What s new in AM 9.30 Accelerating business outcomes

AGENDA HP Asset Manager overview Relevant Trends and Improvements What s new in AM 9.30

ASSET MANAGER AND HP SOFTWARE PORTFOLIO Industry s most comprehensive IT management portfolio Business outcomes STRATEGY APPLICATIONS OPERATIONS Service portfolio management Project & Portfolio Management Center IT Financial Management CIO Office SOA Center CTO Office Software-as-a-Service Application lifecycle Quality Center Performance Center Application Security Center Business service management Business Availability Center Operations Center Network Management Center Universal CMDB Business service automation Operations Orchestration Client Automation Center Data Center Automation Center IT service management Service Management Center

HP ASSET MANAGER Asset Manager drives IT operations and decision making Enhance services and reduce asset costs Align IT with business objectives Mitigate standards and compliance risks Reduce cost of vendor contracts, software licensing and maintenance agreements Manage cost of environment with Data Center Infrastructure Management Correlate IT cost to business unit consumption Align business services to supporting assets and contracts Measure total cost of ownership in providing business services to the organization Quantify and measure financial compliance risks of IT infrastructure through Software Asset Management Prepare for software audits by using best practices and automated processes Ensure compliance with corporate policies

HP ASSET MANAGER SOLUTIONS Financial Procurement Software Asset Mgmt Contracts

GARTNER MARKET SCOPE IT Asset Management Repository Rated Strong Positive in Gartner s Partner Relationship Management MarketScope report Strong Negative Caution Promising Positive Strong Positive Axios Systems BM Software (Remedy) CA Eracent HP IBM LANDesk Software Provance Technologies PSSoft Symantec-Altiris USU X X X X X X X X X X X Source: Gartner (April 29, 2010) This MarketScope graphic was published by Gartner, Inc. as part of a larger research note and should be evaluated in the context of the entire report. The Gartner report is available upon request from Hewlett Packard. To purchase reprints, please contact reprints@gartner.com. Any reuse or reference MUST have the following disclaimer (*) prominently published within the materials. * MarketScope Disclaimer The MarketScope is copyrighted 2010 (fill in date of publication) by Gartner, Inc. and is reused with permission. The MarketScope is an evaluation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the MarketScope, and does not advise technology users to select only those vendors with the highest rating. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or

AGENDA HP Asset Manager overview Relevant market trends and Improvements Summary

Relevant Market trends Major trends in IT are: IT infrastructure consolidation, Virtualization, IT services delivery through internal or external Cloud, optimization of costs through better Software Asset Management and Vendor Management Cost Reduction Actions Ranked by Potential to Reduce Costs During the Next 3 Years Gartner 19 February 2010 ID:G00174348

AGENDA HP Asset Manager overview Relevant market trends and Improvements What s New in AM 9.30

Asset Manager 9.30 Minor version release following Asset Manager 5.2x The version numbering now aligned with HP BTO 9x applications Asset Manager 9.30 Release Objectives Extend ITAM market leadership Enhance the user experience and scalability Support latest platforms and standards

AM 9.30 Highlights Vendor Relationship Management Cloud Readiness and Virtual Asset Management Multi-tenant support Improved look and feel Customer requested & performance enhancements Software Asset Management best practices App App App VM VM VM App App App VM VM VM

More Vendor Value Development Goals Greater value from procurement and contract management Useful metrics to measure performance and rate providers Improved purchasing terms and vendor relationships Details New performance objectives captured at contract level Time for delivery / Return ratio / Work order resolution Real time monitoring of the achievements Performance rating at contract and company level Vendor performance new dashboards

More Insight into Vendor Performance New Vendor performance tab New Vendor performance Dashboards

Cloud Readiness Development Goals Actionable Reports ITAM management of cloud services infrastructures Details Procurement Software Asset Management Financial management / charge back IT component group modeling Resources, Clients, Managers, and their relationships Aggregation of resource attributes as IT Component groups supporting TCO calculations Virtualized environment management App App App VM VM VM App App App VM VM VM Wizards with business logic for adding, removing resource, client or manager to the IT component group.

Model Based Cloud Services Management IT component groups The IT component group is composed of client/resource relationships of Provider, Manager and Consumer type

Native Multi-Tenancy Development Goals Support MSP/OS and multi-national enterprises Uncompromised data security Improved multi-tenant performance Support established and emerging best practices Details New tenant table linked to all AM tables Restrictions of data provided to users based on roles and tenancy

Fresh Look and Feel Development Goals Ease and speed deployments Common client with HP Service Manager Bridge ITAM and ITSM processes Support any end user activi (including administration of users) Details Created a modern User Interface Enhanced usability Quick search Simplified filters New navigation tree and more Enabled Rights Management from the web client Note: Development team will still use the HP Asset Manager Windows client

Customer Requested Enhancements Improved Audit Support Usage tracking: Last modifier history Improved e-mail notifications Support of HTML mail format Improved support for automation and customizations Enhanced error reporting for Web Services Workflows on tables for table changes

Greater Scalability and Performance Archival performance enhancements Optimization of memory utilization Import performance improvements* Import speed 19x faster Archive Look up 30x faster *See Use of bulk import for software installations whitepaper

Security 2 way authentication FIPS 140-2 enabled (encryption of user s passwords) Upgrade all users change their password. AMSRV does not require admin rights to execute workflows Integrations Technical Improvements SACM support of the latest versions Support of DDMI 7.7 enhancements (usage, IPV6, reconciliation proposals) Additional Platforms & Compliances SQL 2008 R2 for the demo database Windows Server 2008 R2 and Citrix XenApp 6 Support of IP V6 Asset Manager runs on IPV6 infrastructures Support for Crystal Reports 2008 (Business Object Enterprise 3.1)

Better Compliance Lower Software Costs Optimal Allocation Development Goals Fast SAM implementations Simpler maintenance contract processes Support continual releases of SAM packages Details SAM Best practices packages for more than 60 titles and versions 46 counters for Microsoft, 21 for Adobe, 17 for Oracle (DB, WebLogic) 16 IBM PVU (DB2, Websphere) 16 Vmware (ESX/ESXi) On the Fly License maintenance Maintenance renewal dashboard

HP Live Network for SAM Best Practices Downloadable SAM content Peer and HP Networking Product Announcements RSS Feeds SAM packages include: Software counters Contract templates Compliance and vendor dashboards Continuous delivery of updated practices On SSO in the AM5.2X and 9.30 sections search for Patches http://support.openview.hp.com/selfsolve/patches On HP Live Network Asset Manager community section https://h20088.www2.hp.com/

AM 9.30 Summary Vendor Relationship Management Cloud Readiness and Virtual Asset Management Multi-tenant support Improved look and feel Customer requested & performance enhancements Software Asset Management best practices App App App VM VM VM App App App VM VM VM

AM Helpdesk Goals Extension of Asset life cycle management processes, not a core feature of AM Basic ticketing for asset related issues for SMB customers who cannot implement (AM and SM) Not ITIL compliant Limited scalability (SMB only) Capabilities Allows to log / review / modify tickets (self service portal) Basic call tracking (wizard interface to capture user, related assets, problem type, importance and expected resolution time). Link of tickets to related work orders (complete feature of the Portfolio module) Resolution tree Ability to look up lists of problems and solutions (no full text search)

Extension of AM Business coverage Helpdesk part of Portfolio module Answer call wizard Tickets Decision trees (*) Tree view in Windows only