AT&T Hosting, Cloud, and Application Services Solutions Larry Healy - Application Sales Executive Ken Burgess Technical Consultant Internet2 Conference October 4, 2011 This document is not an offer, commitment, representation or warranty by AT&T and is subject to change.
AT&T Hosting & Application Services Delivering value across the managed IT services spectrum Infrastructure Focused Application Focused Colocation Services Data Center Facilities Connectivity Services IT Support Services Managed Infrastructure Services AT&T Synaptic Hosting SM AT&T Web Hosting SM Managed Hosting Services Remote Infrastructure Mgt. Application Services Application Management Application Development Software-as-a-Service Remote Application Mgt. Professional Services Build one of the broadest continuum of services in the industry Serve across the spectrum, moving customers toward higher value services Utilize network, technology, and service expertise to deliver IT infrastructure as a service anytime, anywhere, over the network, on-demand
And, AT&T is a recognized global leader in Hosting and Application Services AT&T positioned at the top of the Leaders Quadrant for Web Hosting and Hosted Cloud Infrastructure Services Source: Gartner Magic Quadrant report published December, 2010
What the Analysts are Saying AT&T s Leadership in Hosting & Application Services "AT&T s capabilities in this area (applications and applications infrastructure) are more advanced than the other major US carriers, and it has been investing in virtualization for longer than its domestic competitors...arguably, AT&T has the clearest and most directly focused service development plan of the Top 5 globals. Its focus on hosted applications, global IP network and data centers is a major differentiator going into 2009. Ovum, Enterprise Strategy Review: AT&T completes the deal, David Molony, Mike Sapien, Jan Dawson, Jan. 2009 AT&T is qualified to address a broad range of hosting requirements, from simple to complex, along with management services for packaged apps. Look To Managed Hosting As An ITO And Colocation Alternative, February 2, 2009 "AT&T provides an excellent value that delivers the range of services that enterprises need to run their business effectively, backed by the quality that customers have come to expect from a provider such as AT&T. AT&T s broad set of solutions makes it easy for customers to offload core IT management tasks and redirect internal resources to areas of higher business value and AT&T BusinessDirect includes a solid set of reports and tools that can help users gain a personalized and contextual understanding of their sites. Current Analysis, AT&T Managed Web Hosting, October 2008 Page 4
We continue to expand our global footprint with investments in service platforms and capacity
Providing flexible management choices up and down the technology stack Our integrated service model allows enterprises to choose the right level of management to meet their business and operational needs Application Middleware & Database Operating System Virtualization & Hardware Data Center & Network Managed by customer Managed by AT&T Colocation Services Managed Infrastructure Services AT&T Synaptic Hosting Managed Hosting Services Application Services
AT&T is helping to lead the transformation of enterprise IT architectures Dedicated Virtual Utility Cloud Client #1 A B C D E F Client #2 Client #1 A B C D E F Client #2 A B C D E F Built to Order Better Utilization Dynamic Capacity Self Service Managed Hosting Services Remote Infrastructure Management Synaptic Hosting Synaptic Compute as a Service Synaptic Storage as a Service Page 7
Our Colocation Services allow you to retain control over most of your infrastructure AT&T delivers data center space, power, connectivity and IT support services to provide a highly secure, reliable and scalable foundation for your hosted IT infrastructure needs Hardened Facility with 24x7 Onsite Security CPE Provided by Customer or AT&T Controlled Temperature & Humidity Fire Suppression Reliable, Scalable Network Access Optional Services: Installation Remote Hands Monitoring Management Biometric Access Controls Racks or Cabinets Raised Floors Conditioned, Redundant Power Battery & Generator Backup 24x7 Monitoring Reports & Tools via BusinessDirect
AT&T Synaptic Hosting SM Service Level Options Synaptic Hosting clients can select one of three service level options, ranging from management of the operating system up through Application Awareness services AT&T Application Services Application Management* ecommerce Apps Enterprise Apps SaaS Enablement AT&T Synaptic Hosting SM Optional Optional Always Included Operating System Management Application Awareness Database Management Web Management Monitor & report on application First response per client instruction Named CX, CSL & CTL support Oracle, Microsoft SQL, MySQL Install, monitor & manage Named CX, CSL & CTL support IIS, Apache, Java License, install monitor & manage Red Hat Linux, Microsoft Windows 2003, Solaris** Licensing, install, monitor & manage Named CSL support *AT&T Application Management services are delivered in an ondemand format using the Synaptic Infrastructure **Solaris supported on physically dedicated devices Page 9
AT&T Synaptic Compute as a Service Flexible, cloud-based compute on demand for the enterprise This document is not an offer, commitment, representation or warranty by AT&T and is subject to change.
AT&T Synaptic Compute as a Service Cloud-based server capacity on demand for the enterprise Synaptic Compute as a Service provides virtualized server instances with flexible computing, networking and disk resources that you can selfprovision, scale and use as needed Flexible Secure Expansive Efficient With Synaptic Compute as a Service, you can Self-provision via the enhanced simple and intuitive Cloud Services portal Configure Firewall policies/rules Configure Virtual Machines with choices in Memory, Processor and Storage Size for the capacity you need Select from a menu of operating systems Balance User traffic Pay for only the capacity that you use (hourly) Easily scale up or down, and even turn off resources when not in use Virtual Servers AT&T Network The service includes: Portal interface and API AT&T network services Built-in security features Choice Windows or Linux operating systems (64 Bit with additional 32 Bit support)
AT&T Synaptic Compute as a Service Create your own dynamic computing environment AT&T Synaptic Compute as a Service Operating Systems & Software IT Buyers, App Developers Enterprise Grade Multi-Layer Security Public or Private Networks Pay Per Use API AT&T Portal Portals, Tools & Online Services Cloud enablers will enhance and add value to the service
AT&T Synaptic Compute as a Service Granular VM Sizes Processor 1 to 4 vcpu Hourly Usage - per CPU-hour Memory/RAM 1 to 16 GB Hourly Usage - per GB-hour Storage 15 GB to 1 TB Monthly usage - per GB-month RAM CPU 1 CPU 2 CPU 3 CPU 4 CPU 1 GB 2 GB 3 GB 4 GB Small 5 GB 6 GB 7 GB 8 GB Medium 9 GB 10 GB 11 GB 12 GB 13 GB 14 GB 15 GB 16 GB Large 4 x 16 = 64 sizes for CPU/RAM Comparison to VMs in Synaptic CaaS (illustrative only; doesn t yet account for CPU differences)
What AT&T Synaptic Compute as a Service can do for you Features and Benefits Features Multi-layered security built throughout the solution, from storage to network Benefits Secure access to your critical applications from anywhere, anytime Reliable, end-to-end networking with AT&T s backbone and optional QoS Application programming interface (API) connection to your computing assets Scalability to provide additional computing capacity Autonomy and independence with an integrated management dashboard Efficiency to align business expense with business value Speed of application deployments better connect the needs of your business and IT Optimal experience and productivity for your end users Easily integrated with virtually any application you want to run Respond quickly to new projects, unpredictable demand and/or impacts on business operations Independently provision new servers, scale resources or power down servers Reduce infrastructure costs Speed of delivery becomes a market differentiator
AT&T Synaptic Storage as a Service Flexible, cloud-based storage on demand for the enterprise 2011 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners.
AT&T Synaptic Storage as a Service Flexible, cloud-based storage on demand for the enterprise AT&T Synaptic Storage as a Service provides secure, virtualized storage that adaptively scales to any size you need, and is accessible from virtually any device, anywhere Storage Nodes AT&T Network Connective Secure Expansive Efficient With AT&T Synaptic StaaS, you can Create virtualized containers for your data Easily connect using your existing applications Ensure end-to-end performance for your users Pay for only the capacity that you use Grow as big and retain as long as you want The service includes: Multi-layered security Flexible access via API* AT&T network services Optional QoS* features 99.9% availability SLA * API = Application Programming Interface QoS = Quality of Service
AT&T Synaptic Storage as a Service includes key features needed by enterprises today Self-Service Developer toolkit and usage reports via the customer portal Developer Servers Data Access Flexible Access API* and global namespace enable connection via web services applications AT&T Network EMC Technology Robust storage platform based on EMC ATMOS Policy-Based Pay-Per-Use Monthly bill based solely on the capacity used, with no minimums Easy data protection at geographically-diverse sites Adaptive Capacity Storage capacity automatically adjusts to the amount of data stored Reliable Facilities Hosted in data centers with a proven track record of reliability * API = application programming interface
And, managing the lifecycle of data is more complex Optimize performance and costs by mapping your data to the most appropriate storage solution based on its type, age, and importance High Performance Storage Tier Low Cost Storage Tier Online Archive Storage Tier Offline Archive Storage Tier Activity Very Active Synaptic Storage High Volume Data Volume Low Volume Less Active Age Criticality Mission Critical Business Important Historical Retention Data Type Transactional Fixed Content Referential Compliance RPO Seconds (or Less) Minutes Hours Best Effort Typical Use Real-Time Database File Shares Disaster Recovery Audit/Discovery Records Current Recent Historical Old Media High-End Disk Tier 2 Disk Tier 2 Disk Tape
What AT&T Synaptic Storage as a Service can do for you Features and Benefits Features Multi-layered security built throughout the solution, from storage to network Benefits Secure access to your critical data throughout its lifecycle Reliable, end-to-end networking with AT&T s backbone and optional QoS Optimal experience and productivity for your application s end users Application programming interface (API) connection to your storage assets Tight integration with virtually any application you want to run Global name space for all of your data assets residing anywhere in the cloud Transparent access and management of your data, no matter where it s located Policy-based storage providing dual copies or replication across the cloud Worry-free protection for your data based on its importance to your business
What AT&T Synaptic Storage-as a Service can do for you Additional Features Features Client Provided SSL Certificates - Security feature supplying SSL certificates for encryption and authentication into the Synaptic Platform Client Search of Objects - Provides a search function of the objects stored on the Platform via an API call Direct Media Loading - Provides solution to ingest your data to AT&T Synaptic Storage as a Service depots Benefits Choice of using your own SSL certificates and additional control over the security of your data Integrated ability to locate data Reduces network dependency and data transfer time
AT&T Synaptic Storage as a Service provides universal access to your data With AT&T Synaptic Storage, online data resources can be directly accessed by virtually any device, from virtually any location AT&T IDC Customer Data Center Company Offices Third-Party Data Center Mobile & Home Users Server Farm API Browser Tier 2 Disk Resources Global Name Space Built-In Security Storage Policies Traditional Managed Storage Services Generally backend data storage for local servers only DAS SAN NAS Data Center Web services API and global name space enable pointer references to data assets in the cloud Servers and end user devices transparently access these assets as part of the application Client can extend existing tools and policies
And, it allows you to integrate directly into your existing application software A key to the flexibility of the service is that you connect to storage resources at the application programming interface (API) layer Application API Layer AT&T Synaptic Storage as a Service Developers write to a REST Web Services API, providing flexible access to distributed storage assets and tight integration with virtually any application they want to run Operating System Layer File System Layer Logical Block Layer Device/Hardware Layer Backup Software Software client on the host system manages full and incremental backups to the backup master server Network Attached Storage Server connects to file shares over IP/Ethernet network using file system protocols such as NFS, CIFS, Samba, FTP Storage Area Network Server accesses block level storage over Fibre Channel SAN, or direct FC or SCSI connections (usually local only)
AT&T Synaptic Storage as a Service enables better data protection with storage policies With AT&T Synaptic Storage, you can set policies to protect your data, depending on its importance to your business Policy #1 One copy stored in one data center and protected using erasure coding Policy #2 Data is stored in two data centers, with a copy maintained in one data center and replicated another data center. Policy #3 Data is compressed and stored in one location and protected using erasure coding. Policy #4 Data is compressed to reduce file size and may not be altered after storage. Data stored in one location and protected using erasure coding. Policy # Policy Description Data Center #1 Data Center #2 1 Local Protected EC -- 2 Remote Replication 1 copy 1 copy 3 Compression EC -- 4 Written Once, Read Many EC --
AT&T Platform as a Service Build, Run, and Mobilize your Applications in the Cloud 2011 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners.
AT&T Platform as a Service Quickly build and run your applications in the cloud Create business productivity apps without writing a single line of code. Sales Force Automation Social Networking Email Campaign manager Expense Management Project Management Job Leads OfficeSpace (shared calendar and other productivity tools) Many others Developers ISVs, enterprise developers, or LoB owners Fully managed PaaS Environment Includes: Web Srvr, App Srvr DB, Prog Language, IDE Enterprise user Access app from standard browser interface Mobile client extend apps to mobile devices seamlessly (mobile web today, mobile app in future) Flexible Secure Expansive Efficient
We offer one of the broadest portfolios of application management services Enterprise Applications ecommerce Messaging & Collaboration SAP Business Suite SAP R/3, mysap.com ECC 6.0 NetWeaver Platform WebSphere Commerce WebSphere Application Server Custom Applications ebusiness Suite Siebel PeopleSoft Fusion Middleware Ariba Analysis Ariba Sourcing and Contracts Ariba Buyer and Invoice Other Packaged Apps. OmniFind
AT&T s layered support model meets your technical, operational & strategic application needs Dedicated teams, full production support, & named client executives allow you to consolidate hosting & application management under one provider Your environment sits in the middle of a multi-layered support model. Operational Technical Strategic Your Client Support Lead is your primary point of contact for help-desk to help-desk or end-user requests. Your Client Technical Lead has responsibility for technical ownership of your environment. Your Client Executive manages escalations and production issues. Page 27
Managed Infrastructure Services Portal & Tools AT&T BusinessDirect provides access to our advanced toolsets, giving you a holistic view from the network up through the application Portal features include: Change Management Incident Management Application Monitors Ecosystem Health Monitor Device Management Inventory Management Visualization Tools Performance Reports Alarms & Notification Online Invoicing Easy access to status, reports, information and support Intelligent Reporting System AT&T Visualizer Managed Application Services Tool
Why AT&T 29 Cloud Services Vision and Execution Hosting Heritage The Network Security Global and Mobile Industry recognized leadership built on providing business grade cloud services. More than two decades of hosting experience combine with a broad service portfolio to meet the needs of the enterprise. The world s most powerful global backbone network carries more than 20.8 petabytes of data traffic on an average business day. Significant resource investments increase the security of our networks and our portion of the nation s infrastructure to protect against cyber threats. Nearly half of US wireless data flows over our network, spiraling across our global infrastructure footprint, which includes 38 Internet Data Centers.