Cloud Panel Service Evaluation Scenarios August 2014 Service Evaluation Scenarios The scenarios below are provided as a sample of how Finance may approach the evaluation of a particular service offered by a tenderer: IaaS Compute Provisioning of virtual machines for 18 months Private Cloud CPU: 4xvCPU Memory: 16GB vram Storage: 160 GB Service Hours: 24 x 7 x 365 Service Availability per month: >= 99.99% Scheduled Outage hours per month: <10 Help Desk Support Hours: 24 x 7 x 365 Within 1 month Within 1 month Discussion Paper Service Evaluation Scenarios 1
IaaS Storage 1TB of Private Cloud storage of Protected data The data is to be backed up and retained for up to 7 years The Agency is not concerned about the storage media or storage array Please provide pricing for 18 months term Amount of data: 1TB Deployment Models Private Cloud Protected Service Availability per month: 99.99% Scheduled Outage hours per month: <5 7 years (archived data to be returned to Agency at the end of contract term) Discussion Paper Service Evaluation Scenarios 2
PaaS Webhosting Hosting of a medium size static website with the following specification for 18 months Pages: ~3,000 Page views: ~260,000 per month Size of database: 100Mb Disk space used (not including database): 20GB Percentage of traffic from authenticated users : 0.1% Location: Not specified Deployment Models : Public cloud None Protocol supported : SSL Web Server: Apache Number of hosted sites: 1 Bandwidth per month: 40GB Service Hours: 24 x 7 x 365 Service Availability per month: >= 99% Scheduled Outage hours per month: <10 Discussion Paper Service Evaluation Scenarios 3
PaaS Application Deployment Hosted application deployment including setup, ongoing maintenance and technical support The service should be available 24/7 on business days Estimated data traffic: 5GB per month Please provide pricing for 18 months term location of Agency data hosted as part of the tenderer's Not restricted Public Cloud None Service Hours: Service Availability per month: >= 99.99% Scheduled Outage hours per month: <15 Help Desk Support Hours: 24 x 7 x 365 Service Reporting Options: Real time usage and status Discussion Paper Service Evaluation Scenarios 4
SaaS Customer Relationship Management (CRM) Medium size Agency with about 1200 employees Estimated 50 employees will need full access to the system (ie Super user/full administrator) The system may need to be accessed by 200 employees as normal users May need some assistance to develop Enterprise Application Integration applications May need some assistance with data migration to the new system May need some assistance on training and development of training material for the system The Agency has all the required business processes developed and fully documented The Agency has all the required enterprise architecture and system analysis developed and fully documented Please provide the best price if this Agency would like to use your CRM solution for 18 months term Note: The scenario is designed to be high level. Please provide detail information on ALL assumptions used to provide the pricing in the Assumption field below. Please also specify the component of CRM that your solution covers. System integration: Service Hours: Service Availability per month: 99.9% Schedule Outage hours per month: <15 Backup and Restore: Help Desk Support Hours: Private Cloud Email integration full backup once per week and incremental backups on other week days Seven years Within 3 months (including design, setup and migration) Component of CRM Discussion Paper Service Evaluation Scenarios 5
SaaS IT Service Management (ITSM) Agency with about 500 employees May need some assistance on training and development of training material for the system May need some assistance with data migration to the new system The Agency has all the required business processes developed and fully documented Please provide the best price if this Agency would like to use your ITSM solution for 18 months Note: The scenario is designed to be high level. Please provide detail information on ALL assumptions used to provide the pricing in the Assumption field below. Please also specify the component of ITSM that your solution covers Private Cloud Standards and accreditations that the service has ISO/IEC 20000 obtained: Service Hours: 24 x 7 x 365 Service Availability per month: >= 99.9% Schedule Outage hours per month: <15 Backup and Restore: Help Desk Support Hours: Provisioning Lead Times (eg. one day, one week) full backup once per week and incremental backups on other week days 7 years Within 3 months (including design, setup and migration) Assumptions and Qualifications: Component of ITSM Discussion Paper Service Evaluation Scenarios 6
SaaS Productivity Solutions Agency with about 1200 employees May need some assistance on training and development of training material for the system The Agency has all the required business processes developed and fully documented Please provide the best price if this Agency would like to use your Productivity solution for 18 months Note: The scenario is designed to be high level. Please provide detail information on ALL assumptions used to provide the pricing in the Assumption field below. Please also specify the component of Productivity Solution that your solution covers. Service Hours: Protected Service Availability per month: 99.9% Schedule Outage hours per month: <15 Backup and Restore: Help Desk Support Hours: full backup once per week and incremental backups on other week days 7 years Assumptions and Qualifications: Component of Productivity Solutions Discussion Paper Service Evaluation Scenarios 7
SaaS Enterprise Resource Planning (ERP) Agency with about 1200 employees Estimated 50 employees will need full access to the system (i.e. Super user/full administrator) Estimated the system may need to be accessed by 1000 employees as normal users May need some assistance with data migration to the new system The Agency has all the required business processes developed and fully documented Data security level: up to DLM: sensitive Please provide the best price if this Agency would like to use your ERP solution Note: The scenario is designed to be high level. Please provide detail information on ALL assumptions used to provide the pricing in the Assumption field below. Please also specify the component of ERP that your solution covers. Private cloud Service Hours: 24 x 7 x 365 Service Availability per month: >= 99.9% Scheduled Outage hours per month: <15 Backup and Restore: full backup once per week and incremental backups on other week days 7 years Help Desk Support Hours: 24 x 7 x 365 Within 3 months (including setup and migration) Within 3 months (including decommission and migration) Assumptions and Qualifications: Component of ERP Discussion Paper Service Evaluation Scenarios 8