Pearson VUE, Testing and Workforce Development 1
NCS Pearson NCS Pearson is a recognized leader in providing high quality testing and assessment solutions to a wide range of users As a global provider of applications, services, and technologies for education, testing, assessment, government, and complex data management, NCS Pearson is synonymous with testing and assessment www.ncspearson.com 2
NCS Pearson e-learning Product- Driven Web- Based Training Online Testing & Certification Online Courseware Workforce Development Assessments & On-line Courses Content Filled LMS built on Blackboard Platform Online Delivery of Corporate Training & MBAs Portal of Education Tools for K- 12 to Lifelong Learning Online Resource Center for IT Content Custom Distance Learning Design and Development Your gateway to extensive e-learning capabilities... Education Portal Development 3
VUE Testing Services Pearson VUE delivers electronic test and certification capabilities to the public and private sector of the education industry VUE administers thousands of tests monthly in more than 3,500 third-party testing centers in 130 countries Many of the testing centers are located within IT Training and Education Centers Student users can visit the VUE website to learn about, register, and pay for tests www.vue.com One of the unique features of VUE is that it uses adaptive testing techniques, which alters the questions the student is asked depending upon answers given 4
Additional Testing Services 5
Workforce Development Examples DoD - designed and validated survey system for the Congressionallymandated math and science STARBASE program for DoD students IRS - designed and validated a Customer Service assessment that measured 64 technical areas of the U.S. Tax Code Postal Service Leadership Training Academy - won contract to provide management and leadership assessment model (CLI Leadership Multi-rater) VBA - won contract to build IT skills matrix for all information technology positions within the VBA VA Employee Education System (EES) - won contract build new competency models for various positions in the VA s EES FEMA - won contract to provide executive development, leadership assessment and survey tools for senior FEMA managers 6
IRS Case Study Assessing the core competencies and training needs of workforce The Challenge The IRS realized it needed to take aggressive action to improve customer satisfaction at all levels and the performance of its current workforce in order to meet the growing demands from both taxpayers and the Congressional oversight Committees The Goal Develop a agency-wide Performance Development System that implements new workforce competency and reengineering models in order to fill employee gaps The Approach Pearson worked with IRS leaders to develop a modern workforce reengineering program Pearson designed and validated new workforce competency models for various positions Competency models were approved by IRS subject matter experts and union representatives These models drove development of over 20 new competency-based training needs assessment tools for the selected positions Assessment tools were used as the building block of the Individual Development Plans (IDPs) of IRS employees Conducted rigorous validated studies to meet IRS guidelines The Results Assessed over 30,000 IRS employees for core competencies Performed outcomes studies to document changes in performance post training intervention Demonstrated overall gains in customer service, problem solving, and other selected competencies Documented overall performance gains ranging from 2-5% for certain employees Economic analysis study translated performance gain to $102 million in annual savings Expand Performance Development System to other IRS occupations 7
A Telecommunications Case Study Virtual University achieves mission critical business objectives The Challenge To create a leading edge Web University to achieve important cost and performance measures Using a vision set for by the client, Pearson designed and created the site s infrastructure, content and functionality The Goal To improve delivery and sales management processes, reduce training cost associated with travel, and reduce sales force churn The Approach Analyzed the target population including skills, capabilities, hardware and software needs Devised a comprehensive design strategy encompassing instructional approach, architectural design, media selection and performance standards Developed the site including system interfaces, content development or conversion, performance reporting capabilities, data storage and computer-managed instruction components The Results Achieved ROI of over $1 million by reducing travel costs, cutting the classroom time from 2 to 1 week and providing instruction to 3,000 more representatives Improved sales effectiveness with cutting edge technology and proven instructional design principles Award winning approach - Silver Medal at the 1998 Multimedia and Internet Training Awards Maximized student engagement by using a thematic approach of a virtual adventure in world travel Reduced employee churn by providing access to improved, standardized, continuously available and measured information 8
Workforce Development Solutions Pearson Reid London House is a leader in providing workforce development solutions for pre-employment recruiting, selection, leadership and management development, and organizational development and training Solutions include: recruiting tools skills and aptitude tests organizational surveys human resources assessments consulting services Reid London House combines the forces of NCS London House and Reid Systems, Inc. to become a single source provider of human resources assessments and services NCS London House has offered workforce development tools and services to help employers recruit, accurately select, and continuously develop employees and organizations for more than 25 years 9