Exhibit skills in customer service, both online and interactively through courtesy, dependbility, timeliness, preparedness

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1 IST 101 Basic Keyboarding IST 103 Presentation Software IST 105 Word Processing Students will be able to proofread their Plan, research, develop, and present work by finding and identifying their errors; effective presentations using Students will be able to key a minimum of PowerPoint 22 words per minute with no errors Create, edit, modify, and format new and existing documents; analyze a workplace scenario and generate the appropriate document using Word tools & utilities; be prepared to take the Microsoft Specialist Word Exam Computer 1

2 Computer Program Name: Computer IST 106 Spread sheet Software IST 107 Database Management IST 108 Microsoft Windows Implement a functional Windows XP workstation operating environment; Practice good file management and disk organization; Perform basic Windows XP diagnostics using tools and utilities; Prevent data loss and facilitate security through use of backups, firewalls, antivirus protection; Demonstrate a working knowledge of the Command line and the Registry; Improve performance, add features and increase security; Implement basic troubleshooting skills with the use of system utilities Improve performance, add features and increase security; Implement basic troubleshooting skills with the use of system utilities in working on their own and customer's systems Make calculations on finanical and statisitcal data and present the results in a manner that is informative and useful to the reader Manipulate data without redundancy by defining reltionships between sets of data; develop skills in creating and maintaining forms, reports, and HTML pages; create and modify the structure of tables, create and edit data, sort, indexing and query a database Computer 2

3 IST 109 UNIX Operating System WEB 101 Web Design I IST 150 PC Tech: Repair & Troubleshooting Demonstrate effective system administgratioin techniques; Choose appropriate UNIX operating system commands to make effective use of the environment to solve problems; Demonstrate effective system adminsitration techniques; write efficient, effective scripts and documentation; research on the Internet for information and resources Students will be able to assemble, setup, and upgrade personal computer systems; Students will be able to diagnose, isolate faulty components; Prepare for certification, specifically: A+ Demonstrate effective system adminsitration techniques; write efficient, effective scripts and documentation; research on the Internet for information and resources Plan and implement usability and handicap accessibility for a website Students will demonstrate customer service, troubleshooting and preventative maintenance skills; A+ Write and edit HTML and CSS; analyze and select tools appropriate for a specific solution; create web pages, graphics and animations for websites Write efficient, effective scripts and documentation Computer 3

4 Computer Program Name: Computer IST 151 PC Tech: Operating Systems IST 154 Networking Basics IST 203 Troubleshooting Software Applications Students will be able to install, configure and maintain the operating system in both single and dual boot configurations within the Windows family of operating systems; Students will be able to perform advanced file management operations in order to organize, maintain personal computer systems in a workplace or home environment; Students will utilize system utilities to allocate and organize storage and manage peripheral devices; A+ Thinking crtically; Install, configure, use and manage TCP/IP on a working network Troubleshoot and solve real-world situations as they relate to Desktop Users of applications in a Windowsbased environment; Prepare for certification, specifically: MCDST ; Demonstrate competence in working with a call center system and professional help desk software Thinking critically; Administer a network infrastructure; Troubleshoot problems in an existing network environment; Evaluate and implement new and future technologies into current system; MCDST Students will demonstrate customer service, troubleshooting and preventative maintenance skills; A+ Thinking critically; Review and practice computer and network etiquette and ethics found in working environments MCDST ; Demonstrate competence in working with a call center system and professional help desk software Plan and implement software services in a collaborative environment; Prepare for certification, specifically: MCDST ; Demonstrate competence in working with a call center system and professional help desk software Thinking critically; Communicate Plan and implement software services in effectively with both verbal and written a collaborative environment; Prepare for forms; Perform and share cooperatively in certification, specifically: MCDST 70- team projects; Evaluate and implement 272;Demonstrate competence in new and future technologies into current working with a call center system and system; Evaluate best practices in professional help desk software security concepts to maintain confidentiality, integrity and availability of computer systems Computer 4

5 IST 204 Help Desk Technology & Services Assist and support others in applying appropriate technology in a business environment in a variety of methods: one-on-one consultation, formalized training, written documentation; Implement effective strategies to evaluate computer products and define standards for an organization; Analyze and assess products: Utilize u Assist and support others in applying appropriate technology in a business environment in a variety of methods: one-on-one consultation, formalized training, written documentation; Implement effective strategies to evaluate computer products and define standards for an organization: Analyze and assess products; Utilize user support information resources Implement good facilities management procedures, including: security, media backups, preventative maintenance, ergonomics, recycling; Utilize user support information resources Assist and support others in applying appropriate technology in a business environment in a variety of methods: one-on-one consultation, formalized training, written documentation; Utilize user support information resources Assist and support others in applying appropriate technology in a business environment in a variety of methods: one-on-one consultation, formalized training, written documentation ; Implement effective strategies to evaluate computer products and define standards for an organization; Analyze and assess products; Implement good facilities management procedures, including: security, media backups, preventative maintenance, ergonomics, recycling; Utilize user support information resources Computer 5