TELSTRA BUSINESS BROADBAND GET YOUR BUSINESS IN THE FAST LANE

TELSTRA BUSINESS BROADBAND GET YOUR BUSINESS IN THE FAST LANE

BROADBAND THAT S AS DEDICATED TO YOUR BUSINESS AS YOU ARE This guide will help you get your service up and running, make the most of various features, and find support when you need it. Please keep it handy. STEP INTO TELSTRA BUSINESS CLASS Telstra Business Broadband is more than a high speed internet connection. It s a true business-grade platform, combining robust networks and services with dedicated business features and support. Plans and products just for ABN and ACN holders. Convenient Online Billing and Service Management services. Specially trained business consultants and support staff. Live online chat for discussing the communication needs of your business. Face to face service from local Telstra Business Centres and accredited Telstra Partners. Technicians who can be booked for selected services on weekends in most metropolitan areas. Free-to-call service to 13 2000 and 13 2999 from most Telstra fixed phones and mobiles within Australia. GENERAL ENQUIRIES CALL 13 2000 OR CONTACT YOUR TELSTRA ACCOUNT EXECUTIVE TECHNICAL SUPPORT 24X7 CALL 13 2999 telstrabusiness.com

SELF-HELP IN SETTING UP YOUR SERVICE We ve included basic instructions to help get you online. During the activation process, you will receive a number of emails from us that will have information you will require to set up your broadband service. Make sure you store these emails in a safe place for future reference. It is important that you specified an active email account that would not have been affected in the transition from your old email to your new email address your welcome mail contains all the necessary information to get you started. If you have not received the emails that contain your username and password or cannot find them, please contact Telstra Business Technical Support on 13 2999 to have these details re-issued. In most cases, you should be able to set up your service and your mailboxes by yourself, without too much trouble. To assist, a Business Broadband Support Guide is available for download. For set up, you ll need your Username and Password, which we sent you in our configuration advice email. Your email will also include your login details for accessing the CustData service management portal. (See page 4 for details.) DOWNLOAD ESSENTIAL GUIDES As long as you have web access, you ll find some vital downloads at telstra.com/business including: Business Mail Administration Email Migration Guide Email Migration Tips CustData User Guide Visit telstra.com.au/business-enterprise/ help-support/software-downloads and click on Broadband downloads WE RE HERE TO HELP GENERAL ENQUIRIES 13 2000 OR CONTACT YOUR TELSTRA ACCOUNT EXECUTIVE TECHNICAL SUPPORT 24X7 13 2999 telstrabusiness.com YOUR SERVICE DETAILS Print out this user guide or save it to a safe place and make a record of your service details, so they ll be handy whenever you need them. If you don t have them handy, you ll find these details in the Configuration advice email sent after you ordered your service. TELSTRA ACCOUNT Telstra account number Full National Number (FNN) GATEWAY CONFIGURATION AND SERVICE ACCESS TBB username TBB password CUSTDATA ACCESS CustData username CustData password (login at www.telstra.net/cgi-bin/custdata/index.pl) DOMAIN NAME Registered domain name (refer to domain name approval advice sent to you confirming registration of your domain name) 3

WELCOME TO CUSTDATA As a Telstra Business Broadband user, you can take full advantage of complimentary access to CustData to manage your broadband service when it suits you. MANAGE YOUR USAGE, HELP CONTROL YOUR COSTS CustData is a secure account information and management portal which is available to you at your convenience. Simply log on to start taking advantage of its features: check your monthly usage reports manage your usage threshold alerts view outage reports and log faults manage your contact details conduct tests on your business broadband service use comprehensive service performance reporting tools). CUSTDATA KEEPING AN EYE ON YOUR USAGE CustData is your tool which allows you to check day to day usage on your Telstra Business Broadband connection. To login to CustData www.telstra.net/cgi-bin/custdata/index.pl Username Your Telstra Business Broadband account or service number. Password Temporary password. You ll find these details in the Configuration advice email sent after you ordered your service. The first time you login you ll need to set a permanent password and confirm the email address entered for notices and usage alerts is correct. Initially, the email address you provided when ordering your TBB service will be the one that receives these notifications. Navigate to Account Administration > Message Service > Billing Contact. You can learn more about CustData and its features by downloading the User Guide from telstrabusiness.com and selecting Help and Support > Software Downloads > Broadband Downloads. 4

A BETTER WAY TO DO BUSINESS Connecting to Telstra Business Broadband provides your business with a streamlined internet connection that delivers more than fast data. Our service can also help you save time and money, be more productive, boost your efficiency and stay competitive. UNMETERED UPLOADS Your plan s monthly usage allowance only counts for data you download. Any files or emails you upload are unmetered, so there is essentially no monthly usage limit on the amount of data you can upload. DEPENDABLE SPEEDS If you happen to exceed your usage allowance in a busy month, your service won t suffer when you need it most. Our plans aren t shaped or slowed, no matter how much additional data you use. NO SURPRISES While we do charge for excess data usage, our $300 monthly excess usage cap provides peace of mind for more accurate budgeting and cost control. FLEXIBLE OPTIONS, SCALABLE SERVICE Your Telstra Business Broadband service will change with your business so you ll be able to change plans and add or remove Broadband Extras to meet seasonal demand or business growth. ONE PARTNER, ONE BILL Being with Telstra means you don t need to manage several suppliers or hope their products work together. We provide endto-end solutions that are fully integrated, and offer you the time-saving convenience of a Single Bill for all your services with us. 5

EXTRA FEATURES FOR EXTRA ADVANTAGE Telstra Business Broadband Extras give you the flexibility to tailor your broadband service to your business needs and online strategy. Simply add any features you need, without paying for any you don t. BUSINESS SUPPORT Select from a range of packages for your PC or Mac system, to provide expert technical support from trained technicians. Options include standing on-demand and on-site support, as well as ad hoc support services. SMTP MASS EMAIL The SMTP Mass Email Extra will give you the capacity to send bulk emails without having to worry about managing your own mail server. FOR MORE DETAILS ON ANY OF THESE PLEASE CALL 13 2000 OR CONTACT YOUR TELSTRA ACCOUNT EXECUTIVE. BUSINESS MAIL POP If you need more than your included 10 POP mailboxes, you can add more quickly and cost-effectively. Each includes 100MB of storage plus spam and virus filtering, with SMTP (mail server) services provided by Telstra. YOUR OPENING TO THE CLOUD Your Telstra Business Broadband service delivers the performance required to take advantage of Telstra s software-as-a-service (SaaS), T-Suite. Modern software has the power to deliver serious operational advantages. The problem is the more you want to gain, the more you need to spend until now. SaaS is a cloud computing technology that provides instant access to enterprise grade applications for an easy monthly fee. It means any business can gain the same software advantages as their biggest competitor. T-Suite enables you to lease world-class software for your business without paying high upfront costs. Plus you can simply include the monthly subscriptions on your Telstra bill. T-SUITE CAN HELP YOU: access and use enterprise-grade applications cost-effectively improve cash flow through predictable monthly costs Respond more effectively to customers secure your web connection and business critical information reduce the complexity of your IT systems and support improve staff productivity free up resources for more productive tasks. The long list of available software includes the latest communication, collaboration and CRM applications from Microsoft. Plus there are applications to help you streamline your accounting, HR compliance, IT security and more. RELIABLE, ACCESSIBLE, SIMPLE Our unique combination of software and networks makes T-Suite a total solution. It s robust, highly reliable and secure, so your staff can confidently access the applications they need from the office, their home or a client s site. There are reduced upfront costs and reduced ongoing IT demands to worry about and adding applications or purchasing extra licenses is simply managed via our user-friendly online console. So instead of spending time and money on IT maintenance, T-Suite will let you invest more of both in your business. 6

MANAGING YOUR TELSTRA ACCOUNTS HAS NEVER BEEN EASIER MAKE THE MOST OF YOUR ONLINE TOOLS Telstra Business My Account gives you a fast, convenient and secure way to manage your accounts and services. You can access Telstra Business My Account any time and from wherever there s an internet connection. With your My Account dashboard you have access to all your accounts and management tools from a single screen. It also gives you access to a range of easyto-use online tools which help you to: MANAGE YOUR BROADBAND ACCOUNT Use the CustData tool to see your broadband usage at any time during the month. Get notifications to tell you when you ve reached 50%, 75%, 100%, 125% and 150% of your usage limits. Run reports on your broadband use. CONTROL YOUR SERVICES Complete a range of simple tasks such as nominating access to additional users and retrieving your PUK Code to unlock services or activate International Roaming and change your call barring settings. Try online services for yourself at telstra.com/business/register VIEW YOUR BILLS View and download your entire bill or just the front page. Set up email notifications to tell you when your bill has arrived or been paid. Quickly search and retrieve itemised call details. Reduce the need for filing cabinets and paper storage. MANAGE YOUR COSTS MORE EFFICIENTLY Create custom reports and analyse expenditure by cost centre, individual users and more. View trends on your telecommunication costs, helping you to easily monitor spend within your business. TURN OFF PAPER BILLS Once you are comfortable managing your bills online, you can turn off your paper bills altogether. MANAGE YOUR MOBILE DATA USE IN AUSTRALIA View your estimated mobile data usage any time during the month. Set up notifications for when you ve reached 80% and 100% of your monthly usage limits. It s important to remember that, as our plans come with allowances for data usage in Australia, these notifications only apply to your data use in Australia. 7

MORE FOR YOUR BUSINESS TELSTRA MOBILE Telstra Next G network provides better coverage in more buildings, lifts and car parks than any other 3G mobile network in Australia. TELSTRA MOBILE BROADBAND Stay in touch when you re out of the office using your email, internet, and VPN services wherever you go within Telstra Next G network coverage. Telstra provides flexible and highly cost-effective business-grade mobile data packs, a huge range of devices including access devices for laptops, PCs and netbooks, as well as tablets and smartphones. Plus you ll be connected on the Next G network Australia s largest and fastest national mobile broadband network. TELSTRA VIDEO CONFERENCING Help save time and travel expenses with Telstra Video Conferencing. It s an impressive way to launch a new product, brainstorm or conduct group training, no travel required. Leave the design, installation and monitoring to Telstra. Plus, you can count on Telstra to keep it all confidential. Telstra has a range of conferencing packages to suit all business applications. Visit telstrabusiness.com and select Products > Cloud Solutions. TELSTRA IP TELEPHONY Digital phone solutions incorporate advanced features to help manage calls and capture opportunities more effectively, no matter whether you are in the office or on the move. SMARTER BUSINESS IDEAS MAGAZINE Keep up with the latest business ideas and solutions from Telstra, with a free subscription to our Smarter Business Ideas magazine. A rewarding quarterly magazine with more regular online updates, the magazine is designed to help keep you informed and more competitive when it comes to business communication. Visit smarter.telstrabusiness.com THINGS YOU NEED TO KNOW The trial period is available for an initial order for each service only (except Workforce Guardian and Domains). Trial for Remote Backup MozyPro PC is the 5GB plan only and the Remote Backup MozyPro Server is the 10GB plan only. After the trial period, charging for each applicable service will commence except for Microsoft Online Services. If you have agreed a minimum term as part of your initial order, and you cancel the order after the trial period, the early termination charges in Our Customer Terms will apply. For complete terms and conditions, including information on trials, see T-Suite Our Customer Terms. Next G network coverage depends in part on where you are, what particular handset you are using and whether your handset has an external antenna attached. CONTACT YOUR TELSTRA ACCOUNT EXECUTIVE OR CALL 13 2000 telstra.com/business Microsoft is a trademark of the Microsoft group of companies in the United States and/or other countries. The spectrum device is a trade mark of Telstra Corporation Limited. and are trade marks and registered trade marks of Telstra Corporation Limited ABN 33 051 775 556. C013 SEPT13