MEASURING YOUR PEOPLE October 12, 2015 8:00 am 8:50 am
Moderator Speakers Julie Jackowski Casey's General Stores, Inc. SVP Corporate General Counsel & HR Rich Schappert Casey's General Stores Vice-President of IT
Measuring Your People Rich Schappert VP of IT, Casey s General Stores
Objectives Defining Key Performance Indicators (KPIs) for specific roles Translate KPIs into measurable metrics Use KPIs to Develop and Mentor Your Staff
It s Just Like Baseball.
IT Positions Help Desk Server & Email Management Network and Security Management Database Administration Software Development Data Center Operations Project Management and Business Analysts
Key Performance Indicators Job Knowledge Quality and Productivity (Quantity) Attendance and Dependability Initiative and Autonomy Behaviors and Relationships
Performance Appraisal/Review
Preparation Tips for Evaluating Personnel Keep Notes about Performance Get Input from Others Review the Prior Appraisal Set Goals Review Job Description
Other Tips for Evaluating Personnel Professional Growth Business Objectives Personalize Appraisal Coach and Provide Guidance No Surprises
Key Takeaways From Today Personnel KPIs Are Based on Several Factors Prepare for the Performance Evaluation Tailor Your Performance Evaluation to the Position and Personalize to Address the Individual Use KPIs to Grow Your Greatest Asset Your People
References Phrases for Performance Appraisals Effective Phrases for Performance Appraisals by James E. Neal Jr. Perfect Phrases for Performance Reviews by Douglas Max and Robert Bacal Harvard Business Review Internet Society for Human Resources Management (SHRM) Salary.com Monster and other job site boards
Session Survey Question #1 I would recommend this session to my peers. ( Swipe your rating on your phone or tablet) Please complete the three survey questions if you wish to receive the presentation
Session Survey Question #2 I can apply the content from this session in my job. ( Swipe your rating on your phone or tablet) Please complete the three survey questions if you wish to receive the presentation
Session Survey Question #3 Please share what you liked most or least about this session as well as future topics for education sessions (Type your response in the text field. The last edit is your final submission) Please complete the three survey questions if you wish to receive the presentation
Contact Information: Email: rich.schappert@caseys.com Phone: 515-965-6100
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