Program No. E-mail Address Name and Title Program No. E-mail Address Clip page & mail Workshop city: Workshop date: Workshop city: Workshop date: Name and Title Program No. E-mail Address Name and Title Program No. E-mail Address Please list additional registrations on a separate sheet and attach. Approving Supervisor Title Your Preferred Customer Number: Organization Mailing Address City, State, ZIP Telephone Ext. Fax Your VIP Number: Please fill in the spaces above with the information that appears on your mailing label. FREE e-newsletter get it today! Our e-newsletter brings some of the greatest ideas from our most popular courses right to your desktop or laptop. It s easy, it s free and it has something for everyone in your organization: Skill-building articles, software tricks, seminar schedules and special discounts. Subscribe yourself and all the key members of your staff today at www.compumaster.net. Payment information (Please pay before the workshop): Please add applicable state and local tax to your payment for programs held in Hawaii, South Dakota and West Virginia. Confirming phone registration: # Check enclosed payable to: CompuMaster Mail to: CompuMaster, P.O. Box 804441, Kansas City, MO 64180-4441 Check # Check amt. Purchase order attached: # Invoice my organization Attention: 1999, CompuMaster Charge to: Visa MasterCard AmEx Discover Card number Expiration date Signature 7
a division of The Graceland College Center for Professional Development and Lifelong Learning, Inc. 6900 Squibb Road P.O. Box 2768 Mission, KS 66201-2768 NONPROFIT ORG. U.S. POSTAGE PAID Graceland College Center for Professional Development and Lifelong Learning, Inc. Time-Sensitive Material New! Two full days of hands-on training on the tips, tweaks and techniques used by PC experts to repair and get maximum performance from desktop and networked computers A comprehensive 2-day hands-on workshop Learn how to quickly and effectively diagnose and fix hardware and software problems plus perform system and program upgrades to boost PC performance! Presented by: Don t miss this chance for hands-on training on live Pc systems! Learn how to diagnose and fix common PC problems and boost PC performance CMAPC2 #02111 A PLEASE RECYCLE Printed in the USA New! Two full days of hands-on training on the tips, tweaks and techniques used by PC experts to repair and get maximum performance from desktop and networked computers Don t miss this chance for hands-on training on live PC systems! Presented by: