Configuring and Monitoring FTP Servers eg Enterprise v5.6
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Table of Contents CONFIGURING AND MONITORING FTP SERVERS...1 1.1 ADMINISTERING THE EG MANAGER TO MONITOR AN FTP SERVER...1 1.2 MONITORING THE FTP SERVER...4 1.3 TROUBLESHOOTING...4 CONCLUSION...5
Table of Figures Figure 1.1: Viewing the unmanaged FTP servers...2 Figure 1.2: Managing an FTP server...2 Figure 1.3: Viewing the list of tests to be configured for an FTP server...3 Figure 1.4: Configuring the parameters of the FTP test...3
Configuring and Monitoring FTP Servers Chapter 1 Configuring and Monitoring FTP Servers The purpose of this chapter is to guide you through the process of: Administering the eg manager to monitor an FTP server Monitoring the FTP server 1.1 Administering the eg Manager to monitor an FTP Server 1. To monitor an FTP server, first, login to the eg administrative interface as an administrator. FTP servers on Windows platforms are referred to as Microsoft FTP server in the eg Enterprise system. FTP servers running on Unix environments are referred to as FTP servers in the eg Enterprise system. 2. If the FTP Server is automatically discovered by eg monitoring software, it can be managed by the COMPONENTS - MANAGE/UNMANAGE page that appears when the Infrastucture -> Components -> Manage /Unmanage menu sequence is used. If not, the ADD/MODIFY COMPONENTS page rises to the occasion. This page can be accessed through the menu Infrastructure -> Components -> Add/Modify and aids you in adding a new FTP Server to the environment. Components so added are automatically managed. For more details on adding components, refer to the Configuring and Monitoring Web Servers document. 3. On the other hand, components discovered are managed using the COMPONENTS - MANAGE/UNMANAGE page. The screens below will guide you through this process. For more details on managing components, refer to the Configuring and Monitoring Web Servers document. 1
Configuring and Monitoring FTP Servers Figure 1.1: Viewing the unmanaged FTP servers Figure 1.2: Managing an FTP server 4. Bow when you try to sign out of the eg administrative interface, the Ftp test which is an external test will show up as unconfigured (see Figure 1.3). Clicking on the Ftp test will open a page (see Figure 1.4) wherein the test parameters can be configured. 2
Configuring and Monitoring FTP Servers Figure 1.3: Viewing the list of tests to be configured for an FTP server Figure 1.4: Configuring the parameters of the FTP test 5. Using this screen, configure the listed test parameters as discussed below: a. TEST PERIOD - how often should the test be executed b. HOST The hostname (or IP address) of the FTP server c. PORT The port number on which the FTP server is listening d. USER The user name used for connecting to the FTP server e. PASSWORD password corresponding to the user f. CONFIRM PASSWORD Confirm the password by retyping it here. g. REMOTEFILE The remote file that is downloaded in case of a GET operation; in case of a PUT operation, the remote file represents the file to which data is uploaded. h. LOCALFILE The local file that is written to in case of a GET operation. In case of a PUT operation, this string represents the name of the file that is uploaded to the FTP server. This value can be none if the test is not required to write the downloaded data to a local file. i. CMD signifies the command to be executed by the test whether GET or PUT j. TIMEOUT the maximum time (in seconds) that the client will wait for a response from the FTP server 6. On completing configuration, click on the Update button to save the changes and proceed to exit the administrative interface. 7. With that, test configuration is complete and FTP Server is finally ready to be monitored. 3
Configuring and Monitoring FTP Servers 1.2 Monitoring the FTP Server To monitor the FTP server: 1. Login to the eg Enterprise system as a monitor / supermonitor user. 2. Click on the Components option in the menu bar, and select the Servers option from the Components menu. 3. From the Components page, click on the FTP server for which you wish to view the measurements. 1.3 Troubleshooting If the layers below the FTP Service layer are in UNKNOWN state, the internal agent may not be executing on the system where the FTP server is running. If the Ftp test is in an UNKNOWN state, check: a. Is the external agent running? b. Has the Ftp test been configured via the administrative interface? c. Have the parameters of the Ftp test been configured correctly? If the Network test is reporting results but many of the other tests are not, check if the internal agent is executing. If the System test, Disk test etc., are reporting measures, but the Network test is not reporting measures, check if the external agent is running. If the Ftp test is reporting an availability of 0, but the server is actually running, the user name / password on the file names specified for the Ftp test may not be correct / valid. 4
Conclusion Chapter 2 Conclusion This document has described in detail the steps for configuring and monitoring the FTP Servers. For details of how to administer and use the eg Enterprise suite of products, refer to the user manuals. We will be adding new measurement capabilities into the future versions of the eg Enterprise suite. If you can identify new capabilities that you would like us to incorporate in the eg Enterprise suite of products, please contact support@eginnovations.com. We look forward to your support and cooperation. Any feedback regarding this manual or any other aspects of the eg Enterprise suite can be forwarded to feedback@eginnovations.com. 5