G-Cloud IV Services Service Definition Accenture Netsuite Cloud Services 1
Table of contents 1. Scope of our services... 3 2. Methodology & Approach... 4 3. Assets and tools... 5 4. Pricing... 6 5. Contacts... 6 6. About Accenture... 6 2
1. Scope of our services This document describes Accenture s NetSuite Services and should be read in conjunction with the associated Government Cloud IV Services documentation. Accenture - Key Facts Global leader in delivering cloud-based solutions, with over 2,000 cloud projects globally Global leader in delivering ERP systems, with a 30-year track record and more than 80,000 ERP-trained resources Offers global scope and coverage Over 260,000 employees around the world serving clients in more than 120 countries Accenture & NetSuite Key Facts The Accenture-NetSuite partnership began in 2010. In 2012, Accenture was awarded SUITEY award for Top Overall Partner for making the greatest overall contribution to NetSuite partner ecosystem Accenture has won Global Systems Integrations Partner of the Year award at SuiteWorld 2012 & 2013 Accenture is the key partner in NetSuite joint Investments program to support Product development and propose new features in NetSuite product roadmap Accenture is the largest Global Systems Integrator for NetSuite The Accenture NetSuite practice has deep skills in configuration, complex customisations, integration, and data migration Accenture and NetSuite have just signed a joint initiative committing funding and resources to work together collaboratively to develop assets and new client offerings Accenture provides services across the whole NetSuite implementation lifecycle. These services include: Strategy. We can work in alliance with your organisation to define a strategy for transition to NetSuite. The strategy can be encapsulated in a broader Cloud strategy, or as a more tactical effort focused on helping you achieve a quick win for your organisation. Our UK team has varied skills in the disciplines that underpin strategy definition and execution, including Total Cost of Ownership (TCO) analysis, Business Case creation, Business & Technology Roadmap definition, vendor/software evaluation and selection and the ability to engage with stakeholders at all levels of the organisation. Implementation. We provide professional services to manage the end-to-end project lifecycle. These include the following: o Project & Program Management Services to plan, mobilise and execute SaaS projects or programs containing a SaaS component. o Design; Build & Test Services to help rapid development of high quality NetSuite solutions, leveraging our global delivery network we can tailor the onshore / offshore model to address the cost, quality and schedule expectations of our clients. o Integration Whether NetSuite is deployed as a point solution, or as part of a broad transformation, it will typically be necessary to integrate it with other systems in the organisation s IT landscape. For example, integration with the Data Warehouse; Master Data Management (MDM) System; Compliance/Audit systems etc. We have deep experience and expertise in integrating NetSuite to both SaaS and on-premise systems via batch and real-time operations using Point-to- Point and Middleware solutions. We work closely with our clients to define the optimal integration solution to address their business needs. o Data Migration Migration of data and files from existing CRM, ERP or custom applications to NetSuite. Includes development of a solution for data migration, reconciliation, technical architecture development, mock/production migration preparation & execution. o Change management We focus on supporting SaaS implementations by conducting and/or facilitating the necessary change management, organisation transformation, training, performance support, and leadership activities to drive successful adoption and value realisation. 3
o o Deployment - Encompassing Go-live preparation, Go-Live execution and post Go-Live support our services are designed to support incremental or big-bang approaches to deployment. Transition At the end of the project or program, we position our clients for success by supporting transition to the new operating model. For example, empowering business users to build custom reports and perform certain configuration tasks; training the 1st and 2 nd line application support staff in incident capture, analysis and resolution. Governance & Operating Model Definition. We help clients define a Governance approach and process for: o Capturing, escalating, and resolving issues and risks. o Reviewing, prioritising, and approving/rejecting change requests for defined releases. o Assessing, prioritising, and approving (or rejecting, delaying) new ideas to drive business results. Additionally, we help align the client s people, processes and technology to maximum effect by defining a high performance operating model. Managed Services. Accenture offer a range of NetSuite managed service wrappers from full Application Outsourcing to Application Maintenance only. We can help you to identify the ideal managed service strategies that address your organisation's unique needs, and create a tailored solution based on your requirements. Please see Accenture Managed Services for SaaS in the CloudStore for more details. 2. Methodology & Approach The Accenture Delivery Suite is Accenture s proprietary methodology which distills Accenture s collective experience into an integrated set of components and tools to standardise & industrialise both systems implementation activities and service delivery. This common framework helps our global teams to work in a consistent and predictable manner, delivering reliable, quality solutions and services on time and at a lower cost. Within the Delivery Suite, Accenture Delivery Methodology (ADM) for SaaS guides our global teams through tasks and activities to deliver value through systems development solutions and ongoing service operations. The methodology supports both waterfall and agile approaches to development. These approaches can be tailored to the requirements of your organisation depending on the scope and nature of the project and the preferences of the client organisation. A core component of ADM for SaaS is the Conference Room Pilot (CRP) framework, which employs business process driven working sessions. Attended by both business & technology representatives, the blended Core Team observe demonstrations of NetSuite functionality and make informed decisions around the design, configuration and customisation of the application. Use of the CRP methodology provides clients with increased speed to value and flexibility. The diagram below illustrates how the CRP methodology overlays with the traditional phases of the software lifecycle: 4
Depending on scope, complexity and client preferences, Integration activities can either follow the CRP framework, or a modified waterfall approach initiated after the initial CRP s are complete. Where integration between on-premise systems and NetSuite is required, we engage with functional and technical resources early in the project lifecycle to ensure that we can understand key dependencies and constraints impacting the solution and schedule; understand and mitigate security risks posed by the new integration points; and establish the governance process for the integration development and run phases. Utilising our global network, we provide Subject Matter Advisors in Service Oriented Architectures (SOA) and Mainframe, SAP, Oracle and Microsoft applications to provide input, quality assurance and thought leadership throughout the delivery lifecycle. See Accenture Cloud Integration Services in the CloudStore for more detail. 3. Assets and tools Accenture brings a comprehensive set of tools and methodologies for rapid completion of cost-effective NetSuite projects. With the Accenture Delivery Centre Network spanning more than 40 facilities globally and staffed by 71,000 technologists worldwide, Accenture has the flexibility and scalability to tackle large, complex projects quickly while minimising risk. Accenture uses a range of assets and tools throughout the delivery lifecycle to achieve high performance examples of which are provided below: Accenture Delivery Suite The Accenture Delivery Methods Estimator for SaaS is used to estimate Software as a Service (SaaS) implementations including NetSuite and includes estimating factors calibrated using actuals from prior projects. Conference Room Pilot (CRP) methodology employs business process driven working sessions (as detailed in the Approach section). This increases business buy-in to the solution at an early stage and builds the foundation for high rates of user adoption and shortens time to value. SaaS Delivery Toolkit Provides a tool to manage the activities associated with the implementation of a SaaS solution and for on-going maintenance and optimisation post go-live including: o Requirements Gathering and Prioritisation o Design Specification o Test Enablement o Project Status o Risk and Issues Management o Project Reporting & Dashboards o Project Plans & Release Schedules o Resource Allocation Rapid Deployment Toolkit - Provides an organisation model to support definition of roles / responsibilities / career 5
frameworks and defines the process for migrating from the existing structure to a new structure. Accenture / NetSuite Solution Offerings Points of view on product capability comparisons with other SaaS ERP vendors. Custom built solution enhancements, including Contracts management. NetSuite Regression Test Bundle, which includes 145 Test cases and 333 test scripts used as delivery accelerators. Accenture Enterprise Services for Government (AESG) Accenture Enterprise Services for Government (AESG) provides an enterprise solution for the back office functions of a government, namely Finance, Human Capital Management and Procurement. It links industry-leading processes packaged with complete project lifecycle documentation and a range of tools, methods and templates tailored to the needs of the public sector industry. 4. Pricing Please refer to the associated Pricing Document relevant for this Service. 5. Contacts Simon Mitchell (Accenture Health & Public Services Sales Lead) Email: sales.support.uk@accenture.com Telephone: ++44 7702 234537 Orla McGrath (Accenture SaaS Services UK and Ireland Lead) Email: orla.mcgrath@accenture.com Telephone: +44 2078440766 6. About Accenture Accenture is a global management consulting, technology services and outsourcing company, with approximately 269,000 people serving clients in more than 120 countries. Combining excellent experience, comprehensive capabilities across all industries and business functions, and extensive research on the world s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$27.9 billion for the fiscal year ended Aug. 31, 2012. We have five industry-focused Operating Groups (OGs) including Health & Public Service, Communications Media & Technology, Financial Services, Products and Resources and these are supported by three Growth Platforms: Management Consulting, Technology and Outsourcing. Accenture s Inclusion and Diversity strategy has seen the company and its employees recognised as leaders in a number of categories. 6
Accenture Named Employer of the Year in Stonewall s Top 100 employers 2013. The Sunday Times ranks Accenture in the top 25 best big companies to work for 2013. The Times ranks Accenture in the Top 50 Employers for Women in the UK 2013. Accenture s Sanju Pal named Winner of the Young Achiever Asian Women of Achievement Awards 2013. Accenture rated in the top 30 UK's Top Employers for Working Families 2012. 7
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