Avaya Media Server Monitoring and Management David Lover Chief Strategy and Technology Officer, Cross
Agenda Server Monitoring and Maintenance Layers of Management and Monitoring Accessing the Various Layers Server Startup Web Interface Tools Native Configuration Manager Maintenance Web Interface Example of using the Media Server as a TFTP Server 2 - Session 715
Maintenance Architecture Web-Based Access to S8x00 Media Server Perform Server Maintenance Monitor System Process Status and Logs Can Also Perform System Administration Requires Java RTE (www.java.com( www.java.com) 3 - Session 715
Maintenance Architecture System Access Terminal Commands Accessing the ACM software process running on the Media Server Available as a telnet-type type structure Available graphically through Avaya Site Administration s s GEDI 4 - Session 715
Maintenance Architecture Gateway Administration Available on G700, G350, and G250 Available as a telnet-type type structure, embedded web manager, or AIM s Network Manager device manager Allows Layer 2 or Layer 3 admin of data resources (Layer 2/3 functionality depends on gateway model) Ethernet ports, WAN Access, Dial-Modem Backup, etc. Admin of other resources DHCP, TFTP, DSP s,, etc. 5 - Session 715
6 - Session 715 Maintenance Architecture
Media Server/Gateway Accessible in Several Ways Web server access to the Avaya Media Server IP address Accesses web page with online help Telnet from customer LAN to the: Server s IP address (for Linux Access) Media Gateway Processor IP address Layer-2 Switching Processor IP address Through the Layer 2 Switching Processor IP address Accesses the embedded web device manager Telnet to the server s IP address to port 5023 to get Communication Manager access Through Avaya Site Administration Remote access through a PPP link (using the Dialup Modem) Through a serial cable (for L2/L3 CLI) 7 - Session 715
After server is powered on, software/firmware is started in the following order BIOS Basic Input/Output System LILO The Linux Loader Linux Kernel Init Watchdog Fires up the Log Manager, License Server, GMM, Arbiter, Duplication Manager, and ACM Hardware Sanity Arbiter Activation separation of Server Roles Active Standby 8 - Session 715 Media Server Startup
Media Server Back to the Web Interface 9 - Session 715
Media Server Web Interface Avaya Installation Wizard The Installation Wizard is intended to assist you in the installation and upgrade processes for S8x00 Media Servers and H.248 Gateways (ie G250, G350, and G700). It is designed to get the system up and running in a basic installation as quickly as possible. Is intended for systems that have a Media Server (ICC or LSP or ESS) with the gateways (local or remote locations). Uses wizards as well as pre-compiled Excel spreadsheets for data importation 10 - Session 715
Media Server Web Interface Avaya Gateway Installation Wizard The Gateway Installation Wizard Installation Wizard is intended to assist you in the installation and upgrade processes for H.248 Gateways (ie G250, G350, and G700). It is intended for gateways that are controlled by a remote Media Server, but do not have a S8300 Media Server locally. Uses wizards as well as pre-compiled Excel spreadsheets for data importation 11 - Session 715
Media Server Web Interface Avaya Network Region Wizard The Network Region Wizard assists in setting up Network regions for VoIP environments and assigns gateways to network regions. Includes setting of parameters like Codec Sets Intra-Network Regions Parameters Inter-Network Region Parameters (ie CAC Bandwidth) Settings to better support Fax, TTY, Modems (using pass-through or Relay T.38 Fax calls 64kbps clear channel for BRI apps 12 - Session 715
Media Server Back to the Web Interface 13 - Session 715
Media Server Web Interface Avaya Native Configuration Manager 14 - Session 715
Media Server Back to the Web Interface 15 - Session 715
Media Server Maintenance Web Pages 16 - Session 715
Media Server See current ACM Alarms as well as any Server Alarms Alarms 17 - Session 715 Set the address of the Trap Receivers (like HPO or AIM Network Manager
Media Server Diagnostics Use the Match Pattern Field to find specific info like ipevt for IP events The web interface Help Screen is VERY helpful, along with Avaya s Maintenance documents 18 - Session 715
System Logs Logmanager Debug Trace This log includes All entries in the ACM list history report IP events (use IPEVT in the match pattern Field) Auto trace-route command results Process entries such as restarts, initializations, shutdowns, duplication status, process errors, system alarms, and communication with 19 - Session 715
Media Server Server Configuration This is where you set up things like DNS and NTP Unless you re setting up the server for the first time, you should use the configure individual services option. 20 - Session 715
Media Server Data Backup/Restore Schedule daily/weekly backups to an onsite and/or offsite FTP server. It is recommended that you encrypt the file. Just do NOT lose the passphrase or the backup will be unusable. As of ACM 3.0, emailing of translations is no longer supported. 21 - Session 715
Media Server Security Allows or disallows inbound/outbound access for various server based services You MUST visit this screen if you intend to use on-board services On-board services can increase usability, but can decrease security 22 - Session 715
Media Server Use as a TFTP Server Available ONLY on Simplex servers (S8300, S8500, etc). Requires some Linux access There are a few ways to do this depending on the tools available 23 - Session 715
Media Server Use as a TFTP Server If there are only a few file, I like to use the Download Files section of the Web Management tool. Doing it this way drops it into a very specific directory on the Linux server (/var/home/ftp/pub/) 24 - Session 715
Media Server Use as a TFTP Server Through the Linux login, you can go to that directory and see the files that you previously uploaded Change Directory: cd /var/home/ftp/pub List the files in the current directory: ls -l 25 - Session 715
Media Server Use as a TFTP Server We need to move the files to the root directory of the TFTP server (which is /diskroot/tftpboot/) Move files: mv sourcefilename destinationdirectory Ours would be: mv 46xxsettings.txt /diskroot/tftpboot/ 26 - Session 715 We can then change to the TFTP directory and verify the transfer.
Agenda Server Monitoring and Maintenance Layers of Management and Monitoring Accessing the Various Layers Server Startup Web Interface Tools Native Configuration Manager Maintenance Web Interface Example of using the Media Server as a TFTP Server 27 - Session 715
References GREAT Documents used to create this presentation Maintenance Procedures for Avaya Communication Manager 3.1, Media Gateways and Servers http://support.avaya.com/elmodocs2/comm_mgr/r3_1/pdfs/maintenance/03 _300432_2.pdf Job Aid: What Provisioning Tools and Wizards Should I Use? http://support.avaya.com/elmodocs2/comm_mgr/r3_1/pdfs/245755_5.pdf Maintenance Alarms for Avaya Communication Manager 3.1, Media Gateways and Servers http://support.avaya.com/elmodocs2/comm_mgr/r3_1/pdfs/maintenance/03 _300430_2.pdf 28 - Session 715
Cross A National Business Partner Leading the Industry! Contact us For all of Your Voice and Data Communication Needs Cross Website: www.crosstelecom.com Toll Free: 866-983-3500 29 - Session 715