APPENDIX A HOW TO FILE A COMPLAINT The complaint must be presented in writing and submitted to the following address: Commissioner of Insurance Consumer Ombudsman Unit Capital Market, Insurance and Savings Division Ministry of Finance 1 Kaplan Street, POB 13195 91131 Jerusalem, Israel The complaint may also be submitted by facsimile: 972-2-652-1857 Inquiries related to filing a complaint may be made and progress in investigating a complaint may be monitored by phoning 972-2-531-7232 on Sunday Thursday, 10:00 12:00. If the telephone lines are overloaded during these hours, callers may receive a recorded message and should call back. A complaint presented to the Commissioner of Insurance should include the following details, among others: Name and address of complainant, mailing address, and telephone (and, if relevant, facsimile). Name of entity concerning which the complainant is being filed insurance company, insurance agent (in the case of an insurance agent, present his/her full address and, if known, telephone number). Description, as concise as possible, of the substance of the complaint. Number of the relevant policy. Photocopies of relevant documents on which the complainant bases his/her allegations. Specimens of various types of complaint forms follow.
The Commissioner of Insurance does not deal with anonymous complaints. Electronic mail may be used to present general inquiries, including those concerning complaints being processed; how to submit a complaint; and questions of principle. Electronic mail may not be used to file complaints. The e-mail address is <pniutzibur@mof.gov.il>.
Form for Submission of Complaint Concerning Insurance Name of complainant: Address of complainant: Telephone: home Work Mobile Fax: home Work Details of the complaint (may be submitted in a separate document): Against whom is the complaint being presented? (name of insurance company, name of insurance agent): Type of insurance (motor vehicle, homeowner s, life) Policy number: License-plate number (if the complaint concerns a motor vehicle): Date of insurance event: If a third party is involved: First name and surname: Name of insurance company: Number of third party s policy: License-plate number of motor vehicle:
Form for Submission of Complaint Concerning Provident, Savings, and Pension Arrangements Name of complainant: Address of complainant: Telephone: home Work Mobile Fax: home Work Details of the complaint (may be submitted in a separate document): Against whom is the complaint being presented? (name of provident fund, pension fund, savings plan): Member number (or provident or pension fund): Bank account number (for savings plan):
Appendix B INSURANCE COMPANIES CONSUMER INQUIRY OFFICERS Company Name Telephone Fax Address Avner Arnon Porat 03-5677285 03-5606294 39 Rothschild Ave., 61318 Tel Aviv IDI Direct Insurance Tami Shoshani 03-5654080 03-5627257 1 Carlebach St., 67132 Tel Aviv A.I.G. Tzafrir Carmi 03-9272308 03-9272366 25 Hasibim St., Kiryat Matalon, 49517 Petah Tikva Ayalon Noga Rahmani 03-5381010 03-5373883 32 Petah Tikva Hwy., 66182 Tel Aviv Personal Direct Eli Howven 03-9385979 03-9385922 POB 11385, Rosh Ha Ayin Eliahu Yaakov Darazi 03-6920045 03-6956995 2 Ibn Gavirol St., 64077 Tel Aviv Aryeh Yosefa Peri 03-5141716 03-5100494 9 Ahad Ha am St., 65164 Tel Aviv Ararat Aryeh Shahar 03-5190369 03-5108450 13 Montefiore St., 65164 Tel Aviv Hadar (incl. Dolev and Yifat Uzalbo 03-5642150 03-5607283 18 Hahashmal St., 65117 Tel Aviv Noga) Dikla Meir Ben Meir 03-7549467 03-7549400 P.O.B. 1951, 52118 Ramat Gan ILDC Natan Haimov 03-7962634 03-5167792 2 Arye Shenkar, 68010 Tel Aviv Israeli Phoenix Yaakov Elhadif 03-7141250 03-5600750 30 Levontin St., 65116 Tel Aviv Clal Sima Yair 03-6387725 03-6397090 48 Petah Tikva Hwy., Migdal, Hamagen, Sela, Shimshon, Maoz Menora 66184 Tel Aviv Tsippi Neumann 03-5637955 03-5612761 26 Sa adia Gaon St., 67135 Tel Aviv Yaakov Zuckerman 03-7107432 03-7107788 115 Allenby St., 65817 Tel Aviv Sahar Ilana Sagis 03-7547823 03-7547800 3 Abba Hillel Silver St., POB 1954, 52118 Ramat Gan Ilit Yossi Melamed 03-5111334 03-5111332 13 Lilienblum St., 65132 Tel Aviv
Company Name Telephone Fax Address Inbal Dror Amitai 03-6533888 Direct: 03-7533836 Zion Avishai Margalit 03-5646451/4 Shomera Mordechai Ben-Shahar 03-7533887 33 Bezalel St., 62521 Ramat Gan 03-5164934 41 Rothschild Ave., 33 03-9251111 03-9214588 13 Hasibim St., POB 2762, 49127 Petah Tikva Shiloah Ilana Sagis 03-7547823 03-7547800 3 Abba Hillel Silver St., POB 1951, 52118 Ramat Gan Shirbit Yoel Hertzel 09-8922242 09-8902240 POB 8426, New Industrial Zone, Netanya Bureau of Insurance Agents Dr. Moshe Ben-Eliezer 03-6396676 03-6396322 18 Hamasger St., POB 57696, 61574 Tel Aviv