ANGEL DÍAZ Solaire 5, Pozuelo de Alarcón 28224, Spain Tel: (34) 913 517 735 & (34) 627 851 509 email: angel.diaz@ie.edu ACADEMIC CAREER 2001-present Instituto de Empresa Business School (IE) Madrid Ph.D. Program Director and Professor of Operations and Supply Chain Management 2004-present: Launched and directed Ph.D. Program; launched DBA Program (2006). 2001-2004: Academic Director of Masters related to technology (E-business, Information Systems and Operation Management). Supported SAP and Navision alliances. Graduate and Executive teaching of Operations & Supply Chain Management in over one hundred programs at the master, doctoral and executive levels. Invited Professor: Bordeaux Management School (France); Universidad La Laguna (Spain); INCAE (Costa Rica, 2004-2008). Adjunct Professor at Tulane University (USA, 2006-2008). Current research: Strategies for the competitiveness of Logistics in Spain (funded Singular project), MRO logistics; Health Processes; ERP implementations; Case Studies in logistics and operations. 1999-2001 Bordeaux Management School (BEM) Bordeaux Professor of Operations and Supply Chain Management Graduate and Undergraduate teaching of Supply Chain Management & Information Technology, European Logistics and Operation Management. Executive training in China, Spain, Ecuador and Slovakia. Invited Professor at IESA, Venezuela. Research: Logistics implications of e-business; spare parts logistics. 1989-1999 IESA (Venezuela's graduate business school) Caracas Professor (since 98), Associated Professor (95-98), member of the Academic Council (98-99), Chair of Production Studies, Head of the Center of Production and Technology (97-99) Responsible for Operations Management, Information Technology, Quantitative Techniques and Innovation, and the coordination of nine professors. Research: Logistics and inventory management, strategies for competitiveness improvement. Responsible for SAP University alliance program at IESA and fundraising activities. Teaching duties: Production and Operations Management MBA courses and executive seminars in Maintenance and Logistics. Executive training in Mexico. Consultant in institutional project on competitiveness and IT. 1991-1995 Doctoral studies in Business Administration, University of Maryland Major: Management Science, Minor: Operation Management. Research area: Multiechelon Inventory Systems for Repairable Items. Research assistant, taught Stochastic Processes at UMD and over 400 hr. of executive seminars at IESA. 1989-1991 Researcher, Center of Production and Technology, IESA Created and managed the Center of Production and Technology, established relations with industry regarding improvement of production, performed fund-raising. Lecturer in executive and MBA seminars in Operations Management. Wrote two books on inventory and reliability management.
Education Ph.D. in Business Administration, 1995. University of Maryland, College Park, USA. Major area: Management Science, minor area: Operations Management. M.Sc. in Management Science, 1981. Cranfield University, England. B.Sc. in Mechanical Engineering, 1977. Simón Bolívar University, Caracas. Additional studies/training CPCL (Colloquium for Participant-Centered Learning), Harvard 2007. Executive Management Program, 320 hrs. IESA, 1986. Maintenance Management Graduate Program, 414 hrs. Simón Bolívar University, 1978 Received over 1000 hours of additional Management, Operations and IT graduate training. Teaching experience Executive education experience SCM and logistics: St. Gobain plant directors Paris and Pisa; Wuhan Automotive University - China; Volkswagen group -Slovakia; American University -Cairo; IDEA group, Spanish military forces, Airbus, Accenture Madrid. Purchasing: INCAE -Panama and Guatemala; IE -Tenerife and Madrid Service Operations: IE Mallorca, Tenerife; Pfizer, Indra -Madrid; Deutsche Telekom Madrid and London. Operations Management: Banco Santander, National Council for Nuclear Safety, Group Uralita, Group Ursa, Airbus, Roche -Madrid; Air Nostrum Air Lines Valencia. Project management: AENA (Spanish airports); Unión Fenosa; Group ONO; Alcatel-Lucent; IE open seminars Madrid. Maintenance Management: over 20 seminars taught at IESA, Caracas. Inventory Management: over 20 seminars taught at IESA, Caracas; Cemex, Monterey. MBA-Master experience Doctoral seminars in Operations & SCM: IE (2005-present). Operation Management, Operations Strategy, Supply Chain Management: IESA (1989-1999), BBS (1999-present), INCAE (2004-2008), IE (2001-present: regular, online, executive, specialized and international masters). Information Technology, e-business: Universidad de la Laguna (2002-2008), BBS (2000- present), ESPOL Ecuador (2001). Inventory and Maintenance Management, Simón Bolívar University (1984 to 1989). Also directed the Maintenance concentration of the Master in Management. Academic Excellence IE: ten Dean s letters as best professor; six times nominated and three times elected best professor, maximum evaluation for combined teaching, research & services, 2004, 2005, 2006, 2007, 2008, 2009. IESA: Average evaluation of all programs: over 4.70/5. UMD: Top 15% of professorial evaluations. INCAE: Average evaluation all programs (efficiency, knowledge): over 1.8/2. Academic services Associate Editor, Journal of Operations and Supply Chain Management; member of Editorial Boards: Supply Chain Forum; International Journal of Business Excellence.
Conference on Benchmarking National and Regional e-business Policies. Moderator, invited by the European Commission, Brussels, 2002. Conference track chairs: IT Track, BALAS Conference, 2005; SCM Track, BALAS Conference, 2000 and 2003. Co-organizer, IV International Global Supply Chains Symposium on, Madrid, 2010. Organizer, Conference Broken Networks: Risk and Vulnerability in Supply Chain, Madrid 2007. Coorganizer, Conference Synchroniser sa Supply Chain aux attentes du marché, Bordeaux 2006. Doctoral dissertation advisory duty: Supply Chains of Mass-prestige goods. International advisor, DBA Committee, Swinburne University of Technology, Australia, 2008. Launched discussion group of European PhD Program Directors (with Cambridge, HEC, IESE, Insead, LBS and Oxford). Negotiated double degree alliance with FGV (Brazil) and informal exchanges with Bentley College. Supported Tulane s PhD Program in Latin America. Main researcher in Spanish government funded project: Improving Competitiveness in Spain through logistics, 2006-2008. Resposible for funded Doctoral student international conference on Entrepreneurship, IE, Nov 2008. Member of the Advisory Committee on Research, Bordeaux Business School, 2007-current Member of the Educational Committee, POMS, 2007-2008. Member of the scientific committee, 7th International Meeting for Research in Logistics, (IMRL) Avignon, 2008; and of the 8 th IMRL, Bordeaux, 2010. Reviewer for the Journal of Business Logistics, the International Journal of Production Research, the International Journal of Logistics, the European Journal of Operations Research, the International Journal of Operations & Production Management, the International Journal of Business Excellence, Supply Chain Forum, the Journal of Operations and Supply Chain management and the ECIS and Balas Conference Proceedings. Special issues editor ERP implementations, Revista de Empresa, 2007; Governance in the Supply Chain, Supply Chain Forum, 2006; Administración de Operaciones, Revista Latinoamericana de Administración (Cladea), 2005. Business interaction Created and co-directed business-academy discussion groups Supply Chain Interest Group, and Enterprise Systems and Process Management Interest Group, with quarterly meetings since 2004. Wrote cases and articles in collaboration with companies and organizations: Ericsson, Master Tennis, Exel, Indra, Sodexho, Aravind, United Nations, Al-Kadi, Chep (in process). Edited special issue on experience-based ERP implementation best practices. Chairman of CPO Circle Forum, Accenture, Madrid 2010. Consulted SAP on Small and Medium Enterprises. Awards and scholarships Prizes for best professor of Executive Masters, Instituto de Empresa: finalist 2002, winner 2004, winner 2005 (EXMBA online), winner 2006, finalist 2008, finalist 2009. UMD Alan Nash outstanding doctoral student, 1995; UMD outstanding doctoral graduate, 1999. Member of honor societies Omega Rho, Phi Kappa Phi and Beta Gamma Sigma. Scholarships: Fulbright for doctoral studies, 1991-1994 and Gran Mariscal de Ayacucho for M.Sc. studies, 1979-1981. Best student in class of May 1977 Mechanical Engineers, Simón Bolívar University.
Selected Lectures Logistics & SC in Iberoamerica. Some facts, four cases and three questions, Supply Chain Thought Leaders Meeting, Madrid 2008. Trends and challenges in SCM, Accenture-IE Conference, Madrid, 2005. SCM and IT, Oracle-Pontificia Conference, Madrid, 2004. Logistic networks design, IESA Valencia Conference, 2002. European Logistics. III Forum of Operations, IE, 2002. Multiechelon inventory systems for repairable items. Research Seminar IE, 2002. Global logistics networks. IE alumni Conference, 2001. The issues of e-business Demand Chain & New Technologies Conference, Bordeaux, 2000. Le système gestion de maintenance assistée par ordinateur du Metro de Caracas. IV International Reliability Conference, France, 1984. PUBLICATIONS Refereed Papers in Journals Díaz A., Pons J., Solís L. Improving health care services: lean lessons from Aravind. Forthcoming, International Journal of Business Excellence Díaz A., O. Lorenzo, M. Fernandez. Teaching Operations Management using alternative delivery means. Forthcoming, Journal of Operations and Quantitative Management Díaz A., L. Solís, B. Claes. Improving logistics and supply chain management practices in Spain; an analysis of current practices and future requirements. Forthcoming, Journal of Logistics and Systems Management J. Dollet, Díaz A. Network Orchestration in response to customized mass markets of Premium Wines and Spirits. Supply Chain Forum International Journal, Vol. 11, N1, 2010 Calvo R., Almohalla E., Díaz A. Preimplementación de ERP, Revista de Empresa, N21, 2007 Díaz A., Lorenzo O. Optimizing transportation for EXEL in Mexico using TMS ViaKatalyx, Supply Chain Forum, Vol. 6, N1, 2005 Díaz A., Lorenzo O., Solís L. Procesos de negocios de pymes insertas en redes colaborativas, Revista Latinoamericana de Administración, Vol. 34, 2005 Lorenzo O., Díaz A. Process gap analysis and modelling in enterprise Systems, International Journal of Simulation and Process Modelling, Vol. 1, N3/4, 2005 Díaz A. Realidades y tendencias en la logística global: Estaremos alcanzando límites al crecimiento?, Boletín de Estudios Económicos Deusto, Vol. LVIII, N179, August 2003 Díaz A. Modelling approaches to Optimise spares in multi-echelon systems, International Journal of Logistics, Vol. 6, N1-2, 2003 Díaz A., Pérez C. Estrategias y práctica logísticas y de tecnología de información: el caso de Venezuela, Revista Latinoamericana de Administración, Vol. 28, 2002 Díaz A., Estampe D., Charton O., Come B. Comment adapter sa logistique en fonction des caractéristiques de produits et du marché B to C, Logistique & Management, 2001 Bourgeon B., Constantin A., Karolszyk G., Marquot J., Pedrini S. Dirigée par: Landry S., Díaz, A., Estampe D. Évaluation des coûts logistiques hospitaliers en France et aux Pays Bas, Logistique et Management, Vol. 9, n 1, 2001 Díaz A. The issues of e-business: from Demand Networks to Techno-Logistics, Supply Chain Forum, Vol. l, N1, 2000 Díaz A. Cómo conciliar la Productividad y la Flexibilidad?, Debates IESA, 2000
Díaz A. E-business: cómo la tecnología de información crea redes de negocio, Debates IESA, Vol. 5 N. 4, 2000 Díaz A., Esqueda P. Planificación de la Producción en Tiempos de Incertidumbre, Debates IESA, Caracas, Vol. 4, N2, 1998. Díaz A., Fu M. Models for Multi-echelon Repairable Item Inventory Systems with Limited Repair Capacity, European Journal of Operations Research, Vol. 97, N3, 1997 Sánchez B., Cervilla M., Esqueda P., Díaz A. The technological component of industrial competitiveness: a challenge for enterprises and R&D Centers Revista Espacios Vol. 18, 1997 Díaz A. Manufactura o Miseria, Debates IESA, Vol. 2 N. 1, 1996 Refereed Papers in Conference Proceedings Díaz A., Claes B., Solís L., Lorenzo O. Benchmarking Logistics and Supply Chain Practices in Spain, Proceedings of the 8th International Meeting for Research in Logistics, Bordeaux, 2010. Dollet J., Díaz A., Solís, L. Supply Networks for Luxury items A study of the alcoholic beverage sector, Proceedings of the 4th International Conference of Operations and Supply Chain Management, Hong Kong, 2010 Bohorquez V., Díaz A., Esteves J. Identifying SCM Concepts and Stakeholder Discourse in GM Corporate Blog, Proceedings of the Academy of Management Conference, Montreal, 2010 Díaz A., Lorenzo O., Claes B. ERP implementation strategies: the importance of process modeling and analysis, Proceedings of the EOMAS Conference, forthcoming in LNBIP book series, Springer, 2010 Revilla E., Díaz A. Collaborative Mechanisms and Integration Capabilities: The Strategic Role of the Purchasing Function, Proceedings of the POMS Conference, Orlando, 2009 Díaz A., Solís L., Claes B. Improving Logistics and Supply Chain Management Practices in Spain. Proceedings of the Third International Symposium and Workshop on Global Supply Chains, Coimbatore, 2009 Diaz A., Claes B., Revilla E. Logistics and Supply Chain practices in Spain. A methodological approach. Proceedings of the 7th International Meeting for Research in Logistics, Avignon, 2008. Diaz A., Pahls S., Pons J., Solis L. The McDonald's of Health Organizations: Lean Practices at Aravind. Proceedings of the POMS Conference, Tokio, 2008 Lorenzo O., Diaz A., Claes B. A Descriptive Analysis of the Antecedents of ERP Implementation. Proceedings of the Euroma Conference, Groningen, 2008 Díaz A., Claes B., Borla G., Streamlining Humanitarian Relief Operations. The Case of United Nations Peace Keeping Operations. Proceedings of the POMS Conference, Dallas, 2007 Lorenzo O., Díaz A., Gimenez J., Teaching Process Management. A Multimedia-based case approach. Proceedings of the POMS Conference, Dallas, 2007 Gimenez J., Díaz A., Lorenzo O., Lean Manufacturing Principles: Are Venezuelan Firms Applying Them? Proceedings of the POMS Conference, Dallas, 2007 Díaz A., Lorenzo O., Gimenez J. A proposed framework of best practices for the optimization of spare parts in asset-intensive industries. Proceedings of EurOma Conference, Glasgow, 2006
Lorenzo O., Díaz A. Enterprise Systems as an enabler of fast-paced change: The case of B2B Procurement in Ericsson. Proceedings of EurOma Conference, Glasgow, 2006 Lorenzo O., Díaz A. Ex-ante Enterprise Systems Implementation Strategies, Proceedings of the Business Association for Latin American Studies Conference, Madrid, 2005 Díaz A., Lorenzo O., Solís L. Key Processes in Collaborative Networks. The case of Small and Medium Enterprises. Proceedings of EurOma Conference, Fontainebleau, 2004 Gimenez J., Díaz A., Lorenzo O. Teaching Supply Chain issues: logistics simulation SILOG. Proceedings of International Conference on Modelling & Simulation, Valladolid, 2004 Díaz A., Solís L. Trends and determinants of retailing supply-chain relations in Spain, Proceedings of the 7th International Symposium on Logistics, Seville, 2003 Lorenzo O., Díaz A. Process Modelling in an Enterprise Systems Environment: an in-depth case study of a logistics company, Proceedings of POMS/EurOma Conference, Como, 2003 Díaz A., Estampe D. Distribution Channels for online retailers in France, Proceedings of 7th International Symposium on Logistics & 2nd Int. Symposium on Operations Strategy, Melbourne, 2002 Díaz A., Solís L. A network and flow explanation to Zara success, Proceedings of the 9th annual EurOmaA Conference, Copenhagen, 2002 Díaz A., Pérez C. Logistics Practices: Characterization from the Venezuelan Experience, Proceedings of the Eastern Management Association, 2001 Díaz A. Teaching logistics in an e-business world: reflections on collaboration, supply chain and information technology, Proceedings of the European Logistic Association Conference, Athens, 2000 Díaz A., Pérez C. Logistics Practices in Venezuela. An exploratory study, Proceedings of the Business Association for Latin American Studies Conference, 2000 Díaz A. On the practical application of multi-echelon inventory models for repairable items, Proceedings of the International Conference on Industrial Logistics, St. Petersburg, 1999 Díaz A. Quantifying Lean Manufacturing in Venezuelan Automobile Assembly Plants, Proceedings of the EurOma Conference, Venice, 1999 Díaz A. A Benchmarking Analysis of Distribution in Venezuela using AHP, Third annual Supply Chain Conference, Tulane-New Orleans, 1999 Díaz A., Rosales R., Osuna E. Supporting privatization decisions in Latin America: An AHP application, Abstract Proceedings of the Balas Conference, 1998 Esqueda P., Diaz A. Managing Real and Virtual Economies of Scale in Latin America Proceedings of the Business Association of Latin American Studies Conference, Rio de Janeiro, 1997. Also published in Enterprise Quality Magazine (Calidad Empresarial) N.3, 1997, Caracas. Díaz A., Fu M. Towards a Practical Taxonomy of Inventory Systems, Proceedings of the EurOma Conference, London, 1996 Books Díaz A. Gerencia de Inventarios, Ediciones IESA, Fourth reprint, 2007 Díaz A. Gestión de Inventarios en Mantenimiento, Ediciones IESA, Second edition, 1994 Díaz A. Confiabilidad Aplicada al Mantenimiento, Ediciones IESA, 1992
Book chapters Lorenzo O., Díaz A. Enterprise Systems as an enabler of fast-paced change: The case of B2B Procurement in Ericsson. In ERP for Global Economies: managerial Issues and Challenges, IGI Global, 2008 Díaz A., Solís L. Características de las relaciones de la cadena de suministros en España. El caso de los mercas. In 25 años de historia de Mercatenerife. Una visión del pasado para comprender el presenta y proyectar el futuro. Cabildo de Tenerife, 2005 Working papers Díaz A., Solís L., Claes B. Situación actual del entorno logístico español y análisis de brechas, Working Paper Instituto de Empresa, 2009 Lorenzo O., Díaz A., Claes B. Implantación de sistemas ERP: Factores de éxito e impacto en objetivos de negocio en empresas de España y Latinoamérica, Working Paper Instituto de Empresa, 2008 Claes B., Koryak O., Díaz A. Control as a key success factor in supply chain alliances, Working Paper Instituto de Empresa, also presented at the Academy of Management, 2007 Díaz A., Lorenzo O., Solís L. A Taxonomy of Business Proceses, Working Paper Instituto de Empresa, 2005 Díaz A., Lorenzo O. Enterprise Systems Analysis and Modelling, Working Paper Instituto de Empresa, 2004 Díaz A., Pérez C. Logistics Strategies And Practices In Venezuela, Working Paper Instituto de Empresa, 2002 Díaz A. Spare Parts And Maintenance Optimization in a Mobile Telephone Company, Working Paper Instituto de Empresa, 2002 Díaz A. On the practical application of multi-echelon inventory models for repairable items, Working Paper Bordeaux Business School, 1999 Díaz A. Quantifying Lean Manufacturing in Venezuelan Automobile Assembly Plants, Working Paper Bordeaux Business School, 1999 Díaz A. A Benchmarking Analysis of Distribution in Venezuela using AHP, Working Paper Bordeaux Business School, 1999 Díaz A. Logistics practices in Venezuela. An exploratory study, Working Paper Bordeaux Business School, 1999 Díaz A., Dresner M., The Modernization of Ports in Latin America: A Case study of Puerto Cabello, Working paper IESA, 1997 Díaz A. Sistemas de Inventarios para Artículos Reparables, Working paper IESA, 1997 Díaz A., Fu M. Multi-Echelon Models for Repairable Items: A Review, Working paper University of Maryland, 1996 Other Papers Díaz A., Solís L., Claes B. Situación actual del entorno logístico español y análisis de brechas - informe de cierre. Presented to the Spanish ministry of Science and Innovation as part of the funded Project Improving Competitiveness in Spain through logistics, 2009. Díaz A., Lorenzo O. Como optimizar la gestión de piezas de repuesto en industrias intensivas en el uso de activos, Manufactura, Mexico, 2006 Díaz A., Solís L. Un decálogo para la competitividad de las empresas manufactureras en América Latina. Lo que todo directivo debería saber, Manufactura, Mexico, 2005 Díaz A. Commerce électronique: vers la techno-logistique, Logistiques Magazine, 2001
Esqueda P., Díaz A. Economías de Escala Reales y Virtuales, Calidad Empresarial, 1997 Díaz A. La incómoda Realidad de la Producción en Venezuela, Enlace Gerencial, 1996 Case Studies Díaz A., Pons J. Aravind eye health care operations, IE Multimedia cases, 2010 Cabañas A., Crabtree P., Jhindal K., Al-Kadi F., Diaz A., Salvador F. Al-Kadi Commerce & Industry Truck & Trailer Parts Division. An Example of Auto Parts Management from Saudi Arabia, IE Multimedia Cases Cases, 2008 Díaz A., Morcillo J. Master Tenis Madrid, IE Multimedia Cases, 2007. Winner of the most innovative case, IE Multimedia Awards 2008. Aguirre L., Caballero A., Lorenzo O., Díaz A. Mejorando la gestión del transporte en Exel, IE Cases, 2005 Díaz A. Indra and the Venezuelan elections, IE Cases, 2004 Díaz A., Solís L., Cerro J. Sodexho and the mad cows, IE Cases, 2003 Díaz A., Pérez C. Fundafarmacia: red social de farmacias, IE Cases, 2002 Coduras A., Díaz A. Forecasting en el Metro de Maracas, IE Cases, 2002 Díaz A. El Metro de Tucupido: Manejo de Inventarios, Ediciones IESA, 1997 Díaz A. Cirqtel La Calidad como Filtro, Ediciones IESA 1996 Díaz A. El Mantenimiento de los Hospitales del Estado, Ediciones IESA, 1991 BUSINESS EXPERIENCE 1987-1989 SISTEMAS 2K consultants in Industrial Logistics Caracas Technical Director Performed maintenance, inventory, reliability and IT project for industrial customers: Petrochemical industry (25 plants), Aluminum and Steel plants. Managed teams of up to 30 persons and prepared proposals for Inventory and Maintenance projects. 1979-1987 C.A. Metro de Caracas (Subway System) Caracas Progressive responsibilities culminating in Head of Support Department Designed and managed an information system in inventory, equipment, personnel, cost control, and contractual verification of reliability. Responsible for managerial reports, failures control and preventive maintenance coordination, general services and maintenance administration (insurance, contracts, budget) and the planning of new facilities. Supervised groups of about 40 persons. International assignments at Paris, Sao Paulo and Santiago Subways. Line Inspector (1979). Training and preliminary development of operating systems 1977-1978 I.N.O.S. (National Institute for Sanitary Works) Santa Teresa Head of Mechanical Maintenance. Responsible for maintenance planning and supervision of the water supply system of Caracas. Main Projects performed as consultant Small & Medium Enterprises in Collaborative Networks. Client SAP Latin America (Miami), 2004-2005 Maintenance of Bauxite and Alumina installations. Client BAUXILUM, 1998-1999 SAP R/3 implementation. Client POLAR Brewery, 1997 AHP decision model for the privatization of a public service. Client Hidrocapital, 1997
Competitiveness of suppliers of an oil company. Client PDVSA, 1995-1996 Implementation of a computerized Maintenance system for a steel plant. Client Sidetur, 1989 Functional Analysis for a carbon anode plant. Client Alcasa, 1988. Functional Analysis and equipment inventory (hierarchical coding of systems, block diagrams, Failure Mode Effects and Criticality Analysis, Failure Tree Analysis, reliability and cost estimate), supervising up to 30 persons. Client Venezuelan Petrochemical industry (25 plants), 1987-1988.