CLOUD TRENDS & MIGRATION TO THE CLOUD Udi Keidar VP Cloud Services, ClickSoftware
Market Trends What happens in the market
SaaS Adoption Is Growing Across The Enterprise Forrester: Key Takeaways - General SaaS Ownership by business stakeholders SaaS Supply Options Are Improving SaaS Benefits include Agility, Rapid Deployment, And Easier Upgrades
1. SaaS enhances business agility through its flexibility SaaS - Key Benefits, Forrester 2. Speed of implementation and deployment improves dramatically with SaaS 3. More-frequent updates with new features without upgrade pain Note: Cost model are significant considerations, but not the top priorities
Industry-specific Barriers to Cloud Adoption each industry will face industry-specific barriers to adoption: Budget How to shift budgets from, from Capex to OPEX Regulatory issues such as Health Insurance Portability and Accountability Act compliance requirements in U.S.-based healthcare organizations Data sovereignty and privacy laws such as a the European Union's personal data protection laws Legacy modernization as in industries such as insurance and healthcare that rely on the ability to continue to access information in legacy systems 6
It s all about Security
Cloud Inhibitors
Mobile WFM- Cloud Adoption
Serving already around 60 cloud customers Serving large customers with thousands of users Some global customers Most of the verticals we know are already on the cloud Cloud vs. perpetual mix 70% of new opportunities are cloud ClickSoftware Cloud numbers
Migration Program
MASTER THE MOVE TO CLOUD We understand your business We understand you have your own pace We can help you build your cloud transition plan Build a business case Plan your next steps Design a migration plan Support you in planning change management within your organization R&R Processes 13
Use the following events I. You are planning your journey to the cloud Cloud Strategy II. III. MASTER THE MOVE TO CLOUD Looking to increase the usage of your Clicksoftware licenses? Shifting from Capex to Opex IV. Looking for better ROI and reduction of Capex V. Looking to implement a Strong Mobility Solution as part of your WFM solution 14
WE TAKE IT SERIOUSLY Are you a V8.X customer? Your perfect opportunity to move to the cloud At your OWN Pace With Clicksoftware support 15
Standard Migration Plan: breakdown to stages Preparation Adaptation Internal testing Customer testing Go Live Handover from sales and Project Kick off Device Evaluation (CM Touch) Test Plan Design Customer s UAT Support Data manipulation toward Go- Live Hardware Estimations Integration Consultation End-to-end solution Testing Environment setup - Database upgrade + GIS server configuration Customizations Assessment Deliver training for Cloud administrator Go-Live Consultation Support when cutting from Testing environment to Production Transition to support Our goal: Deliver standard migration to ClickSoftware Cloud solution in 12-14 weeks
Standard Migration Time line Cloud Migration delivery team Handover from sales and Project Kick off Environment setup Mobile device evaluation Custom Builds Assessment Test Plan Design End-to-end solution Testing Go-Live Consultation Go-Live cutover Support Prepare New Hardware Estimations Integration Consultation UAT Support Go-live Data Migration & Manipulation 1 week 2-3 weeks* 2-3 Weeks* 4 Weeks* 2 Weeks* Preparation phase Adaptation phase Internal Testing Phase Customer Testing Go Live Project Kick Off Meeting Integration Consultation Customer UAT Customer Training Customer * Approximate figures 1) Applies to v8.x to v8.3 migrations 2) Customizations re-design is out of standard migration scope
STANDARD MIGRATION PLAN -- OPTIONAL SERVICES Optional Migration Services SOT + Configuration maintenance Comments DB migration from Oracle to SQL Migration from CM classic to CM Touch Migration from Windows client to web client Phased Upgrade / gradual rollout Support Post Go-Live Support (On-site / Off-site) Application Data Layer Tuning (ADLT) Change Requests / Change Management (i.e. business or configuration wise) Improve Project Documentation (BSS, IDS, DDS maintenance) 18
CALL TO ACTION Call us to be part of your Cloud Strategy Planning process Let us help you understand your TCO Let us to present our cloud offering and operation Trust our security program Get our PS to work with you to Make it a smooth transition process Help with the Change Management 19
Thank You