HIGH-IMPACT COMPLIANCE TRAINING SOLUTIONS

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1 HIGH-IMPACT COMPLIANCE TRAINING SOLUTIONS LEGAL, HOSPITALITY, CARE, ES&H Skillsoft Global Compliance Solutions

2 TRAINING AND FUNDING ARE THE KEYS TO EFFECTIVE PROGRAMMES Compliance programmes are used to help organisations mitigate risk, stay informed and maintain the right ethical culture. However, 58% of departments responsible for compliance feel that they are under-resourced and do not have enough training. 1 We looked at the Skillsoft curriculum and leveraged it as a baseline We further customised the individual compliance course with Brocade terminology and supporting examples We started off with a small population on the Code of Conduct and quarterly sales certifications, and subsequently expanded to cover the entire company with Skillsoft training. Petrie Terblance, Director of Internal Audit and Compliance at Brocade Understanding risk and compliance saves your organisation time and money Risk within an organisation can take many forms. Primarily, risk develops in situations where employees fail to understand the implications of how laws and regulations impact their job and responsibilities. When critical decisions are made in this knowledge gap, your organisation is put at risk for lawsuits or fines. Skillsoft has a proven methodology that is not only geared to the global audience, where many of our courses are not only translated, but are also localised based on each region s laws and regulations. Elearning is the training method for the modern world Skillsoft is a global elearning company that has been in the business of creating innovative and effective teaching solutions since Since then, we have grown and developed into a number of different business units that cover topics from compliance training to leadership and development. Skillsoft s proven adult learning method has the lowest levels of scrap learning in the industry with an 86% application rate compared to the typical 20-50%. 2 Our compliance courseware comes in a variety of languages, is deployable in multiple countries and includes localised content options. Developed for learners of all styles, our cloud-based learning solution provides a rich learner experience for auditory, visual and kinesthetic learners. Whether your employees are in the office or on the go, they can enjoy interactive learning exercises, audio narration and job and visual aids. Our instructional design is effective and easily adapted to help employees understand the implications of how laws and regulations impact their job and responsibilities. SOLUTIONS SPOTLIGHT AWARD-WINNING COURSES Year after year, Skillsoft has continued to win awards and recognition as a top platform in the elearning space by leading analysts, industry organisations and publications including: Brandon Hall Group, Chief Learning Officer, Elearning! Magazine, TrainingIndustry.com and Workforce Magazine.

3 The Compliance Maturity Model Skillsoft examined the way organisations at different levels of learning perceive compliance training. Through our many years of experience, we noticed a distinct path that many organisations must take to have a successful compliance programme. No matter your current stage, Skillsoft Global Compliance Solutions has a solutions-based process to align with your business goals. Stage 1 These organisations provide only minimal resources to employees to meet baseline standards and hope that a problem doesn t occur. When problems do arise, these companies end up paying fines, penalties and other damages. Typically, these organisations view compliance training as too expensive, and more times than not, compliance training ends up being implemented once a violation has occurred. Skillsoft compliance specialists can work with you to ensure all your compliance training needs are identified. Stage 2 Companies who are in stage two acknowledge it is important to disseminate a message of compliance, which is typically done in two ways. The first puts the responsibility on the manager. They are the only ones to receive training, and it is their responsibility to train employees and ensure they are aware of the rules that apply to them. The other approach trains all employees regardless of their role in all aspects of compliance. Skillsoft uses a targeted learning programme to get the right training to the right employee. Stage 3 Stage three companies are typically in transition. Topdown behaviour change through training works in a way where cultural change and lawful practices are being applied, but training is seen as more strategic rather than being applicable to the culture. The big differentiator from stage three and stage four is that messaging is coming from the top and is mandated rather than being self-initiated. Skillsoft works to broaden the idea of compliance so it is no longer top down, but is the core of the company. Stage 4 Once an organisation reaches stage four, the focus shifts from a mandate mentality to one where individual employees are empowered to make informed decisions and contribute to establishing an ethical culture. Compliance is the responsibility of everyone in the company and misconduct is taken care of swiftly. Skillsoft has learning systems and strategies in place to measure compliance effectiveness to ensure continued growth and development. Stage 5 Stage five only happens once an organisation dedicates to continued growth and improvement of its processes. Compliance becomes completely integrated into the strategy of the business and is measured as a level of business performance. By accomplishing this level, compliance programmes are aligned to contribute to an organisation s success, rather than being seen as a way to mitigate risk. Skillport 8 A learner-centric LMS backed by a powerful database with mobile compatibility. Adv. Compliance Advanced Compliance adds scheduling, recurring courses and targeting to Skillport 8.

4 Learner management and tracking technology Skillsoft s learning management tools help organisations ensure compliance by allowing specific and consistent training requirements to be set and tracked to completion for different customer defined learner groups (e.g. divisions, departments, teams and job functions). Automated functionality alerts learners, supervisors and training administrators of training progress via an notification system, allowing immediate review of training status for planning and compliance purposes through flexible and robust reporting. We offer a variety of learning management options, including Skillsoft Academy, Skillport and integrations with existing systems. Learning design Courses are self-paced and designed specifically to address the three established adult learning styles: auditory, visual and kinesthetic. All courses have clear, tangible learning objectives that are met through an engaging presentation of information, practice opportunities and evaluation. All content is reviewed and approved by subject matter experts. Frequent practice opportunities reinforce learning and provide timely feedback. Guidance strategies include the use of practical examples, case studies and graphical representations. Course assessments assist in validating learning. Job aids and SkillBriefs offer practical tools to use during or after online training and with classroom sessions. What makes a good compliance programme? An effective compliance programme should be tailored to organisations specific needs, risks and challenges. A check-the-box approach tends to leave risk gaps, and although may meet base requirements the exposure of risk is still a key concern. Instead, effect a change and focus on risk prevention across all areas of the organisation. Develop a strategy, promote awareness and implement a strong compliance training programme that helps protect your organisation. Understanding what a true compliance focus means Move from meeting the bare minimum of compliance to leading as a best-in-class example of how an organisation can do things right. Understand why compliance adoption will accelerate a behavioural change that promotes a healthier, more productive work environment. Communicate what change the business looks to administer and address how these are positive for all individuals, across every level of the organisation. Demonstrate how compliance-based changes will provide a positive impact that can be easily implemented and understood. Educate non-compliant behaviours with reinforced training and organisational support. Services and Customisation Skillsoft s team will ensure successful implementations and rollouts. A range of tools and services help customise and blend training with current initiatives, append policies, include specific examples, and more. Custom courseware solutions can be created using SkillStudio, Skillsoft Dialogue Design or by our team of custom solution professionals. Academy Compliance focused LMS with scheduling, reoccurrence and targeting. Custom Solution Use your own LMS through either FTP or OLSA.

5 Legal Meeting legal obligations is one of the most pressing issues facing employers, and one of the most complex. If your legal compliance courseware doesn t deliver what you need, you risk costly investigations, fines, lawsuits and bad publicity. Skillsoft offers legal courses that can convey complex, continually changing information in a way that is relatable, practical and convenient for every level of employee. 6K+ CUSTOMERS 19+ MILLION END USERS Hospitality Skillsoft offers hospitality staff and managers an engaging and interactive online learning experience focused on safe food handling and responsible alcohol training. We can enhance your employee s skills and, in turn, promote operational excellence through our complete commitment to aligning the learning and development needs of your organisation. Health and Social Care Care organisations face an increasingly large set of legal requirements to provide training solutions in compliance job skills. Skillsoft offers care staff and managers an engaging and interactive online learning experience focused on helping care organisations meet the National Minimum Training Standards (NMTS). 86% LEARNING APPLIED TO THE JOB WITHIN 6 WEEKS K USERS SCALES FOR CLIENTS LARGE AND SMALL Environmental Safety and Health Skillsoft offers a complete solution for health and safety compliance training. Learning resources are designed for a range of needs, from workers requiring rigorous training and certification, to business professionals that might only need general awareness or periodic training on special topics. Skillsoft Health & Safety courses cover a broad range of HSE regulated activity including HSWA, RIDDOR, COSHH, MHSWR, & PUWER and includes an HABC endorsed level 2 course Global Compliance and Ethics Benchmarking Survey. Baker & McKenzie, Challenge the Status Quo with a Smarter Approach to the Global Talent Crisis by Kieran King and John Mattox, II. Skillsoft, February Reliable Courses built to prepare for exams or meet regulatory standards. Affordable Realise significant cost savings over classroom training. Trackable Completion and scoring documented in learning management system.

6 For more information or to learn more, call or visit Comprehensive coverage A complete compliance solution Skillsoft Global Compliance Solutions learning library provides the building blocks of effective learning programmes. You can choose from any of our libraries to build a rich set of effective and interactive curricula. Browse and download our course catalogue here: Award-winning Content and Platform Best of Elearning! Brandon Hall Cisco Best IT Content, Best Learning Management System, Best Leadership Training, Best Soft Skills Training and Best Compliance/Certification Excellence in Talent Management - Best Leadership Development Program, Bronze Quality Distinction Award Chief Learning Officer LearningElite, Gold TrainingIndustry.com Top 20 Learning Portal Companies,Top 20 Training Outsourcing Companies, Top 20 Leadership Training Companies, Top 20 Content Development, Top 20 Workforce Development, Sales Training Watch List We improve the performance of organisations by improving the performance of their people Skillsoft Ireland Limited