HOW TO GET MORE OUT OF ORACLE AGILE PLM
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1 HOW TO GET MORE OUT OF ORACLE AGILE PLM Presented by Domain Systems, Inc. Or
2 WHO IS DOMAIN SYSTEMS? Most Experienced Longest Standing Agile Only Focus End to End Implementation and Configuration Enterprise Application Integration Data Migration Agile Upgrade Services Advanced Support Systems Business Process Consulting Services
3 Q&A with Avago Technologies
4 Challenges Facing PLM Teams Growth Opportunities Company expansion High priority projects New investments in R&D, Innovation, Product development, New technology Mergers and Acquisitions Today s Challenges 1. Staff shortages 2. Budget cuts 3. System expertise
5 THE EASY BUTTON Regardless of your situation No matter your challenge, augmenting your team with an outsourced All Things Agile expert or team of experts only when you need them, and right when you need them will help you achieve all your PLM goals.
6 Oracle Support Advanced Support Software support Solves internal software and database issues fixes bugs and data upgrade issues Enhancements to application in future releases Security patches, fixes, proactive support tools etc. Application support Resolve PLM application and database utilization issues Provide in depth knowledge of customer Agile environment Understand customer business use of Agile Provide best business practices for use of PLM at customer site Assist in daily system configuration
7 MUST HAVE FEATURES Trouble Shooting Access Problems Server Connection Errors System Responsiveness Configuration Adding / Modifying Users Adding Subclasses Add / Delete / Change Drop Down Values Adding / Modifying Object Attributes Screen Presentation Enhancements / Modifications Answer Admin Basic & Advanced Technical System Requirements Best Practices & Process Questions System Usage Issues
8 COMMON ADD-ON FEATURES Preventative Care System Admin Assistance Upgrade Guidance & Support Role Mentoring Developer Support International Support Extended Hours Dedicated Support Established Critical Response Times
9 SPECIALTY SUPPORT Implementation Planning 5 Essential Components Strategy Preparation and Planning Identify & Maintain Supportable Environment Identify Support Roles for PLM and Hardware Implementation Plan Document
10 SPECIALTY SUPPORT Production Cutover Standard Features Data migration to Agile included Coordinated Tasks, timing and responsibilities for final data load Customer Assistance Critical Issues Solution Assistance Production Cutover Plan Successful Production Cutover
11 SPECIALTY SUPPORT Post Go-Live What You Need Troubleshooting for Agile System Issues Configuration Assistance Answer Admin & User Related Questions Assistance in prioritizing requested enhancements.
12 THE CENTER OF EXCELLENCE By Domain Systems Enhance PLM Implementation Optimize Resource Utilization Reduce Time-to-Value Minimize Impact to Customer Maximize Impact to Business
13 THE CENTER OF EXCELLENCE By Domain Systems Project Based Needs Implementations Upgrades Migrations Process Extensions ERP Integrations Ongoing Agile Assistance Dedicated Resource Increased System Expertise Augment Existing Company Support Resources Dovetail Into Company Economic Position
14 Support Options Premium Support Silver Support Gold Support Platinum Support Extended Support Implementation Planning Support Production Cutover Support Go-Live Support Tailored Support Custom Support
15 SUPPORT SOLUTIONS Support Challenge Agile Admin out for an extended period of time (vacation, medical leave, no longer with company) Support Solution Domain can be contracted for hourly support with discount for volume Agile projects but have limited staff Domain can be contracted to add additional hours to existing support staff IT staff has limited knowledge of Agile application support requirements Domain can be contracted to add expertise in Agile to IT support team Off shore IT support not working well and want to bring Agile support back to on shore Premium support offerings can be augmented to perform Agile application server support
16 CONCLUSION Save Money & Get More Awesome Stuff Done With Advanced Agile Application Support by Domain Systems
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