Gartner IT Financial, Procurement & Asset Management Summit 2014 Driving Business Outcomes: Control Costs, Mitigate Risks and Sustain Innovation Trip Report The Gartner IT Financial, Procurement & Asset Management Summit 2014 was held on 17 18 September at the Lancaster London Hyde Park. This report summarizes and provides highlights from the event. Overview At Gartner IT Financial, Procurement & Asset Management Summit 2014, more than 300 professionals gained essential tools and strategies to analyze licensing options and negotiate contracts to mitigate risks and control costs in an expanding digital world. During the summit, attendees heard insights from the most recently published Gartner research, exchanged ideas with their peers during networking sessions and interacted with Gartner analysts in one-on-one sessions and analyst-user roundtables. In addition, attendees learned from their fellow practitioners during end-user case studies and best-practice sessions with DHL, Eurocontrol and OHIM. Summit highlights included an inspiring and rousing keynote from Kevin Gaskell. Delegates walked away with new management tips and skills as well as how to make better decisions, faster. Through analyst sessions, problem-solving contract negotiation clinics and peer interaction, delegates gained insight to: Understand how to better optimize IT costs Better negotiate with software vendors Master IT and business leadership skills Enhance the state of IT asset management and increase program success Better prepare for and manage software audits Improve procurement processes Get advice on procuring software with a focus on negotiating with the megavendors Gain insight on licensing BYOD, cloud, mobile, big data and other investments on the horizon Save the date The Gartner IT Financial, Procurement & Asset Management Summit will be held 21 22 September, at the Lancaster London Hyde Park in London, UK. Be sure to bookmark gartner.com/eu/itam and check back often for updates Table of contents 2 Key take-aways 3 Keynote sessions 4 Top of mind concerns 4 Top 5 best-rated sessions 4 Attendee Snapshot 5 Top 10 most-attended sessions 6 Sponsors 6 Post-event resources 2014 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner and ITxpo are registered trademarks of Gartner, Inc. or its affiliates. For more information, email info@gartner.com or visit gartner.com. 1
Gartner IT Financial, Procurement & Asset Management Summit 2014 Key take-aways Assess your current reality and identify transformation opportunities to better collaborate, communicate, optimize and strategize. IT asset management take-aways ITAM assessment requires planning and managing of all IT asset costs through their life cycle: engage regularly with stakeholders to communicate risk and opportunities. Managing license entitlements is key to software asset management (SAM): investigate third-party ITAM/SAM service providers. IT financial management take-aways Regularly engage with stakeholders to align metrics with business wants and needs, and deliver financial transparency. Ensure that tool selection and customization is a collaborative effort, delivers robust analytics and reporting, and integrates with ITAM tools. IT procurement and sourcing take-aways (NA) Discussions about transformation should start with opportunities: develop a plan for streamlining decision making in your organization. Business stakeholders need to see the value in IT procurement s suggestions: make changes to lead the shift in thinking, planning and execution of these activities. IT procurement and sourcing take-aways (EMEA) Discussions about transformation should start with opportunities: develop a plan for streamlining decision making in your organization. Simplify to mitigate risk: create customized checklists by vendor, contract and license/ service model. IT vendor management take-aways Implement a vendor management discipline that integrates performance, risk and strategic principles. Understand the gaps and overlaps across the organization: collaborate to ensure that all stakeholders roles and responsibilities are addressed within a vendor management discipline. 2
Keynote sessions Guest keynote Driving Your Business to a New Level Kevin Gaskell, Serial Entrepreneur, Chief Executive Fairline Boats Limited To achieve a new level of performance, you must apply leaderships, skills and processes to focus effort whilst enabling creativity Successful leaders of tomorrow will be those most able to encourage commitment, define and implement an inclusive strategy and enjoy the benefits of an aligned team Lead teams or ordinary people to do extraordinary things Gartner keynotes Summit Chair Welcome and Keynote: Driving Business Outcomes JoAnn Rosenberger Future uncertainties and challenges surrounding the digital universe will require transformation of IT procurement, financial, vendor and ITAM processes, programs and disciplines Explore ways to view and use these digital changes and challenges as a new set of opportunities Prove the impact and value of you and your departments roles and responsibilities to control costs and mitigate risks in support of IT and business initiatives Kevin Gaskell Serial Entrepreneur, Chief Executive Fairline Boats Limited JoAnn Rosenberger Gartner Closing Keynote: What To Do Monday Morning Chris Ambrose, Research Victoria Barber, Research Director Stewart Buchanan, Research Frank Ridder, Managing JoAnn Rosenberger, Research Sanil Solanki, Research Director ITAM process resiliency is a must: drive business success through effective and mature ITAM. Use dashboards and predictive analytics to prove better, cheaper and faster IT Know what s important to vendors and how to capitalize on it. Chris Ambrose Victoria Barber Director Stewart Buchanan Frank Ridder Managing JoAnn Rosenberger Sanil Solanki Director 3
Gartner IT Financial, Procurement & Asset Management Summit 2014 Top-of-mind concerns (what attendees asked about) Optimize IT asset management to drive business success Innovate to enable cost control Strategize to control costs and mitigate risk Communicate to enable digital business growth One size does not fit all when it comes to vendor deals and negotiations Drive collaboration through a team approach Demand financial transparency from vendors and create IT metrics that align with business outcomes Snapshot of attendees Who participated in the 2014 conference? Top 5 job titles Top 5 best-rated sessions Top 5 job roles Top 5 industry sectors 4
Top 10 most-attended sessions Connect Connect with Gartner IT Financial, Procurement & Asset Management Summit on Twitter and LinkedIn #GartnerITAM Gartner IT Financial, Procurement & Asset Management (Xchange) The digital universe is expanding. View the infographic here 5
Gartner IT Financial, Procurement & Asset Management Summit 2014 With thanks to our sponsors Throughout the summit, the show floor buzzed with activity as attendees met with solution providers to discuss the latest innovations, services and product offerings. Many thanks to our sponsors for helping make the 2014 summit a lively, informative and rewarding experience. Premier Sponsors Platinum Sponsors Gartner events Gartner Sourcing & Strategic Vendor Relationships Summit 1 2 June London, U.K. Gartner IT Financial, Procurement & Asset Management Summit 21 22 September London, U.K. Gartner IT Financial, Procurement & Asset Management Summit 2 4 November Grapevine, TX (Dallas area) Gartner Sourcing & Strategic Vendor Relationships Summit 3 5 November Grapevine, TX (Dallas area) Silver Sponsors Post-event resources Customizable post-event worksheet Take a moment to complete your own post-event trip report, a valuable resource for future reference and a great way to share with colleagues what you learned. Click here to access the trip report worksheet. Gartner has you covered View the full Gartner Events Calendar! Learn more with relevant research Want to learn more about the topics that interest you most? Turn to the end of each session presentation for a list of related Gartner research notes. Select Gartner research is available on demand at gartner.com. 6