SST Operations Bridge

SST Operations Bridge Web Client Guide Part number: 544631-002 Second edition: 07/2009

Legal notices Hewlett-Packard makes no warranty of any kind with regard to this manual, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard shall not be held liable for errors contained herein or direct, indirect, special, incidental or consequential damages in connection with the furnishing, performance, or use of this material. Warranty: A copy of the specific warranty terms applicable to your Hewlett-Packard product can be obtained from your local Sales and Service Office. Restricted Rights Legend: All rights are reserved. No part of this document may be copied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard Company. The information contained in this material is subject to change without notice. Use, duplication or disclosure by the U.S. Government is subject to restrictions as set forth in subparagraph (c) (1) (ii) of the Rights in Technical Data and Computer Software clause at DFARS 252.227-7013 for DOD agencies, and subparagraphs (c) (1) and (c) (2) of the Commercial Computer Software Restricted Rights clause at FAR 52.227-19 for other agencies. HEWLETT-PACKARD COMPANY United States of America Copyright Notices: Copyright 1983-2007 Hewlett-Packard Company, all rights reserved. Reproduction, adaptation, or translation of this material without prior written permission is prohibited, except as allowed under the copyright laws. Part number: 544631-002 Second edition: 07/2009 Printing History The printing date and part number of the manual indicate the edition of the manual. The printing date will change when a new edition is printed. Minor changes may be made at reprint without changing the printing date. The part number of the manual will change when extensive changes are made. Manual updates may be issued between editions to correct errors or document product changes. To ensure that you receive the updated or new editions, you should subscribe to the appropriate product support service. See your HP sales representative for details. 2

Contents Preface Before You Begin... 5 Who Should Read This Guide... 5 Goals of Documentation... 5 Organization... 5 HP SST Operations Bridge Documentation... 6 1 SST/OB Web Client: Overview 1-1 What is SST/OB Web Client?... 7 1-2 Features & Benefits... 8 2 Getting Started 2-1-1 On the System where SST/OB Web Server is Installed... 10 2-1-2 On the System where HP SST/OB Web Server is not Installed... 10 3 SST/OB Web Client: Concepts 3-1 SST/OB: Overview... 12 3-2 Views... 12 3-2-1 Policy View... 12 3-2-2 Local View... 13 3-3 Dashboards... 14 3-3-1 Overview... 14 3-3-2 Pre-Defined Dashboards... 14 4 SST/OB Web Client Application 4-1 SST/OB Web Client Interface... 16 4-2 Dashboards... 17 4-2-1 Overview... 17 4-2-2 Dashboard Views... 18 4-3 Taking Actions on Problems... 19 4-3-1 Acknowledging a Problem... 19 4-3-2 Unacknowledging a Problem... 21 4-3-3 Closing a Problem... 22 4-4 Terminal Details... 23 4-4-1 General Tab... 23 4-4-2 Events Tab... 25 4-4-3 Cash Tab... 25 4-4-4 Faults Tab... 26 4-4-5 Transactions Tab...26 4-4-6 Action History Tab...27 4-4-7 Custom Information... 28 4-4-8 Map Tab... 28 4-4-9 Messages Tab... 29 4-4-10 Charts Tab... 29 4-5 Search... 30 4-6 Event Log... 31 4-7 Browsers... 32 4-7-1 Events Browser... 32 4-7-2 Faults Browser... 33 4-7-3 Customizing Data using Filters... 35 5 SST Reports: Overview 5-1 Features & Benefits... 37 5-2 SST Reports interface... 38 5-3 Upload SST Reports... 39 5-4 View Reports... 42

5-4-1 Introduction... 42 5-4-2 Reports Generation... 42 5-4-3 Reports Toolbar...44 Appendix A SST/OB Web Configuration Parameters... 45 Appendix B SST Reports Web Configuration Parameters... 47 Document Feedback Form 4

Preface SST Operations Bridge Web Client is specially designed to provide an across-the-board solution for monitoring Problem, Change and Asset management in your Terminal environment over the Internet. The SST Operations Bridge Web Client Guide provides a reference source for optimizing, customizing and using the functionalities available with SST/OB Web Client. Before You Begin As the administrator who administers the SST/OB Web Client, you should be familiar with the Terminal environment, HP NonStop Servers, network protocols, client/server architecture, and basic Microsoft Windows navigation. Preface Who Should Read This Guide The target audiences for the Guide are the people working in the systems operation/support groups, responsible for using SST/OB Web Client for managing and monitoring the Terminal environment. Goals of Documentation After reading the Web Operations Bridge Users Guide, you should know the following information. What is SST/OB Web Client? Various features/benefits of SST/OB Web Client SST/OB Web Client functionality Organization The guide is organized as follows: Sr. No Chapter Name Description Chapter 1. SST/OB Web Client Overview This chapter lists the main features of SST/OB Web Client and points out the advantages this software offers. Chapter 2. Getting Started This chapter provides information on how to get started with SST/OB Web Client. Chapter 3. SST/OB Web Client: Concepts This chapter provides information on SST/OB Web Client Concepts. Chapter 4. SST/OB Web Client Application This chapter provides information on working with SST/OB Web Client. Chapter 5. SST Reports: Overview This chapter provides information on working with SST Reports. Appendix A. SST/OB Web Configuration Parameters Provides information on various Web Configuration parameters. Appendix B. SST Reports Web Configuration Parameters Provides information on SST Reports Web Configuration parameters. Preface 5

HP SST Operations Bridge Documentation This section provides an overview of the Operations Bridge documentation and their contents. Manual Description Media SST Operations Bridge Concepts Guide Provides information on the SST/OB product, the features/benefits the software offers along with its architecture and data-flow. PDF SST Operations Bridge Installation Guide Provides information on how to install the various components of SST/OB. PDF HP NonStop SST Agent Installation Guide SST Operations Bridge Administrator Guide Provides information on how to install HP NonStop SST/Agent Provides information on the SST/OB Client Application and how to use various features of the product for the SST/OB Administrator. PDF PDF Preface SST Operations Bridge User Guide Provides information on the SST/OB Client Application and how to use various features of the product. PDF SST Operations Bridge Web Client Guide Provides information on the SST/OB Web Client Application and how to use various features of the product. PDF SST Operations Bridge Troubleshooting Guide Provides information on the common SST/OB troubleshooting queries. PDF SST Operations Bridge Client Help Provides help on the SST/OB Client Application. Also provides information on how to configure and use the product. CHM SST Operations Bridge Configuration Client Help Provides help on the SST/OB Configuration Client Application. CHM Preface 6

1 SST/OB Web Client: Overview This chapter provides an overview of the SST/OB Web Client and lists the main features the software offers. The chapter also points out the advantages SST/OB web Client offers. 1-1 What is SST/OB Web Client? The infrastructure supporting the Terminal environment can be both complex and extremely diverse. Management of such an environment requires a consistent, service oriented and Enterprise fluent approach. SST Operations Bridge (SST/OB) Web Client is specially designed as a web-based solution for monitoring the Terminal environment, allowing you to clearly see what is happening with your business, in the monitoring of normal operations along with detection and management of problem situations, before they can impact your business. SST/OB Web Client provides platform and location independence by providing the ability to monitor your Terminal environment through a web-browser like the Microsoft Internet Explorer. With SST/OB Web Client you will be able to: Provide Real-time monitoring Provide the real-time monitoring of your Terminal network. Reduce Downtime Reduce the time lost due to system downtime. Decrease Workload Decreases unnecessary workload in your Terminal environment. Prevent Problems Reduce the number of problems through preventive actions. Decrease Operations Cost Decrease the cost of maintaining the Terminal environment. Improve Management Efficiency Increase efficiency with the power of getting the right information, at the right time. Easy Accessibility Provide easy anytime-anywhere accessibility of the Terminal details. Increase Customer Satisfaction Increase customer satisfaction by providing the error free service. Easy Export to Excel Provides ability to export Views to Excel format. SST/OB Web Client: Overview SST/OB Web Client: Overview 7

Figure 1-1 SST/OB Web Client 1-2 Features & Benefits Real-Time Monitoring SST/OB Web Client provides the monitoring of the Terminal environment through the following methods: Terminal data file based monitoring Event based monitoring Together, they ensure round-the-clock real-time monitoring of precious Terminal network. SST/OB Web Client provides the latest information about Terminals in real-time such as acknowledged and closed Terminals. This way, the operations staff can take appropriate recovery actions when abnormal conditions occur, ensuring continuous management of your Terminal environment. Flexible Web-Based Monitoring Being a web-based product, SST/OB Web Client enhances the flexibility of monitoring the Terminal environment by providing platform and location independence to the user. Dashboards Real-time SST/OB Dashboards provide you business intelligence across all areas of your terminal environment. Dashboards offer instant snapshots of key performance indicators, enabling you to spend your time analyzing and acting on your key data rather than gathering it. Views categorize each state as a different container and display the individual terminals falling under that category. The software comes fully loaded with canned, readyto-use dashboards. Local and Policy Views Views are the building blocks for creating Dashboards. A Dashboard can contain one or more views. Pin-Point Impact of Outages SST/OB Web Client provides the ability of tracking Terminal status for normal and abnormal conditions in realtime as and when they happen. You can immediately see when and where a problem occurs on your Terminal network, drill-down to identify the root cause of the problem. This provides you with a proactive approach and helps you to deliver improved customer service. SST/OB Web Client: Overview 8

Information at Your Fingertips The SST/OB Web Client has been designed for people who want to stay in control of their business. The Terminal details can be provided at the following levels: General Events Cash Faults Transactions Action History Custom Information Map Messages Charts You can further select individual tabs to get detailed information. Ability to Acknowledge Events SST/OB Web Client provides the facility to Acknowledge. Unacknowledge, and Close problems on Terminals. It allows users to manage problems that have been resolved. Industry Leading Performance SST/OB Web Client details the status of all the Terminals in a network that are defined in the Terminal definition files. It identifies Terminal statistics on all resource nodes defined in the targeted logical network, with data updated continuously. Common Terminal types (Diebold and NCR) are supported; however, other Terminal types may be bound into this application for your environment. Search Option SST/OB Web Client facilitates easy search by Name, City, Region and Fault.It gives quick search results available for the specified criteria. The detail of a particular search result can be further obtained by clicking on the search result. Ability to Execute Commands SST/OB Web Client provides the facility to run commands on the specific terminals. Ability to View Reports SST/OB provides you with the flexibility to generate different reports according to the customer requirements. Reports give you a quick and comparative data analysis of your terminal environment. SST/OB Web Client: Overview SST/OB Web Client: Overview 9

2 Getting Started This chapter details the steps to get started with the SST/OB Web Client. SST/OB Web Client provides a platform and location independence by giving the ability to monitor the Terminal transactions through a web-browser like the Microsoft Internet Explorer. NOTE: In case if you are accessing SST/OB Web page using Microsoft Internet Explorer, you should turn off the popup blocker feature. This topic provides information on how to access SST/OB Web Server. 2-1-1 On the System where SST/OB Web Server is Installed To access the SST/OB Web page on a system where the SST/OB Web Server is installed, use Start Programs HP SST SST OB Web Server OB Webpage option. 2-1-2 On the System where HP SST/OB Web Server is not Installed To access the SST/OB web page from a system where the SST/OB web Server is not installed, open a web browser and enter the SST/OB home page address in the following format: IIS default web port is 80: http://<ip Address>/SSTOB IIS default web port is NOT 80: http://<ip Address>:< TCP/IP Port >/SSTOB Where, <IP Address> is the IP address of the system where SST/OB Web Server is installed. <TCP/IP Port> is the TCP/IP Port of the system where SST/OB Web Server is installed. Example: http://111.111.111.111:8081/sstob/ On connecting to the SST/OB Web application the Login page is displayed. Figure 2-1 SST/OB Web Client Login Screen Getting Started 10

Associated with each logon is a profile, which determines the information a user can view or the actions a user can take. The admin logon has special privileges. These privileges are set by default for the admin user. You need to enter the user name and the password in the User Name and Password fields respectively, to access the SST/OB Web Client. NOTE: The default administrator User Name is admin and Password is blank. The authenticity of the information specified is checked. In case the information is not correct, a message Could not login with the given credentials is displayed. Getting Started Getting Started 11

3 SST/OB Web Client: Concepts 3-1 SST/OB: Overview 3-2 Views SST/OB Web client is a natural extension of SST/OB desktop client, providing platform and location independence. With the SST/OB Web Client, you can monitor your Terminal environment (configured through the SST/OB Client) through a web-browser like the Microsoft Internet Explorer. This empowers you with the Anytime-Anywhere access to your Terminal environment. In the next topics in the chapter, we will be covering the basic building blocks of SST/OB. For more details, refer to SST/OB Users Guide. Views are the building blocks for creating Dashboards. A dashboard can contain one or more views. SST/OB Dashboards can contain the following types of views: Policy Views: Policy Views are depicted using the icon. Policy Views are associated with Standard policies. Local Views: Local Views are depicted using the icon. 3-2-1 Policy View Policy Views are specialized views that are used for customized management of the Terminal environment. Each Policy View has a Standard Policy associated with it. NOTE: Policies are specialized conditions that can be used to monitor your Terminal environment. Pre-Defined Policy Views BASE24 Network Policy: This policy determines which Terminals are out of service due to BASE24 failures network wide Cashout Problem: This policy determines whether the Terminal has cashout faults in one or more hoppers. Communication Problems: This policy determines which Terminals are offline. Hardware Problems: This policy determines which Terminals have hardware faults. In Maintenance (in Supervisor mode): This policy determines which Terminals are under supervisor mode. Out of Service: This policy shows Terminals with faults that put the Terminal in an Out of Service state. Printer/Paper/Other Supply Problems: This policy determines which Terminals have problems like printer paper out, ink out or ribbon etc. i.e. non-cash supply problems. Terminals Down by Device Handler: This policy determines which Terminals are down due to a device handler process down. Terminals Down By Line Process: This policy determines which Terminals are down due to a Line process down. Terminals Down by Resource Node: This policy determines which Terminals are down due to a resource node process down. SST/OB Web Client: Concepts 12

3-2-2 Local View Local Views display information that is used for general monitoring of the terminal environment. Unlike the Policy Views, you cannot specify actions for a Local View. Pre-Defined Local Views BASE24 Network Chart: Graphical representation of counts of Terminals down due to BASE24 failures. BASE24 Network Statistics: Statistics of Terminals for BASE24 faults. Network-wide View: Network-wide view of Terminals In Service, Out of Service and Blacklisted (Out of Monitoring). No Transaction for more than 12 hours: Shows Terminals that did not have any transaction for more than 12 hours. This view excludes blacklisted Terminals. No Transaction for more than 24 hours: Shows Terminals that did not have any transaction for more than 24 hours. This view excludes blacklisted Terminals. Statistics by Cities: Shows statistics on Terminals with problems with respect to cities. Statistics by Device Handlers: Shows statistics on Terminals with problems with respect to XPNET Device Handler Processes. Statistics by Line Process: Shows statistics on Terminals with problems with respect to Line Processes. Statistics by Logical Networks: Shows statistics of Terminals with problems with respect to logical networks. Statistics by Nodes: Shows statistics on Terminals with problems with respect to host nodes. Statistics by Regions: Shows statistics on Terminals with problems with respect to regions. Statistics by Resource Nodes: Shows statistics on Terminals with problems with respect to Resource Node Processes. Statistics by States: Shows statistics of Terminals with problems with respect to states. Terminals Count vs. XPNET Entity Down: Shows number of Terminals affected when a XPNET entity (like Device Handler, Line Handler, Resource node process) is down. Terminals Out of Service Region Wise: Shows Terminals Out of Service with respect to region. Terminals Out of Service count/region: Shows count of Terminals Out of service with respect to region. XPNET/Terminals/Region-wise View SST/OB Web Client: Concepts SST/OB Web Client: Concepts 13

3-3 Dashboards 3-3-1 Overview SST/OB Web Client Dashboards provide you business intelligence across all areas of your Terminal environment. SST/OB Web Client comes with a range of pre-defined dashboards. Each dashboard can contain one or more views, which are governed by policies. Each Policy View in a dashboard contains Terminals under the criteria set by the corresponding Policy. A Dashboard can also contain one or more Local Views. Figure 3-1 Dashboards Main Page 3-3-2 Pre-Defined Dashboards SST/OB Web Client provides the following pre-defined Dashboards: Table 3-1 Pre Defined Dashboards S. No Dashboard Name Views Available 1 BASE24 Network Dashboard BASE24 Network Statistics BASE24 Network Chart BASE24 Network Policy 2 Monitoring Printer/Paper/Other Supply Problems Policy View Cashout Problems Policy View Communication Problems Policy View Hardware Problems Policy View In Maintenance (in Supervisor mode) Policy View 3 No Transactions on Terminals No Transaction for more than 12 hours Local View No Transaction for more than 24 hours Local View 4 Out of Service Out of Service Policy View 5 Overall Status Graph Network-wide View Local View 6 Region based Monitoring Terminals Out of Service Region wise Local View Terminals Out of Service Count/Region Local View 7 Statistics by City Statistics by Cities Local View 8 Statistics by Device Handler Statistics by Device Handlers Local View SST/OB Web Client: Concepts 14

Table 3-1 Pre Defined Dashboards S. No Dashboard Name Views Available 9 Statistics by Line Process Statistics by Line Processes Local View 10 Statistics by Logical Network Statistics by Logical Networks Local View 11 Statistics by Region Statistics by Regions Local View 12 Statistics by Resource Node Statistics by Resource Nodes Local View 13 Statistics by State Statistics by States Local View 14 XPNET Graphs Terminals Count Vs. XPNET Entity Down Local View 15 XPNET Impacted Terminals Monitoring Terminals Down by Device Handler Policy View Terminals Down By Line Handler Policy View Terminals Down by Resource Node Policy View 16 XPNET/Terminals/Region-wise View XPNET/Terminals/Region-Wise View Local View SST/OB Web Client: Concepts SST/OB Web Client: Concepts 15

4 SST/OB Web Client Application 4-1 SST/OB Web Client Interface When you login to the SST/OB Web Client: Dashboards page is displayed by default. Figure 4-1 SST/OB Web Client Interface The Navigation area on the left side of the page provides access to the various functionalities of the SST/OB Web Client. The options available are: Dashboards: The Dashboards option provides snap-shots on your Terminal environment. Search: The Search option displays information based on the specified search criteria. Event Log: The Event Log displays information with respect to the events. Browsers: The Browser tab displays information related to various faults and events on the terminals in the specified time frame. Reports: The Reports tab displays the SST Reports about the terminal availability, faults and the cash management. Clicking on the options displayed in the Navigation area displays the corresponding information in the Details area on the top right side of the page. Clicking on the options available in the Details area enables you to drilldown further for detailed information. SST/OB Web Client Application 16

4-2 Dashboards 4-2-1 Overview You can view all the pre-defined Dashboards along with the user-defined Dashboards created using the SST/OB Client through the SST/OB Web Client. Select the Dashboard and the corresponding View from the Navigation area to display the details in the Details area. Selecting a Terminal from the Details area provides Terminal details in the Drill-Down area. Figure 4-2 Monitoring Dashboards SST/OB Web Client Application SST/OB Web Client Application 17

4-2-2 Dashboard Views Each dashboard can contain one or more views. Each Policy View in a dashboard contains Terminals under the criteria set by the corresponding Policy. A Terminal can be displayed in multiple Policy Views, in case they fulfill conditions in multiple Policies. Click on a Dashboard View from the Dashboards Navigation area to view the details on the View in the Details area. Figure 4-3 Dashboard View Hardware Problems Use the and the icons to navigate between pages in a view. SST/OB Web Client Application 18

4-3 Taking Actions on Problems The Terminals displayed in a Policy View can have the following status: Acknowledged Unacknowledged Closed 4-3-1 Acknowledging a Problem Acknowledging a current problem on a Terminal displayed in a Policy View will prevent new alert notifications from being generated until the problem is unacknowledged or the underlying problem is closed. Follow the steps listed below to acknowledge a problem. 1. Right-click on a Terminal in a Dashboard View Details area and select the Action Acknowledge Problems option. Figure 4-4 Acknowledge Problems Option 2. The Acknowledge Problems dialog box is displayed. In the Reason/Description box, specify the reason for acknowledging the problem on the selected Terminal. Figure 4-5 Acknowledge Problems Dialog Box SST/OB Web Client Application SST/OB Web Client Application 19

3. Click on the OK button to continue Once a Terminal in a view is acknowledged, the acknowledged Terminals are displayed with the Acknowledged flag. Figure 4-6 Acknowledge Problems Option - Result Once a problem has been acknowledged, you can perform the following actions on it depending on the status of the problem. Unacknowledged the Problem Close the Problem SST/OB Web Client Application 20

4-3-2 Unacknowledging a Problem Follow the steps listed below to remove the existing acknowledgment for a Terminal. 4. Right-click on a Terminal in a Dashboard View Details area and select the Action Unacknowledge Problems. NOTE: Only the Acknowledged Terminals can be Unacknowledged. Figure 4-7 Unacknowledge Problems Option 5. The Unacknowledge Problems dialog box is displayed. In the Reason/Description box, specify the reason for unacknowledging the problem on the selected Terminal. Figure 4-8 Unacknowledge Problems Dialog Box 6. Click on the OK button. The unacknowledged Terminals are displayed with the Unacknowledged flag. SST/OB Web Client Application SST/OB Web Client Application 21

4-3-3 Closing a Problem Follow the steps listed below to remove the existing acknowledgment for a Terminal and close the problem: 1. Right-click on a Terminal in a Dashboard View Details area and select Actions Close Problems. 2. Selecting the option displays Close Problems dialog box. In the Reason/Description box, specify the reason for closing the problem on the selected Terminal. Figure 4-9 Close Problems Dialog Box 3. Click on the OK button. The Closed Terminals are displayed with the Closed flag. NOTE: Only the Acknowledged Terminals can be Closed. NOTE: The changed status of an unacknowledged or closed terminal is shown after the refresh operation. SST/OB Web Client Application 22

4-4 Terminal Details SST/OB Web Client enables you to view the details of individual Terminals. Click on a Terminal in the Terminal Details area to view the detailed information corresponding to the selected Terminal. The detailed information for the respective Terminal will be displayed at the following tabs: General Events Cash Faults Transactions Action History Custom Information Map Messages Charts The information bar at the bottom of the Terminal Details area provides information on the total Page numbers and the number of Items visible on that page when a tab is selected. Figure 4-10 Information Bar 4-4-1 General Tab Figure 4-11 Terminal Details General Tab SST/OB Web Client Application SST/OB Web Client Application 23

The General tab displays information related to the selected Terminal. This information is configured by the admin user from the SST/OB Desktop client. There are various fields already available in the SSTOB database that are available in this tab for viewing. Apart from this more fields can be added by the Admin user manually using the SST/OB desktop client and the Manage Data facility. Some of the fields displayed are listed below: Terminal Time Blacklisted Branch ID City Destination Name Destination Process FIID Last Status Time Last TLF transaction time Line name Line process Logical Network Node name(tandem) Owner name SST/OB Web Client Application 24

4-4-2 Events Tab The Events tab displays the events received for the selected Terminal. Figure 4-12 Events Tab The following event information is displayed: Generated at Received at Event number Text SSID Subject Manager Cause Remedy 4-4-3 Cash Tab The Cash tab displays the cash status for the selected Terminal. Figure 4-13 Cash Tab The tab displays the following information: Currency Bin Currency Code Currency Denomination Remaining Bills Remaining Cash Bills Dispensed Cash Dispensed SST/OB Web Client Application SST/OB Web Client Application 25

4-4-4 Faults Tab The Faults tab displays the faults at the selected Terminal. Figure 4-14 Faults Tab The following information is available under the Faults tab: Type Fault Reported At Details 4-4-5 Transactions Tab The Transactions tab displays the transactions occuring at the selected Terminal in close to real time. These transactions are pulled in from the ATMTA database. So for information to be displayed in this tab, ATMTA product must be installed and configured. Figure 4-15 Transactions Tab The transaction details include the following information: Transaction Type Transaction Status Transaction Code Response Time Authorization Response Transaction Log Trans Date Time Card Status Transaction Currency Reversal Reason Transaction Amount Entry Time Interchange Response Time (us) Acquirer Logical Network Acquirer FI SST/OB Web Client Application 26

Card Issuer Logical Network Card Issuer FI Acquirer Branch Acquirer Region Envelope/Check used From account To account 4-4-6 Action History Tab The Action History tab displays the actions executed like operator actions or commands on the selected Terminal. Specify the time interval for which the history is required using the Show history for drop-down list. You can choose from Last one hour, Last 24 Hours and Last 48 Hours. Use the Refresh button to refresh the history details. Figure 4-16 Action History Tab The tab displays the following information: Type Status Information More Information Requested At Requested By Started At Completed At Remarks/Response NOTE: Action History tab does not display history details for views that are not Terminal centric. SST/OB Web Client Application SST/OB Web Client Application 27

4-4-7 Custom Information The Custom Information tab provides the custom information about the record selected in a view. It could be processed information about a terminal or some external information pulled into the view to assist operations staff. The Custom information which a user can view is dependent on the privileges and rights provided by the Administrator. For example screenshot below displays transaction data form ATMTA database in the custom information tab. Figure 4-17 Custom Information tab To View the information, select the desired option from the Custom Information dropdown list. NOTE: The Custom information list displays views available to the users that are assigned by the admin via permissions. 4-4-8 Map Tab Depending on the selection of key values available in the web Config file the Map tab will display the location of the terminal using Google maps and MS VE.. Only a single terminal location or the location of all the terminals in a terminal set can be viewed using the Map drop-down list. Figure 4-18 Map Tab To view the Terminal s location, you need to assign the Latitude and Longitude values of the terminals in the SST/OB GUI. For more details on Web Configuration Parameter refer to Appendix- A. SST/OB Web Client Application 28

4-4-9 Messages Tab Messages tab provides SSTOB web server application log. Figure 4-19 Messages Tab 4-4-10 Charts Tab The Charts tab represents the tabular numeric data in the graphical format. The Views in the Dashboards that contain charts are depicted using icon. Figure 4-20 Charts Tab The charts are visible under the following Dashboards: BASE24 Network Dashboards: Chart is available for the BASE24 Network Chart Local View. The parameters available include Count and Category of Terminals. Overall Status Graph: The parameters include Count and Status of Terminals. Region Based Monitoring: Chart is available for the Terminals Out of Service Count / Region Local view. The parameters include Terminals out of Service and Region. XPNET Graphs: Chart is available for the Terminals Count Vs XPNET Entity Down Local View. The parameters include Number of Terminals and Cause. SST/OB Web Client Application SST/OB Web Client Application 29

4-5 Search The Search feature in SST/OB Web Client allows you to find terminals or group of terminals by specifying search criteria. To access Search option, click on the Search tab in the Navigation area. Figure 4-21 Search Option Use the Locate by and Look for fields in the Search Navigation area to search the Terminal based on the criteria specified. You can search for Terminals on the basis of the following criteria using the Locate by field: Name: Refers to the name of the Terminal. City: Refers to the City where the terminal is located. Region: Refers to the region where terminal is located. Fault: Refers to a particular fault. Fault Categories: Refers to selected fault category. You must provide values in the Look for field corresponding to the option selected in the located by list. For example if you select fault option from the Locate by list then fault name should be entered in the Look for field. The Search details are displayed in the Details area. The details include the following: Terminal Name Region Street City State SST/OB Web Client Application 30

4-6 Event Log An event is any significant occurrence in the system or in a program that requires users to be notified, or an entry added to a log. With the Event Log feature, you can obtain information about your hardware, software, and system components, and monitor security events. Event logs can help you identify and diagnose the source of current system problems, or also helps you to predict potential system problems. To access the Event Log feature, click on the Event Log tab in the Navigation area. Figure 4-22 Event Log Details Window Clicking on the Event Log tab displays the Open Event Log link which provides access to the Event Log details. The Event Log Details area provides the information from the Event log under the following headers. NodeName GenerationTime SSID Process EventNumber Subject EventText To move through the available items in the Event Log Detail pages use or buttons. SST/OB Web Client Application SST/OB Web Client Application 31

4-7 Browsers SST Operations Bridge Web Client provides a feature of browsing faults and events on the terminals in the specified time frame. The Browser tab has two options - Events Browser Faults Browser 4-7-1 Events Browser Events Browser feature enables you to display the events occurred in the business environment using various filter conditions. To access Events Browser, click on the Open Events Browser option. This displays the Parameters for: Events Browser tab page. Figure 4-23 Open Events Browser Window For viewing the events, following filters fields are available: Subject: Filter the events based on the subject column using the Subject check box. Select the check box and specify the subject text in the available text box. The Subject field will search for the text as per the LIKE operator used in SQL. SSID: Enable the SSID field using the corresponding check box and specify the value in the SSID field. The SSID field will search as per the LIKE operator used in SQL. Event Number: Enable the Event Number field using the corresponding check box and specify the value in the text box. The Event Number field will search as per the IN operator used in SQL. Event Text: Enable the Event Text field using the corresponding check box and specify the value in the field. The Event field will search the content as per the LIKE operator used in SQL. Event Time: Select the time interval for which the events are to be displayed using the Event Time drop-down box. The options available are: Last 30 minutes Last 1 hour Last 24 hours Last 2 Days Last <N> minutes Last <N> hours Last <N> days Specify Date Range Number of Records: Specify the number of records you want to be displayed. SST/OB Web Client Application 32

Click on the Show button to display the events generated as per the specified criteria. Figure 4-24 Operations Bridge Web Client Events Browser Window 4-7-2 Faults Browser Faults Browser feature enables you to display the faults occurred on Terminals. To access Faults Browser, click on the Open Faults Browser tab. By default the Parameters for: Faults Browser tab page is displayed. Figure 4-25 Open Faults Browser Window SST/OB Web Client Application SST/OB Web Client Application 33

For viewing the Faults, following filters feilds are available: Terminals: Select the Terminals check box to apply the fault conditions on the specific Terminals or Terminal Sets. Selecting From a Terminal Set drop-down box will automatically display the list of existing Terminal Sets. All Terminals are selected by default. Fault ID: Select the Fault ID check box to display faults with a specific fault ID. Specify the Fault ID from the existing drop-down list. Fault Time: Select the time interval for which the faults are to be displayed using the Fault Time drop-down box. The options available are: Last 1 hour Last 24 Hours Last 2 Days Last <N> Days Specify Date Range Number of Records: Specify the number of records you want to display using the corresponding field. Click on the Show button to display the faults generated as per the specified criteria. Figure 4-26 Faults Browsers SST/OB Web Client Application 34

4-7-3 Customizing Data using Filters SST/OB web client provides you with a feature to apply multiple conditions to customize your faults and events data as per the requirements. Follow the steps given below to customize faults/events data: 1. Click on the Create Filter button in the Faults/Events Browsers tab page Figure 4-27 Parameters for: Events Browser 2. The Filter builder dialog box is displayed. To add a new filter condition, click on the icon Figure 4-28 Filter Builder Dialog Box SST/OB Web Client Application SST/OB Web Client Application 35

3. You can also add a new condition using the And button. Figure 4-29 Filter Builder Dialog Box Figure 4-30 Filter Builder Dialog Box ] Click on the OK button to apply the changes. The result will be displayed in the Events Browsers tab. Figure 4-31 Parameters for: Events Browser NOTE: You can also group the data by dragging the column header to the Drag a column header here to group by that column area. NOTE: You can also sort the data by clicking on the column headers. NOTE: You can also change the order of the columns by dragging and dropping them on desired location. SST/OB Web Client Application 36

5 SST Reports: Overview SST/OB provides a remarkable add-on feature of Reports in SST/OB Web server.this feature facilitates you to generate and view pre-canned reports. For generating reports you need to select duration for which reports are required and pass various other parameters available. Reports gives you a quick and comparative data analysis, hence allowing you to clearly analyse and see what is happening with your business, in the monitoring of normal operations along with detection and management of problem situations before they can impact your business. To access Reports option, click on the Reports tab in the Navigation area of SST/OB Web Client. NOTE: For the link to access the Reports, refer to SST/OB Web Config Parameters in Appendix-A. NOTE: If the parameter or its corresponding value is not provided in the web.config file, the reports tab will not be available. SST Reports: Overview 5-1 Features & Benefits Flexible Web-Based Monitoring Being a web-based product, SST Reports enhances the flexibility of viewing and generating reports by providing platform and location independence to the user. Availability of various Report Formats SST Reports facilitates easy export of reports in the following formats: PDF Xls Rtf Mht Text Image Csv You can further select individual format to view the reports. More Analysis made easy Clearly Structured Assists immediate actions and Quick decision making Time saving and accurate assessment of the terminal environment SST Reports: Overview 37

5-2 SST Reports interface To view SST Reports, click on the Show Reports link available under Reports tab. This displays a tree control on the right side which lists all the SST reports available. SST/OB provides you the reports under the following groups: Availability Cash Faults General Transaction NOTE: Both Cash and Transaction report groups require ATMTA product to be installed and configured with SST/OB. Figure 5-1 SST Reports To view Reports, click on the Show Reports link available under Reports tab. This displays the list of all the SST reports available. NOTE: To view reports please ensure that the following settings are configured in the internet explorer: HP SST Reports URL must be added under Trusted sites list of Internet options. Always Accept cookies from this site option should be selected while viewing the SST reports. NOTE: Similar setting for other browsers should also be updated. SST Reports: Overview 38

5-3 Upload SST Reports The SST Report definition is stored in a report definition file, These files are provided separately from the SST Reports installation package. These report definitions are uploaded on the SST Reports web server using the upload facility. Follow the steps given below to upload the reports: 1. Click on the Upload Report link available on the top right corner of the Reports window. Figure 5-2 SST/OB Web Client Reports Window SST Reports: Overview This displays the corresponding Upload Reports window. 2. Browse for the reports xml using Browse button. Figure 5-3 SST/OB Web Client Upload Reports Window SST Reports: Overview 39

Clicking on the Browse displays the Choose File dialog box. Figure 5-4 Choose File Dialog Box Select the report and click on the Open button. 3. The path of the selected report is displayed in the Report Info field. Click on the Upload button. Figure 5-5 SST/OB Web Client Reports Window The selected report will be uploaded and displayed it in the SST Operations Bridge Web Client Reports Window. SST Reports: Overview 40

NOTE: If the report is already uploaded, the interface will display a message to Update the existing report or to Cancel the Uploading process. NOTE: The Upload Report option is only available for the Admin user. NOTE: You must have ASPNET and Network Service rights on the SST Reports folder for uploading the reports. SST Reports: Overview SST Reports: Overview 41

5-4 View Reports 5-4-1 Introduction SST Operations Bridge provides reports that allow you to evaluate your terminal environment status and performance, hence keeping the entire terminal network running at a maximum efficiency. The user can also view the reports as per their needs. For example, a user can view the detailed availability status of all the terminals by generating the report for the specified time interval. 5-4-2 Reports Generation Follow the steps given below to generate the reports: 1. Click on the Show Reports link available under the Reports tab of SST/OB Web Client. This displays the Reports area on the right side of the window. 2. The Reports area enables you to select the report to be viewed. Click on the selected report. 3. This displays the list of parameters required to view the report. Figure 5-6 SST Operations Bridge Web Client Parameters For Reports Window Specify the following parameters: From/To: Specify the date interval for which the reports are to be generated using the corresponding dropdown fields. Make sure that both the fields do not have the same values. For example, if you want to see the data of 1 st July 2009 then select From/To as 1 st July 2009 2 nd July 09 then the data fetched from the database would be from 00:00:00 till 23:59:59. Of 1st july 09 Select Terminals: Specify the list of terminals for which the report is to be generated. The options available are From a Terminal Set (to select a Terminal set from the available terminal sets) and Specific Terminal (to select an individual terminal). No of Records: Specify the number of records to be displayed. 4. Click on the Generate Report button. It could take time ranging from few seconds to few minutes for generating report depending on the amount of data and duration requested. Once the report is generated the Parameters panel gets folded to provide maximum space to the rendered report. SST Reports: Overview 42

Displayed below is the sample availability report showing details of availability of all the terminals This report can now be exported to various formats or printed out. Figure 5-7 Terminal Availability Report SST Reports: Overview SST Reports: Overview 43

5-4-3 Reports Toolbar Figure 5-8 SST Reports Toolbar The SST Reports Toolbar is displayed just below the Parameters For filed in the SST/OB Web Client Reports window. Table 5-1 SST Reports Toolbar Button Description Enables you to display the search window. Clicking on this button displays the Search dialog box. Enables you to print the report. Clicking on this button displays the Print dialog box. Enables you to print the current page of the report. Clicking on this button also displays the Print dialog box. Enables you to view the First and the Last page of the report. Enables you to view the Previous and the Next page of the report. Enables you to select the particular page number from the total number of pages displayed for a report. Enables you to export a report and save it to the hard disk. Clicking on this button will display the File Download dialog box. Enables you to export a report and show it in the new window. Enables you to view the report in the particular format. Select the format from the drop-down list and click on the Save buttons. The options available are PDF, Xls, Rtf, Mht, Text, Image and Csv. SST Reports: Overview 44

Appendix A SST/OB Web Configuration Parameters Parameter ConnectionInfo ATMTADBConnectionInfo ClientMapAPI gmapapisrc vemapapisrc EventLogRefreshSecs IgnoredSearchResultColumn ReportsWebServerURL IPPEventsList IPPObjInfo ObjInfoMaxNumIDListItems CountersRefreshSecs ObjListGridRefreshSecs MapObjectInfoColumns MapObjectInfoSpecString Description Specifies the connection string parameters used for connecting SST/OB Web Client with SST/OB database. Specifies the connection string parameters used for connecting SST/OB Web Client with ATM/TA database. Specifies the type of map to be used by SST/OB Web Client Values: For Google map=gmap For Microft virtual earth = vemap Specifies the URL for gmap. Specifies the URL for vemap. Specifies the time duration in seconds to refresh the Events log. Specifies the value to be ignored from the search criteria. The parameter is specific to Faults category mentioned under Search tab. Specifies the URL for SST Reports Web Server. For example http://111.111.1.111/sst Reports This parameters controls number of events to display per page under Event in SSTOB Web. Default Value 10. This parameters controls number of columns per page to display in Drill-Down Area in SSTOB web against a selected Terminal.It effects Transaction, Faults, Events, Action History and Cash tabs. Default Value 10. ObjInfoMaxNumIDListItems controls Number of Indicator per page to be displayed in the Map Tab Page.This parameter will be affective only when all parameters listed in view are selected. Default value 20. This parameter controls how often counters for policy views are updated (these are the numbers shown next to the name of the policy view in the left pane tree).default value 30. Specifies how often the grid representing a view refreshes itself from the server. The Default value of ObjListGridRefreshSecs is 30. The parameter is required to get the fields from the database. The Default values are ATMPROFILES.TermID,ATMPROFILES.AtmLocation as 'Street',ATMPROFILES.City,ATMPROFILES.StateCode_x as 'State',CUSTOMATMDATA.Latitude,CUSTOMATMDATA.Longitude Specifies the information to be displayed on the Web Client Map when the user clicks on a device icon.the pipe symbol ' ' specifies a new line %Name% specifies the field to show.the Default vlaue of MapObjectInfoSpecString is %TermID% %Street% %City%, %State%. Appendix A DetailTabMaxEventsFetched It controls number of Events to fetched.default value 10. DetailTabMaxTransFetched It controls number of Transactions to fetched.default value 10. DispTimeInLCT Displays Time Settings as: 0 will display time in UTC under Action History Tab and next to the View name on top of Detail Area. 1 will display time in LCT under Action History Tab and next to the View name on top of Detail Area. The Default value 1. Appendix A 45

Parameter DispNodeRelInfoInNodeTime Description Displays NodeTime Settings as: 0 to display Node time in UTC 1 to display Node time in LCT Default value 0. IPPSearch It Controls information display per page under Search Option. Default value 10. IPPView It controls Number of Terminals per page to show in Detail Area in SSTOB web against selected View.Default value 10. Appendix A 46

Appendix B SST Reports Web Configuration Parameters Parameter ConnectionInfo ATMTADBConnectionInfo AvailabilityReportCellsInfo Description Specifies the connection string parameters used for connecting SST Reports with SSTOB database. Specifies the connection string parameters used for connecting SST Reports with ATM/TA database. Cells on which the drill down will be provided, on availability reports. There is a fixed format for providing the cells info: CellName:CellHeader:Category. For example CELL_OOS:Out of Service %:OOS,for providing drill down on column out of service percent. Values will be ; separated. Appendix B Appendix B 47

Document Feedback Form We would appreciate your comments on the SST Operations Bridge Web Client Guide. After you have read the Guide and used the software, please take a few moments to complete this form and return it to appropriate HP product support service. 1. The organization of the Guide makes it easy to locate topics quickly. Strongly Disagree Strongly Agree 1 2 3 4 5 2. The appearance of the pages makes it easy to locate information quickly. Strongly Disagree Strongly Agree 1 2 3 4 5 3. The flow of information allows me to complete tasks in a logical order. Strongly Disagree Strongly Agree 1 2 3 4 5 4. The notes stand out in the text. Strongly Disagree Strongly Agree 1 2 3 4 5 5. I use the index frequently. Strongly Disagree Strongly Agree 1 2 3 4 5 6. I can usually find the topic I am looking for using the index. Strongly Disagree Strongly Agree 1 2 3 4 5 7. Are sections of the book confusing? If so, do you have any recommendations of how we can improve them? (Please be specific.) 8. Have we left out any information that you believe should be included? Document Feedback Form 48

9. The level of writing in this book is: Too Basic Just Right Too Technical (Please be specific.) 10. Do you have any other suggestions for improvement? Document Feedback Form Document Feedback Form 49