CHAPTER 10 Corporate Services Division

CHAPTER 10 Corporate Services Division The role of Corporate Services Division is to: Develop and deliver Revenue s people/human Resource and financial management strategies Provide governance assurance in the area of risk control and information management In relation to Corporate Services functions, the following areas have key responsibilities in this regard: Structure of the Division: Corporate Services Division HR Services and Support Branch Training Branch Accountant General s Employee Relations and Workforce Planning Information Management and Internal Audit Branch Financial Management Branch

HR Services and Support Branch: The Branch is responsible for: Development and implementation of Human Resource Management Strategies and Practices Provision of HR Advice and Support to Internal Customers HR Co-ordination and Facilitation Services Change Management and Communications in relation to ongoing developments and revisions to HR Policies Provision of certain Divisional co-ordination services HR-related Exception Case Management Staging competitive processes for recruitment and promotion Competitions, Recruitment & Redeployment Unit: Provides co-ordination and support for the Office in relation to staff transfers and redeployment. Deals with all aspects of recruitment, promotions, deployment/assignments, career breaks higher scales and work-sharing, shorter-working year and authorisations. CSD Divisional Support and Internal Customer Support Services: This unit is responsible for: Provision of operational advice on certain settled HR policies and procedures Management of Personnel Files Initiating policy developments on strategic HR issues Co-ordinating Divisional Business Plans and Budgets, preparation of business status reports for the Board and the MAC, quarterly reporting on Key Corporate Priorities, Public Service Reform measures, and the Risk Management Programme Maintenance of Assets Register and Stock Inventory Central maintenance and support of Attendance Recording System Provision of operational advice on the Organisation of Working Time Act (OWTA) and Flexible Working Hours Corporate reporting on and monitoring of sick leave and other absence reduction strategies Central Oversight of the operation of the Performance Management system with annual hosting of Training Workshops on the management of Underperformance Disability Liaison to accommodate staff with special needs Hosting and management of Health Awareness/Well-Being initiatives (Health Screening programmes etc.) IT Support Liaison for Official Languages Act Secretariat to the Staff Suggestion Scheme

HR Case Management Specialist Services Unit: This Unit has responsibility for: Disciplinary Code matters in relation to Revenue staff where these matters have not been devolved to line managers. Cases against Revenue under Equality Legislation. Dealing with aspects of complaints under A Positive Working Environment (An Anti- Harassment, Sexual Harassment and Bullying Policy for the Civil Service). Civil Service Code of Standards & Behaviour. Revenue Code of Ethics; Providing administrative support regarding obligations under the Ethics in Public Office Acts. Extension/termination of probationary contracts. Termination of Temporary Clerical Officer contracts. Liaising with the State Claims Agency with regard to Personal Injuries/Defamation cases. Oversight of Formal Grievance Procedure. FOI and Open Access for HR Records. Data Protection HR requests. HR issues referred to Ombudsman. Management of Long-Term Sick Leave cases. Ill-Health Retirement. Employee Relations and Workforce Planning: Workforce Planning and Management Unit: Manage Workforce Planning to enable Revenue meet its overall objectives. Manage and support transition to HR Shared Services Settle Retained HR structures, resources and functions. Oversee HRMS reporting requirements Monitor HRMS data for Revenue staff. Assist and support PeoplePoint with service details and pension information for Revenue staff including staff with preserved pension entitlements. Industrial Relations & Partnership Unit: Provision of a Staff/Industrial Relations service in the context of the Conciliation and Arbitration Scheme for the Civil Service Development of Staff/Industrial Relations policy Facilitates and supports the operation of the Partnership process in Revenue and provides secretariat for the Partnership Committee.

Revenue Training Branch Revenue Training Branch (RTB) has overall responsibility for training policy within Revenue and addresses Revenue s training needs through both formal and nonformal training programmes. Most training interventions are designed, developed, delivered and evaluated by in-house experts. RTB also procures training where the need cannot be met internally. All programmes are relevant to the Organisation s strategic objective of strengthening knowledge, capabilities, performance management, leadership and skills. Training Branch is structured as follows: Administration Unit: The Administration Unit is responsible for: Providing administrative, technical and logistical support for all internal training programmes Administration of the 3 rd level accredited programmes Providing IT support Organising Health & Safery training Administration of Refund of Fees, Sponsorship and Reimbursement of Professional Membership Fees schemes Collation of training statistics and other training data and producing reports Managing the training budget Procuring training and education services as required Managing service providers, contracts and service level agreements Representing Revenue on training networks and other training forums Customs Technical Unit: Developing, delivering and sourcing customs technical training Developing and delivering excise technical training Developing and delivering enforcement training modules The rollout and development of Customs e-learning initiatives. Desktop Computer Unit: Administering and rollout of MS Office e-learning courseware. Developing computer based training (CBT) courseware Administering and promoting EU and WCO e-learning courseware.

Management and Soft Skills Unit: The Management & Soft Skills Unit is responsible for the design, development and delivery of training in soft skills and management. The unit offers a range of online and tutor-led training options. Tax Technical Unit: The Tax Technical Unit is responsible for Designing, developing, delivering and evaluating training across all tax heads Providing technical tax training for staff on customer service and compliance intervention duties Delivering and evaluating the Audit programme which is accredited by the University of Limerick to Diploma level. Co-delivery of selected programmes with external providers Revenue Library & Research Centre: The Revenue Library & Research Centre provides a central service to meet the information needs of Revenue staff throughout the country. This involves: Managing and procuring print and online resources used by Revenue staff. Providing a research and helpdesk service to staff in all Revenue offices. Delivering training to Revenue staff in online research skills. Supporting students undertaking training and education programs in Revenue Training Branch. Information Management and Internal Audit Branch: Information Management Unit: Overall management and implementation of the Freedom of Information Acts in Revenue Overall management and implementation of the Data Protection Act, 1988 and the Data Protection (Amendment) Act, 2003 in Revenue Co-ordination and management of Ombudsman s requests in Revenue Co-ordination and management of Revenue Complaints & Review Procedures Overall management and implementation of the National Archives Act, 1986 Enhancing Revenue s Corporate Record Management System (CRMS) and Record Management Policies The development of risk management strategy in Revenue, including the coordination of an appropriate Revenue risk register Taxpayer Confidentiality Policy Internal Disclosure Reporting

Internal Audit Unit: Providing independent objective assurance to the Board and Heads of Division/Region as to compliance with management controls, laws and regulations Examining the adequacy, reliability and effectiveness of system, processes and procedures Accountant General s: The Accountant General s Branch in Ennis have accounting responsibilities for all of Revenue s receipts and expenditure. This Branch is responsible for: Delivery of Service: Accounting for taxes and duties collected Formulation of banking policy Managing Revenue s payroll and Vote-payments Preparation of the Annual Appropriation Account Operating various taxes and duties repayment systems Provision of financial and statistical reports and expenditure analysis Service in the Accountant General s Branch is generally directed to members of the public, Ministers, other Government Departments, the European Union and internal customers. Financial Management Branch: This Branch contains the following Units: Administrative Budget Unit: Budget management Negotiation of the Administrative Budget with the Department of Public Expenditure and Reform Recommend annual divisional budget allocations, monitor expenditure, and produce reports for Budget Holders, the Board and the Department of Public Expenditure and Reform Preparation of briefing for, and support to the Minister for Finance in his examination on Revenue s Vote by the Select Committee on Finance and the Public Service.

Manpower Advisory Service Unit: Managing Human Resource allocation in line with the Employment Control Framework Conducting reviews with regard to efficiencies and effectiveness Reviewing business cases for staffing Preparation of papers for the Chairman for his examination by the Public Accounts Committee on the Annual Report of the Comptroller and Auditor General and Appropriation Account Responding to Comptroller and Auditor General Queries. Monitoring the proceeding of Oireachtas Committees where there is a Revenue involvement. Classes of Records: Corporate reports: CSD Business Plans CSD Key Corporate Priorities CSD Budget allocation & expenditure Board Status reports MAC Status reports CSD Sustaining Progress Report Risk Management reports Industrial Relations matters: Records of negotiations/agreements with Unions (including Revenue Departmental Council Agreed Reports) Instructions and Guidelines: Revenue circulars/codes of practice on Human Resource issues. Legal: Records relating to court actions taken by/against members of staff Advice obtained from Revenue Solicitor and Counsel. Office Administration: General administration records in relation to staff and office housekeeping. Papers for Government: Briefing material for Government Dail Questions and responses Memoranda for Government and responses.

Partnership: Records concerning the Partnership arrangements in Revenue. Personnel Records: Records (on paper and on computer media) containing personal, job and service related details for individual Revenue employees Training records for (including examinations records) individual staff members. Policy: Personnel policies on certain Human Resources issues Political Representations: Responses thereto. Statistics: Electronic records in relation to the above, i.e. Staff/personnel Central Bank Dept. of Finance EU Organisation for Economic Co-operation and Development (OECD) Other Government Departments Other Tax Authorities. Accounting for taxes and duties Repayment of taxes and duties Taxes and Duties Administration Corporate Administration: Banking Financial Management and Administrative Budgets Internal Audit Payroll and other Vote Payments Tax and Duty Accounting Tax and Duty Repayments Corporate Development and Review: Archives: Review of administrative systems, procedures and practices. Records relating to Revenue s compliance with the National Archives Act, 1986

Data Protection: Records relating to data access requests under the Data Protection Acts. Records relating to communications with the Office of the Data Protection Commissioner Data Protection Policy Documents Freedom of Information: Records relating to requests for access to official and personal records Records relating to requests to have personal information corrected or updated where such information is incomplete, incorrect or misleading Records relating to requests for reasons in relation to decisions taken by Revenue. Records relating to communications with the Office of the Information Commissioner Ombudsman: FOI Policy Documents Records relating to Ombudsman s requests Records relating to communications with the Office of the Ombudsman Revenue s Complaint & Review Procedures: Records relating to requests under Revenue s Complaint & Review Procedures Records relating to communications with Internal and External Reviewers Records relating to Policy Documents on Revenue s Complaint & Review Procedures Risk Management: Records relating to Revenue s Risk Management Strategy Records relating to Revenue s Corporate Risk Register Office Administration: Statistics: Administrative Budgets Maintenance and development of computer systems Accounting for taxes and duties Repayment of taxes and duties Taxes and Duties Administration

Contact Information: General information on the services provided may be obtained from the following: Corporate Services Division, HR Services and Support Branch Ship Street Gate, Dublin Castle, Dublin 2. Tel: 01-6475000 Fax 01-4760349 Training for Revenue staff: Training Branch, 3 rd Floor, D Olier House, D Olier Street, Dublin 2. Tel: 01 6747900 Fax 01 6716321 Accountant General s Branch: Government Offices Kilrush Road Ennis Co. Clare Phone Nos: 1890 202033 (Lo Call) or 065-6849000 Information Management Unit* Ground Floor Cross Block Dublin Castle Dublin 2 Phone Nos: 01-7020850 Fax: 017024203 Internal Audit Unit Blocks 8-10 Dublin Castle Dublin 2 Phone no. 8589336 * In relation to Freedom of Information, Revenue Freedom of Information Unit, provides a Freedom of Information Help Desk service and an Internet service site which may be contacted by phone at: 01 7020850, E-mail: mailto:foi@revenue.ie or http://www.revenue.ie