Department: Recreational Services Department Mission Statement: Student Learning Outcomes [SLO] Institutional Effectiveness Plans [IEP] Georgia State University Division of Student Affairs Academic Year 2009/2010 The Department of Recreational Services strives to promote a healthy lifestyle through recreational sports and fitness activities (purpose) offered to the University community, delivering programs, services and facilities that meet or exceed customer needs (functional responsibilities). Department Functional Areas: Note: at least one IEP or IEP/SLO required for each functional area. Deliver programs/services that meet/exceed customer needs: Outcomes 1, 3, 4 Deliver facilities that meet/exceed customer needs: Outcomes 1,2 SLO, IEP, or IEP/SLOs (Intended/Expected Outcome Statements): Note: include your IEP for the Division s student engagement initiative, but do not include your SLO for intercultural relations that is an effectiveness indicator, to be listed in the next section. 1. The number of members utilizing the Student Recreation Center will increase. 2. The Student Recreation Center will be maintained at a Cleanliness Level 2 (according to the APPA [Association of Physical Plant Administrators] Custodial Service Levels guidelines). 3. SRC programs will attract broad student participation (as demonstrated by demographic data). 4. The number of participants in lifelong leisure instructional clinics will increase. 5. Students discover similarities and strengthen relationships among different people through the integration of engaging activities that allow individuals from various cultures to intentionally interact. www.keelingassociates.com 453 Hudson St., Suite 3 New York, NY 10014 Phone 212 229 4750
SLO, IEP, or IEP/SLO Effectiveness Indicators (Measures): List here the indicators [measures] you will use in your assessment of this SLO or IEP. What are the things you will measure to determine whether your intended SLO or IEP was achieved? Note: include in this list the effectiveness indicator you will use for the Divisional intercultural relations SLO. 1. Average daily (Monday through Friday) utilization data from ID swipes and hand counts at turnstiles and entry gate. 2. The average APPA score for each level of the building. 3. Demographic data from card swipe information. 4. Number of participants in instructional clinics. 5. Percent of outdoor trip participants who minimally agree that they interact with, discover similarities among, and strengthen their relationships with people from different cultures. SLO, IEP, or IEP/SLO Evaluation Criteria (Success Criteria): List here the evaluation criteria you will use for this SLO, IEP, or SLO/IEP. What level of accomplishment defines success? What indicates a need for improvement? 1. Average daily usage will increase a minimum of 5% (from 08-09 results). Improvement is needed if entries decrease more than 5%. 2. Three of the 4 levels will meet the criteria for an APPA score of 2 or better. 3. Ethnic data from card swipe data will reveal a diverse profile of participants closely approximating the ethnic profile of the University. 4. Total number of registrants will exceed 50% of the maximum registration allowed. 5. At least 50% of the students who participate on outdoor trips will respond with a minimum of agree to the questions regarding cultural competency on a post-trip evaluation survey. Results 1. Average daily usage will increase a minimum of 5% (from 08-09 results). Improvement is needed if entries decrease more than 5%. MET Average daily usage increased 6.8% in the past year. Average daily (M-F) utilization data ~ all entries; all groups; turnstiles and hand counts 08-09 (July 2008 through April 2009) = 202 open days divided by 369,719 entries = 1,830/day Page 2 of 5
09-10 (July 2009 through April 2010) = 195 open days divided by 380,952 entries = 1,954/day This represents a 6.8% increase in entries (and we were open 7 less days...!). We exceeded the evaluation criteria. 2. Three of the 4 levels will meet the criteria for an APPA score of 2 or better. (averaged over several evaluations from Fall through Spring semesters.) MET: ALL levels scored 2 or better! To assure fair and unbiased results, three different custodial supervisors were identified as the evaluators. Group-1: first and second shift and weekend custodians. Group-2: GSU campus Building Service's Director of Operations and the SRC Facilities Use Coordinator. Group-3: two different outside cleaning professionals. Monthly audits were conducted from November 2009 through March 2010. The evaluators were given the APPA Cleanliness Guidelines and Checklist, the APPA Appearance Levels Definitions, and a customized floor by floor audit form. Scores for all (5) indicators along with the scores for each of the (3) evaluator groups averaged the following results (Level 1-5 with 1 the best): SRC Custodial Staff Floors & Base Moldings 2.24 2.16 2.12 2.14 Vertical Surfaces 2.07 2.16 2.20 2.12 Horizontal Surfaces 2.16 2.15 2.15 2.02 Trash Containers 1.67 2.08 2.12 2.04 Lighting 1.99 2.02 2.0 2.0 SRC/BS Managerial Staff Floors & Base Moldings 2.2 2.14 1.93 1.96 Vertical Surfaces 1.99 1.86 2.12 2.0 Horizontal Surfaces 2.14 2.18 1.67 1.72 Trash Containers 1.20 1.96 2.02 1.4 Lighting 1.83 2.0 1.67 1.0 Outside Professionals Floors & Base Moldings 2.14 1.93 1.97 1.99 Vertical Surfaces 1.97 1.72 1.97 1.88 Horizontal Surfaces 2.03 1.96 1.72 2.03 Trash Containers 1.20 1.20 1.96 1.0 Lighting 1.13 1.20 1.0 1.16 Page 3 of 5
3. Ethnic data from card swipe data will reveal a diverse profile of participants closely approximating the ethnic profile of the University. MET Below are the ethnicity statistics for the university compared to the ethnicity statistics of the users of the Student Recreation Center. The ethnicity of the users closely matches that of the student population with the exception of the white category. There appear to be more whites who do NOT use the SRC as compared to other ethnicities. Perhaps this is not something to be concerned about. At what point would this be a concern??????????? Fall 2009 Fall 2009 Spring 2010 Spring 2010 Rec Center All GSU Rec Center All GSU Students Unique Students Unique Ethnicity Data Student Entry Ethnicity Data Student Entry American Indian or Alaska Native 0.4% 0.30% 0.30% 0.30% Asian 12.2% 15.20% 11.90% 13.80% Black 31.2% 28.30% 32.70% 29.60% Native Hawaiian or Other Pacific Islander 0.3% 0% 0.30% 0% White 46.8% 30.10% 45.70% 28.40% 2 or more races 3.0% 2.70% 3.10% 2.90% 30,431 Enrollment 8,550 Unique Entries 29,835 Enrollment 9,161 Unique Entries 4. Total number of (instructional clinic) registrants will exceed 50% of the maximum registration allowed. MET Summer 09: 494 max, 267 registrants; 54% Fall 09: 1,264 max, 802 registrants; 63% Spring 10: 1,268 max, 834 registrants; 66% 5. At least 50% of the students who participate on outdoor trips will respond with a minimum of agree to the questions regarding cultural competency on a post-trip evaluation survey. (Percentages include agree and strongly agree ). MET *There were participants from different cultures participating in this activity: 97% *During this activity I had the opportunity to interact with people from different cultures: 96% *Because I had the opportunity to interact with other participants, I learned something about a culture different than my own: 77% *I discovered similarities between me and someone from another culture while involved in this activity: 81% Page 4 of 5
*I strengthened a relationship with someone from another culture as a result of our interactions during this activity: 78% N = 185 Demographics: 52% undergraduate 22% graduate 16% guest 2% staff 7% alumni 1% faculty 50% White/non-Hispanic 10% Black 15% Multi-racial 8% Asian 2% American Indian 1% Black Hispanic 2% White Hispanic 8% Hispanic 4% Other Rubrics List here any SLOs, IEPs, or IEP/SLOs that require rubrics for assessment, and attach the rubrics you plan to use to this submission. Submitted by: Scott Levin, Debbie Rupp Date: October 6, 2009/ November 19, 2009/ Dec. 1, 2009/ May 7, 2010 Page 5 of 5