Chaucer Insurance An introduction

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1 Going further for you and your clients

2 An introduction one - four five - six seven - eight nine - ten eleven - twelve thirteen - fourteen fifteen - sixteen seventeen - eighteen nineteen twenty twenty one twenty two CONTENTS ABOUT CHAUCER INSURANCE Chaucer Insurance is one of the leading motor insurers operating at Lloyd's today. We plan, design and deliver motor insurance solutions for our intermediary partners in a highly competitive and challenging market place. A dedicated motor insurer since 1965, we specialise in providing high quality targeted product lines in the private and commercial motor insurance markets for our nationwide intermediary network. Our products are reinforced by our renowned commitment to building lasting and profitable relationships with our intermediary partners and our continued investment in providing effective underwriting and IT solutions, backed up by a modern 'state of the art' claims service. We are more than just solution providers, we are solution partners - ready to make long term investments in our people, assets, know-how and relationships in support of our intermediary partners. An introduction to Chaucer Who we are, our reach, our vision, our values Products Innovative and creative solutions Fleet-Marque Outstanding fleet cover Private car Auto-Marque Private car protection Hi-Marque Non-standard business Family-Marque One insurance for all the family Motor-Trade Insurance that means business Specialist vehicle Individual solutions for specialist vehicles Trade-Marque The commercial vehicle option that goes the distance Taxi-Marque Hire and reward cover at its best Bike-Marque Tailor made cover for experienced riders Intermediary Support & Claims Chaucer contact details CHAUCER HOLDINGS PLC Chaucer Insurance is part of Chaucer Holdings PLC, a specialist insurance underwriting group that provides the expertise and capital required to underwrite insurance business at Lloyd's, the world's leading insurance and reinsurance market. Listed on the stock exchange, Chaucer Holdings PLC is one of the leading managing agencies at Lloyd s with offices in the UK, Denmark and Asia. GROUP STRUCTURE The core of our business is Syndicate Chaucer Insurance operates as a trading name of Syndicate Chaucer Syndicate 1084 has an 'A' (Excellent) rating from A M Best. In total, we employ over 50 specialist underwriters in over 25 major classes of business and provide Chaucer with a diversified book of business, balancing global marine, non-marine, aviation and nuclear classes with the UK motor insurance business. Chaucer also manages syndicates on behalf of several third party insurance companies. OUR REACH Chaucer Insurance has been a leading supplier of insurance products to the UK market for over 40 years. Through its Regional Development team it has established excellent relationships nationwide. This is underpinned by a precise understanding of local conditions and market realities. CHAUCER HOLDINGS PLC CHAUCER SYNDICATES LIMITED Quality insurance CORPORATE SOCIAL RESPONSIBILITY (CSR) SYNDICATE 1084 NUCLEAR THIRD PARTY SYNDICATES AVIATION MARINE SYNDICATE 1176 BROADGATE SYNDICATE 1301 MOTOR PROPERTY PEMBROKE SYNDICATE 4000 SPECIALIST LINES ICM SYNDICATE 4242 EUROPE SINGAPORE that reflects your customers needs Chaucer Insurance is fully committed to offer help and assistance to the local community. We are actively engaged in supporting the local community through sponsorship, creating employment and wealth and using locally based suppliers where possible. We also provide people resources to help with local community projects. OUR VISION We have a clear vision for Chaucer Insurance: to be acknowledged as the leading specialist provider of motor insurance solutions for intermediaries throughout the UK. We know what we must do and the standards we must set to realise this vision. Chaucer Insurance seeks to be a valued business partner by our intermediaries, respected for our expertise and capabilities whilst facilitating long term development and profitability. OUR VALUES ASPIRATION TEAMWORK INCLUSIVENESS INTEGRITY ENTHUSIASM EXPERTISE one two

3 An introduction Focusing on speed and efficiency OUR PEOPLE Our people are not only amongst the most highly qualified and trained insurance professionals at Lloyd's, they are passionate about delivery. Being able to exceed our clients' expectations is intrinsic to our culture. Our people draw on their up-to-date technical knowledge, their extensive practical experience and understanding of the best delivery systems to create insurance solutions that deliver value directly to you. We enhance the performance of our people to provide an effective and efficient service to our intermediary partners through competency, quality and performance management processes. ENGAGEMENT WITH OUR INTERMEDIARY PARTNERS We seek to become integral insurance and business development advisers to our intermediaries, helping them to navigate the maze of insurance solutions. Our approach is always client-focused, with an emphasis on performance excellence. We take our commitment to our partners seriously. Our service delivery is based on proven techniques and reliable systems and industry best practice and standards. Our intermediary partners value our judgment, because our focus is on understanding your business, grasping the challenges your business faces and understanding how together, we can achieve the attainment of your goals. To ensure the highest levels of business focus and service we employ a Regional Development team which covers the UK to ensure relationships with our intermediaries are put in place, nurtured and maintained. Our Regional Development Managers focus their expertise and energy to meet local problems with truly innovative, but wholly appropriate solutions. The team remains connected to the underwriting and claims teams to ensure your needs are met and dealt with quickly no matter what your location. In addition, we understand our intermediaries have different needs. Our dedicated service ensures a true account management approach. DELIVERING BUSINESS VALUE PLAN BUILD SUPPORT MANAGE IMPROVE INNOVATE AN END-TO-END SOLUTION IDENTIFY BUSINESS BENEFITS IMPLEMENT SCHEME MAINTAIN FULL LIFECYCLE SUPPORT OF SCHEME BUSINESS STRATEGY & EVALUATION COMMERCIALISATION OF NEW IDEAS CONSULT, DESIGN PROCURE, INTEGRATE, DEPLOY MONITOR SERVICE DELIVERY, SERVICE SUPPORT PRODUCT BENCHMARKING INNOVATION three four

4 Products PRODUCTS WITH THE POWER TO DELIVER As an insurance intermediary you need a partner with a robust and diverse product range that matches the needs of your business. Our product portfolio is constantly evolving to deliver insurance solutions that meet the demands and high expectations of our intermediary partners and their clients. We constantly strive to meet the challenges of the UK motor insurance market and have, therefore, created one of the most modern and versatile motor product suites available. BESPOKE UNDERWRITING We can also work with you to provide individually designed motor schemes that utilise our underwriting expertise to create the product you need. five six

5 Fleet-Marque Outstanding fleet cover Our team of fleet specialists can effectively assess and price risks for private cars, commercial vehicles, haulage and coach fleets. Their experience and the flexibility that grows from it comes backed with our unique fleet IT package, which enables us to provide detailed account information for your clients along with a wholly professional fleet service. In providing prompt and effective claims management from our dedicated fleet claims team, experienced risk management advice and committed account handling, it all adds up to a highly efficient fleet service. seven eight

6 Private Car Private car protection competitively priced AUTO-MARQUE Created to provide a flexible and sustainable private car product, Auto-Marque is our flagship private car product designed to offer quotations across the widest spectrum of the private car market. Full cycle EDI only Age range of years 60 vehicle groupings 50 area ratings Maximum value 60,000 comprehensive Maximum value 5,000 non comp Quotes for most conviction and accident histories Quotes for Japanese imports HI-MARQUE Chaucer Hi-Marque is a first-class flexible choice for non-standard risks. Protected no claims discount for policyholders with 4 or more claim free years Up to 500 voluntary excess Availability of EDI and full-cycle EDI European certificate - free 90 days' cover New car replacement with comprehensive cover Reinstatement of cover following total loss TARGET MARKET Comprehensive Ages Prestige and performance vehicles Cars valued up to 60,000 1 year ownership; 2 year no-claims bonus; full licence 5 years Non-Comprehensive Ages Lower vehicle groups Adverse claims and convictions Inner city risks Nil and low no-claims bonus nine ten

7 Family-Marque One insurance for all the family Family-Marque is designed with both our intermediary partners and your customers in mind by covering three or more vehicles under one insurance policy. Family-Marque has been created specifically to target medium to high net worth customers and risks with more vehicles than drivers. The policy also allows for vehicles to be added incrementally giving your customers one renewal date for all their vehicles and you less paperwork. Wide vehicle acceptance criteria including motorcycles, classics, American, motor homes, commercial vehicles etc Quotations returned within two hours if submitted by 3pm - otherwise, quotes provided the next working day Quality service Drivers aged between can be covered Motor Legal Protection Breakdown Cover Courtesy car provision Cover included for children if away at University Salvage can be retained Windscreen excess only 70 Track day cover* Agreed value for classic cars * subject to underwriting terms eleven twelve

8 Motor-Trade Insurance that means business Our motor trade extranet product provides comprehensive, component priced motor trade cover that allows your clients to select the level of cover that suits their requirements. Targeted at the professional motor trader the product features a class leading extranet delivery system, full liability cover with point of sale documentation and premium flexibility. Road risks Employers, public, product and sales service liability Vehicles on premises Vehicles in transit Tools cover Mid-term adjustments Premium flexibility Online new business quotations and take up POS documents Extensive availability Online MID updates by intermediary or policyholder Referral facility thirteen fourteen

9 Specialist Vehicle Individual solutions for specialist vehicles Our specialist vehicle products offer flexible rates and are backed with expert underwriting to target drivers of cherished cars including classic, kit, American, custom cars, motor homes and off road 4WD vehicles. Drivers aged 25+ Full cycle EDI capability Excellent rates for limited mileage - unlimited mileage option available Agreed value policies Club membership discounts Efficient administration for specialist vehicle products fifteen sixteen

10 Trade-Marque The commercial vehicle option that goes the distance Our commercial vehicle product targets individual operators and small business owners with far-reaching and competitively priced cover. Full cycle EDI Vans up to 5 tonnes gross vehicle weight Generous introductory discounts No radius limitations Carriage of own goods only Vans used for policyholders hobbies included Wide vehicle acceptance criteria Foreign use cover Courtesy van in the event of an accident New van replacement seventeen eighteen

11 Taxi-Marque Chaucer Insurance Bike-marque Hire and reward cover at its best Tailor-made cover for experienced riders Designed for taxi operators nationwide and available on all major software houses. Full cycle EDI Insured only or insured plus three drivers Annual policies Cover for private, public hire and school contracts Drivers with previous taxi experience Broad vehicle acceptance criteria including black cabs, executive cars and multiple passenger vehicles Targeted at experienced riders and larger bikes, Bike-Marque can be tailored in partnership with specialist bike intermediaries to meet specific bike marketing needs. Motorcycles from 250cc-500cc Protected no-claims bonus European certificate free 90 days cover Discount for female riders Multi-bike policies available nineteen twenty

12 Intermediary Support & Claims Chaucer Insurance Contact OUR INTERMEDIARY SUPPORT SERVICES The Chaucer Intermediary Support Team is the first contact point for our partners with general enquiries. The team is widely respected within the industry and is often a critical resource for day to day enquiries. By adopting IT and communication technology the Support Team are able to resolve your enquiries quickly and effectively. The service is available from 9am to 5pm, Monday to Friday. CLAIMS SERVICE Chaucer Insurance takes pride in offering a fast, professional and efficient claims handling service designed to get your customers back on the road as soon as possible. Working closely with our underwriters and through established partnerships with engineers and approved repairers, our claims team is expert in streamlining every aspect of the claims process to ensure claims are brought to a swift, smooth and satisfactory conclusion. In addition, our ongoing investment in IT ensures we have all the relevant data we need to continually improve our service and keep your customers regularly informed of their claims progress. CONTACT CHAUCER INSURANCE If you have a business idea that you would like to discuss with us or are interested in becoming a Chaucer partner please contact our Regional Development Team using the details below. For more information on Chaucer or any of our products contact: Chaucer Insurance Prospect House Thanet Way Whitstable Kent CT5 3FD t f twenty one twenty two