Novell Linux Management Pack for System Center Operations Manager

User Guide AUTHORIZED DOCUMENTATION Novell Linux Management Pack for System Center Operations Manager 1.0.1 December 8, 2009 www.novell.com Novell Linux Management Pack 1.0.1 for System Center Operations Manager

Legal Notices Novell, Inc., makes no representations or warranties with respect to the contents or use of this documentation, and specifically disclaims any express or implied warranties of merchantability or fitness for any particular purpose. Further, Novell, Inc., reserves the right to revise this publication and to make changes to its content, at any time, without obligation to notify any person or entity of such revisions or changes. Further, Novell, Inc., makes no representations or warranties with respect to any software, and specifically disclaims any express or implied warranties of merchantability or fitness for any particular purpose. Further, Novell, Inc., reserves the right to make changes to any and all parts of Novell software, at any time, without any obligation to notify any person or entity of such changes. Any products or technical information provided under this Agreement may be subject to U.S. export controls and the trade laws of other countries. You agree to comply with all export control regulations and to obtain any required licenses or classification to export, re-export or import deliverables. You agree not to export or re-export to entities on the current U.S. export exclusion lists or to any embargoed or terrorist countries as specified in the U.S. export laws. You agree to not use deliverables for prohibited nuclear, missile, or chemical biological weaponry end uses. See the Novell International Trade Services Web page (http://www.novell.com/info/exports/) for more information on exporting Novell software. Novell assumes no responsibility for your failure to obtain any necessary export approvals. Copyright 2009 Novell, Inc. All rights reserved. No part of this publication may be reproduced, photocopied, stored on a retrieval system, or transmitted without the express written consent of the publisher. Novell, Inc., has intellectual property rights relating to technology embodied in the product that is described in this document. In particular, and without limitation, these intellectual property rights may include one or more of the U.S. patents listed on the Novell Legal Patents Web page (http://www.novell.com/company/legal/patents/) and one or more additional patents or pending patent applications in the U.S. and in other countries. Novell, Inc. 404 Wyman Street, Suite 500 Waltham, MA 02451 U.S.A. www.novell.com Online Documentation: To access the latest online documentation for this and other Novell products, see the Novell Documentation Web page (http://www.novell.com/documentation).

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4 Novell Linux Management Pack 1.0.1 for System Center Operations Manager

Contents About This Guide 7 1 Getting Started 9 1.1 Product Features............................................................ 9 1.2 Obtaining and Licensing the Product............................................ 10 1.3 Packages Included in the Product.............................................. 10 1.3.1 SLES 10 x86_64 Packages............................................ 10 1.3.2 SLES 10 i586 Packages.............................................. 11 1.3.3 SLES 10 Noarch Packages............................................ 12 1.3.4 SLES 11 x86_64 Packages............................................ 12 1.3.5 SLES 11 i586 Packages.............................................. 13 1.3.6 SLES 11 Noarch Packages............................................ 13 1.3.7 RHEL 5.x x86_64 Packages........................................... 13 1.3.8 RHEL 5.x i386 Packages.............................................. 14 1.3.9 RHEL 5.x Noarch Packages........................................... 14 2 Installation 15 2.1 Installation Prerequisites..................................................... 15 2.2 Installing the Platform-Specific Management Pack................................. 16 2.3 Importing and Configuring the Management Packs................................. 16 2.3.1 Importing the Management Pack........................................ 16 2.3.2 Configuring Run As Accounts and Run As Profiles.......................... 17 2.4 System Discovery and Deployment of Agent Extensions for the Management Pack....... 19 2.4.1 Using Operations Manager Tasks to Deploy Agent Extensions for Linux Services.. 19 2.4.2 Manually Installing the Agent on SLES 10 Machines........................ 20 2.4.3 Manually Installing the Agent on SLES 11 Machines........................ 20 2.4.4 Manually Installing the Agent on RHEL 5 Machines......................... 21 3 Understanding Management Pack Operations 23 3.1 Novell General Services Management Pack...................................... 23 3.1.1 Parts of the Novell General Services Management Pack..................... 23 3.1.2 Appearance of the General Services Management Pack in Operations Manager.. 25 3.2 CUPS Service Management Pack.............................................. 26 3.2.1 Parts of the CUPS Service Management Pack............................. 26 3.2.2 Appearance of the CUPS Service Management Pack in Operations Manager..... 29 3.3 DHCP Service Management Pack.............................................. 30 3.3.1 Parts of the DHCP Service Management Pack............................. 30 3.3.2 Appearance of the DHCP Service Management Pack in Operations Manager..... 34 3.4 DNS Service Management Pack............................................... 35 3.4.1 Parts of the DNS Service Management Pack.............................. 35 3.4.2 Appearance of the DNS Service Management Pack in Operations Manager...... 40 3.5 Firewall Service Management Pack............................................. 41 3.5.1 Parts of the Firewall Service Management Pack............................ 41 3.5.2 Appearance of the Firewall Service Management Pack in Operations Manager.... 46 3.6 NFS Service Management Pack............................................... 47 3.6.1 Parts of the NFS Service Management Pack.............................. 47 3.6.2 Appearance of the NFS Service Management Pack in Operations Manager...... 52 3.7 OpenLDAP Service Management Pack.......................................... 53 Contents 5

3.7.1 Parts of the OpenLDAP Service Management Pack......................... 53 3.7.2 Appearance of the OpenLDAP Service Management Pack in Operations Manager. 60 3.8 Samba Service Management Pack............................................. 61 3.8.1 Parts of the Samba Service Management Pack............................ 61 3.8.2 Appearance of the Samba Service Management Pack in Operations Manager.... 66 3.9 Linux Agent Extension Management Pack....................................... 68 3.9.1 Parts of the Linux Agent Extension Management Pack....................... 68 3.9.2 Appearance of the Linux Agent Extension Status Management Pack in Operations Manager........................................................... 70 3.10 Novell Support Advisor Management Pack....................................... 71 3.10.1 Parts of the Novell Support Advisor Management Pack...................... 72 3.10.2 Appearance of the Novell Support Advisor Management Pack in Operations Manager........................................................... 94 6 Novell Linux Management Pack 1.0.1 for System Center Operations Manager

About This Guide This User Guide for the Novell Linux* Management Pack explains how to install and navigate the Novell Linux Management Packs for Microsoft* Operations Manager 2007 (R2) RC. Chapter 1, Getting Started, on page 9 Chapter 2, Installation, on page 15 Chapter 3, Understanding Management Pack Operations, on page 23 Audience This document is intended for use by IT system administrators who monitor server operations. It can also be used by individuals who plan, design, and implement such a monitoring solution. If you have one of these roles, you should also have experience using Operations Manager 2007 (R2) and familiarity with administering Linux services (SUSE and Red Hat*) in order to understand these procedures. Feedback We want to hear your comments and suggestions about this manual and the other documentation included with this product. Please use the User Comments feature at the bottom of each page of the online documentation, or go to www.novell.com/documentation/feedback.html (http:// www.novell.com/documentation/feedback/feedback/index.html?page=/documentation/feedback/ feedback/data/hc7znq4j.html) and enter your comments there. Documentation Updates For the most recent version of the Novell Linux Management Packs User Guide, visit the Novell Linux Management Pack Web site (http://www.novell.com/documentation/sles10_mgtpack/ index.html). Documentation Conventions In Novell documentation, a greater-than symbol (>) is used to separate actions within a step and items in a cross-reference path. A trademark symbol (, TM, etc.) denotes a Novell trademark. An asterisk (*) denotes a third-party trademark. About This Guide 7

8 Novell Linux Management Pack 1.0.1 for System Center Operations Manager

1Getting Started Novell Linux* Management Pack for System Center Operations Manager expands the monitoring capabilities of Operations Manager in enterprise environments by enabling monitoring of key Linux services. A consolidated operations console displays the health of these services along with Microsoft Cross Platform Extensions so that you can respond to alerts, run diagnostics, and consider possible solutions for detected issues. The Novell Linux Services Management Pack (NLMP) uses WS-Management 1.1, a Web servicesbased protocol that enables remote computer management over HTTP and HTTPS. WS- Management enables secure and efficient data transfers by requiring authentication and using HTTPS as the transport. It is required for all communication between NLMP and Linux systems. This section includes the following information: Section 1.1, Product Features, on page 9 Section 1.2, Obtaining and Licensing the Product, on page 10 Section 1.3, Packages Included in the Product, on page 10 1.1 Product Features The installation package for NLMP includes additional agent extensions for Microsoft Cross Platform Extensions installation. When installed, the combined components add the following features to Operations Manager: Monitoring of services in SLES 10 Service Pack 2 (or higher), SLES 11, and Red Hat 5.x. BIND/DNS DHCP Samba OpenLDAP SUSE firewall CUPS NFS Discovery of Linux servers based on the Microsoft Cross Platform Discovery Wizard Automatic deployment for Management Agent plug-ins Reporting of the service state (running or not running) Stop/Start/Restart capabilities for all services Availability of alerts for most services Tracking of allocated IP address by DHCP service Monitoring of Samba shares and users NLMP is integrated with Novell Support Advisor, an automated self-help tool used to support and diagnose SUSE Linux Enterprise Server, Open Enterprise Server (Linux) and associated products. Novell Support Advisor provides customers with a streamlined way to perform both proactive and reactive system diagnostic tasks in a local, secure, and automated fashion. 1 Getting Started 9

NOTE: This integration is not available for RHEL 5.x. 1.2 Obtaining and Licensing the Product To download the product for evaluation or purchase, contact an authorized Novell Sales representative, a Certified Novell Partner or the Novell TeleWeb Sales team. You can use NLMP software for evaluation for 90 days. After that time you can either purchase the product or completely remove it from your environment. For more information, see the license the product. 1.3 Packages Included in the Product The following packages are included with the product. Section 1.3.1, SLES 10 x86_64 Packages, on page 10 Section 1.3.2, SLES 10 i586 Packages, on page 11 Section 1.3.3, SLES 10 Noarch Packages, on page 12 Section 1.3.4, SLES 11 x86_64 Packages, on page 12 Section 1.3.5, SLES 11 i586 Packages, on page 13 Section 1.3.6, SLES 11 Noarch Packages, on page 13 Section 1.3.7, RHEL 5.x x86_64 Packages, on page 13 Section 1.3.8, RHEL 5.x i386 Packages, on page 14 Section 1.3.9, RHEL 5.x Noarch Packages, on page 14 1.3.1 SLES 10 x86_64 Packages Table 1-1 SLES 10 x86_64 Packages on the NLMP ISO Package Name Description cmpi-bindings-pywbem-0.4.0-8.1.x86_64.rpm Adapter used to write and run CMPI-type CIM providers in Python. libgcj-4.1.2_20070115-0.21.x86_64.rpm novell-scx-mp-0.2.0-35.1.x86_64.rpm python-elementtree-1.2.6-18.2.x86_64.rpm Java Runtime Library for gcc. Novell/SUSE providers for Microsoft System Center Management Pack for SLES Services. The Element type is a simple but flexible container object, designed to store hierarchical data structures, such as simplified XML infosets, in memory. The element type can be described as a cross between a Python list and a Python dictionary. 10 Novell Linux Management Pack 1.0.1 for System Center Operations Manager

Package Name python-ldap-2.0.11-14.2.x86_64.rpm python-pywbem.rpm Description python-ldap provides an LDAP client API for Python in the spirit of RFC1823. It includes a Python module called _ldapmodule that wraps an LDAP C library, an object-oriented API for X.500 directories. PyWBEM is a Python module for making CIM operation calls using the WBEM protocol to query and update managed objects. python-xml-2.4.2-18.13.x86_64.rpm rpm-python-4.4.2-43.28.x86_64.rpm The expat module is a Python interface to the expat XML parser. Since Python2.x, it is part of the core Python distribution. The rpm-python package contains a module that permits applications written in the Python programming language to use the interface supplied by RPM Package Manager libraries. 1.3.2 SLES 10 i586 Packages Table 1-2 SLES 10 i586 Packages on the NLMP ISO Package Name cmpi-bindings-pywbem-0.4.0-8.1.i586.rpm libgcj-4.1.2_20070115-0.21.i586.rpm novell-scx-mp-0.2.0-35.1.i586.rpm python-elementtree-1.2.6-18.2.i586.rpm python-ldap-2.0.11-14.2.i586.rpm python-pywbem.rpm python-xml-2.4.2-18.13.i586.rpm Description Adapter used to write and run CMPI-type CIM providers in Python. Java Runtime Library for gcc. Novell/SUSE providers for Microsoft System Center Management Pack for SLES Services. The Element type is a simple but flexible container object, designed to store hierarchical data structures, such as simplified XML infosets, in memory. The element type can be described as a cross between a Python list and a Python dictionary. python-ldap provides an LDAP client API for Python in the spirit of RFC1823. It includes a Python module called _ldapmodule that wraps an LDAP C library, an object-oriented API for X.500 directories. PyWBEM is a Python module for making CIM operation calls using the WBEM protocol to query and update managed objects. The expat module is a Python interface to the expat XML parser. Since Python2.x, it is part of the core Python distribution. Getting Started 11

Package Name rpm-python-4.4.2-43.28.i586.rpm 1.3.3 SLES 10 Noarch Packages Description The rpm-python package contains a module that permits applications written in the Python programming language to use the interface supplied by RPM Package Manager libraries. Table 1-3 SLES 10 Noarch Packages on the NLMP ISO Package Name cim-schema-2.17-0.3.noarch.rpm Description Common Information Model (CIM) is a model for describing overall management information in a network or enterprise environment. CIM consists of a specification and a schema. The specification defines the details for integration with other management models. The schema provides the actual model descriptions. cmpi-provider-register-1.0-1.1.noarch.rpm A utility allowing CMPI provider packages to register with whatever CIMOM(s) happens to be present on the system. cmpi-pywbem-base-0.2.0-3.2.noarch.rpm supportutils-1.01-53.1.noarch.rpm Base System CIM Providers A package containing troubleshooting tools. This package contains the following: supportconfig, chkbin, schealth 1.3.4 SLES 11 x86_64 Packages Table 1-4 SLES 11 x86_64 Packages on the NLMP ISO Package Name libgcj43-4.3.3_20081022-11.18.x86_64.rpm novell-scx-mp-0.2.0-35.1.x86_64.rpm python-ldap-2.3.5-1.21.x86_64.rpm Description Java Runtime Library for gcc. Novell/SUSE providers for Microsoft System Center Management Pack for SLES Services. python-ldap provides an LDAP client API for Python in the spirit of RFC1823. It includes a Python module called _ldapmodule that wraps an LDAP C library, an object-oriented API for X.500 directories. 12 Novell Linux Management Pack 1.0.1 for System Center Operations Manager

1.3.5 SLES 11 i586 Packages Table 1-5 SLES 11 i586 Packages on the NLMP ISO Package Name libgcj43-4.3.3_20081022-11.18.i586.rpm novell-scx-mp-0.2.0-35.1.i586.rpm Description Java Runtime Library for gcc. Novell/SUSE providers for Microsoft System Center Management Pack for SLES Services. python-ldap-2.3.5-1.21.i586.rpm python-ldap provides an LDAP client API for Python in the spirit of RFC1823. It includes a Python module called _ldapmodule that wraps an LDAP C library, an object-oriented API for X.500 directories. 1.3.6 SLES 11 Noarch Packages Table 1-6 SLES 11 Noarch Packages on the NLMP ISO Package Name supportutils-1.01-53.1.noarch.rpm Description A package containing troubleshooting tools. This package contains the following: supportconfig, chkbin, schealth 1.3.7 RHEL 5.x x86_64 Packages Table 1-7 RHEL 5.x x86_64 Packages on the NLMP ISO Package Name Description cmpi-bindings-pywbem-0.4.0-8.1.x86_64.rpm Adapter used to write and run CMPI-type CIM providers in Python. novell-scx-mp-0.2.0-35.1.x86_64.rpm python-pywbem-0.7-10.1.x86_64.rpm Novell/SUSE providers for Microsoft System Center Management Pack for SLES Services. PyWBEM is a Python module for making CIM operation calls using the WBEM protocol to query and update managed objects. Getting Started 13

1.3.8 RHEL 5.x i386 Packages Table 1-8 RHEL 5.x i386 Packages on the NLMP ISO Package Name cmpi-bindings-pywbem-0.4.0-8.1.i386.rpm Description Adapter used to write and run CMPI-type CIM providers in Python. novell-scx-mp-0.2.0-35.1.i386.rpm python-pywbem-0.7-10.1.i386.rpm Novell/SUSE providers for Microsoft System Center Management Pack for SLES Services. PyWBEM is a Python module for making CIM operation calls using the WBEM protocol to query and update managed objects. 1.3.9 RHEL 5.x Noarch Packages Table 1-9 RHEL 5.x Noarch Packages on the NLMP ISO Package Name cim-schema-2.19.1-3.1.noarch.rpm Description Common Information Model (CIM) is a model for describing overall management information in a network or enterprise environment. CIM consists of a specification and a schema. The specification defines the details for integration with other management models. The schema provides the actual model descriptions. cmpi-provider-register-1.0-1.1.noarch.rpm A utility allowing CMPI provider packages to register with whatever CIMOM(s) happens to be present on the system. cmpi-pywbem-base-0.2.0-2.1.noarch.rpm Base System CIM Providers 14 Novell Linux Management Pack 1.0.1 for System Center Operations Manager

2Installation This section includes the following information: Section 2.1, Installation Prerequisites, on page 15 Section 2.2, Installing the Platform-Specific Management Pack, on page 16 Section 2.3, Importing and Configuring the Management Packs, on page 16 Section 2.4, System Discovery and Deployment of Agent Extensions for the Management Pack, on page 19 2.1 Installation Prerequisites The following system requirements must be met to install Novell Linux* Management Pack for System Center Operations Manager (NLMP) and related components: Microsoft* System Center Operations Manager 2007 (R2) RC fully installed and configured MS Cross Platform Extensions, fully installed and configured (see Microsoft documentation for details). This includes the Management Packs and the agent on servers. Servers where you install the Management Packs must have the packages that are listed in the following table: 2 Required Package Description Minimum Version glibc Standard shared libraries from the GNU C Library 2.4-31.30 libxml2 XML Library 2.6.23-15.2 Zlib ZIP Compression Library 1.2.3-15.2 openssl OpenSSL Libraries 0.9.8a-18.15 pam Pluggable Authentication Modules 0.99.3.0-28.8 NOTE: Microsoft defines the package requirements for each platform. NLMP depends on other management packs already being installed with the System Center Operations Manager 2007 before you import the Novell Management Packs: Name of Management Pack Microsoft.Linux.Library.mp Microsoft.Unix.Library.mp Location of Management Pack C:\Program Files\System Center Management Packs C:\Program Files\System Center Operations Manager 2007 For a list of the platform-specific RPMs included with the product, see Section 1.3, Packages Included in the Product, on page 10. Installation 15

2.2 Installing the Platform-Specific Management Pack The platform-specific installation package for NLMP contains the installation file for NLMP and the Linux agent extensions installation file.the following table lists the installation package for the supported platforms: Supported Linux Platform Installation Package SUSE Linux Enterprise Server 10 SP2 (and higher) SUSE Linux Enterprise Server 11 Red Hat Enterprise Linux 5.x Server nlmpsles10setup.exe nlmpsles11setup.exe nlmprhel5setup.exe 1 Copy the appropriate installation package to the same machine that runs the Operations Manager Console, then double-click the file to install NLMP. The NLMP Setup Wizard starts. 2 On the License Agreement page, read the license agreement, select I accept the agreement, then click Next to continue. 3 On the Welcome page, click Next to continue the installation. 4 When prompted, select the Start Menu folder, then click Next. 5 On the Confirm Installation page, click Next to begin the installation. A progress bar displays installation progress. 6 When the installation is complete, click Finish to exit the wizard. 2.3 Importing and Configuring the Management Packs After the Management Packs are installed, you need to import and configure them. Section 2.3.1, Importing the Management Pack, on page 16 Section 2.3.2, Configuring Run As Accounts and Run As Profiles, on page 17 2.3.1 Importing the Management Pack 1 In the Operations Manager 2007 Operations console, open the Administration pane, right-click Management Packs, then click Import Management Packs. 2 In the Select Management Packs dialog box, click Add, select Add from disk, navigate to Program Files, open the Novell SLES Management Packs for System Center Operations Manager folder, select all of the Management Packs, then click Open. 3 In the Import Management Packs dialog box, ensure that the Management Packs you selected are shown in the Import list, then click Install. If Novell Management Packs is not listed, click Add to re-open the Select Management Packs dialog box, then repeat Step 2. 16 Novell Linux Management Pack 1.0.1 for System Center Operations Manager

Progress is displayed while the Management Packs are imported. An icon next to each Management Pack indicates the success or failure of the import. When the Management Packs are successfully imported, a completion message displays at the top of the Import Management Packs dialog box. 4 Click Close to exit the Import Management Packs dialog box. 2.3.2 Configuring Run As Accounts and Run As Profiles Run As accounts and Run As profiles together provide an appropriate identity to run a task, rule, or monitor in Operations Manager 2007. With a Run As profile, a Management Pack author can associate an identity (other than the default action account) with a module so that it can run as that identity. A Run As account represents an identity that can be associated with a Run As profile. Management pack authors with the necessary user rights can create tasks, rules, or monitors to perform various functions. Run As accounts and Run As profiles enable tasks, rules, or monitors to run with the account that has the necessary user rights. Operations Manager 2007 Cross Platform Extensions requires the creation of two Run As accounts; one for regular UNIX* user accounts and one for privileged UNIX accounts, such as root or super user accounts. After the Management Packs have been imported, you need to create the Run As accounts and associate them with the UNIX action account Run As profile and UNIX privileged account Run As profile. Configuring Run As Accounts on page 17 Configuring Run As Profiles on page 18 Configuring Run As Accounts Most administrative tasks performed on UNIX and Linux* computers are done by the root user; however, some environments prohibit direct root logins on UNIX or Linux computers. If this is the case, you will need to create a Run As account for users with regular user accounts, as well as one for users with privileged user accounts. Configuring a Regular UNIX User Run As Account on page 17 Configuring a Privileged Unix User Run As Account on page 18 Configuring a Regular UNIX User Run As Account 1 From the desktop of the machine where Operations Manager is running, click Start > Programs > System Center Operations Manager 2007 > Operations Console to start the Operations Console. 2 Click Administration, then expand the Administration node. 3 Expand the Run As Configuration node, right-click Run As Configuration, then click Create Run As Account. 4 In the Create Run As Account Wizard, click Next. TIP: If you select the Do not show this page again option on the Introduction page, the page does not display when the Create Run As Account Wizard runs. Installation 17

5 From the Run As Account Type drop-down list, select Basic Authentication, then specify a display name to use with the Run As account and an optional description. Name the account so you can distinguish it from the privileged UNIX user Run As account (for example, CrossPlatRegUser). 6 Specify the name and password of an account on the SLES or RHEL server, then click Create to create the account and close the Create Run As Account Wizard. Configuring a Privileged Unix User Run As Account 1 From the desktop of the machine where Operations Manager is running, click Start > Programs > System Center Operations Manager 2007 > Operations Console to start the Operations Console. 2 Click Administration, then expand the Administration node. 3 Expand the Run As Configuration node, right-click Run As Configuration, then click Create Run As Account. 4 In the Create Run As Account Wizard, click Next. TIP: If you select the Do not show this page again option on the Introduction page, the page does not display when the Create Run As Account Wizard runs. 5 From the Run As Account Type drop-down list, select Basic Authentication, then specify a display name to use with the Run As account and an optional description. Name the account so you can distinguish it from the regular UNIX user Run As account (for example, CrossPlatPrivUser). 6 Specify the name and password of an account with administrative privileges on the SLES or RHEL server (for example, root), then click Create to create the account and close the Create Run As Account Wizard. Configuring Run As Profiles Configuring a Regular UNIX Account Run As Profile on page 18 Configuring a Privileged UNIX Account Run As Profile on page 19 Configuring a Regular UNIX Account Run As Profile 1 From the desktop of the machine where Operations Manager is running, click Start > Programs > System Center Operations Manager 2007 > Operations Console to start the Operations Console. 2 Click Administration, then expand the Administration node. 3 Expand the Run As Configuration node, then click Profiles. 4 In the Profiles list, right-click Unix Action Account, click Properties, click Next, then click Add. 5 In the Run As account drop-down list, select the regular UNIX user you created in the previous procedure (for example, CrossPlatRegUser). 5a (Conditional) If you select All targeted objects, click OK and proceed to the next step. 5b (Conditional) If you selected A selected class, group, or object, click Select, then click Class. 18 Novell Linux Management Pack 1.0.1 for System Center Operations Manager

6 In the Filter by field, enter Unix Computer, then click Search. 7 In the Available items field, select Unix Computer, click Add, click OK, click OK again, then click Close. Configuring a Privileged UNIX Account Run As Profile 1 From the desktop of the machine where Operations Manager is running, click Start > Programs > System Center Operations Manager 2007 > Operations Console to start the Operations Console. 2 Click Administration, then expand the Administration node. 3 Expand the Run As Configuration node, then click Profiles. 4 In the Profiles list, right-click Unix Privileged Account, click Properties, click Next, then click Add. 5 In the Run As account drop-down list, select the privileged UNIX user you created in the previous procedure (for example, CrossPlatPrivUser). 5a (Conditional) If you select All targeted objects, click OK and proceed to the next step. 5b (Conditional) If you selected A selected class, group, or object, click Select, then click Class. 6 In the Filter by field, enter General Service, then click Search. 7 In the Available items field, select Novell General Service, click Add, click OK, then click Close. 2.4 System Discovery and Deployment of Agent Extensions for the Management Pack IMPORTANT: If you have not used the Microsoft Cross Platform Extensions Discovery Wizard to discover SLES or RHEL computers, refer to Microsoft documentation and perform the discovery. At least one SLES or RHEL server must appear in Operations Manager before you can implement the procedures in this section. Section 2.4.1, Using Operations Manager Tasks to Deploy Agent Extensions for Linux Services, on page 19 Section 2.4.2, Manually Installing the Agent on SLES 10 Machines, on page 20 Section 2.4.3, Manually Installing the Agent on SLES 11 Machines, on page 20 Section 2.4.4, Manually Installing the Agent on RHEL 5 Machines, on page 21 2.4.1 Using Operations Manager Tasks to Deploy Agent Extensions for Linux Services 1 From the desktop, click Start > Programs > System Center Operations Manager 2007 > Operations Console to start the Operations console. 2 In the console, click Monitoring to open the Monitoring pane. 3 In the Monitoring pane, expand Unix/Linux Server, expand Novell Services, then select the agent status monitor (according to the package you installed): SLES 10 Agent Extensions Status Installation 19

or SLES 11 Agent Extensions Status or RHEL 5 Agent Extensions Status 4 In the middle pane, select the server where you want to deploy the Novell agent extensions. 5 In the Actions pane under Novell General Computer Tasks, select the menu item disobeying the agent extensions you want to deploy (according to the package you installed): Deploy Novell Agent Extensions for SLES 10 or Deploy Novell Agent Extensions for SLES 11 or Deploy Novell Agent Extensions for RHEL 5 6 Click Run. 2.4.2 Manually Installing the Agent on SLES 10 Machines Use the following steps if deploying agent extensions from Operations Manager was unsuccessful on SLES 10 SP2 (or higher) machines. 1 From the Windows c:\program Files\Novell Management Packs for System Center Operations Manager folder, copy the novellsles10-mp-addon.iso file to a /tmp folder on every SLES machine where you want to install the Novell Agent Extensions. 2 At the system terminal on each SLES machine, run the following command to add the Novell Agent ISO image to the list of possible install repositories: zypper sa -t YUM iso:/?iso=/tmp/novellsles10-mp-addon.iso nmpa 3 At the system terminal of each SLES machine, run the following command to install Novell Agent Extensions for SLES Services monitoring and management: zypper --non-interactive in -y novell-scx-mp cmpi-pywbem-base 4 At the system terminal of each SLES machine, run the following command to restart the SCX agent: service scx-cimd restart 2.4.3 Manually Installing the Agent on SLES 11 Machines Use the following steps if deploying agent extensions from Operations Manager was unsuccessful on SLES 11 machines. 1 From the Windows c:\program Files\Novell Management Packs for System Center Operations Manager folder, copy the novellsles11-mp-addon.iso file to a /tmp folder on every SLES machine where you want to install the Novell Agent Extensions. 2 At the system terminal on each SLES machine, run the following command to add the Novell Agent ISO image to the list of possible install repositories: zypper sa -t YUM iso:/?iso=/tmp/novellsles11-mp-addon.iso nmpa 20 Novell Linux Management Pack 1.0.1 for System Center Operations Manager

3 At the system terminal of each SLES machine, run the following commands to install Novell Agent Extensions for SLES Services monitoring and management: zypper --non-interactive in -y novell-scx-mp cmpi-provider-register -u :scx: -d /usr/share/mof/cmpi-pywbem-base 4 At the system terminal of each SLES machine, run the following command to restart the SCX agent: service scx-cimd restart 2.4.4 Manually Installing the Agent on RHEL 5 Machines Use the following steps if deploying agent extensions from Operations Manager was unsuccessful on RHEL 5.x machines. 1 At the system terminal on every RHEL machine where you want to install the Novell Agent Extensions, run the following command: mkdir -p /var/opt/novell/nmpa 2 From the Windows c:\program Files\Novell Management Packs for System Center Operations Manager folder, copy the novellrhel5-mp-addon.iso file to the /var/opt/ Novell/nmpa directory on every RHEL machine where you want to install the Novell Agent Extensions. 3 From the Windows c:\program Files\Novell Management Packs for System Center Operations Manager folder, copy the novellrhel5-scx-mp.repo file to the /etc/ yum.repos.d directory on every RHEL machine where you want to create an install repository. 4 At the system terminal of each RHEL machine, run the following commands to mount the Novell Agent Extensions: mkdir -p /mnt/nmpa mount -o loop /var/opt/novell/nmpa/novellrhel5-mp-addon.iso /mnt/nmpa yum makecache 5 At the system terminal of each RHEL machine, run the following commands to install the Novell Agent Extensions for RHEL Services monitoring and management: yum -y install novell-scx-mp Installation 21

22 Novell Linux Management Pack 1.0.1 for System Center Operations Manager

3Understanding Management Pack Operations The following information is included in this section: Section 3.1, Novell General Services Management Pack, on page 23 Section 3.2, CUPS Service Management Pack, on page 26 Section 3.3, DHCP Service Management Pack, on page 30 Section 3.4, DNS Service Management Pack, on page 35 Section 3.5, Firewall Service Management Pack, on page 41 Section 3.6, NFS Service Management Pack, on page 47 Section 3.7, OpenLDAP Service Management Pack, on page 53 Section 3.8, Samba Service Management Pack, on page 61 Section 3.9, Linux Agent Extension Management Pack, on page 68 Section 3.10, Novell Support Advisor Management Pack, on page 71 3.1 Novell General Services Management Pack Section 3.1.1, Parts of the Novell General Services Management Pack, on page 23 Section 3.1.2, Appearance of the General Services Management Pack in Operations Manager, on page 25 3.1.1 Parts of the Novell General Services Management Pack General Services Management Pack Classes on page 24 General Services Management Pack Discoveries on page 24 General Services Management Pack Monitors on page 25 General Services Management Pack Tasks on page 25 3 Understanding Management Pack Operations 23

General Services Management Pack Classes Class Display Name Description Display Names of Properties Novell Enterprise Linux Services The class that lists all of the initd services and their current state on the machine. Service Description Install Date Start Mode Started Principal Name Network Address Service Name System Name Host Operating System Display Name General Services Management Pack Discoveries There are no discoveries associated with the Novell General Services Management Pack. The General Services Management Packs for SLES 10, SLES 11 and RHEL 5 have these discovery attributes. Discovery Display Name Description Overrides Novell SLES 10 Services, Novell SLES 11 Services, or RHEL 5 Services The discovery finds and lists all of the initd services and their current state on the currently running SLES 10, SLES 11 and RHEL 5 systems. Interval parameter is set to 600 seconds (10 minutes) by 24 Novell Linux Management Pack 1.0.1 for System Center Operations Manager

General Services Management Pack Monitors Monitor Information Initd Services Monitor Description: Monitors the services that are started from the init.d directory. Overrides: Enabled parameter is set to True by Interval parameter is set to 300 seconds (5 minutes) by Monitor Operational States Monitor Alerts Running Optional Not Running General Service State Monitor Generated: When the monitor is in a critical health state Monitor Diagnostics and Recoveries Diagnostic Novell Initd Service Diagnostic Description: Determines if the services inside init.d have started normally. Run Automatically: Yes Recovery Novell Initd Service Recovery Description: Restarts services inside init.d.that failed to start properly Run Automatically: No Recalc. Monitor State: No If you receive an alert from this monitor, check the Diagnostic and Recovery results to see if further action is required. An unhealthy state (red circle, Critical) indicates that the specified service is set to start automatically but is currently unavailable. A Warning state (yellow triangle) indicates that the service is currently unavailable and must be started manually. General Services Management Pack Tasks Task Stop Initd Service Start Initd Service Restart Initd Service Description Stops the Initd service. Starts the Initd service. Restarts an Initd service. 3.1.2 Appearance of the General Services Management Pack in Operations Manager Services Views on page 26 Health Views on page 26 Understanding Management Pack Operations 25

Services Views View Name All Services Information Displayed (Column Names) State Service Name System Name Host Operating System Health Views View Name All Services SLES Services Alerts Information Displayed (column Names) State Service Name System Name Host Operating System Path Source Name Resolution State Created Age Access to the General Services Tasks is found on the right-hand Actions view of the Operations Manager Console. Figure 3-1 General Services Tasks in the Operations Manager Console 3.2 CUPS Service Management Pack Section 3.2.1, Parts of the CUPS Service Management Pack, on page 26 Section 3.2.2, Appearance of the CUPS Service Management Pack in Operations Manager, on page 29 3.2.1 Parts of the CUPS Service Management Pack CUPS Service Management Pack Classes on page 27 CUPS Service Management Pack Discoveries on page 27 26 Novell Linux Management Pack 1.0.1 for System Center Operations Manager

CUPS Service Management Pack Monitors on page 28 CUPS Service Management Pack Rules on page 29 CUPS Service Management Pack Tasks on page 29 CUPS Service Management Pack Classes Class Display Name Description Properties Novell Enterprise Linux CUPS Service CUPS Service for Enterprise Linux Operating System Service Name System Name Service Description Install Date Start Mode Started Host Operating System Display Name CUPS Service Management Pack Discoveries There are no discoveries associated with the Novell CUPS Services Management Pack. The SLES 10 CUPS Services Management Pack, the SLES 11 CUPS Services Management Pack, and the RHEL 5 CUPS Services Management Pack have these discovery attributes. Discovery Display Name Description Overrides CUPS Service Discovery Discovery of the CUPS services currently running on SLES 10, SLES 11 and RHEL 5 systems. Interval parameter is set to 600 seconds (10 minutes) by Understanding Management Pack Operations 27

CUPS Service Management Pack Monitors Monitor Information CUPS Agent Alerts Monitor Description: Produces alerts if the CUPS agent is running on a Linux machine (CIM provider). If there are problems while running, the monitor generates error messages to indicate the fault in the CIM provider. The monitor is disabled by Overrides: Enabled parameter is set to False by Monitor Operational States CUPSNoAlerts (state is Healthy) CUPSAlerts (state is Warning) Monitor Alerts CUPS Service Error alert Generated: When the monitor is in a warning health state Monitor Diagnostics and Recoveries Diagnostic Show CUPS Service Agent Alerts Description: Seeks, gathers, and displays all generated error messages. Run Automatically: Yes Recovery Clear CUPS Service Agent Alerts Description: Clears stored error messages pertaining to this service from provider storage. Run Automatically: No Recalc. Monitor State: Yes Interval parameter is set to 300 seconds (5 minutes) by CUPS Service State Monitor Description: Monitors the current running state of the CUPS service. Overrides: Enabled parameter is set to Interval parameter is set to 300 seconds (5 minutes) by Running (state is Healthy) Optional (state is Warning) Not Running (state is Critical) State icons: You might see the following icons: Green = running Yellow = not supposed to start at boot time, not running Red = supposed to start, not running at boot time CUPS Service State Monitor Generated: When the monitor is in a critical health state Diagnostic CUPS Service Running Diagnostic Description: Determines the current running state of the CUPS Service. Run Automatically: Yes Recovery CUPS Service Running Recovery Description: Changes the state to running. Orders CUPS to start so that it begins to run. Run Automatically: No Recalc. Monitor State: No 28 Novell Linux Management Pack 1.0.1 for System Center Operations Manager

CUPS Service Management Pack Rules Rule Description Overrides CUPS Provider alert rule. CUPS Service Management Pack Tasks This rule generates alerts that relate to error conditions found in the CUPS provider itself. Task Stop CUPS Service Start CUPS Service Restart CUPS Service Description Stops the CUPS service. Starts the CUPS service. Restarts the CUPS service. 3.2.2 Appearance of the CUPS Service Management Pack in Operations Manager CUPS Service Management Pack General Views on page 29 CUPS Service Management Pack Health Views on page 30 CUPS Service Management Pack General Views View Name CUPS Service CUPS Service Alerts Information Displayed (Column Names) State Service Name System Name Host Operating System Path source Name Resolution State Created Age Understanding Management Pack Operations 29

CUPS Service Management Pack Health Views View Name Information Displayed (column Names) CUPS Services State Service Name System Name Host Operating System CUPS Services Alerts Path Source Name Resolution State Created Age Access to the CUPS Service Tasks is found on the right-hand Actions view of the Operations Manager Console. Figure 3-2 CUPS Service Tasks in the Operations Manager Console 3.3 DHCP Service Management Pack Section 3.3.1, Parts of the DHCP Service Management Pack, on page 30 Section 3.3.2, Appearance of the DHCP Service Management Pack in Operations Manager, on page 34 3.3.1 Parts of the DHCP Service Management Pack DHCP Service Management Pack Classes on page 31 DHCP Service Management Pack Discoveries on page 31 DHCP Service Management Pack Monitors on page 32 DHCP Service Management Pack Rules on page 33 DHCP Service Management Pack Tasks on page 34 30 Novell Linux Management Pack 1.0.1 for System Center Operations Manager

DHCP Service Management Pack Classes Class Display Name Description Properties Novell SLES 10 DHCP Service, Novell SLES 11 DHCP Service, Novell RHEL 5 DHCP Service DHCP service for Novell SLES 10, SLES 11, or RHEL 5 Operating Systems Domain Name Service Name System Name Service Description Install Date Start Mode Started Host Operating System Display Name Novell SLES 10 DHCP Subnet, Novell SLES 11 DHCP Subnet, or Novell RHEL 5 DHCP Subnet DHCPservice subnet for SLES 10, SLES 11, or RHEL 5 Operating Systems Subnet Netmask Router Defined IP Addresses Used IP Addresses Free IP Addresses Description IP Address Ranges Component ID Display Name DHCP Service Management Pack Discoveries There are no discoveries associated with the Novell DHCP Service Management Pack. The SLES 10 DHCP Service Management Pack, the SLES 11 DHCP Service Management Pack, and the RHEL 5 DHCP Service Management Pack have these discovery attributes. Discovery Display Name Description Overrides DHCP Service Discovery Novell Linux SLES 10 DHCP Subnet Discovery, SLES 11 DHCP Subnet Discovery, RHEL 5 DHCP Subnet Discovery Finds all of the DHCP services that are currently running on SLES 10, SLES 11, and RHEL 5 systems. Finds all of the subnets for SLES 10, SLES 11, or RHEL 5 systems that are currently running the DHCP service. True by Interval parameter is set to 600 seconds (10 minutes) by True by Interval parameter is set to 601 seconds (10 minutes, 1 second) by Understanding Management Pack Operations 31

DHCP Service Management Pack Monitors Monitor Information DHCP Agent Alerts Monitor Description: Checks for errors or warnings that have occurred within the DHCP monitoring agent itself. If an error or warning occurs, you can find more information through the Health Explorer diagnostics. When the errors or warnings are resolved. run the recovery task to clear the error messages. Overrides: Enabled parameter is set to False by Monitor Operational States DHCPNoAlerts (state is Healthy) DHCPAlerts (state is Warning) Errors or warnings might occur within the DHCP monitoring agent itself due to unforeseen changes to the DHCP service. This monitor allows the administrator to view and resolve any agent error or warning. Monitor Alerts DHCP Service Error Alert Generated: When the monitor is in a warning health state Monitor Diagnostics and Recoveries Diagnostic Show DHCP Service Agent Alerts Description: Seeks, gathers, and displays all generated error messages. Run Automatically: Yes Recovery Clear DHCP Service Agent Alerts Description: Clears stored error messages pertaining to this service from provider storage. Run Automatically: No Recalc. Monitor State: Yes Interval parameter is set to 300 seconds (5 minutes) by DHCP Service State Monitor Description: Checks the status of the DHCP service daemon by running a WSMan query. If you receive an alert from this monitor, check the Diagnostic and Recovery results for further recommended actions. Overrides: Enabled parameter is set to Interval parameter is set to 300 seconds (5 minutes) by Running (state is Healthy) Optional (state is Warning) Not Running (state is Critical) An unhealthy state indicates that the DHCP service daemon is set to start automatically but is currently unavailable. A warning state indicates that the service is currently unavailable and must be started manually. DHCP Service Error Alert Generated: When the monitor is in a critical health state Diagnostic DHCP Service Running Diagnostic Description: Seeks, gathers, and displays all generated error messages. Run Automatically: Yes Recovery DHCP Service Running Recovery Description: Restarts the DHCP service. Run Automatically: No Recalc. Monitor State: No 32 Novell Linux Management Pack 1.0.1 for System Center Operations Manager

Monitor Information DHCP Used IP Addresses Performance Monitor Description: This monitor watches the available subnet leases. This is done by running a WSMan query, checking if the number of available leases is less than 10%. Overrides: Enabled parameter is set to Monitor Operational States UnderThreshold (state is Healthy) OverThreshold (state is Critical) An unhealthy state indicates that the number of available leases for subnets is below 10% of the total number of defined leases. Monitor Alerts DHCP Used IP Address Performance Monitor Generated: When the monitor is in a critical health state Monitor Diagnostics and Recoveries Diagnostic Description: Run Automatically: Recovery Description: Run Automatically: Recalc. Monitor State: Interval parameter is set to 300 seconds (5 minutes) by DHCP Service Management Pack Rules Rule Description Overrides Defined subnet IPs Free subnet IPs Used subnet IPs DHCP Provider Alerts rule The number of subnetwork IP addresses that are defined on this server. For more information, see RFC 2131, Dynamic Host Configuration Protocol (http://tools.ietf.org/html/rfc2131). The number of subnetwork IP addresses that are free (not assigned) on this server. For more information, see RFC 2131, Dynamic Host Configuration Protocol (http://tools.ietf.org/html/rfc2131). The number of subnetwork IP addresses that are used on this machine. For more information, see RFC 2131, Dynamic Host Configuration Protocol (http://tools.ietf.org/html/rfc2131). Rule to monitor the DHCP agent itself. The rule generates alerts that correspond to any agent based errors. True by Interval parameter is set to 600 seconds (10 minutes) by True by Interval parameter is set to 600 seconds (10 minutes) by True by Interval parameter is set to 600 seconds (10 minutes) by True by Understanding Management Pack Operations 33

DHCP Service Management Pack Tasks Task Stop DHCP Service Start DHCP Service Restart DHCP Service Description Stops the DHCP Service. Starts the DHCP Service. Restarts the DHCP Service. 3.3.2 Appearance of the DHCP Service Management Pack in Operations Manager DHCP Service Management Pack General Views on page 34 DHCP Service Management Pack Health Views on page 34 DHCP Service Management Pack General Views View Name DHCP Service DHCP Service Alerts Information Displayed (Column Names) State Service Name System Name Host Operating System Path Source Name Resolution State Created Age DHCP Service Management Pack Health Views View Name DHCP Service Novell Linux DHCP Subnet State Information Displayed (column Names) State Service Name System Name Host Operating System State Name Path 34 Novell Linux Management Pack 1.0.1 for System Center Operations Manager

Access to the DHCP Service Tasks is found on the right-hand Actions view of the Operations Manager Console. Figure 3-3 DHCP Service Tasks in the Operations Manager Console 3.4 DNS Service Management Pack Section 3.4.1, Parts of the DNS Service Management Pack, on page 35 Section 3.4.2, Appearance of the DNS Service Management Pack in Operations Manager, on page 40 3.4.1 Parts of the DNS Service Management Pack DNS Service Management Pack Classes on page 35 DNS Service Management Pack Discoveries on page 36 DNS Service Management Pack Monitors on page 36 DNS Service Management Pack Rules on page 38 DNS Service Management Pack Tasks on page 40 DNS Service Management Pack Classes Class Display Name Description Properties Novell Enterprise Linux DNS Service Novell Enterprise Linux DNS Zone DNS service for Enterprise Linux Operating systems DNS service for Enterprise Linux Operating System Number of Zones Recursive Clients Hard Limit TCP Max Clients Zone Statistics Enabled Service Name System Name Service Description Install Date Start Mode Started Host Operating System Display Name Zone Description Component ID Display Name Understanding Management Pack Operations 35

DNS Service Management Pack Discoveries There are no discoveries associated with the Novell DNS Service Management Pack. The SLES 10 DNS Service Management Pack, the SLES 11 DNS Service Management Pack, and the RHEL 5 DNS Service Management Pack have these discovery attributes. Discovery Display Name Description Overrides DNS Service Discovery Finds all of the DNS services that are currently running on SLES 10, SLES 11, and RHEL 5 systems. Interval parameter is set to 600 seconds (10 minutes) by DNS Service Zone Discovery Finds all of the zones for SLES 10, SLES 11, and RHEL 5 systems that are currently running the DNS service. Interval parameter is set to 601 seconds (10 minutes, 1 second) by DNS Service Management Pack Monitors Monitor Information Monitor Operational States Monitor Alerts Monitor Diagnostics and Recoveries DNS Zone Statistics Enabled Monitor Description: ZoneStatisticsEnabled (state is Healthy) ZoneStatisticsDisabled (state is Warning) DNS Service Zone Statistics Enabled Monitor Diagnostic Description: Checks the enabled state of zone statistics gathering functionality of the DNS service daemon. Enabling zone statistics is an optional function. Any warning state indicates that the DNS service zone statistics gathering functionality is currently in a disabled state. Generated: When the monitor is in a warning health state Run Automatically: Recovery Description: Run Automatically: Overrides: Recalc. Monitor State: Enabled parameter is set to False by Interval parameter is set to 300 seconds (5 minutes) by 36 Novell Linux Management Pack 1.0.1 for System Center Operations Manager

Monitor Information Monitor Operational States Monitor Alerts DNS Agent Alerts Monitor Description: Checks for errors or warning that have occurred within the DNS monitoring agent itself. If an error or warning occurs, more information can be found through the Health Explorer diagnostics. Overrides: Enabled parameter is set to False by DNSNoAlerts (state is Healthy) DNSAlerts (state is Warning) Errors or warnings can occur within the DNS monitoring agent itself due to unforeseen changes to the DNS service. This monitor lets the administrator view and resolve any agent error or warning. DNS Service Error Alert Generated: When the monitor is in a warning health state Monitor Diagnostics and Recoveries Diagnostic Show DNS Service Agent Alerts Description: Seeks, gathers, and displays all generated error messages. Run Automatically: Yes Recovery Clear DNS Service Agent Alerts Description: Clears the alerts and resets the health state. Run Automatically: No Recalc. Monitor State: Yes Interval parameter is set to 300 seconds (5 minutes) by DNS Service State Monitor Description: Checks the status of the DNS service daemon by running a WSMan query to check if the DNS daemon is running. Overrides: Enabled parameter is set to True by Interval parameter is set to 300 seconds (5 minutes) by Running (state is Healthy) Optional (state is Warning) Not Running (state is Critical) An unhealthy state indicates that the DNS service daemon is set to start automatically but it is currently unavailable. A warning state indicates that the service is currently unavailable but must be started manually. DNS Service State Monitor Generated: When the monitor is in a critical health state If you receive an alert from this monitor, check the Diagnostic and Recovery results to see if further action is required. Diagnostic DNS Service Running Diagnostic Description: Determines if the DNS service is running. Run Automatically: Yes Recovery DNS Service Running Recovery Description: Clears the alerts and resets the health state. Run Automatically: No Recalc. Monitor State: No Understanding Management Pack Operations 37

DNS Service Management Pack Rules Rule Description Overrides Zone Failures For information, see the Microsoft TechNet article: How DNS Works. (http:// technet.microsoft.com/en-us/library/ cc772774(ws.10).aspx) Enabled parameter is set to Interval parameter is set to 600 seconds (10 minutes) by Zone NXDomain Zone NXRRset A zone name that should exist but does not exist. For information, see the Microsoft TechNet article: How DNS Works. (http:// technet.microsoft.com/en-us/library/ cc772774(ws.10).aspx) A zone resource record set that should exist does not exist. For information, see the Microsoft TechNet article: How DNS Works. (http:// technet.microsoft.com/en-us/library/ cc772774(ws.10).aspx) Enabled parameter is set to Interval parameter is set to 600 seconds (10 minutes) by Enabled parameter is set to Interval parameter is set to 600 seconds (10 minutes) by Zone Recursion For information, see the Microsoft TechNet article: How DNS Works. (http:// technet.microsoft.com/en-us/library/ cc772774(ws.10).aspx) Enabled parameter is set to Interval parameter is set to 600 seconds (10 minutes) by Zone Referral Zone Success Failed Resolutions NXDomain For information, see the Microsoft TechNet article: How DNS Works. (http:// technet.microsoft.com/en-us/library/ cc772774(ws.10).aspx) For information, see the Microsoft TechNet article: How DNS Works. (http:// technet.microsoft.com/en-us/library/ cc772774(ws.10).aspx) For information, see the Microsoft TechNet article: How DNS Works. (http:// technet.microsoft.com/en-us/library/ cc772774(ws.10).aspx) For information, see the Microsoft TechNet article: How DNS Works. (http:// technet.microsoft.com/en-us/library/ cc772774(ws.10).aspx) Enabled parameter is set to Interval parameter is set to 600 seconds (10 minutes) by Enabled parameter is set to Interval parameter is set to 600 seconds (10 minutes) by Enabled parameter is set to Interval parameter is set to 600 seconds (10 minutes) by Enabled parameter is set to Interval parameter is set to 600 seconds (10 minutes) by 38 Novell Linux Management Pack 1.0.1 for System Center Operations Manager

Rule Description Overrides NXRRset Provider Alerts Rule For information, see the Microsoft TechNet article: How DNS Works. (http:// technet.microsoft.com/en-us/library/ cc772774(ws.10).aspx) For information, see the Microsoft TechNet article: How DNS Works. (http:// technet.microsoft.com/en-us/library/ cc772774(ws.10).aspx) Enabled parameter is set to Interval parameter is set to 600 seconds (10 minutes) by Enabled parameter is set to Recursion SOA Queries in Progress Successful Resolutions # TCP Clients Deferred Transfers Running Transfers For information, see the Microsoft TechNet article: How DNS Works. (http:// technet.microsoft.com/en-us/library/ cc772774(ws.10).aspx) For information, see the Microsoft TechNet article: How DNS Works. (http:// technet.microsoft.com/en-us/library/ cc772774(ws.10).aspx) For information, see the Microsoft TechNet article: How DNS Works. (http:// technet.microsoft.com/en-us/library/ cc772774(ws.10).aspx) For information, see the Microsoft TechNet article: How DNS Works. (http:// technet.microsoft.com/en-us/library/ cc772774(ws.10).aspx) For information, see the Microsoft TechNet article: How DNS Works. (http:// technet.microsoft.com/en-us/library/ cc772774(ws.10).aspx) For information, see the Microsoft TechNet article: How DNS Works. (http:// technet.microsoft.com/en-us/library/ cc772774(ws.10).aspx) Enabled parameter is set to Interval parameter is set to 600 seconds (10 minutes) by Enabled parameter is set to Interval parameter is set to 600 seconds (10 minutes) by Enabled parameter is set to Interval parameter is set to 600 seconds (10 minutes) by Enabled parameter is set to Interval parameter is set to 600 seconds (10 minutes) by Enabled parameter is set to Interval parameter is set to 600 seconds (10 minutes) by Enabled parameter is set to Interval parameter is set to 600 seconds (10 minutes) by Understanding Management Pack Operations 39

DNS Service Management Pack Tasks Task Disable Zone Statistics Enable Zone Statistics Description If disabled, the server does not collect statistical data on all zones. if enabled, the server collects statistical data on all zones (unless specifically turned off on a per-zone basis by specifying zone-statistics no in the zone statement). These statistics may be accessed using rndc stats, which dumps them to the file listed in the statistics-file options. This option may be specified in a zone or a 'global' options statement. Restart DNS Service Start DNS Service Stop DNS Service Restarts the DNS Service. Starts the DNS Service. Stops the DNS Service. 3.4.2 Appearance of the DNS Service Management Pack in Operations Manager DNS Service Management Pack General Views on page 40 DNS Service Management Pack Health Views on page 41 DNS Service Management Pack General Views View Name DNS Service DNS Service Alerts Information Displayed (Column Names) State Service Name Path Zone Statistics Enabled Path Source Name Resolution State Created Age 40 Novell Linux Management Pack 1.0.1 for System Center Operations Manager

DNS Service Management Pack Health Views View Name Information Displayed (column Names) DNS Services State Service Name System Name Host Operating System DNS Zones Zone Path Access to the DNS Service Tasks is found on the right-hand Actions view of the Operations Manager Console. Figure 3-4 DNS Service Tasks in the Operations Manager Console 3.5 Firewall Service Management Pack Section 3.5.1, Parts of the Firewall Service Management Pack, on page 41 Section 3.5.2, Appearance of the Firewall Service Management Pack in Operations Manager, on page 46 3.5.1 Parts of the Firewall Service Management Pack Firewall Service Management Pack Classes on page 42 Firewall Service Management Pack Discoveries on page 42 Firewall Service Management Pack Monitors on page 43 Firewall Service Management Pack Rules on page 45 Firewall Service Management Pack Tasks on page 45 Understanding Management Pack Operations 41

Firewall Service Management Pack Classes Class Display Name Description Properties Novell Enterprise Linux Firewall Chain Rule Chain for Enterprise Linux Firewall Service Chain Policy References Chain Tracking Enabled Component ID Display Name Novell Enterprise Linux Firewall Rule Novell Enterprise Linux Firewall Service Rule for Enterprise Linux Firewall Service Firewall service for Enterprise Linux Operating Systems Chain Rule Source IP Destination IP Protocol Target Input Interface Output Interface Opt Component ID Display Name Protocol Tracking Enabled Service Name System Name Service Description Install Date Start Mode Started Host Operating System Display Name Firewall Service Management Pack Discoveries There are no discoveries associated with the Novell Enterprise Linux Firewall Service Management Pack. The SLES 10 Firewall Service Management Pack and the SLES 11 Firewall Service Management Pack have these discovery attributes. 42 Novell Linux Management Pack 1.0.1 for System Center Operations Manager

Discovery Display Name Description Overrides Firewall Service Discovery Firewall Chain Discovery Finds all of the firewall services that are currently running on SLES 10 and SLES 11 systems. Finds all of the firewall chains that are currently running on SLES 10 and SLES 11 systems. True by Interval parameter is set to 600 seconds (10 minutes) by True by Interval parameter is set to 601 seconds (10 minutes, 1 second) by Firewall Rule Discovery Finds all of the firewall rules for SLES 10 and SLES 11 systems that are currently running the firewall service. True by Interval parameter is set to 601 seconds (10 minutes, 1 second) by Firewall Service Management Pack Monitors Monitor Information Monitor Operational States Monitor Alerts Monitor Diagnostics and Recoveries Firewall Rule Chain Tracking Enabled Monitor Description: Checks the status of the network traffic tracking rules for each firewall rule chain. this is done by running a WSMan query to invoke a tracking enabled method. This method lists the IPtables rules for a specific chain and determines if a TRAFFIC_ACCT rule has been added to the chain. ChainTrackingEnabled (state is Healthy) Firewall Rule Chain ChainTrackingDisabled Tracking Enabled (state is Warning) Monitor If you receive an alert from this monitor, check the Diagnostic and Recovery results to see if further action is required. A warning state indicates that either the TRAFFIC- ACCT chain and/or the tracking rule is not added to the specific chain. Generated: When the monitor is in a critical health state Diagnostic Description: Run Automatically: Recovery Description: Run Automatically: Recalc. Monitor State: Overrides: Enabled parameter is set to False by Interval parameter is set to 300 seconds (5 minutes) by Understanding Management Pack Operations 43

Monitor Information Firewall Agent Alerts Monitor Description: Produces alerts if the Firewall agent is running on a Linux machine (CIM provider). If there are problems while running, the monitor generates error messages to indicate the fault in the CIM provider. Monitor Operational States FirewallNoAlerts (state is Healthy) FirewallAlerts (state is Warning) Monitor Alerts Firewall Service Zone Statistics Enabled Monitor Generated: When the monitor is in a warning health state Monitor Diagnostics and Recoveries Diagnostic Description: Run Automatically: Recovery Description: Run Automatically: Overrides: Enabled parameter is set to False by Recalc. Monitor State: Interval parameter is set to 300 seconds (5 minutes) by Firewall Service State Monitor Description: Checks the status of the Firewall Service by running a WSMan query to check if the service has been started. Overrides: Enabled parameter is set to True by Interval parameter is set to 300 seconds (5 minutes) by Running (state is Healthy) Optional (state is Warning) Not Running (state is Critical) An unhealthy stat indicates that the Firewall Service daemon is set to start automatically, but it is currently unavailable. A warning state indicates that the service is currently unavailable and must be started manually. Firewall Service State Monitor Generated: When the monitor is in a critical health state If you receive an alert from this monitor, check the Diagnostic and Recovery rules to see if further action is required. Diagnostic Firewall Service Running Diagnostic Description: Determines if the Firewall Service is running. Run Automatically: Yes Recovery Firewall Service Running Recovery Description: Clears the alerts and resets the health state. Run Automatically: No You can attempt to restarted the Firewall service manually by running the service SuSEfirewall2.start command. Recalc. Monitor State: No 44 Novell Linux Management Pack 1.0.1 for System Center Operations Manager

Firewall Service Management Pack Rules Rule Description Overrides Packet Count for Rule Chain Packet count for firewall chain. True by Interval parameter is set to 600 seconds (10 minutes) by All Rules Packet Count for Monitored Chains ICMP Rules Packet Count for Monitored Chains Number of combined packets for all rules within a chain. Number of ICMP rules packets for firewall chain. True by Interval parameter is set to 600 seconds (10 minutes) by True by Interval parameter is set to 600 seconds (10 minutes) by Firewall Provider Alert Rule Monitors the Firewall agent itself and generates alerts that correspond to any agent based errors. True by TCP Rules Packet Count for Monitored Chains UDP Rules Packet Count for Monitored Chains Number of TCP packets for monitored chain. Number of UDP rules packets for monitored chains. True by Interval parameter is set to 600 seconds (10 minutes) by True by Interval parameter is set to 600 seconds (10 minutes) by Firewall Service Management Pack Tasks Task Disable Chain Tracking Enable Chain Tracking Enable Firewall Monitoring Per Protocol Disable Firewall Monitoring Per Protocol Restart Firewall Service Description Disable the firewall chain tracking. Enable the firewall chain tracking. Enable the firewall per protocol tracking. Disable the firewall per protocol tracking. Restarts the firewall service. Start Firewall Service Starts the firewall service. Understanding Management Pack Operations 45

Task Description Stop Firewall Service Stops the firewall service. 3.5.2 Appearance of the Firewall Service Management Pack in Operations Manager Firewall Service Management Pack General Views on page 46 Firewall Service Management Pack Health Views on page 46 Firewall Service Management Pack General Views View Name Firewall Service Firewall Service Alerts Information Displayed (Column Names) State Service Name Protocol Tracking Enabled System Name Zone Statistics Enabled Path Source Name Resolution State Created Age Firewall Service Management Pack Health Views View Name Firewall Service Firewall Rule Chains Information Displayed (column Names) State Service Name Protocol Tracking Enabled System Name Host Operating System Chain Path Policy Chain Tracking Enabled 46 Novell Linux Management Pack 1.0.1 for System Center Operations Manager

View Name Firewall Rules Information Displayed (column Names) Display Name Target Path Rule Access to the Firewall Service Tasks is found on the right-hand Actions view of the Operations Manager Console. Figure 3-5 Firewall Service Tasks in the Operations Manager Console 3.6 NFS Service Management Pack Section 3.6.1, Parts of the NFS Service Management Pack, on page 47 Section 3.6.2, Appearance of the NFS Service Management Pack in Operations Manager, on page 52 3.6.1 Parts of the NFS Service Management Pack NFS Service Management Pack Classes on page 47 NFS Service Management Pack Discoveries on page 48 NFS Service Management Pack Monitors on page 49 NFS Service Management Pack Rules on page 50 NFS Service Management Pack Tasks on page 51 NFS Service Management Pack Classes Class Display Name Description Properties Novell Enterprise Linux NFS Share NFS Share for Enterprise Linux Operating System Allowed Clients Description Element Name Sharing Directory Options Current Clients Component ID Display Name Understanding Management Pack Operations 47

Class Display Name Description Properties Novell Enterprise Linux NFS Service NFS service for Enterprise Linux Operating System Service Name System Name Service Description Install Date Start Mode Started Host Operating System Display Name NFS Service Management Pack Discoveries There are no discoveries associated with the Novell Enterprise Linux NFS Service Management Pack. The SLES 10 NFS Service Management Pack, the SLES 11 NFS Service Management Pack, and the RHEL 5 NFS Service Management Pack have these discovery attributes. Discovery Display Name Description Overrides NFS Service Discovery NFS Share Discovery NFS Service discovery finds all of the NFS services that are currently running on SLES 10, SLES 11, and RHEL 5 systems. NFS Share discovery finds all of the shares for SLES 10, SLESS 11, and RHEL 5 systems that are currently running the NFS service. Interval parameter is set to 600 seconds (10 minutes) by Interval parameter is set to 601 seconds (10 minutes, 1 second) by 48 Novell Linux Management Pack 1.0.1 for System Center Operations Manager

NFS Service Management Pack Monitors Monitor Information NFS Agent Alerts Monitor Description: Produces alerts if the NFS agent is running on a Linux machine (CIM provider). If there are problems while running, the monitor generates error messages to indicate the fault in the CIM provider. Overrides: Enabled parameter is set to False by Interval parameter is set to 300 seconds (5 minutes) by Monitor Operational States NFSNoAlerts (state is Healthy) NFSAlerts (state is Warning) If this monitor is enabled, we recommend that you disable the agent extension rule. Monitor Alerts NFS Service Error Alert Generated: When the monitor is in a warning health state Errors or warnings might occur within the NFS monitoring agent itself due to unforeseen changes to the NFS service. Monitor Diagnostics and Recoveries Diagnostic Display Name: Show NFS Service Agent Alerts Description: Seeks, gathers, and displays all generated error messages. Run Automatically: Yes Recovery Clear NFS Service Agent Alerts Description: Clears stored error messages pertaining to this service from provider storage. Run Automatically: No Recalc. Monitor State: Yes NFS Service State Monitor Description: Checks the status of the NFS service by running a WSMan query that determines whether the NFS daemon is running. Overrides: Enabled parameter is set to True by Interval parameter is set to 300 seconds (5 minutes) by Running (state is Healthy) Optional (state is Warning) Not Running (state is Critical) An unhealthy state indicates that the NFS service daemon is set to start automatically but is currently unavailable. A warning state indicates that the service is currently unavailable and must be started manually. NFS Service State Monitor Generated: When the monitor is in a critical health state Diagnostic Display Name: Description: Run Automatically: Recovery Description: Run Automatically: Recalc. Monitor State: Understanding Management Pack Operations 49

NFS Service Management Pack Rules Rule Description Overrides All NFS Network Packets Count of all NFS Network packets. For information about NFS, see the NFS sourceforge article (http:// nfs.sourceforge.net/). Interval parameter is set to 600 seconds (10 minutes) by default). NFS Access NFS Create NFS Make Directory NFS Read NFS Remove NFS Rename NFS Remove Directory For information about NFS, see the NFS sourceforge article (http:// nfs.sourceforge.net/). For information about NFS, see the NFS sourceforge article (http:// nfs.sourceforge.net/). For information about NFS, see the NFS sourceforge article (http:// nfs.sourceforge.net/). For information about NFS, see the NFS sourceforge article (http:// nfs.sourceforge.net/). For information about NFS, see the NFS sourceforge article (http:// nfs.sourceforge.net/). For information about NFS, see the NFS sourceforge article (http:// nfs.sourceforge.net/). For information about NFS, see the NFS sourceforge article (http:// nfs.sourceforge.net/). Interval parameter is set to 600 seconds (10 minutes) by default). Interval parameter is set to 600 seconds (10 minutes) by default). Interval parameter is set to 600 seconds (10 minutes) by default). Interval parameter is set to 600 seconds (10 minutes) by default). Interval parameter is set to 600 seconds (10 minutes) by default). Interval parameter is set to 600 seconds (10 minutes) by default). Interval parameter is set to 600 seconds (10 minutes) by default). 50 Novell Linux Management Pack 1.0.1 for System Center Operations Manager

Rule Description Overrides NFS Write Number of NFS Exports For information about NFS, see the NFS sourceforge article (http:// nfs.sourceforge.net/). For information about NFS, see the NFS sourceforge article (http:// nfs.sourceforge.net/). Interval parameter is set to 600 seconds (10 minutes) by default). Interval parameter is set to 600 seconds (10 minutes) by default). Number of NFS Client Mounts Number of NFS Users NFS Provider Alert Rule NFS RPC Bad Authentication NFS RPC Bad Calls All NFS RPC Calls For information about NFS, see the NFS sourceforge article (http:// nfs.sourceforge.net/). For information about NFS, see the NFS sourceforge article (http:// nfs.sourceforge.net/). For information about NFS, see the NFS sourceforge article (http:// nfs.sourceforge.net/). For information about NFS and RPC, see the NFS sourceforge article (http://nfs.sourceforge.net/). For information about NFS and RPC, see the NFS sourceforge article (http://nfs.sourceforge.net/). For information about NFS and RPC, see the NFS sourceforge article (http://nfs.sourceforge.net/). Interval parameter is set to 600 seconds (10 minutes) by default). Interval parameter is set to 600 seconds (10 minutes) by default). Interval parameter is set to 600 seconds (10 minutes) by default). Interval parameter is set to 600 seconds (10 minutes) by default). Interval parameter is set to 600 seconds (10 minutes) by default). NFS Service Management Pack Tasks Task Restart NFS Service Description Restarts the NFS Service on the SLES server. Understanding Management Pack Operations 51

Task Start NFS Service Stop NFS Service Description Starts the NFS Service on the SLES server. Stops the NFS Service on the SLES server. 3.6.2 Appearance of the NFS Service Management Pack in Operations Manager NFS Service Management Pack General Views on page 52 NFS Service Management Pack Health Views on page 52 NFS Service Management Pack General Views View Name NFS Service NFS Alert View Information Displayed (Column Names) State Service Name System Name Host Operating System Path Source Name Resolution State Created Age NFS Service Management Pack Health Views View Name NFS Service NFS Share Information Displayed (column Names) State Service Name System Name Host Operating System Display Name Path Access to the NFS Service Tasks is found on the right-hand Actions view of the Operations Manager Console. 52 Novell Linux Management Pack 1.0.1 for System Center Operations Manager

Figure 3-6 NFS Service Tasks in the Operations Manager Console 3.7 OpenLDAP Service Management Pack Section 3.7.1, Parts of the OpenLDAP Service Management Pack, on page 53 Section 3.7.2, Appearance of the OpenLDAP Service Management Pack in Operations Manager, on page 60 3.7.1 Parts of the OpenLDAP Service Management Pack OpenLDAP Classes on page 53 OpenLDAP Service Discoveries on page 54 OpenLDAP Service Monitors on page 55 OpenLDAP Service Rules on page 57 OpenLDAP Service Tasks on page 59 OpenLDAP Classes Class Display Name Description Properties OpenLDAP Connection OpenLDAP connection User Rdn Local Address Peer Address Peer Domain Listener Caption Component ID Display Name Understanding Management Pack Operations 53

Class Display Name Description Properties Novell Enterprise Linux OpenLDAP Service OpenLDAP service for Enterprise Linux Operating Systems Databases Supported Backends Monitor Status Service Name System Name Service Description Install Date Start Mode Started Host Operating System Display Name OpenLDAP Service Discoveries There are no discoveries associated with the Novell Enterprise Linux OpenLDAP Service Management Pack. The SLES 10 OpenLDAP Service Management Pack, the SLES 11 OpenLDAP Service Management Pack and the RHEL 5 OpenLDAP Service Management Pack have these discovery attributes. Discovery Display Name Description Overrides OpenLDAP Service Discovery Finds all of the OpenLDAP services that are currently running on SLES 10, SLES 11, and RHEL 5 systems. Interval parameter is set to 600 seconds (10 minutes) by OpenLDAP Service Connection Discovery Finds all of the connections for SLES 10, SLES 11, and RHEL 5 systems that are currently running the OpenLDAP service. Interval parameter is set to 601 seconds (10 minutes, 1 second) by 54 Novell Linux Management Pack 1.0.1 for System Center Operations Manager

OpenLDAP Service Monitors Monitor Information Display Name: OpenLDAP Monitoring Service Description: Checks the status of the OpenLDAP internal monitoring functionality. Monitor Operational States OpenLDAPMonitorEnabled (state is Healthy) OpenLDAPMonitorDisabled (state is Warning) An unhealthy state indicates that the OpenLDAP internal monitoring functionality has not been enabled. This functionality is optional. Monitor Alerts OpenLDAP Monitoring Service Monitor Generated: When the monitor is in a warning health state Monitor Diagnostics and Recoveries Diagnostic Open LDAP Monitor Status Diagnostic Description: Determines whether the OpenLDAP internal monitoring functionality has been enabled. Run Automatically: Yes Recovery Enable OpenLDAP Monitoring Service Description: Enables the OpenLDAP Monitoring Service Overrides: Run Automatically: No Enabled parameter is set to False by Recalc. Monitor State: Yes Interval parameter is set to 300 seconds (5 minutes) by Understanding Management Pack Operations 55

Monitor Information Display Name: OpenLDAP Agent Alerts Monitor Description: Produces alerts if the OpenLDAP agent is running on a Linux machine (CIM provider). If there are problems while running, the monitor generates error messages to indicate the fault in the CIM provider. Overrides: Enabled parameter is set to False by Monitor Operational States OpenLDAPNoAlerts (state is Healthy) OpenLDAPAlerts (state is Warning) Monitor Alerts OpenLDAP Service Error Alert Generated: When the monitor is in a warning health state This monitor is handled by a rule that produces informational alerts rather than changing the health state of the service. If the monitor is enabled, we recommend that you disable the agent extension rule. Monitor Diagnostics and Recoveries Diagnostic Show OpenLDAP Service Agent Alerts Description: Seeks, gathers, and displays all generated error messages. Run Automatically: Yes Recovery Clear OpenLDAP Service Agent Alerts Description: Clears stored error messages pertaining to this service from provider storage. Run Automatically: No Recalc. Monitor State: No Interval parameter is set to 300 seconds (5 minutes) by 56 Novell Linux Management Pack 1.0.1 for System Center Operations Manager

Monitor Information Display Name: OpenLDAP Service State Monitor Description: Checks the status of the OpenLDAP service by running a WSMan query that checks if the OpenLDAP daemon is running. Overrides: Enabled parameter is set to True by Monitor Operational States Running (state is Healthy) Optional (state is Warning) Not Running (state is Critical) An unhealthy state indicates that the OpenLDAP service daemon is set to start automatically, but is currently unavailable. A warning state indicates that the service is currently unavailable and must be started manually. Monitor Alerts OpenLDAP Service State Monitor Generated: When the monitor is in a critical health state If your receive an alert from this monitor, check the Diagnostic and Recovery results to see if further action is required. Monitor Diagnostics and Recoveries Diagnostic OpenLDAP Service Running Diagnostic Description: Checks the running state of the OpenLDAP service. Run Automatically: Yes Recovery OpenLDAP Service Running Recovery. Description: Clears stored error messages pertaining to this service. Run Automatically: No Recalc. Monitor State: No Interval parameter is set to 300 seconds (5 minutes) by OpenLDAP Service Rules Rule Description Overrides Abandon Operations Add Operations Backload Threads For information, see the YoLinux LDAP Tutorial (http://www.yolinux.com/ TUTORIALS/LinuxTutorialLDAP.html). For information, see the YoLinux LDAP Tutorial (http://www.yolinux.com/ TUTORIALS/LinuxTutorialLDAP.html). The number of unfinished tasks submitted to the thread pool. For information, see the YoLinux LDAP Tutorial (http://www.yolinux.com/ TUTORIALS/LinuxTutorialLDAP.html). Interval parameter is set to 600 seconds (10 minutes) by Interval parameter is set to 600 seconds (10 minutes) by Interval parameter is set to 600 seconds (10 minutes) by Understanding Management Pack Operations 57

Rule Description Overrides Bind Operations Compare Operations For information, see the YoLinux LDAP Tutorial (http://www.yolinux.com/ TUTORIALS/LinuxTutorialLDAP.html). For information, see the YoLinux LDAP Tutorial (http://www.yolinux.com/ TUTORIALS/LinuxTutorialLDAP.html). Interval parameter is set to 600 seconds (10 minutes) by Interval parameter is set to 600 seconds (10 minutes) by Current Connections Delete Operations Total Entries Extended Operations IO Bytes Modify Operations ModRdn Operations OpenLDAP Provider Alert Rule For information, see the YoLinux LDAP Tutorial (http://www.yolinux.com/ TUTORIALS/LinuxTutorialLDAP.html). For information, see the YoLinux LDAP Tutorial (http://www.yolinux.com/ TUTORIALS/LinuxTutorialLDAP.html). For information, see the YoLinux LDAP Tutorial (http://www.yolinux.com/ TUTORIALS/LinuxTutorialLDAP.html). For information, see the YoLinux LDAP Tutorial (http://www.yolinux.com/ TUTORIALS/LinuxTutorialLDAP.html). For information, see the YoLinux LDAP Tutorial (http://www.yolinux.com/ TUTORIALS/LinuxTutorialLDAP.html). For information, see the YoLinux LDAP Tutorial (http://www.yolinux.com/ TUTORIALS/LinuxTutorialLDAP.html). For information, see the YoLinux LDAP Tutorial (http://www.yolinux.com/ TUTORIALS/LinuxTutorialLDAP.html). Generates alerts that relate to error conditions found in the OpenLDAP provider itself. Interval parameter is set to 600 seconds (10 minutes) by Interval parameter is set to 600 seconds (10 minutes) by Interval parameter is set to 600 seconds (10 minutes) by Interval parameter is set to 600 seconds (10 minutes) by Interval parameter is set to 600 seconds (10 minutes) by Interval parameter is set to 600 seconds (10 minutes) by Interval parameter is set to 600 seconds (10 minutes) by 58 Novell Linux Management Pack 1.0.1 for System Center Operations Manager

Rule Description Overrides Read Waiters Referrals For information, see the YoLinux LDAP Tutorial (http://www.yolinux.com/ TUTORIALS/LinuxTutorialLDAP.html). For information, see the YoLinux LDAP Tutorial (http://www.yolinux.com/ TUTORIALS/LinuxTutorialLDAP.html). Interval parameter is set to 600 seconds (10 minutes) by Interval parameter is set to 600 seconds (10 minutes) by Search Operations Total Operations Unbind Operations Write Waiters For information, see the YoLinux LDAP Tutorial (http://www.yolinux.com/ TUTORIALS/LinuxTutorialLDAP.html). For information, see the YoLinux LDAP Tutorial (http://www.yolinux.com/ TUTORIALS/LinuxTutorialLDAP.html). For information, see the YoLinux LDAP Tutorial (http://www.yolinux.com/ TUTORIALS/LinuxTutorialLDAP.html). For information, see the YoLinux LDAP Tutorial (http://www.yolinux.com/ TUTORIALS/LinuxTutorialLDAP.html). Interval parameter is set to 600 seconds (10 minutes) by Interval parameter is set to 600 seconds (10 minutes) by Interval parameter is set to 600 seconds (10 minutes) by Interval parameter is set to 600 seconds (10 minutes) by OpenLDAP Service Tasks Task Enable OpenLDAP Monitoring Restart OpenLDAP Service Start OpenLDAP Service Stop OpenLDAP Service Description Adds the statement database monitor to the slapd.conf file. After invoking this task, the OpenLDAP server requires a restart. Restarts the OpenLDAP Service. Starts the OpenLDAP Service. Stops the OpenLDAP Service. Understanding Management Pack Operations 59

3.7.2 Appearance of the OpenLDAP Service Management Pack in Operations Manager OpenLDAP Service General Views on page 60 OpenLDAP Service Health Views on page 60 OpenLDAP Service General Views View Name OpenLDAP Service OpenLDAP Service Alerts Information Displayed (Column Names) State Service Name Monitor Status System Name Host Operating System Path Source Name Resolution State Created Age OpenLDAP Service Health Views View Name OpenLDAP Service OpenLDAP Connections Information Displayed (column Names) State Service Name Monitor Status System Name Host Operating System Display Name Path Access to the OpenLDAP Service Tasks is found on the right-hand Actions view of the Operations Manager Console. Figure 3-7 OpenLDAP Service Tasks in the Operations Manager Console 60 Novell Linux Management Pack 1.0.1 for System Center Operations Manager

3.8 Samba Service Management Pack Section 3.8.1, Parts of the Samba Service Management Pack, on page 61 Section 3.8.2, Appearance of the Samba Service Management Pack in Operations Manager, on page 66 3.8.1 Parts of the Samba Service Management Pack Samba Classes on page 61 Samba Service Discoveries on page 62 Samba Service Monitors on page 63 Samba Service Rules on page 66 Samba Service Tasks on page 66 Samba Classes Class Display Name Description Properties Samba Connection Samba connection User Name Group Client IP Address Component ID Display Name Samba Session Samba session Client Share Name Time Stamp Component ID Display Name Samba Share Samba share Browseable Read Only Share Name Caption Component ID Display Name Understanding Management Pack Operations 61

Class Display Name Description Properties Samba User Samba user NT User Name Domain Workstations Unix User Name Home Directory Drive Home Directory Full Name Logon Time Component ID Display Name Novell Enterprise Linux Samba Service Samba service for Enterprise Linux Operating Systems Has Homes MetaShare Has Printers MetaShare Print Service Workgroup Service Name System Name Service Description Install Date Start Mode Started Host Operating System Display Name Samba Service Discoveries There are no discoveries associated with the Novell Enterprise Linux Samba Service Management Pack. The SLES 10 Samba Service Management Pack, the SLES 11 Samba Service Management Pack, and the RHEL 5 Samba Service Management Pack have these discovery attributes. Discovery Display Name Description Overrides Samba Service Discovery Samba Service Connection Discovery Finds all of the Samba services that are currently running on SLES 10, SLES 11, and RHEL 5 systems. Finds all of the connections for SLES 10, SLES 11, and RHEL 5 systems that are currently running the Samba service. Interval parameter is set to 600 seconds (10 minutes) by False by Interval parameter is set to 601 seconds (10 minutes, 1 second) by 62 Novell Linux Management Pack 1.0.1 for System Center Operations Manager

Discovery Display Name Description Overrides Samba Service Session Discovery Samba Service Share Discovery Finds all of the sessions for SLES 10, SLES 11, and RHEL 5 systems that are currently running the Samba service. Finds all of the shares for SLES 10, SLES 11 and RHEL 5 systems that are currently running the Samba service. False by Interval parameter is set to 601 seconds (10 minutes, 1 second) by Interval parameter is set to 601 seconds (10 minutes, 1 second) by Samba Service User Discovery Finds all of the users for SLES 10, SLES 11, and RHEL 5 systems that are currently running the Samba service. Interval parameter is set to 601 seconds (10 minutes, 1 second) by Samba Service Monitors Monitor Information Monitor Operational States Monitor Alerts Monitor Diagnostics and Recoveries Samba Share State Description: Watches the availability of the Samba share by running a WSMan query to check if the share is available. Overrides: Enabled parameter is set to interval parameter is set to 300 seconds (5 minutes) by Enabled (state is Healthy) Disabled (state is Critical) Samba Share State Generated: When the monitor is in a critical health state If you receive an alert from this monitor, check the Diagnostic and Recovery results to determine if further action is required. Diagnostic None Description: Run Automatically: Recovery Description: Run Automatically: Recalc. Monitor State: Understanding Management Pack Operations 63

Monitor Information Monitor Operational States Monitor Alerts Samba User Status Monitor Description: Watches the enabled/disabled state of the Samba users by running a WSMan query to check the current state of the user object. Overrides: Enabled parameter is set to Interval parameter is set to 300 seconds (5 minutes) by Enabled (state is Healthy) Disabled (state is Critical) An unhealthy state indicates that the Samba user object has been disabled. Samba User Status Monitor Generated: When the monitor is in a critical health state If you receive an alert from this monitor, check the Diagnostic and Recovery results to determine if further action is required. Monitor Diagnostics and Recoveries Diagnostic None Description: Run Automatically: Recovery Description: Run Automatically: Recalc. Monitor State: OK (state is Healthy) Diagnostic None Samba User Account Locked Monitor Description: Watches the locked state of the Samba users by running a WSMan query to check the current state of the user object. Overrides: Enabled parameter is set to Interval parameter is set to 300 seconds (5 minutes) by Locked Out (state is Critical) An unhealthy state indicates that the Samba user object has been locked out due to multiple authentication failures. Samba User Account Locked Monitor Generated: When the monitor is in a critical health state If you receive an alert from this monitor, check the Diagnostic and Recovery results to determine if further action is required. Description: Run Automatically: Recovery Description: Run Automatically: Recalc. Monitor State: 64 Novell Linux Management Pack 1.0.1 for System Center Operations Manager

Monitor Information Monitor Operational States Monitor Alerts Samba Agent Alerts Monitor Description: Produces alerts if the Samba agent is running on a Linux machine (CIM provider). If there are problems while running, the monitor generates error messages to indicate the fault in the CIM provider. Overrides: SambaNoAlerts (state is Healthy) SambaAlerts (state is Warning) This monitor is handled by a rule that produces informational alerts rather than changing the health state of the server. If this monitor is enabled, we recommend that you disable the agent extension rule. Samba Service Error Alert Generated: When the monitor is in a warning health state Monitor Diagnostics and Recoveries Diagnostic Show Samba Service Agent Alerts Description: Seeks, gathers, and displays all generated error messages. Run Automatically: Yes Recovery Clear Samba Service Agent Alerts Description: Clears stored error messages pertaining to this service from provider storage. Run Automatically: No Recalc. Monitor State: Yes Enabled parameter is set to False by Interval parameter is set to 300 seconds (5 minutes) by Samba Service State Monitor Description: Checks the status of the Samba service daemons by running a WSMan query to determine if the Samba daemons are running. Overrides: Enabled parameter is set to Running (state is Healthy) Optional (state is Warning) Not Running (state is Critical) An unhealthy state indicates that the Samba service daemon is set to start automatically but is currently unavailable A warning state indicates that the service is currently unavailable and must be started manually. Samba Service State Monitor Generated: When the monitor is in a critical health state If you receive an alert from this monitor, check the Diagnostic and Recovery results to determine if further action is required. Diagnostic Samba Service Running Diagnostic Description: Determines if the Samba Service is running. Run Automatically: Yes Recovery Samba Service Running Recover. Description: Clears stored error messages from provider storage pertaining to this service. Run Automatically: No Recalc. Monitor State: No Interval parameter is set to 300 seconds (5 minutes) by Understanding Management Pack Operations 65

Samba Service Rules Rule Description Overrides Number of Samba Mounts Number of Samba mounts. Interval parameter is set to 600 seconds (10 minutes) by Number of Samba Shares Number of Samba Users Samba Provider Alert Rule Number of Samba shares. Number of Samba users. Generates alerts that relate to error conditions found in the Samba provider itself. Interval parameter is set to 600 seconds (10 minutes) by Interval parameter is set to 600 seconds (10 minutes) by Samba Service Tasks Task Description Disable Samba User Enable Samba User Restart Samba Services Start Samba Services Stop Samba Services Disables a Samba user. Enables a Samba user. Restarts the Samba (SMB and NMB) service. Starts the Samba (SMB and NMB) service. Stops the Samba (SMB and NMB) service 3.8.2 Appearance of the Samba Service Management Pack in Operations Manager Samba Service General Views on page 67 Samba Service Health Views on page 67 66 Novell Linux Management Pack 1.0.1 for System Center Operations Manager

Samba Service General Views View Name Samba Service Information Displayed (Column Names) State Service Name System Name Host Operating System Samba Service Alerts Path Source Name Resolution State Created Age Samba Service Health Views View Name Samba Service Samba Shares Samba Users Information Displayed (column Names) State Service Name System Name Host Operating System State Name Path NT User Name Unix User Name Domain Home Directory Access to the Samba Service Tasks is found on the right-hand Actions view of the Operations Manager Console. Figure 3-8 Samba Service Tasks in the Operations Manager Console Understanding Management Pack Operations 67

3.9 Linux Agent Extension Management Pack Section 3.9.1, Parts of the Linux Agent Extension Management Pack, on page 68 Section 3.9.2, Appearance of the Linux Agent Extension Status Management Pack in Operations Manager, on page 70 3.9.1 Parts of the Linux Agent Extension Management Pack Deploy Linux Agent Extension Classes on page 68 Deploy Linux Agent Extension Discoveries on page 68 Deploy Linux Agent Extension Monitors on page 69 Deploy Linux Agent Extension Diagnostics and Associated Recoveries on page 69 Deploy Linux Agent Extension Rules on page 70 Deploy Linux Agent Extension Tasks on page 70 Deploy Linux Agent Extension Classes Class Display Name Description Properties Novell Agent Extensions for SLES 10, SLES 11, and RHEL 5 computer system Discovered computer system for Novell Agent Extensions for SLES 10, SLES 11, and RHEL 5 Principal Name IP Address Network Name SSH Port Display Name Deploy Linux Agent Extension Discoveries Discovery Display Name Description Overrides Novell Agent Extensions for SLES 10, SLES 11 and RHEL 5 Discovery Finds all of the SLES 10, SLES 11, and RHEL 5 systems that are capable of installing the Novell management pack agents. True by Interval parameter is set to 600 seconds (10 minutes) by 68 Novell Linux Management Pack 1.0.1 for System Center Operations Manager

Deploy Linux Agent Extension Monitors Monitor Information Monitor Operational States Monitor Alerts Install Agent Monitor Description: Verifies the installation of the Novell Agent Extensions service providers for SLES 10, SLES 11, and RHEL 5 by running WSMan query to determine if the OMC providers are loaded and accessible through the CIMOM. Overrides: Enabled override value is set to Interval parameter is set to 300 seconds (5 minutes). StatusOK (state is Healthy) Statusfailed (state is Critical) An unhealthy state indicates that the Novell Agent Extensions service providers for SLES 10, SLES 11, and RHEL 5 are currently unavailable to System Center Operations Manager. During the installation of the Novell service providers for SLES 10, SLES 11, or RHEL 5, several files are copied from the Operations Manager server to the Linux computer. When the files are copied, and installation repository is mounted in the form of an ISO image and the components are installed from the repository. Install Agent State Monitor Generated: When the monitor is in a critical health state If you receive an alert from this monitor, check the Diagnostic and Recover results to determine if further action is required. An unhealthy state for this monitor could mean that the files were not correctly copied from the Operations Manager server, that the installation repository was incorrectly mounted, or that the OpenWSMan configuration was not established. One or more of these issues could result in the unavailability of the Novell service providers for SLES 10, SLES 11, and RHEL 5. Deploy Linux Agent Extension Diagnostics and Associated Recoveries Diagnostic Task Check installation of Novell service providers for SLES 10, SLES 11, and RHEL 5. Description: Verify that the Novell service providers for SLES 10, SLES 11, and RHEL 5 and supporting RPMs have been installed Run Automatically: Yes Recovery Task Recovery Install the Novell service providers for SLES 10,SLES 11, and RHEL 5 Description: Install the set of Novell service providers# for SLES 10, SLES 11, and RHEL 5 and supporting RPMs Run Automatically: No Recalc. Monitor State: No Understanding Management Pack Operations 69

Diagnostic Task Check zypper iso file Description: Check that the appropriate.iso file was successfully copied to the correct location. Run Automatically: Yes Recovery Task Recovery Copy the zypper ISO image file Description: Copy the zypper ISO image file to the Novell SLES 10, SLES 11, or RHEL 5 computer. This file will be mounted as a zypper installation repository. Check zypper repository source Description: Check that the.iso file was successfully added as a repository source. Run Automatically: Yes Run Automatically: No Recalc. Monitor State: No Recovery Mount the zypper ISO installation repository Description: Mount the ISO image file as a zypper installation repository. Run Automatically: No Recalc. Monitor State: No Recovery Restart SCX service Description: Restart the SCX service. This should be done after the Novell agent extensions have been installed. Run Automatically: No Recalc. Monitor State: No Deploy Linux Agent Extension Rules There are no Deploy Agent Extension rules for SLES 10, SLES 11, or RHEL 5 in the System Center Operations Manager console. Deploy Linux Agent Extension Tasks Task Install Novell Agent Extensions for SLES 10 (or SLES 11 or RHEL 5) Uninstall Novell Agent Extensions for SLES 10 (or SLES 11 or RHEL 5) Description Install the Novell Agent Extensions for SLES 10, SLES 11, or RHEL 5 to the target server. Uninstall the set of Novell Agent Extensions for SLES 10, SLES 11, or RHEL 5. 3.9.2 Appearance of the Linux Agent Extension Status Management Pack in Operations Manager SLES 10, SLES 11, or RHEL 5 Agent Extension Status General Views on page 71 70 Novell Linux Management Pack 1.0.1 for System Center Operations Manager

SLES 10, SLES 11, or RHEL 5 Agent Extension Status General Views View Name Novell Extensions for SLES 10 Computer System Status Novell Extensions for SLES 11 Computer System Status Novell Extensions for RHEL 5 Computer System Status Information Displayed (Column Names) State Name Path Novell Extensions for SLES 10 Alerts Novell Extensions for SLES 11 Alerts Novell Extensions for RHEL 5 Alerts Path Source Name Resolution State Created Age Access to the Novell Extension for SLES 10 Agent Tasks (also SLES 11 and RHEL 5) is found on the right-hand Actions view of the Operations Manager Console. Figure 3-9 Novell Extension for SLES 10 Agent Tasks in the Operations Manager Console 3.10 Novell Support Advisor Management Pack The Novell Support Advisor (NSA) is an automated self-help tool used to support and diagnose SUSE Linux Enterprise Server and other products. This tool provides customers with a streamlined way to perform both proactive and reactive system diagnostic tasks typically provided by Novell Technical Services, but using local, secure, and automated methods. The NSA is installed with the other SUSE Linux Enterprise Management Packs included in this product (SLES 10 and SLES 11). When installed as a separate product, the NSA has its own console. In this product however, NSA functions are integrated to be displayed in the System Center Operations Manager. For more information about the Novell Support Advisor, see the Novell Support Advisor (http:// support.novell.com/advisor/) page on the Novell Web site. Section 3.10.1, Parts of the Novell Support Advisor Management Pack, on page 72 Section 3.10.2, Appearance of the Novell Support Advisor Management Pack in Operations Manager, on page 94 Understanding Management Pack Operations 71

3.10.1 Parts of the Novell Support Advisor Management Pack Novell Support Advisor Classes on page 72 Novell Support Advisor Discoveries on page 81 Novell Support Advisor Monitors on page 84 Novell Support Advisor Rules on page 93 Novell Support Advisor Tasks on page 94 Novell Support Advisor Classes Class Display Name Description Properties NSA Analysis Results Analysis results for each of the collection patterns for the monitored service. Key Pattern Display Status Overall Status Overall Info Product TID Video Script Security Patch Misc Bug CoolSolution Architecture Additional Info Service Category Display Name 72 Novell Linux Management Pack 1.0.1 for System Center Operations Manager

Class Display Name Description Properties NSA Analysis Results for Clustering NSA Analysis Results for Clustering Element Info Key Pattern Display Status Overall Status Overall Info Product TID Video Script Security Patch Misc Bug CoolSolution Architecture Additional Info Service Category Display Name Understanding Management Pack Operations 73

Class Display Name Description Properties NSA Analysis Results for Connectivity NSA Analysis Results for Connectivity Driver Package Install Package Verification Service Daemon Service Status Key Pattern Display Status Overall Status Overall Info Product TID Video Script Security Patch Misc Bug CoolSolution Architecture Additional Info Service Category Display Name 74 Novell Linux Management Pack 1.0.1 for System Center Operations Manager

Class Display Name Description Properties NSA Analysis Results for edirectory NSA Analysis Results for edirectory edirectory Pattern Key Pattern Display Status Overall Status Overall Info Product TID Video Script Security Patch Misc Bug CoolSolution Architecture Additional Info Service Category Display Name NSA Analysis Results for Migration NSA Analysis Results for Migration Element Info Key Pattern Display Status Overall Status Overall Info Product TID Video Script Security Patch Misc Bug CoolSolution Architecture Additional Info Service Category Display Name Understanding Management Pack Operations 75

Class Display Name Description Properties NSA Analysis Results for OES NSA Analysis Results for OES Hardware Key Pattern Display Status Overall Status Overall Info Product TID Video Script Security Patch Misc Bug CoolSolution Architecture Additional Info Service Category Display Name NSA Analysis Results for Other Elements NSA Analysis Results for Other Elements Key Pattern Display Status Overall Status Overall Info Product TID Video Script Security Patch Misc Bug CoolSolution Architecture Additional Info Service Category Display Name 76 Novell Linux Management Pack 1.0.1 for System Center Operations Manager

Class Display Name Description Properties NSA Analysis Results for Print NSA Analysis Results for Print Package Install Package Verification Service Daemon Service Status Key Pattern Display Status Overall Status Overall Info Product TID Video Script Security Patch Misc Bug CoolSolution Architecture Additional Info Service Category Display Name Understanding Management Pack Operations 77

Class Display Name Description Properties NSA Analysis Results for Security NSA Analysis Results for Security CVE RPM Scope Key Pattern Display Status Overall Status Overall Info Product TID Video Script Security Patch Misc Bug CoolSolution Architecture Additional Info Service Category Display Name 78 Novell Linux Management Pack 1.0.1 for System Center Operations Manager

Class Display Name Description Properties NSA Analysis Results for SLE NSA Analysis Results for SLE CPU CS CPU INT CPUP U Disk 1 Disk 2 Fsaio Fsvm Load Memory Missing Overlap Package Install Package Verification Procd Procz Scope Service Daemon Service Status Skipped State Swap Taint Key Pattern Display Status Overall Status Overall Info Product TID Video Script Security Patch Misc Bug CoolSolution Architecture Additional Info Service Category Display Name Understanding Management Pack Operations 79

Class Display Name Description Properties NSA Analysis Results for Update NSA Analysis Results for Update Beta Match Sub Info Update Key Pattern Display Status Overall Status Overall Info Product TID Video Script Security Patch Misc Bug CoolSolution Architecture Additional Info Service Category Display Name 80 Novell Linux Management Pack 1.0.1 for System Center Operations Manager

Class Display Name Description Properties NSA Analysis Results for Virtualization NSA Analysis Results for Virtualization Hypervisor Package Install Xen Key Pattern Display Status Overall Status Overall Info Product TID Video Script Security Patch Misc Bug CoolSolution Architecture Additional Info Service Category Display Name NSA Service NSA Service Service Name System Name Service Description Host Operating System NSA Agent Last Run NSA Agent Version NSA Patterns Last Update NSA Patterns Version Display Name Novell Support Advisor Discoveries Discovery Display Name Description Overrides NSA Service Discovery Discovers the Novell Support Advisor service on al systems that are capable of running it. Enabled parameter is set to Interval parameter is set to 3600 seconds (1 hour) by Understanding Management Pack Operations 81

Discovery Display Name Description Overrides Clustering Analysis Results Discovery Discovers all of the analysis results that correspond to the clustering patterns. The clustering specific elements might contain additional properties that are not included in the corresponding overall pattern analysis element. Enabled parameter is set to Interval parameter is set to 3610 seconds (1 hour, 10 seconds) by Connectivity Analysis Results Discovery Overall Analysis Results Discovery edirectory Analysis Results Discovery OS Migration Analysis Results Discovery OES Analysis Results Discovery Other Pattern Analysis Results Discovery Discovers all of the analysis results that correspond to the connectivity patterns. The connectivity specific elements might contain additional properties that are not included in the corresponding overall pattern analysis element. Discovers all of the pattern analysis results that are produced by the Novell Support Advisor utilities. Discovers all of the analysis results that correspond to the migration patterns. The migration specific elements might contain additional properties that are not included in the corresponding overall pattern analysis element. Discovers all of the analysis results that correspond to the edirectory patterns. The edirectory specific elements might contain additional properties that are not included in the corresponding overall pattern analysis element. Discovers all of the analysis results that correspond to the OES patterns. The OES specific elements might contain additional properties that are not included in the corresponding overall pattern analysis element. Discovers all of the analysis results that correspond to other patterns. The other specific elements might contain additional properties that are not included in the corresponding overall pattern analysis element. Enabled parameter is set to Interval parameter is set to 3610 seconds (1 hour, 10 seconds) by Enabled parameter is set to Interval parameter is set to 3605 seconds (1 hour, 5 seconds) by Enabled parameter is set to Interval parameter is set to 3610 seconds (1 hour, 10 seconds) by Enabled parameter is set to Interval parameter is set to 3610 seconds (1 hour, 10 seconds) by Enabled parameter is set to Interval parameter is set to 3610 seconds (1 hour, 10 seconds) by Enabled parameter is set to Interval parameter is set to 3610 seconds (1 hour, 10 seconds) by 82 Novell Linux Management Pack 1.0.1 for System Center Operations Manager

Discovery Display Name Description Overrides Print Analysis Results Discovery Security Analysis Results Discovery Discovers all of the analysis results that correspond to the print patterns. The print specific elements might contain additional properties that are not included in the corresponding overall pattern analysis element. Discovers all of the analysis results that correspond to the security patterns. The security specific elements might contain additional properties that are not included in the corresponding overall pattern analysis element. Enabled parameter is set to Interval parameter is set to 3610 seconds (1 hour, 10 seconds) by Enabled parameter is set to Interval parameter is set to 3610 seconds (1 hour, 10 seconds) by SLE Analysis Results Discovery Update Analysis Results Discovery Virtualization Analysis Results Discovery Discovers all of the analysis results that correspond to the SLE patterns. The SLE specific elements might contain additional properties that are not included in the corresponding overall pattern analysis element. Discovers all of the analysis results that correspond to the update patterns. The update specific elements might contain additional properties that are not included in the corresponding overall pattern analysis element. Discovers all of the analysis results that correspond to the virtualization patterns. The virtualization specific elements might contain additional properties that are not included in the corresponding overall pattern analysis element. Enabled parameter is set to Interval parameter is set to 3610 seconds (1 hour, 10 seconds) by Enabled parameter is set to Interval parameter is set to 3610 seconds (1 hour, 10 seconds) by Enabled parameter is set to Interval parameter is set to 3610 seconds (1 hour, 10 seconds) by Understanding Management Pack Operations 83

Novell Support Advisor Monitors Monitor Information Monitor Operational States Monitor Alerts NSA Analysis Results Monitor Rolls up to Class ID: Novell.Linux.NSA.Analy sisresult Description: Determines the current health state of the various areas of a system that are checked by the Novell Support Advisor patterns. Each NSA pattern checks for specific conditions within the system and then returns a health status. Overrides: Enabled parameter is set to True by Interval parameter is set to 3600 seconds (1 hour) by StatusOK (state is Healthy) Status Warn (state is Warning) Status Failed (state is Critical) A warning state indicates that there is a potential problem with either the system itself or with a service running on the system. Some corrective action might be required, but is not necessary yet. An unhealthy state indicates that corrective action is required. The results of the analysis should provide the administrator with more guidance regarding the action to take. NSA Monitored Alerts Monitor Diagnostics and Recoveries Diagnostic Generated: When Description: the monitor is in a critical health state Run Automatically: Recovery Description: Run Automatically: Recalc. Monitor State: 84 Novell Linux Management Pack 1.0.1 for System Center Operations Manager

Monitor Information Monitor Operational States Monitor Alerts NSA Analysis Results Monitor (clustering) Rolls up to Class ID: Novell.Linux.NSA.Analy sisresults.clustering Description: Determines the current health state of the various areas of a system that are checked by the Novell Support Advisor patterns. Each NSA pattern checks for specific conditions within the system and then returns a health status. Overrides: Enabled parameter is set to True by Interval parameter is set to 3600 seconds (1 hour) by StatusOK (state is Healthy) Status Warn (state is Warning) Status Failed (state is Critical) A warning state indicates that there is a potential problem with either the system itself or with a service running on the system. Some corrective action might be required, but is not necessary yet. An unhealthy state indicates that corrective action is required. The results of the analysis should provide the administrator with more guidance regarding the action to take. NSA Monitored Alerts Monitor Diagnostics and Recoveries Diagnostic Generated: When Description: the monitor is in a critical health state Run Automatically: Recovery Description: Run Automatically: NSA Analysis Results Monitor (connectivity) Rolls up to Class ID: Novell.Linux.NSA.Analy sisresults.connectivit y Description: Determines the current health state of the various areas of a system that are checked by the Novell Support Advisor patterns. Each NSA pattern checks for specific conditions within the system and then returns a health status. Overrides: Enabled parameter is set to True by Interval parameter is set to 3600 seconds (1 hour) by StatusOK (state is Healthy) Status Warn (state is Warning) Status Failed (state is Critical) A warning state indicates that there is a potential problem with either the system itself or with a service running on the system. Some corrective action might be required, but is not necessary yet. An unhealthy state indicates that corrective action is required. The results of the analysis should provide the administrator with more guidance regarding the action to take. NSA Monitored Alerts Recalc. Monitor State: Diagnostic Generated: When Description: the monitor is in a critical health state Run Automatically: Recovery Description: Run Automatically: Recalc. Monitor State: Understanding Management Pack Operations 85

Monitor Information Monitor Operational States Monitor Alerts NSA Analysis Results Monitor (edirectory) Rolls up to Class ID: Novell.Linux.NSA.Analy sisresults.edirectory Description: Determines the current health state of the various areas of a system that are checked by the Novell Support Advisor patterns. Each NSA pattern checks for specific conditions within the system and then returns a health status. Overrides: Enabled parameter is set to True by Interval parameter is set to 3600 seconds (1 hour) by StatusOK (state is Healthy) Status Warn (state is Warning) Status Failed (state is Critical) A warning state indicates that there is a potential problem with either the system itself or with a service running on the system. Some corrective action might be required, but is not necessary yet. An unhealthy state indicates that corrective action is required. The results of the analysis should provide the administrator with more guidance regarding the action to take. NSA Monitored Alerts Monitor Diagnostics and Recoveries Diagnostic Generated: When Description: the monitor is in a critical health state Run Automatically: Recovery Description: Run Automatically: NSA Analysis Results Monitor (migration) Rolls up to Class ID: Novell.Linux.NSA.Analy sisresults.migration Description: Determines the current health state of the various areas of a system that are checked by the Novell Support Advisor patterns. Each NSA pattern checks for specific conditions within the system and then returns a health status. Overrides: Enabled parameter is set to True by Interval parameter is set to 3600 seconds (1 hour) by StatusOK (state is Healthy) Status Warn (state is Warning) Status Failed (state is Critical) A warning state indicates that there is a potential problem with either the system itself or with a service running on the system. Some corrective action might be required, but is not necessary yet. An unhealthy state indicates that corrective action is required. The results of the analysis should provide the administrator with more guidance regarding the action to take. NSA Monitored Alerts Recalc. Monitor State: Diagnostic Generated: When Description: the monitor is in a critical health state Run Automatically: Recovery Description: Run Automatically: Recalc. Monitor State: 86 Novell Linux Management Pack 1.0.1 for System Center Operations Manager

Monitor Information Monitor Operational States Monitor Alerts NSA Analysis Results Monitor (OES) Rolls up to Class ID: Novell.Linux.NSA.Analy sisresults.oes Description: Determines the current health state of the various areas of a system that are checked by the Novell Support Advisor patterns. Each NSA pattern checks for specific conditions within the system and then returns a health status. Overrides: Enabled parameter is set to True by Interval parameter is set to 3600 seconds (1 hour) by StatusOK (state is Healthy) Status Warn (state is Warning) Status Failed (state is Critical) A warning state indicates that there is a potential problem with either the system itself or with a service running on the system. Some corrective action might be required, but is not necessary yet. An unhealthy state indicates that corrective action is required. The results of the analysis should provide the administrator with more guidance regarding the action to take. NSA Monitored Alerts Monitor Diagnostics and Recoveries Diagnostic Generated: When Description: the monitor is in a critical health state Run Automatically: Recovery Description: Run Automatically: NSA Analysis Results Monitor (other) Rolls up to Class ID: Novell.Linux.NSA.Analy sisresults.other Description: Determines the current health state of the various areas of a system that are checked by the Novell Support Advisor patterns. Each NSA pattern checks for specific conditions within the system and then returns a health status. Overrides: Enabled parameter is set to True by Interval parameter is set to 3600 seconds (1 hour) by StatusOK (state is Healthy) Status Warn (state is Warning) Status Failed (state is Critical) A warning state indicates that there is a potential problem with either the system itself or with a service running on the system. Some corrective action might be required, but is not necessary yet. An unhealthy state indicates that corrective action is required. The results of the analysis should provide the administrator with more guidance regarding the action to take. NSA Monitored Alerts Recalc. Monitor State: Diagnostic Generated: When Description: the monitor is in a critical health state Run Automatically: Recovery Description: Run Automatically: Recalc. Monitor State: Understanding Management Pack Operations 87

Monitor Information Monitor Operational States Monitor Alerts NSA Analysis Results Monitor (print) Rolls up to Class ID: Novell.Linux.NSA.Analy sisresults.print Description: Determines the current health state of the various areas of a system that are checked by the Novell Support Advisor patterns. Each NSA pattern checks for specific conditions within the system and then returns a health status. Overrides: Enabled parameter is set to True by Interval parameter is set to 3600 seconds (1 hour) by StatusOK (state is Healthy) Status Warn (state is Warning) Status Failed (state is Critical) A warning state indicates that there is a potential problem with either the system itself or with a service running on the system. Some corrective action might be required, but is not necessary yet. An unhealthy state indicates that corrective action is required. The results of the analysis should provide the administrator with more guidance regarding the action to take. NSA Monitored Alerts Monitor Diagnostics and Recoveries Diagnostic Generated: When Description: the monitor is in a critical health state Run Automatically: Recovery Description: Run Automatically: NSA Analysis Results Monitor (security) Rolls up to Class ID: Novell.Linux.NSA.Analy sisresults.security Description: Determines the current health state of the various areas of a system that are checked by the Novell Support Advisor patterns. Each NSA pattern checks for specific conditions within the system and then returns a health status. Overrides: Enabled parameter is set to True by Interval parameter is set to 3600 seconds (1 hour) by StatusOK (state is Healthy) Status Warn (state is Warning) Status Failed (state is Critical) A warning state indicates that there is a potential problem with either the system itself or with a service running on the system. Some corrective action might be required, but is not necessary yet. An unhealthy state indicates that corrective action is required. The results of the analysis should provide the administrator with more guidance regarding the action to take. NSA Monitored Alerts Recalc. Monitor State: Diagnostic Generated: When Description: the monitor is in a critical health state Run Automatically: Recovery Description: Run Automatically: Recalc. Monitor State: 88 Novell Linux Management Pack 1.0.1 for System Center Operations Manager

Monitor Information Monitor Operational States Monitor Alerts NSA Analysis Results Monitor (SLE) Rolls up to Class ID: Novell.Linux.NSA.Analy sisresults.sle Description: Determines the current health state of the various areas of a system that are checked by the Novell Support Advisor patterns. Each NSA pattern checks for specific conditions within the system and then returns a health status. Overrides: Enabled parameter is set to True by Interval parameter is set to 3600 seconds (1 hour) by StatusOK (state is Healthy) Status Warn (state is Warning) Status Failed (state is Critical) A warning state indicates that there is a potential problem with either the system itself or with a service running on the system. Some corrective action might be required, but is not necessary yet. An unhealthy state indicates that corrective action is required. The results of the analysis should provide the administrator with more guidance regarding the action to take. NSA Monitored Alerts Monitor Diagnostics and Recoveries Diagnostic Generated: When Description: the monitor is in a critical health state Run Automatically: Recovery Description: Run Automatically: NSA Analysis Results Monitor (update) Rolls up to Class ID: Novell.Linux.NSA.Analy sisresults.update Description: Determines the current health state of the various areas of a system that are checked by the Novell Support Advisor patterns. Each NSA pattern checks for specific conditions within the system and then returns a health status. Overrides: Enabled parameter is set to True by Interval parameter is set to 3600 seconds by StatusOK (state is Healthy) Status Warn (state is Warning) Status Failed (state is Critical) A warning state indicates that there is a potential problem with either the system itself or with a service running on the system. Some corrective action might be required, but is not necessary yet. An unhealthy state indicates that corrective action is required. The results of the analysis should provide the administrator with more guidance regarding the action to take. NSA Monitored Alerts Recalc. Monitor State: Diagnostic Generated: When Description: the monitor is in a critical health state Run Automatically: Recovery Description: Run Automatically: Recalc. Monitor State: Understanding Management Pack Operations 89

Monitor Information Monitor Operational States Monitor Alerts NSA Analysis Results Monitor (virtualization) Rolls up to Class ID: Novell.Linux.NSA.Analy sisresults.virtualizat ion Description: Determines the current health state of the various areas of a system that are checked by the Novell Support Advisor patterns. Each NSA pattern checks for specific conditions within the system and then returns a health status. Overrides: Enabled parameter is set to True by Interval parameter is set to 3600 seconds (1 hour) by StatusOK (state is Healthy) Status Warn (state is Warning) Status Failed (state is Critical) A warning state indicates that there is a potential problem with either the system itself or with a service running on the system. Some corrective action might be required, but is not necessary yet. An unhealthy state indicates that corrective action is required. The results of the analysis should provide the administrator with more guidance regarding the action to take. NSA Monitored Alerts Monitor Diagnostics and Recoveries Diagnostic Generated: When Description: the monitor is in a critical health state Run Automatically: Recovery Description: Run Automatically: Recalc. Monitor State: 90 Novell Linux Management Pack 1.0.1 for System Center Operations Manager

Monitor Information Monitor Operational States Monitor Alerts Check NSA patterns update Rolls up to Class ID: Novell.Linux.NSA.Analy sisresults.service Description: Check the NSA patterns distribution Web site for a newer version of the pattern descriptions. If a newer version is available, this monitor indicates an error condition. The monitor indicates whether a newer version of the patterns should be downloaded and installed. The decision to invoke the task that downloads and installs the newer version of the patterns is up to you. Downloading and installing the newer pattern definitions can be done automatically by enabling the recover task associated with this monitor. Overrides: Enabled parameter is set to True by IntervalSeconds parameter is set to 86400 (24 hours) by NoUpdatesAvailable (state is Healthy) UpdatesAvailable (state is Critical) An error state indicates that a newer version of the pattern definitions is available on the Novell Support Advisor Web site. A healthy state indicates that the currently installed version of the pattern definitions is up to date. NSA Analysis Data Expired. Generated: When the monitor is in a critical health state Monitor Diagnostics and Recoveries Diagnostic Check Updates Diagnostic. Description: Determines if the a newer analysis pattern is available. Run Automatically: Yes Recovery Check Updates Recovery Description: Updates the analysis patterns and data gathering utility. Run Automatically: No Recalc. Monitor State: Yes Understanding Management Pack Operations 91

Monitor Information Monitor Operational States Monitor Alerts NSA Analysis Data Expired Rolls up to Class ID: Novell.Linux.NSA.Analy sisresults.service Description: Determines if the last time that the analysis data was collected has exceeded an expiration threshold. The default expiration threshold is set to 30 days. The expiration threshold can be changed by overriding the ExpirationDays parameter for this monitor. Overrides: Enabled parameter is set to True by IntervalSeconds parameter is set to 86400 (24 hours) by NotExpired (state is Healthy) Expired (state is Critical An error state indicates that the current analysis data set has exceeded the expiration threshold and should be updated. A healthy state indicates that the current analysis data set is within the expiration threshold. NSA Analysis Data Expired. Generated: When the monitor is in a critical health state Monitor Diagnostics and Recoveries Diagnostic NSA Analysis Data Expired Diagnostic. Description: Determines if the last time that the analysis data was collected has exceeded an expiration threshold. Run Automatically: Yes Recovery NSA Analysis Data Expired Recovery Description: Runs the Novell Support Advisor data gathering utility on the associated server. Run Automatically: No Recalc. Monitor State: Yes 92 Novell Linux Management Pack 1.0.1 for System Center Operations Manager

Novell Support Advisor Rules Rule Description and Information Overrides NSA Alerts Rule Monitors the analysis results that are produced by the Novell support Advisor utilities and generates alerts that correspond to the various result states. The properties for each pattern analysis result con links or text that describe possible resolutions for the issue that is being reported. Please see the associated result element. Enabled parameter is set to False by Additional Information: Look for the following status types: STATUS_TEMPORARY: This is the initial overall status. Used for pre-condition processing. STATUS_PARTIAL: All criteria are only partially checked. A status that can be used to test various conditions before assigning a valid exit condition, which is an overall status of STATUS_SUCCESS or higher. Used for pre-condition processing. STATUS_SUCCESS: All criteria have been checked. All are confirmed to be valid and working. STATUS_RECOMMEND: All criteria have been checked, but the linked solution is a recommendation and does not fall into the other categories. Used to recommend an optimization TID, documentation, or product promotions. STATUS_PROMOTION: All criteria have been checked. this status is used to suggest a novell product or service from which the customer might benefit. STATUS_WARNING: All criteria have been checked. The criteria show that a problem might occur, but it might not be manifesting symptoms currently. STATUS_CRITICAL: All criteria have been checked. The criteria show that the server is currently matching criteria for the issue being checked. STATUS_ERROR: Not all criteria could be checked. A fatal pattern error has occurred for example, a file not found. Understanding Management Pack Operations 93

Novell Support Advisor Tasks Task Gather NSA Info Description This is a long-running task that might take several minutes to complete. The task invokes a service on the specified server that gathers detailed information about the server s current health state. When the task is complete, the output details each of the queried areas of the server. Update NSA Pattern Definitions The results of the gathering task are displayed in the next discovery cycle for the NSA Management Pack. Because the discover cycle interval might be several hours, you might have to override the discovery interval. This is a long-running task that might take several minutes to complete. The task downloads and installs the Novell Support Advisor information gathering patter descriptions if a newer version is available. To complete this task the specified server must have access to the Internet. 3.10.2 Appearance of the Novell Support Advisor Management Pack in Operations Manager Novell Support Advisor General Views on page 94 Novell Support Advisor Overall Analysis Views on page 95 Detail View on page 95 Access to NSA Service Tasks on page 95 NSA Analysis by Category on page 95 Novell Support Advisor General Views View Name Novell Support Advisor Alerts Information Displayed (Column Names) Path Source Name Resolution State Created Age 94 Novell Linux Management Pack 1.0.1 for System Center Operations Manager

Novell Support Advisor Overall Analysis Views View Name Information Displayed (Column Names) Novell Support Advisor State State Name Path NSA Agent Last Run NSA Patterns Last Update Novell Support Advisor Overall Analysis Results State Name Product Path Overall Info Service Category Detail View The Detail View of the System Center Operations Monitor is located in the center bottom of the console. It displays information about the selected server, as detailed in the Properties of the Novell Support Advisor Classes. The values of these classes often contain live links to technical information documents (TIDs) from Novell support, security advisories, documentation, CoolSolutions articles, and so on. Access to NSA Service Tasks Access to the NSA Services Tasks is found on the right-hand Actions view of the Operations Manager Console when a server in the Novell Support Advisor State view is selected. Figure 3-10 NSA Service Tasks in the Operations Manager Console NSA Analysis by Category Additional, more discrete views of each NSA monitored element are included in the Operations Manager Console under the object NSA Analysis by Category. Each element displays its own views that list the properties of each category along with additional detail about each category: Clustering Connectivity edirectory Migration OES Understanding Management Pack Operations 95

Other Print Security SLE Update Virtualization 96 Novell Linux Management Pack 1.0.1 for System Center Operations Manager