MY CARE Ryl Vicri Rginl Hlh Cnr s srgy dlivr MY CARE 2013-2020 www.rvh.n.c 201 Grgin Driv Brri, ON L4M 6M2
nr lh C m H l n i ivd fr ri Rg l Vic l cr I rc y R n pin r rm ks fr h xc VH, R c r n c D d nd n h cr hhr mpl hrfl h f mzing! i c w s d y ju m, w s r I hv xnd m hing shr r I w n n h by. n n n is c w ff h ry ing l nd. Yur s h h ind - by v r jus pss d n r y r l v cnr s fr n I n. I f! mm i frnkly - m in h vr m y dily visis h v u m g h q I in m s d Fr r m n ssin, crgiv, wlc rwrd nls cmp ring m ghful lly lkd f u h rfssi nd his p r u s d c w m y I, h ddic inds d fr. nss h k cd nd cr such m hir kind r s s w c y c Th rsp hv nfi fr rbl, n n bl b u r cmf f ms b m. hv gin is Our r ruly blssd s cls h n. rcii c l p f n I p i r d y n xp h f m inl h dp xcp w n k l nvr Yu wil nks; l h f r Wih h ugh J Cull c M. A hn i, Onr l Wyv hw ug ccull Jhn M is hrp in T i h, Rd svic rn Y u L ih
A ny mmn f ny dy hr is lif sry bing shpd Ryl Vicri Rginl Hlh Cnr. Livs uchd. Livs svd. Livs frvr chngd. Th yung wmn wh rchs in h isl srk h iny fingrs f hr prmur bby Th srk pin wh sruggls his f, rlrning hw wlk Th nxius sn, rssurd by surgn h his dd is ging b jus fin Th cncr pin nrvusly lisning h hum f h rdiin mchin, hnkful h lifsving rmn cn b rcivd cls hm W v bn cring fr ur cmmuniy sinc 1897 whn h vry firs RVH pnd in Brri. In 2012, RVH pnd n mbiius xpnsin h dubld h siz f h hlh cnr, wlcmd vr 600 nw mplys nd physicins, inrducd vr $70 millin in h ls quipmn nd chnlgy nd ddd nw, spcilizd srvics n fund nywhr ls in h rgin. Bu n hing hsn chngd in vr cnury. RVH is bu ppl. Thy r h cnr f ll w d nd i s h culur f cring h is h hllmrk f Ryl Vicri Rginl Hlh Cnr. I is ur dply-mbddd cmmimn Mk ch lif br. Tghr. MY CARE
RVH's MY CARE srgy As Ryl Vicri Rginl Hlh Cnr (RVH) cninus lng is xciing ph f grwh, innvin nd chng, i is criicl w n nly clbr ur ccmplishmns, bu lk wrd wh s nx. W mus n nly mbrc h chngs in hlhcr, bu nicip h chllngs, build n ur srnghs nd k full dvng f ppruniis h li hd. This is h pln d i. RVH s nw Srgic Pln will c s rdmp guid us vr h nx fiv svn yrs. This is pln h fcuss n yu. I s pln h will nbl RVH dlivr inspiring cr h pus ur pins firs. Alwys. Evry dy. And wihu xcpin. Our pin-cnrd MY CARE philsphy is h vrrching fcus f ur pln. RVH hs pu sk in h grund nd sid vry pin hs righ xpc h bs pssibl xprinc in ur hlh cnr rgrdlss f ucm. And h lsr-lik fcus n ur pins will nsur w n jus m pins nds, bu xcd hir xpcins. Thy will b prnrs in hir cr nd invlvd in plnning nd dcisin-mking. RVH is n jurny f rnsfrmin. Ld by n unwvring cmmimn sfy nd quliy, wih n y dvncing innvin, lrning nd chnlgy, w will push urslvs h nx lvl - rising h br bring xcpinl cr cls hm fr rsidns hrughu Simc Muskk. This pln will nbl RVH b h bs. Th bs plc wrk, prcic, vlunr nd ms imprnly, rciv cr. Our visin is bld; ur fcus is clr; nd ur pln is chivbl. Rspcfully; Rick Hrs Chir RVH Brd f Dircrs Jnic M. Sk, MHSc, CHE Prsidn nd CEO RVH
Hw w dvlpd ur pln RVH blivs h ms vlubl inpu cms frm ppl: h ppl wh rciv cr nd h ppl wh prvid i. As w dvlpd ur Srgic Pln, w spk wih l f ppl nd skd l f qusins. Thnk yu h vr 3,000 pins, fmily mmbrs, sff, physicins, hlh nd cdmic prnrs, plicy mkrs nd cmmuniy mmbrs wh cr dply bu RVH nd wh shrd hir ids nd xprincs hrugh: Fcus grups On-n-n inrviws Survys nlin, by mil nd h pin bdsid A lphn Twn Hll W skd wh yu cund n RVH fr nd h srnghs upn which w culd build. W skd yu shr yur xprincs nd ll us hw w cn d vn br. W hrd, cnsisnly, h RVH mus cninu fcus n sf, quliy pin nd fmily-cnrd cr. Yu xpc nd dsrv h highs lvl f cr nd srvics, n mr whr yu rciv i: wihin RVH s wlls r bynd. Yu ld us yu wn: Accss Srvics. Whn yu r ill r injurd, yu wn ccss h srvics yu nd g br nd yu dn wn wi n unrsnbl mun f im. Effciv Cmmunicin. Yu wn infrmin bu yur hlh, yur cr, yur prgnsis nd yu wn b invlvd nd nggd vry sp f h wy. Physicl Cmfr. Yu wn yur pin b wll cnrlld nd yu wn hlp wih rgining physicl srngh, ging u f bd, wlking h bhrm nd ing. Rspc. Yu wn yur uniqu nds, prfrncs nd gls b rspcd nd h cnr f h cr yu rciv. Yu wn b rd s n individul. Crdind Cr. Yu ld us h hlhcr sysm cn b cnfusing nd difficul nvig, s yu wn ll hlhcr prvidrs wrk ghr s yur jurny hrugh h sysm is smlss nd simplifid. Yu wn undrsnd h pln fr whn yu lv h hlh cnr. W ls did xnsiv rsrch, nlyzd shifing dmgrphics nd uilizin rs. W lkd fuur hlh rnds nd ppruniis, rcgnizing rginl nd prvincil gvrnmn pririis. RVH s Srgic Pln is cll cin, shpd by h vics f husnds f ppl wh cr bu h fuur f hlhcr. W lisnd. And ghr, w drd imgin h pssibl. Tghr, w crd pln which will llw RVH prnr wih yu prvid ruly inspiring cr nd bring lif ur visin Mk ch lif br. Tghr. T lrn mr bu RVH s nggmn prcss nd rd skhldrs fdbck, visi www.rvh.n.c
W undrsnd h whn yu nd hspil cr, yu r fn nxius, frful nd my b in pin. Our cmmimn is d wh w cn rduc yur nxiy nd mk yur xprinc RVH s psiiv s pssibl: prvid cr cnrd rund yur nds. I is ur simpl, unquivcl gl. Visin Mk ch lif br. Tghr. Cring fr h ppl f ur rgin is gr privilg nd rmndus rspnsibiliy. W knw yu cun n RVH. S chiv ur visin, w mus b cmmid xcllnc vry dy. Our fcus is vry clr. Missin Excpinl cr is ur pssin. Ppl r ur inspirin. Sfy is ur prmis.
RVH Vlus RVH s succss will b buil n h fundin f ur rgnizinl vlus. Ths r dply-hld blifs w crry wih us vry dy, hrughu vry sk nd wr idnifid hrugh vry brd cnsulin wihin h hlh cnr nd bynd. Thy r ur Tru Nrh nd r fr mr hn mr wrds. Thy r rck slid nd mbddd in h cr f wh w r, guiding vry cin. Thy r ur lwys bhviurs which will shp h pin nd fmily xprinc.
WORK TOGETHER I vlu h pwr f mwrk nd cnribuins f hrs, nsuring pins nd hir fmilis r prnrs in hir cr. RESPECT ALL I r vryn wih rspc nd digniy, rcgnizing h uniqu nds f hrs, vluing divrsiy nd prcing privcy. THINK BIG I cninully sk br wy hrugh culur f inquiry, innvin nd nhusism prm br ucms, br knwldg nd br hlh. OWN IT I k rspnsibiliy fr my dcisins, cins nd h impc hy hv n hrs, whil cmmiing h highs lvl f xcllnc hrugh usnding srvic, sfy nd quliy. CARE I inspir hp nd rus, whil ring vryn wih cmpssin, pinc nd mphy. I hv pssin fr ur wrk nd h diffrnc w mk in h livs f ur pins.
Fcing dy s chllngs; mbrcing mrrw s ppruniis Onri s hlhcr indusry fcs mny chllngs: grwing nd ging ppulin, incrsing css nd limid incrss in hspil funding. I mns w nd d hings diffrnly nsur fficin, rspnsiv, susinbl cr. Ryl Vicri Rginl Hlh Cnr is n f h highsprfrming, fficin hspils in h prvinc, wih hr cnscuiv blncd budgs dspi hs chllnging ims. Our rgin fcs uniqu chllngs nd ppruniis, nd innviv hinking is rquird nsur w m h nds f ll Simc Muskk rsidns. Our ppulin is grwing rpidly 2010-465,000 2035-643,000 (Prjcd, Minisry f Hlh nd Lng-Trm Cr) Th numbr f snirs in Nrh Simc Muskk is 17 pr cn highr hn h prvincil vrg. Mdicl dvncs mn ppl r living lngr, nd sinc his rgin is dsirbl rirmn dsinin, h prcng f snirs will cninu grw. In fc, n in fiv Nrh Simc Muskk rsidns will b vr 65 dcd frm nw: n in fur in wny yrs. Snirs fn hv cmplx hlhcr nds nd hy rly n h hlhcr sysm, cnsuming mr hn hlf f ll dirc hspil css, in RVH s cs, bu $75 millin yr. By fcusing n MY CARE, w will nsur RVH srvics r snirfrindly nd includ iniiivs kp ur ging ppulin hlhy. In 2011-2012, Nrh Simc Muskk hd h highs Alrn Lvl f Cr (ALC) rs in h prvinc nd RVH ls 70 bds r ccupid by ALC pins n ms dys. Ths r pins wh dn rquir hspil cr, bu r wiing g lswhr h vs mjriy lng-rm cr sing. RVH will wrk wih is prnrs nsur pins hv h suppr hy nd rurn hm. Brri hs n f h fss-grwing yuh ppulins in Cnd nd is xpcd grw by 19 pr cn bwn nw nd 2035. Erly invsmn in h hlh f ur yungs rsidns cn rduc h burdn f illnss in h fuur nd imprv h lng-rm hlh f ur cmmuniis. An bsnc f inpin mnl hlh srvics fr childrn nd yuh in h rgin rmins priculrly wrrism srvic gp. Simc Muskk hs n f h highs incidnc f chrnic diss in h prvinc. In fc, 42 pr cn f rsidns vr 12 yrs ld hv chrnic cndiin mny suffr mulipl cndiins. Cmplx cndiins lik dibs, hr diss, cncr nd rspirry illnsss ll rquir spcilizd cr nd suppr frm mulipl crgivrs RVH nd in h cmmuniy. I s imprn his cr b crdind nd sir ccss. Educin, prvnin nd slf-mngmn r ls criicl. Alms 40 pr cn f RVH s srvics r usd by lss hn n pr cn f h ppulin. Ths frqun usrs f h hlhcr sysm usully hv vry cmplx mdicl nds, fn wih chrnic illnsss nd mnl hlh issus. Wrking wih ur prnrs prvid crdind suppr fr hs individuls will b criiclly imprn s RVH wrks wrd prviding pprpri, fficin cr. I s simd h 55,000 ppl in h Brri r ln, dn hv fmily dcr. Limid ccss primry cr by s mny ppl in ur rgin pus nrmus prssur n ur hlh cnr. Mny ppl cm h lrdy busy Emrgncy dprmn fr cr whn hy r unbl ccss i in h cmmuniy. RVH plys significn rginl rl in Simc Muskk. In fc, 45 pr cn f ur pins cm frm usid h Ciy f Brri. As h lrgs hlh cnr in ur rgin, RVH s skilld hlh prfssinls prvid mny spcilizd srvics n fund lswhr in ur rgin nd building n h xpris in h fuur is criicl.
" I cr fr l f snirs nd hy ll hv diffrn circumsncs nd nds. I ry r h whl pin - bdy, mind nd spiri - mk rl diffrnc in hir livs vrdy." - Dr. Rbcc Vrhgh, Physicin
MY CARE Pins nd hir fmilis r h cnr f Ryl Vicri Rginl Hlh Cnr s Srgic Pln. I is pln rd in h blif h vry pin will hv h bs pssibl xprinc in ur hlh cnr. I is philsphy w cll MY CARE nd i s his fcus n pins nd hir fmilis h drivs ur nir pln. Wh is MY CARE? Ryl Vicri Rginl Hlh Cnr will nsur yur CARE is h bs, sfs nd cnrd n yu. Our MY CARE philsphy mns w will THINK BIG nd xcd yur xpcins. W will r yu nd yur lvd ns wih cursy, digniy nd RESPECT, whil bing rspnsiv yur uniqu circumsncs nd culurl nds. W wn yu b prnr in yur cr. W will lisn crfully yu nd kp yu infrmd bu yur cndiin nd rmn s, ghr, w cn mk h bs dcisins. W will WORK TOGETHER crdin yur cr insid nd usid ur fciliy nd w will OWN ur dcisins nd bhviurs. Our unwvring fcus n yu will nbl us Mk ch lif br. Tghr.
Hw will RVH chiv is visin fr h fuur? WORK TOGETHER FOCUS ON MY CARE RESPECT ALL Ryl Vicri Rginl Hlh Cnr s Srgic Pln drws cmplling visin f h fuur. I will b guidd by ur missin, which prvids us wih dp sns f purps nd hlps us fcus n dily cins ms imprn RVH. Th pln is buil n fundin f h vlus w hld ms dply, which influnc hw w c nd mk dcisins. CARE Acclr Tching & Rsrch Pins & Fmilis PERFORMANCE & QUALITY COMMUNICATION TECHNOLOGY Vlu Ppl OWN IT Driv Clinicl Excllnc THINK BIG W will nsur pins nd fmilis r h cnr f vryhing w d. RVH s MY CARE philsphy mns w will d, hink nd c diffrnly, lwys sking, hw will his ffc ur pins nd fmilis? W will wrk wih ll ur prnrs mk i sir fr yu: rducing wi ims nd nsuring yur cr is smlss, insid nd usid h hlh cnr. W will minin ur rlnlss fcus n sfy. W will ggrssivly pursu fuur in which RVH is Cndin ldr in h dlivry f sf, high-quliy cr. RVH will build n is rginl rl, xpnding clinicl xcllnc nd bringing spcilizd srvics cls hm. W will cr n inspiring, ngging, hlhy wrkplc. RVH hs undrgn physicl, nd nw culurl, rnsfrmin. By nururing culur f rus nd invsing in h dvlpmn f ur ppl, w will rc nd rin h vry bs sff, physicins nd vlunrs. W will ncurg innviv hinking nd knwldg shring dvnc xclln pin cr nd driv rgnizinl imprvmn. W will mbrc n nvirnmn f discvry. RVH will srnghn is cdmic nd rsrch mnd by building n is highly-succssful Fmily Mdicin Tching Uni, prnrship wih h Univrsiy f Trn, nd xpnd is inrprfssinl rining f h nx gnrin f physicins, nurss nd hr hlhcr spciliss. Rsuls will b h ulim s f whhr his srgy is succssful. W will dvlp cncr cin plns wih milsns nd mrics msur ur prgrss nd w will rpr pnly nd rgulrly n ur prgrss.
W ll hv rl ply in prviding psiiv pin xprinc. -Dnn Prry, Lgisics Andn Fcus n MY CARE RVH will b unwvring in is cmmimn pu pins nd fmilis firs hrugh ur MY CARE philsphy, nsuring hy r prnrs in hir cr nd prviding h ms psiiv pin xprinc. Evry ncunr. N xcpins. W will: Wih pins nd fmilis s prnrs, dvlp nd implmn ur MY CARE philsphy whr pins r h cnr f ll w d nd r infrmd nd nggd in plnning nd dcisin-mking. Smh rnsiins fr quliy, imly cr in h righ sing. Suppr rly plnning fr pprpri nd cmpssin nd-f-lif cr. Ensur ingrd, cninuiy f cr fr pins wih chrnic diss. Imprv ccss, ducin nd nggmn f pins nd fmilis hrugh chnlgy.
Driv Clinicl Excllnc RVH will prvid h sfs, highs quliy cr, dvlping spcilizd clinicl srvics h k dvng f RVH s xpris nd chnlgy s ppl hrughu Simc Muskk cn rciv h bs cr cls hm. W will: Excd ll sfy msurs. Implmn prviusly-pprvd rginl plns fr: dvncd crdic, child nd yuh inpin mnl hlh nd gynclgic cncr srvics. In prnrship, sblish nw rginl clinicl srgic pln. Cllbr n h dvlpmn f n mbulry cr srgy cnribu quliy nd susinbl hlh sysm. Opimiz chnlgy nhnc crdind, sf cr nd imly, ccur clinicl infrmin. I ws s rlivd b crd fr by h nhusisic, cmpssin, spcilly-rind prfssinls in RVH s nw Rspirry uni. Our rgin is frun b bl ccss his kind f spcilizd srvic RVH. - Drn Bmish, Brri pin
Vlu Ppl RVH will fsr nd invs in suppriv nvirnmn, igniing nw lvls f pssin, prid nd prfrmnc in ur skilld nd ddicd TEAM RVH. W will mk RVH h bs plc wrk, prcic, vlunr nd lrn. W will: Rcgniz nd suppr ur sff, physicins, vlunrs nd sudns in chiving hir bs whil susining culur f rspc nd rus. B hlhy wrkplc incrs nggmn nd prm wrk/lif blnc. B n rgnizin wih srng cmmimn lrning nd prsnl dvlpmn h supprs innvin nd criviy. RVH prms liflng lrning nd hs invsd in m s ldr. Hlhcr chngs s quickly nd I m s prud wrk in n rgnizin h inspirs m dvlp my skills. -Lind Grvl, Pin Sfy nd Accrdiin Spcilis
Acclr Tching nd Rsrch RVH will dvnc lrning nd sk u rsrch ppruniis h suppr rgnizinl prfrmnc nd nhnc pin cr. W will: Cr cmprhnsiv visin fr ching nd rsrch h srnghns ur nw clinicl srgic pln. Pursu purpsful prnrships dvnc ur ching nd rsrch missin. Build n ur uniqu srnghs nd xpris prvid h highs sndrds in ching nd rining fr fuur gnrins. Mdicl rsidns wn rin RVH s Fmily Mdicin Tching Uni (FMTU), prnrship wih h Univrsiy f Trn, bcus RVH hs such prgrssiv nd dynmic culur f lrning. - Dr. Sc Chubbs, Mdicl Rsidn
Ovrrching Succss Fcrs Prfrmnc & Quliy As cnsisnly high-prfrming hlh cnr, RVH will driv msurbl rsuls in suppr f xcpinl cr. W will nhnc ur us f vidnc-bsd prcics nd prcsss, dmnsring h sfs prcics nd using rsurcs wisly. RVH will vlu nd publicly rpr n ur prfrmnc nsur w r rnsprn nd ccunbl. Tchnlgy Tchnlgy is rnsfrming hw h hlh sysm wrks. N nly cn i imprv cr, bu dvncs in chnlgy will dvnc lrning nd rsrch, whil suppring RVH in ll spcs f rgnizinl prfrmnc. I llws us ghr, msur nd shr h righ infrmin fr mking h bs clinicl nd crpr dcisins. RVH will cninu pursu innvin nd sysm chngs which will imprv pin cr. Cmmunicin Trnsprn, frqun cmmunicin nd cnsisn, gnuin cllbrin r ssnil RVH s biliy inspir nd ngg inrnl nd xrnl skhldrs. By lisning nd ncurging pricipin, w will srnghn nggmn nd nsur RVH s srgic dircins nd bjcivs r wll undrsd nd lignd hrughu h rgnizin, whil bing infrmd by h ppl ms impcd. Building n ur succsss Awrdd p Exmplry Snding in 2011 by Accrdiin, rcgniin chivd by nly 20 pr cn f Cndin hlhcr rgnizins Rcgnizd wih Silvr Quliy Wrkplc Awrd frm Onri Hspil Assciin Nmd Bs Prcic Spligh Orgnizin by Rgisrd Nurss Assciin f Onri Awrdd w Cncr Cr Onri Quliy nd Innvin wrds Inrninl Hlhcr Orgnizin f h Qurr fr is b xclln! srgy, wrdd by h Sudr Grup Cnfrnc Brd f Cnd/Spnsr Sur 2007 Ninl Awrd in Gvrnnc, h nly hspil nmd mng h p fur Cndin rgnizins h hv mbrcd h pursui f gvrnnc xcllnc nd innvin Esblishd cdmic ffiliins wih 22 univrsiis nd cllgs including frml prnrship wih h Univrsiy f Trn Dprmn f Fmily nd Cmmuniy Mdicin MY CARE
MY CARE Ryl Vicri Rginl Hlh Cnr s srgy dlivr MY CARE 2013-2020 www.rvh.n.c 201 Grgin Driv Brri, ON L4M 6M2