Avaya Learning Companion Guide for the Session Border Controller Implementation and Maintenance Knowledge Access (5U00090E) Version 0.5 April 15, 2014 Page 1
Table of Contents About this Guide... 3 Offering Description... 4 Knowledge Access: Session Border Controller Implementation and Maintenance... 4 Floor Layout... 8 Room 01: Overview... 9 Room 02: Design and Function...10 Room 03: The Avaya SBC Offer...11 Room 04: SBC Standalone Installation...12 Room 05: SBC High Availability Installation...13 Room 06: Configure SBC Trunking...14 Room 07: SBC Feature Applications...15 Room 08: Mobile Workspace...16 Room 09: Feature Applications...17 Room 10: Maintenance and Resources...18 Opinion Survey...19 Page 2
About this Guide Introduction Use this guide to help you navigate the details and knowledge in this Knowledge Access offer. This guide will help you: Prepare for your visits to the Session Border Controller Implementation and Maintenance floor. Identify the different learning objects and locate the content by rooms. Prepare for instructor-facilitated practice lab workshops where applicable. Avaya Learning recommends you download and/or print this guide to have it available during your visits to the Avaya Learning Virtual Campus when interacting with Session Border Controller Implementation and Maintenance Knowledge Access. For details on Avaya Learning Virtual Campus features and navigation please see the Avaya Learning Virtual Campus Overview Guide http://avayanews.com/learning/docs/guides/avaya_learning_virtual_campus_overview_guide.pdf Page 3
Offering Description Knowledge Access: Session Border Controller Implementation and Maintenance Offering Number: Over all Duration: Job Function: 5U00090E 30 hours Day-to-day implementation and maintenance responsibilities Synopsis: Avaya Learning's Virtual Campus empowers learners anywhere, anytime with complete, interactive training solutions unlocking the full value of Avaya technology. Prepare to learn and practice skills while sharing information in our socially immersive environment. This Knowledge Access is designed for individuals responsible for the implementation, support, and troubleshooting of Session Border Controlers and those attempting to earn the ACSS - Avaya Session Border Controller Enterprise credential. Enrolled leaners have 12 months unlimited access to all content referenced below. Leaners are notified by email when learning materials are refreshed or new content is added during their enrollment. Please note Certification Exams delivered by authorized Pearson Vue testing centers and the allowed testing time are NOT included in this Knowledge Access. Knowledge Access: Session Border Controller Implementation and Support provides unlimited access to: 5U00090E _TH Self-directed theory (10 hours) 5U00060E _LAB Instructor facilitated Practice Lab Workshop (16 hours / 2 days) Key objectives include the ability to: Describe SBC Describe SBC Design and Function Describe the Avaya SBC Offer Describe Standalone Installation Describe High Availability Installation Describe SIP Trunking Describe Mobile Workspace Leaners access all Knowledge Access materials in the Avaya Learning Virtual Campus through the Avaya Learning Center>My Learning>Current Courses. Page 4
For additional information on this Knowledge Access including How to Enroll and Avaya Learning System Requirements guidelines please read the reference materials listed below. Session Border Controller Implementation and Support Avaya Learning Virtual Campus Overview Guide How to Enroll Guide Avaya Learning System Requirements Recommended knowledge: Basic knowledge of telephony and Voice over IP (VOIP) technology Leaners access all Knowledge Access materials in the Avaya Learning Virtual Campus through the Avaya Learning Center>My Learning>Current Courses. The theoretical content is presented as self-directed learning objects. The implementation and maintenance theory of Session Border Controller is covered. Learners will also see overviews and demonstrations. To get the most out of the theoretical content and the Quiz, Avaya Learning recommends learners note any questions that may arise and bring those questions to the Shared Instructor Office. Finally, the Practice Lab Workshop will provide system support professionals with the skills they need to practice for supporting the implementation of Multimedia on AACC. Learners perform this practical part in the ALE virtual labs with mentor (instructor) support. During the Practice Lab Workshop learners will complete the following lab exercises: Session Border Controller Commission and Configure SIP Trunking Test SIP Trunking functionality Configure the Trace tool using GUI Configure the Trace tool using CLI Configure the SBC for Mobile Workspace Test the Mobile Workspace configuration Configure the SBC for Presence and Instant Messaging(IM) Test the Presence and IM configuration Page 5
Prerequisite Knowledge for the Practice Lab Workshop Learners should possess basic telephony knowledge, VoIP experience and be familiar with the knowledge from the Self-directed theory floor. Knowledge and Skills Objectives Upon completion of Session Border Controller Implementation and Maintenance, you should be able to: Describe SBC functionality in SIP telephony configurations. Describe where and how the Session Border Controller is used in Avaya configs. Describe security threats common to all VoIP systems. Describe direct VoIP media security threats. Give examples of VoIP media attacks. Describe security solutions that the SBC provides. Describe the SBC Evolution and software compatibility. Describe where and how the SBC is used with Avaya configurations. Differentiate the Session Border Controller offers and the configurations in which they are deployed. List the required pre-installation tasks necessary for installing the Standalone Session Border Controller. Describe the hardware and configuration for a new standalone SBCE installation. Perform the tasks necessary for installing the SBC. Perform the tasks necessary for configuring the SBC. List the required pre-installation tasks necessary for installing the HA SBC. Describe the hardware and configuration for a High Availability SBCE installation. Perform the tasks necessary for installing and configuring the SBCs. Perform the tasks necessary for installing and configuring the EMS. Perform the tasks necessary for configuring the servers for High Availability. List the prerequisite conditions necessary for SIP Trunking. Perform the pre-installation procedures for SIP Trunking. Perform the SIP Trunking configuration procedures. Test the SIP Trunking configuration. Describe Signaling Manipulation. Identify Capacity Negotiation. Describe Shared Control. Describe Mult-SM. List and perform the prerequisite conditions and procedures for Mobile Workspace implementation. Configure the SBC for secured Mobile Workspace. Test the Mobile Workspace configuration. Configure the Session Border Controller for Presence and Instant Messaging. Validate the Presence and Instant Messaging configuration. Page 6
Knowledge and Skills Objectives (cont.) Plan the Implementation of the IP Office and SBC. Configure the IP Office to integrate with the SBC. Configure IP Office SSL/VPN NAPT for SBC. Troubleshoot IP Office SSL/VPN errors. Perform common SBC monitoring and maintenance activities. Describe common SBC failure scenarios. List the available troubleshooting tools. List the commonly used SBC monitoring and maintenance tools and resources. Perform troubleshooting procedures to isolate fault conditions. Access Documentation. Understand Application Notes. Identify documentation, resources, application notes and the devconnect site and the benefit of using those resources Learner Materials for Avaya Aura Messaging Implementation and Support There are no additional materials. Page 7
Floor Layout The purpose of the Session Border Controller Implementation and Maintenance floor is to provide learners the theoretical knowledge required to advance through the Practical Lab Workshop. Each room contains learning objects specific to the room topic or title. The map below illustrates the floor layout, including room names and locations, the PODs, and meeting rooms. Use the guide below to see where objects are in the rooms, as well as, the recommended order for content consumption. Room Number Room 01 Room 02 Room 03 Room 04 Room 05 Room 06 Room 07 Room 08 Room 09 Room 10 Topic Area Overview SBC Design and Function The Avaya SBC Offer SBC Standalone Installation SBC High Availability Installation Configure SIP Trunking SBC Feature Applications Mobile workspace IP Office Implementation Maintenance and Resources Page 8
Room 01: Overview In this room, students will see an overview of the Session Border Controller. Avaya Learning recommends consuming the learning topics in the following order: - What is a Session Border Controller? The information in this room will enable you to: - Describe SBC functionality in SIP telephony configurations. Page 9
Room 02: SBC Design and Function In this room, students will learn about the SBC in the Avaya Enterprise, VoIP security issues, and using the SBC as a security solution. Avaya Learning recommends consuming the learning topics in the following order: - SBC in the Avaya Enterprise - VoIP Security Issues - The SBC security solution The information in this room will enable you to: - Describe where and how the SBC is used in Avaya configurations. - Define security threats common to all VoIP systems. - Describe direct VoIP media security threats. - Give examples of VoIP media attacks. - Describe the security solutions that the SBC provides. Page 10
Room 03: The Avaya SBC Offer This room provides the student with an explanation of the SBC software options available, as well as the supported hardware. Avaya Learning recommends consuming the learning topics in the following order: - SBC software offer - Supported hardware SA and HA The information in this room will enable you to: - Describe the SBC Evolution and software compatibility. - Differentiate the SBC offers and the configurations in which they are deployed. Page 11
Room 04: SBC Standalone Installation This room introduces the student to implementation and installation of the SBC standalone solution. Avaya Learning recommends consuming the learning topics in the following order: - Planning the standalone implementation - Installing the standalone SBC - Standalone cabling - Portwell - Standalone cabling - Dell The information in this room will enable you to: - List the required pre-installation tasks necessary for installing the standalone SBC. - Describe the hardware and configuration for a new standalone SBCE installation. - Perform the tasks necessary for installing the SBC. - Perform the tasks necessary for configuring the SBC. Page 12
Room 05: SBC High Availability Installation In this room, high availability implementation and installation of the SBC is explained. Additionally, there is an interactive cabling tool to test your knowledge of HA cabling. Avaya Learning recommends consuming the learning topics in the following order: - Planning the high availability implementation. - Installing the high availability SBC - High availability cabling The information in this room will enable you to: - List the required pre-installation tasks necessary for installing the HA SBC. - Describe the hardware and configuration for a HA SBCE installation. - Perform the tasks necessary for installing and configuring the SBC s. - Perform the tasks necessary for installing and configuring the EMS. - Perform the tasks necessary for configuring the servers for High Availability. Page 13
Room 06: Configure SBC Trunking In this room, students will learn how to configure and administer SBC trunks and use the tracing tool to assist in troubleshooting. Avaya Learning recommends consuming the learning topics in the following order: - Configure the SBC for SIP Trunking - Tracing Tools The information in this room will enable you to: - List the prerequisite conditions necessary for SIP trunking. - Perform the pre-installation procedures for SIP trunking. - Perform the SIP trunking configuration procedures. - Define routing, topology hiding, and server profiles. - Configure Signaling and media interfaces. - Test the SIP trunking configuration. Page 14
Room 07: SBC Feature Applications This room is a reference room that provides you with hyperlinks to applicable resources associated with feature applications.. Avaya Learning recommends consuming the learning topics in the following order: - Signaling manipulation - Capability negotiation - Shared control - Multi-SM The information in this room will enable you to: - Understand vatious feature applications that can be implemented when using Session Border Controller. Page 15
Room 08: Mobile Workspace The learning objects in this room present an overview of Mobile Workspace, what benefits are achieved, and how it extends IM and Presence to remote sites. Avaya Learning recommends consuming the learning topics in the following order: - Configure the SBC for Mobile Workspace - IM and Presence integration The information in this room will enable you to: - List and perform the prerequisites for Mobile Workspace. - Configure the SBC for secured Mobile Workspace. - Test the Mobile Workspace configuration. - Implement IM and Presence. Page 16
Room 09: IP Office Implementation The learning objects in this room describe the planning and integrating the Avaya SBC with the IP Office. Avaya Learning recommends consuming the learning topics in the following order: - Planning the IP Office Implementation - Integrating the Avaya SBC with IP Office - SSL/VPN Configuration for the IP Office Implementation The information in this room will enable you to: - Plan the implementation of the IP Office and SBC. - Configure the IP Office to use the SBC. - Configure IP Office SSL/VPN NAPT for SBC. Page 17
Room 10: Maintenance and Resources The learning objects in this room provide an overview maintenance and troubleshooting topics, as well as Avaya DevConnect and Application notes. Avaya Learning recommends consuming the learning topics in the following order: - Maintaining the Session Border Controller - Troubleshooting Common Issues The information in this room will enable you to: - Use best practices when modifying hostnames in Session Manager. - Troubleshoot common issues. - Use the SIP A/S Console to status and monitor core components. - Use the SM100 Connection Status to monitor and reset the SM100.. Page 18
Opinion Survey After you have completed this floor, and participated in the Practice Lab Workshop, please take a few minutes to answer some questions on your ALE experience. The answers are confidential. Your input will help us to improve the virtual environment. Locate the Opinion Survey poster in the classroom auditorium area. Clicking the poster will open the link to the survey. The URL for the survey is http://www.surveymonkey.com/s/tdhxhzd Thank you! Page 19