Supporting Cloud Services

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Godwin Dorsey
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1 Supporting Cloud Services Tim Beamer, MCSA, MCSE Microsoft Cloud Engineer, Plus Consulting

2 Agenda + Introductions + The Cloud is changing everything! + Cloud Support + Cloud Certifications + Trends in Cloud Services

3 Who We Are Business savvy. Geek Smart. What We re About Strategy. Process. Planning. Essential words in business, and ones at the core of Plus Consulting s methodology for nearly 20 years. Our clients depend on us to have a deep understanding of their industry, their business, and their people as an essential part of every project. We believe in identifying the why before proposing the how. The team at Plus Consulting Business savvy. Geek smart. What We Do + IT Strategy + Customer Relationship Management (CRM) + Business Intelligence (BI) + Portals + Infrastructure + Security + Staffing

4 The Cloud is changing everything!

5 Hey, you, get into my cloud!

6 Overview of Cloud Services + IAAS (Infrastructure as a Service) Virtualized infrastructure Deployment speed and scale + PAAS (Platform as a Service) Azure Web Apps SQL Azure Hadoop Etc. + SAAS (Software as a Service) Office 365 Salesforce.com

7 The Shift in IT Management + Where did my servers go? + Server Management vs. Service Management + Shift in responsibilities No servers = changes in backup, recovery, DR, Business Continuity Where does the identity live? (More in a moment) Role-Based administration + How are changes in the infrastructure communicated? End Users IT Admin/Help Desk

8 Changing Roles + Less focus on operations, more focus on strategy

9 Cloud Support + Network becomes even more critical Connectivity Performance + Before, during, after migration Communication (what, when, who) Training

10 Cloud Support (Office 365)

11 Cloud Support (Storage) + OneDrive for Business vs. OneDrive Corporate vs. Personal New Gen Sync Client Manage through Office 365 (ODFB) Sharing? + Box, Dropbox, etc. SSO with Azure AD Premium Allow personal access? Sharing? + Shadow IT

12 Cloud Support Identity Crisis? + Cloud Identity (not linked or synced, another set of credentials) + Synced (AD Connect) Password Sync? Training + ADFS (Federated Identity) Sync required Authentication by local AD + What about license management?

13 Identity Crisis?

14 Identity Crisis?

15 Support Best Practices + Things to know Software deployment and update model Identity management model What s on-prem vs. cloud Training RBAC (Who can change what?) Remote tools (Skype for Business, Windows Remote Assistance, etc.)

16 DEMO

17 Paths to the Cloud And the certifications that will take you higher.

18 From the basics to professional Popularity and Significance of Cloud technology. Certifications and your goals. Staying current in an ever-changing environment. In demand.

19 CompTIA Cloud + + Key concepts and terminology within cloud based technologies + Processes involved in the evolving data center in the private cloud + How to manage systems that have already adopted some type of cloud infrastructure + Business and operational aspects of running a cloud + A basic knowledge of IaaS, SaaS, PaaS, and DRaaS + Impacts of IT Service Management

20 Windows Azure Open and flexible cloud platform. Quickly build, deploy, and manage applications across a global network of Microsoft-managed databases. Azure can be integrated into your existing IT environment. At each layer of the Azure applications, developers have numerous options available with differing execution models, such as: Virtual Machines Web Sites Cloud Services Window Azure also provides different models of data management, depending on your needs, including: SQL Database Tables Blobs Microsoft Certification in Azure will gain you an MCSD: Web Applications.

21 Cloud Security Architectural Concepts & Design Requirements Cloud Data Security Cloud Platform & Infrastructure Security Cloud Application Security Operations Legal & Compliance

22 Trends Hybrid + Not everything moves to the cloud Security issues Functionality issues + SharePoint Hybrid search Delve + Exchange Application mailboxes System mailboxes

23 Trends - BYOD + Office 365 allows user to load Office on up to 15 devices (5 desktop/laptop, 5 mobile/phone, 5 tablet) Do you want to allow this? Separation of corporate data and personal data + MDM Integrated in Office Enterprise Mobility Suite Includes Intune MDM + MAM + Provisioning

24 Trends - Security + Is on-prem more secure? + Tools MDM IRM (Information Rights Management) DLP (Data Loss Prevention) Encryption (at rest, in transit) Sharing

25 Questions? Thank you!

LICENSTJEK OUTSOURCING

LICENSTJEK OUTSOURCING LICENSTJEK CLOUD OUTSOURCING DEPLOYMENT 1 Agenda Speaker Cloud Cloud Services DEMO Considerations Hosting EG Hosting Services DEMO Considerations Questions 2 Speaker Peter Schmidt Infrastructure Architect