2 Enterprise Managed Print Solution WHITE PAPER 2 Enterprise Managed Print Solution Introduction What is Printer Management? Printer management is the process of monitoring the status of a printer through a remote network connection. This is a valuable process for an IT manager who must manage a distributed system of network printers over an entire enterprise. The types of printer information that an IT manager must manage include the following: Printer Faults (Errors) Toner status Print job statistics Monthly usage statistics Firmware version Printer identification Role based security. What is 2 Enterprise Managed Print Solution? 2 Enterprise Managed Print Solution is a distributed printer management solution that provides the tools and access needed by IT departments to manage enterprise printer fleets. By using the advantage of web service technology, SAMSUNG engineers have created a printer management application that can communicate with printers through many layers of network obstacles. Unlike SNMP, web service requests are carried by HTTP through firewalls and reach the printers throughout the enterprise network. The Samsung enterprise printers include the Web Service Remote Management (WS-RM) Agent, which allows the printers to interpret the web service requests and to respond by sending the requested information. 2 Enterprise receives the requested printer information and uses this information to create reports and status messages for the entire printer fleet.
2 Enterprise The features provided by 2 Enterprise include the following: Supply Fault Messages General Fault Messages Remaining Toner Level Toner Change History Print Job Statistics Fault Type Usage Comparison Total Amount of Usage Monthly Usage Report Service Continuity Rate Supplies Provision Rate Report by Fault Type Usage & Billing (Region) Usage & Billing(Printer) Firmware F/W Registration Distribution Result Administrator Printer Registration Model User Fault Billing Group Budget. Overview 2 2 Enterprise is the latest version of the Samsung integrated printer management solution for controlling distributed printers in an enterprise environment. 2 Enterprise uses a web application to communicate with an embedded web service located on the digital printer. This web service is called WS-RM v1.0 (Web Service Remote Management) and is a proprietary application created by the Samsung Software Center. The Samsung digital printers are capable of delivering real-time error messages, consumable status, usage data, billing data, and reports. From any browser, 2 Enterprise allows you to receive real-time digital printer information, and it allows you to configure the user and device setting to match your enterprise requirements. 2 Enterprise Main Screen: 2
CounThru 2 Enterprise Information flows through the CounThru 2 Enterprise system from the digital printers to the CounThru 2 Enterprise servers. These servers can be located at the enterprise headquarters (HQ) or a service center. CounThru 2 Enterprise can send alerts through email and text messaging. CounThru 2 Enterprise can also generate status, usage, and billing reports. CounThru 2 Enterprise Model: Real-time status Real-time status Real-time status Network Real-time status Status Checking Real-time status Server Monitoring S i E-mail, SMS (text) Alarms /M i t Billing AS User Role CounThru 2 Enterprise Access CounThru 2 Enterprise provides access through a role-based security process. The CounThru 2 Enterprise role types are Administrator and User. Administrator Role A User role allows access to the basic CounThru 2 Enterprise tools and features. These tools and features allow users to view the status of the enterprise printer fleet, install printer drivers, and monitor printer usage. An Administrator role allows access to the Administrator tools. The Administrator tools provide network level information and features. This role allows personnel to provide general service, replace consumables, or clear errors requiring a technician. Subcontractors or special management companies can also use this role for managing leased equipment or for maintaining an enterprise printer fleet. 3
2 Enterprise 2 Enterprise Software Samsung distributes 2 Enterprise software, which you activate by using a license key. Software requirements Web App Server Database Server Graphing Tool Operating system...windows 2003 Server (SP1) Development tool...db development tool, JDK 1.5 or higher Application...Tomcat 5.5 Solution...J2EE development framework, Reporting tool Operating system...windows 2003 Server (SP1) Development tool...db development tool, JDK 1.5 or higher Solution...MS-SQL Server 2005 Operating system...windows 2003 Server (SP1) Development tool...jdk 1.5 or higher Solution...JFreeChart 2 Enterprise Hardware 2 Enterprise hardware includes the Samsung digital printer fleet and the 2 Enterprise servers. Hardware Requirements The required number of servers (Web App + Database + Backup servers) increases with the number of printers: Printers Web App Server Database Server Backup Server 10 50 100 1 (WAS+DB+Backup), w/1 Pentium IV 3.0 GHz CPU, 1.5 GB RAM, 250 GB HDD 1 (WAS+DB+Backup), w/1 Pentium IV 3.0 GHz CPU, 1.5 GB RAM, 250 GB HDD 1 (WAS+DB+Backup), w/1 Pentium IV 3.0 GHz CPU, 1.5 GB RAM, 250 GB HDD 500 1 (WAS+DB+Backup), w/1 Xeon 1 GHz, Mem: 2.0 GB, HDD: 250 GB 1,000 1 (WAS+DB), w/1 Xeon 3.06 GHz, Mem: 2.5 GB, HDD: 250 GB 1,500 1 (WAS+DB), w/1 Xeon 3.06 GHz, Mem: 2.5 GB, HDD: 250 GB 2,000 1 (WAS+DB), w/2 Xeon 3.06 GHz, Mem: 2.5 GB, HDD: 250 GB 3,000 1 (WAS+DB), w/4 Xeon 3.06 GHz, Mem: 2.5 GB, HDD: 250 GB 4,000 1 (WAS+DB), w/4 Xeon 3.06 GHz, Mem: 2.5 GB, HDD: 300 GB 5,000 1 (WAS+DB), w/4 Xeon 3.06 GHz, Mem: 2.5 GB, HDD: 350 GB None - Backup DB data by using HDD partition None - Backup DB data by using HDD partition None - Backup DB data by using HDD partition 1 (WAS+DB+BU), w/1 Xeon 1 GHz, Mem: 2.0 GB, HDD: 250 GB 1 (WAS+DB), w/1 Xeon 3.06 GHz, Mem: 2.5 GB, HDD: 250 GB 1, w/1 Xeon 3.06 GHz, Mem: 2.5 GB, HDD: 250 GB 1, w/2 Xeon 3.06 GHz, Mem: 2.5 GB, HDD: 250 GB 1, w/4 Xeon 3.06 GHz, Mem: 2.5 GB, HDD: 250 GB 1, w/4 Xeon 3.06 GHz, Mem: 2.5 GB, HDD: 300 GB 1, w/4 Xeon 3.06 GHz, Mem: 2.5 GB, HDD: 350 GB 4
2 Enterprise Hardware Requirements (continued) Printers Web App Server Database Server Backup Server 10,000 1, w/1 Dual Core Xeon 2.8GHz, Mem: 1.5 GB, HDD: 60 GB 1, w/ 4 Xeon 3.0 GHz, Mem: 3.0 GB, HDD: 700 GB 1, w/4 Xeon 3.0 GHz, Mem: 3.0 GB, HDD: 700 GB 11,000 1, w/1 Dual Core Xeon 2.8GHz, Mem: 1.5 GB, HDD: 60 GB 1, w/4 Xeon 3.0 GHz Mem: 3.0 GB, HDD: 800 GB 1, w/4 Xeon 3.0 GHz Mem: 3.0 GB, HDD: 800 GB 12,000 1, w/1 Dual Core Xeon 2.8GHz Mem: 1.5 GB, HDD: 80 GB 1, w/4 Xeon 3.0 GHz Mem: 3.0 GB, HDD: 850 GB 1, w/4 Xeon 3.0 GHz Mem: 3.0 GB, HDD: 850 GB 13,000 1, w/1 Dual Core Xeon 2.8GHz Mem: 2.0 GB, HDD: 80 GB 1, w/4 Xeon MP 3.66 GHz Mem: 3.5 GB, HDD: 900 GB 1, w/4 Xeon MP 3.66 GHz Mem: 3.5 GB, HDD: 900 GB 14,000 1, w/1 Dual Core Xeon 2.8GHz Mem: 2.0 GB, HDD: 80 GB 1, w/4 Xeon MP 3.66 GHz Mem: 3.5 GB, HDD: 1,000 GB 1, w/4 Xeon MP 3.66 GHz Mem: 3.5 GB, HDD: 1,000 GB 15,000 1, w/1 Dual Core Xeon 2.8GHz Mem: 2.0 GB, HDD: 80 GB 1, w/4 Xeon MP 3.66 GHz Mem: 4.0 GB, HDD: 1,000 GB 1, w/4 Xeon MP 3.66 GHz Mem: 4.0 GB, HDD: 1,000 GB 20,000 1, w/1 Dual Core Xeon 2.8GHz Mem: 2.5 GB, HDD: 80 GB 2, w/1 Quad Core Xeon X5355 2.6 GHz, Mem: 5.0 GB, HDD: 1,500 GB 2, w/1 Quad Core Xeon X5355 2.6 GHz, Mem: 5.0 GB, HDD: 1,500 GB 30,000 1, w/1 Dual Core Xeon 2.8GHz, Mem: 3.0 GB, HDD: 100 GB 2, w/2 X5460 3.16 GHz, Mem: 7.0 GB, HDD: 2,000 GB 2, w/2 X5460 3.16 GHz, Mem: 7.0 GB, HDD: 2,000 GB 40,000 1, w/2 Dual Core Xeon 2.8GHz, Mem: 3.0 GB, HDD: 100 GB 2, w/4 DC Itanium2 P9050 1.6 GHz, Mem: 9.0 GB, HDD: 2,500 GB 2, w/4 DC Itanium2 P9050 1.6 GHz, Mem: 9.0 GB, HDD: 2,500 GB 50,000 1, w/2 Dual Core Xeon 2.8GHz, Mem: 3.0 GB, HDD: 100 GB 3, w/4 Xeon 7350 2.93 GHz, Mem: 12.0 GB, HDD: 3,500 GB 3, w/4 Xeon 7350 2.93 GHz, Mem: 12.0 GB, HDD: 3,500 GB 100,000 1, w/1 Quad Core Xeon X3220, Mem: 4.0 GB, HDD: 150 GB 9, w/4 Xeon 7350 2.93 GHz, Mem: 36.0 GB, HDD: 7,000 GB 9, w/4 Xeon 7350 2.93 GHz, Mem: 36.0 GB, HDD: 7,000 GB What is a Web Service? The W3C defines a web service as: A service that provides a standard means of interoperating between different software applications, running on a variety of platforms and/or frameworks. Web services are characterized by their great interoperability and extensibility, as well as their machine-usable descriptions thanks to the use of XML. They can be combined in a loosely coupled way in order to achieve complex operations. Programs providing simple services can interact with each other in order to deliver sophisticated added-value services. So the key elements of a web service are: It can run on any platform or framework by using http It is easily interpreted by machines because the commands are written in XML It can combine multiple simple operations to execute complex operations It can deliver sophisticated added-value services. 5
2 Enterprise 2 Enterprise Communication Interface 2 Enterprise server communicates with the digital printers by using the proprietary WS-RM v1.0 protocol created by Samsung Software Lab and by using SNMP (for a few OEM printers). The following is a diagram of the WS-RM protocol: SNMP (Simple Network Management Protocol) Future versions of 2 Enterprise will allow you to optionally use SNMP to manage both Samsung and non-samsung printers over TCP/IP. 6
2 Enterprise 2 Enterprise Protocol Stack The following diagram displays the 2 Enterprise protocol stack layers: Printer Management Features 2 Enterprise printer management features are easily accessed through a userfriendly GUI. Printer Status Feature 2 Enterprise allows you to view detailed information regarding the overall printer fleet status by region, branch and printer in realtime. Status by Region 2 Enterprise allows you to view the number of operating printers, printers with faults, and the overall status of printers in branches across the enterprise. The status for each region displays the overall number of printers, operating printers and printers with faults. Status by Branch When you select a specific branch from a specific region on the By Region and Branch screen, a tree menu is displayed. From this view you can see a brief status for each of the printers in the selected branch. It provides a quick view of the ON/OFF and normal/fault status of the fleet printers. 7
2 Enterprise Status by Printer 2 Enterprise allows you to view detailed information of any printer in real time by selecting the printer icon you wish to view. The following items are displayed for each printer: Real-time image of the printer Contents of the LCD display Model name, printer name, Serial number, IP Address, Port, Location, Link to Embedded Web Server, etc Supplies information by color and paper-type History on supplies fault and normal error Paper usage. 8
2 Enterprise Supplies Faults Feature 2 Enterprise Supplies Faults feature displays the supply-related errors, such as paper jams or empty toner cartridges, so you can manage the errors. Remaining Toner Feature 2 Enterprise Remaining Toner feature allows you to view the approximate amount of remaining toner for registered printers on 2 Enterprise server by region and by branch. Recovery Status The administrator can view the errors to determine their significance, deploy the needed solution, and enter the recovery status. General Faults Feature 2 Enterprise General Faults feature displays faults other than supply-related faults, and lets the administrator recover them. An administrator can browse the fault status of printers, the recovery status, and change the recovery status. 9
2 Enterprise Toner Change History Feature 2 Enterprise Remaining Toner feature allows you to view the toner change history including the changed date and toner serial number. Fault Type Feature 2 Enterprise Fault Type feature allows you to view the Fault Type statistics, itemized by the following categories: Region, Branch, Serial Number Period Recovery status (New, Assigned, Completed) Fault types (Hardware, cover, jams, paper tray, Output tray, toner, etc.) Statistics Features 2 Enterprise statistics features allow you to compare the usage and fault statistics of fleet printers by using tables and charts. You can also compare the usage amount by print job types. Print Type Feature 2 Enterprise Print Type feature allows you to view the amount of usage and billing, itemized by following categories: Group (Region, Branch) Period Item (Print, Copy, Fax, Scan) Color (Mono, Color) Mode (Simplex, Duplex) Size (Letter, Legal) Usage Comparison Feature 2 Enterprise Usage Comparison feature allows you to view the statistics of Usage Comparison, itemized by the following categories: Group (Region, Branch) Period Item (Print, Copy, Fax, and Scan) Color (Mono, Color) Mode (Simplex, Duplex) Size (Letter, Legal, etc). 10
2 Enterprise Usage Features 2 Enterprise usage features provide detailed information about the usage of printer models and the state of printing for the printer fleet. Total Amount of Usage Feature 2 Enterprise Total Amount of Usage feature allows you to view the number of registered printer models and the total amount of printing. Supplies Provision Rate Feature 2 Enterprise Supplies Provision Rate feature allows you to view the providing rate of supplies by each region, branch, or printer model. Monthly Usage Feature 2 Enterprise Monthly Usage feature allows you to browse the monthly usage of printer models for this year in each region. Report Features 2 Enterprise report features provides the detailed information about the service continuity rate, supplies provision rate, reporting of fault type, usage and billing for each region or branch, usage and billing for each printer model. Report by Fault Type Feature 2 Enterprise Report by Fault Type feature allows you to view the fault type for printer models by region, branch, or printer model. Service Continuity Rate Feature 2 Enterprise Service Continuity Rate feature allows you to browse the operating rate for each region, branch, or printer model. 11
2 Enterprise Usage Billing Report by Region Feature 2 Enterprise Usage Billing Report by Region feature allows you to view the total amount of printer usage and the total printer costs by region and by branch. Firmware Registration Feature 2 Enterprise Firmware Registration feature allows you to register new firmware in the 2 Enterprise web server. Usage & Billing Report by Printer Feature 2 Enterprise Usage & Billing Report by Printer feature allows you to view the total amount of printer usage and the total printer cost for each printer model in the fleet. Distribution Result Feature 2 Enterprise Distribution Result feature displays the firmware distribution results allowing you to see whether a distribution succeeded or failed. Registering Printers in Bulk 2 Enterprise Firmware Registration feature allows you to register new firmware to the server in bulk batches. Firmware Features 2 Enterprise firmware features allow you to manage firmware files and firmware uploads to the 2 Enterprise web server. From the server you can download the firmware files to all of the printers. 12
2 Enterprise 2 Enterprise Driver Download Feature 2 Enterprise provides a service for downloading and automatically installing a printer driver by using Active X. Model Feature 2 Enterprise Model feature allows administrators to register, browse, edit and delete the printer models. 2 Enterprise Administrator Features 2 Enterprise provides special administrative features for managing the 2 Enterprise system. Individual Printer Registration Feature 2 Enterprise Individual Printer Registration feature allows administrators to search for all printer models in the enterprise fleet and register them with the server. The administrator simply enters a range of IP addresses for the printer model to register. Browsing/Editing the models 2 Enterprise Model feature allows administrators to browse and edit printer information in the system. Registering printer models 2 Enterprise Model feature allows administrators to register printer information in the system. Group Assignment The administrator can also assign printers to a group. 13
2 Enterprise Deleting printer models 2 Enterprise Model feature allows administrators to delete printer information from the system. User Feature 2 Enterprise User feature allows administrators to register, browse, edit and delete users. The severity level of up to 90 errors can be adjusted to decide which will be treated as a severe error. Setting up the administrator 2 Enterprise Fault feature allows administrators to set up administrators by printer, group, fault, or severity level in the 2 Enterprise web service. Billing Feature 2 Enterprise Billing feature allows administrators to browse or change the billing cost of the printer models managed in 2 Enterprise web service. 2 Enterprise bills the print billing cost according the usage of the printers. Fault Feature 2 Enterprise Fault feature allows administrators to set up text message or e-mail notifications for when an error occurs in a printer. Browsing the billing cost There are three options for severity levels: error, warning, and etc. The printer status window displays the color red for errors. It displays no special colors for warnings or etc. 14
2 Enterprise Changing the billing cost Group Feature 2 Enterprise Group feature allows administrators to register, change or delete group information, including the region and branch in the 2 Enterprise web service. Warranty 2 Enterprise Managed Print Solution software has a ninety (90) -day limited warranty period. Budget Feature 2 Enterprise Budget feature allows administrators to set up and give out the budget for branch printing from the head office. Also, if the billing expense exceeds the budget of a certain branch, 2 Enterprise sends an e-mail to the assigned administrator who is responsible for print expenses and savings management. 15
2 Enterprise About Samsung Electronics America, Information Technology Division Samsung's Information Technology Division (ITD) markets the award-winning line of Samsung printers including; black & white laser printers, black & white multifunction printers (MFPs), color laser printers and color multifunction printers. Samsung ITD is committed to supporting the needs of its channel partners in the professional, commercial, corporate, and small/home markets. ITD is a division of Samsung Electronics America (SEA), a U.S. subsidiary of Samsung Electronics Company, Ltd. (SEC). The SEA organization oversees the North American operations of Samsung, including Samsung Telecommunications America, LP, Samsung Electronics Canada, Inc. and Samsung Electronics Mexico, Inc. For more information, please visit www.samsung.com, or call 1-800- SAMSUNG. About Samsung Electronics Samsung Electronics Co., Ltd. is a global leader in semiconductor, telecommunication, digital media and digital convergence technologies with 2007 consolidated sales of $103.4 billion. Employing approximately 150,000 people in 134 offices in 62 countries, the company consists of five main business units: Digital Media Business, LCD Business, Semiconductor Business, Telecommunication Business and Digital Appliance Business. Recognized as one of the fastest growing global brands, Samsung Electronics is a leading producer of digital TVs, memory chips, mobile phones and TFT-LCDs. For more information, please visit www.samsung.com. For more information, please visit www.samsung.com WP_CT2_RevA0, 23 February 2009 16