Savvis IT Infrastructure. Your SaaS Managed Hosting IT Services Provider

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1 Savvis IT Infrastructure Your SaaS Managed Hosting IT Services Provider

2 Savvis Knows SaaS The software industry is undergoing a seismic shift. Businesses and consumers alike are finding the pay-as-you-go model and low total cost of ownership (TCO) of the SaaS model extremely attractive. Small wonder that new SaaS vendors are springing up even as existing software brands scramble to create SaaS versions of their products. The opportunities are tremendous particularly in tough economic times when businesses are watching all expenditures. Along with these opportunities come challenges. As a SaaS provider, you must convince customers that their data will be safe. You must be able to accommodate unpredictable growth and spikes in demand. Outages could be devastating to your reputation, your applications must be available 24/7. Your ability to achieve these expectations requires a robust and scalable IT infrastructure. The capital investment required to build, maintain and support a state-of-the-industry infrastructure is becoming prohibitive and uneconomical for most companies. And it takes an extraordinary degree of specialized staff expertise to support the SaaS model expertise that can be difficult to find and retain in-house. As a leading IT infrastructure management and services provider, Savvis can help you meet all these challenges, and more. This new delivery model is creating exciting revenue opportunities for software companies. Let Savvis help you make the most of them. Savvis Helps You Manage the Entire SaaS Lifecycle Savvis SaaS solutions fall into three categories: Infrastructure Management Services. Savvis offers a broad range of Web hosting services, including managed hosting; data storage, backup and recovery; managed security; managed network; and superior, end-to-end infrastructure service level agreements (SLAs). What sets Savvis apart is the breadth of these offerings. Savvis is a one-stop shop for everything related to managing and supporting the SaaS delivery model. Application Management Services. Savvis provides services that support SaaS providers applications. These include application database and Web server management; authentication and access management; application performance monitoring, load testing, and software environments for developing new SaaS applications. And, by offering support for converting single-tenant on-premise software to the multi-tenant SaaS delivery model, Savvis helps traditional software vendors make a quick and painless transition to SaaS. Business Management Services. Savvis supports end-user services that enable you to effectively transact business with your clients. This includes end-user enrollment and account provisioning, a service-provider control panel for managing accounts, and consulting services to aid the transition from a legacy software business model to SaaS.

3 What SaaS Providers Look for in a Managed Services Vendor Help with lowering costs. Savvis service subscription billing turns capital expenses into operating expenses and can lower TCO by 30% or more. With Savvis economies of scale, which enable purchase of licenses and tools at prices that are lower than you could achieve on your own, our prices are extremely competitive and cost effective. SaaS-specific expertise. Savvis has a proven track record for delivering complex, mission-critical applications and solutions. More than 50 leading SaaS providers depend upon Savvis to manage and host their applications. Savvis has a highly skilled professional services organization to help customers design, migrate, implement, and manage their SaaS applications. A financially secure and focused vendor. Savvis is a public company with strong financials. Our balance sheet shows year-to-year revenue growth, solid earnings, low debt, and large cash holdings. The ability to monitor the quality of the services provided. SavvisStation is a Web-based, self-service portal that enables you to provision service changes; view statistics on server, memory and bandwidth utilization; and track incident reports and trouble tickets. The easily configurable user interface includes a wide variety of charts and reports. Immediate help if things go wrong. Savvis world wide data centers are manned on a 24/7 basis with certified technicians who can immediately identify problems and respond to requests. Savvis supports you with advanced monitoring and diagnostic tools that check system health and end-user experience and provide alerts when your user-defined thresholds are exceeded. Compliance with industry and regulatory mandates. Although complying with regulations and standards such as Sarbanes Oxley (SOX), Payment Card Industry (PCI), and Statement on Auditing Standards (SAS) are ultimately your responsibility, Savvis provides a variety of capabilities that assist you in meeting compliance requirements, including data center physical security, network and application-level firewalls, application authentication, intrusion detection, and log management. Robust network security and data protection. Savvis provides integrated security management tools including firewalls with network intrusion detection, Distributed Denial of Service (DDoS) mitigation, anti-spam, and anti-virus as well as network penetration testing, risk assessment, and threat management services. Savvis also offers extensive options for protecting your data, ranging from daily tape backups to offsite Business Continuity and Disaster Recovery (BCDR) capabilities involving multi-site backup and data recovery. Scalable solutions tailored to your specific needs. Savvis has a reputation for flexibility and for handling complex solutions, and offering an unmatched breadth of service options. The Savvis IT managed hosting infrastructure is engineered to scale quickly and support global growth. A full suite of services and solutions are available ranging from colocation to fully managed application/ database servers, which can be deployed as either dedicated or shared solutions. Reliability backed by superior SLA s. Savvis provides a resilient infrastructure that includes failover protection and load balancing to optimize performance and insure 24/7 availability. This is backed with superior service level agreements (SLAs).

4 Savvis Managed IT Services Savvis offers a comprehensive suite of services tailored to your requirements for speed, security and access. Our pay-as-you-go model gives you easy access to services that quickly enhance your time to market, and all Savvis services come with 24/7 monitoring and support. Hosting Savvis delivers cost savings and scalability with its suite of enterprise-class, managed applications, managed hosting, utility computing, colocation, storage as well as monitoring services. All Savvis services and solutions are based on a unique, flexible model that is designed to meet your specific IT requirements featuring everything from colocation to utility and virtualized computing options. If you prefer to retain control of your operating systems and applications our Foundation Hosting solution offloads typical infrastructure management burdens like hardware procurement, racking and stacking, space and power management as well as onsite support. Managed Storage and Backup Services Utility Storage, available via SAN or NAS Utility Backup and Vaulting Services Utility Backup Encryption Backup Care Storage Care Managed Compute Services Dedicated > Foundation Hosting > Intelligent Hosting > Virtual Intelligent Hosting Utility > Utility Compute Colocation Space and Power Cabinets and Racks Vaulting Cross Connects Savvis Intelligent Monitoring (SIM) Managed Applications Messaging and Collaboration > Hosted Microsoft Exchange Database Applications > Oracle > DB2 > Microsoft SQL Server > MySQL Web Servers > Apache > IIS Network Savvis has an extensive portfolio of network services, offering customers the flexibility to customize a solution to fit their specific needs. Our unique MPLS network architecture combines Wide Area Networks (WANs), Metro Area Networks (MANs) and Hosted Area Networks (HANs) into a single computing infrastructure that seamlessly connects all of a customer s network, data center, security, computing, and storage resources. With advanced Quality of Service (QoS) capabilities and built-in security features, this network is engineered specifically to accommodate the dynamically changing priorities of a broad range of customer applications. This improves visibility, offers superior application performance and improves return on investment, allowing customers to redeploy their IT staff to support more strategic corporate initiatives.

5 Application Transport Network (ATN) > ATS Public IP > ATS Private IP > ATS Private IP + Internet > ATS Virtual Link Private Line Services > Ethernet Private Line (EPL) > Ethernet Virtual Private Line (EVPL) > Bandwidth Connect Data Center Connectivity > Hosted Area Network Internet > Internet Provider Diversity Intelligent IP > Private Exchange > Community of Interest Network Hosting Area Network Service Managed Dedicated Load Balancing and SSL Acceleration Services Virtual Services Load Balancing and SSL Acceleration Managed Utility Load Balancing Managed Utility SSL Acceleration Dedicated Switching and Services Professional Services Savvis Professional Services organization is focused on helping you implement customized IT solutions. Our expertise in existing and emerging technologies is the ideal resource for assessing, designing, developing, implementing, and managing your IT infrastructure. Whether your goal is to improve existing facilities/systems, relocate your data center, or help you to secure your critical applications, our knowledge has positioned Savvis as one of the leading IT consulting services in the world. Security Savvis Managed Security services benefit your company by providing flexible and scalable managed security offerings that can be delivered in the cloud, within our virtual data centers, or via dedicated security appliances and software, at your premises or ours. Our Security Operations Center monitors and manages our services 24/7, and our management portal provides you a granular view of your security infrastructure and offers a wealth of reporting capabilities. The Savvis Security Utility leverages in the cloud security components, such as in-network firewalling, network-based Distributed Denial of Service (DDoS) mitigation, and worm attack mitigation for Wide Area Networks (WANs), as well as virtualized security components, such as hosted firewalls and intrusion detection systems. Our centrally managed Security Utility services provide fast technology refresh as new IT threats emerge and security solutions evolve. Firewall > Network-Based Firewall > Virtual Services Firewall > Virtual Firewall Enhanced > Integrated Firewall with NIDS > Network Intrusion Detection Services > Host-Based Intrusion Detection Network-Based DDoS Mitigation Cloud-Based and Web Protection Integrity Monitoring Threat Management Log Management Incident Response Security Architecture Design Security Account Manager

6 Choose Savvis Savvis provides everything you expect from a world-class managed services provider. But we also possess other attributes that separate us from the pack of providers vying for your business. Superior end-to-end managed service offerings. We provide everything from colocation, to managed hosting, to network, security, and monitoring services. We are renowned for our flexibility and our willingness to tailor our services to meet each customer s unique needs. As one of the only hosting vendors with our own professional services organization, we do whatever it takes to make our customers implementation successful. We even offer a try-before-you-buy sandbox where you can deploy your SaaS application before making a long-term commitment. A leading-edge network with global reach. Savvis owns and manages 29 data centers in strategic locations around the globe including London, Singapore, and Tokyo connected through Savvis own Tier 1 Multi Protocol Label Switching (MPLS) network, which supports both private network and public internet services. Savvis incorporates sound business practices consistently throughout operations in the United States and EMEA, and therefore can deliver the same levels of reliability and availability worldwide. Effective and easy to use customer portal. The SavvisStation customer portal provides you with up-to-the minute insight and control of your hosted solutions. You can assess the performance of each server, network, connection, and Web site from the SavvisStation dashboard, and view current and historical statistics on server resource utilization, bandwidth utilization, access circuits, server memory, and disk and processor usage. The Web-based portal displays the status of orders, invoices, and trouble tickets, and is customer configurable for user permissions, customized reports, and alert set up with automated delivery. Complete incident monitoring and resolution services. Savvis professional operations staff continuously monitors system health and utilization on a 24/7 basis while resolving any issues that arise. And you can customize and configure our monitoring services so as to optimize your infrastructure and detect unused resources. Savvis intelligent agents monitor your hardware and operating systems, collecting information on processes, log files, and polls Simple Network Management Protocol (SNMP) Management Information Bases (MIBs). This data is then passed to the Savvis Server Operations Center where it is analyzed and monitored via operations staff around the clock. A holistic approach to managing the SaaS lifecycle. Savvis supports a variety of tools and techniques for converting legacy applications to a SaaS deployment model, and has alliances with other leading vendors to deliver additional SaaS-related services such as end-user provisioning, a virtual testing lab, software quality assurance, and application performance monitoring. Extensive experience with pay-as-you-go model. Savvis has more than a decade of experience providing pay-as-you-go IT services. And because Savvis itself is a service provider, we understand the nature and complexity of what it takes to run a successful SaaS operation. Our Professional Services organization can supply highly experienced SaaS personnel, including database administrators, and design, migration, and implementation professionals.

7 Savvis: We Understand SaaS The SaaS market can be broadly divided into two segments: software developers with traditional on-premises legacy applications wanting to migrate to a SaaS delivery model; and companies already participating in the SaaS market that want to outsource their IT infrastructures. Because segment needs are unique, Savvis has developed solutions tailored to each one. In either case, you can start from a reference architecture and design a solution that works for you, increasing capacity as your requirements grow. In the process, you benefit from fast provisioning and reduced cost. (See companion brochures that detail descriptions of each solution type.) As your trusted technology provider and business advisor, Savvis is on the forefront of the latest innovations, and understands how to leverage them to meet your specific needs while at the same time delivering solutions that go beyond IT to directly impact your SaaS business. Savvis. We know SaaS.

8 Global Headquarters 1 Savvis Parkway St. Louis, MO Tel SAVVIS.1 ( ) Canada 6800 Millcreek Drive Mississauga, ON L5N 4J9 Tel: EMEA Eskdale Road Winnersh Triangle Wokingham Berkshire RG41 5TS United Kingdom Tel +44 (0) Asia Pacific 50 Raffles Place Singapore Land Tower #13-01 Singapore Tel Japan 7th Floor Kyodo Building (Jinbocho 3cho-me) 3-29 Kanda Jinbocho Chiyoda-ku Tokyo Japan Tel Savvis, Inc. All rights reserved. Savvis is the registered trademark of Savvis Communications Corporation. All other trademarks and service marks are the property of their respective owners. -3-