Corporate Overview
Contents August 2013 02 03
Who is FleetPartners?... 04 What we do... 06 Specialised fleet management services... 08 Sustainability statement... 10 Why choose FleetPartners?... 12 Our people... 14 Our internal values... 16 Location... 18 Hours of operation... 19 Corporate Overview
Who is FleetPartners? 04 05
FleetPartners is one of Australasia s leading fleet leasing businesses that manage over 50,000 motor vehicles ranging from passenger cars through to heavy commercial vehicles. FleetPartners New Zealand was established through the amalgamation of Avis Lease and Truck Leasing Limited in 1998. In 2008 FleetPartners was purchased by a private equity group (GIC SI and Ironbribge Capital), led by former Managing Director, Nick Johnson. GIC SI is the private equity arm of the Government of Singapore Investment Corporation (GIC). Today, GIC manages more than US$100 billion, and is among the world s largest fund management companies. Ironbridge Capital is an Australian equity firm which provides equity for Australian and New Zealand businesses. Ironbridge s investment advisory strategy focuses on investing in businesses that are or have the potential to be market leaders. This transaction marked an important milestone for FleetPartners. Broadening of the shareholder base will provide a strong platform for growth and ensures FleetPartners are well placed to provide cost effective outsourced fleet solutions and additional funding. Corporate Overview
What we do We offer a wide range of products and services that can be combined to ensure a hassle-free out-sourced fleet solution. 06 07
Fully Maintained Operating Lease A complete outsourced solution whereby FleetPartners purchases the vehicle and manages it on your behalf. Everything from relicensing through to maintenance. At the end of the lease term you simply hand the vehicle back. Non Maintained Operating Lease Similar to a fully maintained operating lease except you take care of the maintenance. End of lease options include handing the vehicle back, upgrading, purchasing or continuing the lease if the term and kilometres allow. Sale and Leaseback If you are currently running a fleet of vehicles, FleetPartners Sale & Leaseback can provide an immediate cash injection as well as saving time and resources not to mention FBT savings. After assessing your fleet, FleetPartners purchases your vehicle/s at an agreed value then leases them back to you for a monthly fee. EzyDrive Rather than leasing a new vehicle, EzyDrive utilises pre-leased vehicles. It incorporates all the benefits of a Fully Maintained Operating Lease, with the potential savings in lease rental and FBT value. Lease terms range from 6 months to the maximum term allowed. Finance Lease Providing you with an additional funding line. FleetPartners takes ownership of the vehicles for a specified period. At the end of the lease the lessee secures ownership upon making the final payment. The lessee is responsible for vehicle maintenance, insurance and registration. Service Finder Save on downtime with FleetPartners on-line and mobile Service Finder. Drivers can now plan service/ repair of their vehicle, find their closest certified dealership, warrant of fitness/cof provider, tyre repairer etc before leaving the office. By downloading the mobile QR code, drivers can also manage unforeseen issues while on the road. FleetPartners Value-add Services Vehicle Procurement Fuel Card Management Accident Management Breakdown Assistance FleetPartners Rental Driver Training Infringement Management Online Fleet Management Tool Fair Wear and Tear Fleet Consultancy Reporting Telematics Corporate Overview
Specialised Fleet Management Services Whether you retain ownership of your vehicles, or use a FleetPartners lease option, our experienced teams will provide guidance to identify the most effective fleet management services to suit your individual company vehicle policy. Timely and accurate information is critical to the successful outsourcing of fleet management. The lack of visibility and understanding over fleet operational data, compounded by using multiple vehicle suppliers and service providers, creates a difficult working environment for the typical fleet operation. By consolidating and focusing these disparate and non-integrated processes via a fleet management supplier, customers leverage fleet best practices and extensive industry knowledge. Managed maintenance fixed authorisation levels, controlled costs Accident Management Relief vehicle facility Proactive Registration, Road User Charges, WOF, Servicing texting reminders to drivers Visual and detailed reporting on fleet spends, savings, trends Infringement management Fuel Management (from discounted fuel card supply to exception reporting, i.e. usage vs tank size, etc.) Quarterly/Annual account reviews Partner link (web based log in system, view full fleet details at your fingertips) Additional to this, our regular reports are tailored to your needs, including details of fuel, FBT, imminent expiries, kilometre management and client vehicle listing to give you accurate and clear knowledge of your fleet operation. 08 09
Specialised Account Management FleetPartners clients have access to a dedicated Business Development Manager, backed by a team of highly trained professional services personnel. This team oversees your account and provides a consistent point of contact to answer queries and provide advice. As partners in your business, they continually monitor and advise you on your options. FleetPartners Consultancy FleetPartners Fleet Consultancy Programme utilises experience gained from over 30 years in the fleet management industry to assist fleet owning organisations to optimise efficiencies within their own vehicle fleets. The Fleet Consultancy Programme considers all stakeholders, procedures; processes and costs associated with the running of the fleet so as to document the current fleet management system. FleetPartners Integration and Transition Program (FIT) FleetPartners recognise one of the greatest challenges when changing fleet providers is to ensure an efficient transition plan is in place. To ensure a hassle-free experience, FleetPartners have developed our own methodology for the integration of our systems and transition from your existing suppliers. FleetPartners FIT Program is designed to ensure that all necessary elements are clearly identified and addressed. Corporate Overview
Sustainability statement FleetPartners acknowledge that we have an impact on the environment in which we operate and believe we must take responsibility for managing this. 10 11
Embedded in the FleetPartners strategy is a commitment to: Meet our obligations under all relevant environmental regulations and legislation Understand and quantify the extent of our environment impact Reduce our impact by implementing environmental initiatives, monitoring progress and continually exploring ways of improving our position In the community to explore further collective improvements In achieving these goals our aim is to ensure that we preserve and reduce our environmental footprint, whilst maintaining our organisation s long term viability into the future. Corporate Overview
Why choose FleetPartners? More than 50 000 drivers in New Zealand and Australia drive vehicles supplied by FleetPartners because of one word. Trust! 12 13
Our points of difference: Evolved Fleet Strategy Framework that ensures we perform a complete and accurate assessment of where your current fleet is, where you need it to be to meet your objectives and what it will take to achieve this. FleetPartners Integration & Transition Program (FIT) processes aligned to your ideal fleet management solution. Partnerlink - fleet management tool providing you with the simplest most efficient way to view your fleet online. Financial Independence safe, secure, stable. The latest fleet specific IT infrastructure to ensure you have access to the best fleet analysis tools available today. Strategically positioned to lead industry change and innovation through partnerships and system improvements ie. Tax, Legal and Economic advisors, Telematics (asset reporting and satellite feeds), Driver training etc. A range of pre-leased vehicles are available for re-leasing at a lower monthly rental and FBT rates. The ability to lease second hand vehicles from dealership stock if you can t find what you are looking from in a new vehicle. AutoSelect, FleetPartners used car sales division, provides high quality, ex-lease vehicles at discounted rates to friends and family. Sourced management and vehicle asset specialist expertise, designed to benefit both your company and your employees. Trans-Tasman fleet management organisation with the ability to quickly develop and deploy fleet management solutions in line with changing customer needs. Innovation, Partnership, Service. These principles drive everything we do. Corporate Overview
Our people Our strength is in our people. Our promise to you is total fleet partnership 14 15
Dennis Kelly Managing Director FleetPartners New Zealand Dennis is well known in both the finance and leasing industries in New Zealand and brings a wealth of experience and knowledge with him from over 30 years in the local market. With extensive experience in the vehicle leasing industry, Dennis previously spent 10 years as a senior executive then Managing Director Dennis of Hertz Fleetlease Kelly Managing Limited. Director FleetPartners New Zealand Dennis is well known in both the finance and leasing industries in New Zealand and brings a wealth of experience and knowledge with him from over 30 years in the local market. With extensive experience in the vehicle leasing industry, Dennis previously spent 10 years as a senior executive then Managing Director Dennis of Barry Hertz Nicholson Fleetlease Kelly Managing Limited. Director, Director Sales FleetPartners New Zealand Dennis Barry has is well over known 17 years in leasing both the experience finance and with leasing an emphasis industries on in sales New and Zealand relationship and management brings a wealth in both of passenger experience and and heavy knowledge commercial with vehicles. him from Barry over re-joined 30 years in FleetPartners the local market. in June With 2007 extensive 13 years experience after he started in the his vehicle career leasing with the industry, same company Dennis then known previously as Avis spent Lease. 10 Prior years to as joining, a senior Barry executive had spent then six Managing years at Director Custom Fleet of Barry where Hertz he Nicholson Fleetlease was their Limited. National Director, Sales Sales & Marketing Manager. Barry is tertiary qualified Barry and is has well over respected 17 years within leasing the experience leasing/fleet with management emphasis market. on sales and relationship management in both passenger and heavy commercial vehicles. Barry re-joined FleetPartners in June 2007 13 years after he started his career with the same company then known as Avis Lease. Prior to joining, Barry had spent six years at Custom Fleet Barry where Bevan he Nicholson Guest was their Director, National Sales Relationship Sales & Marketing Management Manager. Barry is tertiary qualified Barry and Bevan is has well joined over respected FleetPartners 17 years within leasing the June experience leasing/fleet 2010. He with has management over emphasis 10 years market. on in sales the finance and relationship and management automotive industries both passenger including roles and heavy at Holden commercial Australia vehicles. as the Asia Barry Pacific re-joined Export FleetPartners Manager, National in June Manager 2007 13 at years Nissan after Finance he started and as his a career Commercial with the Manager same company at UDC. then Holding known a Bachelor as Avis of Lease. Commerce Prior to degree joining, from Barry Auckland had spent University, six years Bevan at Custom is passionate Fleet where Bevan about ensuring he Guest was their FleetPartners Director, National Sales relationship Relationship & Marketing team Management add Manager. value to Barry their is customers tertiary qualified through and constantly is well looking respected at within ways to the improve leasing/fleet the management of market. the customers fleet. Bevan joined FleetPartners in June 2010. He has over 10 years in the finance and automotive industries including roles at Holden Australia as the Asia Pacific Export Manager, National Manager at Nissan Finance and as a Commercial Manager at UDC. Holding a Bachelor of Commerce degree from Auckland University, Bevan is passionate Bevan about Vern ensuring McLaren Guest FleetPartners Director, National relationship Relationship Customer team Service Management add value Manager to their customers through Bevan constantly Following joined 15 looking FleetPartners years at in ways fleet in management to June improve 2010. the and He management has sales over Vern 10 joined of years the in FleetPartners customers the finance fleet. in and automotive 1989 as NZ industries Operations including Manager. roles Subsequent at Holden roles Australia have included as the Asia Head Pacific of Pricing Export Manager, & Risk and National Northern Manager Regional at Sales Nissan Manager Finance before and as taking a Commercial on the challenge Manager of at UDC. Holding Director a of Bachelor Customer of Service, Commerce creating degree the from customer Auckland service University, function. Bevan Vern is holds passionate about Vern a Post ensuring Graduate McLaren FleetPartners Diploma National in Business relationship Customer and team is committed Service add value Manager to to delivering their customers efficient through industry constantly Following leading service 15 looking years that at in is ways fleet aligned management to improve to FleetPartners the and management sales vision Vern of continuously joined of the FleetPartners customers improving fleet. in the customer experience. 1989 as NZ Operations Manager. Subsequent roles have included Head of Pricing & Risk and Northern Regional Sales Manager before taking on the challenge of Director of Customer Service, creating the customer service function. Vern holds Vern Stuart a Post Graduate McLaren Bindon Diploma Group National in Business Customer and Technology is committed Service Manager to delivering efficient industry Stuart Following leading joined service 15 FleetPartners years that in is fleet aligned as management a to contractor FleetPartners and in January sales vision Vern 2004 of continuously joined after FleetPartners spending improving nine years the as 1989 customer IT Manager as NZ experience. Operations Hertz Fleetlease, Manager. Subsequent responsible roles for the have installation included and Head set of up Pricing of their leasing & Risk and system. Northern In October Regional 2004 Sales Stuart Manager was made before a taking full-time on employee the challenge and in of 2007 was Director appointed of Customer the Group Service, Business creating Technology the customer Manager service for function. both Australia Vern holds and New Stuart Zealand. a Post Graduate Bindon Before Diploma joining Group Hertz in Business Fleetlease and Technology Stuart is committed spent Manager 11 to years delivering at Tip efficient Top Ice Cream industry Stuart New leading Zealand joined service FleetPartners and that was is aligned responsible as a to contractor FleetPartners for implementing in January vision the 2004 of continuously manufacturing after spending improving and nine financial years the as systems. customer IT Manager Stuart experience. at holds Hertz a Fleetlease, Diploma in responsible Business majoring for the installation Information and Systems. set up of their leasing system. In October 2004 Stuart was made a full-time employee and in 2007 was appointed the Group Business Technology Manager for both Australia and New Stuart Zealand. Bindon Before joining Group Hertz Business Fleetlease Technology Stuart spent Manager 11 years at Tip Top Ice Cream Stuart New Zealand joined FleetPartners and was responsible as a contractor for implementing in January the 2004 manufacturing after spending and nine financial years as systems. IT Manager Stuart at holds Hertz a Fleetlease, Diploma in responsible Business majoring for the installation Information and Systems. set up of their leasing system. In October 2004 Stuart was made a full-time employee and in 2007 was appointed the Group Business Technology Manager for both Australia and New Zealand. Before joining Hertz Fleetlease Stuart Corporate spent 11 Overview years at Tip Top Ice Cream New Zealand and was responsible for implementing the manufacturing and financial systems. Stuart holds a Diploma in Business majoring in Information Systems. 1/05/13 9:14 AM Corporate Overview
Our Values Our Values were created as a set of guidelines for the business by people within the business. Learn for the future. 16 17
Accountability to be empowered; to take ownership of all actions and commit to the end, no matter the outcome. Teamwork make things easier for one another, so that we succeed together. Integrity to be honest, fair and to always follow through what has been agreed upon Creativity imagine all possibilities and make them happen; to think outside the box and place innovation above simply achieving the fundamentals Ambition set aspiring and ambitious goals, and to deliver them with passion, intellect, determination and beyond customer expectations Corporate Overview
Location FleetPartners New Zealand employ 120 with offices in Auckland (Head Office), Hamilton, Wellington and Christchurch. Hamilton Suite B 543 Te Rapa Rd Te Rapa Hamilton Tel: 0800 372 632 Fax: 07 850 1329 Auckland New Zealand Head Office: 61 Mountain Road Mt Wellington Auckland Tel: 09 570 3900 Fax: 09 570 3999 Wellington Wellington Branch: Christchurch 20 Barker Street Wellington Tel: 04 802 2730 Fax: 04 801 8101 Christchurch Branch: 74 St. Asaph Street Christchurch Tel: 03 353 2360 Fax: 03 377 1336 0800 372 632 www.fleetpartnersnz.co.nz 18 19
Hours of operation Office hours in Auckland, Hamilton, Wellington and Christchurch are: Monday Friday, 8:30am 5:00pm After hours coverage is provided by First Assist. All FleetPartners frontline sales personnel are provided with mobile phones for ease of contact. Our One Call Accident Management service operates 24 hours, 7 days per week. This is administered by our partners SurePlan. FleetPartners provide a 24 hour Roadside Assistance. Corporate Overview
FleetPartners Head Office, 61 Mountain Rd, Mt Wellington, Auckland T. 0800 372 632 +64 9 570 3900 F. +64 9 570 3940 W. www.fleetpartnersnz.co.nz