Smart Application Development using BPM Suite Mahesh Yadav Email: mahesh@optimags.com Optima Global Solutions, Inc. 3131 Princeton Pike Building 3, Suite 207 Lawrenceville, NJ 08648 Telephone 609.586.8811 Fax 609.586.8825 Web: www.optimags.com
What is BPM? BPM combines disciplines for managing business processes with enabling technology BPM is a holistic management approach to aligning an organizations business processes with the wants and needs of the clients BPM is a flexible way to automate your business BPM focuses on continuous process improvement of cross-functional end-to-end business processes BPM technology provides a platform / framework to build Smart Process Applications fast
A Business Case for BPM Deliver more business value from IT Today s IT budget is mostly spent on keeping the lights on Roughly 70% of the budget is spent on sustaining and running existing applications While 30% is spent on new capabilities to the business More value does not mean more cost Improve and innovate business processes Rapidly integrate and automate processes that span multiple application systems Quantifying the business value Today most IT project decisions are based on ROI as opposed to TCO CIOs have to quantify cost reduction, cost avoidance and revenue impact of IT investments Using ROI in the business case, CIOs are seen more of a business leader Existing Packaged Systems (eg. ERP, CRM) Primarily for internal purposes Work well for well defined, highly structured processes Difficult to make changes Poor or very costly integration with other systems / applications Inadequate to handle emerging mobility social media technology Age of Customer Need of smart process applications to bridge the gap Create an integrated and consistent experience Create a more intimate customer relationship using automation and self service
How can BPM help? Some of the Key Benefits: Short Implementation Cycle Integration with existing ERP systems and other applications No coding Increased efficiency and accuracy Continuous Process Improvement Real Time Dashboards Mobility
Business Drivers that trigger firms to investigate BPM
BPM Case Management Process Model Real-time monitoring Task List / Activity Monitoring Real-time Dashboards
Graphical view of Invoice Approval Stage Selecting an Invoice shows a graphical view of what stage of approval an Invoice is at Invoice is at ACH Process. This activity can be rolled forward or backward to any other activity at ACH Process.
Why use BPM Software Suite Efficiency benefits Benefit Example Eliminate Manual Data Entry Reduction from 9 hours to 10 mintues to add a new employee record into the HR system Reduce Process Cycle Time Reduction in compensation processing timing for 12,000 sales reps from 33 days down to 7 Reduce Manual Work Elimination of 80% of the manual work previously required to route invoice exceptions to the appropriate resolution teams Effectiveness benefits Benefit Handle Exceptions Faster Make Better Decisions Consistent Execution Example Save 5% of distressed shipments to saving 70% - yielding $2M per quarter in saved revenues $3M saved in billing dispute write-offs because process was poorly controlled Customer satisfaction improvement to 92% based on proactive tasks that help ensure the home loan process executes better and faster Agility benefits Benefit Faster Regulatory Compliance Support New Business Models Example Change customs related processes after September 11, 2001 within 90 days to comply with new federal regulations for better shipping visibility Ability to change shipping partners within 10 minutes in core process allows manufacturer to change primary shipper every quarter based on best bid provided
BPM areas of automation THE RIGHT PARTNER End to End BPM Processes Customer Onboarding New Product Development (Concept to Market) Supply Chain Planning Insurance Claims Processing Manufacturing (From raw materials, manufacturing, assembling to wholesale distribution) Operational Processes Human Resources Sales & Marketing Project Management IT & Others Employee On boarding Expense Tracking Performance Review Paid Time Off Timesheet Management Resource Management Training & Certification Accounts Payable Sales Force Automation Sales Pipeline Management Help Desk Customer Relationship Marketing Campaign Product Lifecycle Mgmt. Change Order Mgmt. Construction Mgmt. Work Order Mgmt. Project Portfolio Mngmt. Document Mgmt. Service Request Management New Account Setup New Project Requests Asset Management Permit Management Approval Management Maintenance Contract Management
Thank You Mahesh Yadav Email: mahesh@optimags.com Optima Global Solutions, Inc. 3131 Princeton Pike Building 3, Suite 207 Lawrenceville, NJ 08648 Telephone 609.586.8811 Fax 609.586.8825 Web: www.optimags.com