How to Organise Home Care Home Care in Auckland. There are four main ways home care can be organised: (May 2015) On discharge from public hospital, short-term help can be provided while you convalesce. Discuss with the hospital social worker. Long-term care can be provided for people with ongoing care needs. Organise through Needs Assessment and Service Co-ordination (NASC). Accident Compensation Corporation (ACC) can provide home care. Arrange through your ACC case worker. You can make your own private arrangements with a Home Care agency. Not all agencies service privately paying clients. Needs Assessment and Service Coordination (for people over 65 years) Auckland... 631 1234 Waitakere, North Shore, Rodney... 442 7171 Counties Manukau... 276 0040 Needs Assessment and Service Coordination (for people 16-64 years) Taikura Trust... 278 6314 or 0800 824 5872 Subsidised or Publicly Funded Services A Needs Assessment is required to establish eligibility for long-term subsidised services. You must hold a Community Service Card for help with routine housework. Assistance with personal care such as showering and dressing does not require a card. An authorised assessor will visit and discuss with you how much help you need at home. If you share accommodation, assistance from those you live with is also considered. Assessment can be provided in public hospital by a hospital-based Needs Assessor or in the community by Needs Assessment, see above. 0 8 0 0 7 2 5 4 6 3 w w w. s e n i o r l i n e. o r g. n z 0 9 3 7 5 4 3 9 5
For those receiving long-term subsidised service, spring cleaning is regarded as an extra and you are expected to pay for this yourself. It may be possible to claim Disability Allowance to help pay for lawns and gardening. your local Work and Income office or phone 0800 552 002. Private arrangement For people paying privately, hourly charges start at $26 for housework and personal care. This price includes GST. Most agencies offer housework and personal care, for nursing or short-term relief care look under Services. Points to consider when first making your enquiry Have staff members had special training? Is there a cancellation fee? Is there an extra charge for weekend work? Is there a minimum time charged? Do you still have to pay if you go on holiday or into hospital? Is there a set-up charge and how do you pay? For further Information and Assistance If you have a complaint about a home care service or need further information, contact: Your NASC co-ordinator Your home care service manager The New Zealand Home Health Association Inc phone 04 472 3196 Health and Disability Commissioner phone 0800 11 22 33 Advocacy Services, Health and Disability phone 0800 11 22 33 The funding agency e.g. District Health Board or your ACC case manager.
Access Homehealth Auckland (Newton Based) Care Direct Peggy Bindel / Jennifer Jones 302 2299 / 538 0817 302 2295 jennifer_jones@access.org.nz Address PO Box 8304 Symonds Street Auckland 1150 www.access.org.nz 7 days, 24 hours, minimum visit 1 hour Rehabilitation, ACC, palliative and nursing care. Medication supervision Can provide services to clients requiring high-level subsidised personal care Sheryl Branigan 0800 424 227 / 021-431408 04 499 0082 admin@caredirect.co.nz and Wellington Address 4 Te Kea Place, Albany. Auckland www.caredirect.co.nz 7 days, 24 hours Private and ACC funded personal cares, household management, meal preparation, short term relief care, complex and serious injury, sleep-overs, companionship, 24 hour care, palliative and respite care/ RNs availbable Care Group Limited Care on Call Melissa Clements 304 0315 or 0800 111 078 304 0316 info@caregroup.co.nz Address PO Box 1440 Shortland St Auckland 1140 www.caregroup.co.nz 7 days, 24 hours, minimum visit 2 hours Personal care, 24 hour and sleep-overs, household management, companionship, shopping, community support, long and short term care DAA certified, ACC subcontractor Henner Battenhaussen 966 0011 or 0800 66 44 22 option 1 414 2900 auckland@careoncall.co.nz Address PO Box 302 461 North Harbour Auckland 0751 www.careoncall.co.nz 7 days, 24 hours Companionship, shopping, meal preparation, sleep-overs, errands, transport, recreational activities, arrange/attend appointments, medication reminders, personal care, convalescent care, light housework, washing, review meetings with family Page 3 of 12
Drake Medox Jo Kendall 573 0463 573 0585 homecare@nz.drakeintl.com 7 days, 24 hours, minimum visit 4 hours Nursing Address PO Box 5846 Wellesley St Auckland 1141 www.drakemedoxnursing.co.nz Geneva Healthcare Ltd Veronica Manion 353 5200 or 0508 466 322 916 0201 homecare@genevahealth.com Address P O Box 106 339 Auckland City Auckland 1143 www.genevacare.co.nz 7 days, 24 hours In-home respite, palliative care, day care, wound management, personal care, home help and ACC clients Graceful Care Limited Rose Cooper 0800 767 343 / 021 108 3854 rose@gracefulcare.co.nz Address P O Box 28188 Remuera Auckland 1541 www.gracefulcare.co.nz 7 days, 24 hours, minimum visit 2 hours Provide tailored personal care, showering, meal preparation, companionship and any other additional requests Offer in-home care and supports for those living in retirement villages also Healthcare of New Zealand Jocelyn Davis 526 3570 526 3478 auckland.office@healthcarenz.co.nz Address PO Box 9604 Newmarket Auckland 1149 www.healthcarenz.co.nz 7 days, 24 hours, minimum visit time 30 minutes Community health care, sleep-overs. Contract with Auckland District Health Board for home based support services. Page 4 of 12
Healthcare Rehabilitation Ltd Reception 414 4530 414 4571 info@healthcarerehab.co.nz Address PO Box 302 437 North Harbour Auckland 0751 www.healthcarerehab.co.nz 7 days, 24 hours, minimum visit 1 hour Sleep-overs, short term relief care, nursing, meal preparation, home help, companionship, palliative care and night duties Healthvision (NZ) Ltd Melinda Hampshire 522 5012 / 0508 733 377 522 5023 service@healthvision.co.nz Address PO Box 109 638 Newmarket Auckland 1149 www.healthvision.co.nz 7 days, 24 hours All home care including home help, complex and serious injury, palliative care, registered nursing care and assessment services We provide contracted and private home care Home Help NZ Ltd Maggie Calvert 528 4476 528 8462 remuera@homehelpnz.com Address PO Box 87 237 Meadowbank Auckland 1742 www.homehelpnz.com 24 hours, 7 days, minimum visit 1 hour Personal cares, light housework, meal preparation, respite care, medication reminders, 24 hour care, some transport available. Alzheimers / Dementia care, terminal care Independent Care Limited Semisi Hutchison or Karen Stanley 0800 762 556 623 1533 info@independentcare.co.nz Address PO Box 37 668 Parnelll Auckland 1151 www.independentcare.co.nz 7 days. Office open Monday to Friday 8am to 6pm. After hours via mobile phone with dedicated contact person Home care, temporary and post-operative care, respite and overnight care, nursing and high needs care. Nutritionist-led eating plans and physiotherapist-led exercise programmes Independent Care Limited is NZQA 8158:2012 accredited. Semisi s mobile is 021 890 632 and Karen s mobile is 021 934 052. Page 5 of 12
Kate McLean Home Care Ltd Life Plus Kate McLean 579 1212 579 4322 office@katemcleanhomecare.co.nz Address 106 Ladies Mile Remuera Auckland 1051 www.katemcleanhomecare.co.nz 7 days, 24 hours, minimum visit 4 hours 24 hours, hourly and overnight care, personal care, post-operative, palliative, convalescent, dementia and companionship care Michelle Batchelor 354 3202 354 3203 michelle.batchelor@liferecruitment.co.nz Address Level 11, 44 Khyber Pass Rd, Grafton Auckland www.lifeplus.co.nz 24 hours, 7 days Homecare services (personal care and home help), companionship, help with activities, errands, medication reminders, serious injury and complex care. Mental health and intellectual disabilities, behavioural support and palliative care. Staff at all levels; caregivers, health assistants, enrolled nurses and registered nurses On-call care available from one hour, right through to 24 / 7 Medacs Healthcare Debbie Bakkerus 0800 633 227 623 8015 debbieb@medacs.co.nz Address Medacs House Level 6, 3 Ferncroft Street Grafton, Auckland 1010 www.medacs.co.nz 24 hours, 7 days, minimum visit 4 hours Palliative & Home Care by experienced Registered Nurses and Caregivers, option for sleepover care available Medcall Health Personnel Mariousa Devlin 529 5810 or 0800 314 314 523 3887 Mariousa@medcall.co.nz Address PO Box 9522 Newmarket Auckland 1149 www.medcall.co.nz 7 days, 24 hours Rehabilitation, sleep-overs, short term relief care, nursing, companionship, outings, shopping and meal preparation Provide private homecare but do not hold Ministry of Health or ACC contracts for publicly funded homecare services Page 6 of 12
Miranda Smith Home Care Ltd Rebecca Gadsdon-Green 522 8604 360 7136 info@mshomecare.co.nz (NZ wide) Address PO Box 74 127 Greenlane Auckland 1546 www.mshomecare.co.nz 7 days, 24 hours, live-in care, sleep-overs and night care. Minimum visit 2 hours Personal care, short or long term care, live-in care, cooking, companionship, light housework, nursing, rehabilitation, palliative care, clinical case management, falls prevention and risk assessment No additional charges on weekends Pasifika Integrated Health Care Dahlia Naepi or Clivenn Naepi Address 1 Nile Rd 410 0251 Milford 410 9695 Auckland 0620 d_naepi@pihc.co.nz www.pihc.co.nz Waitakere, North Shore and Rodney; over and under 65s, private payers. Central Auckland and Counties; under 65s and private payers only 7 days, statutory holidays Sleep-overs if required by needs assessment Local sites: West Auckland phone 839 7255, Central and South phone 634 2194 Personalised Home Care NZ Ltd Janis Gummer or Ivan Wood 0800 88 99 10 care@phc.net.nz Address PO Box 40 832 Glenfield Mall Auckland 0747 www.phc.net.nz 7 days, 24 hours, minimum visit 2 hours 24 hour care, companionship, short term relief care, post operative care, transport for appointments and outings. Palliative care, work with hospice Royal District Nursing Service NZ Ltd (RDNS NZ) Jan Bennett 0800 736 769 09-589-1081 jbennett@rdns.org.nz Address PO Box 17 122 Greenlane Auckland 1546 www.rdns.org.nz 24 hrs, 7 days a week Flexible services to meet individual needs. Includes personal cares, housework, companionship, meal preparation, shopping, in-home respite, sleep-overs by negotiation, rehabilitation, medication prompts and palliative care. Private nursing and occupational therapists available A not-for-profit, charitable organisation. Contracts with Auckland District Health Board and ACC for home support services using the restorative model of care. We also offer privately funded nursing and home support services. Page 7 of 12
The "To-Do List" Home Maintenance Service Antoinette Davis 827 8044 / 021 0449 378 tonidavis62@xtra.co.nz Central and West Auckland Monday to Saturday, 9am to 5pm Indoor and outdoor maintenance, any job big or small Total Care Health Services Sally Fisher, Lynn Stuart 630 1630 630 1601 info@totalcarehealth.co.nz Address 1/61 Arawa St New Lynn Auckland Address 60 Mt Eden Rd Mt Eden Auckland 1024 www.totalcarehealth.co.nz 24 hours Private and ACC funded home care including personal cares, companionship, home help, transport to appointments and shopping. Community registered nursing. Education for primary health care nurses and GPs Central Auckland and Gulf Islands Enliven Auckland - Presbyterian Support Northern Jess Osborne Address 77 Grey St 622 4788 Onehunga 622 4790 Auckland 1061 EnlivenAuckland.Info@psn.org.nz www.psn.org.nz Central Auckland (within ADHB boundaries) 7 days, 7am to 9pm Restorative, home-based support services for over 65 year olds. Contract with Auckland District Health Board, long term conditions, clients with disability (including individualised funding) and ACC Lifewise Homecare Services Julie Smith Address PO Box 10 307 623 7631 Dominion Rd 630 8956 Auckland 1446 homecareservices@lifewise.org.nz www.lifewise.org.nz Auckland District Health Board catchment for older adults, wider Auckland by negotiation for other services 7 days, hours as required Services include personal care, meal preparation, shopping, household management, social interaction, links with community, carer support and sleep-overs. Contracts with Auckland District Health Board, Ministry of Health. Private payer services also available Lifewise is the community services division of Methodist Mission Northern Page 8 of 12
Margaret Wilson - Carer Relief / Sitting Service Margaret Wilson 827 0671 or 027 415 8040 wilsonmj31@xtra.co.nz Central Auckland and Waitakere Address 2/41 Nikau St New Lynn Auckland 0600 Flexible and weekends, minimum visit 1½ hours Sitting service, short term carer relief, companionship, meals and help with locating appropriate long term care Owner operator, 30 years experience specialising in mental health needs of the elderly, especially those with depression or dementia Ngati Whatua o Orakei Home & Community Support Service Imeleta Palmer 578 0941 / 528 1709 521 0738 imeletap@orakeihealth.org.nz Auckland wide 7 days, 6.30am to 8pm, or by negotiation Services for under 65 year olds and long-term chronic conditions Address PO Box 42 183 Orakei Auckland 1745 www.orakeihealth.org.nz under construction. Alternate phone number - 027 700 7071 Waiheke Health Trust - Home Support Services Jessie Russell, Julez Grace, Darlene Goo 372 6195 372 6787 hss@waihekehealth.co.nz Waiheke Island Address 5 Belgium St Ostend Waiheke Island 1081 www.waihekehealth.co.nz 7 days, 7am to 8pm, minimum visit 30 minutes Short term, post hospital discharge, contracts with Auckland District Health Board, ACC and MOH Counties Manukau Access Homehealth Auckland (Howick Based) Jennifer Jones Address PO Box 38255 538 0817 Howick 534 3855 Auckland 2145 jennifer_jones@access.org.nz www.access.org.nz Counties Manukau, includes Beachlands and Maraetai Negotiable, depending on requirements, minimum visit 1 hour ACC Page 9 of 12
Counties Manukau Homecare Trust Trudy Biggelaar (09) 238 8567 (09) 238 6758 hss@cmht.co.nz Address Counties Manukau, Franklin and Papakura districts Monday to Friday, 8am to 4pm No additional services Professional House, Level 12 Seddo PO Box 113 Pukekohe 2340 Enliven Manukau - Presbyterian Support Northern Sue Spencer 269 0112 267 7079 EnlivenCounties.Info@psn.org.nz Counties Manukau Address PO Box 88 022 Clendon Park Auckland 2242 www.psn.org.nz 7 days, 7am - 9pm Restorative, home-based support services ' maximising independence'. ACC clients and under 65 Huakina Homecare Service Pacific Homecare Karen Hyland, Moetu Taua Address PO Box 319 (09) 237 3307 / 237 3306 Pukekohe 2340 (09) 238 0259 karen@huakina.co.nz www.huakina.co.nz Counties Manukau, includes Mercer, Miranda and Clarks Beach Variable, depending on client situation and assessment of need Transport, companionship Hamish Crooks / Louise Uluakiola 274 9153 / 0800 744 278 274 9851 info@pacifichomecare.org.nz Counties Manukau Address P O Box 23 071 Papatoetoe Auckland 2155 www.pacifichomecare.org.nz 8:30am to 5:30pm (office hours) Household services, personal cares, ACC contract, home respite care, shopping and social support Language and cultural support where appropriate Page 10 of 12
Whaiora Homecare Services Inc Monica Tate Address PO Box 200 081 278 9639 Papatoetoe 278 9474 Auckland 2156 Monica.t@whcs.org.nz www.whcs.org.nz Counties Manukau 7 days, minimum visit 1 hour. Office open 7.30am to 4.30pm, Monday to Friday After-hour calls divert to coordinator Physical address: 129 Kolmar Rd, Papatoeote Waitemata Enliven Waitemata - Presbyterian Support Northern Kerry Russell - Service Coordinator Address 3 Montel Ave 822 5115 Henderson 835 0310 Auckland 0612 EnlivenWaitemata@psn.org.nz www.psn.org.nz North Shore, Rodney and Waitakere 7 days, 7am to 9pm Restorative, home-based support services. Private clients welcome. Contracts with ACC and Ministry of Health for under 65 year olds Geneva Northlink Healthcare Ltd Angela King Address 476 7966 or 0800 425 999 476 4977 info@genevanorthlink.com North Shore City, Rodney and Waitakere Districts 7 days, 24 hours Suite 112, Apollo Medical Centre 119 Apollo Drive, Albany Auckland 0632 www.genevanorthlink.com Private homecare, nursing services, respite care, carer support, rehabilitation and palliative care. Ministry of Health contract for under 65 year olds. ACC contract Time Out holiday homes at Mangawhai and Gulf Harbour Salvation Army Homecare Emah Butler Address 479 8950 / 0800 222 040 479 8954 ak_branch_homecare@nzf.salvationarmy. Waitakere, North Shore and Rodney 7 days, hours by negotiation, minimum visit 1 hour Respite care, high-need, complex clients PO Box 35 845, Browns Bay Level 1, 90 Rosedale Rd, Albany. Auckland 0753 www.salvationarmy.org.nz/ www.hom Page 11 of 12
Te Ha Oranga Kim Te Pania 0800 834 242/0275299034 366 1977 kim.tepania@tehaoranga.co.nz Waitakere and North Shore Address 1 Rendall Place Eden Terrace Auckland 1021 Monday to Friday, 8am to 5pm Also provide home support services for those requiring ACC and short term care Covers South Kaipara, including Helensville, Muriwai, Kaukapakapa, Portland, Wellsford, Maungawhai to Hatfields Beach VisionWest Home Healthcare Trish Taylor/Angie Kumar Gen. Manager 813 0133 ext 821 818 4804 TrishT@VisionWest.org.nz Waitakere / North shore 7 days, 7am to 9pm (office hours 9-5 ) Respite and private care Address PO Box 20 406 Glen Eden Auckland 0641 www.visionwest.org.nz Page 12 of 12